Znajdź tanie loty do Chester

Plusy: "Seating and layout was very good. True lie flat seats in business class are a "must have" these days and the Airbus airplane interior was a very good one."

Minusy: "Not enough leg room"

Plusy: "Service from every perspective was great! Flight was on time and great."
Minusy: "I wish they had more allergy options for food, but you have to pre-order allergy related meals."

Minusy: "6 out of 8 of the earbud jacks didn't work proper"

Plusy: "Nice new plane"

Plusy: "The beef stew was great. Great inflight service."
Minusy: "My inflight remote control needed replacement. However it did work."

Plusy: "efficient boarding pleasant staff punctual"

Minusy: "Late leaving HK meant I missed connecting flight!"

Plusy: "Excellent food, drink, and entertainment choices. Exceeded all of my expectations - I had never flown SWISS before but will keep them at the top of my list now."

Plusy: "Comfortable Business Class seats. Excellent food."

Plusy: "Very clean and comfortable planes. Immediate beverage service on relatively short flight, topped off with complimentary chocolates. Crew was professional and helpful. The complete opposite of the prior flight inbound to Rome on Brussels Airlines."
Minusy: "The good and the bad: BAD - we left Rome 45 minutes late; GOOD - all connecting flights at Zurich were held to accommodate the delays. FANTASTIC! The professionalism of Swiss Air is greatly appreciated and will garner our future business."

Minusy: "A solution to the seat problem. If the seat only reclined 1/2 the distance they do now, the flight would be enjoyable."

Plusy: "All was Good, no special negatives."
Minusy: "Not worth my time to comment."

Plusy: "The in flight service was fantastic. The attendants were friendly and always smiling. The pilots flew the plane with Swiss precision. I had an economy ticket and they fed us twice and had at least six beverage passes to keep you hydrated. A blanket, pillow and ear buds were provided as part of the seat. Norwegian Air does not even cover a glass of water. They are pathetic. We will travel with Swiss Air again."
Minusy: "Internet service is invoiced by the megabyte and not the flight. For flights of this duration, a lump sum is a better idea."

Plusy: "Crew was really nice can’t complain"
Minusy: "Other airlines offer free beer or even hard liquor here u have to pay"

Minusy: "Could've been on time"

Plusy: "The crew was polite and continuously offering drinks, headphones and food/snacks. Kept us comfortable and happy during the flight!"

Minusy: "Flight was delayed and missed 2nd flight due to delay"

Plusy: "Seats very comfortable; real feather pillow! Everything was on time."
Minusy: "Breakfast consisted only of sweet items -- I didn't touch it."

Minusy: "Arrive on time Zurich"

Minusy: "The HVAC system was apparently defective and passengers in the mid-section of the plane, myself included, were bundled up in winter jackets and blankets."

Plusy: "I like the service, the crew and the overall experience of flying Swiss."
Minusy: "I fly this route around 6 times a year and the planes get older and older. wish they would update the aircrafts on this route at some point"

Plusy: "Punctual modern aircraft."
Minusy: "The onky bad thing was luggage collection. Belt 6 tucked away. The luggage was so quick coming off that there was no-one to collect it . The belt was soon full and no.more luggage could enter the belt until the luggage on the belt was claimed"

Plusy: "Excellent"

Plusy: "Good crew."
Minusy: "The flight itself was pleasant. But a 3 hour delay, because of technical issues on the incoming flight from Geneva? Why didn’t they send another aircraft?"

Minusy: "Not enough sandwiches for all passengers on board Seat rows very close together, no way to avoid contact with seat in front"

Plusy: "Customer service is excellent."

Plusy: "Overall everything was great"
Minusy: "None"

Plusy: "Crew"
Minusy: "Too hot on plane, despite several requests to turn up air conditioning. Would be nice if pilot gave a few more updates as to why we sat on the tamac so long."

Plusy: "great staff"

Plusy: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."

Plusy: "All very comfortable"
Minusy: "It was delayed"

Plusy: "Safety"
Minusy: "Small seats only 2 bathrooms,"

Plusy: "Great seat, wide enough for an adult and a 2 year old to sit in. Food was nice, but didn’t make you go wow."
Minusy: "TV was a bit small"

Minusy: "None"

Plusy: "staff was very nice"

Plusy: "Nothing"
Minusy: "If I were a small person I would have been almost comfortable the seats were so narrow with no leg room so that trying to find a place for myself was laughable, unfortunately not the funny laughable. There is not a chance that I will ever again book an international flight on Swiss. I hope you share this with the airline."

Plusy: "Swiss choclade"

Plusy: "Crew was courteous."
Minusy: "Nothing"

Plusy: "The plane was very clean the seats were neat and everyone was very friendly."

Plusy: "The flight was smooth; Attendants were nice and everything worked according to schedule"

Plusy: "Smooth, on time flight"

Plusy: "Service wa a ok."

Minusy: "Flight cancelled so I didn't like it at all"

Plusy: "-Comfortable Leather seats -Snacks were delicious -Legroom (6 foot person here) -Kind Staff"
Minusy: "-That I can't always fly Swiss"

Plusy: "+ Crew, professional and polite."
Minusy: "- food unevenly cooked - No entertainment - Small toilet"

Plusy: "Registration and baggage check was fine, no line to wait im. The flight was moderately full. Good food and beverage service (although Lufthasa is a bit better)."
Minusy: "Zurich airport dining facilities are poor - no choice of warm food and pricey."

Plusy: "Both the food and service were fantastic. A great choice of mid flight entertainment"

Minusy: "People who handle Swiss"

Plusy: "I slept for about 5 hours. More so than most flights. Flight crew was reasonable."
Minusy: "Being constantly bumped. Food ok. When an airline stops having a policy of inflicting suffering in order to get me to pay more, well, I will give a higher rating."

Plusy: "I liked the crew personnel"
Minusy: "I didn't like food"

Plusy: "as usual flight itself was okay"
Minusy: "no major complaints"

Minusy: "late 3 hr"

Plusy: "Crew kindness."

Plusy: "a service"

Plusy: "everything was amazing,i love this airlanes end every year fly with them! Thanks!"

Plusy: "Very helpful crews. Any problems."
Minusy: "Nothing"

Plusy: "Flight was on time. Crew was very friendly. Everything went perfectly."
Minusy: "N/A"

Plusy: "The crew was very kind and made their beat efforts accommodate our requests or help us with the issues we experienced in our seats. I was also pleasantly surprised by the quality and taste of the food served during the flight."
Minusy: "The entertainment system in my seat was not working. The crew was very helpful in terms of trying to fix the issue, but unfortunately the system was not fixed. The seats were difficult to push back. We tried several times to push back the seat for the passenger travelling with me, however the seat would not go as far as everyone else's. Unfortunately the flight was not as comfortable for her as it was for the rest of my party traveling with me. For such a large aircraft, Lufthansa should consider boarding economy by seat section. For example, starting with the persons who sit in the back first and then forward. It would speed up the boarding process and alleviate any lines in the aisles in the aircraft. Last but not least, my parties baggage was not transferred during our quick layover from Frankfurt to Krakow. Priority should be given to passengers whose final destination is not Frankfurt. We found out that our luggage's remained in Frankfurt when our names were called by baggage pickup in Krakow. The attendant who was helping us was very cold and treated us as of we were the ones who caused this inconvenience through his tone of voice, as well as his short comments. Lufthansa needs to work on their customer service in Krakow. We were rushed by the agent and it seemed like he wanted to get rid of us asap even though there was no line. We needed to understand where our baggage was and the options available to us, especially because our baggage was carrying important items for my sister in laws bacholerette party that night. We left not knowing when we were going to receive our luggage or if it would even make it to Krakow that night. We called the Number provided to us several times during the Day, however the line did not seem to be actively monitored by an individual. The website we were provided to track our luggage offered little to no insight on the whereabouts of our luggage. We finally found out that the luggage had arrived in Krakow and would be sent by carrier. The carrier arrived late in the evening, right before we were leaving for the bachelorette party thankfully. Better communication in these types of situations would greatly alleviate the stress one feels when their luggage is missing. Aldo surprised that the airline doesn't distribute a care package (I.e. toothbrush, paste, facewash) to passengers whose luggage was left behind."

Plusy: "Food , great service"

Plusy: "for a 1 hour flight we had wifi and even got a sandwich"

Minusy: "The fact that they gave my Aunt a hard time about the tickets that was bought for her, because we did not know that when a heavy person books a flight that they need one ticket and a xtra seat, but instead of working with her because she had two tickets they were very rude to her and told her she was not going to be able to come to america that when she got to Manchester she would have to go back to Germany. We were never told what happened to the other ticket since it was not used."

Plusy: "great food options good comfort"

Plusy: "plane was on time, boarding was efficient, food and drinks were very good. temperature was ok."
Minusy: "Leg room, but that was to be expected."

Plusy: "I love Lufthansa! It's my preferred carrier!"

Plusy: "Service; timeliness."

Plusy: "As expected - another great flight with great service and arriving on time."

Plusy: "Lots os space, food was delicious, the movie selection was superb, and I enjoyed every second of my international flight."

Plusy: "Great crew!!"

Plusy: "Punctuality"
Minusy: "Boarding in Krakow, however I understood it was a very busy time after Easter."

Plusy: "Flight was pleasant and very fast."

Plusy: "On time, friendly crew, comfortable seat, smooth flight, good food!"
Minusy: "All good."

Minusy: "Prawie 1 godzinę opóźnienia"

Minusy: "Ponad godzina opóźnienie i oczekiwanie w w tłoku w autobusie na pasie startowym"

Plusy: "Good quality seats on which you can sleep considering this is economy class. Good food, big variety of drinks/beverages.Kind and professional cabin crew."
Minusy: "Considered the flight started at 11:50pm, the dinner was severed only at 2 am which is quite late."

Plusy: "Nothing!!!!!!"
Minusy: "My flight was canceled three different times do to strike! No one called to offer anything for the inconvenience! I was stranded in poland for two extra days! Missed two days of work and lost money because of it! Will never fly with you all again! This was my first and last time!"

Plusy: "Best service of any!!! Took good care of me in a wheelchair for first time. I had s stroke last year. It was humbling but made our travel possible and enjoyable. Thank you."
Minusy: "Too close to the toilet."

Minusy: "Old plane, slow crew"

Minusy: "There was a pilots' strike that day. Is that serious?"

Plusy: "Very helpful crew. Quick boarding process."
Minusy: "Not much leg room, or space in seats."

Plusy: "Helpful crew Good food"
Minusy: "Our luggage came back damaged and open !"

Plusy: "The crew is brilliant Punctual, spot on... 100% service delivery"
Minusy: "Nothing"

Plusy: "The seats were comfortable, entertainment during the long flight was very good."
Minusy: "Do not show options with a connecting flight boarding before the first flight has arrived. My family had to run a long distance from our arriving gate to the departing one in the Munich airport, which is not a small one!! Luckily United was holding the plane for us!"

Minusy: "Check-in Seattle was ill organized and folks cut and groused"

Plusy: "My flight was delayed four hours, so I missed my connection to Sofia and had to re-book for two connecting flights instead of one, which makes for a long, tiring trip."
Minusy: "I understand the delay due to weather conditions, but I wish I was rebooked for one, not two connecting flights. Now, instead of flying directly to Sofia from Frankfurt, I have to go to Munich first and then to Sofia, which makes my trip 9 hours longer"

Plusy: "They were smiling and very welcoming"

Minusy: "Flight late more than 3-4 hours on Frankfurt. So upset. I will never and ever try with Frankfurt again. I bought shortest way ticket to pay more money but unfortunately flight late about 3-4 hours. Money trap. I would love to have another free flight or I will post the tickets on facebook, Twitter and etc... To make a terrible flight reputation."

Minusy: "They lost my luggage and we barely made it to our connecting flight"

Plusy: "On time"

Plusy: "Ogólnie ok"
Minusy: "Boarding"

Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"

Plusy: "Airbus 330 from Manchester to SFO was new, spacious and very comfortable. One of the best flights we’ve had across the pond."
Minusy: "Transiting at Manchester between our Frankfurt to SFO flights was dreadful. They made us go through security and the inspectors were so incompetent they caused a huge back-up. Took an hour to get through. Avoid Manchester. Then they lost my luggage...still missing after a week."

Plusy: "Not and horrible waited for 10hour before we board the last journey"
Minusy: "Is horrible will not use kayak again we want to change the flight we were told not changeable"

Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"

Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"

Minusy: "Flight delay for 4 hours due to airline maintenance. Missed connection. They also messed up frequent flyer credit and very leather support in Frankfurt for connection. 2 agents only for plane all of people with missed connection. Lame meal allowance."

Plusy: "Crew very good"
Minusy: "Could not check in online or get seat reservations in advance (other flights for journey allowed us to choose seats when we booked flights). This meant we were sitting separately and groundstaff suggested we were on standby, which we definitely weren't! Very irritating and unnecessary."

Plusy: "Glad to have coffee and sweet treat. Attentive and pleasant crew."

Plusy: "In-flight magazine was interesting."
Minusy: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."

Minusy: "Delayed boarding"

Plusy: "It was cheap and easy to book"
Minusy: "Not being able to check in online, was not able to reserve seat. Even at luggage check in the flight attendants did not allow me to reserve a seat."

Plusy: "The flight was on time (actually arrived early). Everything was great, except for the seats and knee space, which was just ok - in line with every other company; that doesn't make it good. The entertainment unit was great, many options plus a charging USB port. Food was good; coffee was bad (instant) - is it that difficult to make good coffee on the plane? Crew was professional and efficient. Happy(ish) overall. Thanks."

Plusy: "Food, chef and crew were great. Vienna Cafe in the clouds"
Minusy: "Well, comfort is sometimes defined by aircraft model, but it looks like this one Boeing tried hard to put everything touch controlled in here with very very bad result. Entertainment not working, movies jumping back and forward on its own. Even chair had touch controls which worked every 10th try. Aaa. I forgot to mention it was business class ;("

Plusy: "Friendly staff"

Plusy: "So there ended up being issues with my inbound flight. It was very complicated and I had to wait in line at Heathrow airport for 45 min. I'm glad I arrived extra early. The service rep. was very nice and professional, but the system needs some improvements."

Plusy: "on time, efficient boarding, friendly & helpful crew"

Minusy: "no leg room............."

Minusy: "Flight was canceled!!! No reason given. Quite upset. But we did get quickly rebooked via Frankfurt, Germany back to Chicago with only a two hour delay in arrival. THANKS!"

Plusy: "these short duration aircrafts tend to have a lot more room"
Minusy: "food, what food? entertainment, what entertainment?"

Plusy: "Perfect"
Minusy: "More food"

Plusy: "Nice service easy flight"
Minusy: "Hot, ridiculously warm on the plane"

Plusy: "Very good"
Minusy: "Hi am happy"

Plusy: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"

Minusy: "Austrian could learn from the likes of singapore airlines and cathay pacific: the choice of movies was pretty limited (1 italian, 1 french, 1 spanish) and the games were simply boring. The food was ok, breakfast pretty terrible (breed but no butter, reconstructiesergramingtheworstieverate.Stodwoowfs"

Plusy: "Curious crew."
Minusy: "Nothing"

Plusy: "Flight time was quite good"
Minusy: "There was a 45 min departure delay and no announcements to us while waiting in the plane about it"

Plusy: "Short flight"

Minusy: "My flight was canceled and I received no communication from Austrian Airlines. There was no staff at ticketing counter. The contact number that O’Hare had was a disconnected Verizon number, which was the same number listed on their website. I had to call the international number where I was told I was rebooked on United with 2 layovers instead of one. I also lost my business class upgrade and was told there was nothing they could do about it."

Minusy: "small seats,no LCD for each one,food nor so good."

Minusy: "Transfer in Frankfurt was impossible on time. Had to rebook later flight"

Plusy: "Not much."
Minusy: "Baggage fees and unclear policy during booking with Kayak."

Plusy: "Service was outstanding!"

Plusy: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."

Plusy: "On time take off"

Plusy: "On time take off"
Minusy: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"

Plusy: "Check in at gate easy and boarding on time. Equipment seemed modern and in good condition."
Minusy: "Seats seemed smaller and more narrow than usual. Food in economy terrible. Entertainment program available but crew did not offer earphones needed to use programs."

Plusy: "Friendly flight attendants."
Minusy: "Lost baggage is never good."

Plusy: "I liked the crew on the flight."
Minusy: "I was frustrated with the staff at the desk in the airport, as we boarded 20miutes late and they did not feel it necessary to give any comment on the situation. Everyone was puzzled as to why we were not boarding, or if there was a problem. Even the screens did not show any change."

Plusy: "Life is beautiful"
Minusy: "My fellow passenger fended off my sexual advances like a pro"

Minusy: "The airplane came late, delaying our trip. Despite that, the luggage would not come, and the claims office was ridiculous (despite of the destination being within 1 hour of drive from the airport, it took us 24 hours of our short vacation trip to deal with luggage). It seems that LH has these problems regularly, and they don't seem to care; I guess we'll have to try someone else to avoid suffering the same problem every time. The employees already knew the luggages are in a mess, and so were the claims. When taking LH, we have to accommodate luggage delay into our planning."

Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("

Plusy: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful."

Minusy: "Our flights there were postponed causing us to miss out connecting flights, we rescheduled with a different airline. The same thing happened coming home. Austrian was a complete disappointment going there and back."

Plusy: "Not much"
Minusy: "Lateness and virtually no food at lunchtime"

Plusy: "Nothinf"
Minusy: "Everything"

Plusy: "Great experience, friendly crew!"

Plusy: "The crew was very professional and kind and evetything was on time. The food is tasty."
Minusy: "No entertainment at all."

Plusy: "Snacks in board included in the price. Super nice crew team. Unlike British airways where prices are higher, on longer flights there is no free refreshments and crew staff were unpleasant."
Minusy: "Very small and old plane. Uncomfortable seats. Hand luggage bigger than small backpack not permitted on the board."

Plusy: "Flight was on time ,"

Plusy: "I like that flight boarding was quick and in time.it was a short flight My name is Hispary."

Plusy: "The seats on Austrian airline are very comfortable"
Minusy: "Lufthansa lost my luggage for the first two days of my trip. It really hindered my ability to enjoy my first couple days of a fairly short trip to a new country"

Plusy: "I loved the boarding process. Everything was very organized! I was lucky to sit by myself next to the window, so i had plenty of space to stretch. The flight was right on schedule, so i didnt have to worry about making it to the next flight. Food was good. We were offered the water through the whole trip which is nice, because i always feel super dehydrated on the plane."
Minusy: "I wasn't very satisfied with the flight attendants. I don't know if its just me getting used to american customer service, or me actually working at the customer service, but it's definetely not the greatest level of service. Girls were giving me an attitude and "smartie" ( in a rude way) responds which kinda made me feel uncomfortable and disrespected. I had the same experience with Lufthansa before. And once with russian airlines. Maybe its some kinda tendency to get erogant at this job, but please, don't get me wrong, its not that kinda job where you should look at people from above"

Minusy: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."

Plusy: "Compared to most American crews the Aus crew was helpful and outstanding."
Minusy: "The chicken dinner was not that great and the breakfast was only a muffin, I expected more. On Turkish airlines flight from Ord to Istanbul we got a full breakfast tray."

Plusy: "The service was good, everyone from the staff extremely friendly and overall the flight was very quick."

Plusy: "food was fine"
Minusy: "to small seats"

Plusy: "Short flight and the crew was attentive and pleasant."
Minusy: "Loading of the bus to the terminal was slow only 1 bus was available."

Minusy: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Plusy: "The crew were just amazing, such lovely male stewards! They were helpful and friendly and generally wonderful."
Minusy: "The entertainment was quite dated and didn't have new movies etc"

Minusy: "Okay"

Plusy: "The crew were really helpful since I am a short person in putting my luggage away in the overhead compartment and attentive to everyone's needs. I am a fussy eater and don't really like airplane food but the food was actually really nice. We was given plenty of snacks and drinks in between meals as well. There was plenty of programmes to choose from to keep me entertained."
Minusy: "The seats in economy were a little too small for a 12 hour flight"

Plusy: "Free wee cake."
Minusy: "Nothing in particular."

Plusy: "Jak zawsze w KLM wysoki standard"
Minusy: "Spokój"

Plusy: "Atmosphere, crew were very professional and friendly"
Minusy: "Seats were a little too narrow, and quite uncomfortable when a broad shouldered person is sitting next to you"

Plusy: "The crew were very friendly and accomodating, plane was clean and boarding amd disembarking was efficiently handled."
Minusy: "55 minute delay was not welcome."

Plusy: "A nice short flight"
Minusy: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Minusy: "sardines!"

Plusy: "...The transfer at JFK was terrible"

Plusy: "crew"
Minusy: "food"

Plusy: "Crew and food"
Minusy: "Seat"

Minusy: "Stranded for 48 hours in Africa. Missed 3 flights due to complete incompetence, truly a horrible experience."

Plusy: "early arrival,comfort"
Minusy: "late boarding while standing around waiting for pilot to ararive"

Plusy: "Flight all good"
Minusy: "Suitcase did not arrive and still not received."

Minusy: "KLM sent us to Kiev thru Stambul (Turkey). We have spent 8 hours more on flights."

Plusy: "I liked the food and duration of flight because it was pretty fast"
Minusy: "I didnt like that flight was with delay and arline still didnt compensate anything to me or even didnt give me any benefits for future if I use their airline."

Minusy: "Disaster, noone knows anything, pseudo assistants are charging money to get you in the queue of business check-in, desorganisation, 4 controls of the luggage before dropping it off."

Minusy: "Seating in business class is bad. If you have window seat, you have to cross passanger next to you (you don't need to on Swiss, Lufthansa or Cathay Pacific), there is very few privacy comparred to other airlines and my seat was just terrible for sleeping, did not go flat completely and was way less comfy for sleeping than with other airlines. Plane was an older 747. I will not flight long hault with KLM again."

Plusy: "I fly AMS to MAN regularly for work. There are a number of providers, but KLM far exceed the experience offered by low cost airlines, often for the same price even at short notice. You get a drink and snack; and at no annoying sales announcements. Miles club membership is free, even if you don't fly regularly well worth it as it halves the cost of cost of checked baggage. Peaceful airline with no hidden costs during booking."

Plusy: "On time"
Minusy: "Terrible boarding process. Clunky landing."

Plusy: "The plane condition."
Minusy: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Plusy: "Impressive service... amazing crew, very friendly and professional"

Plusy: "Muslim food"

Plusy: "I was sorted on Row 3 and the drapes kept hitting the back of my head."
Minusy: "Move the drapes a few more inches back."

Plusy: "Flight arrived on time"
Minusy: "No food provided "due to a strike the previous day". Not sure why this would impact on providing a sandwich or snack particularly when champagne was still available for first class passengers."

Plusy: "The crew was informative"
Minusy: "Inflight sandwiches"

Plusy: "Customer care was super supportive"
Minusy: "Inflight sandwiches"

Minusy: "The plane is so old..,"

Minusy: "KLM crew exceed our expectations"

Plusy: "Comfortable seat, great crew."
Minusy: "Flight delayed, no USB port and no entertainment"

Plusy: "Crew was great, very responsive and hospitable!"
Minusy: "more lunch choices, especially choices without dairy products."

Plusy: "Good for both."
Minusy: "Bigger seats."

Plusy: "Nothing"
Minusy: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."

Plusy: "Overall KLM experience is good"
Minusy: "Food quality was mediocre for a business class flight."

Plusy: "Everything was good except for the entertainment consul for one of our seats."
Minusy: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."

Minusy: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Plusy: "Friendly and efficient crew. I travel KLM often and always enjoy the flights."
Minusy: "There were several flight delays and gates were changes a few times."

Plusy: "Good comfortable seat with extra leg room. Pleasant crew."

Plusy: "Short flight and being able to escape from drunk belligerent Passenger on previous flight"
Minusy: "Nothing"

Minusy: "wasn't able to take the flight since I missed it"

Plusy: "Efficient crew"
Minusy: "Long, slow line at check in. Not many new movies or tv shows"

Plusy: "The food rocks! I know that I will always be eating well with KLM. The staff is always so nice, professional and cordial...I always know I'll be in good hands with the flight."

Plusy: "Good flight, very attentive crew."

Plusy: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Minusy: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Plusy: "I slept pretty much the whole time"

Plusy: "Arrived early!"
Minusy: "Boarding seemed disorganized."

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Minusy: "my luggage was misplaced and I didnt have it for 3 days."

Minusy: "Nice crew. Basic services. Early arrival."

Plusy: "Everything was well organized and on time. Good meals! Price was fabulous!"
Minusy: "Seats in economy were small and my husband and I are not small. Usually international flights are roomier."

Plusy: "many choices of films to watch was great too! Like that you served Finnish food!"

Plusy: "1)Magazine says you under need for modern communication and aiming to improve. There are no chRging ports and no internet. That would help. A little behind the times on that one, do t you think? 2) Getting gangway attached after landing appeared to be very innefficient. Thanks for trying"
Minusy: "Crew great!"

Plusy: "The crew was friendly and helpful. There were multiple runs for drinks and the meal was delicious. The entertainment tablet offered good movies and tv shows."
Minusy: "The lights where not lowered down to make it easy for people to rest and make it easier to fall sleep."

Minusy: "Sellling snacks during the flight (to a captive clientele) makes the process noticibly less pleasant than in the days when Finnair (generously) provided snacks to everyone."

Plusy: "Everything, but especially the calming atmosphere with beautiful Spanish music playing while we were airing to take off."

Plusy: "Crew was fine. Uncomfortable seats bearable for the short flight."

Minusy: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."

Plusy: "Friendly and helpful crew"
Minusy: "Boarding process was caotic. We were delayed boarding and arriving. No explanation. Meal selection ran out by row 46 (of 57?) Not choosing finnair to fly with again"

Plusy: "Staff was friendly and accomodating. The food service for the long international flight was better than I expected."
Minusy: "Movie entertainment options were not consistent from plane to plane. On the arriving flight, the plane had an impressive offering of movies and tv shows for passenger viewing during flight, however, on the return flight, there was much less available."

Minusy: "This flight was delayed 5 and a half hours and did not arrive into Chicago until almost midnight."

Plusy: "Everything well organized"
Minusy: "None"

Plusy: "The crew made the entertainment free because of the delay. They were very hard working to make things right."
Minusy: "Plane was late at Fenver and Heathrow and into Geneva. Plane seating was uncomfortable for such a long flight. This is an airline issue not specifically BA/Finnair."

Minusy: "flight # 742 canceled put in another plane, from other provider (LOT) going straight to Chicago; was not ready for it; we arrived at airport 2 hr before time of boarding and were rushed to plane going up in 45 min; very stressful; my daughter cried and we had no time to say good bays to family paid for selected seats - money not returned selected special meal - stayed hungry (8 hr fly) because they were not aware about our special needs; Finnair shold take care of it when canceling flight and putting us with other provider."

Plusy: "Seats larger and more comfortablethan 3xpected."
Minusy: "Food and drink overpriced."

Plusy: "Flight was cancelled at lasy minute. so, all other flights missed. Last minute notification. rebooked on Lufthansa, but wrote wrong codes - more delay."

Plusy: "Very nice crew, Economy Premium seats had enough legroom, not a bad choice of movies on the flight"
Minusy: "Worst food I ever had on a plane (frequent traveler), I would be afraid to feed it to my dog, let alone eat it myself. Barely ate anything, spent most of my flight very hungry. Refused to eat breakfast at all, it was that bad! Please do something about it, it is outrageous to give people garbage like that."

Minusy: "No room on flight ran out of wine and food before getting to the back 1/3 of plane where I was sitting I can say one of the worst travel flights I've ever had"

Plusy: "A competitive price for tickets. Website easy to negotiate. Staff pleasant."
Minusy: "Having to pay about $35/person to reserve a seat. This was a hidden cost. Very little legroom. Staff did not come around enough with beverage service. Boarding was late and confusing."

Minusy: "very little leg room for anyone over 6 feet"

Plusy: "I liked everything about my experience on four Iberia flights. The boarding was fair by groups and they didn't allow people cutting the lines. The planes were new. The food served was very good and had a great variety of tastes to please different cultures. The entertainment system on my seat was awesome!! Customizable music playlist that was All genres of music. The navigational pages were fun and interesting and the movies were current."

Plusy: "I had an empty seat beside me on both legs of my flight. This always makes flying more enjoyable. They fed us two meals both directions. There were pillows and blankets for everyone on your seat when you arrived."

Plusy: "The flight was great...the staff are wonderful people...they are so sweet and kind...they work so hard...the service was great...I love their personalities..The Movie selection was awesome...Because of my broken leg, they were there to help me right away...amazing crew...will be flying with them again in October....looking forward to flying with British Airways again... Thank you for the care... Yours Truly, Sylvia Smith..."
Minusy: "I have no complaints at all...."

Plusy: "Nothing"
Minusy: "Flight left 4 hours late due to mechanical problems with a very , very old plane. I paid extra for an exit seat that (bc the plane was so old) had cold air seeping in that even with 4 blankets on, a sweater, my jacket I was frozen the whole flight and caught a terrible cold that I have now had for a week."

Plusy: "The crew was incredibly helpful and accommodating when we discovered that I was not registered for a vegetarian meal. Bebe crew make sure that was taken care of and we're very very friendly in the process"

Plusy: "could change to extra legroom on the day without extra charge"
Minusy: "no individual entertainment console, and only certain seats had power outlets."

Plusy: "I did get to move away from complaining passengers but "lost my coat" in the process. People are awful and obnoxious"
Minusy: "Who doesn't turn off the plane lights at night inside the cabin? Especially when you're feeling late at night? Didn't post gate until very last minute…LHR..Then it said boarding immediately. Nowhere to get water. Hurriedly Boarded plane to find out we have the sit there an hour. Girl next to me was so childish Loud mouth complaining because she couldn't sit next to her bf."

Plusy: "Polite and friendly flight attendants, smooth boarding procedure"
Minusy: "Trash everywhere on the plan by mid flight.... Broken tv screen"

Plusy: "Crew were friendly, helpful and efficient Entertainment was very good, especially on outgoing flight"
Minusy: "Broken a/c on one flight, sweating buckets No leg room at all on outgoing 747 Disgusting smelly BO passenger on return flight"

Plusy: "The Movies"
Minusy: "The stewardess could have been nicer. Very rushed, they were polite but just rushed! Also the lack of CLEAR English speaking crew!!!"

Plusy: "Polite and helpful crew and great entertainment systems."

Plusy: "I thought the BA/American/Finnair flight was excellent. The food was delicious both ways, much superior to United, American or Continental which I often fly. Excellent food, legroom, inflight entertainment (going out my row of seats - well, nobody could get any entertainment access) all was very good. Loved the newspaper choice when leaving Gatwick. I would definitely recommend again."

Minusy: "It is absolutely ridiculous that they made us pay $100 each way for our ski bag/equipment. I will never fly either airline again. Horrible customer service as well. The airplane and its entertainment system is quite antiquated and needs to be updated. Horrible experience."

Plusy: "Nice company with good personnel."
Minusy: "N\A"

Minusy: "The food was terrible , the flight was canceled from Paris to phila , i didn't know til 8 pm . It was very hard to have an other flight from London to phila. A lot of souffering for me ."

Plusy: "Crew got into the Christmas spirit"
Minusy: "Audio sockets had "scratchy" sound quality, no matter which headphones were employed Touch screens were very unresponsive and viewing listings was infuriatingly slow - I would prefer to use a simple list without pics"

Plusy: "Checking was a breeze and there were no hassles getting through security. The flight was great and they even had a vegetarian option for my meal! I would highly recommend to anyone for International flight!"

Plusy: "This was actually a USAirways flight now rebranded as American. A lot of people had to check baggage. There was no in-seat video entertainment. The crew were surly."

Minusy: "at least 10 people were waiting at the wrong gate when they finally announced the gate change. the gate was on the other side of the terminal and nothing was indicated on the information screens"

Plusy: "Flight was not full Nice clean 777-300 Better food service than in the past ... more snack service With Global Entry, I was off the plane and in a car in less than 20 minutes"

Plusy: "The fare was the best I found and it got me home on short notice. Service and facilities were the same as other major airlines as the flight was operated by a code share partner. Online booking was smooth and painless."
Minusy: "Nothing. I paid for economy and expect all the issues with flying economy. Finnair is in no way to fault for any issues on my flight."

Plusy: "We arrived in Manchester."
Minusy: "We started with a 3 hour delay on the ground, a gate change and a 2 HOUR DELAY SITTING IN THE CABIN. While used to the down grade of in flight meals, the chicken entree was not large enough to feed a child, the salad was low quality lettuce with little else-could have been carrots. The seats were so comfortable it made sitting difficult & relaxing impossible. Not enough space to adequately describe my dissatisfaction. Lucky for Finnair I will remember it as an American Airlines flight."

Plusy: "Hard working flight crew trying to make the best of a miserable situation Rosylin, Lori and Cassie"
Minusy: "Everything, Horrible food,"

Minusy: ". Couldn't see screen very well. Selection of movie limited and lacking. Did not like NBC tv programming"

Minusy: "Departure was posted as "on time" even though the plane arrived 5 minutes before boarding time and had to be emptied, cleaned and prepared for us. Then we were told there was a delay while a technical problem was repaired. To cut a long story short were were 3.5 hours late after they repaired the anti-skid system. Surely they must have known about this problem soon after landing if not sooner so why couldn't they have organised things better? A replacement plane maybe? I was once in a similar situation with EasyJet in Stansted after we had boarded the plane. They managed to get everyone off and on a new plane in less than an hour! Maybe they could teach American Airlines something?"

Plusy: "The crew was friendly and made me feel at ease (lone passenger) and the entertainment they did have various things to watch."
Minusy: "the seats was cramped, and the food was tasteless and the snack they had (chives pretzels) is not to my taste at all and they didnt have any other options (why not salted instead?) . Im lactose intolerant and I understand they dont have any other milk options apart from cow so I dont mind black coffee but they didnt give you sugar to sweeten the coffee."

Plusy: "Crew were great, providing me with extra drinks."
Minusy: "Uncomfortable seats, no at seat entertainment options (old crt screens along the middle row only) no power sockets"

Plusy: "Left early, landed early. Plenty of space to be comfortable. The food was a little weird, but not bad for plane food."
Minusy: "Nothing"