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Delayed flight. Missed connections. Rerouted. Had to go through security multiple times. Arrived 4-5 hrs later than expected.
Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
Boarding and the whole flight were flawless.
I upgraded my seat to business class for $800 and then at checking at the gate charged an extra $200 for my luggage. Saw this happening to other passengers as well. Being charged extra too. I think business class should include the luggage. Another way the Swiss has their hand in your pocket. I was unhappy. Can’t leave my clothes behind!
Plusy: "Crew was very helpful"
Minusy: "More entertainment"
Plusy: "Taking off on time. Good service and helpful from all the stuff."
Minusy: "Keep it like that"
Minusy: "Rude ground staff at Athens airport, unable to check in online prior to flight, had to wait in line for over an hour for a connecting flight and run to the gate to then be told I was on standby for my next connecting flight. Poor customer service, no headphones given even though all seats have tv screens - such a small thing can make a difference to overall experience eg providing headphones. The check in and boarding forbthis flight was an absolute joke. Two men were about to have a fight due to how irritated everyone was for standing in line for so long. No need whatsoever. Meanwhile 3 staff sat at the ticketing desk and just watched the line grow! When I asked for assistance they brushed me off as if I were a flea! Athens Swiss airlines ground staff are up there with the worst customer service I’ve seen."
Plusy: "Crew was really nice can’t complain"
Minusy: "Other airlines offer free beer or even hard liquor here u have to pay"
Plusy: "Crew was amazing. Good movie selection. Pretty comfortable."
Minusy: "Six hour delay. They gave us $20 Franc voucher for food but in the airport a latte is 7.50 so 20 did not even buy a bowl of soup."
Plusy: "On time. Check in was very easy."
Plusy: "Delicious Easter eggs Beautiful interior design of cabin and seats Roomy"
Minusy: "comfort, leg room, very crowded, overhead space jammed"
Minusy: "Haven’t got there yet!!"
Minusy: "Crew was excellent Seats very short on leg room and hard cushions"
Plusy: "The crew were personable and the chocolate that was offered near the end of the flight was a nice touch."
Minusy: "Cramped, cramped, cramped!!!!! The seat pitch was just so uncomfortably short so much so that when the person in front of me reclined his seat, the TV screen was a mere 1-2 feet away from my face making it impossible to watch anything without getting crossed eyed or a headache. This unfortunate situation has influenced this review greatly particularly because this wasn’t a 2 hour flight but a long haul one."
Minusy: "They ran out of the dinner with meat option. They offered sandwiches to some people as a snack but not sure why some people got them. The crew is okay not that friendly."
Minusy: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Minusy: "Nasty passport control person at gate check in"
Plusy: "Good food"
Minusy: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Plusy: "Who knows hope to actually get on it and make it to destination"
Minusy: "Not sure just know leaving 10 hours late"
Plusy: "Great service & lots of room to sleep"
Plusy: "The flight was delayed from Newark to Zurich but they were able to rearrange my connecting flight before landing. The Swiss staff were very courteous and amicable. The food was also tasty."
Plusy: "It was an amazing flight with an amazing service thank you United."
Plusy: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"
Plusy: "Professional service"
Minusy: "Lounge in Dublin poor"
Plusy: "The plane was very clean the seats were neat and everyone was very friendly."
Plusy: "Smooth, on time flight"
Plusy: "They are the best airline flying to Boston."
Plusy: "Service wa a ok."
Minusy: "Seats too small."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "Nothing really"
Minusy: "Seats, food , entertainment."
Plusy: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Minusy: "-That I can't always fly Swiss"
Plusy: "good service"
Minusy: "late departure, stressful to make the connection, had to check in hand luggage even though there was lots of space"
Minusy: "No announcement regarding delay. No boarding announcement. Very uncomfortable, older business seats. Actually had a sore back after the flight. Couldn't get comfortable. Travelling companion had the same experience. Small screen."
Plusy: "overall very satisfied"
Minusy: "no issues"
Plusy: "Once boarded we took off pretty quickly, crew were extremely nice, food was great"
Minusy: "no entertainment at all."
Minusy: "People who handle Swiss"
Plusy: "Great flight. Boarding, departure and arrival on time. Excellent flight attendants."
Plusy: "On time"
Minusy: "Seating was very tight, confining."
Plusy: "Entertainment system. Flight crew was awesome. Always ready to help in any way."
Minusy: "Just the seats were to close together coupled with small seats is at times uncomfortable. Even this is a reach however, I was pleased with Swiss being the first time flying with them."
Plusy: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Minusy: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
Plusy: "Good service, efficient, professional"
~30 infants and small children crying and screaming for the entire duration of a 10 hour flight.
Crew was especially nice and attentive
The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.
The flight was fine, nothing special, but no problems either.
The 50 or more Hasidics refused to wear masks, despite the crew’s entreaties. The airline did not have an enforcement officer aboard, and there were no consequences awaiting them at JFK. Laws apply equally to all, and the Hasidism have no right to endanger passengers and crew.
Plusy: "Friendly crew"
Minusy: "We were delayed about 40 minutes due to air traffic. It appears they knew that, and we could have waited in the air conditioned terminal, rather than on the plane. And, I could have informed my Niece I would be arriving late, but I had no Wifi."
Plusy: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Minusy: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Plusy: "On time & clean"
Minusy: "Can’t really say"
Plusy: "Nothing. I will never put her tickets from From here again."
Minusy: "1:20 min delay for a 35 min flight (less then 200km on the road). It is even worse if it is during the night (aircraft landed at 0:40 instead of 23:20"
Minusy: "Boarding crew was nasty will never fly with you guys again"
Plusy: "Curious crew."
Plusy: "Absolutely nothing. Despite booking business class flights 3 months before departure date because we had to attend a very important wedding. Swiss Airlines overbooked the flight but didn’t warn us in advance. This meant my husband was forced to pay over 8 thousand Euros to charter a small private je"
Minusy: "So That we could attend the wedding early the next morning in Oldenburg. They then had the audacity to void our return flights. Luckily I spoke with a lovely lady at Lufthansa, explained the situation and she re-instated return flights for an admin fee. Will never ever use Swiss Airlines again."
Plusy: "Clean and new planes. On time."
Minusy: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Minusy: "Delayed boarding, crew very friendly, polite"
Plusy: "The attendants on Austrian air are all very nice and helpful. You can make any request of them or ask any question and they are happy to help. Great customer service. Arrived on time. Also, very good entertainment options!"
Minusy: "The seats are very uncomfortable on Austrian air. The only way I would fly them again would be if I had extra money for the exit rows with more leg room. Food isn't great, but no airline food is really great. Boarding was significantly delayed from what it said on the boarding pass, with no updates. But we arrived on time. Getting luggage after flight at Dulles took a really long time, but I think that is more of an airport issue as getting my luggage from another Austrian airlines flight to another airport was a breeze."
Plusy: "I liked the abundant choices for entertainment and the comfortable seating."
Minusy: "Some members of the crew weren’t so pleasant. One didn’t speak to me while I was helping my child in the aisle, but rather rudely pushed her out of the way instead of saying excuse me or waiting a moment for her to sit back down into her seat."
Plusy: "There was nothing to like. Horible experience will never fligh with Austrian Air again"
Minusy: "The flight was long delayed, there was no explanation or any sort of pasenger notification about the delay. When I boarded the overhead luggage was full could not find space to secure my bags. The flight attendant was very rude did not assist me and made me wait. Other people traveling without luggage pushed me to pass by. I was told not very nice things. The flight was overbooked and overall horible experience."
Plusy: "Crew was nice enough, entertainment was ok. Food was ok. The plane was old and a little dirty."
Minusy: "Boarding was incredibly chaotic, seats were old and uncomfortable."
Minusy: "more than one hour delay, crew didn't arrange anything for passengers who had to catch a connecting flight in a short time. And according to other passengers, Austrian's flights are always late for at least 30-45 minutes since recent years."
Plusy: "Flight attendants were extremely friendly and considerate of passenger needs. In flight Wi-Fi is free in economy. Good leg space between the rows. Overall it's rare to find such good service now a days."
Minusy: "Hot meal was awful"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Minusy: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."
Plusy: "I thought the food was excellent. Better food in coach than I get on first class domestic flights. Also, the in-flight entertainment was very good. I watched a couple of science shows and extreme sports shows that I truly enjoyed."
Minusy: "There wasn't much I did not enjoy that could be changed. I chose to go coach and had to put up with seating that was more cramped than I like, but I expected that."
Plusy: "Flight smoothness, service, friendliness, pilot experience, stewardesses (except for one), food, delicious."
Minusy: "All flight attendants were great except for one tall with very short blonde hair. What a poor attitude! She really ruined my trip. There was not an exchange with her that was friendly and agreeable. When serving drinks a second time, she asked me what would I like to drink and I answered: What do you have? I had not asked the first time drinks were served since I knew I wanted orange juice. he second time, and not wanted to drink the same, I asked: what do you have? and her answer was: "Same as before". I had to let her know I had not asked before and then she proceeded to tell me the different drinks and finally added: My colleague will take care of you. She did not want to serve me. The first incident went I tried to use the bathroom in the back of the plane, she would tell people: "don"t use that one, I need that bathroom for......." ( not sure for what but her tone was so rude,that people walked to the other bathroom embarrassed). All I can say is that everything else was great, including the friendliness of all other crew, but that one ruined the experience. A third time I got up to walk to the bathroom and the seatbelt sign was on, but so it had been for a long time. She prompted me to go back to my seat. All others seem to do their job without been rude, Not sure why this one couldn't. Job stress? Not the passenger's problem. Besides that and the poor movie choices, everything else was great. I think the flight was delayed but to that point everything was going so smooth, I didn't even notice. I will fly Austrian again, and would love to visit Vienna. Please advise how to add the miles of my trip to my account. I booked in Kayak, left to Ohio from Miami running from hurricane Irma, my return from Ohio to Miami was cancelled and I had to embark on that long plan10 day trip without even returning home to Miami to pack. I totally forgot about putting the miles on my account on either ticket counter."
Plusy: "First time traveling with 10-month old son. Satisfaction on my side! Staff was friendly and willingful."
Plusy: "My flight from Vienna to Warsaw was fine."
Plusy: "Flight was on time ,"
Minusy: "I specifically selected three seats for my Wife and two children ages 7 and 5. I did not fly back with them and at check in the three seats were confirmed on a boarding pass printed at their departure location. Upon checking in on the connecting flight in Vienna, the seat assignment had been completely disregarded and three seats located 10+ aisles apart were given to a family traveling together??????? This makes no sense and must be due to booking through a third party. Unacceptable and not worth the $40 per ticket savings."
Minusy: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"
Plusy: "Food, entertainment."
Minusy: "Aircraft was older 777 and lavatories weren't very clean. Upon landing in Vienna, my mobility walker (tagged to be brought up to me at jetway) was sent to my connecting flight to Sophia. The flight crew refused to intercept it and have it brought up to me at the aircraft. To make matters much, much worse, the flight crew eventually gave up and left, leaving me LOCKED inside the jetway for over 30 minutes after calling for a wheelchair. The replentishment crew refused to let me out of the locked jetway. Only after the wheelchair arrived was I let out of the locked jetway. I was taken to the Austrian Airlines service center where I lodged a formal complaint. Supervisor/Rene refused to upgrade my seat in any fashion to compensate for my distress. He did, however, arrange for me to given access to the VIP lounge and then taken to my VIE-SOF gate. Had I had a shorter layover, I would have missed my connecting flight."
Minusy: "It took us 2 tries to get there due to weather and they had us waiting in the airport for 12 hours in the middle of the night. We first flew to Lviv and then they turned the plane around and came back as we were landing. I appreciate that they did this for safety reasons. When we got back however at 2:30am, they did not provide us with a hotel and just gave us blankets and pillows to sleep in the airport. They also offered us only a piece of bread with ham and cheese and a coffee for the next 12 hours until the new flight left. Not a pleasant experience."
Plusy: "I was pleased by the comfort of the seats, the staff on board and the flight itself. The flight actually did not seem at all like 9 hours. And it arrived exactly on time."
Minusy: "The crew at the airport before boarding was a little impolite. As people were getting ready to board and waiting in the line, they were told to go back to customer service to register passports and get new boarding passes, without prior announcement. That could have been avoided if they informed us."
Minusy: "Give me some knee room. I'm only 5 10 - What happens to the tall people?"
Plusy: "Food, wine, crew, physical comfort were outstanding. Excellent overall! Austrian continues to abide by the highest standards. After 14 years it still is one of our two favorite airlines in the world."
Minusy: "Boarding was chaotic, cramped. Passengers kept lining up only to be sent back to the end of the line after documents were checked three separate times. Only first class passengers were allowed at the gate. Chaotic and frustrating. Not what one would expect of Austrian efficiency!"
Plusy: "Made everything easy, stayed on time, clean."
Plusy: "The crew were friendly and fine. No problem with boarding etc"
Minusy: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Plusy: "Good service overall"
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Plusy: "The crew worked so hard and were always ready to do more for any problem that arose, be it, mothers with babies, the elderly and infirm, the less than gracious occasional passenger, or younger children. The entertaining things on the individual screens also helped make the long periods of sitting more manageable for young and old."
Minusy: "I didn't like how the passengers in general, left the cabin of the plane in such a mess! The crew came through several times for refuse, so I couldn't understand. Leaving pillows and blankets should be the only thing to clear out. Maybe a note on the TV screen could say, "a tidy plane helps flights be on time :-)""
Minusy: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Plusy: "Crew was very friendly and helpful"
Minusy: "Should have more movie choices"
Plusy: "Clean aircraft, very nice crew, nice airport (Vienna). Always enjoy the flights when I'm heading towards home...."
Plusy: "I flew to Venice on Austrian Airlines to make a connection on an Air Canada flight to Toronto. When we debarked from the Austrian Airline onto the tarmac and picked up our luggage, I could find no signs indicating where to go for connecting flights, nor any signs indicating the gates of connecting flights. I was told that to make a connecting flight, I should go out to the main lobby of the airport, At the information desk they directed me to the Air Canada check in desk, where I found the check-in for my flight was closed. That was the the beginning of a nightmare chase to get to the plane to Toronto. I made it only because of the kindness of people in the check in, security and customs lines. Austrian Airlines should be kinder to its passengers making connecting flights. They seemed to abandon us passengers in a chaotic airport."
Plusy: "the crew was amazing."
Minusy: "Add more movies, use different headphones, can't hear anything. Add snacks to the flight, and make the second meal bigger, a sandwich is not enough in a 10 hour flight. add more drinks to the list"
Plusy: "The company that not give us what lthay have to after we lost our tour at Berlin"
On time flights and all services were fine except two of our four bags were lost. We have medical equipment in one and hope they find them soon. Currently, we have received no update or information.
The flight was too short to have food and entertainment. Otherwise excellent.
My flight was cancelled the same day
I was flying with 2 older children and would appreciate if we had window row sits ,and not be seated near screeming toddlers. Sandwich was terrible.
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
I was not able to take the return trip back to Boston as scheduled. The first part was the flight from Warsaw to Munich with the departure time 1:15 pm on July 24. When I arrived at Chopin airport in Warsaw I learned that the departure time was changed to 9:15 am. I have not received any notification about the change of the departure time. I had to change my travel plans which could have been easily avoided if I were informed about the change. I used to have respect for the excellent service Lufthansa was providing. Lufthansa proved not to be the same reliable air line anymore. Lufthansa also managed to lose my suitcase. Very disappointed with the level of Lufthansa service.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Lufthansa keeps dropping quality of service. The food is just awful and I noticed other passengers also skipped the meals. They used Boeings before now just Airbus that feel old and are as comfortable as a bus. However Lufthansa seem to be the cheapest option so I should not complain.
The flight was cancelled at the last minute. It was a big inconvenience especially when you pay a lot for your ticket and plan a vacation and can’t get to it on time.
Plusy: "On time."
Minusy: "Quality of all services are declining on Lufthansa."
Plusy: "The crew on this flight were excellent. Friendly and professional. Attentive and patient."
Minusy: "The food needs major improvement. What has happened to Lufthansa??? Other people I know on different flights also have big complaints about the food."
Minusy: "Improve quality of on board announcements."
Plusy: "Excellent service"
Minusy: "Lufthansa changed my flight last minute but was sending me updates for the old booking- it made no sense!!! Never again!"
Plusy: "Free entertainment, excellent food"
Minusy: "Cabin was too warm; unable to adjust air at seats"
Plusy: "We landed safely. I like the A380."
Minusy: "One crew member in particular looked very frazzled and was rushing to do everything. They also took away my suitcase which would have very easily fit in the overhead."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "The flight had a departure delay of three hours. That was not fun"
Plusy: "On time, onwith excellent care by staff"
Minusy: "The long walk on the airport for connecting flight"
Plusy: "Clean new Airbus 380. Nice crew"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "The food was excellent."
Minusy: "Sitting in the middle. It is always uncomfortable due to the fact that you need to ask the person sitting next to you to get up because you need to use the restroom. Aside from that my overall experience was excellent. The food, entertainment, staff all helpful and friendly."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Timeliness of fligyts"
Plusy: "Very pleasant crew."
Minusy: "No complaints"
Plusy: "Arrived safely."
Minusy: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."
Minusy: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."
Minusy: "Opóźnienie lotu"
Minusy: "I was waiting over 1 hr for my l"
Plusy: "Crew was pleasant."
Minusy: "Premium economy upgrade not worth the price! Wheelchair service ordered but NOT provided In Frankfort!"
Plusy: "Cabin crew hospitality and service were amazing and clean airplane"
Plusy: "Obsługa i jedzenie"
Minusy: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
There was a delay - weather + French strike. Pilot was helpful/informative, flight crew was nice but simply talking loudly in galley and not communicating at all. No preflight water or drink even though delayed.
When boarding started, it was like refugees rushing to a life boat. Everyone was rushing to the front. Only one KLM staff standing there saying "... now is this group, yours is next,,,, we will call it out...." While he stopped some travelers, he did allowed some others passed without even checking their ticket. They have all the digital gears, and the screens to show the current boarding sequences, why don't they just use that. For some of us that did not have a excellent hearing, it was hard not trying to get closer to understanding what is going on.
Lot był rezerwowany na godzinę 16:25. Nikt nie poinformował nawet o odwołaniu tego lotu. Dowiedziałem się dopiero po telefonie do linii lotniczych kiedy to postanowiłem zadzwonić, bo nie mogłem się odmeldować online kilka godzin przed podróżą na lotnisko... Przez co z lotniska do domu wróciliśmy nad ranem, a plany były wrócić za widoku dnia poprzedniego... Brak szacunku do klienta i jawna kpina ze strony KLM
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
New 737 and seats too confining
Plusy: "The seats were so comfortable"
Minusy: "No internet available (2020). For the my previous flight, a month ago, was the same problem."
Minusy: "Klm is the best, even on a 40min they served small breakfast."
Plusy: "The crew was professional & friendly"
Minusy: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Plusy: "Klm's consistantly high standards in everything they do."
Plusy: "Pleasant crew. Appropriate and efficiently served snack."
Minusy: "Boarding and disembarkation were slow."
Minusy: "Crew members in Amsterdam were very rude and disrespectful"
Minusy: "The KLM crew are always great serving and treating you. Well above many other airlines."
Plusy: "The crew and the timing were ok"
Minusy: "The seats were uncomfortable"
Plusy: "The crew was great. The soecial meal request was hadled well despite oversight."
Minusy: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."
Plusy: "Friendly crew"
Minusy: "Can’t think of anything"
Minusy: "Flight 2 hours delayed, started boarding but had to wait on line 10 more minutes on boarding ramp for plane door to be opened, upon landing in Dublin had to wait on tarmac for anther 15 minutes for stairs to arrive and be connected to airplane. Then had to wait another hour for checked luggage...."
Plusy: "General flight journey"
Minusy: "Delays, took my hand luggage into the hold,"
Plusy: "Everything was smooth and effortless."
Minusy: "Can’t think of anything."
Plusy: "The space at my feet with the chair in front was a bit akward."
Minusy: "Not being seated next to small kids. Perhaps they should have a separate section? ;-)"
Plusy: "My seat at the window was great and the staff really friendly and courteous!"
Minusy: "Inflight was better than I expected. But needs upgrading air crafts."
Plusy: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Minusy: "Transfer point needs upgrade."
Plusy: "Good food, friendly service"
Minusy: "More trash pickup; only one round of beverage service"
Plusy: "Entertainment options."
Minusy: "Service was poor, seat did not recline, and the food was terrible."
Plusy: "The constant smile conferred by flight attendants through the entire flight."
Minusy: "The boarding was a bit disorderly. Lanes for zones 3 and 4 were not clearly indicated."
Plusy: "Nice crew pilot food and beverage"
Minusy: "No wifi"
Plusy: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Plusy: "Flying with KLM is a pleasure"
Plusy: "The flight was perfect! Great food,movies and I even got to sleep !"
Minusy: "All was well!"
Plusy: "Efficient crew"
Minusy: "Long, slow line at check in. Not many new movies or tv shows"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plusy: "Good service onboard, good food. On time."
Plusy: "Flight was delayed for 15 min resulting in passengers rushing to make their connecting flights.but staff kept passengers informed."
Minusy: "Flight departing late."
Minusy: "Super delayed. Could have fixed the issue BEFORE we were sitting on tha plane for TWO hours"
Plusy: "Absolutely nothing!"
Minusy: "the connection flights was the worse! The gate was changed in Amsterdam 3 times! From D82 to C6 and then to C11. The distance between B82 and C was 20-30 minutes walk. No rushing was needed though, the flight was delayed for 1:30h and after we all boarded a further delay was announced. I will never fly with KLM."
Minusy: "Please Endeavour to put the expiration date on the food served in the flight."
Plusy: "Crew were friendly. Flight was comforyable smooth and on time. Nice snack."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Plusy: "Very friendly crew"
Better seats could make the journey comfortable. Service by staff was above average.
I was booked in economy and was upgraded to business class by bidding for the upgrade. The business class experience was excellent. The seat was very spacious and comfortable. The meal service was provided by trolley service so each course was chosen at your seat so you could view each selection. The staff was very attentive and friendly. The only negative thing was the entertainment selection. There were few movies to choose from in comparison to other airlines I have flown.
NEVER book through Kayak. First they booked us on a flight that didn’t exist and after they fixed the problem, we had to leave a day later then expected. Then because we were booked under SAS, but outsourced to a United flight for our first connection (because SAS doesn’t fly to Cincinnati), we were told our bag couldn’t be routed to our final destination so when we arrived in Newark, we’d have to get our bag from baggage claim, re-check it, and get our new tickets for the rest of our flight. Of course this caused us to miss the connecting flight to Copenhagen, and once rebooked, we lost another 2 days of our trip and added an additional country/ stop to the journey. And finally on our flight from Belgium to Venice, my baggage was lost, causing us to cancel the remaining few days of our trip (we were supposed to be hiking and all of our gear was lost in that bag). Since we booked under Kayak, we were punted around from Kayak to SAS to United customer service reps, everyone passing the blame off on the next company. Kayak claims no responsibility and the airlines refer you back to Kayak. Probably would have had as much satisfaction by setting a pile of $5,000 on fire. What a honeymoon.
The cabin was extremely warm, and there was no way to control the temperature at the seat. I got sick.
I love everything about purchasing my ticket through kayak. Good price and all of the notifications kayak sent me. I could check in and through kayak and also told me what gate I had to go at the airport.
Plusy: "Calm, friendly and professional crew, good food and spotlessly clean aircraft."
Minusy: "Disorganized boarding. People were jumping the line saying they were in the zone that was called when they couldn’t have been. I was there early (one of the 1st) but because I’m polite and only approached the gate when my zone was called, ended up at the back. More monitoring of this would help because I saw other people bothered by this."
Minusy: "Meal choices - only serving beef in economy was not great."
Plusy: "Made it"
Minusy: "Nothing in particular"
Plusy: "Fast and efficient!"
Plusy: "Food was the best airline food!"
Plusy: "Competent crew"
Minusy: "Flight was badly delayed."
Plusy: "Too many crying babies!"
Plusy: "entertainment in the back of the front seat with great choice of movies"
Minusy: "I would have liked to have had the chance to purchase a better seat. When I asked about it at check-in the plane was full. So I was squeezed in the middle section which made it quite uncomfortable, especially if you have to get up more frequently as an older person, but your neighbor is asleep. A notification about the possibilities for seat purchases would have been great!"
Plusy: "On time and clean airline."
Minusy: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."
Plusy: "Legroom was sufficient on this leg because I paid an extra $80 for an exit row."
Minusy: "Having to pay extra for normal legroom"
Plusy: "Fairly new plane."
Minusy: "Only airline that made us check in our luggage; and charged us an exorbitant amount (+/- $90 per luggage) in doing so. No customer service at all. 1st attendant wouldn’t let us check-in at the counter, and 2nd attendant made us check in our carry-on despite it only being 2kg over. We could’ve moved some items around. When we boarded the plane, we saw multiple people whose carry-on looked suspiciously over the weight limit. We felt singled out. It was obvious that this airline only cares about profit and does not care about the customer. Attendants were rude and not helpful. Needless to say I will nit fly with this airline again."
Minusy: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."
Minusy: "Nothing to hate"
Plusy: "on time polite staff comfortable flights with free coffee"
Minusy: "charging for bags"
Plusy: "One crew member was particularly nice and personable."
Minusy: "We waited an hour in the plane before take-off and after boarding, during which time the crew deliberately filled the cabin icecold air thick with the highly toxic fumes from the deicing. I got a headache from it. Throughout the process the entertainment units were disabled, when they could have helped distract passengers from this ordeal. The food was disgusting. When the Danish government has repatedly bailed out SAS, it would make a lot more sense for everyone involved to have higher quality Danish products on board for the meals, especially for such things as dairy products."
Plusy: "Flight was on time. Boarding was simple and easy. Staff were excellent in handling the boarding process and very prompt in getting people seated/luggage put in to overhead lockers, free tea and coffee was provided which assured that extra comfort, would definitely recommend."
Plusy: "The flight attendants were pleasant. We received pillows and blankets and a bottle of water upon boarding. Dinner and a snack was served. The seats are comfortable."
Minusy: "The snack was some kind of pickled vegetable strudel. I wish I could have had a choice of something else. I didn't like that for the whole we were only offered one complementary soft drink."
Minusy: "On the flight Copenhagen to WAW only one cup of water per passenger..?????....."
Minusy: "Lost baggage, while arrived and departure in neighbor gates in Copenhagen. After 2 days still no baggage"
Plusy: "I was very comfortable in the new seats, I did not have to recline or move for over eight hours"
Minusy: "still there is not enough legroom for tall persons"
Minusy: "There was no food so can't give food any stars"
Minusy: "I hated flying on easyjet, there was NOTHING easy about it. hidden fees, horrible service, and flight delays. I am never flying with them again"
Minusy: "They take blankets away too soon so u freeze. Three hour delay and they only give u a voucher to buy a cup of coffee"
Plusy: "On time...and the staff was great"
Minusy: "Seat cushions"
Plusy: "Waited for us when flight showed up late"
Minusy: "Cramped cabin"
Minusy: "Older plane with no entertainment"
Plusy: "Front of the plane was business level service - back more like low cost. But the same staff numbers as low cost."
Minusy: "Boarding very slow. Staff a bit inattentive"
Minusy: "Seat was uncomfortable."
Plusy: "Quality of service and equipment"
Plusy: "Scandinavian Airlines was good to work with in person to fix issues."
Minusy: "This was a connecting flight that was swapped to go to Newark instead of DC due to unforeseeable delays in DC. Not bad in and of itself but they only gave me a few hours notice that my flight was changed (email sent at 1 AM on a 7 AM flight) and I lost my already paid for upgrade to premium economy. They couldn't find any record of me having purchased an upgrade when I went to check in on my 5+ hour flight."
Plusy: "I was able to sleep most of the flight."
Minusy: "Plane left Newark an hour late and I missed my connecting flight in Oslo. Once I did get on a flight from Oslo to Copenhagen, there was no room for my carry on luggage. The stewardess took it and said it would be put in cargo, but now they can't find it! Two bad experiences with SAS in a row. Don't want to use them again."
Plusy: "On time and courtesy"
Minusy: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."
Plusy: "Nothing at all"
Minusy: "Fight was canceled and no email or communication was possible with this company. Called SAS office - CLOSED. Stood in line for 2 hours and no one came or announced anything. Checkin agents were on dope-no help and checking machines not working!"
Plusy: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"
Plusy: "The entertainment system is among the best of airlines."
Minusy: "The Lufthansa representative in Frankfurt made me check one of my bags, when SAS clearly said I was allowed to have one carry-on and one personal item. This was not a Lufthansa flight, but the rude attendant insisted on enforcing Lufthansa rules on an SAS flight and refused to even allow me to voice an objection. I will not fly Lufthansa ever after this. SAS should have its own representatives who understand customer service at all gates."
Plusy: "I upgraded for reasonable $$ and it was great - will do it again! Flight was in time, easy, friendly service and good flight"
Plusy: "Comfy and good movies!"
Minusy: "Could not even PAY for an upgrade due to a meal request, even though I brought my own food - and would waive the meal request. Inedible vegetarian meals in flight. Earbuds didn't work. At least I had my own to use. Plane became stifling warm mid-way. Friendly flight crew does not make up for the terrible gate experience and inflight discomfort. SAS cares about profits not passengers. Plan to take another airline on future flights to Europe."