Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."
Plusy: "Terrific hot breakfast in bus. class"
Minusy: "Window did not darken like the others."
Plusy: "Comfort"
Minusy: "Wifi on klm"
Minusy: "Still don’t have my luggage yet"
Plusy: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Minusy: "The plane is so old..,"
Plusy: "Friendly crew, upgraded seat was worthwhile"
Minusy: "More snacks in between meals,"
Plusy: "Friendly crew"
Minusy: "KLM lost one piece of my luggage"
Plusy: "Crew was friendly"
Minusy: "Passenger who needed wheelchair assistance it took KLM 50 minutes to get him off plane which delayed our boarding. KLM not prepared to handle passengers with needs"
Plusy: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."
Minusy: "Late departure. Rush to connect."
Plusy: "Nice attention and good food. Plane and seats are confortable"
Plusy: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Minusy: "Pay attention to passengers."
Minusy: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Minusy: "Lost all our bags so couldn’t ski"
Plusy: "On time and friendly crew"
Minusy: "Boarding needs improvement"
Plusy: "The flight arrived a few minutes early."
Minusy: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Plusy: "Best airline in the business quick efficient and outstanding service What else can you say"
Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plusy: "Excellent service. A meal , drink and a coffee included which we were not expecting."
Plusy: "Good flight, very attentive crew."
Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minusy: "Nothing to say"
Plusy: "Arrived early!"
Minusy: "Boarding seemed disorganized."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Able to fly direct to ansterdam"
Minusy: "Have to lay over on the way back. More expensive than other airlines."
Plusy: "The attendants took great care of us. Super smooth flight."
Minusy: "... ear plugs, masks, good food or even picking seats? I remember when it was all complementary and standard on overnight flights. Oh, and the vegetarian breakfast was unfortunately poor as well. I know you can do better, because you used to."
Plusy: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Minusy: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "In flight food was enjoyable"
Plusy: "787 is a great airplane. The 3-3-3 seat configuration leaves enough seat width to be just comfortable in coach."
Plusy: "Flight was on time and quick and comfortable"
Plusy: "Cabin Crew was awesome."
Minusy: "Entertainment System was not working and no Non-veg food option in flight."
Minusy: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Minusy: "OLD plane without comfort or entertainment"
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "That we didn’t crash"
Minusy: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."
Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."
Minusy: "Long stop over at Schiphol. Too Long!!!!"
Minusy: "Why do the crew have to slam the overhead and catering compartments to get them to shut?"
Got passed over during the first drink service. Second service was more agreeable. Passengers are allowed to prop their feet up on the backs of the seats in front of them and to play their devices without headphones so everyone has to listen to it?For 4 hours. Why does this go unchecked? Is the comfort of a single passenger more important than all the others? I normally have nothing but good things to say about Air France but they missed the mark today by a wide margin.
Plusy: "The crew is nice"
Minusy: "No respect of distancing the seats ; all the seats were occupied. No wifi"
Plusy: "Crew are the best!"
Plusy: "The crew"
Minusy: "The time. The flight was late for 1 hour. I miss everything and also I get very late to our Airbnb and I was with my family and child"
Plusy: "Crew attentive. The delay was due to airport conditions in FCO, cannot be blamed on Air France."
Minusy: "Food. For a 2-hour plus flight, from 11am to 1:30pm, we got 20gr pretzel sticks. This is ridiculous. Don't pretend you are not low-cost! Formerly, before the Joon failed (thank God) venture, Air France had real sandwiches around that time of the day on that line."
Plusy: "Good selection of movies."
Minusy: "Had to use a shoe horn to get into and out of my seat and I'm not a large guy. But really my harsh criticism comes from the loss of my girlfriends luggage. It was left behind in Paris on our way to Casablanca causing us to waste a day in Casablanca traveling back to the airport the grab the bag the next day. And to add injury to insult her bag was left behind in JFK during our transfer for our flight to Seattle. No big deal right, Delta will deliver the bag to our house the next day, wrong, we were told we have to go to the airport ourselves to get the bag."
Plusy: "The bread was fresh and food better than other times"
Minusy: "Crew is always aggressive and unfriendly"
Minusy: "We didn’t travel to Detroit... we were re-routed 3 times and our luggage is lost, some really helpful ppl along the way (thankfully) and some really crummy ppl too... no in between... still not to our destination"
Plusy: "Amazing crew and on time flight"
Minusy: "None"
Plusy: "Check in agent extremely helpful and friendly."
Minusy: "Not boarding on tarmac via bus. Sandwich - tartar sauce and “chicken” - with two quarter sized pieces of meat was terrible."
Plusy: "The crew was very friendly."
Minusy: "No wifi on a 9 hour flight. Takes a long time to get another round of coffee."
Plusy: "Boarding procedures and crew were top. Wines and beverages excellent and even in super economy water was served several times"
Minusy: "The food could have been much better, should consider doing everything organic. As it was, the chicken in the meal was awful, the dessert terrible. The rice in the salad hard, almost uncooked. The only good quality food was the bread and the cheese"
Minusy: "More options for gluten free food. Always get the same dish"
Plusy: "Great food and friendly crew."
Minusy: "Seatback system was old and not very functional."
Plusy: "Had decent room space seats comfortable"
Minusy: "My luggage could have arrived for a start"
Plusy: "Yes"
Minusy: "Everything very good"
Plusy: "Food and drinks very good"
Minusy: "In economy class the movies unable to listen to with ear buds. Bring my own next time."
Plusy: "I really liked my seat, but it was one of the only ones that didn't have a USB port."
Minusy: "See above. Overall, very nice experience."
Plusy: "W porzadku"
Minusy: "Nie wiem. Nie odwołujcie i nie opóźniajcie lotów."
Plusy: "Świetna załoga, bardzo miła , wygodne fotele"
Minusy: "Nie jestem wymagający. Latajac często tanimi liniami lotniczymi jestem bardzo zadowolony z wygodnego fotela"
Plusy: "Bezpłatny poczęstunek, wygodne fotele z ddobrą odległością na nogi."
Minusy: "Punktualność"
Minusy: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."
Plusy: "Lot"
Minusy: "Nic"
Plusy: "DIY snack area"
Minusy: "Food and seating"
Plusy: "Most of the crew tired especially hard to keep everyone comfortable and safe. The food was absolutely amazing."
Minusy: "Other members of the crew were snarky to passengers and dismissive of questions from passengers during the early stages of the delay. We were all trapped on board for about 4 or so hours without much communication from the crew or captain which made me very anxious. We arrived 5 hrs late and it put my whole trip in jeopardy. Based on this experience, I eont be inclined to use this airline again for future trip planning. This airline will need to work hard to earn my trust back because i felt physically and emotionally unsafe throughout the experience, many times."
Plusy: "Everything. crew friendly and food/drinks the best"
Minusy: "Nothing...all was wonderful"
Plusy: "Service and crew are great"
Minusy: "Seats"
Plusy: "En deux mots, tout était médiocre, avion, « nourriture » (si on appeler ça comme ça) même les hôtesses travaillaient avec une sale gueule.. Très déçu d’Air France"
Minusy: "Le capitain et l’aterrisage"
Plusy: "The cabin crew was super patient and accommodating of the passengers."
Minusy: "Cramped quarters"
Plusy: "The crew worked hard, but the food was below the French standards."
Minusy: "The flight was delayed for 2.5 hours and the passengers spent this time in the cabin without a/c."
Plusy: "It was on time"
Minusy: "Hard seats Boarding was 35 min delayed"
Plusy: "Food, service, comfort"
Minusy: "The food was the worst airline food I have ever been served. I could not eat it. This is very disappointing for an airline like AirFrance which usually serves very good meals."
Plusy: "It was a wonderful flight and service . Hospitality and welcoming."
Minusy: "Nothing everything was amazing ."
Plusy: "That flight have been short"
Minusy: "Fly attendants have been in hurry when they served snack"
Plusy: "Boarding was on time"
Minusy: "flight was delayed by 20 minutes Boarding got me through Sky priority quickly. Had to then wait in the boarding tunnel as the cabin was not ready. large queue Seats were exactly the same as economy so offered no added benefits apart from the meal on board parked in a distant area of the terminal and had to shuttle bus to 2E which meant a very tight transfer"
Plusy: "Ok"
Minusy: "Nothing"
Minusy: "Airplane really old. Cabin configuration economy was in front of economy plus. Just 1 bathroom for economy and economy plus. Economy plus seats old and uncunfuttable ( more than it should be )"
Plusy: "Faster"
Minusy: "Waited a while before take off."
Plusy: "Plus seat was good. On board crew was nice."
Minusy: "Another Air France company, with their motto: We Don't Care. Ground staff was rude, no good food onboard and have to pay for it. Entertainment is your device, but you can't download the app to use it."
Minusy: "Movies were dated. Crew spoke limited and broken English, not good enough for international flights."
Plusy: "The service"
Minusy: "Nothing"
Plusy: "Nothing particular"
Minusy: "Nothing particular"
Plusy: "Todo muy bien Volvería a viajar con ellos."
Plusy: "Nice crew, free snacks"
Minusy: "For taller people flying economy sucks . The seats are always to small"
Minusy: "Not checking my carry on weight at check in then letting me walk all the way to security to then check my bag and tell me to go back to check in then the counter is closed and they tell me it's too late and that I need to get ride of my things so that my bag is under weight and barely making the flight"
Plusy: "Seat comfort in business class Professional and friendly crew"
Minusy: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"
Plusy: "The price 50€ cheaper than the other operators. Quick flight. Kind crew."
Minusy: "Lack organisation for checking. No difference if you have done the checking online. No breakfast on a 7am flight though included in the price."
Plusy: "Całokształt lotu."
Minusy: "Nic takiego nie było."