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Plusy: "Wasn't awake, can't say"
Minusy: "Probably it would be nice to have a bit bigger screen with general information about the flight and local time"
Plusy: "The crew was pleasant and worked very hard to keep our stomachs full! I loved all the free movies!"
Minusy: "Great customer service"
Plusy: "Crew was really nice can’t complain"
Minusy: "Other airlines offer free beer or even hard liquor here u have to pay"
Minusy: "Don’t overbook trafficking of flights, I barely made my connection. My colleague missed this same flight last week and had to spend the night in Zürich. I hope this is not a trend because I will not fly Swiss anymore, as I can not have lost evenings due to flight delays."
Plusy: "Crew ignored my existence just because I sat on the window seat, plus I'm an asian, so I'm not sure which of the reason makes her to ignore me for serving my food. Luckily the guy passenger that sit beside me helped me to inform and made sure that she served the food to me."
Minusy: "YEA, PLEASE TRAIN YOUR STAFF TO TREAT ALL PASSENGERS EQUALLY, NOT ONLY JUST TO CAUCASIAN, OTHER RACE AND ETHNIC ALSO DESERVE EQUALLY RESPECT AND TREATMENT. THANKS. SERVICE IS GOOD BUT ATTITUDE OF STAFFS ARE JUST MEH."
Minusy: "Seats and leg space were uncomfortable, staff could have been friendlier and more presentable (cleaner appearance)"
Plusy: "Service god"
Minusy: "Seat was broken. Would not recline. Challenging when already very tight Entertainment did not respond to use English as language choice"
Plusy: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Plusy: "i ordered and paid for business class but the return flight from israel had no business class Had a miserable flighIshould be refunded"
Plusy: "Flight attendants were cheerful and efficient."
Minusy: "I'm not a terribly large person, but there is zero room in economy. When the person in front of me put her seat back the screen was literally 6 inches from my face."
Minusy: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"
Plusy: "The attendants were great. Flight was clean and nice."
Minusy: "Moved us from gate, which was super hot and not air conditioned first thing in the morning evidently. Also, not enough seats for everyone on the flight. Then we were squished onto a bus to go to the plane. Upon arriving in Naples we were once again squeezed into one bus- every passenger! Very tight. 2 buses would have been nice."
Plusy: "The gate agents, crew, and food."
Minusy: "Entertainment monitor kept stopping, then going, fast forward, then fast reverse. Watched a 1 hour 10 minute movie that took 2 hours 40 minutes to view. I am over 200 cm in height, the passenger in front of me was 163 cm with seat all the way back while sitting on the edge of her seat playing games. The monitor I was watching was about 14 cm from my face. I never put my seat back, but I sure as hell will now. This flight was over seven hours, that is to long to be contorted."
Plusy: "Generally Swiss air was good"
Minusy: "I ask a question if we will arriving late, she give me smart Remarks that we will be on time. No we were late 28 minutes my luggage did not arrive, I'm 4 hours from Warsaw, I wait for luggage which was lost and miss my connection do travel forward. I got home at 8 pm. She check my carry on and they lost , I have only bag with lipstick in there"
Plusy: "Quick trip :-)"
Minusy: "45 minute delay, but those are pretty understandable and unavoidable."
Plusy: "On Board Service"
Plusy: "From the kind stewards to the easy meal service to my peace of mind, knowing I’ll be well taken care off - SwissAir is the same gem it’s always been."
Plusy: "The flight attendants qere very nice and friendly. Spoke great English. They came by often with drinks and snacks. All the food was actually good! The seats were fairly comfy and there was actually room! Even when the person in front of me leaned back, my legs still didn't touch the back of the seat (I'm 5-10 with long legs). Very happy with swiss!"
Plusy: "It was an 8.5 hour flight and we got fed 2 meals, 2 snacks and had lots of beverage breaks! We were delayed a little but it was due to an issue in France, not anything to do with the airplane, and the captain found a solution faster than he had originally said he would (with the help of the tower of course)."
Minusy: "The legroom in economy is just as bad as you would expect."
Plusy: "Smooth, on time flight"
Minusy: "Landed in NY @ JFK with a missing luggage. That happens, I know and it can be ok but the sad thing is the very poor the service offered to take care of it. I have tried to call, no answer, I tried the link they gave me to track progress: NOTHING.... Called customer service, they gave me that number and that link telling me it was the only way!!! I am so frustrated right now!!!"
Plusy: "Service wa a ok."
Minusy: "Flight cancelled so I didn't like it at all"
Minusy: "Because there was no way for us to check in early or online and they did not send us an email directing us to do so, they put us on standby even though the flights were paid for months before. We couldn't sit together--they wouldn't even try, they let the computer do it randomly as we boarded. They put my son through ridiculous strip search security measures, and when my passport fell into to the steel bullet of a garbage can, they didn't help and my son and I figure out how to go through it to get my passport. They could not have been more unhelpful. Plus the food was terrible, and delays both in taking off and getting to the gate. I will NEVER fly Swiss Air again."
Plusy: "The staff was excellent and friendly"
Minusy: "I didn't enjoy the food"
Plusy: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Minusy: "-That I can't always fly Swiss"
Minusy: "late boarding but quick, lost my luggage"
Plusy: "The crew was very attentive and friendly"
Minusy: "The legroom was good but the seats were very narrow causing larger people to overlap the armrests"
Plusy: "A swiss machine..."
Minusy: "the smell someone left in the bathroom before me."
Plusy: "The aisle seat I purchased wasn't miserable like so many economy seats are. But I did have to pay for it!"
Minusy: "I had such a miserable experience getting to Florence on Swiss Air that I sent a letter of complaint WHILE ON VACATION!! Really. It was a nightmare... not the way you want to start a vacation. I had difficulty booking my daughter's seat online for the return, but didn't have access to phone service while abroad. In my complaint letter to Swiss Air I requested they place us together. I never got a response and upon check in, they had my son and me in our purchased seats and my daughter at the back of the plane. I asked them if they could do anything about it (I was even willing to give up my seats to move to the back...) yet no one seemed concerned or interested in helping to make this work. They also had no knowledge of my complaint or appeared concerned about my prior experience. I'm so over Swiss Air. My experience with the employees on the phone prior to my first departure, the lack of response to my email, and a disinterested and inattentive staff on my return, have all convinced me to choose a different airline next time."
Plusy: "The flight attendants were perfect and very professional. I had a toothache on both flights back and forth. And on both flights, the crew members were always keeping an eye on me. Thanks so much. And also the pilots did an amazing job on making the flight as smooth as possible, love the 777! Thank you Swiss. I'm flying again to Athens this summer, I'm going with Swiss :)"
Minusy: "Both flights were excellent. At Zurich airport is were I was disappointed in some staff at the gate. Two employees were rude towards me but the flight home & the staff made up for it for being very friendly & helpful. Over all would fly Swiss air again"
Plusy: "There was metalic box underneath the seat in front of me (entertainment box), that did not leave any room to stretch my legs"
Minusy: "This box blocked any room to stretch my legs. The flight was full and I did not have the chance of changing seats. Flying 13 hours in this situation is unacceptable."
Plusy: "The veggie food option was delicious. The calzone for breakfast was miserable. The restrooms were kept clean and well-stocked. Flight delay to wait for incoming passengers resulted in others missing their connections in SF."
Plusy: "Same as above, we were really pleased with the service and the food, and the crew was great!"
Minusy: "Seats a little close together but not terrible."
Minusy: "People who handle Swiss"
Minusy: "The most uncomfortable flight I've ever experienced. The seats were too small. It was torture for a 12 hour flight. Need more space and padding in the seats."
Plusy: "Great flight. Boarding, departure and arrival on time. Excellent flight attendants."
Plusy: "Friendly crew. Good food"
Plusy: "Everything was great.... The food , crew was fantastic , nice friendly stuff ! Very happy with the flights"
Minusy: "Well not really! I can only say negative things is the seats but is not Swiss is all airlines !!! Zero space for your legs"
Minusy: "No inflight entertainment."
Plusy: "I like Swiss in general"
Minusy: "Although on time for boarding, there was a long delay before take off, which made our connection very close!"
Plusy: "Smooth onboarding. By rows. Love that! Very professional and kind staff, ground and air crew! Delta is terrific!"
Plusy: "Safe travel"
Minusy: "more masks"
Plusy: "The seats were extremely comfortable! I"
Plusy: "The delta checkin desk were exceptional."
Plusy: "crew was ok. entertainment ok"
Minusy: "they always give us seats way back in the plane."
Plusy: "Free entertainment"
Plusy: "Good seats"
Minusy: "Flight was delayed and my luggage didn’t make the plane."
Minusy: "You shouldn't schedule a flight for a plane that is due to have scheduled maintenance. It's not like this should come as a surprise to you. Also, there was at least one over-served passenger on board who became loud and obnoxious, shouting obscenities."
Plusy: "The crew was great and the seat was good"
Minusy: "Our flight was 3 hours delayed"
Plusy: "The plane and entertainment system was good. The cabin crew was a little slow. But all in all it was a good flight."
Minusy: "Well for one my seat was broken. At the beginning of the flight they said “there are meals for purchase available” when i asked for one they said they were all out but then gave out to other customers. Their attitudes were horrible."
Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."
Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."
Plusy: "Early arrival. On time departure. Good selection of movies"
Plusy: "Smooth and comfortable flight."
Plusy: "The movies"
Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."
Plusy: "Seats are way to small uncomfortable"
Plusy: "Temperature on the last flight from MSP to RAP was perfect.flight attendant in the back of the plane was OBNOXIOUS!"
Minusy: "Most everything it sucked, okay?"
Plusy: "Cabin crew super helpful & friendly. The food was great - all snacks & meals were well prepared and had great flavor, I’m not saying it’s a 5 star restaurant, but I was wasn’t expecting the quality we received. Great job! Impressed by Delta service."
Minusy: "Traveling is always a challenge - abundance of patience required! We traveled from Dallas, Atlanta, Amsterdam, to Rome & back. Every country had a little different process for boarding and getting around - most had friendly staff, on point, helping clueless, stressed, & frustrated travelers. I was really disappointed in Atlanta, not a very welcoming or helpful spirit for visitors to US - not all (80% were awesome), mainly those trying to greet and direct through customs. Most hate the arrogant America anyway, don’t make it worse - put your best people on the front lines to help with international relations & show why the US is the best. Put those that don’t want to be here loading bags out back! Sorry for the lecture, but this is any business!"
Minusy: "Turbulence but no one can help that"
Plusy: "Friendly staff"
Minusy: "Cramped seats"
Plusy: "Sporo miejsca na nogi i dobre jedzenie."
Minusy: "Mało miejsca na nogi"
Minusy: "poor hospitality by cabin crews cabin crews are very stingy in providing drinks"
Minusy: "Not much- pretty great flight"
Plusy: "delayed flight by Skywest or West jet - Delta subsidiary / affiliate. it’s the 2nd flight in a row that’s delayed. but much better than American Airlines."
Minusy: "Flight delays. At least flight was not cancelled. Boarding staff & flight crew were awesome and entertainment was superb."
Minusy: "Delay was over an hour"
Plusy: "Roomier than a lot of airplanes."
Minusy: "Bumpy ride. Nobody's fault."
Minusy: "Wymuszanie napiwku za odprawiany bagaz"
Plusy: "Entertainment system, snacks and friendly crew members"
Minusy: "Serious delays on flight. It was very tiring and became an all day affair."
Plusy: "Seats were spacious"
Minusy: "No entertainment, snacks were bad and plane was old."
Plusy: "20 minutes ahead of schedule"
Minusy: "They said it was late because of a tire issue that was fixed in Salt Lake causing a late departure on a round trip SLC-Burbank. It arrived back to Salt Lake late causing the Dallas flight to leave late. I got a message at 6:24 pm regarding the late departure for the 8:15 pm flight to Dallas. They knew this info hours before. It should have been communicated sooner"
Plusy: "Everything was great"
Plusy: "I liked the legroom and the seat"
Minusy: "No entertainment screen, no real food, I don’t care how long the trip is, I got first class, I expect first class service."
Minusy: "Customer service"
Plusy: "My entire flight experience was delightful. Was dry impressed with the staff both at Hartsfield-Jackson and DFW...and our flight crew was positively sublime."
Plusy: "On time with no drama"
Plusy: "The lights where off to make it feel more homie, I liked that I had the seat to myself and the crew was nice."
Minusy: "waiting on the tarmac for 40 minutes"
Plusy: "I appreciated that Delta was on time and prompt about getting passengers onboard. I appreciated that the stewardess was very courteous. I appreciated that there was no delay."
Minusy: "There was nothing that I did not like. I had a previous bad experience with another airline that canceled my flight three days in a row. So I was very appreciative of the fact that Delta had available flights for me to leave."
Plusy: "-forgot to charge me for wine"
Minusy: "-chair was broken -tray was broken -had to spend $33 for wifi that didn't even work -didn't have everything they say they offer to guests on the flight"
Plusy: "Staff was really nice and helpfull"
Plusy: "The crew was very friendly, especially the attendant named Charlie. The cabin was also nice and cold. I hate getting too hot on planes so it was really nice that they had good AC going. Short trip overall and was very pleased!"
Minusy: "No complaints!"
Plusy: "Great experience"
Plusy: "on time meet all my expectations"
Minusy: "I believe it is time for WI-FI to be complimentary in flights. It is far too expensive and feels like price gauging"
Plusy: "Departing on time and clean"
Minusy: "There was no screens, all the other airlines have screens, but that wasn't my problem and I got coloring book and crayons for me daughter, so she can play with them, but my issue was that when they gave snack to everyone and I didn't get anything and then I told the other flight attendant that I didn't get my snack and still she didn't get it, she said she was going to get it and didn't come back :(( I was really disappointed with that, they r old and forget things, so our line 19 nobody got anything .. i like delta was I wasn't happy this time with it"
Minusy: "Person being me wouldn’t allow me To recline my chair and flight attendant didn’t do anyThing about it."
Minusy: "Turkish Airlines, as always, up to the mark!"
Minusy: "no red wine - what is written in the menu in business class was missing the main course meal"
Minusy: "All the staff at the boarding part seem like they unorganized anything. They let all business passengers got it first but they didn’t open the gate door untill all passengers came through. We have to stuck by the gate door for 10-15 min. They not say anything what happened and any apologies word."
Minusy: "Flight attendants have limited English fluency."
Plusy: "Plenty of movies/shows to watch. Food was pretty good too."
Minusy: "It was too hot in the cabin with no fans overhead. The last meal did not allow me to have a veggie option and there was no place for me to order it ahead of time."
Plusy: "The crew was good and spent time attending to your needs. It’s what I’ve come to expect from Turkish Airlines."
Minusy: "I was reassigned a new seat without notice. I later learned it was due to a malfunction in the seat or IFE system. Several seats seemed effected and broken. The boarding process was disorganized which is unusual for this airline."
Plusy: "The flight from Brussels to Istanbul was close to perfection as the plane was not full and I had 3 seat for myself... Crew attitude, professionalism and kindness"
Minusy: "The flight from Istanbul to Kabul legs' Space and overall seat comfort Food Too many people onboard who cannot behave..."
Minusy: "Seats are hard as a a rock..it was like A cattle car, no ability to check in on line, service at the counter horrible, baggage ridiculous my 30.L duffle definitely qualified for carry on but my tiny backpack (10 L) small as a purse) made the guy say check the duffel...others had huge rally bags plus back pacjs"
Plusy: "Turkish do a good job of giving you a good service for your money."
Minusy: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"
Minusy: "The head phones are terrible."
Plusy: "food was good, and my business class seat was okay."
Minusy: "First flight (to Istanbul) delayed, and nobody cared to help with making connecting flight booked on the same Turkish Airlines (THY)! Different THY employees sent me to three (3) different places (with two suitcases in hand) at opposite ends of the huge Istanbul airport before finally pointing to the Business Lounge and causing my missing the connection. Had they directed me correctly and cared about my first delay, I would not have missed it. I lost the first-night pay at the hotel of my final destination, my friends lost their time and money on making trips to pick me up, my ailing relatives were in pieces worrying about me, and so on. In sum, a fun trip (NOT!) ... If you care for some details, here you go... They did not inform their own connecting flight about my delay. Despite issuing me a boarding pass, nobody was looking for me or announcing where I should go. I spent an hour running around the airport at THY employees' misdirections. Business Lounge revealed I was already issued a ticket for next morning's flight (without informing me via my email they had or otherwise). I then looked at their own monitor and saw a much earlier flight the same night on a partner airline. I had to point to that flight, and they issued me a ticket there. No apology, no offer of any compensation. I understand that flights may delay, and I could forgive an honest mistake in misdirection. But this was a wide-spread incompetence and utter unwillingness to help their own business class (!) customer. I can only imagine what pains the economy travelers had to endure! Just to give you a flavor, after realizing that my connecting flight was boarding (when my delayed first flight arrived in Istanbul), I asked the crew to direct me to the best route to my connection. They pointed to the gate personnel. The gate personnel who greeted us DID NOT KNOW about my connection and sent me to the opposite side of the airport without notifying the connecting flight to wait for me. No help/transport was offered. When I made my way to the connecting gate with my luggage, the flight was gone. Nobody to be found from THY around the gate. A neighboring THY gate's employee directed me to the "Care Point" desk far away. A sizable line emerged there, with only two agents working it. I asked one of them if business class was served there. They said, "Yes, get in line, please". After 30 minutes in that line, I approached a "Care Point" agent (a cruel name for no-care-whatsoever service) who told me "You need to go to the business class desk upstairs. Economy only here!" No apology, no expression of concern, yelling "Next!" when I told her that I wasted 30 minutes of valuable time in line at their direction and would appreciate her doing something to help or making sure I reach the right person. Off to the "business desk" I go... another 15-min. run in a different direction with luggage in hand. That desk could not help either...ARGHH. Do I need to continue?.."
Plusy: "Crew very pleasant. No delay."
Plusy: "I liked the vast variety of entertainment"
Minusy: "There was a long line at the very hot sleeve leading to the aircraft, in Istanbul. If the ground team know that this is the case they should slow down the boarding at the gate. The sleeve at the destination, Venice, was air conditioned"
Plusy: "Comfortable, on time and as always good service from Turkish Airlines"
Minusy: "THE bathroom esp at the back of the plan read very dirty. Went floors a d trash that was overflowing."
Plusy: "Crew is polite and professional."
Minusy: "1. Limited legroom and space. 2. Would like additional cabin service for water etc. Also would like a non-dairy option for breakfast."
Minusy: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Plusy: "Boarding was completed very quickly. Flight arrived on time"
Minusy: "Screens were very small Issue with with overhead space"
Plusy: "Crew and in flight meal and refreshment services were great."
Minusy: "Wifi was ineffective for most of the flight. Difficult to sign on using Android phone and unable to achieve full wifi web-browsing once activated. Charged full fee for very minimal access. One hour of access cost is almost as much as full flight access so it drives you to the higher cost option. On demand movies and music were fine. Economy seating is a tight fit but not unexpected."
Minusy: "I like everything"
Plusy: "Great service and staff"
Minusy: "I was happy with everything"
Plusy: "The crew was kind and the food was good, the birding process was quick and easy."
Minusy: "I had to ask 5 times in 15 min. for a blanket before anyone paied me attention. It takes way too long to have your food tray picked up after meals are served. This is important for me as I travel with a small child."
Minusy: "terrible delays and little assistance in Warsaw from turkish airline desk"
Plusy: "Not much"
Minusy: "The crew wasn't very warm or welcoming. No one smiled even once. They made it feel as if they were just doing their job and didn't care about customer service or comfort. The wifi didn't work the entire trip. Also, I got rammed with a service cart because the flight attendant said he didn't see me."
Minusy: "A little turbulence"
Plusy: "Entertainment is good, many movies and games for kids."
Minusy: "Flight attendants are rude."
Minusy: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Plusy: "Nice to have food on such a short flight."
Minusy: "No USB charging outlet."
Minusy: "The plane was late, we missed our connection. Turkish Airlines also lost our baggage."
Plusy: "Great seat (3A), great service and food. Very friendly crew. Entertainment is great with plenty of movies."
Minusy: "Check in in Istanbul was long and confusing due to new safety measures. I had 4 different passport checks with one pat down search and carry on search. Not enough time to even enjoy the Turkish air lounge. However I do. appreciate the safety measures and the effort that come with it. I rather be safe than sorry. The security personnel was very friendly."
Minusy: "Luggage was held back in Istanbul. It was broken into and never made it to NYC. They shipped to Texas at which point it had been opened and rifled through. Unprofessional."
Plusy: "Movie selections. Larger displays. Comfortable seats. FOOTREST."
Minusy: "When going from US to India, food was excellent. But when traveling from India to US, the food was not good at all."
Minusy: "They took 4 days to reach my destination and my last destination they could not provide me with a seat so I had to buy it from my own pocket . The luggage came after 5 days with it missing 12 pounds of stuff. Never go on this airline. They don't care about customers especially in istambul and Mumbai. I think I should get full refund for this flight."
Minusy: "The food wasnt good .."
Minusy: "Forced me to take beed as Chicken wasnt available. Very reluctant to arrange for an alternative option, and this is after they were already running behind on serving dinner."
Minusy: "What didn't you like? the servive and food was not available so i was hungrey for all 11 hours"
Plusy: "The Flight Attendants were really nice."
Minusy: "You could not control your air conditioning and it was very warm in the front of the plan but cool in the back."
Plusy: "All flight segments were on time, the crew was very pleasant, but the main thing was that I felt that the cabin noise was lower than the other airliners .... ????"
Minusy: "no issues"
Plusy: "On Time, spacious, clean and well taken care of, very friendly and helpful crew. Entertainment is also excellent."
Minusy: "Flight delayed and lack of communicatiob"
Plusy: "They treat economy like you're in first class. They literally give you a menu of food. The entertainment is extensive and free. It's also likely your flight will be less than half full. Tons of empty seats to lay down and sleep."
Minusy: "Boarding was behind and slow and very crowded in be area."
Plusy: "politely crew."
Minusy: "food caused stomach pain"
Plusy: "Ability to choose my seat when I checked in online, ability to get a free hotel stay for my overnight layover"
Minusy: "Food was so-so; the specific flight attendant's service could have been better; the multiple security checkpoints; checking passports before the gate was completely unorganized; the flight was slightly delayed (reason unknown) - didn't help that we had to be bussed to another gate to reach our actual airplane"
Plusy: "Timing, attention, discipline and overall the neatness."
Minusy: "They changed departure time by 30 minutes and did not send a single message."
Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Minusy: "Allow business passenger to use front bathroom."
Plusy: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Minusy: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Plusy: "Everything perfect and arrive to destination on perfect time."
Minusy: "All positive."
Plusy: "Very friendly and responsive crew. Announcements from the Capitan and chief of flight attendants are very informative and comforting. Seat positions: very good leg room (even in economy)!"
Minusy: "Newer airplane, as 747s are kind of outdated now, especially for long distance flights. But overall had good experience with KLM"
Minusy: "Keep the temperature at a more reasonable level. Blankets + two layers of clothing was definitely not enough."
Plusy: "The crew."
Minusy: "The time between flights."
Minusy: "Information on arrival time was not correct"
Plusy: "economy plus seats were nice, great movie selection, especially international movies"
Minusy: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Minusy: "Flight got cancelled"
Plusy: "Fantastic gate agents!"
Minusy: "The food was terrible."
Plusy: "The crew and the timing were ok"
Minusy: "The seats were uncomfortable"
Plusy: "Slow service."
Minusy: "Better communication!"
Plusy: "Friendly crew"
Minusy: "KLM lost one piece of my luggage"
Plusy: "General flight journey"
Minusy: "KLM was not prepared to get wheel chair passenger off plane. Cost me delay of 1 hour. I will never fly KLM again."
Plusy: "the drinks"
Minusy: "seat reservation. having to pay for luggage...."
Plusy: "One crew member was very good but all were not very available or checking on people. I had a seat that I purchased and it was very hard to recline I only found out that it did if fact recline it the last hour to hour and a half of the trip! It was a difficult push back to get it to recline"
Minusy: "If I knew how to recline my seat earlier. I did try several times"
Plusy: "The crew was very nice"
Minusy: "Uncomfortable seat but it’s only a 1 hour flight so not a big deal."
Plusy: "Boarding agent extra effort to improve my seating!"
Minusy: "Food amount less than expected."
Plusy: "Crew was very friendly. Nice that wine was served without charge."
Minusy: "Announcements from the cockpit were hard to hear. Food has been better in past."
Plusy: "Face recognition was amazing"
Minusy: "Too hot on plane"
Plusy: "The crew was efficient. Flight left on time. Food and wine served."
Minusy: "No entertainment."
Plusy: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Minusy: "No complaints about anything."
Minusy: "Flight departed 35 minutes late"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "Very friendly crew going out of way to assist in making trip comfortable"
Minusy: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"
Plusy: "I got some rest"
Minusy: "unable to charge my phone or watch movies"
Minusy: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Minusy: "Bit cramped for space"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "The cabin crew were pretty good. That's about all that was good."
Minusy: "I paid almost $400 for upgraded seats. When I got to the airport-- no seats-- both ways!! i didn't even have regular seat assignments. I had to choose from the last few seats available. The ticket agent, the gate agent and the cabin crew all did nothing to make up for the fact that their system screwed up and stuck me in a cramped coach seat in the back of the plane for 11 hours-- TWICE! Beyond that, KLM must have one of the oldest fleets in the sky. Both ways LAX->AMS->LAX, I was on a 30-35 year old 747 with no wifi, no power and a ten-year-old entertainment system. Never again."
Plusy: "Excellent experience with the cabin crew."
Minusy: "Seats on the 777 were too narrow. This 777 had a 3-4-3 seating arraignment, it would have been better with a 3-3-3, similar to a 787 configuration. With the current layout, even with an aisle seat, I was sitting in the aisle. And I am not a large person! The flight was full, so use the 787 and two daily non-stops. For a twelve hour flight, the food was only Okay, could have been better and with a better selection. Meal timing was poor."
Plusy: "Crew good flight was fine apart from delay due to fog in Amsterdam but kept informed"
Minusy: "Flight was delayed due to weather in Amsterdam area"
Plusy: "quick and relaxed"
Minusy: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."
Minusy: "Two hours delay in the start."
Plusy: "The included snacks and the seats."
Plusy: "newer plane, good staff"
Minusy: "need better and more food options, more often"
Plusy: "Great food"
Minusy: "Sears we're toooo small"
Poor streaming choices available and internet was inconsistent and too slow.
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Minusy: "Best flight to DFW"
Minusy: "The video screen freaked up a lot and I was unable to watch movies listen to music for the better part of the 11 hour flight. I noticed other passengers had the same problem."
Plusy: "on time; boarding was smooth; leg space was good"
Minusy: "wifi was not working; food was below average; movie selection options poor"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Very friendly people. Security guy helped me to get to the wifi at the airport. I could spend my waiting time very productive way sorting out my business emails:)"
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Minusy: "Not a lot of newer movies"
Minusy: "Was the worse food that I was served on a international flight."
Plusy: "Flight was smooth and arrived early even though it left 30 minutes late."
Minusy: "Lufthansa should schedule more time to make connections."
Plusy: "Same nice crew"
Minusy: "My luggage destroied"
Minusy: "Opóźnienie lotu"
Plusy: "The staff was courteous,friendly and helpful. The Plane was on time. There was no short supply of liquids. The Crew made every effort to make our flight pleasant as possible. The in seat computer system worked very well, easy to use with good choices for entertainment. The staff apologized for the hot conditions during boarding."
Minusy: "The PA system at the gate was not clear. The plane was almost unbearably hot during boarding. Our first snack on an 11 hour flight was stale pretzels and lukewarm orange juice, but this may have been from my choice of products. The food did get better as my expectations were not that high after the first round. The headphones were mono not stereo."
Plusy: "Obsługa i jedzenie"
Plusy: "I have always liked Lufthansa; however, got put on an American Airlines flight due to a missed connection and there were no further flights until later in the afternoon. Had to change airlines and they assured me my luggage would follow me. It did not!!!! Too many security checks, switching from place to place and being herded like cattle was not too pleasant. Security people were rude and very busy talking to each other to tend to their jobs. One person would tell you to do something and the next person would give you completely different direction. They were arguing amongst themselves and not paying attention to one of the most important things.....customers."
Minusy: "On AA flight there were two small children running up and down the airplane most of the flight. Very disturbing and no one could rest. They were playing chase, hitting everyone's seat, and screaming at each other quite a bit. Parents obviously did not discipline them at all. After waiting in the airport for a completely different flight and not know what to expect this flight was not a pleasant one. American Airlines had overbooked the flight and they were begging people to give up their seats. They had a weight problem due to fuel amount and when we were approaching DFW we were diverted to Houston because we did not have enough fuel to stay in a holding pattern. We sat on the tarmac for a couple of hours, refueled, several people got off the plane in Houston in order to make connecting flights and then we FINALLY flew back to Dallas"
Plusy: "The atmosphere they create is very comfortable"
Minusy: "I don’t now"
Minusy: "Will need to add more recent movies for entertainment"
Plusy: "I was upgraded to a better seat and the flight was comfortable"
Minusy: "The boarding procedure was unorganized and extremely inefficient. The family sitting in the row across from us had two unparented and very loud children who were disruptive for the entire 10 hour flight. Even on landing the child was not wearing a seat belt. The woman got up to get her stuff out of the overhead compartment even though we were told to stay seated. At no point did any of the crew members do anything in regards to this family and their disruptive actions."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "My wife and I ran from our connection all the way from one end to the other and the crew could tell. They said after I stow my carry ons to corn to the back and get a drink and use the bathroom to cool down as we were just about to take off to taxi to the runway. The crew was absolutely great and the I. Flight entertainment and food was great. We just wish our luggage had made it back too. We are still waiting to see where our luggage is - if in Europe still or Dallas."
Minusy: "I would say that other passengers had their kids behind us and they kept screaming and kicking our chairs. We told the woman to tell her kids to stop but all she said was “they are a child” when all they needed to do was just tell their kid to stop. Flight attendants saw and knew but I don’t know what they could do to help when they can’t help with bad parenting. I wish there was a clear way to upgrade to first class on a trip as it was difficult to find out how."
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Plane didn't crash."
Minusy: "No leg room. Seats to narrow. Food mediocre."
Plusy: "Great crew, comfortable space at the bulkhead seat"
Plusy: "My first time flying with Lufthansa was outstanding. Great service, super friendly and ready to please. Appreciated the free adult beverages and frequent availability of water during the long, dehydrating flight. In-flight movies were fun to pass the time."
Minusy: "Disembarked the plane in a lot and had to shuttle back to the terminal. Not a big issue but much prefer disembarking at the terminal."
Plusy: "Going out the crew left something to be desired, the crew on the return trip was outstanding! Friendly, courteous, caring, efficient."
Minusy: "Ran out oof meal choices twice"
Minusy: "The food is not tasty"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"