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The flight was full and given the high Covid infections I would have liked people, including the crew, to wear masks
Jestem bardzo niezadowolony z odebrania mnie z lotniska we Wrocławiu jestem osobą niepełnosprawną i musiałem zejść po schodach nie mówiąc o wchodzeniu po schodach i odprawie poziom zero
Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Plusy: "Everything was comfortable."
Minusy: "I can't think of anything."
Plusy: "Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate"
Minusy: "Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice"
Plusy: "The crew and entertainment"
Plusy: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Plusy: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Minusy: "Maybe just change the quiche. Very dry"
Plusy: "Crew good"
Minusy: "Baggage small bag forced to check"
Plusy: "Fast boarding"
Minusy: "The food is the worst there is"
Plusy: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Minusy: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."
Plusy: "Friendly and professional crew. Plane was clean"
Minusy: "Tight space in economy class(to be expected)"
Plusy: "Hard working on board crew"
Minusy: "check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time."
Plusy: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Plusy: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Minusy: "Several delays and gate changes."
Plusy: "New plane"
Minusy: ""Swiss" and punctuality are not anymore going together"
Minusy: "It was so hot in the plane and there were no air vents to keep air circulating."
Plusy: "friendly crew; easy boarding; arrival on time"
Minusy: "Seat not very comfortable and very little leg room"
Plusy: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Minusy: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"
Plusy: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Minusy: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Plusy: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Plusy: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Minusy: "The food was edible but not up to the usual Swiss Air standard."
Minusy: "Everything was great!"
Plusy: "Courteous, welcoming crew. All good"
Minusy: "No entertainment"
Plusy: "Great service"
Minusy: "Super slow boarding. Long lines at check in"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Minusy: "All good!"
Plusy: "Relaxing, good entertainment."
Minusy: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Minusy: "entertainment machine in my seat did not worked"
Plusy: "Food was decent and flight crew friendly."
Minusy: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Plusy: "good service"
Minusy: "late in departure"
Plusy: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Minusy: "unable to choose seat without paying extra."
Plusy: "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone."
Minusy: "Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep."
Plusy: "No delays. Good boarding *but I have Senator status so I bypass lines). Food good even on short flight"
Plusy: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Plusy: "Good product, excellent food, great and attentive service"
Minusy: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Plusy: "On time"
Minusy: "Seating was very tight, confining."
Plusy: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Minusy: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."
Plusy: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Plusy: "It was a very short flight. Thankfully very short."
Minusy: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Minusy: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Plusy: "video on demand, great movie selection. Food and wine included at no additional charge, and it was good."
Minusy: "Cramped seat, with equipment box in my floor area, made overnight flight very uncomfortable. Didn't sleep well."
Plusy: "The crew was lovely."
Minusy: "The seats were very cramped."
Plusy: "Good entertainment"
Minusy: "Seat was broken. No leg room. Really no room at all if person in front is reclined."