BER

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30 lis — 7 gru1
W obie strony
1 dorosły
Ekonomiczna
0 szt. bagażu
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śr. 30.11
śr. 7.12

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Warto wiedzieć

Poza sezonem:

Marzec

Szczyt sezonu:

Wrzesień

Najtańszy lot

77 zł

Dobra oferta w obie str.

195 zł

Dobra oferta w jedną str.

342 zł
Najlepszy moment na ominięcie tłumów ze średnio 4% spadkiem ceny.
Najpopularniejszy moment na lot ze średnio 22% wzrostem ceny.
Lot Kraków Balice - Berlin Brandenburg
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Najlepsze sposoby na znalezienie tanich lotów do Berlina

  • Szukasz tanich biletów lotniczych do Berlina? 25% osób korzystających z naszej strony znalazło bilety do Berlina za Z Krakowa – 342 zł w jedną stronę, 268 zł w obie, z Gdańska – 412 zł w jedną stronę, 511 zł w obie, z Warszawy – 518 zł w jedną stronę, 585 zł w obie lub mniej
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Berlin Brandenburg – Top linie (5)

Wyniki na podstawie opinii użytkowników KAYAK
7,8
Austrian AirlinesWynik na podstawie 5037 opinii
8,0Wejście na pokład
7,8Komfort
8,4Załoga
7,2Rozrywka
7,4Jedzenie
Opinie o liniach lotniczych

Basically no food. You get a cheese toast if it’s “dinner” or a pita bread with a bit of scrambled egg if it’s “morning”.

Przeczytaj o liniach Austrian Airlines

Basically no food. You get a cheese toast if it’s “dinner” or a pita bread with a bit of scrambled egg if it’s “morning”.

The flight was fine. Legroom on this airline is not as good as others, but we were saved by the fact the flight was not full and two of us were able to stretch out over three seats. I found some interesting movies to watch. The TV show selection was rather lacking. Food was ok.

Everything was good

Plusy: "Friendly and helpful crew, smooth transfer between flights, comfortable adjustable headrest, easy to request special meal online before flight."
Minusy: "Movies available weren't to my taste, which isn't of great importance anyway."
Minusy: "Boarding tool a long time and late take off"
Minusy: "Thank you"
Plusy: "Will never purchase tickets through kayak ever again"
Plusy: "The crew was great!"
Minusy: "I don't like the movie options. Some are quite sexual and can be seen around the plane."
Plusy: "Curious crew."
Minusy: "Nothing"
Plusy: "Very comfortable journey, leaving on time, arriving on time"
Plusy: "The flight attendants where good and welcoming"
Minusy: "Seats are not comfortable and there us not enough seats space (to narrow to tight), no entertainment system at all, no power outlets to charge phone / tablet etc. it’s almost 2020, airplanes must include those elements as standard."
Plusy: "Food was good. Plane was good."
Minusy: "Night flight should turn off light. Staff was not skillful and professional."
Plusy: "Crew was positively and smiling."
Minusy: "Flight was 44 min late. Could have been on time"
Plusy: "Clean and new planes. On time."
Minusy: "On the transatlantic flight the crew was unattractive and somewhat rude. They skipped our entire row serving morning refreshments and then complained and tried to shame us all for calling them back. Food quality was on par with Alegent Airlines. We even got charged for one piece of checked luggage 46lb on a international flight. That was a first!!!"
Minusy: "I was switched seats against my will on board! Although i reserved the seat ahead of time when i got in i was pretty much forced to sit somewhere else. The staff handled the sitution in a very poor manner!"
Minusy: "I missed my flight because of the delay in Zurich"
Plusy: "I never try Austrian airlines because this trip was my first trip with them and I'll say that it's one of the best trips I ever had the airport at Vienna it's very small and easy to go anywhere you want and it's super clean and the stuff at the airport are very helpful and they all speak English and I was able to get a hotel room with walking destination from the airport and it was a very good experience overall I'll definitely recommend to anyone and I'll definitely keep them on my top list"
Minusy: "I had a weelchair and nobody assist me in Viene in Austria And I lost"
Plusy: "The crew was superb. Extended leg room seats had a lot of legroom. Good wines, decent dinner."
Minusy: "Very strict carry on policies, much strictet than US carrieers, primarily by weight. Known traveler numbers (Glibal Entry) were not askrd at the time of online check in and ad a result, TSA Pre didnt show up on out boarding passes. Agent at the counter coulsnt dix it euther. Surprisingly, very disappointing breakfast."
Plusy: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."
Plusy: "Really impressed with the Austrian air staff representatives. Especially the folks at the ticket/checkin counter"
Minusy: "That I did not fly this airlines before. They will be first on my list from now on."
Plusy: "Very friendly staff"
Minusy: "All was well"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Very comfortable aircraft"
Plusy: "The flight was nowhere near full, which was terrific. The crew were excellent, polite and attentive. Everything was on time."
Minusy: "I don't remember anything about the food."
Plusy: "The crew were so kind!"
Minusy: "."
Minusy: "The flight was delayed but due to efforts of the pilot we were on time!"
Plusy: "proff handeling of sick person !Othervise quiet and nise trawel!"
Minusy: "Long transit more than 12H without free accommodation nor meals"
Plusy: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Minusy: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."
Minusy: "The vegetarian meal was OK"
Minusy: "When I was boarding all representatives was very unfriendly and I would say they were rude."
Plusy: "Good food, lots of movies, flight attendants friendly"
Minusy: "We paid to pre-book our seats and when we got on the plane they had been given away. We heard several different reasons, none of which made is feel better about the two middle seats we were told we had no choice but to take, while people who had NOT prepaid sat in our aisle seat. It was offensive to be forced to pay to select our seats in advance on a major international airline in the first place, and then to not have those honored just made it worse."
Minusy: "Delayed flight after an already long flight from the states"
Plusy: "got to my destination on time."
Minusy: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."
Plusy: "The seats on Austrian airline are very comfortable"
Minusy: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"
Plusy: "This isn't really the flight, but see below for lack of personnel at Vienna airport to help locate gates after our flight arrived very delayed. I was running with a cane, and getting very upset when an airport employee with a cart asked if he could help. He took me to the gate I thought was for my flight, but it was for a DIFFERENT flight to Zurich. He calmed me down and drove me to the correct gate, talking the agent there to make sure it was the right one before he left me there. I wish I had time to get his name because he was very kind and helpful and I don't know what I would have done without him - wouldn't have made the flight, that's for sure. (He was in vicinity of gates F 3 - 13 on Sunday June 11 approximately 5:15 - 5:30pm Vienna time, if anyone wants to know)"
Minusy: "Our flight was delayed almost one hour. Even though I had only one hour between flights, I was told (in Split) that all flights would be delayed, so no worries. On the plane, they gave information for some flights; for the rest of us they just said, go to your gate (for connecting flight) as quickly as possible. Flight landed at 5:05pm. When I walked out of plane (I was using a cane; recovering from broken ankle so have some trouble walking distances), there was no board with flight info, just immigration. Finally I saw a flight board, and had 10-15 minutes walk still. Also, signage wasn't great. I called after an Austrian Airline flight attendant who was also leaving, but she never heard me. Finally I found the right direction, still had security to go through. I was running with the cane (not good for my ankle). Essentially there was no help. Until a man driiving one of those carts helped me - I write about him above in what I liked about the flight."
Minusy: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Plusy: "The staff should speak english and albanian from pristina to austria or from pristina to turkey its abvious they are albanians %95 of them and elderly who dont speek any other language but albanian"
Plusy: "Catering and service was superb. While linen. Course by course on China, no tray service. The food was exquisite. The wine was acceptable, mid range, with very generous pours in Riedel glassware and always the offer made of would I like anything more? The seperate coffee menu has to be experienced to be believed, basically, it's an authentic Vienna see cafe experience at 30,000 ft."
Minusy: "Entertainment selection was fiddly and the offerings meagre compared to the vast libraries found on other carriers, but it was sufficient. More a quibble than a gripe from me. The noise cancelling headsets were good quality noise cancelling, and comfortable. I can't wear some other airlines headsets at all and use my ear pods with an airline adapter jack."
Plusy: "Staff was very kind. I'm not a needy person, but they offered continuous service."
Minusy: "This is for Kayak's app- Usually I get a special meal request through the agent, but could not do it on Kayak's app, and Lufthansa and Austrian did not recognize my booking code from the ticket purchase confirmation email to do it on their website directly. Please look into both issues. This is for my whole trip and not the above mentioned destination."
Plusy: "Flight attendance were amazing Smooth flight Comfortable seats"
Minusy: "Boarding was very unorganized"
Plusy: "The plane was comfortable and the crew was very nice."
Minusy: "The boarding in Budapest was not efficient. The gate was not announced until it was almost time to board. Hurry-up for me who arrived at the airport in plenty of time to avoid rushing. But I indeed had to rush because of the late gate posting."
Plusy: "Excellent personnel. Will use Austrian Airlines again!"
Minusy: "Flight was canceled and I was rebooked to another airline. Terrible customer service too, polite and sorry, but only repeating their statements over and over again."
Plusy: "Everything went well other than what was served for breakfast."
Minusy: "The food that was served for dinner was fine. Some fruit/yogurt would have been far better for breakfast than the muffin that was served."
Plusy: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Minusy: "Food too salty; would've liked to see English subtitles for German language movies"
Plusy: "Everything"
Plusy: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."

Nic szczególnego

My baggage was lost several days

Fast boarding, great entertainment on board, on time departure, no issues with lost luggage

Nie poleciałem bo samolot bie zaczekał na transfer 5 minut

Lufthansa sobie nie radzi

Obsługa miła i pomocna, jedzenie bardzo dobre.

Obsługa miła i pomocna, jedzenie bardzo dobre.

Multiple cancelled flights ended up cancelling the whole itinerary. Went on my own and booked directly the day of flight and am demanding full refund.

Nic

Beznadziejnie

Flight from SFO-Frankfurt was suddenly cancelled. Was on the phone for a long time being bounced back and forth between Kayak and Lufthansa, only for us to have an 18-hr layover in Frankfurt. This incident was poorly handled and we will not be usinh Kayak in the future.

not allowed to board due to shenigan visa which i was never informed about while booking my ticket

Seats had no padding. Uncomfortable. Everything was held up because of SLOW people with multiple children.

Plusy: "The crew positive attitude"
Minusy: "We understand the COVID-19 crisis but a drink on board other than water will not have bid cost impact on Air Canada, for instance juice or cola,... Also, access on internet on board is now payable -$25 for the flight is exaggerated, it should be free knowing the limited number of passengers on board"
Plusy: "Very friendly crew, very clean cabin, very comfortable seats"
Plusy: "Nice to have room to spread out. Amazing that a staffer in Greece managed to quickly rebook us on a different flight due to delays and the fear of missing our connection! The best!"
Minusy: "Food wasn’t great. The movie system or user interface was clunky - nice variety of films but hard to find them and choose them."
Plusy: "Got to the destination"
Minusy: "Everything"
Plusy: "Great food. Nice staff."
Minusy: "Make a rule that people cannot put their seats back. People in front of us were rude and kept their seats back the entire flight, even after we nicely asked them to not have the seats back so far. Would prefer that seats did not move at all. I would never recline my seat in consideration for the person behind me. On an 11 hour flight, this is a big deal."
Plusy: "Free drinks. Two hot meals during flight. Lots of entertainment choices. Extra storage bin under window which doubled as large armrest. Ample legroom. Live sports on TV"
Minusy: "Multiple technical issues on each leg of the flight for both airlines. Took 1.5 hours to deboard the aircraft on final leg of journey"
Minusy: "My luggage was left in Athens due to late arrivals in Athens to Munich. My son received his I didn’t, huge inconvenience"
Plusy: "Ogólnie ok"
Minusy: "Boarding"
Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "the airplane was brand new. l really like it and the crew was nice."
Minusy: "The seats were not super comfortable in economy class. There was enough leg-room but the seat itself was not."
Plusy: "Crew was helpful, food was good"
Minusy: "Seats could have been better"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Minusy: "The only thing that was iffy were the movies Most were not recent But I did watch Bohemian Rhapsody Excellent"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "I still think it makes more sense to board the seats in the back of the plane before those further forward. It is difficult to get past the people who stand in the aisle or take forever to try to put their bag in the overhead bin."
Minusy: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."
Minusy: "Seats felt like Adirondack chairs..hard and no lower back support."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Service , timing"
Plusy: "Excellent service, professionalism, and almost no turbulence."
Plusy: "Crew and service was amazing"
Minusy: "No entertainment food Horrible"
Plusy: "Promptness Excellent cabin crew"
Minusy: "Opóźnienie lotu"
Plusy: "They even filled my water bottle a couple of times in addition to numerous glasses at my seat."
Plusy: "Crew, equipment"
Minusy: "Nothing"
Plusy: "Obsługa i jedzenie"
Minusy: "Nic"
Plusy: "Food. Variety of entertainment. Flight had empty seats."
Minusy: "Over an hour delay sitting with bad air quality. At least it was only 20 minutes late so I didn't miss my connecting flight."
Minusy: "Boarding and take off was very delayed for a flurry ,this delayed my connection and made my total trip awful.i was traveling with a kid but still given last seat .Food was okay and crew was helpful. After having travelled to US lot of time I felt this trip was very tiring and frustrating."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"

brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie

Lot był rezerwowany na godzinę 16:25. Nikt nie poinformował nawet o odwołaniu tego lotu. Dowiedziałem się dopiero po telefonie do linii lotniczych kiedy to postanowiłem zadzwonić, bo nie mogłem się odmeldować online kilka godzin przed podróżą na lotnisko... Przez co z lotniska do domu wróciliśmy nad ranem, a plany były wrócić za widoku dnia poprzedniego... Brak szacunku do klienta i jawna kpina ze strony KLM

Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.

Nice personnel on board,

KLM is never consistent with services. Sometimes you get lucky with great comfort and other times you are forced to squeeze in a box for a seat. The food is always subpar and they have become so unfriendly when you need help. But hey, they are always on time and they have good connections.

Overall a pleasant flight.

being a flight attendant and using spécial fare I apreciate being treated equally to the other pax, the fact that the crew, when I informed them of my status, went to check if I had a good seat ( no one beside me, to be able to get good rest.) Those are important gestures towards the person. I look to more flights with KLM

Ok

Plusy: "I liked how generous they were with food and drinks"
Minusy: "Free WiFi could have made the flight a lot better"
Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."
Plusy: "Nothing"
Minusy: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Minusy: "Boarding was chaotic & therefore delayed take off a little Receiving luggage was slow -@ 35 minutes from landing to luggage claim, so actual arrival was considerably later for those meeting me"
Plusy: "Onboard crew were nice and polite. Flight was on time (a rarity)."
Minusy: "The boarding crew was rude and unpleasant, the plane was boiling hot."
Plusy: "Crew were great"
Minusy: "Refreshments"
Minusy: "Too hot inside the aircraft"
Minusy: "Entertainment"
Plusy: "Service is awesome. Food is great."
Minusy: "People with short connection are affected by the 15 to 25 minutes delay."
Plusy: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Minusy: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."
Plusy: "Cabin facilities"
Minusy: "They didn’t bring one of my bags"
Minusy: "Flight cancelled"
Plusy: "I love the food"
Plusy: "The crew were very nice, food was tasty, seat comfortable and the entertainment great as well. Will be flying KLM again soon :)"
Minusy: "Lost all our bags so couldn’t ski"
Plusy: "great crew and comfortable flight."
Minusy: "sceens in the plane to show map and direction of travel"
Minusy: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."
Plusy: "The flight AMS to MEX was smooth, very helpful personnel on board, we enjoyed a bit more space and the seat seemed a bit more comfortable."
Minusy: "Besides the seat relative comfort, it did not recline much at all, i wondered what the extra money (at least $5 or $600) got us. The food, wine/ beer service was same as regular economy, the boarding took place at same time as economy, no drink before take-off if only sparkling water. And the plane was old generation 747 and the entertainment was same vintage: screen was not very bright and the selection of films was poor. No plug to charge electronics. We were disappointed with KLM when comparing with other airline companies offerings when you book in Premium Economy."
Plusy: "Friendly crew! More legroom, good entertainment and food was great! Smooth landings pretty much on time."
Minusy: "Boarding could be better"
Plusy: "Efficient boarding system, clearly signposted. Professional staff"
Plusy: "Friendly staff"
Minusy: "Leg room"
Plusy: "Employees were very friendly"
Minusy: "The seats were very small"
Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minusy: "Nothing to say"
Plusy: "Nice flight ...was comfortable travel ...good food.Thanks"
Minusy: "No such things"
Plusy: "Interior of the plane was clean. Smooth landing."
Minusy: "Pilot did not avoid turbulence"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Minusy: "Boarding was confusing and disorganized"
Minusy: "infotainment was down. Lost my luggage the flight was delayed"
Plusy: "Flight crew was fine. Food was good."
Minusy: "Checking in was extensive for unaccompanied minor. But gate crew was very unnattentuve and though we showed up as first in line, they did not focus, and kept saying to wait. Ultimately our son was last person on the plane."
Plusy: "Friendly staff, good service and on time departure/arrival."
Plusy: "Pleasant flight"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Boarding was delayed a little due to weather as was takeoff. Cant blame them for weather but the connection was very tight."
Plusy: "Helpful and smiling cabin crew."
Plusy: "The cabin crew were good. They explained what the arrangements were for the delayed flight connections"
Minusy: "The plane wasn't refueled and so was not ready for take off once the passengers were loaded. The plane had a technical problem when it tried the first take off and so it had to be abandoned. This was alarming.."
Minusy: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."
Plusy: "Easy Boarding"
Plusy: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Minusy: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"

The gate crew in Paris was HORRIBLE. I purchased a Premium Economy seat and was "involuntarily downgraded" to regular economy, splitting up my family. There was no apology and they were very rude. And then they subjected me to an additional security check. When I asked about a refund for the difference, they simply said, "check with the ticket agent in LA when you get there." But due to flight delays, we didn't get to the ticket counter until 11 p.m. and they couldn't help me. The flight crew was astonished this had happened, and they tried to be helpful. But the whole experience was pretty lousy.

Air France lost my luggage again Its the second time in a week

Wrong advice was given by AF counter for the boarding by asking me to exit airport and then enter again , otherwise was ok .

Always exceptional service

Plusy: "Feel like reacist Company"
Minusy: "I didnt like the treatment of the crew."
Plusy: "Seats ok. Crew is super. Drinks offered"
Minusy: "Nothing, AF rocks"
Plusy: "I loved the different features on the screen and the excellent. Customer service on this flights"
Minusy: "The space on the seat."
Plusy: "n/a"
Minusy: "The conditions were very cramped. The entertainment system was quite old and had very little selection. My entertainment system actually stopped working all together. I called for assistance from my seat a couple of times, but nobody came."
Minusy: "Very cramped seat on the TGV train. I will definitely choose and pay a seat on my own next time, rather than accepting the on picked by Air France... And it will be cheaper, too!"
Minusy: "Our request for vegetarian meals got lost after a glight was cancelled."
Plusy: "Well trained, professional, highly efficient flight attendant, and what is more important, in good mood during the whole the flight"
Minusy: "The mobile application Air France didn't know the city or airport Dubai. Often same thing happens on the android application work Sheremetievo airport in Moscow"
Plusy: "Entertainment system failed repeatedly."
Minusy: "Entertainment system failed repeatedly."
Plusy: "Friendly crew"
Plusy: "The schedule and timing"
Minusy: "The airport, some of the crew, the aircraft seats, the entertainment system"
Plusy: "Crew was very friendly and seat in KQ is super comfortable in Business."
Plusy: "Good crew, as usual with Air France."
Minusy: "Old plane with very lousy seats for a super expensive business class. Super slow check in and overall process till boarding because of lack of ground staff compared to passenger volumes"
Plusy: "Not being charged for my first bag of luggage"
Minusy: "Nothing"
Plusy: "Arrived on time."
Minusy: "Overhead luggage storage jammed with luggage belonging to someone who was sitting far behind my seat."
Plusy: "Bag was sent straight to NY although Norwegian screwed it up. Am yet to receive my luggage."
Plusy: "Yes"
Minusy: "Everything very good"
Plusy: "W porzadku"
Minusy: "Nie wiem. Nie odwołujcie i nie opóźniajcie lotów."
Plusy: "Świetna załoga, bardzo miła , wygodne fotele"
Minusy: "Nie jestem wymagający. Latajac często tanimi liniami lotniczymi jestem bardzo zadowolony z wygodnego fotela"
Minusy: "boarding wasn't good."
Plusy: "Bezpłatny poczęstunek, wygodne fotele z ddobrą odległością na nogi."
Minusy: "Punktualność"
Minusy: "Not to be late ,and not to loose my luggege"
Plusy: "crew was wonderful, great food, quick boarding"
Minusy: "cant think of anything"
Plusy: "The gate reps from CDG to MSP were professionals. The cabin crew on the Delta flight were exceptional! This was not my experience in Copenhagen with the Air France staff, they seemed to be self centered and rude."
Minusy: "Delta please make excellence a priority in all areas of customer service. Set high standards for staff so customers know that you appreciate them and are ready for business. The world is at the customer's fingertips, let their first choice be Delta. When their are bad days, customers will understand"
Minusy: "Booked with my partner. Ended up sitting apart. Not good"
Plusy: "Everything! It was a wonderful experience."
Minusy: "Nothing"
Plusy: "Intranet meant I could watch movies on my iPad"
Minusy: "Seats are very uncomfortable"
Minusy: "wine selection divider between seats"
Plusy: "Crew was friendly and attentive but hard to understand"
Minusy: "Airport experience was inefficient. Long unattractive walk, boarding was tedious: the automatic check-in was not helpful and required so many more staff. Random security check was redundant and chaotic."
Plusy: "Lot"
Minusy: "Nic"
Plusy: "Extremely hot the plane"
Plusy: "The staff were very helpful and professional."
Minusy: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."
Plusy: "Crew was nice, too short of a flight to figure out more"
Minusy: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"
Plusy: "Over all everything was great, except the bags check in"
Minusy: "Long delays to go through security screening and then further delays as the plane was still being fueled at departure time."
Plusy: "Food was good and again, staff were friendly and professional. Flight was on time and efficient dis-embark mentioned."
Minusy: "Slight issue with headphone connection, was not the only passenger."
Plusy: "Everything was fine"
Plusy: "Nothing."
Minusy: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."
Plusy: "The free glass of red wine when the plane finally took off."
Minusy: "The flight was delayed. We were told that it was just a half an hour delay by the man that was informing us of the delay and then we were then told by a woman that it was going to be over an hour. We weren’t told any specifics of why the plane was delayed, other than: “ the engineers are looking at the issue now”. We received messages saying that the flight was cancelled but then we were told to ignore that. We were told that we would have an update every 10-15 minutes but by the time we had the next update was 1 hours later, we were told that the plane will depart at 15:50- which we did. But we also sat on the plane for an extra 2 hours or maybe even more (couldn’t bare watching the time at this point) because the man that was supposed to push the plane backwards in order to reverse the plane didn’t turn up so we then had to wait for all of the other planes to take off before we could. Eventually the plane set off at 18:20 and I got in France 19:30-20:00 ish?"
Plusy: "The crew was very friendly and professional. The food very good"
Minusy: "First the plane was delayed because of a technical issue that I think they should check before The plane was crowded and old."
Plusy: "The cabin crew were excellent"
Minusy: "We were transported to the plane which was quite some distance to the plane via bus after climbing down steep stairs from the departure gate area. Then we had to climb steep steps in extremely hot weather. We were then delayed for a hour in the plane in very hot conditions as the plane had its air conditioning off and the ground air conditioning was not put on. We were swearing in the heat for an hour!! We arrived at our destination and hour and half late!!"
Plusy: "Nothing"
Minusy: "The seat seemed smaller and space was very uncomfortable. The boarding process was very painful because we had to wait for a longtime."
Plusy: "Yelling, cheering and literally rolling in the aisle made for a really annoying flight"
Minusy: "Infusions bad behavior. Also, flight number was changed and AF. Was understaffed to handle questions on squirrelly luggage check."
Plusy: "Plenty of seat space"
Minusy: "In flight entertainment and call button was broken ... crew never passes to ask if you’d like water."
Plusy: "great seat, good food and drink, pleasant staff, efficient boarding and exit."
Minusy: "no complaints"
Plusy: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"
Plusy: "Flight was only 50% full. Room to spread out."
Minusy: "Leg room cramp. Flight arrived late as a result missed connection home."

Profesjonalne i uprzejme podjescie załogi :)

Nie można się było więcej spodziewać po bardzo budżetowej linii. Stary samolot, dziękuję że doleciał.

Bardzo profesjonalne zachowanie załogi :)

Obsługa była na najwyższym poziomie

Wszystko ok

Ok było polecam..

Nie zbyt dobra podróż tym razem coś kąpało kropelki wody i taki mały grad na mnie z góry dachu powiedzeli mi że od klimatyzacji dostalam chusteczki do wycierania pierwsz raz coś takiego miałam. Ale pozatym ok.

Jak zaznaczyłam we wcześniejszej opinii , przez wasz błąd nie mogłam wejść na pokład samolotu

czysty i nowoczesny samolot

Planowo.

Nowiutki samolot, płynny lot, super system rozrywki na pokładzie (filmy itp na telefonie / tablecie pasażera), b.przyjemna przekąska, napoje i ciastka. Dawno nie latałem LOTem, było miłe zaskoczenie.

Uprzejma obsługa.

Załoga ściga o maski choć mam orzeczenie z sądu, że nie muszę nosić. To jest dopiero chore!

Plusy: "Punktualność"
Minusy: "Jest ok polecam"
Plusy: "I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)"
Minusy: "Food could have been better."
Minusy: "Plane was delayed"
Plusy: "Delayed without explanation"
Plusy: "Cabin crew was very nice"
Minusy: "Snacks could be better and you could reduce plastic waste. I don't want to drink water from plastic cups, I don't need a napkin to my water, I don't need to receive a sweet bun packed in plastic wrap"
Plusy: "sympatyczna załoga"
Minusy: "miło by było, gdyby walizka "priority" faktycznie wyjeżdżała jako jedna z pierwszych... nie mówiąc o tym, że odebrałam walizkę lekko obtłuczoną"
Plusy: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Minusy: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Plusy: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Minusy: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Minusy: "Zdecydowanie za mała ilość jedzenia,jak na lot który trwał prawie 12 godzin...Brakowało przekąsek...Na śniadanie makaron,z sosem beszamelowym?Zbyt "obiadowo",Jak na posiłek na start...Pieczywo,wędlina,jogurcik,może jajecznica...bylyby lepszym rozwiazaniem.Ale,i tak nie ma co narzekać..."
Plusy: "We landed in Minsk and then got back to WAW with not reason given after 7h witong and flight time"
Minusy: "2,5 H opóźnienia dla lotu który trawa 1:20 to naprawdę bardzo dużo"
Minusy: "Punktualność"
Plusy: "Nic"
Minusy: "Samolot z Warszawy był opóźniony i mimo zapewnień załogi,samolot w Warszawie nie poczekał na pasażerów i odleciał.wstyd i żenada"
Plusy: "Mila i szybka odprawa"
Minusy: "Samolot był opóźniony o ponad godzinę,jednak panie w Katowicach zapewniały,ze kolejny samolot z Warszawy poczeka- miałam jeden bilet łączony. Samolot nie poczekał,a panie w Warszawie były bardzo zdziwione o co pasażerom chodzi.podeszlismy 2 minuty po zamknięciu bramek.samolot odleciał.zenada"
Plusy: "The aircraft."
Minusy: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"
Plusy: "było opóźnienie i nie podobało mi się to"
Minusy: "punktualność"
Plusy: "Complimentary upgrade to business class - wonderful!"
Minusy: "Delightful service and food."
Minusy: "Posiłek"
Plusy: "Opóźnienie bez ważnej przyczyny ponad 1h"
Plusy: "The crew was friendly but it was obvious they were poorly trained."
Minusy: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
Minusy: "Po ostatnich doświadczeniach z LOT Polish Airlines chyba nie będę korzystał z tych linii. Jakość obsługi bardzo przeciętna, a cent jak azjatyckich i bliskowschodnich linii lotniczych."
Plusy: "Samolot i technika lotu była bardzo dobra. Praktycznie bez turbulencji"
Minusy: "Personel pokładowy jakby pracował za karę. Nieuprzejmy. Nie reaguje na prośby pasażerów o doniesienie bułki, soku czy dodatkowej karty imigracyjnej. W nocy większość załogi spała, a jedyny steward czuwający w kuchni grał na komórce i powiedział, ze można sobie samemu nalać wody lub soku."
Minusy: "Lot jak zwykle opóźniony"
Plusy: "Czysto"
Plusy: "Nic"
Minusy: "Opóźnienie"
Plusy: "Nic"
Minusy: "Opóźnienie"
Minusy: "Tragiczna jakość samolotu, tragiczny serwis z Rumunii"
Plusy: "Dużo miejsca na nogi"
Minusy: "Bagaż zagubiony"
Minusy: "Mało miejsca"
Minusy: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Minusy: "- Boarding: was rainy and is quite complicated when you need to take the bus; All the other difficulties were more related to the weather. However, for a ~260 EUR flight, the lack of comfort and basic food were unexpected."
Minusy: "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."
Plusy: "nothing"
Minusy: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Minusy: "W trakcie prawie czterogodzinnego lotu, operator - LOT - nie zapewnił darmowego posiłku (poza kawą/herbatą i wodą oraz małym wafelkiem), choć cena biletu nie była niska. W dużym samolocie i przy przednich trzech czy czterech rzędach klasy quasi business, toaleta z przodu samolotu była przeznaczona tylko dla pasażerów podróżujących tą klasą. Nie wiem, dokąd zmierza PLL LOT, ale nie jest to dobry kierunek. Odprawa opóźniona, lot również."
Plusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT"
Minusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT. Obsluga moze zaoferowac tylko wode.."
Minusy: "Crew was having dificulty communicating in English."
Minusy: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."

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Lotniska docelowe:

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