The airplane came a little late from other destination and boarding took long time.
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Stop harassing customers about masks and there is not enough let room
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Plusy: "Crew was great."
Minusy: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."
Plusy: "Crew was great"
Minusy: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."
Plusy: "Ogólnie ok"
Minusy: "Boarding"
Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Minusy: "Boarding in Frankfurt Germany was horrendous! Waiting in the "extended " part of the terminal was not ventilated. When we finally took the bus to the plane, we waited on the bus more than 15 minutes in 90 degree weather, with the doors open! The crew outside were very rude and dismissive. The crew"
Minusy: "Improving customer service during delay but overall good"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Brand new very nice/comfortable planes. Great routes and flight departure/arrive times. Really great value."
Minusy: "They’re a budget airline so they nickel and dime you for food and beverage. They are not a member of “sky team” so if they have a flight delay or cancellation they will not book you on another airline."
Plusy: "Very helpful crew, good food."
Minusy: "Flight was one hour late."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Minusy: "Food could be improved."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Quick, efficient, relaxing."
Plusy: "Crew was very kind and attentive"
Plusy: "Smooth flight. Friendly crew."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "safely arrived; very pleasant crew"
Minusy: "Late departurne and arrived about 45-60 minutes late; having to board on the tarmac rather than directly from the terminal."
Plusy: "Crew were professional and friendly"
Minusy: "Small seats"
Minusy: "The flight was delayed. There was a terrible backlog in Security at Frankfurt Airport. This is not Lufthansa's fault but considering how important Frankfurt is, you would think the airlines would say something. The flight was late. There were no proper queues for boarding. Everone was mixed up, business, gold card, economy, and only one person doing the chekcing of boarding passes. It was not the best process."
Minusy: "Our flight was 9 hours late. We were given no notice of this until we arrived at the gate. it took an hour if holding before we could reach customer service. Customer service at our arrival gate was extremely slow. Baggage claim closed before my daughter’s luggage was released and it was lost until the next day. Our connecting flight was booked incorrectly do we had to spend the night in Frankfurt. Our 13 hour flight took 29 hours. The food was awful."
Plusy: "Timing"
Minusy: "Entertainment"
Plusy: "The seats are comfortable and the plane was clean and well-presented."
Minusy: "The flight left with a slight delay. As I boarded, I was issued a new seat in the middle, as opposed to the window seat I had selected. There was zero explanation for this change. When I approached the flight attendants about it, with a smile on my end, I was offered the equivalent of a shrug. As I gave up, I was also informed there was no more room in the overhead bins, so not only did I end up sitting in the middle (which I loathe), but also with my carry-on under my feet. I’ve always been a fan of Lufthansa, but I’m a little disappointed this time around."
Plusy: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Minusy: "No issues."
Minusy: "Opóźnienie lotu"
Plusy: "Professional, efficient, full, nice sandwich and coffee."
Plusy: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Minusy: "No negative comments."
Plusy: "Enough space for my legs, cabin crew okay"
Minusy: "No entertainment"
Plusy: "Obsługa i jedzenie"
Minusy: "Nic"
Plusy: "Crew greeted every passenger with a smile on entry and exit! So nice. Delicious, large cookie for a short flight."
Minusy: "Boarding was poor. Did not board back of aircraft first like Lufthansa does on other flights. Felt sardined almost because of a full flight"
Plusy: "Although clearly an older plane, it was clean. Gate personnel re-assigned me to a seat in a row with no-one in it."
Minusy: "The gate of departure moved twice before departure. The last change was to a completely different building. Apparently the equipment was changed and I did not learn that I would need a seat re-assignment until I scanned my boarding pass during boarding. (However, the gate agent was quick to accommodate)."
Plusy: "Everything was on time, the service was very nice as well. No problems at all."
Plusy: "Easy boarding"
Minusy: "Food"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "efficient service. timely departures/ arrivals"
Najszybszy lot na wakacje. Szkoda, że LOT zrezygnował z tych covidowych "charterów".
Jak zaznaczyłam we wcześniejszej opinii , przez wasz błąd nie mogłam wejść na pokład samolotu
czysty i nowoczesny samolot
Podczas lotu zabrakło napojów, stewardesy bywają opryskliwe.
Nowiutki samolot, płynny lot, super system rozrywki na pokładzie (filmy itp na telefonie / tablecie pasażera), b.przyjemna przekąska, napoje i ciastka. Dawno nie latałem LOTem, było miłe zaskoczenie.
Plusy: "Punktualność"
Minusy: "Jest ok polecam"
Plusy: "Bardzo miła obsługa i smaczna jagodzianka (dużo jagód)"
Plusy: "All was excellent"
Minusy: "The fly attendant can be nicer"
Minusy: "The airplane is to small inside, very limited space."
Minusy: "Headphone jack had something broken off in it, so no entertainment. Food was plain chicken with plain potato and plain carrot"
Plusy: "sympatyczna załoga"
Minusy: "miło by było, gdyby walizka "priority" faktycznie wyjeżdżała jako jedna z pierwszych... nie mówiąc o tym, że odebrałam walizkę lekko obtłuczoną"
Plusy: "Nothing! Filth, tight space. Terrible, smelly bathrooms."
Minusy: "Everything."
Plusy: "Obsluga Litewskiej zalogi obslugujacej lot w business i premium"
Plusy: "Friendly crew."
Minusy: "Not being delayed :)"
Minusy: "A faster boarding"
Plusy: "Crew was nice."
Minusy: "Seat not so comfortable."
Plusy: "Everything on time and as scheduled. Bag were delivered in good condition."
Plusy: "Not a good experience rescheduling . The airlines and agents seemed to have formed a nexus to strip customers of money ."
Minusy: "Fix this no cancellation and no refund nonsense . Plans change . And stop the charade of allowing changes but not really coz the change fee are so high and the process is super painful so that customer may drop the idea altogether"
Minusy: "Zamiast bezpośrednio lecieć do Tel Avivu, poleciał najpierw do Warszawy aby dobrać pasażerów. Lot wydłużył się o ok. 2 godziny."
Plusy: "We landed in Minsk and then got back to WAW with not reason given after 7h witong and flight time"
Plusy: "Crew was amazing"
Minusy: "Flight delayed and we lost connection"
Minusy: "Czystość w samolotach"
Plusy: "Everything was excellent"
Minusy: "The check-in opened a bit late from Israel and I did not plan on it at all but I look at what I had better things so I think there were a lot of good things here so I do not look at check-in"
Minusy: "I’m not in Chicago I’m still in Hungary"
Plusy: "było opóźnienie i nie podobało mi się to"
Minusy: "punktualność"
Plusy: "było ok"
Minusy: "nowszy samolot"
Minusy: "Samolot mały mało miejsca na nogi"
Minusy: "Lot obsługiwany był przez przewoźnika Blue Air. Opóźnienie duże."
Plusy: "wygodnie"
Minusy: "punktualnosc"
Minusy: "Wymienic beznadziejna obsluge przez nie uprzejmie stewardesy"
Plusy: "Opóźnienie bez ważnej przyczyny ponad 1h"
Plusy: "Przemiła obsługa dwoiła się i troiła żeby podróż upłynęła pasażerom w komfortowych warunkach. Pyszne jedzenie do wyboru na pokładzie. W czasie podróży bogaty wybór filmów, w tym kilka nowości."
Minusy: "We didn’t get an email reminder to check in online."
Plusy: "The crew was friendly and caring"
Minusy: "Better food"
Plusy: "Samolot i technika lotu była bardzo dobra. Praktycznie bez turbulencji"
Minusy: "Personel pokładowy jakby pracował za karę. Nieuprzejmy. Nie reaguje na prośby pasażerów o doniesienie bułki, soku czy dodatkowej karty imigracyjnej. W nocy większość załogi spała, a jedyny steward czuwający w kuchni grał na komórce i powiedział, ze można sobie samemu nalać wody lub soku."
Plusy: "due to the weather flight was delayed, crew handled it extremely well"
Minusy: "The crew was rude."
Minusy: "Lot jak zwykle opóźniony"
Plusy: "Bardzo miła załoga"
Minusy: "Brak wcześniejszej informacji o obowiązku oddania bagażu podręcznego do luku bagażowego. Podróżowałam z dzieckiem i na płycie lotniska wyciągałam z bagażu podręcznego potrzebne rzeczy dla dziecka. Krępująca i stresująca sytuacja"
Minusy: "Easy Jet is not available to check in on a Kiosk in Venice and you have to go to another floor to find it. Once there the staff were less then helpful and all passengers seemed confused from a total lack of communication. Will not take Easy Jet again if other options are available."
Plusy: "Komunikaty i informacje w języku polskim pomimo że lot był z Berlina Karta pokładowa możliwa do wydrukowania kilka tygodni wcześniej"
Minusy: "Nic"
Minusy: "Flight delay because of rain. It wasn’t a lot of rain, and we missed our slot for take off."
Plusy: "Nic. Może tylko miłą obsługę na pokładzie samolotu."
Minusy: "Okropne warunki odprawy. Awaria chyba urządzeń do transportu walizek. Chaos i brak wsparcia obsługi. Odlot samodlotu opóźnił się o godzinę."
Plusy: "Bardzo miła obsługa , wg rozkładu i na czas."
Minusy: "Obsługa na lotnisku Berlin Tegel bardzo niemiła"
Minusy: "We were waiting in the bus for a very long time"
Minusy: "Time of departure"
Minusy: "Niewygodne fotele"
Plusy: "Roomy seats"
Minusy: "Not delay for 2 hours!!!!!"
Plusy: "I like that we left on time!"
Plusy: "Mało miejsca na bagaże"
Minusy: "Więcej miejsca na nogi"
Minusy: "Airport - took way way too long for security. I had to rush which was v v difficult as I have a Prosthetic right leg!! Plus security took away my aftershave but yet allowed a lady to bring in a 500ml skin cream!?!?"
Minusy: "Nothing at all."
Plusy: "Samolot wyleciał bez opóźnienia i przyleciał przed czasem"
Plusy: "The fare was cheap."
Minusy: "The seats are painfully small for a long-haul flight and Norwegian charges for EVERYTHING on board. Seriously not even free water."
Plusy: "Arrived on time!!!"
Plusy: "Dobra załoga punktualny lot dobra cena"
Minusy: "Zdecydowanie za drogi I w dodatku opozniony"
Plusy: "Respectful pilot and cabin crew, flight was all in all very smooth and no inconvenience"
Plusy: "Mało miejsca bardzo niewygodnie brudny samolot"
Minusy: "Wymienić stara brudna tapicerkę foteli"
Plusy: "The crew are always friendly and welcoming, but today they were fantastic ! Thank-you to Maria & Clare for making the short flight even more enjoyable."
Minusy: "Nothing."
Plusy: "The crew are always friendly and welcoming, but today they were fantastic ! Thank-you to Maria & Clare for making the short flight even more enjoyable."
Minusy: "Nothing."
Plusy: "Th me crew members were friendly"
Minusy: "Timeliness"
Minusy: "The gate agent was extremely rude. She had very bad attitude towards customers. They forced me to pay for my carry-on luggage because they claimed that it did not fit in carry-on size of the company. I purchased an international carry-on size matter fact. The gate agent was also threatening to remove us from boarding the process. I've traveling so many places with many carriers but easyJet by far is the worst in term of customer service particularly from Copenhagen airport. I was departing from Paris and the staffs were very helpful and friendly."
Plusy: "Wszystko jest OK, lot przebiega prawidłowe, bez opóźnień."
Minusy: "brak"
Minusy: "Terrible experience with easy jet, for the second time the broke my bag, the attendant just before boarding to the plane she charged me ( in a very rude way) 50€ just because she thought my cabin bag is bigger than standard!! Who will redeem me for my 300€ broken bag. I will try never to fly easy jet unless it is the only available option."
Plusy: "Za tę cenę adekwatna usługa."
Minusy: "Seats are very small. Luggage space limited."
Minusy: "I tried to explain to the Kiwi associates 10 hours before departure that San Marco in Venice was flooded and that there was no way to get out of the hotel and to the airport. I tried to change my flight and was told that nothing could be done but that I would get a call in 2 -4 hours with a solution but did not. I missed the flight and fear that I will miss my connection. Stuck."
Plusy: "Well organized and friendly cabin crew with smooth flight. Didn't order food on flight so I couldn't say how it was. It was a basic flight so no entertainment either."
Plusy: "Great price Arrived early Luggage arrive quickly Very Efficient"
Minusy: "Pay for all extras - including coffee"
Minusy: "They charge you for a carry on and Budapest AirPort everything is very complicate so you can not pay for the suitcase when you check in you have to go to other office and then come back were you started. At the plane they don’t give you nothing no water, nothing. They are no kind."
Plusy: "I don't recall liking much of anything."
Minusy: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Plusy: "Nic"
Minusy: "Opóźnienie 2,5 godz. ciągle przesuwane."
Plusy: "NOTHING"
Minusy: "Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company."
Minusy: "Stewart jeune et immature, changement de gate 20 minutes avant le départ et avion un peu retardé. J'ai pris une petite valise à main qui devait rester avec moi dans l'avion avec plein de chose fragile à l'intérieur mais malgré toute la place disponible dans l'avion pour la mettre, un Stewart sans explication m'a demandé de la mettre en soute. En effet, je vais pas vous mentir que je n'ai pas bien réagi à sa demande désagréable car la taille et le poid de mon baggage à main concordait avec les règles mise en place par "easyJet". Je me lève un peu plus tard pour demander un simple verre d'eau au même steward qui m'a stoppé pour ma valise, mais celui ci avait décidé de me faire "chié" jusqu'à la fin en prenant tout son temps pour me remplir mon verre d'eau et au lieu de me le donner directement, il a préféré le garder quelque minutes dans sa main en me regardant d'un air moqueurs. Enfin j'ai voulu essayer "easyJet" pour la première fois mais vraiment plus jamais."
Plusy: "Crew are friendly and helpful."
Minusy: "All beverages and food are for purchase. Not much of services."
Plusy: "No food or entertainment."
Plusy: "Adequate for short flight"
Minusy: "Cramped seating Long wait on jet ramp"
Minusy: "Smooth and easy check-in and on-boarding, comfortable seats, good on-board menu, professional staff"
Plusy: "Price was awesome, for that money I could not get a better deal"
Minusy: "Sits are not very comfortable."