Tanie loty Szanghaj Pu Dong (PVG)

The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected.

The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start.

Service good. Staff good

Very cold at night

Unwashed pillow and blankets, stains on the pillow

All good. Very hospitable cabin crew, great service.

Nothing.

The plane was clean and the boarding process was very smooth. The crew was professional. The selection of movies was outstanding.

There was not as much legroom as I would have liked. We had Asian Veg meals which were a little bit too much the same each time.

Delayed departure and delayed arrival. Landed at a different airport first (due to a storm?) and missed our connecting flight.

Crew seemed nice, helpful.

It's a budget flight so can't expect much, yet aircraft was small cold and not comfortable for such long internatianal flight

i didn't receive my bags for days after despite being stranded in the airport even though China Southern has a free hotel policy for layovers more than 8 hours.

Food was excellent, frequent and filling

The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too.

Flight was cancelled.

The boarding was easy and you didn't have to wait inline for that long

KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded.

Boarding was confusing and disorganized

Nothing stood out

Nothing Stood out

The food and beverage service in Coach was great as usual ... The new 777 ER 300 was really a nice improvement over the aging Airbus planes previously flown Entertainment systems in coach were top notch with great entertainment choices to view ...

3 4 3 seating results in very narrow isles ... during the longer flights on the 777 the isle seated passengers lean into the isles making going to and from the restrooms in ( coach) a bit of an obstacle course

Spacious seats

Bag check process

Swiss took care of arranging hotel for us and substitution flight.

Missed connection flight because of delay