Znajdź tanie loty na trasie Kraków - Nowy Jork-LaGuardia

Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."

Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."

Plusy: "Sporo miejsca na nogi i dobre jedzenie."

Minusy: "Mało miejsca na nogi"

Minusy: "After we boarded and were already sitting in our sits the stewardess came and removed our bags from the overhead compartment for another person with a larger bag! We ended up storing our bags under the sits in-front. The way it was done it was rude and with no consideration for our comfort."

Plusy: "Nothing"
Minusy: "They cancelled my flight. I never flew home. I missed my little Sister's graduation. :o("

Minusy: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

Plusy: "Lot"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"

Plusy: "No entertainment and no food other than snacks."

Plusy: "new hi speed wifi, seats"

Plusy: "Staff was really nice and helpfull"

Minusy: "My flight got to New York so late!!!! I missed my international flight."

Plusy: "Nice crew and good equipment"
Minusy: "Bad bad food very disappointing"

Plusy: "Got lucky, and got an upgrade!"
Minusy: "Good staff on the plane very sweet like. Actually arrived early. Thought we would get breakfast on the flight from Madison Wisconsin to New York City."

Plusy: "Everything was smooth from start to finish, and the flight landed 10 min. early! Can't ask for more!"

Minusy: "lack of carry on luggage space. very tight. gate agents did not care about the customers. I had to stick my bag under the seat and only half would fit so my feet did not fit with my bag. it was a back pack. I do not prefer checking luggage since I've had so many bad experiences."

Plusy: "Nothing"
Minusy: "Sitting as they had to fix a broken plane. Missing my connecting flight and getting in late."

Plusy: "Friendly crew"

Plusy: "Small plane. Very good service. Did not suffer through the crazy multi level boarding calls that some airlines have. No super secret airline clubs that board first. Flying into the Marine terminal is the best part of the trip."
Minusy: "The wifi didn't seem to work at all on the plane."

Plusy: "An excellent flight"

Minusy: "Delayed 2 hours. Pilot said we were about to take off, sat in plane for another hour before we even moved."

Plusy: "Flight/seat, legroom uncomfortable. Idiot sitting next to me also had music loud and didn't turn it down when I asked. This was during taxing to take off. I was going to bring it to the attention of the crew after seatbelt sign was turned off, but once the flight was in the air, the noise of the plane/flight was so deafening that I could hear the music anymore, and neither would the crew if I had bought it to their attention."

Plusy: "Getting to destination"
Minusy: "Being delayed 3 hrs so not getting my baby to bed until 10pm"

Plusy: "Son got to see the cockpit after the flight."

Minusy: "Flight did not leave on time. Weather conditions were not a factor."

Minusy: "They lost my duffle bag, and when they found it, my bag was in a whole different state, and once I finally received my duffle bag my items were wet and damaged."

Plusy: "That the flight ran on time"
Minusy: "Everything is an added charge. No food option. No TVs. No friendliness. We were consistently inconvenienced as the flight attendant was seated next to us and interrupted us consistently with no apologies."

Plusy: "the staff and the drinks options, but that is normal for me, I always like the drinks."
Minusy: "The seating, for some reason I kept being placed by the emergency exits, but it's okay, we didn't have to use it."

Plusy: "I liked the seating pace most of all for me being 6'7""
Minusy: "I didn't like the eight dollars and change for Internet for a two hour flight. Really that rate should be based on the duration of the flight. That's fair."

Plusy: "Timing for connecting flights was very good, no missed connections, no long waiting times."
Minusy: "On one of my flights I could not pick my seat.. .it was assign to me, at the gate."

Plusy: "Because of our delayed flight, which made us miss our flight departure at our layover location, we were upgraded to Comfort+. I'm happy that it was recognized that we were going to be delayed 2 hours to our destination, and were given a more comfortable flight because of it."
Minusy: "Delayed flight which caused us to miss layover flight. Delta was quick to fix the issue and upgraded our seating to Comfort+. Time lost for vacation was my only issue."

Plusy: "Cockpit kept us informed regarding minor maintenance delay."
Minusy: "Was charged twice for one beverage. Also a receipt was not offered so this makes me think the flight attendant knew about the mistake but didn't want to address the error."

Plusy: "COMMUNICATION FROM PILOT"
Minusy: "LGA DELAYS AS USUAL."

Plusy: "Great staff! Friendly and kind."

Plusy: "Arrived within 15 minutes of scheduled time"

Plusy: "I really enjoy Delta and how they treat my service dog and I. Many other airlines are rude and uneducated, but Delta has always been on point."
Minusy: "There was nothing I disliked."

Plusy: "Airport staff was nice.. Boarding was good.. Flight attendants very friendly.. Smooth trip"
Minusy: "Plane too small.. Nothing but one beverage given all flight"

Minusy: "For some reason I could not pick a seat until I got to airport. Very stressful."

Plusy: "Staff all was good."

Plusy: "First On and First Off"
Minusy: "The passenger in front of me reclined for the entire airborne portion of the flight. I had her seat back in my chest all evening. The darkened cabin was pitch black. Disappearing flight attendant. Broken rear bathroom. Dirty Plane"

Plusy: "LaGuardia is terrible. We sat on the ground at the gate for 35 minutes after boarding because (according to captain) the ground control was not allowing plans to move. then there was a 30 minute delay for take off because of the traffic jam. If LaGuardia can't handle the traffic you should direct your clients elsewhere."

Plusy: "I was assigned exit row so I had extra leg room. Flight attendants were very nice and helpful."

Plusy: "The flight was great and it was 30 minutes early ! What airline actually arrives early anymore ?"

Plusy: "Seats were comfortable and sizable!"
Minusy: "I was seated next to an oversize woman which whom I had to share my seat with, literally speaking."

Plusy: "Easy to maneuver and get seating assignments."
Minusy: "People in New York not so friendly."

Plusy: "The all male crew was very courteous"
Minusy: "The fact that I çouldnt even watch a movie on my tablet."

Minusy: "Crew very bad no food for musslem"

Plusy: "The service was great, I appreciated the on flight snacks and coffee, there was actually enough space to be comfortable, the plane felt relatively new and updated, customer service over the phone was helpful (in trying to book a different flight), and I'm overall impressed with the flight."
Minusy: "There was a three hour delay for my flight because of equipment issues and then the delayed Delta flight I got on standby for (as number two) was oversold. Felt like Delta was a little disorganized with this aspect."

Plusy: "Nothing"
Minusy: "We delplaned out on the tarmac and we're bussed to the terminal. Plane boarded very late with no explanation. Plane from n.y. to GSP was delayed multiple times. Again we deplaned on the ground and had to walk up a lot of stairs (difficult for a couple of elderly people). I will never fly delta again."

Plusy: "Pumpkin soup instead of a heavy entree was welcome and tasty. Breakfast yogurt portion was generous, the granola less so. Accompaniments were good. Butter was not ice cold, thank goodness."
Minusy: "Inbelievably chaotic boarding process for Kili to Dar leg. No boarding lanes so had to fight through the crowd. Was able to observe cleaning process at Dar stop, which was cursory and am sure there was no cleaning of seats of those who boarded at Kili."

Plusy: "The crew was very kind"

Minusy: "The only complaint I had was that it was very warm on the flight (and I usually get cold on flights), and in the seats we had there weren't fans above the seats. A few rows up they had fans, so apparently you have to pay extra for air... This wouldn't be a big deal on a short domestic flight, but for an international flight it was a long time to be uncomfortable!"

Plusy: "Impressive service... amazing crew, very friendly and professional"

Plusy: "Fast boarding"
Minusy: "Slow in refuelling, got us delayed for 40-"

Minusy: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Plusy: "Great airline"

Plusy: "The aircraft"
Minusy: "No overbooking next time!"

Minusy: "Not being 1 hour late"

Plusy: "The flight crew was so friendly and the food was really good."

Plusy: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Minusy: "Pay attention to passengers."

Plusy: "Nothing!"
Minusy: "We were told they were holding our flight, we ran 3 terminals and they’d already left."

Plusy: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Plusy: "yes"
Minusy: "not really"

Plusy: "I love the food"

Plusy: "Friendly staff"
Minusy: "Security check at gate; No priority"

Minusy: "Need more leg room!!! Larger meals needed."

Plusy: "Time was excellent even considering a connection delay they had. Very polite crew members. Good entertainment options."
Minusy: "Cabin was crowded. Leg room was scarce, short seating space. Almost no room for sleeping if you're not a frequent economy traveler."

Plusy: "Entertainment options."
Minusy: "Service was poor, seat did not recline, and the food was terrible."

Plusy: "The flight started with a visit in the recently renovated KLM crown lounge in Amsterdam airport. I liked the various seating options and of course the upstairs bar. The service on board was attentive and efficient, the food options I really liked (especially the Chinese dish) but also the little touches like the nuts & gouda cheese which were served in small porcelain bowls. The seat itself was very comfortable when sitting and the structure gives a lot of privacy. However for couples or friends travelling it's a bit cumbersome to have a conversation even when sitting in seats next to each other. Overall my expectations were fulfilled."
Minusy: "This seat is not ideal for sleeping for taller persons (I'm 185cm tall) as the space to put the feet is very narrow and it's uncomfortable when lying on the back (as one cannot put them in the natural resting position). Cabin temperature could have been a bit lower for my taste. Crew needs better training with regards to transfer procedure in Chengdu."

Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Plusy: "Flying with KLM is a pleasure"

Plusy: "Easy to board and easy flight."

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Minusy: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Plusy: "Food was excellent, frequent and filling"
Minusy: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Plusy: "Food was good and crew members were very nice"
Minusy: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."

Plusy: "Boarding was quick, Flight on time....just a regular service and plane"
Minusy: "Terminal 3 Manchester is not worth staying longer then necessary, loud music, crowded....old"

Plusy: "Bording was good and general flight ok"
Minusy: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Plusy: "The staff the facilities the food all ******. Will definetly look forward to choose both delta and KLM"

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Bag was lost"

Plusy: "Nice seats, comfortable."
Minusy: "Again, no aisle seat for SkyTeam Gold member. Also, my baggage was lost. First bag arrived a day late, second after I had left Billund and it was six days before the bag with my clothes reached me. I was told I will have 100 euro credit for clothing, but in the winter and for 6 days, this was not even close to the amount I needed for clothing and necessities, to have my time here."

Plusy: "Got to Amsterdam on time and everything was great including the staff"

Minusy: "Flight way delayed 3 hours. Staff gave no information and wouldn't help rebook us onto other flights. They gave us food vouchers 2 minutes before we finally boarded, so we couldn't use them. The food on the plane had spoiled so we were all starving on the flight, and we all missed our connections. Horrible experience and wouldn't fly with KLM again."

Plusy: "Crew was very helpful.food"
Minusy: "Food was not upto the mark."

Plusy: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Minusy: "Nothing!"

Minusy: "OLD plane without comfort or entertainment"

Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"

Plusy: "The plane was clean The crew was amazing, super nice and helpful"

Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."

Plusy: "Great crew service. Among the best ever."

Plusy: "The flight was delayed due to fog, but the staff was amazingly helpful to make sure everyone got to their destination."

Minusy: "Okay"

Plusy: "The constant supply of food that was offered to you. The crew was nice and always helpful."
Minusy: "The process of boarding in Amsterdam was not organized and felt more stressful than it needed to be."

Plusy: "The cabin crew were fantastic and funny"
Minusy: "Tiny seats"

Minusy: "Zmniejszyć cenę biletu. Komfort i serwis jak w locie Ryanair, czy Wizzair a cena 4 razy wyższa. Odprawa przy zakupie fotela, powinna być możliwa 30 dni wcześniej a nie tylko 24 godziny."

Minusy: "People could have helped"

Minusy: "We couldn’t watch anything because the headphones required an adapter which we didn’t have and was not offered to us for purchase. We read a book for eight hours. Would have loved to watch a movie."

Minusy: "Service far exceed my expectations, seats were superior to anything I've every experience flying domestically in the US."

Plusy: "Crew and ground staff were amazing."
Minusy: "Seats. Always the seats, they need to be more comfortable and accommodating for long journeys. This is true for every airline."

Plusy: "The seats were nice and roomy and there was a great entertainment system. The flight was on a American Airlines 777."
Minusy: "Very Little"

Plusy: "Boeing 777 seating is comfortable, other is not so much."

Plusy: "Did not realize I purchased a “no checked bag” fare - and the $60 each way charge really pissed me off, along with the &48 charge to guarantee a window seat again, each way. The site was misleading, and I resent being peneluzed for trying to be efficient. A two week work trip needs to include a checked bag."
Minusy: "For a new plane, seats are very cramped. If you drop an earpiece on the floor, you pull a muscle to retrieve it / or make. Everyone in your row stand up. Decent movies mean a box under the seat cuts into legroom. A cramped, miserable 7 hours for this 6’0 tall American. Staff was as helpful as they could be, but my knees still hurt."

Plusy: "Crew professionalism"
Minusy: "Earphone, squashy seat, limited leg space in economy class"

Plusy: "Just flight attendants"
Minusy: "I paid $123 for the flight and than I was profiled by the attended and forced to pay $85 to check in my carry on as a baggage. My carry on fit in the display model, it was 1/2 inch showing because of the handle and I was forced to pay an extra $85! Almost as much as my flight costed. When I was boarding the plane I saw several people with carry on baggage that were wider and longer than mine. I will never fly thru British Airways or book thru Kayak.com again. When I get back to my country I will file every complaint I can thru google and social media. I never felt so disrespected and ripped off!"

Plusy: "Great flight with excellent service, food and drinks"

Plusy: "The crew was friendly."
Minusy: "The flight was over two hours late. No USB ports for electronics. Leg room and seats were dismal."

Plusy: "Good and comfy plane. More space to seat than Ryanair or Wizzair."
Minusy: "No complaints."

Minusy: "BA website very confusing and not efficient. There is. No option to book seats online. You. Only had the option to pay extra to book seats online which was crazy since there were many vacant seats on board ... it said you could book your seats for free online24 hours before flight but this options wasn't working ! This should not happen in these times"

Minusy: "The Plane Was Old, And And Crew Were Not Very Friendly. Seats Also Were Not Comfortable. Feel Like When Servicing From Accra To London, Or Vice-Versa, British Airways Aren't Heavily Interested In Servicing Their Ghanaian Customers."

Plusy: "The 787 aircraft is better"

Plusy: "The drinks were great, however the food specifically the salmon meal (Great Britain breakfast) seemed to be missing something. The stewardess mentioned my partner to have the chicken as there was only a portion of the meal. But, I paid £24 for the meal. Although, the vegan and veggie meals were great!"
Minusy: "Next time I will pay more attention to the two row seating and pay for seats in that area of the plane. Other than that, good service."

Plusy: "One of the most comfortable cabin interiors I've been in for 747s"
Minusy: "Flight boarding was delayed fairly significantly, the second time this has happened to me out of two flights. Certain "hand luggages" were allowed onto the plane despite then failing to fit in overhead compartments and slowing down the whole procedure. Food was bad."

Plusy: "Lots of delays due to technical problems with the plan. Had to be moved onto another plane. More than 3 hour delay."

Minusy: "Economy seating not so comfortable"

Minusy: "I had a problem with seating due to a medical condition and I wasn't relocated"

Minusy: "Showed up 3 hours before departure and still missed our flight. The agents were extremely slow and rude. If you have a giant line of people who have missed their flight your system obviously isn’t working. Avoid Heathrow’s British Airways by all means if possible."

Plusy: "Nice flight"
Minusy: "None"

Minusy: "The ground crew at check-in was not friendly nor helpful."

Minusy: "They sat me in the last row but at least the chair reclined. Boarding was a mess. But entertainment and food were decent."

Plusy: "Friendly, consistently would come to collect trash. Staff was fast in responding to calls."
Minusy: "Didn’t find out I needed a landing card until the end of the trip. And they didn’t have pens to fill out the landing cards"

Minusy: "Sorry I can’t give you feed back, because I missed flight due to my own fault!"

Plusy: "The only good thing was that the flight departed on time. On arrival we had to go into a holding pattern, then once on the ground, there was a glitch and we were held on the place for about 30 minutes. We did make our next flight, however, but some people missed theirs."
Minusy: "No food was offered -- except to buy -- even though it was breakfast-time. This was a very disappointing flight!"

Plusy: "Every things I always liked to go with you"

Plusy: "Everything was great"
Minusy: "Not much space. Seats were too narow."

Plusy: "The crew were friendly and efficient"
Minusy: "The food was okay and they didn't have the item per the menu handed out, but the staff were apologetic"

Plusy: "The crew on the plane were nice."
Minusy: "British Airways misplaced our luggage for three days, and would give us no further information than "it will arrive soon." So, we were stuck near the local address we had provided in case they called for 2 full days. They refused to give us a more precise time as to when they would be delivered. Well, at one point they did say that they would be delivered at noon, but they weren't. Throughout the entire time waiting for the luggage to be delivered, there was no sense of urgency or concern on the part of British Airways. It seems missing luggage is just Business as Usual at British Airways."

Plusy: "The entertainment controls give many options which is nice to help pass the time."
Minusy: "The attendants were not as helpful as I thought they should have been and actually were a bit unpleasant."

Plusy: "The crew were friendly and took their time answering questions. We were offered liquids often, the food was just OK, the entertainment units worked well, the chairs were relatively comfortable.. We were allowed to wait for the restrooms. Yeah,,,"
Minusy: "The food could be better and of course more leg room."

Plusy: "Shame that you do not even serve a glass of water!"

Plusy: "See above"
Minusy: "See above"

Plusy: "A new low!"

Minusy: "Ruse at check in"

Plusy: "Crew was terrific! Comfortable equipment, nice food offered. Generally felt the entire BA team had a great attitude which makes a world of difference regarding the experience."

Minusy: "Boarding was delayed both departing and arriving for this trip. Poor communication from British Airways."

Plusy: "After a slight delay, the crew got everyone on board quickly, and we got off, making up some of the time we had lost. A real "greased landing" by the pilot, (I didn't know we were down till he hit the brakes)."

Plusy: "Even though unavoidable security delays made my husband and me last on the plane, we were able to board, and made all our connections. THanks!"

Plusy: "The staff are friendly and cheerful. No food or entertainment for the short donestic flight (as would be expected anywhere for a 50 min flight)"
Minusy: "Boarding badly organised ... signs telling you where to queue are double sided and depending which side you see first direct you into the wrong lane... Left a bit late but arrived pretty much on time. Baggage didn't arrive after a 2 hour transfer and this is the third time in four times over the past few years. I strongly do not recommend BA as a domestic UK connection after an international arrival."

Plusy: "We did land OK but JFK was snowed in and this probably caused the many problems we encountered. Iq always have bad luck flying in and out of that airport so I don't completely hold BA accountable. Staff we polite and efficient."
Minusy: "We were stuck in the plane for an hour and a half after landing at JFK. On the ground they ran the engines so loudly my husband got a terrible headache. We mentioned the noise problem but were ignored. Once allowed to debark we were crammed into a long cold hall and waited another 1/2 hour before moving towards immigration clearance. To top it off the baggage conveyer system was broken and we waited another 45 minutes before they shut the building down. So we left with no luggage exhausted. One piece of luggage was left back in London. Not pleasant at all. We did get our luggage returned 3 days later. That was good."

Plusy: "Flight crew did a nice job and seemed to enjoy what they do."
Minusy: "When you book your ticket you should be able to choose your seat without having to pony up $35 to do it, I don't understand why you have to wait until you check -in 24 hours before your flight to get a "free" seat. Food was just okay. Seats not that comfortable."

Plusy: "Great flight - on time and right price!"

Minusy: "Customer service my one of the crew members extremely polite and rude."

Plusy: "We had a close connection so they moved us to the front of plane before landing to ensure we were the first off the plane."

Plusy: "They changed my seat when I asked them too."
Minusy: "The stewardess told me for the last meal, that they ran out the no. Vegetarian meal so I must choose the veg one. Later he said he gave me the preference for the earlier meal so this one shouldn't be a problem if I didn't get what I asked for. Totally blew my mind. The audacity with which he gave me his explanation was extraordinary. Sorry British airways, don't need that attitude. Wrote to them about this, haven't yet replied back. The flight was pretty old by itself. Not like the ones that go from London to United States. The Seats were smaller and had a very uneasy contour, the entire plane just looked a little banged up. The crew always seemed in a rush, to busy to even hear or look around."

Plusy: "Nothing"
Minusy: "I paid to upgrade to the exit row because I am 6 feet 5 inches tall after boarding they informed me that I could not sit in that seat because I needed a seat belt extender they made me move to a regular seat that was so tight that my knees were jammed into the seat in front of me coming back was the same the man next to me was 6 feet tall and he had no room also boarding was mass confusion as they have boarding from the front and rear simultaneously with no instructions so people had to shove past each other all in all I will never fly them again"

Minusy: "Mimo zapewnień załogi LH samolot Air Canada nie czekał na pasażerów przesiadających się w Monachium."

Minusy: "0puźnienie. Brak posiłku. Niewygodne fotele. A reszta ujdzie w tłoku. Można spokojnie polatać."

Plusy: "Obsługa naziemna i pokladowa"
Minusy: "Niewygodne i twarde fotele."

Minusy: "given that Air Canada's computer had crashed and flights were cancelled (including our own), the lack of information was astounding. Why, e.g., didn't anyone go along the queue handing out numbers so people could get food then reclaim their place in line? Why weren't we told, ditto, how long this mess would take to clear up? why weren't we offered o/n stays, etc, etc. Could have done an awful lot better if some manager had spent two minutes thinking!!"

Minusy: "Not impressed with luggage fees that were not indicate but hidden in price - and all the nickle and diming on every little thing.. ruins the overall experience"

Minusy: "Our luggage didn't scan in the system so we couldn't go to the gate until it was found & scanned in the system. Fortunately we were early so this wasn't an issue but kept us waiting at "step 2" until an actual photo could be found. We also had a delay after boarding while they changed a tire. It all worked out ok."

Minusy: "Over an hour late."

Plusy: "It was a short flight and I shared my seating with average weight people. The crew members and the pilots were very informative."
Minusy: "During a short flight there is not much to experimented and less to comment."

Plusy: "Absolutely nothing"
Minusy: "A 12 hour delay is not okay. The hotel comp was nice but they split my group of 5 into different hotels. The breakfast voucher did not work. The dinner voucher barely covered the cost at the designated restaurant. Customer service was extremely unaccomadating."

Minusy: "Very poor communication and co-ordination when flight was delayed and then cancelled. Rebooking was only available via the phone, even when at the airport, with a 45 minute hold time. Everyone kept passing the buck to another, and no supervisors were around. Terrible customer service!"

Minusy: "Flight was delayed over 3 hours, boarding could have been delayed to avoid sitting on the tarmac for such a long period of time in the plane. That is EXTREMELY UNCOMFORTABLE for travellers. If Air Canada knows the departure will be delayed, boarding of the aircraft should be delayed"

Plusy: "It was on-time, left enough time to reach connections and my bag arrived."
Minusy: "None."

Plusy: "Air Canada New York flight from Toronto delayed for 2.5 hours in a 1..5 hour flight. They suppose to serve drinks for about 200 passengers in a very short time, because they cut the service from 4-6 crews to only two,so they only able to serve one third of the passengers and ready to descend. Nice planning to save $$$."

Plusy: "I like that they let us board the flight because we had some issues getting to the airport."
Minusy: "There wasn't anything I didn't like."

Plusy: "On time, quick boarding, has an app, online checkin worked"

Minusy: "Not assigning a seat and giving me a stress of putting me on stand by for a ticket I had purchased!!!!"

Minusy: "My original flight was cancelled due to mechanical problems and then agent got me in a other flight to Newark which was the last one to NY and then there was a delay of at least 1hr to take off. Most likely, I will not travel with air canada again and I'm not recommending to friends since they are always delay with their flights."

Plusy: "flight was cancelled. huge inconvenience."

Minusy: "The service"

Minusy: "They messed up my mobile checkin making me miss my flight and then had thenough nerve to try to make me pay a 80$ change fee to take the next flight that was 100$ cheaper than my original. Waiting for a refund! I had to take American Airlines home. I will never flying with them again!"

Plusy: "The flight was smooth and the attendants were awesome and friendly. Would highly recommend again when I visit Montreal again!"

Plusy: "Leaving and never coming back!"
Minusy: "Psychotic and delusional crew that take bad customer service to a whole new level!"

Minusy: "They could have rushed more to get us off the ground quicker."

Plusy: "The bilingual announcements. The movie selections."
Minusy: "Most of the staff were rude and made me feel like an inconvenience any time I needed something. Due to delays leaving Heathrow and arriving in Ontario, my 2 1/2 hour layover was reduced to 30 minutes. And because I was transfering to a flight to the US, I had to sprint through 6 security checkpoints. I made it to my flight, but my bag did not. My bag was not delivered to me until 1 am the following day."

Plusy: "Oddly, entertainment options vastly superior on this 50-minute flight than on the 7-hour flight."

Minusy: "My flight was cancelled. I had a wedding to attend on Saturday morning and could only be rebooked on a flight the next day at 3:10pm. I wanted to simply cancel the flight that I was automatically rebooked on; however, I have been on hold with customer service for HOURS and can not get through. I have never experienced such terrible customer service."

Plusy: "Nothing to expect more"
Minusy: "The amount of snacks served should be increased"

Minusy: "The fact that because I was late for my flight, my reservation was cancelled. I was not given the opportunity to change my flight at all, I just lost out on the return portion of my travel. I would have been willing to pay a fee to change my return, but not given the opportunity. Had I booked directly with the airline, they would have had no problem making a change. Buyer beware!!! If you don't book directly with an airline, you may suffer the same fate as me! This was an almost $1,300 dollar learning experience. Do not use third party online booking agents! You do not have the same protections as dealing with the airlines directly."

Minusy: "Flight was delayed over an hour and nothing to drink was provided."

Plusy: "The flight was smooth despite prior warning from the pilot of possible turbulance.The flight attendants were generally friendly and helpful."
Minusy: "It was delayed almost half an hour."

Plusy: "everything was smooth / great service"
Minusy: "AC was too cold for 6am in the morning. very uncomfortable"

Plusy: "On time"

Plusy: "My husband had wheel chair assistance, they crew that handled him were very caring, saw us through. It was a good flight, on both ends. Patricia"

Minusy: "We were told there's issue in communicating to the engine and delayed for two hours or more. The staff provided updates periodically but it would be better if the issue could be prevented before boarding. Although it's not expected, I was pretty happy the seat on my left was empty on first plane. On the sub plane they arranged an overweighted guy on my left which made the delay worse as he threw off the strong smell of curry."

Plusy: "Efficient. tv on back of screen didn't work"

Minusy: "The announcement about turbulence were to much. Could have been way more subtle or shorter"

Plusy: "Originally this flight was scheduled to be an 1hr and 17minute flight. It only took 55 minutes from gate to gate. Flight attendant was really friendly, overall a very great experience."
Minusy: "The aircraft that was servicing this route was tiny and at times I found it difficult to stand up properly without hitting my head. There was a little chop upon takeoff but besides that everything went smoothly."

Plusy: "Captain gave us regular updates"
Minusy: "LGA closed for wind. We sat on taxi road for 2 hours. Crew could have served more than water while we waited. No AirCanada's fault but crew should have a plan to serve the snacks/ food if we are sitting for two hours and the total flight time is 1.5 hours."

Plusy: "ok"

Plusy: "Free snacks , on board entertainment, friendly warm crew."

Minusy: "Workers never helped to get us on our flight even though the delay was caused by Air Canada's technology errors. Had to pay $200 for a rebooking fee , rather than accommodating us for Air Canada's error. Highly disappointed after hearing such great things about this airline."

Plusy: "The process from start to finish was very well coordinated. Crew kept passengers informed of situation as they arises due to matters beyond their control while maintaining the integrity of Air Canada."

Minusy: "The flight was originally delayed by 30 minutes.. reasonable considering the high winds in both NYC and Toronto. Things started going wrong after we boarded the airplane and then were told the flight crew had not yet arrived from LGA. There is simply no excuse for airlines not keeping sufficient standby crew capacity to minimize these issues. This is a clear case of the airline under staffing at the expense of its customers. By the time the flight crew arrived we were just barely able to make the 8:45 wheels up time for our clearance. The flight to LGA was uneventful until we landed. We were then told our gate was occupied by another plane, a delay that was initially forecast to be a few minutes turned into what seemed to be close to an hour. As a result, I arrived home to my Manhattan apartment at least two hours later than I should have. Flight delays happen, I accept them when they are for reasons that cant be avoided... I look for other airlines (such as united) when they occur for entirely preventable reasons and result in back pain from being trapped in an airline seat for 3+ hours instead of the 1hr 15 or so I should have been stuck in the seat."

Plusy: "The crew was very pleasant, there was in-flight entertainment, and even refreshments. All 3 of these are rare these days so I was happy about that."
Minusy: "There was a delay but that's ok."

Plusy: "Once, on board everything went smoothly"
Minusy: "Not being made aware of the real departure time ahead of time."

Plusy: "Replacement flight was fine but third time original flight in early afternoon to LGA cancelled in the last eighteen months."
Minusy: "Flight ac714 was cancelled. Put on AC716 which put me at LGA in evening rush hour."

Plusy: "I arrived home safely. I needed"
Minusy: "I needed assistance as I have a broken ankle. Waited, waited and waited some more for assistance. Handed off 5 times until I got to the gate. Given a seat first in the exit row and naturally had to have that changed as I could not assist others. Placed even further back in the plane. It took the full three hours plus since deplaning the Austrian Air flight to get to the Air Canada gate."

Plusy: "My flight was cancelled suddenly and my luggage are lost. I stayed at the airport until 4.am."

Minusy: "Delayed flight rough landing"

Plusy: "Comfort, service, flexibility"