Tani wynajem aut — Dallas

Minusy: we reserved a car. when we got there they said there were no cars available

Plusy: Everyone seemed overwhelmed, short,running around . Before I left the lot, the lady at the gate was very nice. I believe her name was Rebecca.

Minusy: More agents open to assist customers and cars actually available to rent. Had to wait for cars to be returned , the whole lot was empty. Yes, I received a free upgrade, but I rented a mid size car for a reason, I don’t like to drive large cars. I was upgraded to an SUV.

Minusy: I ubered to the airport to pick up my rent car and thrifty asked me if I booked on a third party website. I said yes I did it on kayak. They said they were out of cars and to always book direct . Thanks Kayak for costing me $60 on Uber to get there and back. Never again!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Plusy: The drop off was quick and simple.

Minusy: They should have the class of vehicle you reserved. If not, they should really attempt to make it right as opposed to just saying sorry and moving on.

Plusy: Thrifty needs a local phone number where you can speak to someone in your location. We lost our car keys and had a terrible time trying to get the matter sorted out. Probably sat on hold for a total of 2 hours trying to get things worked out.

Plusy: The customer service representative that I talked to after returning the vehicle was very helpful! She was the only good part of this reservation.

Minusy: I rented a Intermediate SUV (Jeep Cherokee or similar). I got a bare bones Kia Sportage with a broken recliner. A Kia Sportage is a Compact SUV, not an Intermediate SUV. The return location at Dallas Love Airport is VERY hard to find in the dark with only a small yard sign to direct customers.