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Hi. You canceled my trip and now you are asking me for review? Check my trip record and you will have my review. Call your customer service and you will have the answer. This was the worst experience in my life. Sorry for you.
Plusy: "Everything was comfortable."
Minusy: "I can't think of anything."
Plusy: "Amazing crew, great customer service and high level quality plane, despite only 1 hr travel, they served small breakfast and chocolate"
Minusy: "Despite the fact I bought my tickets with 1 hand luggage + 1 personal item, they forced me to dispatch my hand luggage stating flight was full, I refused and they said they could not allow me to board. Felt my rights violated, I HATE to dispatch luggage... and in the end there was space left on the airplane luggage storage areas. Not nice"
Plusy: "The crew and entertainment"
Minusy: "Nothing"
Plusy: "The crew service was very good, as was the food. The only complain is about the entertainment, hope to update the touch screen."
Plusy: "Nice smooth flight. Also lovely to be offered a drink and food. Although the quiche is not great. Wasn’t nicer last year"
Minusy: "Maybe just change the quiche. Very dry"
Plusy: "Crew good"
Minusy: "Baggage small bag forced to check"
Plusy: "Fast boarding"
Minusy: "The food is the worst there is"
Plusy: "I enjoyed the 7 lay over. Took a train to the city (12 minutes ), walked around and shopped, ate and tracked back with the train . A nice stop over"
Minusy: "Our flight to Zurich was canceled and we had to take 3 flights to get to San Diego instead of 2. It was a huge headache. None of our flights were even with Swiss."
Plusy: "Friendly and professional crew. Plane was clean"
Minusy: "Tight space in economy class(to be expected)"
Plusy: "Hard working on board crew"
Minusy: "check in procedure in Berlin: That airport is different. You drive right to the gate from which you board the plane. I showed up early and was told that I had to take by suitcase to another location if I wanted to check in 3 hours early. After lugging the suitcase a quarter of a mile, I was told that they don't do that and I had to return to the designated gate at the appropriate time."
Plusy: "The seats would recline too far so that people behind would get their range of motion uncomfortably limited."
Plusy: "Staff"
Minusy: "Delay"
Plusy: "The movies were good, the food was good. Servers were kind and helpful. Clean and overall positive flight."
Minusy: "Several delays and gate changes."
Plusy: "New plane"
Minusy: ""Swiss" and punctuality are not anymore going together"
Minusy: "It was so hot in the plane and there were no air vents to keep air circulating."
Plusy: "friendly crew; easy boarding; arrival on time"
Minusy: "Seat not very comfortable and very little leg room"
Plusy: "Abosolutely nothing i paid extra for the good reviews i found online but the service was so poor i am disapoi ted i paid that nuch extra for a terrible experience"
Minusy: "Entertainment didnt work for the entire trajectory I requested assistance and was ignored every time I requested a vegan meal and was not provided one Boarding was long and disorganized Bathrooms were so dirty, we had not taken off and the barthrooms smelled terrible"
Plusy: "The flight itself was very enjoyable. The only negative aspect was that the first leg of the flight was delayed long enough that I almost missed my connecting flight and my baggage was lost."
Minusy: "The real reason for the negative review is a combination of the cost of this flight, loss of my baggage and poor service after the flight. I paid nearly $4,500 for an economy ticket from New York to New Delhi. The first leg of the flight, from New York to Zurich was delayed long enough that I made my connecting flight to Delhi within seconds of them closing the gate and as a result my baggage was lost. Once I got to Delhi I had to take a connecting flight to Goa and then drive an hour to my destination, where I was attending a good friend's wedding. All of my baggage was lost during transit by the airline, and unfortunately they never delivered by baggage to my hotel...so I was without formal clothes and normal clothes for the wedding for 4 days. The customer service line was no help, and the airline refused to deliver the baggage to me...the closest they would bring it was the Goa airport which was an hour and a half away."
Plusy: "Great seats,comfortable, food was delicious,good section movies. Friendly staff"
Plusy: "The staff was courteous and effective. The pilots made up time after waiting for a few connecting passengers."
Minusy: "The food was edible but not up to the usual Swiss Air standard."
Minusy: "Everything was great!"
Plusy: "Courteous, welcoming crew. All good"
Minusy: "No entertainment"
Plusy: "Great service"
Minusy: "Super slow boarding. Long lines at check in"
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "Seats just as small as US carriers, but in better shape, cleaner, less ratty overall. I also like that Swiss Air doesn't fuss with boarding everyone in 8 different classes. First class through one door and everyone else through the other, nice and easy."
Plusy: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Minusy: "All good!"
Plusy: "Relaxing, good entertainment."
Minusy: "Paid for upgrade seat and did not get the seat. Flight crew polite and professional."
Minusy: "entertainment machine in my seat did not worked"
Plusy: "Food was decent and flight crew friendly."
Minusy: "Very bright light in hallway stayed on for entire red eye making it impossible to sleep."
Plusy: "good service"
Minusy: "late in departure"
Plusy: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Minusy: "unable to choose seat without paying extra."
Plusy: "Traveling with 3 kids, Swiss kept our seats the same, had our special meals sorted, crew was kind and courteous. Entertainment for everyone."
Minusy: "Overnight flight lights too bright, economy seats very narrow (and that's all we ever fly), it was extremely difficult to sleep."
Plusy: "No delays. Good boarding *but I have Senator status so I bypass lines). Food good even on short flight"
Plusy: "My wife got travel sickness and the crew was very very nice to help her out by offering her a place to lie down and other offerings"
Plusy: "Good product, excellent food, great and attentive service"
Minusy: "Set quality for Business leaves much to be desired. Feels like sitting in Y with middle seat free."
Plusy: "On time"
Minusy: "Seating was very tight, confining."
Plusy: "Nothing"
Minusy: "Video screens didn't work. Seats were terrible and some broken. Flight crew was useless."
Plusy: "Boarding was very quick and efficient. Seating arrangements were nice pretty average overall."
Minusy: "The crew was terrible. Young and in experience was on thing. But worse was they did the bare minimum and then hid out in the back for the rest of the flight. They served a weird cheese sandwich mid flight and would roll their eyes if you asked for water. The food selection and taste was bland or way too salty."
Plusy: "Best entertainment package of Movies/TV/Food available on commercial airlines."
Plusy: "It was a very short flight. Thankfully very short."
Minusy: "I paid extra for extra leg room and there seemed to be no difference in leg room between business class and economy class."
Minusy: "I could notice The crew was really attentive and took good Care of passengers Who speak german or were from Swizertland, meanwhile with The rest of The passengers they were not really nice at all."
Plusy: "video on demand, great movie selection. Food and wine included at no additional charge, and it was good."
Minusy: "Cramped seat, with equipment box in my floor area, made overnight flight very uncomfortable. Didn't sleep well."
Plusy: "The crew was lovely."
Minusy: "The seats were very cramped."
Plusy: "Good entertainment"
Minusy: "Seat was broken. No leg room. Really no room at all if person in front is reclined."
Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Plusy: "Salimos a tiempo . El business es muy confortable"
Minusy: "La comida horrible . No se limpian los baños"
Plusy: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"
Minusy: "Klm is the best, even on a 40min they served small breakfast."
Plusy: "Comfort"
Minusy: "Wifi on klm"
Plusy: "The socks offered in business were comfortable and nice looking. The red wine was good."
Minusy: "The food was just average and the seat not too comfortable"
Plusy: "Good amount of space on the plane, lots of movies to watch, good food and drink."
Plusy: "Seats were super comfortable, bigger than most planes with extra leg room. Food was excellent and fresh, amazing Dutch cheese sampler was divine. No nonsense staff who had all connecting flight info on hand when we arrived in Abu Dhabi. KLM staff were friendly and efficient. Fabulous airline."
Minusy: "They left my bag off the plane. Ridiculous."
Minusy: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"
Plusy: "The crew are amazing! Attentive and friendly."
Minusy: "The seats could have been bigger."
Plusy: "KLM was a great experience compared to Airitalia. The food was good, the flight attendants were very helpful."
Plusy: "Everything was good except for the entertainment consul for one of our seats."
Minusy: "One of our entertainment consuls had to be rebooted 4 times and still didn’t work. We gave up asking."
Plusy: "Nice seats. Only seats with a row of 2, which is what I wanted,"
Minusy: "The check in desk was late opening & the carry on luggage size was smaller than advertised on their website, so it had to be put in the hold. Open on time to prevent less stress to travelers & give more accurate information about cabin luggage."
Plusy: "Lovely crew, very helpful"
Minusy: "N/A"
Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Plusy: "Flight crew very nice"
Minusy: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Minusy: "Nothing special"
Plusy: "Seat 39A did not recline. The gentleman next to me spread his arms out a bit as he typed on his computer the entire way. So I did not get ANY sleep. Plus he got up at least four times."
Minusy: "Except for the man next to me - great!"
Plusy: "Crew was great, very nice"
Minusy: "Not enough legroom"
Plusy: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."
Plusy: "Snooth and efficiënt with a KLM service"
Minusy: "No entertainment"
Plusy: "Nice flight ...was comfortable travel ...good food.Thanks"
Minusy: "No such things"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Minusy: "Flight was cancelled."
Minusy: "Boarding was confusing and disorganized"
Minusy: "The movie selection did not seem extremely varied."
Minusy: "The cabin crew was racist. She told me to move back from an empty seat just because she wanted one of the guys ( from her country ) to set on it! Very rude and racist."
Plusy: "The crew were hardworking, responsive, conscientious and friendly"
Minusy: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."
Plusy: "Sandwich was incredibly tasty (although not much filling)"
Minusy: "2 hours on the tarmac delayed with no explanation. Uncomfortable seats, no leg room. Poor management of seating, there was enough empty seats to have groups together but they were split up. Drinks served from a communal bottle in a polystyrene cup."
Plusy: "Fabulous trip with friendly, helpful staff"
Minusy: "Nothing"
Plusy: "I got some rest"
Minusy: "unable to charge my phone or watch movies"
Plusy: "The time keeping was very good. We left on time and arrived early on both occasion. Good organisation. Excellent service."
Minusy: "Nothing"
Plusy: "The staff was very helpful and professional. Promp response to calling for attention."
Minusy: "Wish there was better lumbar support for the seats. The food could be a bit more exciting with simple addition of lime pickles. Overall can not complain for economy standard!"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Minusy: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."
Minusy: "KLM crews look unhappy with their work. Everything they do is a favor not duty."
Plusy: "The flight was great."
Plusy: "Flight was on time and quick and comfortable"
Minusy: "old plane, tight and uncomfortable"