Znajdź tanie loty na trasie Nowy Jork-LaGuardia - Kraków

"It was just ok, flight attendants seemed tired and annoyed, they were not pleasant and welcoming."

Plusy: "The cabin was clean and the crew was friendly."
Minusy: "Better snacks. Chips or mini cheese platter"

Minusy: "Delayed for hours on runway"

Minusy: "Wearing a mask was difficult."

Plusy: "Boarding"
Minusy: "Food"

Minusy: "Boarding crew not very friendly"

Minusy: "Seats are tiny"

Plusy: "I always have a consistently good experience on Delta. Everything was great."

Plusy: "Quick and easy boarding and departing. Wonderful and friendly staff."
Minusy: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."

Minusy: "3 hours late!!!"

Plusy: "Exit row seating for no extra charge"
Minusy: "Seat mate not friendly"

Plusy: "The crew was amazing"
Minusy: "Other travellers where rude"

Plusy: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Minusy: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."

Plusy: "Flight was short"
Minusy: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."

Plusy: "N/a"
Minusy: "Explain why there’s over a 2 hour delay"

Plusy: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Minusy: "Reclining seats"

Plusy: "Crew was good. As always not enough leg room if you are taller. Resent having to pay extra for more leg room."

Plusy: "Yes"
Minusy: "It was well executed flight"

Plusy: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Minusy: "Delta needs to try harder to minimize flight delays."

Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."

Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."

Plusy: "We landed 45 minutes ahead of schedule."
Minusy: "Boarding was rushed and we left the gate late."

Minusy: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."

Plusy: "The crew was nice"
Minusy: "The food"

Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."

Plusy: "The flight was great from beginning to end. I have no complaints."

Minusy: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"

Minusy: "Compostable"

Plusy: "I did get home eventually"
Minusy: "Flight was delayed. Seats are cramped."

Minusy: "Crying baby"

Plusy: "Sporo miejsca na nogi i dobre jedzenie."

Minusy: "Mało miejsca na nogi"

Minusy: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Plusy: "The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time."
Minusy: "Virtually no food options."

Plusy: "Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated."
Minusy: "That we were delayed on the plane for two hours on a small plane but I know it was out of their control."

Plusy: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"

Plusy: "I arrived safely."
Minusy: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."

Plusy: "Lot"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"

Plusy: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"

Plusy: "At least the flight wasn't cancelled?"
Minusy: "Five minutes before the scheduled boarding time, it was announced the flight was delayed by 1 hour 25 minutes. I am almost certain this was not weather-related, according to flight trackers. I understand that weather delays are essentially out of airlines' hands. However, if the delay is caused for other reasons like "mechanical issues", or any other errors or miscommunications within the airline itself, then they should be held liable. My time is worth money, so any delays not weather-related should result in a reasonable refund based on the duration of the delay. An apology doesn't placate customers' frustration and inconvenience due to delays."

Plusy: "The flight was practically empty!"
Minusy: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."

Minusy: "Got put on standby despite having purchased my ticket over 1 month in advance"

Minusy: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."

Plusy: "Delta made the experience great"
Minusy: "Flight was delayed almost two hours"

Plusy: "Staff was really nice and helpfull"

Minusy: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."

Plusy: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."

Plusy: "Wheeler chair service is available"
Minusy: "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."

Minusy: "Delta doesn't manage their flight schedules and personnel with backup or standby crew in order to assist whenever there are delays across domestic flights. The plane was late to arrive at the gate and we were also told that while the pilot was ready to take off, we couldn't leave because we were waiting for a flight attendant to land from Pittsburgh (we were in La Guardia airport in NYC). delta would rather I convenience the flyer instead of hiring more personnel or figuring out standby or backup plans for delayed flights."

Plusy: "So rude crew"

Plusy: "The plane condition."
Minusy: "The flight attendants could have served some drinks in between the meals. They actually refused to serve something additionally when asked."

Plusy: "15 years ago I told myself not to fly Delta anymore. But these 2 flights Detroit to Amsterdam and back changed my mind. I enjoyed the flight very much and I'm looking forward to the next one."

Plusy: "Professional crew. Good simple check in."
Minusy: "Nothing."

Plusy: "Pleasant crew. Appropriate and efficiently served snack."
Minusy: "Boarding and disembarkation were slow."

Plusy: "Planes were on time and connections made."
Minusy: "One bag delayed as not put on flight and food could be better."

Minusy: "I was seated next to the restroom, which is not a pleasant experience for an international flight."

Plusy: "Comfortable seat, great crew."
Minusy: "Flight delayed, no USB port and no entertainment"

Plusy: "The crew was great. The soecial meal request was hadled well despite oversight."
Minusy: "Soecial meal request was made in advance but overlooked. Did not mind it so much as eating less is not a bad idea! To err is human."

Minusy: "Don’t be late"

Plusy: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Minusy: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Plusy: "The seat was a little uncomfortable but the crew were amazing."

Plusy: "The crew is really welcoming"
Minusy: "The seats are too narrow and a bit too hard"

Minusy: "There was no wifi on flight"

Plusy: "Crew was ok."
Minusy: "Screens need a serious upgrade, my seat didn’t recline all the way nor could it be restored to an upright position. Not very comfortable and I paid for a seat upgrade."

Plusy: "The crew was attentive and the seat at economy comfort was comfortable at the “ok” level. It needs much mor3 to be super comfortable. The plug for the headphones was a mess! It was NOT possible to watch a movie and hear the sound too! I gave up! Not a great offering for the extra dollars..."
Minusy: "So many things! Starting with the way assistance in the airport is offered to travellers with mobility issues! This is an important issue that needs to be revisited and changes for better service to be made!"

Minusy: "Lost a single baggage item, a car seat. Critical for us to leave the airport, and delayed us for over an hour upon arrival. Gave us a loaner car seat that barely fit our child."

Plusy: "Food provided, staff kind"
Minusy: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Minusy: "If only there was a way to be able to lie down and sleep - you would be pioneers in aviation"

Plusy: "Amazing crew"

Minusy: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."

Plusy: "Smooth and faster than expected trip. I felt free to get up and walk around on this long flight. Food was good. I sat in seat with extra leg room for the first time and it was worth it"

Plusy: "And i got it 2 days later. I had to buy a lot of items which were in my suitcase The returning of the suitcase was awfull. In tge end after many phone calls I received it On the 18/12 evening, 2 days after my landing"

Plusy: "The service"
Minusy: "The seats"

Plusy: "Very friendly onboard personnel - I really had kind of homy feeling."

Plusy: "Crew was awesome"
Minusy: "."

Minusy: "Still waiting to board after missing this connection had to be booked on another airline"

Plusy: "Efficient crew"
Minusy: "Long, slow line at check in. Not many new movies or tv shows"

Plusy: "Restrooms clean, decent food and drink, nice cabin crew."
Minusy: "No complaints"

Plusy: "Comfortable and well laid out seat area"
Minusy: "Food was a little substandard for business class"

Plusy: "Snooth and efficiënt with a KLM service"
Minusy: "No entertainment"

Plusy: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Minusy: "The movie options, as well as music and TV options were limited. There were no electrical outlets."

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Plusy: "Food and staff behaviour"
Minusy: "Entertainment"

Minusy: "Nothing good to say about this flight. The plane was old with no entertainment. The sits where very compact and not comfortable at all. The food was a sweet bread and water. The flight attendants were rushing and will take a while if you needed anything. I felt like I was taking a bus with graffiti all over the place."

Plusy: "Nice to have a wrap for the snack."
Minusy: "Would have preferred boarding by row - back of the flight first so would have been more organized."

Plusy: "He missed it due to having a 32 minute layover, which he ran all the way to board."
Minusy: "he had no choice but to look at the closed door of his flight, and wait an additional 7 hours and they didn't even give him a voucher for food. I'm his mother, I'm currently visiting family in Scotland, so couldn't help him much. I'm pretty disgusting and disappointed by the whole experience."

Minusy: "Missing wheel chairs swrvice lounge far away no food option just lame klm tipique"

Plusy: "Seats were comfortable"
Minusy: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Plusy: "Cabin Crew was awesome."
Minusy: "Entertainment System was not working and no Non-veg food option in flight."

Plusy: "The flight was very good, specially considering it was a daylight one. Staff was friendly and servicial. Tue food was above the industry's average."

Plusy: "Professional, welcoming and very friendly crew, well-maintained aircraft, comfortable seat and good food. Keep up the good work, KLM."
Minusy: "Not much to comment on here."

Plusy: "Equally friendly crew and experience. It was complimented by the time we got to spend in the fantastic KLM lounge while we waited for the flight."
Minusy: "Nothing!"

Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"

Plusy: "The plane was clean The crew was amazing, super nice and helpful"

Minusy: "Zmniejszyć cenę biletu. Komfort i serwis jak w locie Ryanair, czy Wizzair a cena 4 razy wyższa. Odprawa przy zakupie fotela, powinna być możliwa 30 dni wcześniej a nie tylko 24 godziny."

Plusy: "Crew was very supportive"
Minusy: "The long stopover at London (11:20 hrs) should have been taken care of in terms of accommodation, SPA Access or meal voucher."

Plusy: "Crew was courteous and friendly."

Minusy: "WiFi"

Minusy: "Seat was broken. Reclines without requesting. Tray also needs attention. Seat 15C"

Plusy: "I flew with my sister who has disability. Check in was very smooth and the Spanish lady who checked us in at Heathrow airport took our hand luggage which was really nice as we could just take care of our wheelchair."
Minusy: "BA should consider to serve complementary coffee and tea on board. Such a little thing, but could make a huge difference."

Plusy: "The crew was nice."
Minusy: "The food was the worst I have had on a flight. We were crammed into the seats....especially when the seat in front reclines back."

Plusy: "Flight crew was friendly. Getting to leave the plane."
Minusy: "Seats were the smallest since I tried Ryan Air. Boarding is ridiculous process of elevators, buses, and salmon stand-offs as people board from the front & rear with no guidance. Arrival was also waiting on buses before a 15 minute ride to the far side of the airport. No food or beverage is offered free. Not a pleasant experience in any way."

Plusy: "Nothing to like at all."
Minusy: "There is no food even water at international flight!!! Terrible service."

Plusy: "Good service, good flight, all on time."
Minusy: "Nothing"

Plusy: "This was the second leg of flight from Gatwick, short stay at St Lucia, only a short flight, didn't leave the plane there so boarding and food comments don't really apply to this flight. Crew changed over here - new crew as good as first leg, excellent, never had problems with this on BA."
Minusy: "Entertainment poor, limited choice and mediocre screens. Is the Boeing 777 fleet due a refurb? If so, don't spoil the seats and legroom, but do update the in-flight entertainment system!"

Plusy: "On time depature"
Minusy: "Little amount of snacks available Small quantity of food for the meal"

Plusy: "This was a connecting flight from London originating from SFO. There were delays after boarding so we departed later. But we survived."

Minusy: "I cannot even begin..."

Plusy: "I appreciated the courteous crew and the blankets. I appreciate the safe trip."
Minusy: "Plane was delayed and I didn't like the $60 baggage check in fee. That's ridiculous. Airplane comfort in economy class is always medium. The main gripe is the $60 cost for the one suitcase."

Plusy: "service was good, food was good"
Minusy: "seats were too cramped for such a long flight and I didn't have the resources to upgrade to the next level (not first class, "World Traveler Plus" I think). The seats were also uncomfortable / not padded enough - my tailbone and lower back were very unhappy by the end of the flight"

Plusy: "Nothing the worst customer service I ever had"
Minusy: "The flight was canceled due to mechanical difficulties and British airways delayed helping us for 2 hours and then told us to use the phone 800 number to book a different flight. we needed to connect in London for the flight to Tel Aviv. The man on the phone barely spoke English and set us up with a flight that would not get us to our destination in time for our religious Sabbath Friday night. When we tried to explain the situation he hung up on us. We called back and tried to explain again we either spoke to the same man or another Indian man whom also spoke unintelligible English and he also hung up on us. In the mean time my wife spoke with the counter agents and they tried to find us another flight but by now other airline counters were closed. An hour later I tried the 800 number again and spoke again with the same Indian guy, when I asked to speak to a manager he gave me a hard time then finally said ok, put me on hold which I stayed for a while and realized he just put me on hold indefinitely. Finally after being in the airport for 9 hours we found a flight from United and a family member booked it online for us which we took to Tel Aviv and got us here only 2 hours later than our original flight which had a 12 hour layover in London and we were going to spend time touring but did not get to. As far as I am concerned British Airways has done a horrible job and no one should ever fly with them again. Unfortunately our flight home is with them I hope it goes smooth."

Minusy: "I did not fly this leg because Iberia somehow deleted my return flight home. This resulted in me flying home a different way that led to me landing the two hours later than I was originally going to."

Plusy: "Terrible food. The food will actually make you sick."
Minusy: "Charge extra for food but provide food that will not make you sick."

Plusy: "Short flight"

Minusy: "No power plugs/usb ports. Very small, poor quality screen. Not much bigger than my iPhone."

Minusy: "Pointless priority boarding if you get all priority passengers to wait for the rest of the flight.."

Plusy: "The flight was very short compared with LHR to LAX, so, I don't have much to say about it."

Plusy: "Great movies that were free!"
Minusy: "The structure under the seats were set up super odd, so that my leg space was cut in half by a bar making it difficult to store my bag."

Minusy: "Booked and paid for extra legroom seats, but were just given normal seats"

Plusy: "Good and comfy plane. More space to seat than Ryanair or Wizzair."
Minusy: "No complaints."

Minusy: "We were grounded for three hours, were not offered any food or drink, and when the plane finally took off the attendants offered meager food and charged for it. I would think the least they could’ve done Was to make it complementary.Bad manners by the airline."

Minusy: "We waited on the tarmac to deplane longer than we were in the air."

Plusy: "The second plane did not break."
Minusy: "The first plane broke. We had to reboard. By the time we left i should have already landed."

Minusy: "the flight delayed a lot and i missed my connection flight as a result"

Plusy: "Boarding"
Minusy: "Small plqne"

Minusy: "That the plane ended up in budapest and not krakow with an overnight delay"

Plusy: "Nothing"
Minusy: "Sitting near the bathroom. Felt BA should have paid us for the seats"

Minusy: "Food and drinks are really sub-par"

Plusy: "The 787s are super spacious!! Economy class never felt so good."

Plusy: "On time"
Minusy: "Check in counter make difficult: my cary on luggage is standard, they should know it."

Plusy: "Flight was on time,actually ahead of time."
Minusy: "Aircon was not efficient. Very hot in the plane."

Minusy: "There was no VOD, but I guess this is standard on a short flights"

Plusy: "Nothing"
Minusy: "Customer service"

Minusy: "Very noisy plane"

Plusy: "Service is great"

Minusy: "I asked for coffee. Paid 4 pounds for it, it was AWFUL. not brewed, no taste, bitter, no cream available to add to it. If you charge such prizes, you better offer decent coffee. I can get late or capuchino at Starbucks for less and far better quality."

Minusy: "Horrible service I had to have my flights changed completely twice."

Plusy: "Very prompt and good communication from pilot"

Plusy: "Will never use Kayak again!"
Minusy: "Will never use Kayak again!"

Minusy: "We purchased upgrades to an exit row seat because my knee locks up when cooped up for that long. They changed the plane and I understand that happens but they denied our refund request with 7 days deadline to re-request. So now we have to spend valuable vacation time dealing with their incompetency"

Plusy: "Everything worked pretty well, and BA's staff was very correct. Seats are quite good, and flight wasn't full, which I greatly appreciated."
Minusy: "It bothers me to have to pay for a glass of water. Still does not make any sense to me."

Plusy: "Nice staff, easy to board."

Plusy: "Not much"
Minusy: "1. BA said I couldn't get a seat before 24 hrs before. Then when I tried to get a seat assignment I was told (by email) to contact Aer Lingus. Aer Lingus said that I should have called before 24 hrs before, and that seats were now in control of the gate (this still 22 hrs before flight time). Total lack of coordination. 2. At check-in I was first told that my bag was too big for carry-on, although BA had accepted it. I shrunk it down. Then I was told it weighed too much at 15 kg. When I asked why BA accepted the weight I was told BA's weight limit was different. 3. Net net, if BA is "arranging" the flight through a code-share it should have responsibility for insuring I am treated like a BA customer. Aer Lingus' customer treatment leads much to be desired."

Plusy: "Arrived ahead of time."
Minusy: "No free alcoholic drinks. Seats are barely up to international standard - narrow, as is the aisle. Very poor quality food."

"Self entitled pax loudly continuing his telephone conversation after pushback was tolerated and only after the safety demonstration did crew address it."

"Very narrow seating"

"Tv on the plain"

"The entertainment could have been better"

"8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again."

"I really wish American offered some type of free messaging."

"AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile."

Plusy: "Quick flight"
Minusy: "Nothing"

Plusy: "Lack of communication"
Minusy: "Horrible customer service"

Plusy: "Boarding was ok"
Minusy: "No entertainment screen and no free wifi. They let you sign in to their entertainment on the phone, but first of all the screen is small and it drains the battery of the phone and not comfortable. It would be great to have screens in all airplanes. Also, they give a pretzel and a bottle water, no other snacks and soft drinks are available."

Plusy: "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
Minusy: "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."

Plusy: "No one within 6 feet of me."

Minusy: "The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing."

Plusy: "American Airlines officially has the most uncomfortable seats. The seats barely recline at all, the cushions on the seats are thin and they simply pack too many seats on the plane to not feel like you’re packed in a can of sardines."
Minusy: "Re-design the seating on your planes. It sucks at this point."

Plusy: "Nothing"
Minusy: "Flight status"

Plusy: "Lovely crew!"
Minusy: "The landing was rough!"

Minusy: "Red-booked from cancelled flight. On this leg they neglected to give me a boarding pass on app and gate agent was irtitated that I didnt have one. On flight; fidgety person in front of mr was in annoyingly squeaky chair. I was told I could not switch seats because of weight balance (I'm 135 lbs)."

Minusy: "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"

Plusy: "Friendliness of crew"
Minusy: "Offered more of an incentive for the inconvenience"

Plusy: "The crew were nice and accommodating."
Minusy: "The seat was not comfortable, my back was hurting from a very short 2hr flight."

Minusy: "It was an overbooked packed early morning flight with International passengers partnering with the flight. Everyone had bags and no one woukd check them to rhe final destination which caused delays. This was the only issue."

Plusy: "Good crew"
Minusy: "Delays and made to check bag"

Plusy: "All the crew were pleasant"
Minusy: "There was a delay but we weren’t well informed"

Plusy: "The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand"
Minusy: "Not flying AA"

Plusy: "No delays"
Minusy: "N/A"

Plusy: "The flight attendants were friendly and helpful."
Minusy: "The American Airlines crew in Houston gave multiple people the wrong information regarding checked luggage for our connecting flight. Because the flight from NYC was over an hour delayed and the misinformation, several people missed the connecting flight. Hobby closes at a certain hour so I now have to wait until tomorrow morning to retrieve my carry on luggage the American Airlines MADE me check because of the group I was in. I called American Aurlines customer service line and they were not helpful. I will never fly American again."

Plusy: "Your crew was friendly, attentive and efficient. Flight was excellent and the pilot kept us informed."
Minusy: "food selection was minimal. Wanted one of the fresh plates, but there was only hummus and crackers."

Plusy: "Terrible customer service."
Minusy: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."

Plusy: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Minusy: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."

Plusy: "The Pilot still got us here on time, even though we took off late"
Minusy: "The flight attendant in my section was sharp & cranky. We never recieved snacks."

Plusy: "Nothing"
Minusy: "AA cancel flights recurringly and has no ability to help their customers. Got I flight cancelled yesterday, and was move to another flight later (10:30pm) that supposed to leave ate (3:30pm). After several delays, they started boarding us at 1:00am, but the boarding process so messy and confuse, the plane couldn’t took off before 1:40 by 1 minute and they had to cancel the flight with 200 people inside the plane. An absurd! Flight was rescheduled to today at 10am and obviously took off 1h delayed because AA can't organize simple things to expedite the boarding process."

Plusy: "The boarding process was great and speedy. They had us all on the plane and we were pushing back prior to the take off time because they already had us all on board. The flight was smooth, and we landed in Charlotte early. Can’t beat that!"
Minusy: "The crew felt a bit standoffish and I felt like I couldn’t have asked them something if I wanted it, which, thankfully I didn’t."

Plusy: "The flight itself was fine and the staff were friendly."
Minusy: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."

Plusy: "Entertainment on screens"
Minusy: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."

Minusy: "Delay"

Minusy: "I was traveling with the exact same size suitcase I’ve probably traveled with as a carry on for at least 50 prior flights, and the boarding agent insisted it was too large. I am a very petite woman, and so when I carry a normal size bag, it can look large by comparison to my body. Further, the flight was 1/3 empty and had plenty of overhead space even once the plane was completely boarded. I am sorely offended based on the discrimination I suggested simply because I am short of stature."

Plusy: "We had two medical emergency on board so the flight attendant took care of them really well"
Minusy: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"

Plusy: "The crew was very nice and helpful"
Minusy: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."

Plusy: "I was not seated with my husband when we were given our tickets and they were gracious enough to give us exit row seats by each other."
Minusy: "As we were boarding the plane they told us that we needed to check our bags. No other explanation was given. I brought a carry on so that I didn’t have to check my bag. I thought maybe it was because there wasn’t enough overhead space, but as we got on the plane the overhead bins were very large and extra space was left as they began to close up the bins for take off. It was extremely annoying and I felt I was given no choice."

Minusy: "New cheap fare is honestly offensive trash."

Minusy: "Ponad 2 godz. W samolocie czekając na plycie lotniska, aż mechanik skończy naprawiać samolot, nie bylo przyjemne."

Minusy: "No priority boarding for people with babies and toddlers"

Plusy: "Nothing"
Minusy: "It's AA, never again"

Plusy: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"

Plusy: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Minusy: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."

Minusy: "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."

Plusy: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Minusy: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."

Plusy: "Odprawa na lotnisku w Chicago była OK"
Minusy: "linie lotnicze American Airlines bardzo zła obsługa stary samolot niewygodne siedzenia bardzo słabe lądowanie obsługa w samolocie była nieuprzejmy długo trzeba było czekać"

Minusy: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."

Plusy: "NOTHING"
Minusy: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."

Plusy: "The plane itself was great - spacious, room for luggage, in-seat entertainment and Wi-fi, power points and USB ports at every seat. Crew was perfectly fine."
Minusy: "There were no announcements prior to the 90-minute late departure, pretzels were the only “food” available (flight scheduled to leave at 5.50pm; left at 7.20, landed after 9.30 due to snow in Toronto)"

Minusy: "The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening."

Plusy: "Nothing"
Minusy: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."

Minusy: "Mimo zapewnień załogi LH samolot Air Canada nie czekał na pasażerów przesiadających się w Monachium."

Minusy: "0puźnienie. Brak posiłku. Niewygodne fotele. A reszta ujdzie w tłoku. Można spokojnie polatać."

Plusy: "Obsługa naziemna i pokladowa"
Minusy: "Niewygodne i twarde fotele."

Plusy: "Good wifi, movie options"
Minusy: "We boarded then had to get off and get on another plane because communication system wasn’t working. Total delay of 2.5 HRs."

Plusy: "Well located at LGA (NYC) with it own section of gate doors that is just Air Canada. Multiple flights leaving where EXTREMELY delayed, the staff put on their thinking caps, they started putting people on standby so most customers leave on an earlier flight! I was located in an extra room chair (free) due to this adjustment of delayed flights and was a great experience."
Minusy: "It’s the usual BS that you get at airports....TSA is always insane but honestly it was better than I thought l."

Plusy: "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."
Minusy: "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."

Minusy: "Sat on the tarmac for 40 till we pulled out n to the gate."

Plusy: "I appreciated having my seat changed and arriving to my destination safely."
Minusy: "The fact that there is NO bottled water on the flight and only "tap" water from a plastic jug. As a kosher consumer, I was unable to drink the water from a kosher perspective and I never drink tap water anyway! I found the staff to be less than friendly until the flight was over. Our flight was cancelled and we had a longer wait for the next flight. I missed an evening appointment due to this cancellation. I never understand why the back of the plane doesn't board first, other than first class."

Minusy: "Both ways delayed, aircrafts dirty, no food as usuall and no customer service"

Minusy: "My flight from NYC to Montreal was significantly delayed because the plane was late getting to NYC. This caused several passengers to miss our connecting flight to Quebec City. Air Canada put us on another flight that didn't depart until over 24 hours later! Despite our efforts, we were not offered any help in getting on an earlier flight, and the airline was unwilling to give us hotel vouchers or rental car vouchers. We paid for a rental car and drove ourselves from Montreal to Quebec City. Both of our returning flights were delayed as well. I understand things happen when traveling, but I expect some type of help/ reimbursement/ or sympathy (at a minimum) from the airline! This was my first and will be my only time flying Air Canada."

Plusy: "The flight attendants were very friendly and tried to make up for a very delayed flight with kindness and attention. They were the saving graces for that flight not being a total disaster."
Minusy: "The incoming flight was delayed which pushed our flight back. After we were done boarding, we sat on the tarmac for almost another full hour and weren't really told why the incoming flight was delayed in the first place. My IFE wasn't working so I couldn't even watch a movie or do anything while we were waiting."

Plusy: "The agent at check-in was very friendly and helpful."
Minusy: "Flight was delayed, so missed connection. As it turns out, Air Canada was aware all along that we would miss our connection; however, they still had us board. The gate agent should have been conscientious and informed us that the delay was ongoing with our flight being number 22+ on the tarmac to take off, thus guaranteeing our missed connection. They should have rebooked us on another flight from our original destination vs rebooking us upon arrival in Montreal to miss further connecting flights. Very disappointed!!!!! Based on this experience alone, never again will I or my family travel Air Canada."

Plusy: "As a professional musician, flying with my viola is one of the most nerve wracking experiences, as if it is forced to be checked due to insufficient room for overhead baggage, it could be completely destroyed. As stated in Air Canada's online policy, passengers traveling with musical instruments that fit as carry on baggage are allowed to change to earlier boarding zones. After approaching a staff member with my viola, I wasn't simply assigned an earlier zone, but rather I was allowed to board first. On this principle alone I will be flying Air Canada again. Thank you!!!"

Plusy: "Had a flight out of LGA to Toronto after arriving on the red eye from Cali! The staff is amongst the best in the industry and love flying them! Polished, professional and courteous! For the money we pay to fly and be spoken to as if we're second rate citizens is absured and unacceptable. However every time I fly them, I find their employees make the entire experience a pleasure to fly! Thank you to the leadership team for empowering your staff and execution."
Minusy: "Food can always be better but that's across the board!"

Minusy: "Terrible experience. I bought 2 tickets for my parents from New York to Shanghai a month ago. But on the day of flight, Air Canada refused their boarding, stating that they did not have Canada visas, the fight would transfer in Montreal which needs Canada visa. I had never heard about it and it was never mentioned when I booking the tickets. I called the first customer service who was rude and not helpful. Finally, I found out that my parents had to transfer to Toronto, which does not need a visa. But in order to make the change, I had to pay Air Canada extra $1180, which were more expensive than the tickets self. At that time, I had no other choice. I am really upset. I want to warm all Chinese who don't have green card or Canada visa that do not buy tickets from Air Canada. Their customer service told me that they did not have the obligation to list this kind of information on their website. So if you choose Air Canada, you lose your money and deal with all the hassles by yourself. I will never use Air Canada in my whole life again."

Plusy: "Spacious seats"
Minusy: "Rude staff, delays both to and from Toronto on my flight and numerous others."

Minusy: "My flight from NYC to Montreal was delayed 4 hours due to a storm that had passed earlier in the day. That was understandable, however we then sat on the tarmac at the gate for an additional hour because Air Canada's entire computer system suddenly crashed. We finally got to the runway and in the middle of takeoff the pilot slammed on the brakes and aborted the takeoff because he did not reach high enough speed. It was very scary. I was supposed to land in Montreal at 10:20 pm but arrived there at 2:30 am the next morning."

Plusy: "Nothing"
Minusy: "Multiple delays, slow employees at desk, employees had attitudes when they were asked questions."

Plusy: "That we arrived, finally, safely and our bags did too."
Minusy: "The kiosk at checking was unable to process our boarding pass so we had to wait in line to see an agent to check in and take our bags. There were 3 lines, but people who arrived after us were taken care of before us. It was not organized. Our flight was delayed and the waiting area at Laguardia was so crowded. I fly Air Canada as seldom as possible because there's almost always something that complicates the trip. Our daughter booked these flights so we could visit her for Mothers Day."

Plusy: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."

Plusy: "Crew noticed I was thirsty and gave me the can without asking"
Minusy: "Crew said I wish they would hurry up and get off and I whipped my head around and she apologized. She meant no harm but that's not good service."

Minusy: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."

Plusy: "The customer service reps were pleasant."
Minusy: "Our flight got delayed 7+ hours but we only found out one to two hours at a time. Our return flight was flat out canceled and so we were only able get a flight 4 hours after the original. They did nothing to compensate the passengers at all, claiming it was not their fault; it was due to construction. Construction which has been underway for several weeks and they were well aware. If you know there is going to be construction at the airport perhaps adjust your flight schedule accordingly and don't sell as many flights as when there is no construction?"

Plusy: "Terrible experience with delays and cancellations and waiting times for customs. I felt like it was groundhog day. Had to leave the airport back through a massive line in customs after my flight was ultimately cancelled. They are doing work on the runways, weather, whatever. Seems some flights could leave especially those that were not Canadian airlines. This has happened on more than one occasion and the airline handles it very poorly with little communication. Will not fly AC again if I have the choice"

Plusy: "Arrived early at check in counter and was offered to catch an earlier flight"
Minusy: "Was not able to use a toddler booster for my daughter"

Plusy: "The seating and entertainment system."
Minusy: "Cups were very small."

Plusy: "Im not impressed with air canada. Every time I fly with them there is ALWAYS a delay. I understand that they cant help weather. But when your flight gets delayed over an hour due to their own computer system failing on the way to newyork and to not be compinsated at all its not acceptable. Even on my way home from newyork we were supose to board at 7:55pm and ended up boarding at 9:40pm. they decided to pick and choose people to be boarded on the earlier flight that was right before mine. Not at all fair. I used my whole 30 minutes free wifi (that cuts in and out constantly)before we found out about the delay then I was left with nothing. Not cool when you cant contact anyone. Also REALLY ANNOYING. and the staff are rude if you ask them anything. Then on the plane i wasted 5 bucks trying to buy wifi since you guys dont even have it on your planes for free like delta does. Even then you pay for the worst wifi on the planet where your messages take a half hour to go through and over my whole hour and 10 minute flight i had 3 messages because of your horrible gogo wifi. Waste of money. Overall this whole air canada experience made me want to rip my hair out and stressed me out to the point that I dont want to fly again. I will more then likely not fly with you guys if it can be avoided"

Plusy: "Hi, even though i had online checked in, I had to wait 45 min in the queu just to leave my luggage. The reason for this increadable long queu was the insufficient crew. There were only three people were working on the desks for three different flights. It was really overwhelming!"

Plusy: "The gate personnel at LGA did the best they could under the circumstances."
Minusy: "Air Canada canceled this flight which was already delayed 2.5 hours and failed to notify any of us passengers who were waiting at the gate. We only found out because a passerby mentioned it."

Plusy: "Quick easy and painless boarding and de boarding. It's been a while since I flew Air Canada and I was pleasantly surprised by the upgrades, including the tinted windows!"

Plusy: "The guy who gave me the boarding pass was very nice and helpful"

Plusy: "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."

Plusy: "We were delayed a little over an hour (on the field) before take-off because of information from Toronto that fog was delaying the landing time of the planes. The crew handled this excellently by making sure that we were made comfortable and the pilot gave us several updates as he got the information about take-off for Toronto. On the flight to New York on September 28th, I experienced my first landing where not even a tiny bump was felt when the plane touched the ground."

Plusy: "No issues on the flight to our destination."
Minusy: "Our return flight was delayed due to maintenance issues and then cancelled after 2 hours of waiting. We got re-scheduled for a flight due to leave 5 hours from when the flight was cancelled. We stood in line to get on an earlier flight (there were 3 earlier flights) and got wait listed on one. Thankfully, we got on that flight however, we were in the airport for 8 hours from 8am to 4pm for a 1 1/2 hr flight. Our original flight was supposed to leave around 10am. No flight re-imbursement was issued to us, and we only received lunch vouchers after we asked for them."

Minusy: "waiting a long time for some one to take us down stairs in the wheelchair to go to wash room ,and to collect our suit cases, and there was no wheelchair at the Plane exit door we have walk half way before we get one part way again, that when we wait very long she have left me and walk down stair, until a nice lady came and take me and let me went to the washroom and get our suit cases and take us to our passenger pickup. Every thing else was good. Thank God for a safe flight to and from I love to fly with AIR CANADA CHARLES GRAY"

Plusy: "People that helped us were personable"
Minusy: "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."

Plusy: "There wasn't a single thing I enjoyed about coming back to Calgary through Toronto. Our flight was delayed 6+ times and we had to sleep on the floor of the Toronto airport being dodged by air canada personnel all evening without the ability to get our bags! It was terrible!"
Minusy: "Our entire experience using air canada on our return flight was atrocious. Read above comment."

Plusy: "Flight was delayed several hours with no compensation given"

Plusy: "Air Canada is the worst, another late flight, mechanical problem and missed my connection to Calgary. I made it, but my bag didn't so they wouldn't let me on the plane."
Minusy: "Please see my other comments in the first box. Over the last 5 flights to Calgary, I have been late 3 times by more than an hour, missed my connection and they have lost my bags twice. Both times I was on the plan and my bag wasn't? How can they can send me on my flight without my bags, yet, they screwed up and I get there on time without my bags and they will not let me on the plane."

Plusy: "Nothing"
Minusy: "The airline failed to mention transit visa rules. Really poor customer service. Irrespective of what time of the day you call, the average wait time is 30 min. Who can wait for 30 min to receive his/her call. That's stupid for a premium air line. Even when someone answered they failed to provide a solution and were unsympathetic to my cause"

Minusy: "Terribly slow security lines. Terribly slow custom lines with no one asking:"Does anyone have a flight they need to make soon?" to the line to get those folks rushed through. Left 20 minutes late due to 14 people stuck in those lines. Airplane sat 1 hour and 15 minutes on tarmac at Laguardia waiting for a gate. We were behind other planes waiting for a gate too. Once out of plane, tough time getting up to the terminal as the terminal was so crowded. Will avoid Air Canada and Laguardia like the plague."

Plusy: "Nothing"
Minusy: "I booked a flight for 8pm on Friday 7/29. Night of 7/28, I found out my plans changed and wanted to try and find an earlier flight. I called the help line and waited on hold for 1hour and 45min. The man I spoke with was able to move my flight to 12:50p for $200 change flight fee and $207 ticket difference. I arrive at the airport for this flight only to learn that the man last night moved my flight to the next day, Saturday 7/30. After over an hour of waiting and pleading, the check in attendant was able to get me back on my original flight and return the monies I paid for the seat change. However I had to wait at the airport for 8 hours until my flight, after wasting 2 hours on the phone and another hour at the check-in desk... 11hours total. THEN, they cancelled my 1:30pm return flight and could only get me on an 8pm flight, so another 8 hrs of waiting around. Customer service was terrible throughout. Will never fly this airline again"

Plusy: "Food is good"
Minusy: "Late again, in the last 4 flights over the last 5-6 weeks I was on time once. Two of the last 3 flights you lost my luggage and both times I was told I would have it late in the day or early evening. 3 weeks ago I received it 36 hours later and yesterday I got it the next morning. 3 weeks ago the overhead lights did not work in almost the entire plan. Yesterday, my movie kept cutting out and the guy next to me and a few others too. I got so frustrated that I shut it off."

Minusy: "We were on the Tarmac for almost two hours before take off. We were served only cold drinks and pretzels, no tea or coffee, during the entire time. There was very little leg room, the seats were cramped and inadequate luggage space."

Minusy: "Good"

Plusy: "Not much"
Minusy: "The crew member wasnt letting me on my connecting flight which i was late for because of delays Air canada caused for the previous flight. Even though my connection was grounded for an additional hour. Worst airline ive ever been on."

Minusy: "My daughter got destroyed by a cup of coffee a passenger behind her was holding when turbulence struck quiet bad,neither he or the airline apologizes for either."