Plusy: "Crew was friendly and efficient."
Minusy: "Seats were pretty uncomfortable."
Plusy: "The ticket was affordable"
Minusy: "The baggage rules are dubious at best."
Minusy: "Water should be free on the flight"
Plusy: "great new aircrafts"
Plusy: "Not much."
Minusy: "More space, entertainment, food options"
Minusy: "We waited an hour to get to terminal, unacceptable! Def no frills but flight and comfort were good."
Plusy: "The crew was great."
Minusy: "The food was over priced for quality."
Plusy: "Seats were okay. Nothing else was. This is by far the worst premium economy cabin I've encountered."
Minusy: "Most airlines provide more and better amenities in coach than Norwegian did in premium economy. No pillow. Amenity kit. No food, other than two small boxed lunches with tiny portions. Lousy movie selection. Oh, and customer service sucks."
Plusy: "The boarding process was easy"
Minusy: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"
Plusy: "The airport in Krakow was very clean with many shops."
Minusy: "Tight space with big guys next to me but short enough of a flight to really mind this."
Minusy: "The plane was stuck on the tarmac for several hours , resulting in a late arrival. No free drinks were served. The seats were uncomfortable. As a result, I only got a couple or hours of sleep on the plane"
Minusy: "The price gouging for checking bags due to being a couple kg overweight is ridiculous."
Minusy: "Boarding was an absolute mess, nobody knew where to go, lines in all directions, hours long. Then there were delays from loading luggage. Then they ran out of food on the plane."
Plusy: "Not much"
Minusy: "Check in, boarding, delays, all were a disaster. Seat was broken, crew did a poor job with cabin service."
Plusy: "Plane was great ."
Minusy: "Long chaotic lines at check in. Deplaning in Paris took way too long as we had to board buses (no jet bridge ) Long lines at immigration in a forgotten part of CDG airport reserved for the budget airlines. Won’t be flying with them again"
Minusy: "Not worth what you think you might save on air fare. They really seemed interested only in trying collect every possible fee they could. Instead of weighing carry on at check-in, they wait until the boarding process."
Plusy: "Nothing, unfortunately. Crazy boarding and deplaning process. Definitely not worth the ticket price discount. Wouldn’t ever do it again. Really horrible."
Minusy: "Boarding, deplaning, and onboard service."
Plusy: "The plane was huge and spacious. brand new and although I didn't have a meal, I was so comfortable on the plane."
Minusy: "Offer free snacks & drink. even for low fare flights."
Plusy: "Smooth ride"
Minusy: "Customer Service"
Plusy: "Plane condition was decent."
Minusy: "Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure."
Minusy: "we had no interaction with the crew since we didn’t order any food during the flight"
Minusy: "Not enough leg room, room between seats and the chair didn't recline enough to be comfortable. A little claustrophobic. More movie options and more drink service would be an improvement."
Plusy: "The lady next to me left her seat so I wasn’t squished next to a woman who was well overweight and snored"
Minusy: "The crew didn’t offer me anything once, the seats were mildly comfortable and our flight was delayed by over 2 hours, not the airlines fault entirely jfks fault"
Minusy: "Meals were not great but the worse problem is that whatever it was I couldn't eat it because your toy knives break, you cannot even cut a piece of chicken"
Plusy: "New plane..."
Minusy: "The check-in line was horrendous, then, once you're on the plane, water is rationed, no blanket or pillow. Just horrible. You get what you pay for...never again!"
Plusy: "Check in was awful. We waited a long time to go through the line, then they allowed everyone who was going to London to go before for 40+ minutes. Our line didn’t budge only the late ppl for London !"
Minusy: "Have organized system !!!"
Plusy: "Had my own row"
Minusy: "Boarding process in English and a little more organized"
Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."
Minusy: "It would have been great if they didn’t wake up up an hour and a half before landing on a red eye, just to try to SELL US COFFEE AND SNACKS. Absurd. I’m unnecessarily tired, and still have 6 hours of travel today."
Plusy: "Seats had plenty of room."
Minusy: "It could have been explained that carry on bags would be weighed, also neither food nor snacks were provided on a 6 hour flight. Crew did not even offer water."
Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."
Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."
Plusy: "Super fast boarding, quicker flight than expected"
Plusy: "Movies were good and seats were spacious. Not much service throughout the flight."
Minusy: "Little service for water. Clogged toilet."
Minusy: "The plane was old. The seats were very uncomfortable. No entertainment at all."
Plusy: "I liked the fact that the plane was empty and I had 3 seats to lay down and sleep"
Minusy: "- no pillow, no blanket - late with no information (the plane on our gate was reallocated to another flight) - food was bad for the price and I was starving between the 2 meals"
Plusy: "Was not clear that you had to order dinner in advance Not clear that my luggage would only go to Paris and not all the way to Lithuania"
Plusy: "Pre loading of handicapped was insensitive and inefficient. People with disabilities were told to board and then made to stand in the jetway for over ten minutes. All the while the staff laughed, joked and stood around doing nothing to solve the situation."
Minusy: "Gate staff-terrible attitude and service! They would never be hired elsewhere."
Plusy: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Plusy: "Entertainment was great, as was having a usb port to charge devices."
Minusy: "Didn't like that i had to pay for a blanket on an international flight."
Plusy: "Punktualność miła obsługa. Polecam."
Minusy: "When we tried to register for our flight, I was greeted with the fact that the name on the flight reservation was different than the name on the passport. The name on the flight reservation was Jim; the name on my passport is Francis James Donnellan. They charged me $60 to correct what they perceived as an inconsistency between the two documents. I found this frankly quite bizarre. I have literally flown around the world; I've taken many flights to Europe, the Far East, across the country, etc. and have never run into this as a problem. Over 50 years of travel, to be charged $60 by Norwegian for a perceived name inconsistency struck me as odd to say the least. Primera handled this "problem" without a charge and with a much better and more positive attitude toward it. Norwegian did not give an explanation as to why this was such an issue; the key point made was that James was not the same as Jim. Again, nothing in my experience suggested that there should be a problem here. My father's middle name was James, and he was always called Jim. Same with me. If they are in fact two different names as was suggested by Norwegian, no one over of my 75 years of life ever called attention to it. I wonder what would've happened if I had been referred to throughout my life as Frank, with the name on my birth certificate being Francis."
Minusy: "My wife and I made our reservation 4 1/2 months in advance. We were notified of an airplane change and only upon my further investigation and telephone calls to Norwegian it was apparent that we no longer had seats we had reserved. As a result we were stuck in the last 2 seats in the rear of the plane. Extremely disappointed with Norwegian. Richard and Sharyn Klassen"
Plusy: "Comfort was adequate. Flight staff were helpful and friendly."
Minusy: "Flight delayed without notice and seats given away. Family all seated separately and gate staff were markedly unconcerned even though we booked our flight and chose seats months in advance. This is our second time flying Norwegian and a second disappointing flight. The first time the entire flight was cancelled and the airline failed to get us to our destination (we had to book a separate flight ourselves and seek reimbursement—still waiting for it). The savings just isn’t worth the poor customer service. Returning to Delta and American. It was a mistake to switch to Norwegian. Lesson learned."
Minusy: "The crew was inattentive. No one checked seat belts or chair positions at takeoff or landing. To the crew, the passengers were non existent . I had cold air blowing on me throughout the trip and asked that the direction of the air be changed. After my request, I never saw the crew member again and I spent a five hour flight with my hair blowing in the wind. The crew enjoyed their own company partying in the “kitchen “ without caring that passengers could hear their conversations at 2:00 in the morning. Again, inattentive and unkind!"
Plusy: "I am 94 years old, and my daughter in law was able to get me a wheelchair while we were standing in line."
Minusy: "inefficient movement of lines for check in. you needed more people checking the passengers in for their flights. and if you have bags, it is a nightmare as you have to go to a separate line to do so. did not pay $45 for an airline meal - seems outrageous to me."
Plusy: "I liked the premiere lounge a lot. The premiere class seats were comfortable, the entertainment selection was good, and the food was decent. We arrived safely and on time."
Minusy: "One of the flight attendants was rude. When offered an extra bread, the attendant rolled his eyes at me when I asked for butter . The same attendant had a very unpleasant tone with me when I was waiting to use the lavatory. Instead of kindly asking me to return to my seat, he felt the need to express that I was in the way of doing their job and ordered me to go back to my seat. Premiere class doesn't get premiere treatment I guess."
Plusy: "After reading other reviews of Norwegian Air, we expected indifferent flight crew, strict carry-on restrictions and low cabin temps. So we came “prepared” for our overnight long haul flight, but it turned out the cabin was fairly warm and the young flight crew from Norway, US, France and Spain were even warmer. They were all merry, super responsive, and went out of their way to offer assistance. Although we hadn’t pre-ordered food, they gave a sandwich to my ten-year-old, and then when they had a few left over, they gave them to us (the parents) and others. They are either a new crop or they’ve gotten re-training since previous poor reviews. Also turned out layered clothing was enough and we wasted carry-on space bringing small blankets, not that they cared very much that we brought a regulation size carry-on plus a slightly-too-large personal item each (never measured), PLUS a paper grocery bag half-filled with snacks. So we went over our limit but there were no issues, and the overhead bins in the Dreamliner were NOT full. Maybe on other planes, or if you’re among the last to board, it might be different. Also, on-board blankets were only $5 to purchase (not “expensive” as we’d previously read.). Seats were certainly tight, but all coach seating is these days, and overall... a great flight experience. ALSO... they have a handicap accessible bathroom on board, and provide crew to push the aisle chair as needed. Awesome."
Plusy: "Bardzo miła załoga"
Minusy: "Brak wcześniejszej informacji o obowiązku oddania bagażu podręcznego do luku bagażowego. Podróżowałam z dzieckiem i na płycie lotniska wyciągałam z bagażu podręcznego potrzebne rzeczy dla dziecka. Krępująca i stresująca sytuacja"
Plusy: "Very clean and comfortable cabin."
Minusy: "The baggage policy was a bit unclear as to what those with the base fare could bring. We ended up having to cram a backpack into the carry-on bag to bring it aboard. We had to check one bag when we checked-in. It cost about 52 euros."
Minusy: "It is worth the price we paid for our round trip tickets. We were scrunched in, there are no frills. There is no food unless you want to buy it. Like I said, no frills, but worth the cheap ticket."
Plusy: "Komunikaty i informacje w języku polskim pomimo że lot był z Berlina Karta pokładowa możliwa do wydrukowania kilka tygodni wcześniej"
Minusy: "Flight delay because of rain. It wasn’t a lot of rain, and we missed our slot for take off."
Plusy: "Nic. Może tylko miłą obsługę na pokładzie samolotu."
Minusy: "Okropne warunki odprawy. Awaria chyba urządzeń do transportu walizek. Chaos i brak wsparcia obsługi. Odlot samodlotu opóźnił się o godzinę."
Plusy: "Bardzo miła obsługa , wg rozkładu i na czas."
Minusy: "Obsługa na lotnisku Berlin Tegel bardzo niemiła"
Minusy: "Niewygodne fotele"
Plusy: "Mało miejsca na bagaże"
Minusy: "Więcej miejsca na nogi"
Minusy: "Nothing at all."
Plusy: "Samolot wyleciał bez opóźnienia i przyleciał przed czasem"
Plusy: "Dobra załoga punktualny lot dobra cena"
Minusy: "Zdecydowanie za drogi I w dodatku opozniony"
Plusy: "Mało miejsca bardzo niewygodnie brudny samolot"
Minusy: "Wymienić stara brudna tapicerkę foteli"
Minusy: "The gate agent was extremely rude. She had very bad attitude towards customers. They forced me to pay for my carry-on luggage because they claimed that it did not fit in carry-on size of the company. I purchased an international carry-on size matter fact. The gate agent was also threatening to remove us from boarding the process. I've traveling so many places with many carriers but easyJet by far is the worst in term of customer service particularly from Copenhagen airport. I was departing from Paris and the staffs were very helpful and friendly."
Plusy: "Wszystko jest OK, lot przebiega prawidłowe, bez opóźnień."
Plusy: "Za tę cenę adekwatna usługa."
Minusy: "Seats are very small. Luggage space limited."
Plusy: "All was great during take off and but landing was a bit of a hard bump. Non of the hot food was available as the oven was broken."
Plusy: "Well organized and friendly cabin crew with smooth flight. Didn't order food on flight so I couldn't say how it was. It was a basic flight so no entertainment either."
Plusy: "Great price Arrived early Luggage arrive quickly Very Efficient"
Minusy: "Pay for all extras - including coffee"
Plusy: "Nothing about easy jet we made it on time and they said gate was closed so false. Sat at airport for 45min till 6pm prior to flight taking off. Says flight was for 6pm and 5:15 tell us gate is closed great way to rob us from our money."
Plusy: "Crew was friendly and courtious"
Minusy: "Long lines waiting to board. No pkace to sit, no bathrooms, nothing. On-board weird 40 min tarmac delay. No offer of water or anything not glued to a price tag. Come on - people need a drink of water after hours sitting on a plane and standing in lines. Unbelievable!"
Plusy: "Liked the easy check in"
Minusy: "Didn’t allow me to take bagpack and my carry on at the same time"
Plusy: "I don't recall liking much of anything."
Minusy: "The dispassion & lack of hospitality by the staff. The lack of process & order of queing to check in. The lack of leadership & ownership of taking care of customers. The livestock-like movement of checking in...standing & waiting on the bus to proceed toward the plane. The standing & waiting on the bus to deboard the bus to board the plane. The standing & waiting on the bus to wait for the bus to proceed to the terminal after landing. The standing & waiting on the bus to deboard the bus to proceed to baggage claim. The extra long wait to receive the luggage at baggage claim. The leadership of the company needs to either decide to fix this or find other work. Everything stated above is a reflection of leadership not taking ownership."
Minusy: "The terminal was vary fare, no one to ask you supposed to keep some body at main terminal to guides us where to , I should say every body suffered today"
Plusy: "For a trip lasting less than 2 hours, an agent told me a small personal bag was allowed. After waiting on a huge line to board my plane, turns out I had to shove my bag into my carry on luggage because I was misguided by the EasyJet agent entirely. Awful service in comparison to line lengths and rules, idiotic overlook by staff and generally subpar airline service."
Minusy: "Staff agent said a tiny carry on purse was allowed (mine was so small that it could’ve easily slipped into the pocket of the back of the seat in front of me). When I was ready to board I was rushed to stuff my bag in my carry on despite being told previously it was allowed. Also an incident where another passengers water bottle spilled onto my carry on (no doubtedly) because he was forced to stuff the tiniest of all things into his carry luggage) was handled very poorly by staff, with annoyance that we brought it to attention."
Minusy: "Opóźnienie 2,5 godz. ciągle przesuwane."
Plusy: "Liverpool airport is really easy to arrive at and get to your gate. easyJet have some relaxed Liverpool staff and with Liverpool airport and easyJet Liverpool staff you have a relaxed combination."
Minusy: "Check in was dreadful. Staff was not helpful. We were running late due to a connection and the employee told us to wait in line bc there was plenty of time. 15 minutes later and 15 minutes before boarding I went to front again where another woman said yes you need to check bags. Your site is not clear on baggage but that is pricey and should be stated more clearly. The range you state is nonsense. They charge the highest rate listed. There is no range. We boarded a bus to the plane which was also dreadful. We were in very last row. The only positive was that the flight was short!"
Minusy: "Absolute worst experience in 15 years of frequent travel. EasyJet flight was cancelled from Paris to Nice incurring and additional 417 euro flight with Air France and 250 euro TAXI from Toulon to nice. Absolute absurdity as there were no other flights to Nice for 2 days. Easy jet then OVERBOOKED me from Nice to Paris. I had to fly Air France AGAIN, an additional 380 euro and I missed my connecting flight from Paris to jfk costing me an additional $800USD. How is this even allowed? WORST company to have ever existed, they must go out of business, contacting BBB and getting the word out on this disgusting company."
Plusy: "Efficient, fast, decent legroom as we were on the exit row."
Minusy: "No frills. No drinks or snacks. Everything is an extra charge however the flight was super short, so no big deal."
Plusy: "We got to our destination, crew were polite and helpful"
Minusy: "Delayed flight by an hour, airplane smelled like body odour as we boarded. Leg room was insufficient (5ft 11, not a huge traveller). Cramped bus to get on aircraft, overpriced food and drink so did not buy any."
Plusy: "Crew are friendly and helpful."
Minusy: "All beverages and food are for purchase. Not much of services."
Plusy: "Adequate for short flight"
Minusy: "Cramped seating Long wait on jet ramp"
Minusy: "My wife and I were traveling to Paris for our Honeymoon. Due to traffic, an accident, and a flat tire, it took us 3 hours to get to the Airport, even though it was a 1 hour ride. We were not allowed to check our luggage on to the plane because we were 1 minute late. Our flight was scheduled for 18:00 and the cut off for the luggage check was at 17:20. The EasyJet employees were very rude telling us we were late, despite the fact that there were people checking their bags on to that flight as we spoke. We will never again use EasyJet. Completely ruined our Honeymoon."
Plusy: "Quick flight, great take off and smooth landing"
Minusy: "Smooth and easy check-in and on-boarding, comfortable seats, good on-board menu, professional staff"
Plusy: "Price was awesome, for that money I could not get a better deal"
Minusy: "Sits are not very comfortable."
Plusy: "I got an emergency exit sit"
Minusy: "The flight was delayed"
Plusy: "Brak informacji o locie i odprawie na lotnisku. Gdybym nie udał A się do informacji gdzie podano mi nr bramki do odlotu samolotu to nie odleciala do Berlina po czym w Berlinie czekaliśmy w samolocie po wylądowaniu że względu na kolejne problemy techniczne"
Plusy: "Samolot nie mógł wylądować że względu na opóźnienie i zbyt duża ilość samolotów na lotnisku."
Minusy: "Krazylismy 20 min nad lotniskiem robiąc kilka czekając na pozwolenie na ladowanie"
Plusy: "I liked being able to check in 2 weeks in advance. Cabins and toilets are clean."
Minusy: "Boarding is a bit random"
Plusy: "Wszystko sprawnie szybko i milo!"
Plusy: "AWESOME would do it again!"
Plusy: "The trip home was excellent, Everything from start of the journey to the finish was perfect."
Minusy: "The only complaint would be the journey to Krakow, that was a bit scary dew to the fog and low cloud, the pilot had to abort the first landing and circle for over an hour. But that was out with his control."
Minusy: "Ticketing crew was not the friendliest"
Plusy: "nic nie zakłóciło odpawy i mojego lotu"
Plusy: "odprawa i lot bez komplikacji"