Ground service at Zurich was an absolutely nightmare and particularly bad for SWISS
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The food was really good for a flight; the crew were genuinely engaged and service oriented.
Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
Delayed 1 hr on departure waiting for connecting passengers Delayed for 1 1/2 hours on landing at Newark due to unavailable gates for deplaning Person sitting in front of me coughing and sneezing entire flight at times without mask
Plusy: "The crew was very professional and courteous."
Plusy: "The crew was amazingly efficient serving food and drink. In the recline position the seat bottom extended which was far more comfortable than simply reclining."
Minusy: "The food was mediocre and the selection of movies was very limited."
Plusy: "Crew was great, seating comfortable."
Minusy: "Delayed flight."
Plusy: "Crew Was very friendly , smiley, and welcoming."
Minusy: "Movie selection could have been better, but was ok."
Minusy: "Avoid spilling coke on the passengers"
Plusy: "Food, crew"
Minusy: "Comfort seats"
Plusy: "Very friendly and attentive crew. Clean plane."
Plusy: "Amazing crew/ food/seats very comfortable! Very relaxing ride !"
Minusy: "It was perfect !"
Plusy: "Left on time"
Minusy: "I wanted to get some work done on.y flight but I couldn't even open my laptop screen more than a few inches."
Plusy: "The crew was very attentive and friendly. For the price the seats where comfortable."
Plusy: "The airplane was cool and the time for arriving was correct as well as easy to check in. The pilot was good and they told us who won on the World Cup tournament I liked that. There was a younger crew memeber she was reaaally nice."
Minusy: "I asked when i got my ticket for a window seat and he said he gave me one but he did not in the two flights I got. I requested the crew for a window seat if possible since I had been feelin nauseated, it did not help that the guy sitting next to me had a really bad breat and smelled bad. They offered me a sit in the middle of the plane, that did not work well because I was feeling sick, being in between a big guy and a bigger lady was not going to help at all. There was an older crew member and she seemed to be kinda discussed with the trash even though she was using gloves. Food was ok but not the best. To top it off I told them that the headphones connection wasn’t working and they only brought me a pair of new headphones. I tried mine and they didn’t worked, so the whole 8 hrs of flight I was watching movies with sound only from on side. They didn’t even bother, I guess cuz I am economy? Not sure I did see some free chairs in the lanes between economy and first class but they didn’t even suggested that so I decided to suck it up and sit on my assigned chair. The bathrooms where dirty and smelled reaaally bad from the beginning that really was disgusting to be honest. I can let go many things but not that. I had to help the passenger sitting next to me cuz he didn’t know how to do anything and didn’t speak English, he was an older man, with signs I was able to show him how an airplane works. I never complain about flights but this one was tooo many little things. Oh and what about an international flight where I have to pay for a second bag! Really? I did it on my way to Europe and I thought I payed both and then I had to do it again. Whatever money I thought I could save was a lie because I ended up paying a lot more adding the bags and additional transportation for home based on the airports. I am not satisfied at all with the flight experience"
Minusy: "К сажалению,мне испортили отпуск. Был утеряны мой багаж. Я вынуждена 3 день ходить по магазинам и тратить свое время на отдых,покупая необходимые вещи,те, что необходимо для отдыха. Я потеряла три дня отдыха. И до сих пор я дожидаясь , сижу в квартире и не знаю когда он прибудет. Я крайне не довольна To the planting, I was spoiled vacation. My luggage was lost. I have to go shopping for 3 days and spend my time on vacation, buying the necessary things, those that are necessary for recreation. I lost three days of rest. And so far I'm waiting, sitting in the apartment and I do not know when he will arrive. I am extremely unhappy"
Plusy: "Food and service"
Minusy: "Even though we paid for internet it sucked and was unuseable"
Plusy: "The most difficult problem I have to deal with in airline transportation occurs when the fellow traveler in the seat in front of me decides to drop their seat back into my lap. The seats are so close together that when the seat in front of you is all the way back the following happens: 1. You can no longer view the monitor on the seat back. 2. You cannot eat or write from your tray top. 3. You have great difficulty getting out of your seat. 4. You have great difficulty keeping from severely injuring the occupant of that seat. The way to deal with this is to get out of your seat. Stand in front of the offending passenger and as politely as you can as him or her to refrain from dropping the seat back so far. But the airline should not put you in this situation."
Plusy: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Minusy: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Plusy: "flight left on time as schedule and the flight staff was absolutely courteous."
Minusy: "The headset outlet is still the old one, so you can't use your own ."
Plusy: "It was a great flight. Even the food wad good, especially the snacks!"
Plusy: "Everything. They are in their own class."
Plusy: "I was upgraded for some reason and holy cow was it awesome. Amazing food with more choices of what to eat. Massager in the chair and it nearly lied flat. So amazing and the perfect way to travel on a long flight"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "Or print out a boarding pass. Much unlike our experience with Lufthansa flying from Boston through Frankfurt to Geneva."
Minusy: "See sbove"
Plusy: "Loved my experience with Swiss airlines. Comfortable and pleasant flight."
Plusy: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Minusy: "The flight was an hour late, causing us to miss our connecting flight."
Plusy: "Great entertainment system"
Minusy: "Leg room space was a bit restricted compared to what I am used to"
Minusy: "Seats have become tiny, crew were not very friendly. No ice on an 11hr15min flight , that was delayed almost 5hours!"
Minusy: "I was chrgwd to check in the only bag. Yhis is unheard of on intl flights"
Plusy: "Quick flight, good service"
Minusy: "Old airplane crappy entertainment system"
Plusy: "Comfortable and safe flight"
Minusy: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"
Plusy: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Minusy: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Plusy: "The whole experience was excellent didnt hv to wait long for luggage"
Minusy: "Pressure to make connecting flight"
Plusy: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"
Minusy: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Plusy: "The ambient being so relaxing felt asleep all the way to Zurich."
Plusy: "Friendly staff"
Minusy: "This aircraft should be retired long time ago"
Minusy: "I did not get a check in reminder email which I thought was strange. I tried checking in and received an error message. I contacted customer service by email and was told I was all checked in. Assuming no issues I went to airport to find out it was canceled. I did not receive an explanation. I waited in line for two hours before speaking to a representative. Was made to feel like it was my fault I hadn't worked things out while waiting in line-"didn't you receive an email!?" I was told no other options except to leave the next day. I pulled up many other flights out of Venice that would get me home in time and was told that there simply were no other options. The real explanation was that Swiss didn't want to pay out to get me home in time. I had to pay more money to get back into the city rather than sit in airport for 12 hours."
Plusy: "The food, the crew, and the smooth landing"
Minusy: "The seats. Kind of uncomfortable"
Minusy: "No me gusto . porque quando compre las pasajes con ustedes por la pagina me decia q estaba incluydo 1 maleta de 23 kg y otra de mano 8 kg. por el precio total pagado y cuando llegue ñas mañetas no estavam incluydas y tuve que pagalas. Yo ley las condiciones de mi pasaje y me daba exactamente esto que tenia derecho a las maletas. Grande falla de ustedes. ya no comprare mas con su compania K"
Plusy: "Great flight crew, on time performance"
Minusy: "Seats could be more comfortable"
Plusy: "Not much"
Minusy: "Most uncomfortable seats/Bed. tray table hard to come out. no one answered the bell. Old movies (same 2 yrs ago). 1st meal OK, not great. Second meals not good at all. They should learn service from Lufthansa/United or Emirates. Very Disappointed."
Plusy: "Boarding / deplaning process, well maintained aircraft, good food. Fair price."
Minusy: "Cramped seating."
Plusy: "Crew and flight service are excellent top notch. Also they are very friendly and helpful. Make flight enjoyable."
Minusy: "Seats are too close together in coach, very cramped and uncomfortable if you are a tall or large person."
This Delta flight was operated by WestJet .. we didn’t know until after booking. Delta advertised free baggage check however WestJet charged us a total of 120 dollars for this. This also didn’t allow us to do online check in using WestJet app as there was an outstanding fee for baggage.. I had to hold for over an hour on our outbound flight to do this. Returning was the same although we decided to physically check in early to avoid this hold time. When we checked in the agent told us we had been put on the standby list and only just made the flight. So despite prepaying for the tickets and reserving the seats we still didn’t apparently have a guarantee of being on the flight.. very concerning. He assigned us other seats and then actually had to ask us if we had paid for our baggage.. again very strange. We paid and didn’t complain as it wasn’t his fault. We did over hear other travellers with the same issue though. Airlines need to be more organized in my opinion.. apps that need upgrading and the apparent overbooking of flights makes just the journey more stressful knowing that there is a possibility that you may not get on your flight despite prepaying and reserving and paying for seating and baggage.. what is going on?
Staff was very accommodating and respectful. Quick service as well.
Flight crew was not always respectful when addressing travelers. I understand having a bad day, but the individualized sass and snarky attitude was unprofessional.
Minusy: "I recently requested an urgent response from Delta's customer service and received a reply stating reply time is 14-21 days. Due to the COVID-19 pandemic, increased work load and decreased work force my response time is approximately 14-21 days."
Minusy: "Snacks, and drinks"
Plusy: "Enthusiastic and honest/informative pilot"
Minusy: "flight left without 1/6 of the passengers. ¯\_(ツ)_/¯"
Minusy: "Provide earphones or headphones"
Plusy: "Everything except the delay was fine, not extraordinary."
Minusy: "7-hour flight delay. If this was a European flight we would have been entitled to at least $250 for our inconvenience. We were not offered anything to compensate us for a 7hour delay, which was ridiculous."
Minusy: "13 hour delay"
Plusy: "You know what you are getting with Delta"
Minusy: "The economy seats were really tiny, this made the flight fairly uncomfortable"
Plusy: "Good service great aircraft"
Minusy: "Takes along time to get off airplane with everyone getting their bags from the overhead bins"
Minusy: "Seat was old and killed my back. Paid for a comfort plus seat, but from what I could tell it was no different that economy. Still had to gate check my single carry on, no entertainment system, no in flight texting. I felt ripped off"
Plusy: "The crew were nice."
Minusy: "We could have used more legroom between the seats."
Minusy: "Flight was delayed out of the gate from ATL. No one was available for at least 15 minutes to move the jetway to let us off the plane when we arrived in RDU."
Plusy: "Nothing exceptional stands out"
Minusy: "Flight was not on time"
Plusy: "Never made the connecting flight."
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Minusy: "Departure delayed by 1hr30"
Minusy: "Boarding was disorganized. Snack mix tasted plain."
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "Luggage plane to carousel at Atlanta way too slow"
Minusy: "Smooth flight, more than average beverages serving; food fine. Seats too small."
Plusy: "I liked the cookies and juice. The interactive screen to watch something. The cleanliness. The price. On time. The service. Thank you. The excitement of flying."
Plusy: "Great entertainment options and food selection, just wish they had the selection they advertised..."
Minusy: "Booked the flight and paid extra for the main cabin selection to guarantee sitting with my husband. Got to the airport, app had already pre-checked us in and my seat selection was changed! Not sure why I paid extra when they were just going to chpose my seat anyways (DL 2222 on 11/6) Hoping my return flight this not have this happen..... Will be calling Delta when we get home."
Plusy: "Everything clicked from the start"
Minusy: "This flight always arrived 25-30 minutes early...why cant delta post the correct arrival times?? My first class priority boxes did not come off first but near last and wet!? Bad handling but at least within the 20 minutes!"
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Plusy: "Liked the food, the crew were cheerful and helpful. Service was great."
Minusy: "KLM staff at the AMS airport were not helpful. She insisted that our luggage weigh exactly 23kg. At 23.7, she had us go back to take things out with only 45 minutes to boarding. She was rude and unprofessional. Taking off and landing was a little rough. Entertainment on the plane was limited and a little outdated."
Plusy: "After a delay of over 1 1/2 due to weather, we boarded and then waited for luggage. Then our pilot said our weight was too high so we sat and burned off fuel, which delayed us a half hour."
Minusy: "See above."
Plusy: "I was very impressed with the flight attendants. They were very pleasant & very attentive to the guests. The premium seats were very comfortable. The only disappointment was the chicken dinner but the ice cream dessert & refreshments were wonderful."
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Minusy: "Customs never to hire more agents to work in the early mornings."
Plusy: "The seat was comfy foe the whole 20 min flight"
Minusy: "You delayed my flight . Missed my connection and got.stuck at the airport for 6 hours . Now I have to miss work tomorrow"
Minusy: "Unexplained delays, lack of transfer services (there was no separate connections security screening; passengers were required, after a redeye flight and customs, to switch floors and stand in long lines with general security. Also, no beverages of any kind were offered."
Plusy: "The leg room in comfort+ was nice."
Minusy: "I didn't like how the cabin temperature was freezing cold. My wife and I were wearing long pants and sweaters and were still freezing. We asked the flight attendants twice for blankets and each time they said no. I know they had extra blankets but for some reason they did not give us one. I thought that sitting in comfort+ they'd at least give us the comfort of a blanket but I guess not... Oh well."
Plusy: "Flight was on time with enough connection time to board with zero issues"
Minusy: "No problems on this trip"
Plusy: "Flights were on time boarding was easy. 2nd crew from ATLANTA was friendly."
Minusy: "The foldable snack tray was broken on the flight to ATL."
Plusy: "I was rerouted."
Minusy: "No one would reissue me a ticket for the next flight. Delta and West Jet kept saying the other company should do this, and in the end no one did and I had to purchase another ticket."
Plusy: "The flight attendant in Delta Comfort/Main Cabin was very nice and made for an excellent trip. Smooth ride and on time. I like that!"
Plusy: "No complaints. A puddle-hopper to a yes."
Plusy: "All that one would want."
Plusy: "Staff was really nice and helpfull"
Plusy: "Smaller plane, aisle seat with a lot of leg room (5c), smooth flight"
Minusy: "Shorter flight so no snacks/drinks were served, although requests were fulfilled."
Confort is incredibly bad and crew is unfriendly and unresponsive Food is terrible
Crew was especially nice and attentive
The flight was fine, nothing special, but no problems either.
Minusy: "Cannot ask for more"
Minusy: "Seating is extremely cramped"
Minusy: "Huge delay... :("
Minusy: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."
Plusy: "Curious crew."
Plusy: "Food and workers were great"
Minusy: "Complete experience and issue, resolution"
Plusy: "New dream-liner from Wew to ORD"
Minusy: "I ordered Kosher food but they didn't have me on the kosher food list - I ended up not eating!"
Plusy: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Minusy: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Plusy: "Flight on time, and luggage was at destination. Crew OK"
Minusy: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."
Minusy: "lost connection"
Minusy: "We are late only 25 min (50% of flight - 50 min)"
Minusy: "I had a weelchair and nobody assist me in Viene in Austria"
Plusy: "Nothing so far"
Minusy: "Our luggage did not make it in a 2nd flight. We had to fill out many many many oaoers st Odessa airport It took 1,5 hours & our ride to hotel did not wait for us & left. Some other taxi driver gave ya a ride & charged ys $50 rather than $20 that ya the cost of our reserved ride. When we got to our hotel, we had to pay $20 for the transfer to hotel even though he left. Now we have no toothbrush or any change of clothes & hopefully we will get our luggage tomorrow after 2pm"
Plusy: "Smooth flight, friendly and afficient onboard service. Fast boarding. On time departure."
Minusy: "Croatian Airline checkin service was good but was made to check in carry on. However, baggage clerk was extremely hostile and wanted to charge us for two bags for which we had prepaid. Would not accept our evidence of payment for the two bags. Finally accepted her mistake but Forced to pay 90€ For the extra bag. Ripoff!! Other airlines (Vueling, Air Europa) checked same bag as courtely, did not charge. First and last time flying Austrian."
Plusy: "continium of previous service provided"
Plusy: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Minusy: "Poor announcements"
Plusy: "Smooth ride, good breakfast and charming flight attendant."
Plusy: "Except eventually delay, the flight experience is good."
Plusy: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Minusy: "All was great."
Minusy: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"
Minusy: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "We had a friendly conversation about our travels. The lady explained the entire baggage process clearly. The security folks were equally friendly. Just a real nice experience at the Lugano airport."
Minusy: "Not one thong!"
Minusy: "Not having an opportunity to serve water because it was time to prepare for landing"
Plusy: "i loved the food, the alcohol, the specialty coffees. i loved the service. i loved the lay down seat. i loved the entertainment."
Minusy: "no complaints whatsoever. this was my best flight to vienna- or to europe."
Plusy: "The food was tasty, the crew was nice and overall it was realy good"
Minusy: "There wasn't any movies or music as entertainment"
Minusy: "Flight was late"
Plusy: "Flight was on time ,"
Plusy: "The meal was ok The airplane was clean"
Minusy: "Seats were very nerow .No help from the crew . Flight delayed"
Minusy: "The vegetarian meal was OK"
Plusy: "Staff, seats (exit)"
Minusy: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Plusy: "Everything was great except seats uncomfortable"
Minusy: "Uncomfortable seats"
Minusy: "Comparing with LOTPolish everything wasmore than better"
Plusy: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Minusy: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Minusy: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."
Plusy: "Flying on a direct flight was nice. The food was good. Ordinarily the snack lunch is not good but the sandwich was quite good."
Minusy: "The boarding is best if done by rows but this was just every one trying to board at the same time so it has a more negative effect on passengers."
Plusy: "Decent between chare distance for a medium sized airplane (A321)"
Minusy: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"
Plusy: "Nice crew, lots of entertainment options (movies especially). Seats recline very far back, nice..."
Minusy: "Ground crew was a big bottleneck and Austrian security did not help."
Plusy: "Made everything easy, stayed on time, clean."
Plusy: "The crew were friendly and fine. No problem with boarding etc"
Minusy: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Plusy: "Good service overall"
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
9 hour flight with the worst airline food I ever had- cheese looked like it got wet and dissolved into the dried out bread. it. Completely full plane. Paid $82 to check one of our carry on bags because it had some silverware with knifes in it then was informed that because the plane was full, we were advised check our carry on for free- but no refund for the $ we paid. Hot and stuffy. On the plus side, when the movie monitor didn't work, the stewardesses were right on top of the problem and fixed it even though it took some effort.
I have one comment for this trip, sardine, pandemic and everything, and plane was maxed. It was horrible. Staff was great but, this was horrible.
Plusy: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Minusy: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Plusy: "Crew was amazing. I will never fly to Europe with anyone else. No joke. Best flying expierence ever."
Minusy: "Honestly nothing. From start to finish great time."
Minusy: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Minusy: "Improve quality of on board announcements."
Minusy: "Self-check-in at Munich was unnecessarily complex. Same for procedure to check in luggage. Also, the passport had to be inspected twice despite being already in the secure zone."
Plusy: "Free entertainment, excellent food"
Minusy: "Cabin was too warm; unable to adjust air at seats"
Plusy: "We landed safely. I like the A380."
Minusy: "One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Minusy: "- The extra baggage fees were 5 times higher than the announced on the website which caused a lot of troubles. - The booked special meals (halal) were too spicy and not proper for children at all ( we just wanted normal meals without non-halal ingredients. - No basic medications on the first flight."
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Just about brand new Airbus airplane, very nice! Everything worked, seats reasonably comfortable for a long flight. Boarding worked well by area of the plane, friendly crew."
Plusy: "It was nice trip and comfortable"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "On time, onwith excellent care by staff"
Minusy: "The long walk on the airport for connecting flight"
Plusy: "Friendly staff, great attention to travelers who need assistance!!!it"
Minusy: "Chaos boarding process"
Plusy: "The crew is attentive and friendly The seats are flat-lay"
Minusy: "The food is mediocre at best Seats are narrow"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Timeliness of fligyts"
Plusy: "Comfortable seats and great movie selection. They also had books and games for kids."
Minusy: "The food was good but could have been better."
Plusy: "Very pleasant crew."
Minusy: "No complaints"
Plusy: "easy boarding, great flight attendants"
Minusy: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."
Minusy: "Opóźnienie lotu"
Plusy: "The fact that I could have upgraded to premium economy. The space available in economy."
Minusy: "The length of the flight but it is what it is. I couldn't upgrade to premium economy before arriving at the airport because of this being a code share flight with Lufthansa."
Plusy: "Obsługa i jedzenie"
Plusy: "Food is provided"
Minusy: "Delayed 6 hours on the plane"
Minusy: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Excellent service from staff on the flight"
Minusy: "Long line-up in Frankfurt at Lufthansa Passport control . Could probably open up the third counter and not just one Business and one Economy? First meal ( Turkey) had something in it that blowded me up all the way to Vancouver! Not sure if it was the vegetables or?? Not nice if you can't walk around and also not great for your neighbor to the right and left. I usually don't experience this with my food that I cook or choose."
Plusy: "Komfort lotu i bezpieczenstwo"
Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
Lot był rezerwowany na godzinę 16:25. Nikt nie poinformował nawet o odwołaniu tego lotu. Dowiedziałem się dopiero po telefonie do linii lotniczych kiedy to postanowiłem zadzwonić, bo nie mogłem się odmeldować online kilka godzin przed podróżą na lotnisko... Przez co z lotniska do domu wróciliśmy nad ranem, a plany były wrócić za widoku dnia poprzedniego... Brak szacunku do klienta i jawna kpina ze strony KLM
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Have people at the Westjet counter
Both airports totally understaffed. Awful experience.
Nice steady flight, on time, enjoyed the complementary snack and drink. Good work KLM
Minusy: "I had paid for an upgrade to sit in the front of the cabin with extra legroom (row 14A). When I boarded a man sat it my seat. He had not paid for the upgrade, but the crew let him stay in my seat. I had asked him to social distance but he continued to sit right behind me bo matter which seat I moved to. He argued with the crew until they gave up and let him stay. They did not check his boarding pass or ask him to move to his assigned seat I found a different seat away from him but I don’t see the point in paying for extra legroom when the crew let’s people who haven’t paid for it sit it those seats. I felt harassed by the man and was very uncomfortable the whole flight. I am considering my next step, I think I should at least receive a refund for the upgrade I paid for."
Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."
Minusy: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Plusy: "The crew."
Minusy: "The time between flights."
Plusy: "Loved the smooth ride."
Minusy: "Bathroom was pretty nasty"
Minusy: "Delay due to strike"
Minusy: "Everything was OK"
Plusy: "Just as I expected. And I made my last connection easily."
Minusy: "Travelled business class and was ace experience"
Plusy: "Crew were great"
Plusy: "Friendly crew, upgraded seat was worthwhile"
Minusy: "More snacks in between meals,"
Plusy: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Plusy: "The entertainment was amazing"
Minusy: "The seats were a bit hard"
Minusy: "Boarding was very slow."
Minusy: "We had 4 hour delay causing a stop over at 3am. So yeah"
Plusy: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Minusy: "The earphones could have worked!"
Plusy: "The flight was smooth, the service was friendly, and the food with plentiful."
Minusy: "Too much activity in the cabin during the flight."
Minusy: "The flight was cancelled and had to be rerouted on United Airlines."
Plusy: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Minusy: "I would have to dream something up."
Plusy: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Minusy: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."
Plusy: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Plusy: "Shirt flight but well catered, boarding was efficient and quick."
Minusy: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plusy: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Minusy: "Boarding was chaotic and congested with not much information or order."
Minusy: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Plusy: "The crew was efficient. Flight left on time. Food and wine served."
Minusy: "No entertainment."
Plusy: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight. KLM #605 from Amsterdam to SFO---please pass the praise to all of them."
Plusy: "Friendly crew."
Minusy: "So many people on a 747!!"
Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minusy: "Nothing to say"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "We got a meal for a 1h flight only"
Minusy: "No entertainment but normal for this type of flight"
Plusy: "Absolutely nothing!"
Minusy: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Plusy: ".Very much on time with pleasant service."
Minusy: "Can nit find much fault fir a short run!"
Plusy: "Very friendly service!"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."