Flight from SFO-Frankfurt was suddenly cancelled. Was on the phone for a long time being bounced back and forth between Kayak and Lufthansa, only for us to have an 18-hr layover in Frankfurt. This incident was poorly handled and we will not be usinh Kayak in the future.
No entertainment. Uncomfortable. 6 hour delay
Seats had no padding. Uncomfortable. Everything was held up because of SLOW people with multiple children.
Plusy: "Very friendly crew, very clean cabin, very comfortable seats"
Plusy: "In general, everything was ok aboard the plane."
Minusy: "The plane was supposed to leave Lisbon at 5:00 a.m. but because of computer problem it left at 5:50, a delay that caused everyone to scramble to get to their connecting flight or even miss it."
Minusy: "All of our luggage was lost and did not arrive in Prague"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Crew friendly, attentive. Great plane, comfort, etc. Boarding & disembark easy. Given a little snack as we entered plane was a great touch!"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Nice touches like pillow and blanket, lots of movies and hot meals."
Minusy: "My seat was very uncomfortable for such a long flight! It didn't recline and was cramped. Also I have terrible nut allergy and when I tried to communicate that to the flight staff the kept telling me to tell someone else."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "I loved that the staff made everyone comfortable and answered all questions. The captain was in constant communication with us. and especially that the ground service team managed to rebook us all the way home to Tucson the same day."
Minusy: "That the flight was so late getting to Munich that we missed our flight from Rome to Houston and then to Tucson."
Plusy: "1.5 hour flight, on time and all that one should expect from a good airline."
Minusy: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "The crew was excellent! Quick services and very courteous."
Minusy: "The screens in the seats could be upgraded."
Plusy: "Crew and food were nice."
Minusy: "The flight was delayed for 60 minutes"
Plusy: "The video library was huge, current and very helpful. The good was great"
Minusy: "Way too stingy with ice - 4 ice cubes at one time was the max allowed."
Minusy: "Didn’t like the food"
Minusy: "Seats are small and cramped. Food was tasteless. Entertainment equipment did not work well, slow and kept locking up."
Minusy: "Opóźnienie lotu"
Plusy: "See previous comments"
Plusy: "Food and boarding"
Minusy: "Flight was 1h40 late. Upon arrival we parked at a gate, but had to be bused. And it was raining"
Plusy: "Obsługa i jedzenie"
Plusy: "Service was good"
Plusy: "Toilet facilities"
Minusy: "See above"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Minusy: "Flight cancelled. Stuck in airport for 24 hrd"
Plusy: "Great service. Polite, multilingual staff. Food is quite good. Super ckean orderly plane."
Plusy: "Crew was pleasant and helpful, even once we had a long delay"
Minusy: "The cabin was very tight and the seats were very uncomfortable"
Plusy: "Flew business class. Service and food were excellent!"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "Great costumer service, comfortable flight"
Plusy: "Amazing service."
Plusy: "I arrived at the airport early and the check in staff offered an earlier flight so I wouldn't miss my connection. Crew was courteous and the sandwich on board was quite good"
Minusy: "Slim seats very uncomfortable and legroom too little"
Plusy: "I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!"
Minusy: "The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running"
Plusy: "Clean plane tho old 747. Great crew."
Minusy: "Of course really tiny seats. Meals can only ever be mediocre but better than American carriers."
Plusy: "Crew was fantastic."
Plusy: "as usual flight itself was okay"
Minusy: "the flight was delayed by 50 min reason was because the flight crew was stuck in a traffic jam from kiev city centre to airport by 1h. the flight crew stayed overnight in Kiev city centre which is 30-40 min drive away from city centre and had time to own accord to have a walk around the city centre in the morning. So I wonder why the crew cannot travel earlier to airport taking into account potential traffic jams. Knowingly I trvaelled to the airport about 2.5h before departure and made it perfectly on time to the airport, even though working in the morning, whereas the crew couldnt make it. maybe Lufthansa should change their crew hotel policy in particular for towns with notorious traffic jams like Kiev.."
Plusy: "1. I am gold status and I had to wait a lot of time in the line people without gold membership who came 30 minute after me finished checkin before me. 2. The plan didn't have any Entertainment system. 3. I didn't got my food as well."
Plusy: "Great seat. Lots of space. Wonderful crew"
Minusy: "Sandwiches could be better"
Plusy: "Ye,everything was fine"
Plusy: "Crew was excellent"
Plusy: "Pilot kept us well informed."
Minusy: "Flight attendants were rude and impatient with anyone not speaking greek."
Plusy: "sporo miejsca"
Minusy: "oba loty opoznione ponad godzine"
Plusy: "Crew was helpful and polite"
Minusy: "Apparently Aegean has stopped offering candy before take off. That's a pity as this was a nice (and presumably low cost) way of differentiating from other Star Alliance airlines. Food was mediocre and there was no in flight entertainment."
Plusy: "Świetny komfort i miła załoga"
Plusy: "Fast and on time easy check in and kind stuff"
Minusy: "To make the mobile application more friendly in mobile check in online ( copy all the passenger details automatically including the PNR for the boarding process and not ask again the same details that we fill in the tickets that anyway in the system see Ukrainian airline application for example"
Plusy: "I missed the flight. Because they closed the check in counter 1 full hour before the departure time. I was standing in a passport control line for 40 minutes before that. I reached the check in counter 55 minutes before departure time. It was closed. The ticket office had no sympathy, refused to issue me a boarding pass. My flight was paid for and confirmed. There was time to get through security and reach the gate by boarding time. All i needed was the boarding pass and they would not give it. I missed the flight i had paid for and of course you won't give me a refund It caused serious problems with my trip. I'm totally disgusted and will never buy another ticket on this ariline."
Minusy: "It was late and missed connection. Had to buy a new tix form Aegean !!!!"
Minusy: "Delays, poor communication, overall very poor service for a premium price."
Minusy: "The plane was so small I couldn’t fit my legs in the seating. Very uncomfortable for a 4 hour flight and with an hour delay it was five hours of being a sardine. I’m not an overweight person at all."
Minusy: "Flight was late two hours..."
Plusy: "Again a lovely smooth flight that departed on time. The captain spoke very clearly and was easily understood."
Minusy: "The seats were uncomfortable for this length of flight and space very limited."
Plusy: "The staff so kind and comfortable seats then we have logical prices"
Minusy: "Non-compliance with time"
Plusy: "The upgrade to business class was cheap. The air crew was friendly. I enjoyed the experience with the exception of my suitcase getting broken."
Minusy: "The airline broke my suitcase and when I landed there was no one to talk to as the desk was closed since it was 230AM"
Plusy: "Very good company Nice staff"
Plusy: "Good planes. Kosher food was awful. No entertainment."
Plusy: "I will definitely do this trip again , I loved this trip so much unfortunately I didn’t have enough time to visit the islands but that’s a must . The people were very nice , the majority spoke english so you won’t have a problem going places and asking questions . Food was great and reasonable. I will definitely do this again !!!"
Minusy: "I went in the end of March still a little cold."
Plusy: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Minusy: "The food was as expected. The seats were very good and comfortable."
Plusy: "flight and flight crew were very nice"
Minusy: "check-in process - they would not start check in until one hour before flight and then there was only one agent for boarding passes and one for checking luggage if you already had a boarding pass"
Minusy: "We paid 70 Euro in the airport for a small suitcase. we felt robbed because we had no informations about charges of suitcases. If we knew about this we would not carry with us any suitcase. The seats were very tight and no comfortable. No entertainment at all."
Plusy: "Great flight great price"
Plusy: "We were on business class and boarded directly from the lounge. We were the only folks in business and when we landed had a private bus to the terminal. Also had an ozo en route. Terrific attendants as well. M"
Minusy: "Not much."
Plusy: "Everything was fine, even above expected for low cost airline. Nice crew, free drinks."
Minusy: "Food could be a bit better."
Minusy: "The staff member and very rude and racist it's sad to see this still happening"
Minusy: "The system cancelled my seat selection for the flight together with the check in itself. I had a very hard time boarding"
Minusy: "Great food, smooth landing, very polite service"
Plusy: "Aegean delivered excellent service during my flight to Amsterdam from Athens! They actually served a complimentary meal and wine during my 3.5 hour flight. The flight attendants were so nice."
Minusy: "I loved the service during the flight and I can't wait to fly Aegean again!"
Plusy: "short flight but managed to get some coffee/food, very helpful and polite crew as always"
Minusy: "Excessive and undisclosed baggage fees"
Plusy: "They charge us 40 ero each for bagage. Mabe it was my foult thst i didnt notice that the air price not include bage. Smal wotld u know I thing it is not fair"
Plusy: "Timing and cleanliness"
Plusy: "Friendly staff, clean airplane"
Minusy: "No entertainment"
Plusy: "Plane was clean and there was enough room"
Minusy: "The boarding gate on the ticket was wrong - twice."
Minusy: "no words to describe how bad it was - the main problem was the operated company at Israel"
Plusy: "dużo miejsca w samolocie, miła obsługa, poczęstunek, punktualność"
Plusy: "Served food to all on the flight. Awesome!"
Plusy: "Lots of leg room., departure on time,"
Minusy: "Our vegi meal was not available"
Plusy: "The cabin crew was extremely helpful and patient with those passengers who were struggling to place possessions in overhead bins. While leaving the aircraft, I was able to call out to the captain that it was an excellent flight and he responded with a big grin."
Minusy: "Bag fees for 2 20KG bags were about as much as the ticket, not worth the cramped seats and lack of services."
Minusy: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."
Plusy: "Because of Aegean's transfer director mistake, I missed my two connecting flights back to the US and representatives did nothing to help me. I ended up buying new flight tickets plus money for a night in athens hotel."
Minusy: "Aegean's representatives at Athens airport, especially the manager at the check in counter. Terrible customer service."
Plusy: "Flight attendants were really nice, seats on a plane were comfortable and the views from the plane were amazing"
Plusy: "Direct flight, comfortable seat, departure in time, no waiting time in check in"
Minusy: "Short direct flight, but too expensive! Even for first bag need to add more money. Limited varity of drinks."
Plusy: "Nice airline but busy"
Minusy: "Airport was hot"
Plusy: "The flight attendants were very friendly and accommodating. There was definitely a positive vibe from the entire crew."
Plusy: "The crew was nice"
Minusy: "Can't check in on your website"
Plusy: "Great service, love being able to order food and drinks from the in seat computer."
Minusy: "Nothing really."
Plusy: "The plane itself was beautiful and the seatback entertainment was serviceable."
Minusy: "Boarding was an hour late for no discernible reason, food for a nine hour flight was for pay only at about eight dollars a sandwich, crew was rude, and seats were very uncomfortable and close. I would never fly this airline again and will tell my friends to avoid it."
Plusy: "Airline was changed to wamos. No drinks provided. Crew did not offer water."
Minusy: "Trying to get info about the flight in advance was difficult and confusing."
Plusy: "Everything was easy and comfy"
Plusy: "The flight was very comfortable. Better than my expectations. Good entertainment. Food and drink on demand."
Minusy: "Luggage allowance is pretty strict. You have to pay extra for everything more than a seat on the plane."
Plusy: "Seating was very comfortable. Very spacious for economy."
Minusy: "No complimentary food or drink on a transatlantic flight is unacceptable. Was not told ahead of time that food had to be pre-purchased. Charging even for water is ridiculous."
Plusy: "Crew was very efficient and attentive when needed."
Minusy: "I was shocked that such a long flight and passengers must pay for any snacks or food. We brought our at the airport for half the price the airline charges as well as twice the amount of food."
Plusy: "Rainbow landing lights"
Minusy: "Give people water at the very least. It's hard to bring your own because of security checks"
Minusy: "Everything! Our flight was changed from a the 6 hour direct flight I purchased 6 months ago to an 11 hour 2 planes journey from a totally different airport! We arrived 3.5 hours before our flight at JFK yet waited in ticket line for 2.5 hours only to be given WRONG boarding passes."
Minusy: "機内食 35ユーロのコスパが全くない"
Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."
Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."
Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."
Plusy: "Plane was great, crew was wonderful and helpful. Navigating the Oslo airport is very quick, easy and clean!"
Minusy: "Stuck on the JFK runway for 30 mins before we were able to deport. After going through customs, needed to wait 15-20 mins until baggage claim had a carousel with our flight's baggage, but then baggage came quickly off the carousel."
Minusy: "The video screens in the cabin - especially when in default menu mode and not actually in use - are bright... really bright. I was unable to sleep because someone didn’t turn theirs off before falling asleep. Then - after landing, they simply can’t be turned off as the loop a Dreamliner promo of footage shot in the bright sky. The screen brightness is NOT adjustable during the promo and sunglasses were needed since I had no option but to have it shine in my face."
Minusy: "The plane was old. The seats were very uncomfortable. No entertainment at all."
Minusy: "Terrible Airline, noreway they couldn help us at any time and there where no office at charles de Gaulle airport to support us, I Will not fly again with this terrible Airline"
Plusy: "Absolutely nothing..."
Minusy: "They changed planes and our seats. I contacted customer service and chatted with a representative of Norwegian Air who told me they sent me an email about the seat changes..... while I was in the chat I checked my email and it was A BOLD FACE LIE.... they never sent an email concerning the seat changes or anything else!!! LIARS!!!! We paid extra for seats and couldn’t sit together to end our vacation. No one spoke English enough to understand any announcement including the PILOT. The food was uneatable.. The WORST FLIGHT in memory!!! DO NOT FLY Norwegian air!!!!!"
Minusy: "No drinks or food with our tickets. I didn’t know it was a different package."
Minusy: "I've been to 40 countries and flown many airlines. the only ones worse than Norwegian is the budget Russian ones. Never again. They hit us with $200 in bagage fees because we didn't order baggage online 24 hrs before the flight. Unheard of."
Plusy: "Punktualność miła obsługa. Polecam."
Plusy: "Crew were very friendly and the plane was clean and modern"
Minusy: "Boarding process was a little convoluted and we were delayed by an hour"
Plusy: "planes are brand new and for the price (under $500.00) from Stockholm to NY it's a steal - but...…."
Minusy: "same point !We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Plusy: "same as above"
Minusy: "same as above"
Plusy: "Entertainment and plane was new."
Minusy: "They would have charged forctoilet paper if they could. Even the worst airlinein the US will give you a glass of water. Baggage charge. Will look to all my options next time. 6 1/2 Flight not even a,cracker. The servers were not friendly at all nor helpful."
Plusy: "The internet on the airplane!"
Plusy: "The flight from Rome to Oakland was comfortable, even in economy class. Bags and meals were free, which is a nice touch, and on-board entertainment was exceptional. The hot dinner was decent: chicken or meat ravioli."
Minusy: "There were no choices for the lunch: a sandwich with no meat. The bathroom was out of paper towels half way throught the flight, and out of tp near the end."
Plusy: "Friendlyness of the cabin crew on the flight. Cleanliness and comfort of the overall flight."
Minusy: "Check in was worse than waiting on the line to get into The Bronx Zoo on a sweltering summer afternoon! The kiosks didn’t seem to work. And the attendant that was walking around didn’t have anything helpful to say. Coupled by her nasty attitude and shortness to answer any question, made the 40 minute walk through all the stantions more annoying!"
Plusy: "The seats the leg room"
Minusy: "The entertainment was all old stuff Boarding was delayed and the check in area was not really very well set up you had to take your bags once checked in to another area whilst manoeuvring round people"
Plusy: "The price was great but did not realize I needed to pay extra for luggage (a small suitcase) and there was no service for drink or food unless you pre ordered a meal. So good to know! Check in leaving JFK was pretty long and not so smooth but all went well! Intertainment was fine and seats comfortable!"
Minusy: "DY 7016 was scheduled to leave JFK on January 7th at 10 PM. We took off at 4 AM. This is unacceptable."
Plusy: "Crew is always nice. Like the aircraft."
Minusy: "Not your fault, but it took 15 minutes for JFK to allow us to get off the plane. I also miss the days when everyone got food and drinks/snacks. I never see an option to pay for a meal, I thought even on cheaper flight search engines they would give you the option."
Plusy: "The flight was smooth and faster"
Minusy: "I believe food on flight must be for all passengers as a result food cost should be added to ticket.l didn't like the sight of people eating and others hungry."
Minusy: "Boarding was delayed with no explanation or update. Seat choice was an added cost. Baggage was an extra cost and even higher at check-in. You had to pay extra for a meal beforehand and if you didn’t there was nothing. You didn’t even get offered water or a soda on a 7 hour flight!"
Plusy: "I got a refund. Nothing other than that."
Minusy: "Previous flight was delayed and Norwegian changed the flight so HiFly was operating. Didn’t have any way of checking in so even though I was at the check in desk almost an hour early I wasn’t allowed in and they stated I missed my flight. They weren’t able to get me on the evening flight either. I was stuck at the airport. Throughout this there was absolutely no compassion from any of the workers. I was visibly very upset and the supervisor was standing right in front of me joking around with a coworker, ignoring me. I had to go up to her. I am seriously concerned about my flight back from London via Norwegian, and should probably just cancel and use a different airline to be honest."
Plusy: "The entertainment were a good selection but if they can give specific season and episode that would be great because I want to be able to watch an episode in order."
Minusy: "I didn’t like how when I was holding my cup of hot water. A crew member walking very fast down the aisle pushed my hand and splash water onto my lap. That didn’t make my 8 hour flight back to NYC very nice."
Plusy: "Good entertainment options on individual screens, where you can also order food"
Minusy: "They charge for just about EVERYTHING. I was aware that checked luggage was not included in the ticket price so I prepaid for that. But be prepared: even on an 11-hour flight you must also reserve meals (i.e., prepay), or you'll be looking forward to buying from the "snack bar"--$9 for a small sandwich. Other items they charge for: water, earbuds, blankets... Don't even ask if there are free snacks. I'm surprised I wasn't charged for speaking with a crew member (when I could flag one down--good luck with that). They begin "boarding" 2 hours before departure. Why? So you can stand in a long line, no food venues nearby, to then be sequestered in an enclosed waiting area until they condescend to let you on the aircraft (no fee for that, surprisingly). Unless you prepaid another fee for expedited boarding. But if you're a common peasant I suggest taking a different discount airline where they actually care about their customers."
Plusy: "Smooth boarding and helpful staff."
Minusy: "Did not know that I would need to have my own headphones. Purchased rather poor sound experience headphones. Could not make my meal request change as vegetarian. Did not see that even when I booked the flight. Passengers should take their own light snacks and drinks after security."
Minusy: "I was charged $65 for a carry on that they wouldn't allow me to carry and made me check the bag ..."
Minusy: "Flight delayed almost 3 hours"
Plusy: "Wszystko oky., jak zawsze.Polecam Norwegiana."
Minusy: "Nie podobalo mi się opóźnienie lotu."
Plusy: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Minusy: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Plusy: "Dreamliner was good."
Minusy: "I did not like food service.I have some food restrictions.There were no kosher or halal options.Anyway, I was not expecting that but I wanted to get a cup of soda but the crew said if you don't get the food you can't have the soda so I had to buy it. This is stupid. I did not like luggage restrictions they allowed me only 10 kg if it is more than 10 you have to pay another hundred dollars. If I find another direct flight I'll try it."
Minusy: "Didn't make it. Had to stay in hotel fly to London wait 4 hours then fly to Los angeles"
Minusy: "The tickets are extremely unclear as to which airport they depart and arrive at."
Plusy: "I love Norwegian!"
Plusy: "First time flying Norwegian internationally and it was fantastic. Brand new plane with a nice entertainment system and high tech window shades. Super nice employees and the food was alright as well. Will fly Norwegian whenever I can."
Plusy: "Flight attendants were very pleasant. Food and service was good. Good selection of movies."
The flight was delayed, the aircraft was changed last minute and my partner and I got separated, though we paid for the emergency exit seats. Accidentally I spot it and then it was sorted out.
Lot opóźniony 3h, po raz kolejny, beż żadnego wytłumaczenia. Dno
W dobie pandemii, na lotnisku stalem godzine poniewaz wylaczone z uzytku krzesla maja zapewniac bezpieczna odleglosc. W samolocie wirus juz przeciez sie nie rozprzestrzenia. Linie lotnicze staly sie bardzo aroganckie, poprosilem zaloge czy mozemy poprzesiadac sie skoro zostaly wolne miejsca, uslyszalem ze jezeli nie wykupilem miejsca to jest to niemozliwe, a potem slysze przez intercom ze zaloga jest po to zeby sie nami opiekowac. A moze jednak, pilnowac interesu?
Positive: The flight was on time, which is quite a rarity, especially for low-cost carriers. The flight attendants "upgraded" me to an extra legroom seat (although it was more for practical reasons, as they needed someone by the emergency exit). Negative: In full Covid-19 pandemic wave, most of the passengers were checked for boarding, but instead of either being allowed to directly board the plane or at least to wait in front of the boarding gate at a relatively safe distance, everyone was crammed into a tiny space between the boarding desk and the actual gate. I'm not sure I wouldn't been comfortable being piled together with 150 other people in a little over 50sqm in "normal" times, let alone during a pandemic. Also, despite the plane only being at around 2/3 capacity and most of the extra legroom seats being unoccupied, the flight attendants were very reluctant to allow a fellow travel companion to sit in the same extra legroom row with me, because "these seats cost more than the regular seats", which I thought was very petty (regardless of whether it was company policy or the attendants' own rigid attitude towards the situation).
The crew was exceptionally kind. Communication in terms of gate changes could be better
The one thing I must say is that the flight wasn't full at all, and in this case, I'm really unsure why they wouldn't sit people farther from each other.
Plusy: "Mało ludzi leciało dzięki temu sprawnie i szybko ale to pewnie zasługa Koronaściemy :-)"
Minusy: "Fotele i ilość miejsca."
Minusy: "Można podać wodę do picia i mały poczęstunek."
Plusy: "On time"
Minusy: "We got sanatizer when boarding which was so small like a stamp, useless"
Plusy: "It was enough fast"
Minusy: "Too much money for nothing service."
Minusy: "not charge me for carry on luggage"
Minusy: "I paid 3 tickets for my kids from Prishtine to Budapest online through Kayak and when they went to check in they didn’t accept the tickets!!! They made them to buy new tickets because they didn’t accept those that I bought online.!! When I asked why they it happen they lady From call center turned the phone off."
Plusy: "Nothing. Horrible experience overall, but what you pay is what you get."
Minusy: "Pretty much everything..."
Plusy: "Absolutely nothing"
Plusy: "We had an eventless and safe flight and it was not too cold on the plane."
Minusy: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."
Minusy: "Flight was late abolutnie 1 hour"
Plusy: "I think some of the issues were passenger related, and passengers not listening to the crew. So it wasn't so much I liked it but some of the crew's attitudes were warranted based on the passengers."
Minusy: "We were loaded onto the bus to take us to the plane and then stood on the bus for 45 minutes! Then were delayed even longer. With zero explanation the entire time. Additionally having to pay for even water is a bit much, especially when I came prepared, but drank more because it was hot on the bus."
Minusy: "Staff could of been friendlier. They would not give me a cup of water and said i had to buy a bottle."
Minusy: "Więcej miejsca na nogi. Brak opóźnień."
Minusy: "Comfort of the plane. So freaking uncomfortable. Seats didn’t even recline back."
Minusy: "Application instruction on baggage hande king and que to boarding."
Plusy: "Cena za bilet i punktualność."
Minusy: "Bardzo ciasne i niewygodne fotele. Pogoń za zyskiem ma swoje granice. Ograniczam loty w WizzAir do minimum."
Plusy: "Good airport . Punctual flight ."
Plusy: "Nie było źle Ale fakt że odprawę przeszedł nietrzeźwy Pan do którego wezwano ekipe medyczna I.lot opoznil sie o 40min"
Minusy: "Troche wiecej zwracac uwage jacy pasażerowie wchodzą na pokład A nie skupianie i polowanie na walizki.kto ma za duża i może dodatkowo zapłacić."
Plusy: "Wygodne fotele dość czysto"
Plusy: "Start i lądowanie o czasie."
Minusy: "Okolo 140 pasazerow z priority i proba ich upchniecia do 1 transferu. Na pokladzie syf brud malaria. Samolot nie byl sprzatany po poprzednim locie. Kolejka priority bez widocznego oznaczenia i z tego powoduprzepychanie sie przez ludzi bez priority."
Minusy: "Opóźnienie o niemal 2h, obsługa średnio miła"
Plusy: "Obsługa bardzo uprzejma, pomimo zmęczenia i " długiego dnia""
Minusy: "2h opoznienia"
Minusy: "Lot był.opozniony ponad godzinę do tego jak zawsze mało sprawnie szła kolejka do samolotu!"
Plusy: "I liked how the crew on the plane worked. Very nice."
Minusy: "I didn't like the tedious boarding process when we were all herded into a very confined space. Also there was a cabin baggage issue that came up that might have been avoided if the new policy would have been made more obvious during the ticket purchase process."
Minusy: "Jak zawsze lot był.opozniony!"
Plusy: "Podróż przebiegła niezauważalnie szybko w miłej atmosferze pod opieką profesjonalnej załogi."
Minusy: "W tym miejscu nie mam nic do dodania. To był naprawdę bardzo miły i udany lot."
Plusy: "The crew was really nice"
Minusy: "They are not organized. This company doesn’t have a transparent policy. Because I didn’t checked in on time I had to pay 35 euros. I was there 2 1/2 hours early and I almost missed the flight. I’m extremely upset"
Plusy: "Odlot co do minuty, bezbłędne lądowanie. Brawa dla kapitana Polaka."
Minusy: "Lot opóźniony 1.35h. Duszno. Staliśmy w kolejce do samolotu po czym.z powrotem nas cofnęli. Wody brakło a temperatura przekraczała 35st. Tragicznie!"
Plusy: "Płynny lot, dobre lądowanie. Sam lot - bez zarzutu."
Minusy: "Spóźnienie 35 minut, co sprawiło, że uciekł nam ostatni pociąg. Ale jest postęp: poprzedni lot z Luton opóźnił się o 6 godzin."
Plusy: "Nice crew"
Minusy: "Both flights were Delaid. It was unorganized in every point, felt like chaos. Ryanair sells same services for cheaper price, so I thought it was overpriced."
Plusy: "Zwyczajny spokojny dość długi lot."
Minusy: "Ponad godzina opóźnienia !!! Ale to można zrozumieć. Po wejściu do hali odlotów, pomimo elektronicznej odprawy, posiadaniu wydruku z adnotacją Priority i bagażu podręcznego należy się odprawić przy stanowisku nadawania bagaży (kolejka sic !) w celu otrzymania tzw. paper ticket. Oczywiści w moim przypadku nie dodano czerwonej naklejki Priority Boarding !!! Obsługa przy boardingu nie respektuje usługi pierwszeństwa wejścia na pokład. Pierwszeństwo jest tylko przy przejściu do hali tuż przed wejściem do busa lotniskowego. Potem już i tak wszyscy jadą wspólnie, więc pierwszeństwa wejścia na pokład nie ma. Dodatkowo jeśli zostaniesz skierowany przez kolejnego niekompetentnego pracownika lotniska DWC do niewłaściwego z dwóch autobusów (jeden podjeżdża do przednich schodów, drugi do tylnych) musisz się przeciskać przez cały, pełen pasażerów i bagaży pokład samolotu, ponieważ procedury !!! nie pozwalają przejść do odpowiedniego wejścia, np. tylnego mając miejsca 29. Nigdy więcej Wizzair, którego pracownicy pokładu twierdzą, że odprawa i boarding nie jest zależny od firmy Wizzair. Tylko dlaczego to Wizzair pobiera opłatę za usługi typu Pierwszeństwo wejścia na pokład ?"
Plusy: "Przestrzeń, załoga, czystość, cisza."
Plusy: "Miła załoga, nowoczesny samolot sprawny odbiór bagaży podręcznych oddanych podczas boardingu-cały lot na +"
Minusy: "Brudne lotnisko po stronie powietrznej, bardzo mało miejsca na nogi..."
Plusy: "Cabin crew podczas dzisiejszego lotu była po prostu genialna! A szefowa pokładu to już w ogóle przeszła sama siebie! Była cały czas uśmiechnięta od ucha do ucha, pomocna i widać było zezalezy jej na tym aby pasażerowie byli zadowoleni :)"
Plusy: "Spakuj cisza i miłą atmosferą lotu oraz dobre relacje"
Nic szczególnego do podobania nie zauważyłem.
This company for nobody sending the invoice.This is tottaly wrong
the worst experience in my life
Plusy: "Nothing amazing its opposite, ryanair.com its the worst airline in Europe or maybe on the world. EU parliament should closings this airlane"
Minusy: "no chance to be better, I think its all Passenger should expect only its will be worse"
Plusy: "We (a family of 5) were late for 5 minutes (literally) to the boarding ... Our flight was at 3.45 PM and were at the gate at 3.20 PM ... We were held up at the Passport Control by the Polish Border Guards at the Passport Control - their computer was down ... My wife cried, my kids cried and asked to be let in on the plane ... Nobody cared to help us ..."
Minusy: "for RyanAir to be more human and humane and caring ..."
Plusy: "Nada me gusto del viaje. Desde la espera para abordar hasta el avión y el servicio que ofrecen. Lo mejor del viaje es haber llegado sano y salvo."
Minusy: "Obsługa dramat.. Cztery osoby stały cały czas rozmawiając ze sobą z tyłu lub przodu samolotu. Po turbulencjach zapomniały odblokować toaletę ludzie stali dobre 15 minut. Nie reagowały na dzwonek. Obsługa wdawała się w rozmowę z pijanym pasażerem. Dramat!!!"
Plusy: "Very quick flight"
Minusy: "Zmarzłem. Kawa parzona."
Minusy: "I tried to check in 24 hours before the flight and was unable to, resulting in a missed flight and hundreds of USD for another flight plus the cost to get to another airport"
Minusy: "Nie wpuścili na pokład bo był błąd w nazwisku,"
Plusy: "Nothing. I never took a flight so bad in my life."
Minusy: "They could have another line to the people that couldn’t make check-in online, but they prefere to charge you a amount of $55,00 euros. Me and my husband tried to do the check-in online but the system was out off service and than when we tried again, 2 hour before departure, it was no possible"
Minusy: "Travelers need to be informed better about Ryanair's baggage restrictions."
Plusy: "Crew was very nice!"
Minusy: "Amount of carry on bags were unclear and we got charged 50£ for having a second bag. This was very confusing and frustrating as we boarded. We were told it was for space but there was plenty of room for luggage."
Minusy: "If the seat and sitting area would have been cleaner and if you could recline your seat"
Plusy: "Comfortably seats and more reliability."
Minusy: "It’s a classic ryanair flight. Need I say anymore!"
Plusy: "Załoga pomogła mi znaleźć zgubioną kurtkę. Byli bardzo mili."
Minusy: "Brak miejsca na książkę/telefon przy siedzeniach np. z przodu na siedzeniu przed pasażerem."
Minusy: "While the crew was not rude, they did not have the cheer and hospitality most come to expect when flying with any airliner."
Plusy: "The best thing with the flight was the seat, which is very mediocre."
Minusy: "Comfort and food"
Plusy: "Ryanair is different...the crew sells perfume and lottery tickets during the flight."
Minusy: "The board in BUD said flight was delayed...no gate info. Then I noticed people in the area frantically getting up...witching 5 min there was no gat to a message that said boarding...last call! We frantically got to our gate which was a large metal pole building...where we stood for 30 plus minutes."
Plusy: "Punktualnie i sprawnie, z wyjatkiem problemow z miejscem na bagaż na pokładzie."
Minusy: "Tłum ludzi z wykupionym priorytetem, przez co kolejka i czas oczekiwania rownie dlugi, oraz brak miejsca na bagaż na pokładzie."
Plusy: "Zwłaszcza lądowanie - bardzo delikatne :)"
Minusy: "Opóźnienie ponad 1 godzinę!"
Plusy: "Całość podróży przebiegła bardzo sprawnie."
Minusy: "Ciagle zawracanie głowy proponowanymi przez obsługę usługami, ale wiem ze dzięki takim zabiegom linie mogą sobie pozwolić na oferowanie tak atrakcyjnych cen za loty :)"
Plusy: "miła odprawa i załoga pokładowa"
Minusy: "kolejki i czekanie na wejście (mimo priority) bardzo głośne zachowanie pasażerów - dzieci oągłdały głośno filmy bez słuchawek, rodzice mniejszych dzieci pozwalali im wrzeszczeć dla zabawy, niektórzy dorośli krzyczeli do siebie"
Minusy: "While going through security, Ryan Air misplaced my husband's shoes, which caused us to miss our flight. We then had to paid €100 each to get on a flight to Manchester 2.5 hours later & then we had to take 2 trains from Manchester to Liverpool We missed our tour in Liverpool & had to pay £45 for it anyway."
Plusy: "Profesjonalna i sympatyczna kontrola bezpieczeństwa na lotnisku w Balicach. W odróżnieniu od Pyrzowic jednak można kontrolować kulturalnie i w poszanowaniu prywatności."
Minusy: "Znowu prawie 90 minut opóźnienia. Obawiałem się, że nie zmieszczę się w godzinach pracy wypożyczalni samochodów w Alicante."
Plusy: "Flight crew was good."
Minusy: "Flight 40 mins late"
Plusy: "Ogólnie to tylko miła obsługa jest na plus, reszta to porażka."
Minusy: "Nie dość, że lot był opóźniony, to zmieniono bramkę na oddaloną od pierwotnej o kilometry, trzeba było się cofnąć do sali odlotów, później dwa przystanki kolejką i jeszcze maszerować dobre 400m. Jak już wsiedliśmy, to pilot zakomunikował, że postoimy przy terminalu jakieś 40 minut, bo korytarze powietrzne zwężone, czy coś w tym rodzaju. Na ciepło posiłki tylko po starcie. Masakra jakaś."
Minusy: "Odlot opóźniony o 3h."
Plusy: "Crew was friendly and the boarding process was relatively smooth."
Minusy: "The A/C made the cabin so cold that I am still shivering nearly two hours after landing. The cabin was cramped and uncomfortable, but I have experienced less comfortable seats on other budget airlines."
Plusy: "Cheap & Cheerful, as usual"
Minusy: "Delayed Boarding Delayed Taxi Delayed dis-embarking (no dispatcher) just two bus drivers and no unloading of cases o those with mobility issues"
Plusy: "Samoloty to taki ładne maszyny :)"
Minusy: "Lot był opóźniony o ponad dwie godziny i nawet jak już wszyscy byli w samolocie, czekaliśmy już z włączonymi silnikami pół godziny. Po wylądowaniu również czekaliśmy 20 min na autobus. Łącznie lot opóźniony o 3 godziny i żadnej rekompensaty ze strony linii lotniczych."
Minusy: "Opóźniony lot o 1 godzinę. Brak jakiejkolwiek informacji o opóźnieniu. Brak jakichkolwiek przeprosin."
Minusy: "hałas, bałagan"
Plusy: "Wszystko było ok"
Plusy: "bylo dobrze, nikogo nie bylo obok mnie przez dwa loty"
Minusy: "godzina spoznienia"
Plusy: "Comfortable seats and cabin for a short flight and friendly crew"
Plusy: "Bardzo przyjemny szybki lot"
Minusy: "Opóznienie lotu powrotnego"
Minusy: "Brak przygotowania samolotu do lotu. Opóźnienie 1h"
Plusy: "Was on time and price"
Minusy: "I did not like the comfort of the airplane, at least put usb to charge the phone"
Plusy: "To really enjoy flying budget carriers, it’s imperative to purchase upgrades like more seat room and premier boarding. It’s so worth it!"
Minusy: "It was snowy and windy when we boarded, a jetway would have been better."
Minusy: "6 godzinne opóźnienie lotu"