Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
Aeroflot (SU)
| Kod IATA | SU |
|---|---|
| Trasy | 354 |
| Najpopularniejsza trasa | Londyn-Heathrow–Moskwa-Szeremietiewo |
| Obsługiwane lotniska | 159 |
| Najpopularniejsze lotnisko | Moskwa-Szeremietiewo |
Minusy: FOOD
Great
Plusy: Quick! Friendly! On time
Plusy: nothing
Minusy: everything
Plusy: The crew
Minusy: Food. Not enough vegetarian options
Minusy: Good was not good really bad it is
Plusy: business class electric sockets and good leg space, on time
Minusy: lagguage handling upon arrival was mediocre
Plusy: timing, safety, captain take off and landing
Minusy: squeezed chairs like low cost flights
luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !
Plusy: pretty good
Minusy: on the level withother major airlines
Plusy: Nothing in particular. An ok flight.
Minusy: Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
Plusy: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Minusy: New chairs
Plusy: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Plusy: Helpful and friendly crew.
Plusy: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Plusy: Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Minusy: Cabin temps could have been a bit cooler for sleeping.
Minusy: It left at a bad hour of the day
Plusy: Nothing
Minusy: My luggages are lost
Minusy: When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Minusy: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Minusy: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Minusy: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Plusy: Flight crew try hard to please passengers.
Minusy: Aeroflot ground staff are rude, aggressive, very poor customer service.
Minusy: Organisation at the airport
Plusy: The boarding was quick and easy. Comfortable seats and enough room for legs.
Minusy: There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Plusy: The bording was quick and easy. There was enough legroom.
Minusy: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Plusy: Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Minusy: Great plus is a direct flight and price
Minusy: Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Minusy: New terms about hand luggage is worser then in RyanAir
Plusy: helpful and friendly crew
Minusy: more comfortable and spacious seats.
Plusy: overall service and the crew.
Minusy: more comfortable and spacious seats
Plusy: Chek-in
Minusy: The food
Minusy: We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Plusy: Crew was pleasant and professional
Minusy: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Plusy: Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Minusy: Offer drinks more often
Minusy: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Plusy: No comments
Minusy: No comments
Minusy: Leg space and crews attitude
Minusy: Leg space is horrible!
Plusy: Quick boarding and departure. Good selection of films.
Minusy: Customer service. Leg room.
Plusy: Seat was very comfortable. Very helpful crew.
Minusy: We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Minusy: Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Plusy: Basic economy flight. It was okay.
Plusy: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Minusy: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Plusy: Nothing
Minusy: Descent and landing were not pleasant while the weather was fine
Plusy: Все
Plusy: TV on board
Minusy: The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Plusy: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Minusy: gave old people seats next to the pass
Plusy: Crew was great, seat was comfortable, adequate legroom.
Minusy: Children should be located in one area of the cabin, so they don't disturb all other travelers.
Plusy: Service, food
Plusy: Passengers are not polite.
Plusy: My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip.
Plusy: Crew was amazing.
Minusy: I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side.
Plusy: Crew was very helpful, seat was small and uncomfortable.
Plusy: The on-flight crew was great, very helpful and friendly.
Minusy: The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.
Plusy: Food
Minusy: Cleaning
Plusy: all procedures at both airports took 15 minutes
Plusy: Great service and amazing crew
Minusy: All good!
Plusy: Air crew was super and seats comfortable
Minusy: Everything was super thank you
Minusy: It was delay in Madrid for 1 hour, the next flight was delayed for 2 hours
Plusy: Na
Minusy: Na
Great
Plusy: Quick! Friendly! On time
Plusy: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Minusy: New chairs
Plusy: The bottom seat of the pocket is uncomfortable
outdated.
The distance between the chairs
Too crowded
Plusy: Helpful and friendly crew.
Plusy: Perhaps the best business class meal I've ever had. Definitely the best service from the crew I've had. 1st flight on Aeroflot, but won't be my last.
Minusy: Cabin temps could have been a bit cooler for sleeping.
Plusy: helpful and friendly crew
Minusy: more comfortable and spacious seats.
Plusy: overall service and the crew.
Minusy: more comfortable and spacious seats
Plusy: Seats were comfortable and enough room for legs. I liked the movie selection. Crew was great.
Minusy: Offer drinks more often
Plusy: Seat was very comfortable. Very helpful crew.
Plusy: Great gifts for children! However, there was no food for kids - apparently, I was supposed to request it in advance. This is something new, and I wish we were notified as soon as we purchased the ticket. We flew to Moscow in Sept. 2018 as well, and child's meal was provided without special requests.
Minusy: When I bought the ticket, it looked like 2 seats near the window or wall, but in reality there were 3 seats in the middle. The flight was comfortable but not what I expected. If I knew those were 3-people seats, I would've picked something closer to the front of the plane.
Plusy: Все
Plusy: the seat is not so comfortable for old people. Mom was sitting between two people and could not move .Crew were vert nice and helpful
Minusy: gave old people seats next to the pass
Plusy: My 18 year old son was the one who traveled and it was his first time on this airline - he was very satisfied with the trip.
Plusy: all procedures at both airports took 15 minutes
Plusy: Great service and amazing crew
Minusy: All good!
Plusy: Air crew was super and seats comfortable
Minusy: Everything was super thank you
Minusy: FOOD
Plusy: The crew
Minusy: Food. Not enough vegetarian options
Minusy: Good was not good really bad it is
Plusy: business class electric sockets and good leg space, on time
Minusy: lagguage handling upon arrival was mediocre
Plusy: pretty good
Minusy: on the level withother major airlines
Minusy: Organisation at the airport
Plusy: Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot.
Minusy: Great plus is a direct flight and price
Minusy: Seats itself not really ok, neighbor any size gonna touch you every time. Crew not ready to do anything with passengers with little kids, only my headset helped me survive. So I could sleep because of this issue only 1 hour for 12 hours flight. Good luck. As second issue doesn’t happen too often
Plusy: Chek-in
Minusy: The food
Plusy: Crew was pleasant and professional
Minusy: Luckily it was a short flight, I practically had no leg room when the passenger in front of me reclined the seat.
Plusy: Quick boarding and departure. Good selection of films.
Minusy: Customer service. Leg room.
Plusy: Basic economy flight. It was okay.
Plusy: Crew was great, seat was comfortable, adequate legroom.
Minusy: Children should be located in one area of the cabin, so they don't disturb all other travelers.
Plusy: Service, food
Plusy: Passengers are not polite.
Plusy: Crew was amazing.
Minusy: I was charged $150 to fix somebody's error made in my name. Both Flys.com and Aeroflot denided the error was made on their side.
Minusy: It was delay in Madrid for 1 hour, the next flight was delayed for 2 hours
Plusy: Na
Minusy: Na
Plusy: nothing
Minusy: everything
Plusy: timing, safety, captain take off and landing
Minusy: squeezed chairs like low cost flights
luggage damage found upon arrival and no-one to handle this but to return back into the residence country Aeroflot office to request the claim !
Plusy: Nothing in particular. An ok flight.
Minusy: Uncomfortable seats. Departed late from Tel Aviv, long outdoor wait at 4 C degrees for the buses from airplane to terminal, arrived 25 minutes before connection to Tokyo scheduled to depart, but the claimed that gate is closed so got stuck in Moscow for 24 hours.
Plusy: The crew doesn’t speak a word of English the chair is not comfortable no TV no space at all to walk or put suitcases
Minusy: It left at a bad hour of the day
Plusy: Nothing
Minusy: My luggages are lost
Minusy: When our flight was canceled and I called to you , the one thing I heard from you——— we are sorry!!!
No help, no support
Thanks
Minusy: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Minusy: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Minusy: They were rude, we almost didn’t made to the connection flight of their own company and they just didn’t care. The suitcase didn’t made it either
Flight delay compensated with a hotel but ground staff don't work.
Plusy: Flight crew try hard to please passengers.
Minusy: Aeroflot ground staff are rude, aggressive, very poor customer service.
Plusy: The boarding was quick and easy. Comfortable seats and enough room for legs.
Minusy: There were 5 screaming toddlers on board. The trip was gently saying unpleasant. There should be a section for families with kids to avoid the noise and craziness that other passengers must endure.
Food was ok; the second choice was not available neither for lunch or dinner.
Plusy: The bording was quick and easy. There was enough legroom.
Minusy: There were 5 non stop screaming toddlers which made the oversea trip unbearable; and I don't think it's airline's fault. If there was a designated section for families with children, then hopefully the rest of passengers won't become hostages of the noise and craziness.
As of food: there was menu with 2 choices; however there was one 1 choice available for lunch and dinner during this trip.
Minusy: New terms about hand luggage is worser then in RyanAir
Minusy: We’ve missed this flight due to a medical emergency. Called before the flight took off to advise on the situation and ask for help to rebook the same flight later once the health status is stable. Have been told that there is absolutely nothing that can be done to be partially partially refunded at least for the 2nd flight that had to be catched after over 30 hours, which is unacceptable.
Minusy: They left late causing a missed connection abroad. They wouldn't hold the flight for an hour for the benefit of the 25 passengers.
Plusy: No comments
Minusy: No comments
Minusy: Leg space and crews attitude
Minusy: Leg space is horrible!
Minusy: We missed our connection because they did not have a jetway to a gate. By the time they bussed us from the tarmac to the terminal, many missed the plane, though it was still at the gate
Minusy: Using the same airline and terminal, they caused us to miss our connection by not having a jetway to a gate. In the time it took to deplane and bus to the terminal, they caused us to miss the connection. This in spite of the plane being still at the gate when we arrived.
Plusy: Nothing
Minusy: Descent and landing were not pleasant while the weather was fine
Plusy: TV on board
Minusy: The crew is absolutely unfriendly. I felt down from escalator after registration on the flight. I asked the stewardess to move me to places of increased comfort, as my knee was swollen and I could not bend it. The stewardess
answered that they have no competence to transfer me to these places.
Plusy: Crew was very helpful, seat was small and uncomfortable.
Plusy: The on-flight crew was great, very helpful and friendly.
Minusy: The check-in staff required me to check my poster (for an academic conference), which has never happened to me or any of my colleagues before because the poster fits on top of luggage in the carry-on bins.
Plusy: Food
Minusy: Cleaning
