Plusy: "Nothing. There was no flight. The flight was cancelled and you did not notify us. We found it out ourselves by accident. We tried to contact you guys but we could not call or anything other. You guys suck"
Minusy: "Notify your customers when the flight is cancelled. Thats the least you can do. Very unprofessional"
Minusy: "Better choice of movies and classical music"
Plusy: "The crew was very professional and courteous."
Minusy: "children entertainment"
Plusy: "Crew was great, food was great, timing was great! (Got to LAX about 45min prior to scheduled arrival), however seats are very narrow!! Good enough for a short (2-5 hour) flight but definitely not for a transatlantic one!"
Minusy: "Everything great but the seats..don’t expect too much of a leg room in the 777 Boeing...unless you get the exit row in economy or you book a business class!"
Plusy: "The seats were good for a short flight, which this was. No complaints."
Plusy: "The crew was excellent, the food was very good as well as the entertainment"
Plusy: "Awesome business class seat, or rather throne"
Minusy: "Limited selection of movies"
Plusy: "Really good flight. Clean,on time, efficient. Early arrival even"
Plusy: "I slept with the jazz music...didn't hear a baby that was crying the whole flight..."
Minusy: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."
Plusy: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Minusy: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."
Plusy: "Helpful staff and pleasant easy flight."
Minusy: "I don’t appreciate the bar being set so high, because now other flights will seem sub-par"
Plusy: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Minusy: "TV was a bit small"
Plusy: "Took care of every need with a smile and class"
Minusy: "Seats uncomfortable"
Plusy: "The length of the flight"
Minusy: "3 of our 5 suitcases were out of luck to make it.. they damaged our 2 new luggages and the third one.. we only realized at home... now I have to deal with that too so I will be with Swiss on my mind for a while.. never again!!!"
Plusy: "Absolutely amazing transatlantic flight with Swiss as always"
Minusy: "I was sitting on seat # 25 A : The distance between the seats in rows # 24 and # 25 was about 6 Inches less than between the other seat rows in front of us and across the isle thus making it VERY uncomfortable when the seat in front was in the sleeping condition. Peter M. Endriss"
Plusy: "Short flight and they handed out chocolate"
Minusy: "They announced that carry-on suitcases must be checked to accommodate a much smaller plane This only applied to those stupid enough (us) to comply"
Plusy: "Not sure why airline companies buy planes where the seat in front recline to the lap of the costumer behind where it makes a 9 hr flight miserable"
Plusy: "Smooth flight"
Minusy: "I ordered a kosher meal and did not get it. The seats are very uncofmfortable. When the one in front puts their seat back it goes almost in to the face of the one behind."
Plusy: "It was a great flight. Even the food wad good, especially the snacks!"
Plusy: "Everything. They are in their own class."
Plusy: "Seats were comfortable, air crew was friendly, helpful and patient. The food was actually really quite good. Entertainment kept my little ones occupied and seated."
Minusy: "There were quite a lot of in-flight announcements by the flight crew - which disrupted the in-flight entertainment and irritated the little ones. The garbage dispenser in the bathroom seemed a bit small for the task."
Plusy: "It was a good short flight, with good service"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Minusy: "The flight was an hour late, causing us to miss our connecting flight."
Plusy: "On time"
Minusy: "Engine shut down juast as the safety briefing started but all was good when it started again. A light meal would have been better than yoghurt & biscuits. Staff were very helpful."
Plusy: "Quick flight, good service"
Minusy: "Old airplane crappy entertainment system"
Plusy: "Comfortable and safe flight"
Minusy: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"
Plusy: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Minusy: "unable to choose seat without paying extra."
Plusy: "Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly. Appreciated the chocolate at the end!"
Plusy: "On time, even arrival 20 min earlier, very courteous and professional cabin crew comparing to the rudeness of Lufthansa one. Soft landing."
Minusy: "At LHR terminal 2, same gate A, B, for 2 different flights which lead to confuse many passengers. Better signing and Public Announcement is needed. Queuing 1:30h for tax refund is totally unacceptable and leads to give up to claim your rights."
Plusy: "Crew handled it well"
Plusy: "All on-board crew members were pleasant and helpful. The variety of movies and tv shows was sufficient to keep me occupied for the 9+ hour flight."
Minusy: "For a 5' 4" person like myself, arm and leg room were barely minimal, Economy seats were crammed together and were not ergonomically designed for comfort or support. I was fortunate to be able to move from my center seat to an aisle seat once the flight was in progress. As soon as I did, the air around me was cooler and made for more comfortable breathing. In the center seat, the air was still and close—very uncomfortable. Poor communication regarding passport control protocol at the departure gate: A temporary station was set up, labeled Passport Control, but no SWISS agent announced what was happening. I had just gone through a passport control line on a lower level so I didn't think I had to go through a similar process at the gate. Most people around me also didn't know whether they had to go through the process at the gate. Once agents had been questioned on the subject several times, they should have made a general announcement to inform everyone at the gate. They did not. The food on the plane was the usual poor quality fare for economy class—either highly processed or overcooked and much too salty. Ugh."
Plusy: "Nice flight attendants. Clean planes."
Minusy: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"
Plusy: "Friendly staff"
Minusy: "This aircraft should be retired long time ago"
Plusy: "The food, the crew, and the smooth landing"
Minusy: "The seats. Kind of uncomfortable"
Plusy: "Great flight crew, on time performance"
Minusy: "Seats could be more comfortable"
Plusy: "The flight experience was efficient and secure; that's good. Staff generally professional."
Minusy: "The seats were too small, and the food wasn't good enough, especially the 'salad' which consisted of some moderately old browned lettuce with no tomatoes. Happened on my flight back as well. The one time when I thought the staff faltered was when I hit the paige attendant button, and noone came for 25 mins. I ended up walking to the back of the plane and asking for water myself. I also thought some of the materials used in the plane were cheap, like the foldout tables on the back of the seat, the pillow covers, and the headphones (one of which broke midway). The headphones don't cover the noise of the jet in flight very well."
Plusy: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Minusy: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Minusy: "Didn't have good selection of drink. Very tight seats never came by to pick up or ask if needed anything. Only saw them went serving dinner. I will never fly swiss air again."
Plusy: "The snacks were very nice on board. Also, the crew was very patient and helpful!"
Plusy: "Courteous friendly staff everything went super smoothly!!!"
Plusy: "Nice service easy flight"
Minusy: "Hot, ridiculously warm on the plane"
Plusy: "uncomfortable seats"
Minusy: "To arrive on time."
Plusy: "Crew was polite and helpful"
Minusy: "Long boarding time. Pasengers with huge bags as hand luggage. This should be controled."
Plusy: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Minusy: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Plusy: "Entertainment players"
Minusy: "Organization when boarding (a line vs. a mob of people from all different boarding groups) not organized at all. Ended up leaving about 45 minutes late."
Plusy: "Nothing. I will never put her tickets from From here again."
Minusy: "They couldn't find my name and I have to run around in the airport. I almost missed the flight, even though I was over 2 hours earlier."
Minusy: "They lost our bags, twice! We had 4 pieces of luggage that were checked together. They flew out of the same airport we did. They lost 3 out of the 4 bags, but assured me all 3 were on the very next flight. The next flight came in but only 2 more had been put on that flight. Still waiting on 4th..."
Plusy: "Curious crew."
Plusy: "For short flight the seats are ok with space for the legs"
Minusy: "The flight was 30 minutes delayed"
Plusy: "Fligth attemdance atention"
Minusy: "Delay in the departure (40 min)"
Plusy: "On time take off"
Plusy: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Minusy: "Caótica boarding Uncomfortable seats did not recline"
Plusy: "Good attention and food"
Minusy: "May bags didn't make the transfer and were sent on to me the following day."
Plusy: "The check in crew were great. They checked my overweight carry on with no problem for free Free alcohol"
Minusy: "The food was not edible"
Minusy: "My Swiss flight from Stuttgar via Zurich to JFK was cancelled before 24 hours without explaining the reason. They should explain the reason at least. I had to take an another flight and arrived at JFK after 6 hours from the original flight. My trip was totally messed up, so I was not happy at all."
Plusy: "Was a fine solid flight by Austrian."
Plusy: "Everything was at the good level. Professional people to work with."
Minusy: "Not enough room for overhead bags. Had to put mine in the front of the plane while I sat at the back of the plane. What I really didn't like is that I called Kayak to include my Global Entry number on my boarding pass. They said it would be there and when I printed it, it wasn't. So coming back into the states and thru customs took waaay longer than it should have with those chaotic and ridiculously long lines. I didn't bring my Global Pass card with me and will from now on!"
Plusy: "Boarding/deplaning quick Left on time"
Minusy: "Food -too much starch Only chicken No breakfast Bathrooms were dirty"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Minusy: "Not having an opportunity to serve water because it was time to prepare for landing"
Plusy: "Very orderly fashion onto boarding"
Minusy: "My suitcase got destroyed"
Minusy: "Our flight was cancelled at the time we were suppose to board. We had to find another flight via Istanbul and got to our destination 6 hours late. Won't use Kayak again."
Plusy: "The food was good"
Minusy: "Everything was fine"
Plusy: "Flight was on time ,"
Plusy: "Left on time, exit row seats and a simple, yet adequate meal. The beverage cart came by a few times."
Minusy: "No tv, maps or entertainment at all."
Plusy: "Ok flight' late leaving from Vienna because pulling luggage when passengers missing,."
Minusy: "Poor service, will not fly again with this airline"
Plusy: "Would fly with them anytime."
Plusy: "They lost my baggage and nobody cares.They charging good money for extra bags but they have only sorry for they mistake. If you plan your important trip to Europe please don't use this company,so you can avoid unpleasant experience."
Minusy: "It was almost 2 hours delayed"
Plusy: "Check in and gate agents in TLV were top shelf pros, fast, friendly and to the point with a smile. Crew on board followed through as well."
Minusy: "Food was crappy and there was no entertainment on board at all. Also, crowded seating."
Plusy: "Made everything easy, stayed on time, clean."
Plusy: "The crew were friendly and fine. No problem with boarding etc"
Minusy: "The seat comfort and closeness of the passengers is terrible. And makes for a stressful and painful flight."
Plusy: "Good service overall"
Minusy: "if you sit in the rear part of the aircraft no menu no food options for you they give you what have left."
Plusy: "The flight was quick with a light meal once we were at cruising altitude. Friendly staff."
Minusy: "I have no negative comments about this flight. Everything went well."
Minusy: "I could not pay for check-in baggages when I bough 4 tickets for 4 passengers. So I called the airline customer service, and they told me that the first check-in baggage is free. However, when we boarded the airplane on 9/5/2016, we were charged 30 Euros for each bag, a total of 120 Euros for 4 checked in bags of 4 passengers. This is unfair, and I would like it to be corrected if possible. Thanks."
Plusy: "We paid extra for extra leg room. Exit row. Well worth Cabin crew very good and friendly"
Minusy: "Connecting flight on United. Horrible experience Chicago to Vegas.seats are small, feeling of claustiphobia, nothing free on entertainment. Only interested in adding to price of ticket. Very warm A/c didn't work well. Totally bad experience on United. Never want to fly on them again"
Minusy: "Flight cancelled morning of the flight and our direct flight on Austrian Air turned into a flight on Lufthansa with a layover in Munich. Not pleased with their handling of the situation and their very blasé customer service"
Plusy: "The flight was good, the food was good, the crew was excellent"
Minusy: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"
Plusy: "Food and entertainment"
Minusy: "First fight was canceled to Vienna diverted to Turkish air to flight into Turkey. In the US was diverted to Milwaukee for 2 hours after already being on a 12 hour flight. Then missing our landing time in Chicago by 5 hours."
Plusy: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Minusy: "Food too salty; would've liked to see English subtitles for German language movies"
Plusy: "Crew was somewhat attentive. Requested Kosher food that was adequate"
Plusy: "Nie była nawet wody z Warszawy do Brukseli"
Plusy: "The flight crew were amazing and had lovely gifts for our daughter"
Minusy: "the flight was late and no food or drinks were available without paying rather high prices"
Minusy: "Don’t loose the luggage"
Plusy: "The crew was great and the food was pretty good (in addition to lunch/dinner, they offered multiple snacks and drink service throughout)."
Minusy: "The boarding could definitely be better - customs and an additional security check before the gate was a bit much and caused the flight to depart over 15 minutes late."
Minusy: "Delays is Boarding No food and beverages"
Plusy: "vegetarian dish was OK."
Minusy: "entertainment was very poor. very limited selection of movies and tv shows."
Minusy: "We took off late"
Plusy: "Seats were old, but very spacious and comfortable."
Minusy: "The boarding process seemed disorganized, and the plane took off late due to waiting for late passengers."
Plusy: "The chairs were comfortable the staff was very attentive and nice"
Minusy: "I cant really say anything bad except for the fact that my luggage was broken but i did go to the counter and the person was very nice and handled the issue very proffesionally"
Plusy: "fast lane boarding"
Minusy: "no snacks"
Minusy: "Missed my connecting flight from Toronto to Houston. No reason given for late arrival. Yes, they gave me another flight...six hours later! Will be asking for compensation. At least for spending money on airport food. After arriving in Houston, i had already planned on renting a vehicle to my final destination. Because of first delay, i had to drive in the middle of the night and finally arrive at finat destination at 4 am on Oct 5. Im going to bed now."
Plusy: "Crew were super helpful and friendly. Food was above average for airline food. It was all on schedule. On my return trip - knowing already the confusion with the exit row seat which I explained here, they switched me to the correct exit row without a problem or charge."
Minusy: "I tried to book exit row seats online. The seat map would not load, so I called the number suggested. Had a long a confusing conversation with a woman who did not seem to understand what an exit row seat was. I booked seats, but my card was never charged and I received no email confirmation. I tried the website again and this time saw the seat map. Completely misleading. The real exit row is the row IN FRONT of the marked exits on the map. I chose the row which looked like an exit row, and on boarding found that I was in the row behind the exit row. The flight attendant took a photo of my seat map print out, because it was so confusing!!! No wonder the woman I spoke to sounded like she didn't know what she was talking about - she was following the seat map too!"
Minusy: "extra taxi in DC"
Minusy: "1) They left our luggage at Brussels, the lost and found desk in Venice that handles Brussels airlines was unmanned. Took 40 minutes to talk to a person. 2) Although promised to bring the luggage on the next day, only brought 2 days after! We had to buy some cloth and still waiting for response from them. 3) We almost missed the connection flight (we had almost hour and a half) because the line for connection flight security was enormous and only 1 person worked in the security. Not only that we were rushed by the crew to RUN (!!!) for the bus, that was ridiculous ! We could fall and hurt ourselves."
Minusy: "The boarding system blocked all twenty U.S. passport holders from boarding the plane. I argued with the gate agent who was defiantly stupid. Never again for this airline for any of us."
Plusy: "We didn’t have assigned seats, we tried to pick the night before. Anyway they sat us very near each other. It was a nice flight."
Plusy: "Excellent service. Friendly staff."
Minusy: "Worst entertainment system"
Minusy: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."
Plusy: "Overall good flight, get what you pay for."
Minusy: "Had to hop to a couple different counters because no one knew who air Brussels subsidiary was at the cincinatti airport. I didn’t think to check ahead so also on me for poor planning."
Minusy: "Brussels - Prague 3 hours delayed, 2 of which were we were stuck inside the plane waiting for take-off. They didnt even give use a warning or anything about it."
Plusy: "Everything was smooth"
Minusy: "I was misinformed about the meal service in advance. But besides that I was satisfied with the flight."
Plusy: "They have the funniest and engaging safety video I have ever seen"
Plusy: "The flight attendants on the trip from Brussels to NY were more friendlier than the flight attendants on the NY to Brussels leg of the trip."
Minusy: "The sandwich that was served on the Brussels to NY leg of the trip was not great at all. The seats were hard on my behind."
Minusy: "1,5 hour delay flight from Brussels to Venice and no service with hot tea or coffee for appologize :("
Plusy: "On time"
Minusy: "Small aircraft. Not enough space. I was asked to check in my hand luggage. Austrian airlines should change the aircraft they use for this route"
Plusy: "Crew members were very friendly, plane was clean, seats were comfortable, and flight was much quicker than what I thought it was going to be. Boarding was a tiny bit unorganized, but overall flight was great."
Minusy: "Boarding was a bit disorganized. I had brought my carry-on but the lady at the counter said I had to check it with baggage (which ended up getting delayed once we landed for an additional 15 minutes)"
Plusy: "The only thing I liked was that I landed safely in Brussels."
Minusy: "It was a 5 hour flight with seats that didn’t recline, head rests that didn’t move, no in-flight entertainment, no pillows or blankets, and unfriendly and somewhat rude, jaded flight attendants. The most uncomfortable international flight I’ve been on"
Minusy: "crew indifferent; entertainment limited; food not so good"
Plusy: "Checking in at Gothenburg was easy and staff was great. They went above and beyond to ensure that I could bring my hand luggage with me."
Minusy: "Flight crew could stand to learn some service tips from the ground and phone crews. No entertainment on a 2-hour+ flight with 2 kids..."
Minusy: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."
Minusy: "Niie odleciał mój bagaż. Po 2 dniach kiedy go przywieziono do hotelu był zdewastowany i nie nadawał się do użytku."
Plusy: "Whatever positive experience we had was overwhelmed by careless handling of our luggage."
Minusy: "Luggage nor sent from Brussels to Florence. On day 2 they had no clue where our 2 pieces were. Both pieces were bar-coded and there was. File complaint number did not help. we travel regularly and it has been many years sine we had luggage problems."
Minusy: "Crammed seats, not very clean, took pictures, very dirty."
Minusy: "charging for water on flight"
Minusy: "Lost my bags or did not make it on time for connection."
Minusy: "check in timing"
Plusy: "Nice equip and staff, comfortable and on-time"
Minusy: "Veg meal requested but not processed."
Plusy: "The crew was nice"
Minusy: "I paid for a ticket that includes a hot meal, but a day before the flight they changed their policy so I didn't get any meal. They even asked for money for a cup of water, and this is my red line. The seats recline and comfort is poor."
Minusy: "The flight was delayed 2.5 hours and made us miss the connection to Houston. Nobody met us at London to instruct what to do about it. We spent an hour running from one place to another till we found the correct line, in which we spent 3 hours waiting for directions to hotel."
Plusy: "The extra leg room was very much worth it! Did the trip both ways. On the way to Europe we went standard economy and economy plus on the way home -- economy plus was much more comfortable over the long duration of the flight"
Minusy: "The food remains mediocre at best in the economy cabin."
Plusy: "SN (Brussels Airlines) took on them to organize a flight via Lufthansa. this as soon as they had the info about the strike,."
Minusy: "remained cancelled! Olympic did not bother to help or communicate. it was a flight operated by Olympic !"
Minusy: "We found the crew to be abrupt in manner on both flights."
Plusy: "Same as above"
Minusy: "Same as above"
Plusy: "Great food and nice crew. They had good tv shows."
Minusy: "I don't have anything to complain about."
Plusy: "On time and quick."
Plusy: "the same"
Minusy: "the same"
Plusy: "Overall plesant."
Minusy: "No snack not even a peanut. Transfer was stressful walk bus more walking customs control and very tight schedule."
Plusy: "From the beginning of the flight, the bathrooms were a mess"
Minusy: "Superstrict baggage policy!!! Cramped seating. No free food or water!"
Plusy: "The ticket was affordable"
Minusy: "The baggage rules are dubious at best."
Plusy: "This was a cut-price flight. Considering what we paid, the flight was amazing value for money. The plane was new. There was plenty of overhead space. The seat pitch was adequate. We took our own food. We slept for most of the flight. We arrived on time. If Norwegian can continue to keep the price low, I'll happily choose to fly with them again."
Minusy: "A free soft drink and nibbles would have been nice, though hardly necessary."
Minusy: "Water should be free on the flight"
Plusy: "The crew was great."
Minusy: "The food was over priced for quality."
Plusy: "Airline was changed to wamos. No drinks provided. Crew did not offer water."
Plusy: "The crew was nice. Plane was on time"
Minusy: "More up to date movies more Comfortable seat cushions"
Plusy: "Electronics available to charge phone and see location"
Minusy: "Flight attendant physically tried to adjust my seat while I was sleeping and did not first ask me to do it myself. She should have asked me to wake up before taking upon herself to physically adjust the seat."
Plusy: "The boarding process was easy"
Minusy: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"
Plusy: "The airport in Krakow was very clean with many shops."
Minusy: "Tight space with big guys next to me but short enough of a flight to really mind this."
Minusy: "Boarding was an absolute mess, nobody knew where to go, lines in all directions, hours long. Then there were delays from loading luggage. Then they ran out of food on the plane."
Plusy: "Not much"
Minusy: "Check in, boarding, delays, all were a disaster. Seat was broken, crew did a poor job with cabin service."
Minusy: "If they at least offered complimentary drinks and snacks."
Plusy: "Plane was great ."
Minusy: "Long chaotic lines at check in. Deplaning in Paris took way too long as we had to board buses (no jet bridge ) Long lines at immigration in a forgotten part of CDG airport reserved for the budget airlines. Won’t be flying with them again"
Minusy: "Directions for check-in and bag allowances clear ahead of boarding, clear communication upon boarding & exit. I was repeatedly provided incorrect & conflicting information."
Plusy: "Smooth ride"
Minusy: "Customer Service"
Minusy: "Extremely long time for bags to arrive"
Minusy: "we had no interaction with the crew since we didn’t order any food during the flight"
Plusy: "Crew is efficient and friendly"
Minusy: "Business class seat isn’t a full recline (180 degrees). It is wider, with a footrest and reclines but doesn’t become a bed"
Plusy: "The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored"
Minusy: "The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault"
Minusy: "Meals were not great but the worse problem is that whatever it was I couldn't eat it because your toy knives break, you cannot even cut a piece of chicken"
Plusy: "New plane..."
Minusy: "The check-in line was horrendous, then, once you're on the plane, water is rationed, no blanket or pillow. Just horrible. You get what you pay for...never again!"
Plusy: "Had my own row"
Minusy: "Boarding process in English and a little more organized"
Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."
Minusy: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."
Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."
Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."
Plusy: "The crew"
Minusy: "The comfort"
Plusy: "Super fast boarding, quicker flight than expected"
Minusy: "I was denied the vegan meal that I purchased for this flight. Two of the crew members treated me like they believed that I was lying and trying to scam a free meal. His list was inaccurate, but we were in the air and I had no wifi to download my receipt and prove it to him. Two of the crew members tried yolo derby me a glass of water (eventually I got at least that). Then they said they would provide a vegan meal, however what they gave me was vegetarian instead and I am allergic to dairy and grapes/wine so I could not eat it. I was very disappointed to see that Norwegian crew members are not well trained on this distinction. Further, all other beverages and meals were denied to me. I sat through a transatlantic flight with only the food and drink that I happened to bring on board myself. At no point did the crew members apologize or acknowledge that it was their mistake. This will be the first and last trip on Norwegian airlines for myself and my friends/ colleagues."
Plusy: "Pre loading of handicapped was insensitive and inefficient. People with disabilities were told to board and then made to stand in the jetway for over ten minutes. All the while the staff laughed, joked and stood around doing nothing to solve the situation."
Minusy: "Gate staff-terrible attitude and service! They would never be hired elsewhere."
Plusy: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Plusy: "Entertainment was great, as was having a usb port to charge devices."
Minusy: "Didn't like that i had to pay for a blanket on an international flight."
Plusy: "Punktualność miła obsługa. Polecam."
Plusy: "Priority service"
Minusy: "Being charge for everything"
Minusy: "When we tried to register for our flight, I was greeted with the fact that the name on the flight reservation was different than the name on the passport. The name on the flight reservation was Jim; the name on my passport is Francis James Donnellan. They charged me $60 to correct what they perceived as an inconsistency between the two documents. I found this frankly quite bizarre. I have literally flown around the world; I've taken many flights to Europe, the Far East, across the country, etc. and have never run into this as a problem. Over 50 years of travel, to be charged $60 by Norwegian for a perceived name inconsistency struck me as odd to say the least. Primera handled this "problem" without a charge and with a much better and more positive attitude toward it. Norwegian did not give an explanation as to why this was such an issue; the key point made was that James was not the same as Jim. Again, nothing in my experience suggested that there should be a problem here. My father's middle name was James, and he was always called Jim. Same with me. If they are in fact two different names as was suggested by Norwegian, no one over of my 75 years of life ever called attention to it. I wonder what would've happened if I had been referred to throughout my life as Frank, with the name on my birth certificate being Francis."
Minusy: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
Minusy: "My flight was changed to a flight I could not make. I had to cancel flight to Oslo and Spent extra $500 to purchase another flight. Very unhappy."
Plusy: "The flight was scheduled for 10:30pm and left at 1:30am, causing many passengers, including myself, to miss our connections- there was no assistance and no explanation. The seat spacing is very tight and seats are uncomfortable. One of my worst flight experiences."
Plusy: "Comfort was adequate. Flight staff were helpful and friendly."
Minusy: "Flight delayed without notice and seats given away. Family all seated separately and gate staff were markedly unconcerned even though we booked our flight and chose seats months in advance. This is our second time flying Norwegian and a second disappointing flight. The first time the entire flight was cancelled and the airline failed to get us to our destination (we had to book a separate flight ourselves and seek reimbursement—still waiting for it). The savings just isn’t worth the poor customer service. Returning to Delta and American. It was a mistake to switch to Norwegian. Lesson learned."
Minusy: "The crew was inattentive. No one checked seat belts or chair positions at takeoff or landing. To the crew, the passengers were non existent . I had cold air blowing on me throughout the trip and asked that the direction of the air be changed. After my request, I never saw the crew member again and I spent a five hour flight with my hair blowing in the wind. The crew enjoyed their own company partying in the “kitchen “ without caring that passengers could hear their conversations at 2:00 in the morning. Again, inattentive and unkind!"
Plusy: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Minusy: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."
Plusy: "I liked the premiere lounge a lot. The premiere class seats were comfortable, the entertainment selection was good, and the food was decent. We arrived safely and on time."
Minusy: "One of the flight attendants was rude. When offered an extra bread, the attendant rolled his eyes at me when I asked for butter . The same attendant had a very unpleasant tone with me when I was waiting to use the lavatory. Instead of kindly asking me to return to my seat, he felt the need to express that I was in the way of doing their job and ordered me to go back to my seat. Premiere class doesn't get premiere treatment I guess."
Minusy: "I didn’t like that they don’t even offer you water it you didn’t pay the $45 for the meal plan."
Plusy: "After reading other reviews of Norwegian Air, we expected indifferent flight crew, strict carry-on restrictions and low cabin temps. So we came “prepared” for our overnight long haul flight, but it turned out the cabin was fairly warm and the young flight crew from Norway, US, France and Spain were even warmer. They were all merry, super responsive, and went out of their way to offer assistance. Although we hadn’t pre-ordered food, they gave a sandwich to my ten-year-old, and then when they had a few left over, they gave them to us (the parents) and others. They are either a new crop or they’ve gotten re-training since previous poor reviews. Also turned out layered clothing was enough and we wasted carry-on space bringing small blankets, not that they cared very much that we brought a regulation size carry-on plus a slightly-too-large personal item each (never measured), PLUS a paper grocery bag half-filled with snacks. So we went over our limit but there were no issues, and the overhead bins in the Dreamliner were NOT full. Maybe on other planes, or if you’re among the last to board, it might be different. Also, on-board blankets were only $5 to purchase (not “expensive” as we’d previously read.). Seats were certainly tight, but all coach seating is these days, and overall... a great flight experience. ALSO... they have a handicap accessible bathroom on board, and provide crew to push the aisle chair as needed. Awesome."
Minusy: "I missed checkin by 2 minutes, because there was line of people checking in for later flights."
Plusy: "The aircraft and the entertainment and the planes left on time and it was affordable for the most part!"
Minusy: "That you have to pay for luggage and there was not food or beverage included"
Plusy: "Flight times avoid local traffic for departure and arrival."
Minusy: "You get nickel and dimed for everything. Have to pay separately for a meal 72 hours before flight or miss out. Have to pay for a blanket. Cramped seats. Staff about what you'd expect given the rest. Will avoid this airline in the future despite its travel times. Worst of all was the outsourced phone customer service. The app would not work several times for basic things like adding luggage. I was treated as if I was the problem. It was surreal. Seriously, never again."
Plusy: "I liked the movie selection, that the seats reclined and the staff and food."
Minusy: "There where four flights all due to take off at 1030 with this company which caused major back up and delay in check in and tsa. They did not delay the boarding times and I had to run to get my plane even though I was at the airport 3 hours before hand. I barely made it running full force in my sock feet. I was very disappointed being a first time customer with this company."
Plusy: "Bardzo miła załoga"
Minusy: "Brak wcześniejszej informacji o obowiązku oddania bagażu podręcznego do luku bagażowego. Podróżowałam z dzieckiem i na płycie lotniska wyciągałam z bagażu podręcznego potrzebne rzeczy dla dziecka. Krępująca i stresująca sytuacja"
Minusy: "Easy Jet is not available to check in on a Kiosk in Venice and you have to go to another floor to find it. Once there the staff were less then helpful and all passengers seemed confused from a total lack of communication. Will not take Easy Jet again if other options are available."
Plusy: "Komunikaty i informacje w języku polskim pomimo że lot był z Berlina Karta pokładowa możliwa do wydrukowania kilka tygodni wcześniej"
Minusy: "Flight delay because of rain. It wasn’t a lot of rain, and we missed our slot for take off."
Plusy: "Nic. Może tylko miłą obsługę na pokładzie samolotu."
Minusy: "Okropne warunki odprawy. Awaria chyba urządzeń do transportu walizek. Chaos i brak wsparcia obsługi. Odlot samodlotu opóźnił się o godzinę."
Plusy: "Bardzo miła obsługa , wg rozkładu i na czas."
Minusy: "Obsługa na lotnisku Berlin Tegel bardzo niemiła"
Minusy: "We were waiting in the bus for a very long time"
Minusy: "Niewygodne fotele"
Plusy: "Mało miejsca na bagaże"
Minusy: "Więcej miejsca na nogi"
Minusy: "Nothing at all."
Plusy: "Samolot wyleciał bez opóźnienia i przyleciał przed czasem"
Plusy: "The fare was cheap."
Minusy: "The seats are painfully small for a long-haul flight and Norwegian charges for EVERYTHING on board. Seriously not even free water."
Plusy: "Clean, functional, fun"
Minusy: "Nothing really, it is very good value for money"
Plusy: "Dobra załoga punktualny lot dobra cena"
Minusy: "Zdecydowanie za drogi I w dodatku opozniony"
Plusy: "Mało miejsca bardzo niewygodnie brudny samolot"
Minusy: "Wymienić stara brudna tapicerkę foteli"
Plusy: "Th me crew members were friendly"
Minusy: "The gate agent was extremely rude. She had very bad attitude towards customers. They forced me to pay for my carry-on luggage because they claimed that it did not fit in carry-on size of the company. I purchased an international carry-on size matter fact. The gate agent was also threatening to remove us from boarding the process. I've traveling so many places with many carriers but easyJet by far is the worst in term of customer service particularly from Copenhagen airport. I was departing from Paris and the staffs were very helpful and friendly."
Plusy: "Wszystko jest OK, lot przebiega prawidłowe, bez opóźnień."
Minusy: "Terrible experience with easy jet, for the second time the broke my bag, the attendant just before boarding to the plane she charged me ( in a very rude way) 50€ just because she thought my cabin bag is bigger than standard!! Who will redeem me for my 300€ broken bag. I will try never to fly easy jet unless it is the only available option."
Plusy: "Za tę cenę adekwatna usługa."
Minusy: "Seats are very small. Luggage space limited."
Plusy: "All was great during take off and but landing was a bit of a hard bump. Non of the hot food was available as the oven was broken."
Plusy: "Well organized and friendly cabin crew with smooth flight. Didn't order food on flight so I couldn't say how it was. It was a basic flight so no entertainment either."
Plusy: "Great price Arrived early Luggage arrive quickly Very Efficient"
Minusy: "Pay for all extras - including coffee"
Plusy: "The fact that the flight was cheap and somewhat on time"
Minusy: "We had to walk for a very long distance to get to the gate for boarding and has to pay base on different kg"
Plusy: "Liked the easy check in"
Minusy: "Didn’t allow me to take bagpack and my carry on at the same time"
Plusy: "I don't recall liking much of anything."
Minusy: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Plusy: "For a trip lasting less than 2 hours, an agent told me a small personal bag was allowed. After waiting on a huge line to board my plane, turns out I had to shove my bag into my carry on luggage because I was misguided by the EasyJet agent entirely. Awful service in comparison to line lengths and rules, idiotic overlook by staff and generally subpar airline service."
Minusy: "Staff agent said a tiny carry on purse was allowed (mine was so small that it could’ve easily slipped into the pocket of the back of the seat in front of me). When I was ready to board I was rushed to stuff my bag in my carry on despite being told previously it was allowed. Also an incident where another passengers water bottle spilled onto my carry on (no doubtedly) because he was forced to stuff the tiniest of all things into his carry luggage) was handled very poorly by staff, with annoyance that we brought it to attention."
Minusy: "Opóźnienie 2,5 godz. ciągle przesuwane."
Plusy: "Liverpool airport is really easy to arrive at and get to your gate. easyJet have some relaxed Liverpool staff and with Liverpool airport and easyJet Liverpool staff you have a relaxed combination."
Minusy: "Check in was dreadful. Staff was not helpful. We were running late due to a connection and the employee told us to wait in line bc there was plenty of time. 15 minutes later and 15 minutes before boarding I went to front again where another woman said yes you need to check bags. Your site is not clear on baggage but that is pricey and should be stated more clearly. The range you state is nonsense. They charge the highest rate listed. There is no range. We boarded a bus to the plane which was also dreadful. We were in very last row. The only positive was that the flight was short!"
Minusy: "Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company."
Plusy: "We got to our destination, crew were polite and helpful"
Minusy: "Delayed flight by an hour, airplane smelled like body odour as we boarded. Leg room was insufficient (5ft 11, not a huge traveller). Cramped bus to get on aircraft, overpriced food and drink so did not buy any."
Plusy: "Crew are friendly and helpful."
Minusy: "All beverages and food are for purchase. Not much of services."
Plusy: "No person in middle seat"
Minusy: "Left 2 hours late. Gate was way too small for that large a flight. Flight was held at immigration on arrival for 2 hours. Apparently too many flights arrived at once and surprised immigration. Food was poor."
Minusy: "My wife and I were traveling to Paris for our Honeymoon. Due to traffic, an accident, and a flat tire, it took us 3 hours to get to the Airport, even though it was a 1 hour ride. We were not allowed to check our luggage on to the plane because we were 1 minute late. Our flight was scheduled for 18:00 and the cut off for the luggage check was at 17:20. The EasyJet employees were very rude telling us we were late, despite the fact that there were people checking their bags on to that flight as we spoke. We will never again use EasyJet. Completely ruined our Honeymoon."
Plusy: "Quick flight, great take off and smooth landing"
Minusy: "Smooth and easy check-in and on-boarding, comfortable seats, good on-board menu, professional staff"
Plusy: "Everything went very smoothly, and we were happy with the flight!"
Plusy: "Price was awesome, for that money I could not get a better deal"
Minusy: "Sits are not very comfortable."
Plusy: "I got an emergency exit sit"
Minusy: "The flight was delayed"
Plusy: "Brak informacji o locie i odprawie na lotnisku. Gdybym nie udał A się do informacji gdzie podano mi nr bramki do odlotu samolotu to nie odleciala do Berlina po czym w Berlinie czekaliśmy w samolocie po wylądowaniu że względu na kolejne problemy techniczne"
Plusy: "Samolot nie mógł wylądować że względu na opóźnienie i zbyt duża ilość samolotów na lotnisku."
Minusy: "Krazylismy 20 min nad lotniskiem robiąc kilka czekając na pozwolenie na ladowanie"
Plusy: "I liked being able to check in 2 weeks in advance. Cabins and toilets are clean."
Minusy: "Boarding is a bit random"
Plusy: "Wszystko sprawnie szybko i milo!"
Plusy: "AWESOME would do it again!"
Plusy: "The trip home was excellent, Everything from start of the journey to the finish was perfect."
Minusy: "The only complaint would be the journey to Krakow, that was a bit scary dew to the fog and low cloud, the pilot had to abort the first landing and circle for over an hour. But that was out with his control."
Plusy: "nic nie zakłóciło odpawy i mojego lotu"