Zagubiony bagaż bez informacji
Plusy: "My husband was on a business trip and his company booked him in business class. Economy was overbooked they cave me a free upgrade so I could sit with him!"
Minusy: "Cost of extra bag. Also size limit for overhead carryon"
Minusy: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Minusy: "Could've been on time"
Plusy: "Water provided."
Minusy: "My fly connection did not appear in screens, confusing, stressing. Fly left more than one hour after schedule, no explanation, still arrived on time"
Plusy: "Seat more comfortable than most economy seats with other airlines. Smiling, attentive cabin attendants. Good food. Easy to get to next flight. Seems a bit more spacious than other airlines."
Minusy: "Free Wifi."
Minusy: "Guy behind me kept asking for a seat upgrade and when they didn’t oblige spent the whole 11hours kicking the back of my chair in protest. I understand this isn’t the crews’ fault. But maybe the bid upgrade for seats isn’t the best system?"
Plusy: "Leg room always an issue. Crew really great."
Minusy: "Gluten free option"
Plusy: "I was offered to check in my carry on, it was nice."
Minusy: "I was told a wheel chair would be available to help me get to Terminal E in Zurich. I had literally TO RUN to catch my connecting flight to NYC since the chair was not their for me in Zurich. I almost missed my flight. I am a 79 years old woman. That was one terrible experience."
Plusy: "Flight attendants were very understanding."
Minusy: "I requested a basinet for my infant daughter and I paid a total of $98.93 extra, but on the plane they told me they didn't know anything about that and they didn't have any basinet. I called Swiss as soon as I landed, and I've told my request was sent but it was never confirmed. They also told me they will send me an email when the basinet for the return flight is confirmed. At this point, I'm not even sure what I paid the $98.93 for."
Minusy: "Seats are too cramped for an international flight."
Plusy: "The business class ground crew proposed to check in our hand baggage and were very helpful. (We were in economy class) It was my birthday and i was very touched to receive a spontaneously made card and some chocolate truffles and a smile from the flight crew."
Minusy: "I think the choice of films could be improved."
Minusy: "Placed in back row. Ran out of food choices twice!!! Requested they start serving from the back after the first shortage. Told that was not the procedure. The Swiss need to apply customer care to all in the same class equally."
Plusy: "The crew were great and boarding went very smoothly."
Minusy: "After such a smooth boarding we found we had to sit on the tarmac for an hour because of congestion at Zurich."
Plusy: "I was very pleased at the flight crew, the food and entertainment. We had a really fast connection in Zurich and our luggage made the connection, which was a big relief."
Plusy: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Plusy: "The best thing is that they’re always on time"
Minusy: "The seats are way too cramped"
Plusy: "The buttered pretzel was nice, and different."
Minusy: "The plane seats are closely spaced. I'm not heavy but am tall, so the row spacing isn't the best. The cattle call boarding is not desirable. Would prefer zone boarding."
Plusy: "Loved the warm and very delicious quiche, thank you!"
Plusy: "The gate agents, crew, and food."
Minusy: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Plusy: "Punctuality, onboard service and the food served were all very good. Their app is very practical, no need to go to the counter except for dispatch of luggage."
Plusy: "On Board Service"
Plusy: "Easy, quiet boarding and flight, USB port available, audio and sound were working, nice movie selection. Friendly and helpful crew, assisted with cough crisis"
Minusy: "Seats from JFK to Zurich were a little bit squeezed."
Plusy: "Good staff, good boarding, good announcements"
Minusy: "The chairs are so small!"
Plusy: "Crew was great. Flight kept time. Safe trip. Thank you."
Minusy: "Entertainment failed on both my seat and the lady next to me. On top of that they secrectly charged $10 extra on my card after my flight! I already got the ticket and paid extra luggage- what is the extra charge for?? The lady at extra luggage tried to overcharge me as well! Had to refer her to your website! I need this excess charges reversed. I demand an explanation!"
Plusy: "Flight crew were courteous and efficient."
Plusy: "Most everything about the process."
Minusy: "Person in front reclined chair fully and left virtually no room for sitting!"
Plusy: "Leg room"
Minusy: "No entertainment"
Minusy: "Did not get to make this flight either. Horrible."
Plusy: "Very attentive to children at boarding and in-flight."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "The crew was very friendly and attentive. I was impressed at the amount of food we received through out the flight. My family and I enjoyed our flight with Swiss airlines and will definitely use them next time we travel."
Plusy: "very professional crew, clean cabin, interesting choice of documentaries"
Minusy: "it would have been nice to see a hostess walk through with water every hour, of so why is there no world news in your tv selection?"
Plusy: "Not very much. At least the staff was friendly."
Minusy: "It seems like they always sit me next to the bathrooms. If I'm paying that much for a flight, I don't really appreciate having hordes of people lined up for the bathroom, bumping me constantly. I also don't very much like the door constantly opening and closing, due to noise and the obvious smell. Furthermore, I sat next to a family with 2 screaming babies. Overall, 8 hours of agony. Not a good experience at all."
Minusy: "We had almost 8 hours delay"
Plusy: "Boarding without frills. On-time departure. Overall good food. Great cabin crew; they took care of a toddler with a fever and her mother."
Plusy: "The new aircraft"
Minusy: "Lavatory wasn't clean enough"
Plusy: "From my previous flight, the crew informed the flight attendants to LA about my condition. This crew checked in with me every few hours to make sure I was comfortable and had enough tissues and tea to make it through the 12 hours."
Minusy: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Plusy: "The courteous and helpful crew. The food and snacks."
Minusy: "The cramped seats and the poor leg room."
Plusy: "Overall product fine, food excellent"
Minusy: "Quality of seats. Overall every class seems to have same seats in Business one middle seat free. Does make for comfort of the actual seat. Virtually no entertainment, no head phones or such like. (3 hour flight)."
Plusy: "At list 2 attendants were extremely not polite . Air condition was turned on 2 minutes before landing . To collect food plates from passengers took more then 2 hours . When passengers asked attendants, to evaluate when it going to happen the answer was very rude ״ you should fly business in case you want it faster " . It was a night flight and it took 3 hours to turn off the lights . One of the girls attendants told me that I have too many hand handbags with me , only 1 piece allowed . I was with 3 pieces but we were 3 persons my wife and my Childe . I was trying to explain her, but she was unable to listen . It is not Swiss I know , I like to flight Swiss , but this flight was extremely disappointing .It was many confusions with other passengers as well. wrong meals , wrong seats , no air condition, ... the flight was a nightmare"
Minusy: "In this flight nothing , one of the worst I have ever had ."
Plusy: "The food, the crew, and the smooth landing"
Minusy: "The seats. Kind of uncomfortable"
Plusy: "I appreciated the big meal, dinner, about 2 hours into the flight. Nice to have real metal utensils, not plasticware, to eat with. The 'breakfast' for the overnight flight was more of a throwaway: muffin, granola bar, fresh fruit cup. Nice to get wine, or maybe beer(?), with dinner at no extra charge, served from regular wine bottles, not individual-serving containers."
Minusy: "$35 per flight leg (Lufthansa policy) to choose seats was distinctly annoying. I didn't know when I booked the flights, so the surprise $70 add-in (for round trip definitely would have figured into the price/schedule choice in the first place."
Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."
Minusy: "KLM lost my suitcase and did not deliver it until three days later... They refused to compensate me for having delivered the bag with broken articles inside (A pair of Rayban Wayfarers!)"
Plusy: "Services is good ."
Minusy: "Food can be better"
Plusy: "The crew was professional & friendly"
Minusy: "Food was terrible honestly, entertainment system didn't work on 1st flight."
Plusy: "KLM are our airline of choice. A great full-service carrier with impecable standards."
Minusy: "All of the less than good, obvious!"
Plusy: "Boarding was quick and flight was calm"
Minusy: "The coffe and breakfast."
Plusy: "Food and service"
Minusy: "Working wifi would be good. Better A/C. More comfortable seats"
Plusy: "Nice staff and no delay"
Minusy: "Instead of crisps maybe a bit of cheese or crackers"
Plusy: "Service is awesome. Food is great."
Minusy: "People with short connection are affected by the 15 to 25 minutes delay."
Plusy: "Crew was great and professional."
Minusy: "Entertainment controls were outdated and confusing to operate. There were no charging ports."
Plusy: "The earphones for out two seats only worked intermittently, but the Purser, Lee-Ann handled it professionally and pleasantly. That was the only disappointment in an otherwise pleasant flight"
Minusy: "The earphones could have worked!"
Plusy: "Food provided, staff kind"
Minusy: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."
Plusy: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Minusy: "There were several flight delays and gates were changes a few times."
Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plusy: "The staff tried to help me when it was evident we would not arrive on time"
Minusy: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Minusy: "Very slow service at checkin, was not even available when I arrived at the airport"
Minusy: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."
Plusy: "Everything was clean and well organized."
Minusy: "The flight was delayed 1 1/2 hours."
Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minusy: "Nothing to say"
Minusy: "Food had only vegetarian choices. No charging place and ambiance was noisy"
Plusy: "Easy to board and easy flight."
Minusy: "Flight departed 35 minutes late"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Everything excellent. Comfortable seats in business."
Plusy: "Friendly in-flight personell"
Minusy: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"
Plusy: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Minusy: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Plusy: "expedited check in with nice staff. Security staff were pleasant, and the entire check in process for everything was easy"
Minusy: "there was no lounge close to our departure gate"
Plusy: "Cabin crew were very professional."
Minusy: "Aircraft returned to gate due to fault and was delayed for 45 min."
Plusy: "Food was just fine, movie selection very good"
Minusy: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"
Plusy: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Minusy: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Minusy: "After more than two hours of delay... Initially the flight takes off was at 8:35... Then 21:20... Then 21:50... Then 22:10. Finally we took off at 22:40... Refund our money klm..."
Plusy: "Seats were comfortable"
Minusy: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Only thing we liked was the fact that we were able to get onto our flight at all..."
Minusy: "Was not informed that checking in online is the only way to secure a seat. So, regardless of whether you book your tickets 3 months in advance or the day before, you're not actually guaranteed a seat unless you check in online. We weren't told this until we were at the airport and checked in there that we might not be able to get our pre-booked in advance flight because of over-booking from KLM. We then had to wait and see if there were seats available when boarding. Luckily, there were, but we were not sat together. Not the greatest start to our first holiday together as a couple. We were told that if there weren't seats available, they'd pay for us to get to another airport to fly out, which would have meant a huge delay on the only time off we'd get together this year and have to rearrange our pre-booked and pre-paid living arrangements for the week. All because there wasn't a lot of emphasis on the need to check in online before hand. You'd think if someone checked in at the airport, that would be more of a guarantee that they'd be flying with you that day, but apparently not. Definitely not impressed or happy with this part of the KLM experience. This is the only company that we've had this problem with, they should make it clearer that it is essential to check in online."
Plusy: "The last two times we connected in Amsterdam to Humberside our luggage was delayed. This time it wasn’t. The simple things give the greatest satisfaction"
Minusy: "Without any explanation the plane I was due to go to Istanbul on at 11.30 was not available. I had to wait for a small plane coming from Edinburgh then wait for it to be emptied of passengers and cleaned. This meant we were over 2 hours late into Istanbul. No explanation or apology. I then missed my next flight in Istanbul and had to purchase another ticket. I cannot believe that air passengers are treated in this way!!! I will follow this up with KLM when I go home from my holiday."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
The layover in Frankfurt is not enough time to make it to the connection. Frankfurt security is understaffed and despite Lufthansa being aware of this, they offer the connecting flight, which is impossible to make. Lufthansa did not pay for hotel or food despite booking me with an unreasonable amount of time between a flight that wasn’t even delayed.
I think you should board the plane from the back and not the front. It's way more efficient.
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Minusy: "Food, entertainment program, pillows and blankets would have been nice,"
Plusy: "Everything was great thanks"
Minusy: "Perfect trip"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "delay of 2hours caused by disturbed person poor crew reaction no info to other passengers"
Plusy: "The large amount of entertainment to choose from was very nice."
Minusy: "Timeliness and comfort in seats could be better."
Plusy: "On the first leg of flight - united, we were surprised by the stewardess' request. We have 2 small children. The stewardess asked the man to change the seat so we can have more room in the center seats. We are grateful for that otherwise it will be very uncomfortable long flight."
Minusy: "I am hoping for games but didn't find chess or any other games on the Lufthansa flight. Please add that on the flight otherwise I will stuck watching the movies the rest of flight."
Plusy: "Very professional crew"
Minusy: "Entreteiment on bord"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Boarding by rows would avoid people rushing to line up ahead of time."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "The flight itself was good. But the connection wasn't. For this schedule, it is next to impossible to make the connection. The gate that the SEA to FRA flighy arrives at is at least half an hour away from the gate that SEA to MAA leaves from and there is a security checkpoint in between."
Plusy: "Very impressed with the flight crew team!!!"
Plusy: "Too cramped for a 10 hour flight"
Minusy: "Same as above"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Everything went well with check in, staff were nice and always there with drinks and food. I got to where I was going safely"
Minusy: "Flight was almost an hour late. Not sure why. It didn't set my schedule off so no complaints there."
Plusy: "Red wine was OK, passed on the free sandwich as last time it didn’t agree with me"
Minusy: "Flight was over an hour late and no compensation from the airlines."
Minusy: "Sittinf in the middle"
Plusy: "On time with good service."
Minusy: "Food - barely edible as usual. Economy seats seem to be getting tighter and with little leg room."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Flight crew was great and entertainment system was good but needed reset a few times . Seating not so much."
Minusy: "Sitting at the entrance of the bathrooms and was forced to move seats because traffic standing in front of me and tripping over me became ridiculous."
Plusy: "The food was pretty decent."
Minusy: "The seats are uncomfortable and do not recline. The plane was old. No entertainment. For the money look elsewhere."
Plusy: "The service was outstanding!"
Minusy: "Someone stole my phone charger :("
Plusy: "Wi-Fi and in flight entertainment"
Minusy: "I'm 6'3" cramped in economy"
Minusy: "Opóźnienie lotu"
Minusy: "Need AC outlets and TVs"
Plusy: "Obsługa i jedzenie"
Minusy: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Linia TAP odwołała lot nie oddała pieniędzy nie odbiera telefonów i nie odpowiada na maile. To oszuści
Lot odwołany z powodu Covid, nie da się dodzwonić do TAP, ignorują i nie odpowiadają ma maile, centrala w Portugalii niedostępna a w Warszawie przedstawiciela linii nie ma, po pół toku prób kontaktu zrezygnowałem, odradzam wszystkim korzystania z linii TAP
Airbus airplanes! Lot of room for legs
Minusy: "All seats are uncomfortable on all planes"
Plusy: "Seats super comfortable. Big screen entrainment."
Minusy: "One more time offer drinks for a very long travel time (other 10H)."
Plusy: "The new A330-Neo is a lot more comfortable than any other recent airplanes. Loved the space between seats and entertainment is outstanding too. Food was very good and the crew exceptionally friendly."
Minusy: "Nothing to complain about. Everything was outstanding."
Minusy: "Maybe have one flight be on time. Train ground crew how to put on fuel."
Plusy: "Boarding efficiency although the ... see below. Loved the salmon wrap and cheese 'n' biscuits"
Minusy: "flight was delayed at check in and on the tarmac - 40 minutes. No explanation for this"
Minusy: "More newer movies and better main course."
Plusy: "Space in the cabin"
Minusy: "Language included"
Plusy: "The Tap flight was an hour late causing me to miss my connecting flight with Tap and my car rental. Attendant NO help. Sent me wrong place!!."
Minusy: "Better flight attendants who know how to help. Never TAP again!!"
Plusy: "Cod fish meal was nice! Lots of movie options, and the staff were nice."
Minusy: "Foot rests would have been great to have. The boarding process was exhausting. A long line for another passport check (after the immigration check point) and the long bus ride to the aircraft."
Minusy: "I fee cheated because it is the first time that I have. to pay for luggage. In their website it states that the basic fare allows in check-in bag. They said to me that there are different categories of basic fare, which is not disclosed in their website. Additionally any seat change cost"
Plusy: "sporo miejsca na nogi"
Minusy: "możliwość wyboru posiłków"
Plusy: "Not much. Check in luggage charges destroyed the experience, this was not disclosed on the ticket itinerary"
Minusy: "TAP charges $120 1st checkin bag, this was not disclosed on the itinerary or kayak site when we book the ticket. We expect kayak to refund this."
Plusy: "I did like that the flight wasnt full"
Minusy: "Website was not intuitive with regard to baggage fees. Paid $100++ for ONE bag ans then they failed to transfer my bags to the connecting flight. Still waiting on the status of my belongings."
Plusy: "TAP serves edible cheese sandwiches. First time in years I eat plane food and don’t immediately regret it."
Minusy: "I travel with an international carry-on designed to fit in comoartments above seats in any and all planes (Tumi alpha 2 International), and yet TAP would claim it was too large to fit and forced me to check it. My problem is not only the wait once we land, but most improtsntly that the bags are beat up in the journey. Indeed, my carry-on arrived with several scratches on the plastic edges as well as some signs of worn on the textile. Because of this carry-on baggage size restrictions, I will not fly TAP airlines again (unless I can travel with my hand purse only)."
Minusy: "Paid thousands of dollars for this trip and my luggage is missing as tap Portugal convinently lost it."
Plusy: "Clean plane, nice crew"
Minusy: "No entertainment at all"
Plusy: "Ciepły posiłek na pokładzie, dobre winko"
Minusy: "Duwersyfikacja miejsc w samolocie / płowa rzędów do 12 wygodniejsze oraz z większymi odstępami miedzy rzędami, propozycja zmiany miejsc w tej samej klasie ( economy) za dodatkową dopłatą jest słabym rozwiązaniem - po tym doświadczeniu nie będę polecał podróży liniami TAP"
Plusy: "The staff was great, very friendly and helpful. Super accommodating. They had wonderful customer service."
Minusy: "The videos weren’t working, so we had no flight entertainment. I didn’t realize I had to pay $105 USD for my ONE 25 kg bag since it wasn’t on their website nor was I told at check-in. They called my name at the gate and told me I had to pay for it. The food wasn’t that great— my potato, or maybe yucca?, was rock hard, and the chicken needed a lot of salt. The seats didn’t decline that well, and the temperature was either freezing or really hot."
Minusy: "The flight was cancelled few hours before departure. I called the customer service and they a flight to Tel Aviv a day after with 3 stops. It was imposible to accept, so I've cancelled and bouhgt another ticket from other airline and ask for refund. Three months later I still waiting for the money. Not recommend at all TAP."
Plusy: "Not too many people"
Minusy: "Was delayed. Too long waiting for luggages"
Plusy: "Very nice flight. Complimentary wine, meals and movies. We were in Economy Plus so the leg room was quite good."
Plusy: "Good food. More or less on time."
Minusy: "No electrical outlets."
Plusy: "The plan was clean, newer, and comfortable. If you sit towards the front of the plane you end up sitting in economy plus for the economy price."
Minusy: "No entertainment, but the flight were short enough it wasn't really a problem. With downloadable Netflix and Prime, that isn't a problem anymore."
Plusy: "Great friendly service. Very clean and organized crew. Nice plane, great flight crew. Comfortable seats. Free ear pieces and drinks for international flights"
Minusy: "was delayed 2 hours"
Minusy: "Poor entertainment"
Minusy: "I was told at the check in that my bags are NOT paid for...when I booked the tickets on line there was no mention of any additional charges, or option to purchase baggage"
Plusy: "Disorganised boarding and staff not efficient Plane was not cleaned until passengers arrived at plane and waited in buses while they finished cleaning, waited standing approximately 30 minutes at plane on bus"
Plusy: "There was good variety of films and food was decent."
Minusy: "(1) TAP has terrible customer service and support. Was told on check-in that flight did not include checked luggage which is bizzare/unreal for an international flight especially since I also paid to upgrade my ticket. Even in explaining to me the person on the phone was rude. This was very disappointing as I had such an amazing trip to end on this sour note. (2) The boarding process took forever. They made us line up about 45 minutes before we actually boarded. So we were all standing around as opposed to being seated in waiting area. We did not board until after our take-off time. (3) Seats were really tight, uncomfortable and don't recline much."
Plusy: "On time, easy boarding"
Plusy: "Time in the air was fine, efficient once we arrived in Newark and bags arrived fairly quickly. Check-in counter in Lisbon were a little tricky to find (around the corner with no signs posted...) but it was efficient."
Minusy: "The boarding process was ridiculous. Went through security and then a second security screening at the gate when everything was gone through for a lot more than random folks. Then getting on a bus to board the flight instead of a jetway? I thought TAP was Portugal's national airline and had priority space at Lisbon..apparently not. No soap in the bathrooms on the plane! Ran out of diet soda (and we weren't at the back of the plane). On the way over, the flight attendants gave us conflicting instructions about our toddle sons's ability to sleep on the floor or on our laps. The entertainment system didn't work."
Plusy: "Check-in and baggage drop was fast. Food was good. Cabin crew did their job. Economy plus seats are comfortable and leg room was ok (I'm 1,84m tall). So, smooth and easy flight."
Minusy: "We arrived with 20 Minutes delay...and it was just the first shuttle of the day... could have been better"
Plusy: "Very friendly staff and well organized."
Minusy: "Booked my flight in January to ensure good seating for my family. Checked in day before departure and all my seats were changed. Also on my return flight. No notifications. We ended up all the way in the rear of the aircraft. Totally unexceptable"
Plusy: "Very good leg room. Easy pleasant flight."
Plusy: "Waited in an hour + 1/2 to check a bag, then waited an hour to board the plane. None of the employees told us what the delay was they just let us stand in line."
Minusy: "2 hour delay for a 30 minute flight. Really?"
Plusy: "The staff and no delays. Checking in , great customer services and she was vey efficient."
Minusy: "The uncomfortable seats ."
Plusy: "Professional and comfortable"
Plusy: "Aircraft seem well maintained and crews are very nice."
Minusy: "Boarding was a mess this time. The lady directing the boarding did not make clear where each group should stand. So The lady had to send most of us back which upset many. TAP should copy Southwest Airlines except self checkin kiosk are horrid no matter which airline uses it."
Plusy: "The crew were very friendly and relaxed even though there was a delay."
Plusy: "Crew was welcoming and service was great!"
Minusy: "this was a very last minute flight to return home. It was cancelled within hours. I am very disappointed."
Plusy: "We almost died!!! Engine failure during flight"
Plusy: "The boarding process was easy"
Minusy: "It wasn't made obvious on Kayak booking that you had to pay for meals separately, which is €40 and not that great from what I've seen. The staff was also very rude and unfriendly"
Plusy: "Seat was okay. Enough overhead space for everyone"
Minusy: "Seriously no food? Or even peanuts? Or a water? Shouldn’t have to pay $3 for water on a 8 hour flight..."
Plusy: "Nothing went well"
Minusy: "They could’ve had better direction and instructions when they cancelled our flight"
Plusy: "We were delayed for over 8 hours in Oslo. There was NO ONE from Norwegian at the desk EVER. We NEVER received any information."
Minusy: "Someone at the desk to tell us what was going on. Communication."
Minusy: "I thought flight attendants could have been a bit nicer"
Plusy: "Crew is efficient and friendly"
Minusy: "Business class seat isn’t a full recline (180 degrees). It is wider, with a footrest and reclines but doesn’t become a bed"
Plusy: "For the price range it’s a very good option. Not flying beds but comfortable enough for a transatlantic flight."
Plusy: "Plane looks so nice."
Minusy: "Fly more than 3 hours without drink or snack.. really ? Horible!!!"
Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."
Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."
Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."
Minusy: "No entertainment"
Plusy: "What I liked was the cleaness of the premium cabin on the Dreamliner was a plus. Seat 5A was roomy enough for a 5'4" female. The food that was included with my fare was good but I felt like a giant because the portions were packaged in these tiny little boxes and the plastic utensils where so small that it was hard to wrap your fingers around them to eat your food. The crew was attentive and the pilot spoke clearly when giving announcements which was a plus for me because I don't hear very well inside an airplane."
Minusy: "What I didn't like was that when you requested Business Class when booking your flight and you had the option to choose Business Class and your boarding pass and receipt states, "Business Class" on it, you think you are GETTING Business Class. However, that wasn't the case. The seats in the Premium Cabin are NOT Business Class. The seats do not lay completely flat. They only reclined back to to about half way and when the passenger in front of you have their seat reclined back, you have to pull on their head rest in order to get out of your seat. But the seats did have a foot rest which reclined with your seat. So, it could have been worse. In my defense, I did not know that this airline markets itself as a premium low fare airline. Had I known, I either would have not booked the ticket and went to BA or would have less expectations."
Minusy: "I’ve never been on a 6+ hour flight that did not feed you, or at least supply you with snacks and water/soda!"
Minusy: "I missed this flight because my connecting flight was delayed. When I reached this airport the gates were closed and they would not assist me. I had to go through kiwi which was VERY difficult in a foreign country. Kiwi did not reply quickly or helpfully to any request for assistance through the app."
Plusy: "The plane was comfortable, clean and modern. The seats were not cramped. It was possible to sleep on the overnight flight without interruptions from the crew. The pilot was funny and helpful and landed the plane so smoothly that I didn't even know we had landed!"
Minusy: "No email warning me"
Plusy: "The seats were comfortable and the crew was very friendly."
Minusy: "The air conditioning was very weak. I was hot through the whole flight. The TVs didn’t work. There wasn’t anything to watch."
Plusy: "The attendandats in premium cabin were great"
Minusy: "Multiple delays; even after boarding. Disembarking was a mess because everyone simply wanted off the plane. Delay resulted in an unexpected influx of travelers into immigration which was an additional delay. Premium seats may be ok for sitting and watching the limited entertainment selections but not designed for sleeping on an overnight flight. Upon landing water fell to the floor in the galley. Once on the ground no flight attendants bothered to dry it up; despite them all giggling when it happened. Seemed quite unprofessional. Can’t say I’d be inclined to book with Norwegian again. The price may be enticing; but you get what you pay for."
Plusy: "Punktualność miła obsługa. Polecam."
Plusy: "Priority service"
Minusy: "Being charge for everything"
Plusy: "planes are brand new and for the price (under $500.00) from Stockholm to NY it's a steal - but...…."
Minusy: "same point !We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Plusy: "It was quick, took 20min off the expected time. Comfortable airplane, great crew."
Plusy: "Absolutely the worst airline I ever flew with. . when I originally purchased my ticket on kayak . I did not know that I had to prepay for the food . I was stuck on a 9 hours flight . when they were serving the food . my only choice is to order from the snack-bar the prices were astronomical like 3 dollars a coke . I told the flight attendant that I was taking medication and I need to eat some real food . she did not barge and did not offer to check with other flight attendant . even where they were serving coffee , they told me the exact same thing . finally one flight attendant gave me a cup after insisting ."
Minusy: "the fact that that this airline did not serve food this was a 9 hours flight . the movie had a very poor selection . the flight attendant were not friendly at all and very blunt . you had to pay for the earphone 3 dollars even for the blanket . they charge you 5 dollars this is absolutely ridiculous mostly for a really long flight"
Minusy: "The USB port on my screen does not work. My phone was unable to charge."
Minusy: "Charged for being slightly over luggage weight. Delayed by over an hour"
Plusy: "Nice plane, free digital screens, friendly staff."
Minusy: "Very slow boarding. Food a la carte very expensive - best to bring your own."
Plusy: "Price was competitive. Nonstop from Oakland to Gatwick was great."
Minusy: "No Wi-Fi on 787. If they had Wi-Fi, my review would have been excellent, but lack of Wi-Fi makes the flight 10 times longer."
Minusy: "Completely disorganized checkin lines Boarded and then sat on plane for 2 hours"
Plusy: "The boarding was stress-free and the leg room was excellent"
Plusy: "Flight was 1 1/2 hours late leaving London. Crew was ok."
Plusy: "The film selection was good."
Minusy: "Delays with very little information. Cramped plane. Unprofessional staff. No free refreshments. Bad website and faulty app. A budget airline to be avoided."
Plusy: "It was pretty cheap to travel but came with a lot of restrictions"
Minusy: "Baggage allowances where very restricted and no headsets on airplane. Good choices where bad and had to pay for snacks and coffee."
Minusy: "$260 charged to check in two suitcases."
Plusy: "Everything went smoothly and well…"
Minusy: "Everything went smoothly and well…Until I had to wait 45 minutes for my bag to show up on the conveyor belt in the baggage."
Minusy: "Food, seat, entertainment"
Plusy: "Service was fine, but really wish that at a minimum water would be offered at regular intervals (at least every 3 hours) on long haul flights. Attendants do seem a little pissy if you ask otherwise you have to buy the $3 bottle from the snack bar. I know its not premium but 12 hours is a long time to only be offered two small cups of water. The passenger behind me was difficult the entire flight and kept hoisting himself up using my seat so it was hard to sleep the entire flight. The crew seemed to put up with him very well so I give them props for that."
Plusy: "Plane was in good condition and my seat assignment was good - nobody was sitting between myself and the person seated at the window."
Minusy: "Staff was a little unfriendly and the cheapest fare did not include any drinks or snacks, let alone meals."
Plusy: "Entertainment tv"
Minusy: "There was a beligerantly drunk man next to me. He was agressive and rude."
Plusy: "Wszystko oky., jak zawsze.Polecam Norwegiana."
Minusy: "Nie podobalo mi się opóźnienie lotu."
Minusy: "The flight was delayed around 2 hours. We were all stuffed in a small waiting room, then kicked out to have everyone go through a security check again with no explanation. The entertainment and food on the plane was not great at all. Probably wouldn't fly with Norwegian again unless I was on a serious budget."
Minusy: "Boarding was over three hours late. Ground crew was not forthcoming with information. Packed us into a small waiting lounge and then cleared the lounge. The ground crew looked out-of-control of the situation."
Minusy: "The tickets are extremely unclear as to which airport they depart and arrive at."
Plusy: "It was late due to some problem with the plane that required additional paperwork and they did not inform us very well anout it. Food is confusing. We got little half cups for tea that we didn't realize were our tea cups."
Minusy: "It was late. Better communication would help."
Minusy: "Well, due to a delay from Bergen to Copenhagen, I barely made my Copenhagen to Boston connector flight. The crew did their part to make sure I didn't miss my connecting flight which was terrific, but my check-in baggage did not make it (I hope it is still in Copenhagen). Normally I wouldn't grade so hard, but my check-in luggage was also mishandled on my connecting flight two weeks ago from Copenhagen to Oslo, causing me to miss my initial Oslo to Tromsø flight and settle for a later one. So two mishandled check-in bags out of six flights over a three-week period is not a good ratio. To be honest, if my baggage appears tomorrow I will be annoyed but not too angry. If not and it's lost, well, I love Norway and Norwegian patience, but conscientiousness is a good thing, and Norwegian or not, carelessness is a bad thing. I hope my luggage arrives tomorrow so I can forgive and forget."
Plusy: "The flight attendants are very welcoming and kind. The cabin has a positive atmosphere and comfortable seating. Food was also surprisingly excellent."
Minusy: "A bit cold."
Plusy: "The airplane was clean and the flight crew was friendly. There was a decent amount of space in the seats and there was enough overhead space for carry-ons."
Minusy: "There was no complimentary snacks but that is typical these days, I suppose."
Plusy: "Food was great. Entertainment very good - nice choice of movies, games, and information."
Minusy: "Crew was difficult to understand. Not as warm and friendly as I would expect."