Znajdź tanie loty z Wenecji do Krakowa

Plusy: "The crew was great"

Plusy: "Nothing to like"
Minusy: "No entertainment, un friendly crew, terrible food"

Plusy: "Customer service"
Minusy: "Snacks"

Plusy: "Food was ok"
Minusy: "AC was not turned on until flight was up in air. That means for 30 minutes passengers were sweating sitting in a suffocating cabin. Crew refused to give Green Tea, saying only available in business class Inflight screen size was very small ...5-6 inches only"

Plusy: "Movies"
Minusy: "Crew was rude to passengers. One passenger asked for extra bread and crew arrogantly commented , we dont give but ok take one."

Minusy: "70’ late on a 45’ flight"

Plusy: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Minusy: "I was very happy with my flight experience with Swiss."

Plusy: "The food was great and the crew was very friendly."

Plusy: "Upon arrival in ZRH, there was a separate small bus for the business class passengers. It was nice to not have to wait for all passengers to deplane before being transported to the terminal."

Plusy: "The seats aren’t the greatest"
Minusy: "Just the seats"

Plusy: "This was a very short flight. They gave you a great little snack and drink. Was a very smooth flight and the crew were very friendly and welcoming."
Minusy: "Could not check in online because the system was down."

Minusy: "Seats are too cramped for an international flight."

Minusy: "Delayed 45 mins making transfer for international flight difficult"

Plusy: "The food was good."
Minusy: "The boarding process need improvement. The sits are very tight."

Plusy: "Our quick trip from ZUR to FLR was great! Flight was on time and pilot kept all passengers well informed upon our arrival in FLR."

Plusy: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."

Plusy: "The service"
Minusy: "No entertainment"

Plusy: "Swiss took care of arranging hotel for us and substitution flight."
Minusy: "Missed connection flight because of delay"

Minusy: "first baggage should be free.....as people travel with 15-20kg hand luggage"

Plusy: "We did not get on any flight to NY!!!!"

Plusy: "Not applicable."
Minusy: "The fact that Swiss Airlines cancelled my return flight from Venice to Zurich and then Zurich to JFK."

Plusy: "New plane"
Minusy: ""Swiss" and punctuality are not anymore going together"

Minusy: "They canceled the flight and took me to another company with a stop in Turkey,it was a really bad and uncomfortable flight And I’m really disappointed!!!!!"

Minusy: "Flight was 30 minutes late which made our connection very tight."

Minusy: "None"

Plusy: "Liked the flight arrangements as convenient. Although left Zurich little bit late, made up time as OK. Thanks for the great experience in using your services."
Minusy: "Seating room is very tight, especially for someone who is over 6 feet tall. Wished I alerted Swiss Air in desire to have exit row seats."

Plusy: "Everything! Very professional, great food"

Plusy: "it was the same plane, just a different crew so all remains the same"

Plusy: "Boarding was quick and efficient"
Minusy: "Nothing I can think of was bad just a regular fight."

Plusy: "on board"
Minusy: "12 of January, 2018 Dear Austrian Airlines authority, I address to your kind attention to asist me to get to me the hat qhich I lost on board of the flight 1576 when I arrived to Vienna airport on my way frpom JFK to Lwo. It happened because it was no room above my seat's bin and the steard helped me to get my heat in another bin. Unfortunately I forgot at the moment when I left the board of the plane, a minute later I reminded that I forgot my hat but I was not allowed to go back and get my hat. I tried to communicate with the Lot&Found office in Vienna airport as I had 2h40 minutes in connection time and it was enough time to get me back the hat, unfortunately nothing was really done from the airport staff to get me my hat and made to me possible continue traveling with my hat. I spoke to two managers, the name I could share with you if you need. The Found office registered my black hat and the plastic box under the number F2018/000682. In this situation I ask your offices to deliver my hat and the plastic box to Lviv airport as sson as possible as this is a special hat for my daily prayers. I wish you best and ask for your kind assistance to send the item as soon as possible with the nearest flight. Sincerely, Meylakh Sheykhet"

Plusy: "See / hear the middle-aged guy around seat 22 aisle coughing his lungs out throughout the 10 hour flight without once covering his mouth ? WTF is going on w an airline that would let a passenger behave like this ? Didn’t see the attendants offering a cough drop, or asking if he would please behave like a civilized human being. Looking for others corroboration. Spread the word like this guy this w his germs"
Minusy: "A grown man coughing loudly during a 10 hr flight w/o once covering his mouth"

Minusy: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"

Plusy: "It reminds me of school dinners"
Minusy: "Bland, over cooked No thought into the presentation or flavour"

Plusy: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Minusy: "NA"

Plusy: "Leg room"
Minusy: "No entertainment"

Minusy: "Flight cancelled so I didn't like it at all"

Plusy: "Flight was fine. The attendants on board were friendly and efficient. The food was nice though there wasn't much variety in drinks."
Minusy: "It was awful getting boarding passes and paying for check in luggage in Venice. I assumed we couldn't check in early online much like the earlier Lufthansa flight. Then when we got to the airport there were long lines to check in and no machines to self check in. When we finally got to the front of the line the woman said we had to pay for our checked baggage elsewhere and then come back for the boarding passes. Unheard of elsewhere. The people in the office where you pay for checked baggage took their time and chatted and had no sense of urgency. The first woman we spoke to apparently filled out the form incorrectly. We had to rush to get to the plane and we barely made it through long security lines. We almost missed the plane due to the lack of early information and check in, the cumbersome payment process, etc. It was the worst check in process ever."

Plusy: "We actually did not fly with Swiss Airlines to Thessaloniki. Our flight was re-booked on another flight the following day with Aegean."

Minusy: "The flight was late and I almost lost my connecting flight."

Minusy: "We did not receive the baby pram after landing. Needed to pick it up at the baggage claim."

Minusy: "Don't like to wait for no one 30 min inside airplane"

Plusy: "easy check-in, fast boarding, one of the few airlines still offers free refreshments on board"
Minusy: "not sure of where to queue for boarding for many people"

Plusy: "We had two flights with Swiss and the first one left half an hour late, meaning we only had about 10 minutes to connect to the next one. Instead of sprinting through the airport, a man was waiting for us immediately outside the plane. He got our luggage right from the cargo, drove us to another man who stamped our passports, and then drove us to the plan just in time for takeoff. It was incredible service and everyone was super friendly. We so appreciated them making sure we caught our connecting flight!"

Minusy: "The wine"

Plusy: "I was extremely pleased with everything about my SWISS flight. I have family in Switzerland and have flown 8 times in the last 5 years. This was by far my best flight."

Minusy: "I did not get a check in reminder email which I thought was strange. I tried checking in and received an error message. I contacted customer service by email and was told I was all checked in. Assuming no issues I went to airport to find out it was canceled. I did not receive an explanation. I waited in line for two hours before speaking to a representative. Was made to feel like it was my fault I hadn't worked things out while waiting in line-"didn't you receive an email!?" I was told no other options except to leave the next day. I pulled up many other flights out of Venice that would get me home in time and was told that there simply were no other options. The real explanation was that Swiss didn't want to pay out to get me home in time. I had to pay more money to get back into the city rather than sit in airport for 12 hours."

Plusy: "The steward was friendly"
Minusy: "1) Assigned seat but was allowed to change seat 24 hours before online check in but at baggage drop off at airport, I was shocked that Swiss Air did not abide to our selected seats changed and gave us the initial seat assigned. 2) At airport check in, none of the ground crew able to gave us good explanation or assistance. 3) Enterainment has to reboot twice. Audio selection cannot be play. No USB port for charging phone."

Plusy: "The flight was quick. Overall a smooth and pleasant one. I didn't have any real interaction with the crew except to exchange the usual pleasantries of saying hello and goodbye. So to be fair, I can't rate the level of service provided."
Minusy: "The flight was fine, unfortunately, there was nowhere to sit at the gate. The majority of passengers stood about waiting or sitting on the floor since the few seats located at the gate had been taken. A five or 10 minute wait would have been one thing, but a 45 minute wait is another, particularly if there are older passengers or small children who have to wait."

Minusy: "Delayed boarding due to overheated plane, when we did board it was still warm and we had to sit longer due to other mechanical issues. Wish they would have waited for all issues to be resolved before boarding."

Plusy: "The most amazing service, good food and great steward"

Plusy: "Cabin crew were great."
Minusy: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"

Minusy: "Lufthansa not taking any responsibility for allowing connection time to be so short. Everyone on the fight from London missed their connections!"

Minusy: "I was lost my luggage for my whole trip and I still didn’t get my luggage yet very disappointed !!! You want to answer can you guys do something for me or any ideals"

Plusy: "Ogólnie ok"
Minusy: "Boarding"

Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"

Minusy: "The multiple gate changes & technical delay caused us to miss our connection to Boston"

Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"

Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"

Minusy: "The airline cancelled my ticket because they said I was not on my earlier flight two weeks prior. This was absolutely not true. I had taken the flight and also checked bags. For an airline to cancel someones tickets and not notify them is highly unethical."

Minusy: "Komfort siedzeń w klasie Premium Economy"

Plusy: "Crew was OK, seat was comfortable"
Minusy: "No choice for food, for the last rows only pasta was left, bad calculation on crew side"

Plusy: "Great crew"

Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"

Plusy: "Too cramped for a 10 hour flight"
Minusy: "Same as above"

Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."

Plusy: "Flight crew and airport crew very helpful ,"
Minusy: "Due to delay in LA, was rescheduled to later flight which was also delayed"

Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."

Minusy: "Flight was late due to inadequate staffing - one pilot was missing."

Plusy: "Great service, smooth, on-time flight."

Minusy: "A little older aircraft and seat was very warned"

Plusy: "The crew was really nice"
Minusy: "The flight was delayed, there was no TV or any other entertainment"

Plusy: "Crew was nice, Feel safe"
Minusy: "We left Frankfurt over hour late, no entertainment at all, small plains have usually few big TVs on the sealling there was nothing."

Plusy: "Arrived safely; good selection of movies; sound reasonable."
Minusy: "Departed and landed late; virtual no assistance in close connections; even though I paid for economy plus, the seat was terribly uncomfortable and did not properly recline; overhead cabin storage was limited and even did not easily accommodate carry on luggage; food was served cold and unreasonably small dinner and breakfast."

Plusy: "Nothing positive to report...NOTHING!!"
Minusy: "Worse travel day of my life. I'll never fly Lufthansa again and never go thru Frankfort again. Lost luggage both ways. Awful experience!!"

Minusy: "Plane was old and had no in flight entertainment"

Minusy: "Opóźnienie lotu"

Plusy: "Crew"
Minusy: "N/A"

Plusy: "nice crew!"
Minusy: "Seat hardly reclines at all."

Minusy: "Late arrival in Munich, missed connection to Krakow, no rebooking and nobody cared that we, 3 people, get to our destination the same day. Spent 12 hours ( 10 am to 10 pm ) at Munich airport not knowing if and/or when we get on the plane, hoping to be on 10 pm flight, not making any connection all day long. Suggestions to fly through different city or on different airline we’re met with shrug and “ not possible “ reply. Having one Omaha Krakow Lufthansa ticket made no difference to anybody. Horrible experience specially that one of us was 80 years old. Will never fly with Lufthansa again. None of my friends will. Dreading my flight back. Kasia Bradley"

Plusy: "Nothing"
Minusy: "Big chaos on airport: 3x changed the Gate, workers at boarding don’t speak English and ask me to speak Germany...everything was terrible and I never use Lufthansa again and don’t recommend to anybody..."

Minusy: "Stuck in Frankfurt due to weather which I understand but no one helped us navigate the customer service lines and it was utter chaos!!! I stood in line for four!!!! Hours and did not get checked on once then i found out I did that for no reason and i had to wait In another line for almost two hours!!! Then then next day my flight was delayed for four!!! Hours due to engine issues and they had to get a new plane so the rerouted two flights had To be canceled And I was stuck overnight again in Dallas. No one met me at the gate or had anything to say to me. Not really one ounce of customer service . I could tell it was Hard with the airport closing due to weather but this is an international flight and someone could have done something to help me just navigate the process over the three day period. One woman who I finally talked to in Frankfurt spent an hour with me when i was utterly exhausted and there were No more flights or hotels left She was To be commended. The rest was chaos and exhausting and I still have another flight tomorrow."

Plusy: "Obsługa i jedzenie"
Minusy: "Nic"

Plusy: "Cabin service and crew excelent"
Minusy: "LH App not work had hard time getting seat and boarding pass online. Flight canceled LH 444 rebooked next day. While they not say I believe consolidation due to light passenger load. Long walk FRA outbound but short walk home bound. Went on bus to plane no jetway boarding."

Plusy: "Everything as expected"

Plusy: "Punktualność i obsługa stewardess"

Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"

Plusy: "Komfort lotu i bezpieczenstwo"

Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"

Minusy: "Not there. Still in germany"

Plusy: "they did good job"
Minusy: "security held me up due to venice security not stamping my passport,,,i was finally able to find the original ticket due to free wifi in airport and get it straightened out though it would have been awful if i had not been early early"

Plusy: "Once again Lufthansa crew is the best"

Plusy: "I really don't remember. I slept through the entire flight."
Minusy: "They boarded us from the back and the front of the plane so at one point you had people trying to pass each other in the aisles. Weird. That could've been handled better. Also, people were allowed to put their back packs in the over head so didn't leave much room for luggsge carry on. Flight attendants weren't helpful either. One just said that all carry on should be able to under the seat."

Plusy: "Plain in excellent condition and very clean. Friendly staff and welcome."
Minusy: "Should have mobile phone chargers on board."

Plusy: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."
Minusy: "Service was excellent. Planes were very nice and food was very good for airplane food. I would highly recommend flying Lufthansa. Staff was excellent."

Plusy: "They had delicious little sandwiches for breakfast, and were amazingly efficient at getting out the snacks and coffee."

Minusy: "I didn't like missing my flight"

Plusy: "It was a smooth ride overall, the staff was comfort us."
Minusy: "The food was terrible is like each year the value goes down."

Plusy: "The crew was professional & friendly"
Minusy: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Plusy: "Confort and kindness"
Minusy: "It was too cold"

Plusy: "Fast boarding"
Minusy: "Slow in refuelling, got us delayed for 40-"

Minusy: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Plusy: "The crew were excellent and seats were comfy."
Minusy: "Headphones for the entertainment centre.could have been better. Sound quality not great."

Plusy: "economy plus seats were nice, great movie selection, especially international movies"
Minusy: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Plusy: "Great plane and staff"
Minusy: "Delayed"

Plusy: "Very professional"
Minusy: "Lost luggage"

Minusy: "The flight was a bit delayed, but the airline handled it incredibly well. I was put up in a great hotel with good free food and caught another flight the next morning."

Plusy: "The crew is really welcoming"
Minusy: "The seats are too narrow and a bit too hard"

Minusy: "Late departure. Rush to connect."

Minusy: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Minusy: "Flight on time would have been good when you have a late evening arrival. Long wait for luggage at Birmingham airport."

Plusy: "Food, entertainment and crew was exceptionally friendly."
Minusy: "Seats not great for such a long flight."

Plusy: "KLM staff is great"

Plusy: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Plusy: "yes"
Minusy: "not really"

Plusy: "Friendly staff"
Minusy: "Security check at gate; No priority"

Plusy: "The flight arrived a few minutes early."
Minusy: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."

Minusy: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Plusy: "Entertainment options."
Minusy: "Service was poor, seat did not recline, and the food was terrible."

Minusy: "Too much light in the cabin because of too many screens on. Should have a separate part of the cabin with screens off allowing one to sleep more easily."

Plusy: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Minusy: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."

Plusy: "Good comfortable seat with extra leg room. Pleasant crew."

Plusy: "Light snack and complementary wine"

Minusy: "Services was pretty weird .. Perse or crew Leader was ok But the assistent Young one was Really bad.. aptitud and not friendly at all."

Plusy: "I bought the Airport tickets for my Russian friend. However customs would not allow her to board the plane unfortunately. That's not Kayaks fault. I would definitely book with Kayak again. Many thanks."

Plusy: "Snooth and efficiënt with a KLM service"
Minusy: "No entertainment"

Plusy: "kLM staff was great."

Minusy: "Didn’t happen."

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Plusy: "Sound was broken on my TV set!"
Minusy: "Called stewardess twice to assist. No response!"

Minusy: "We did not get two of baggage at the destination."

Plusy: "I got some rest"
Minusy: "unable to charge my phone or watch movies"

Plusy: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Minusy: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Plusy: "Delayed flight but staff apologized as for safety reasons."
Minusy: "Very late arrival"

Plusy: "Bording was good and general flight ok"
Minusy: "This airplane must be the oldest in the fleet. No USB, no charging, no touchscreen technology, no plugs, no bluetooth."

Plusy: "Very friendly service!"

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Plusy: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."

Plusy: "Flight was on time and quick and comfortable"

Plusy: "Crew was very helpful.food"
Minusy: "Food was not upto the mark."

Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"

Plusy: "The plane was clean The crew was amazing, super nice and helpful"

Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."

Minusy: "The leg room on the long flight was less than I would have wished and it was particularly bad when the person in front put their seat back. this was a day time flight and it would have been good to have a bit more room to use a laptop."

Minusy: "Boarding was a disaster as my companion was selected for random search which held us up as there was no urgency to process us. Then there was no sign for where we should go since upper deck on 747 so we went in "economy" line as indicated on ticket and then was sent to correct line when we got to the front, wasting more time. The seatrs were the most uncomfortable I have ever beeon on for a long flight. I also paid extra to be in the exit row, to have people constantly congregating in front of us."

Plusy: "I loved the different features on the screen and the excellent. Customer service on this flights"
Minusy: "The space on the seat."

Plusy: "I like the comfortable seats"
Minusy: "Service lag a little"

Minusy: "I’m not sure that short-hop flights should serve solid food. The quality invariably disappoints. Otherwise, all is good with this flight."

Minusy: "Boarding clusterf..."

Plusy: "Not being charged for my first bag of luggage"
Minusy: "Nothing"

Plusy: "Crew was very friendly. Food was excellent"

Plusy: "Left on time. No turbulence."

Plusy: "W porzadku"
Minusy: "Nie wiem. Nie odwołujcie i nie opóźniajcie lotów."

Plusy: "Świetna załoga, bardzo miła , wygodne fotele"
Minusy: "Nie jestem wymagający. Latajac często tanimi liniami lotniczymi jestem bardzo zadowolony z wygodnego fotela"

Plusy: "Bezpłatny poczęstunek, wygodne fotele z ddobrą odległością na nogi."
Minusy: "Punktualność"

Plusy: "The crew was amazingly helpful. My son was having some anxiety and they went out their way to make him comfortable. They were the best!"

Minusy: "Boarding at CDG was awfully slow"

Plusy: "Air france crew at Mumbai Airport very rude and not supportive during checkin"

Minusy: "make passengers from Nigeria to feel respected and important. Imagine no entertainment in the aircraft in addition to a very poor food."

Plusy: "Lot"
Minusy: "Nic"

Plusy: "Good food and service"

Plusy: "The staff were very helpful and professional."
Minusy: "The food was awful and the option I wanted had run out. The entertainment was faulty and had to be reset several times. The comfort was below standard and needs to be improved."

Plusy: "Crew was nice, too short of a flight to figure out more"
Minusy: "no chance to try. Can’t pick a special meal in short term flights and snacks are not vegan"

Plusy: "Short flight so I can't really complain. It was no frills, standard small aircraft with no high tech entertainment system. Seats were fairly comfortable"

Plusy: "No extra charge for simple refreshments."

Minusy: "Engine noise in the cabin is loud."

Plusy: "Timely and smooth teansit."
Minusy: "Food has a way to go to be appetising."

Plusy: "Flight crew, pilot,food and entertainment options were great"
Minusy: "Baggage took a while to reach baggage claim but maybe a bit impatient after a long day"

Minusy: "I was treated like I am not supposed to ask for food and they had one choice of meal for me while they had 2 for the rest."

Plusy: "My seat"
Minusy: "Crew"

Plusy: "Very nice stews. Food was A plus compared to US airlines AND included. Great list of movies etc."

Minusy: "Flight was delayed, seated in the last row and non adjustable seating, so very little leg room. Dis-enbarkment was very slow."

Plusy: "Food was good. Crew nice and professional."
Minusy: "Landing was not so smooth."

Plusy: "Nothing."
Minusy: "Everything. The crew seemed to skip over me and my husband multiple times. So we sat there with garbage the whole flight. My entertainment was broken and they had no solution but giving me $30 to use at the duty free shop the same day as the flighty. I paid extra for premium seating in an exit row and that was their idea of fair compensation. The crew ran out of vegetarian food so I didn’t eat anything but cold stale bread. The crew was non-existent most of the flight."

Minusy: "No offer of snack with no egg in it."

Plusy: "Everything!"

Plusy: "It was quick, very good space in premium economy. Good and friendly service. The food was better than expected"
Minusy: "The crew did not announce the score of soccer cup semi final between Belgium and France"

Plusy: "The crew and flight was faultless"
Minusy: "We were not advised of a flight number change or checking in location change. This could have resulted in us missing our flight."

Plusy: "Food and service was good and price was acceptable"
Minusy: "Very long route"

Plusy: "It was ok fligh"
Minusy: "Food was not so good"

Plusy: "Sometimes you get surprised, with this specific flight, we had an excellent young and perfect cabin crew. Thanks, Joon!"

Plusy: "The inflight service"
Minusy: "The 3 hours delay"

Plusy: "The food, the service and everything else is fine, quite good."
Minusy: "However, our baggages were 1 day late. Your missing baggages would deliver to you 1 day later, for some maybe 2 days later...Quite a few people said that it's been always like this with air Aeroflot if there is a transfer flight."

Plusy: "Whenever I travel air France I get a reminder of what customer service looks like on a flight. Incredible crew, great experience"

Plusy: "The crew was good and very good pilot's"
Minusy: "No leg room between seats"

Plusy: "Seat comfort in business class Professional and friendly crew"
Minusy: "Food not tasty Limited entertainment even in business class (such small and old screen style) Newspapers available to be much more diversified When is the WiFi going to be available?"

Plusy: "Całokształt lotu."
Minusy: "Nic takiego nie było."

Minusy: "Had to check in our underweight small carry on because there was no space left. Left out hotel at 3.15am. A dry croissant did not satisfy three hungry children for breakfast, the coffee was terrible and the seats too close together. Not a good experience."

Minusy: "Opóźnienie"

Plusy: "Premium Economy on AF Boeing 777 on this route is not "a little less than Business", but rather "a little more than Economy". Seats, in a 2-4-2 configuration, are hard but OK, as well as the pitch. Good screens and entertainment."
Minusy: "With the main meal, AF serves only "ordinary wine", This looks and tastes cheap. On the same route and class, Vietnam Airlines serves premium wines, a nice touch that would not cost fortunes to AF! Also, the "Asian" choice for the main course did not look and taste like the real thing."

Plusy: "Seats were comfortable with good recline. Food was good, but not excellent."
Minusy: "They forgot the snack/breakfast service for the front right section of economy then had to rush it. Overall, the service was good, but some things just seemed off. An attendant call was never answered, etc."

Plusy: "The food was good."
Minusy: "I feel comfortable flying when I can see out the window so don't force me to close my window shade.The flight attendants kept forcing me to close my shade. Also new planes would be nice. Sick of flying on outdated technology."

Plusy: "The flight crew and flights itself were great."
Minusy: "I was told the wrong flight time, wrong terminal, wrong gate, and wrong airline. I couldn't check-in online. It was horribly inconvenient and I nearly missed the flight. We got there with 5 minutes until the doors closed."

Minusy: "Too crowded"

"Plane late over 2 hours. Crew did not know how to manage the situation. Very unprofessional"

"There was a two hour delay because of incompetence in scheduling fuel truck. Further, upon arrival in Roanoke, hand baggage was sent to baggage claim. We carry hand baggage because it contains valuable or sensitive materials that we do not want going through the baggage system. This is very poor and United needs to perform better."

Plusy: "Absolutely nothing. Everything was piss poor."
Minusy: "Everything. First I wish my flight wasn’t canceled a d then received notice on the same day"

Plusy: "Nie była nawet wody z Warszawy do Brukseli"

Plusy: "Good seats"
Minusy: "Boarding process and Entertainment options. Availability of Snacks would also been good"

Plusy: "Great crew n comfort."

Plusy: "Crew was friendly."
Minusy: "No AC, we roasted. Seats uncomfortably small. Terrible on boarding and off boarding process."

Plusy: "Brussels Airlines crew"

Minusy: "Poor organization, 2 hour line to check your bag, crowding due to lack of communication and organization at the gate, slow luggage boarding. All of which led to a 45 minute delay sitting on a hot and unairconditioned flight followed by a missed connection and 6 hour wait at the next airport. There was no entertainment inflight, so nothing there to rate. The staff were pleasant under the conditions. Nothing else was positive."

Minusy: "Plane left without me. My record indicated 9am departure, but at 845 when I landed (late). The attendant confirmed that I had missed the plane."

Plusy: "Seats were fairly comfortable with decent leg room."
Minusy: "My biggest complaint is for the exhorbitant baggage fees—€100 for two bags is ridiculous. Also, one of the crew was rather testy with us when we first boarded (unprovoked), then came to us a few minutes later to say something nice to sort of make up for it."

Plusy: "The crew was very cool"
Minusy: "The food was ok"

Minusy: "It was delayed. I paid very expensive to fly on Business to be on the first row. Because every minute count for me on this trip. But it was delayed. I feel I should get a refund for sum of the money I spent"

Plusy: "Kindliness of crew"
Minusy: "Impossibility to by drinks or did with bank cards"

Plusy: "Everything worked out great. Shout out to the Washington Dulles airport for the quickest custom check of my life!"
Minusy: "Once in Houston took 30minutes to the luggage to be delivered"

Plusy: "We were delayed boarding slightly, delayed sat on a steaming gate shuttle then sat on the tarmac for a couple of hours while storms passed. But the crew gave regular updates, provided food and water, allowed us to walk about. It was as plesent as such a situation could be."

Plusy: "Food was better than average."
Minusy: "Boarding could be done more efficiently."

Minusy: "Flight crew would gossip in Flemish Food not good and I vegetarian dinner option provided at all!"

Minusy: "Despite the fact that I reserved a window seat, I was assigned a seat in the middle of the center row. They also 'sanitized' the airplane twice after that closed the doors before take off. They walked up and down the aisle with aerosol spray cans. I don't think people should be subject to unknown chemicals in order for the airline to save time on cleaning the cabin before take off."

Plusy: "I liked the organization and service"

Plusy: "Not much. Flight was pleasant and smooth."
Minusy: "They called us for boarding before anyone was at the gate and we all had to wait on a stairwell until they opened. It made no sense and seemed dangerous to have so many people waiting on the stairs. Nothing was served on an hour flight, not even water unless you paid for it. Never encountered that before on any other airlines."

Minusy: "no information on the board about delay and gate change"

Plusy: "the service I received from Ken Tollenare in centraltracing@brusselsairlines was awesome, the only efficient and kind person in your airline."
Minusy: "very bad service, delayed and the lost my luggage for 4 and 5 days!!!!!!!!!!!!!!!!!!!!"

Plusy: "Great moives and enteratinment system. Comfy seat. attentive staff on board. Also minimal annoucements, which i love because i don't like to be disturbed in my sleep to hear about the weather."
Minusy: "Was stuck on plane for 3 hours before they had to cancel it due to computer issues. Missed connenction flight ( 27 hour delay for connecting flight) with them as well as a result, had to stay 2 extra nights (in great accommodation they provided, at least) had minimal information about what to do in the morning (almost missed the bus to the airport because they only had a little sign noting it) Overall they took care of us from the delays, but I still missed a day and a half of work because of it."

Plusy: "The seats had more leg room that similar sized planes on other airlines."
Minusy: "It is ridiculous that an airline does not include soft drinks and water free while on the plane. The flight was also delayed with no clarifying information from airline employees. The information board said boarding for 20 minutes before they unlocked the doors and started boarding."

Minusy: "Gate was only announced 25 min before boarding"

Plusy: "Nothing"
Minusy: "Called and made a reservation directly with Air Brussels to make sure we got a bassinet seat for our infant and that did not happen. Old airplane and very bad customer service all around. Took over 2 hours to check in at 4am in the morning."

Minusy: "Niie odleciał mój bagaż. Po 2 dniach kiedy go przywieziono do hotelu był zdewastowany i nie nadawał się do użytku."

Plusy: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."

Minusy: "Lost my bags or did not make it on time for connection."

Plusy: "The space between the seats was good"
Minusy: "No entertainment at al, no charger for the phone, nothing to drink unless payed! Not even water!! They were 1,5 h late"

Plusy: "Check -in - very friendly staff Airport in Brussels was easy for making connection"
Minusy: "The food was at extra cost - and pretty expensive. Not even water was offered free of charge. Was surprised that the food was on sale - nothing was said about it in advance."

Plusy: "Rude and incompetent crew/employees. Early morning flight was delayed 30 min and therefore we missed our connection. Representatives at the Brussels airport were incompetent, slow and misleading and on top of all our suitcases were lost and 24 hours later no one can tell us where they are"
Minusy: "Crew"

Plusy: "."
Minusy: "."

Plusy: "On time Polite crew They gave an "express pass" for people with short connection"

Plusy: "The plane was clean and on time."
Minusy: "They charged for water! I couldn't get regular water on the plane. I had spent down all my euro, so I didn't have the 3 euro for a bottle of water. They would not accept American money either. After a while, I had to take a medication and needed water so went to one of the crew in his station to ask for it, explaining the situation. He gave me some water, but pretty much shamed me in the process. He was saying it was hard for the crew to have to charge, but they were made to do it now, and what would it look like if other passengers saw him giving me the water and not charging?! OMG!"

Plusy: "Nothing"
Minusy: "The fact that they went on strike and left us with no one at the gate when we arrived or no one to explain what is going on. Very difficult / stressful time when in a foreign country."

Minusy: "bad customer service. No reliable information about the flight. How someone who never took an airplane can know that you have to get a visa when going to canada. If your ticket says your last destination is us. And i did not even got a full refund for their stupid mistake. Lack of information. You guys should be more careless for your customers."

Plusy: "Excellent staff"

Plusy: "It was a smooth flight."
Minusy: "Choice of food"

Minusy: "Old plane. Seats couldn't be adjusted. Had to take a bus to board the plane."

Minusy: "stuck between 2 overweight people with no possibility of moving because flight was fully booked."

Minusy: "Seats had no cushioning on bottom or back"

Plusy: "Flight time and plane were fine."
Minusy: "United charged over twice the fees for extra bags! I feel this was unfair."

Plusy: "Nothing"
Minusy: "The aircraft was filthy, very dirty, especially the toilet and the sitting area. Terrible food. Very hot, AC did not work well. Outdated movies and TV series."

Minusy: "Never flew it; had to transfer to Lufthansa flights."

Minusy: "The plane was delayed. The service was poor. My bag was lost. Will not fly brussels airlines again."

Minusy: "I have no words flew not honored and I had to buy a ticket at the airport. Thank you for your service!"

Plusy: "food"
Minusy: "uncomfortable poor video selection"

Plusy: "The entertainment and the crew was great. The plane was of good size."
Minusy: "The chairs were very uncomfortable. Any form of leaning was extraordinarily uncomfortable."