Did like Aircraft seats from Atlanta to Doha. Doha-Delhi and return from Doha - Atlanta Never thought a buss class is. Been thru Delta/Klm/Turkish Buss class. I would never go in Qatar air lines again
It was good, better than most
great crew - very efficient. Food was restaurant quality and good choices. Large movie selection, but a little weak with the music, games seemed OK.
Really I can’t think of anything that could’ve been better. Thank you for an excellent trip
Plusy: "Excellent services"
Minusy: "My flight got canceled but nobody responded from flyus.com"
Plusy: "Crew were amazing, superb."
Minusy: "Food verity, seat comfort ability, wider range of entertainment."
Minusy: "Złe fotele. Złe jedzenie. Zła obsługa."
Plusy: "Short 4 hour flight, full - not one open seat Yet, the crew was super nice and efficient."
Plusy: "Crew was friendly."
Plusy: "Everything was just average to poor."
Minusy: "Baggage was not handled properly. Food is just average. Crew looked very tired, they are probably too much overloaded with work and the airline has poor scheduling of shifts for their crews."
Plusy: "They are the best"
Plusy: "The leg room was huge, the food was excellent and a lot and the customer service was great not my first time to fly with Qatar and it won’t be my last, the made my trip worthwhile. Thank you"
Minusy: "No complaints so far so good"
Plusy: "Excellent crew and food."
Minusy: "No WiFi."
Plusy: "On screen entertainment"
Minusy: "Food options- they start serving from front when they reach behind of plane food options exhausted pls ask ground catering to provide more non veg food"
Minusy: "being in the middle of three"
Plusy: "Same as above"
Minusy: "Same as above"
Plusy: "Food crew and entertainment were all good thanks"
Minusy: "A child behind me kept kicking the back of the seat all the time and the mother did nothing about it"
Minusy: "Niesprawny kontroler przestrzałej rozrywki pokładowej. Jedzenie bardzo niesmaczne."
Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."
Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."
Minusy: "No food on board!! Staff says it got over when i have selected my food selection!!"
Plusy: "Excellent customer service, from the check in process, to boarding, to flying 21 hours from Boston to Phuket with infant- we couldn’t have asked for a better experience! Everyone was so accommodating and helpful as we traveled with our 7 month old a lot g distance."
Plusy: "Excellent service. Excellent quality of food."
Plusy: "For the most part the crew were very helpful."
Minusy: "Food quality and quantity."
Plusy: "everything went smoothly, no delays, boarding was easy and quick"
Plusy: "Great flight with good food and crew."
Plusy: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."
Plusy: "Stewards were great"
Minusy: "No complaints for this leg of the journey. Entertainment options were mediocre as all legs of my journey had the identical offerings and i pretty much watched all of it in my round trip almost 48 hours of total on plane time."
Minusy: "Extremely small leg pitch"
Minusy: "The trays of water could come around more frequently"
Plusy: "Great selection of movies and tv shows"
Minusy: "Entertainment screen is too dim even on highest brightness setting"
Minusy: "Lack of internet access is not acceptable during long flights."
Minusy: "very upset about fee i was charged for overweight luggage, and the unclear wording on their sites baggage allowance rules."
Plusy: "everything was as expected from a world-class in the travel world."
Minusy: "In economy class, the seats are not as roomy as I thought and leg room space is not suited for overseas 12+ hours travel comfort."
Plusy: "Good legroom with respect to others airlines.. the plane is clean.. multiple bathroom so no long waits Dinner was tasty.. however the breakfast was not."
Minusy: "Cheap headphones will not isolate sound from airplane engine for such an expensive entertainment"
Plusy: "Paying the hotel for whome the layover was more than 10hrs thanks a lot for caring and preserving the dignity of each customer, I recommend Qatar airlines to everyone"
Plusy: "Always exciting heading into Hamad intl Apt."
Minusy: "Small plane heading back into Doha from Dubai. Please change to dreamlimer for the roundtrip. Also, yes we get it, its a short flight. But not all of us are good at making conversation with strangers. You have a quality name, keep with the program" give out headsets, they cost nothing to make in China!"
Plusy: "landed safely"
Minusy: "Had to claim bags at Doha and go through multiple security screenings to board connecting flight. At one point all the security was not functioning and we were packed up in lines. Barely had time to stop at the restroom before final security check where it was all so disorganized. After that check we were told that if we left we had to go through security again. Would have been nice to know that upfront. It was a madhouse going through that final security check and my husband's wallet was lost for a bit. No one really tried to help and we were told to move aside. Finally someone saw that it had fallen beside one of the counters. It was all horrible. Because of all this our 5 hour layover was a hassle with no time for food, etc. The whole airport experience was confusing and badly handled."
Plusy: "Again on time and effortless boarding made the overall experience a good one."
Minusy: "Our suitcase was damaged...still in the process of trying to get it fixed. Hopefully it will be done soon. I will then update this report. Could maybe clean the toilets as it did become a bit messy."
Plusy: "Flight was on time ."
Minusy: "The seating was not organized when people needed to bored. It was busy and people where rushing to get in the plane ."
Plusy: "I liked the schedule was on time and smooth plane ride."
Minusy: "I did not like the room in the plane. The seats where to close and u I couldn't sit back because person behind u would complain. Flight attendants did not really going around to see if we were good r needed drinks or even smiled they looked very upset and had some attitude when I did ask for something. Customer service needs more improvement."
Plusy: "Very kind and helping crew.. professional and helpfull"
Minusy: "I dont have anything to complain about"
Plusy: "Left and arrived on time, meals were above expectations."
Minusy: "Difficult boarding procedure."
Plusy: "Pleasant crew"
Minusy: "Crowded flight, late departure."
Plusy: "Todo estuvo prfecto"
Minusy: "La comida no es nada del otro mundo"
Plusy: "Lots of space as the flight quite quiet. Very friendly staff."
My connected flight from Warsaw was late. We have to run to the gate in Istanbul. Our bags did not arrive to Boston with us. Three days later we still do not have them.
Turkish Airline is absolutely terrible!
The Layoever in ISTANBUL WAS TOO SHORT. We did not have enough time to cross the entire airport, back through security check and then cross again. It is not reasonable and not right for the airline to sell tickets with unreasonable layover times or to have a representative fast track the process.
Flights were delayed in Mali and in Istanbul.
Great: service, food, embark, deplane Not great: constant, very long announcements Terrible: seat comfort
Plusy: "plane was clean, bording went smoothly."
Minusy: "Flight attendants were no where to be found most of the flight. They didnt walk up and down the aisles for literally hours before we saw them again. Never offered water during a 11 hour flight, they only came around deal meal service time. But the time in between meals, we seldom saw them."
Minusy: "Too tight seatings"
Plusy: "The crew was professional and very engaging"
Minusy: "The food I was served was the same on the last flight I had...wich was 3 weeks prior. A little variety would be appreciated. The quality was excellent, but..."
Plusy: "fantastic food test"
Minusy: "announcements in Turkish is interrupted your screen in front of every passenger and you have to listen to it even if you have no idea of what they taking about because it will block everything your are doing .. The solution is very easy as you can setup the screen to your language and the computer can choose to show you only the announcements that is in your language that make sense to you."
Plusy: "crew on the aircraft was polite and with service attitude ."
Minusy: "the flight was almost 2 h late without any explanation from the ground crew whats is going on , why is the aircraft late and what would be with the connection flight in Istanbul. while arrived at Istanbul it was total mass : representative of turkish airlines was waiting and focused on a group from Korea or china , helped them and barely answered other passengers who didnt know what is the status of their connection flight , which was not shown on the screen ( to tel aviv for example ). then it turned out that my flight took off 15 min before and i was approached to turkish desk to get voucher for poor meal at 2.30 am in the morning and a new ticket . that was poor compensation for 2 h delay in BUD and delay to substitute flight that took off on 7:45 am , almost 6 h later in istanbul . i was forced to run at the airport like a mad instead of having a rep of the co , explaining the passengers where to go and get their new flight ticket and not run hundred of meters with no address in the terminal area . that experience was so bad i havent been through for 13 years . i arrived TA after 14.5 h of trip for a flight who to take 4 h net including istanbul - TA ."
Plusy: "The plane was too hot"
Minusy: "Plane too hot"
Plusy: "nice that food was provided."
Minusy: "boarding was delayed, then we were also delayed on the tarmac. some out of the plane/crew's control but after a long flight from US, this felt extra long."
Plusy: "Quick assistance when connection flight messed"
Minusy: "Too frequent delays. Both directions connection flight missed, due to delayed flight. Both delays seems happened due to landing queue load (plane rounded in air more than hour before landing)"
Plusy: "Surprisingly good food. Great in flight movie selection."
Minusy: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Plusy: "Fast boarding and well maintained airplane"
Minusy: "Flight attendants could check on passengers more often. They seemed to just serve the standard drinks/meals and then disappear."
Plusy: "Boarding process started early and was efficient. Short flight so not much to say."
Minusy: "We seemed to arrive late even though the boarding started early. Last call was displayed on the monitors 40 min before the flight took off which seemed excessive to me. And in spite of this we still didn’t arrive on time."
Minusy: "I like everything"
Plusy: "The service, food, convenience of a direct flight to Istanbul"
Minusy: "The entertainment system in my seat did not work (they offered to change my seat but I declined). Also the WiFi was spotty. However, I always enjoy flying with Turkish Airlines due to the excellent service and delicious food."
Plusy: "Food, no delays, entertainment, price"
Minusy: "No leg room on the plain, the crew is ok, but not very friendly. Not flexible with kids menu (requested kids menu, but crew was not notified and was not able to provide any), not very clean inside the plane (tables were dirty and there was hair in the window)"
Minusy: "I was happy with everything"
Plusy: "Great food! Loved that you get a menu to choose from"
Minusy: "We were not asked or given the option to choose our seats on the plane."
Minusy: "terrible delays and little assistance in Warsaw from turkish airline desk"
Plusy: "I really enjoyed having all of my concerns over delayed flights and possible missed connections rudely dismissed or outright ignored."
Minusy: "Flight was over an hour late boarding and spent nearly 45 aboard the plane waiting to depart. No updates from the staff about our departure status or boarding status throughout the almost 2 hour delay. Got an email from Turkish airlines about this issue and they claim the flight was only 25 minutes late departing. Exaggerations occur sometimes when people are inconvenienced so I checked my call logs and social media accounts and found I completed multiple phone calls and status updates from New York over and hour after Turkish airlines tells me I left. One of us is lying and at this point I'm inclined to agree with facebook that I was still in JFK airport an hour after my flight was scheduled to leave when I updated my status to gripe about the delays."
Minusy: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Minusy: "Trying to reclaim our laptops at the end of the trip was a nightmare. They confiscated all electronic devices larger than a cellphone due to new Trump regulations (not their fault). Fine. But they were so disorganized about the process. When trying to reclaim the devices after the flight utter chaos ensued. That was their fault. Passengers were on the verge of violence and it could have been avoided by simply being more organized."
Plusy: "Attention to detail and good customer service. Food and drink needs were met throughout lengthy flight."
Plusy: "The flight attendants were helpful and nice."
Minusy: "There was miscommunication when checking in in Zagreb to instanbul to choose one electronic to use. We therefore mistakenly put our cell phone in our check in baggage to use our computer to do work. This was incorrect and significantly worsened our experience."
Plusy: "The service in Boston is very bad, they are not helping me, they are wasting my time, I was in the air plane and they told me to pay 80$ so they could take the rest of the luggage. Or they won't take the bag. I use Turkish airline for many years with my family and friends, but now Iam going to ruin your reputation on social media Beacause your disrespect way of dealing with your costumer"
Plusy: "The food tasted great. The crew are very friendly."
Minusy: "The seats are kind of small"
Minusy: "Flight left late, bathroom was very dirty, and for some reason everyone around me got a meal, but I did not! I usually really like flying with Turkish, but this flight was disappointing."
Plusy: "The food"
Minusy: "That the anytime snacks that was offered was not available for passengers"
Plusy: "Food, service,timing"
Minusy: "My new iphone was stolen off the plane. I have complained to the turkish airline people. They tell me fill out feed back forms. I did no response yet. I want to be compensated for my stolen phone"
Plusy: "There was a lot to choose entertainment wise."
Minusy: "We had a child behind us who would not stop screaming and playing with the tray table. One of the crew members gave me a hard time for having my purse out for 1 minute while I was taking my prenatal vitamin even though we were sitting on the runway for over an hour at this point and the man in front of me had his chair fully reclined so I wasn't able to get to it under my seat.. Even though as she said, we were about to take off, but she didn't say anything to the man in front of me. This was my second time flying with them and the first experience was much better."
Plusy: "Still able to rest & crew very nice and helpful"
Plusy: "Inflight service"
Minusy: "Boarding process was still chaos and unorganized, we left 20 minutes late"
Plusy: "Overall not a good experience"
Minusy: "They changed departure time by 30 minutes and did not send a single message."
Plusy: "I loved the complimentary Turkish delight and all the food provided. Not only were meals served on shorter flights, the food itself was very tasty. The crew was nice, if somewhat aloof, but everything was provided without having to ask. Pillows, blankets, and headphones. They also gave us these wonderful pouches with slippers, eye mask, toothbrush and toothpaste, and chap stick."
Plusy: "Very efficient crew but not very nice."
Minusy: "The tv screen was on all night, they could've made it darker and quieter for a night flight"
Plusy: "Entertainment at the seat was very satisfactory."
Minusy: "Boarding was really "orientalic". Small place, lot of people, long Q, long waiting time."
Plusy: "The food and service, generally, were all quite good, as I have come to expect from Turkish Airlines. Turkish Airlines remains my preferred airline for all travel."
Minusy: "The server handling my section of the aircraft seemed slower and less experienced, but this did not have a significant impact on my experience. The temperature in the cabin seemed to fluctuate quite a bit and my entertainment screen froze and seemed to shut down halfway through the flight."
Minusy: "From Istanbul to Karachi turkish used old plane - In business class there is a major difference in seats and all other things as compared to newer planes. On their website at the time of sale they show the newer plane and its business class. SO overall did not felt right due to older style seats- However staff was still very courteous and pleasant"
Plusy: "Overall a well done trip"
Minusy: "The audio plug at my seat did not work."
Minusy: "The Turkish Airlines JFK airport staff was among the most disorganized, rude, unhelpful group of staff I've ever encountered. I will never book with this company again."
Plusy: "Super friendly crew."