Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."
Plusy: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Minusy: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plusy: "Nothing"
Minusy: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"
Minusy: "All of the less than good, obvious!"
Plusy: "The crew was amazing, flight on schedule and good entertainment."
Minusy: "Space is just reasonable on a long flight, even if there's seats more spacious that you could choose if you pay more."
Plusy: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Minusy: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Plusy: "Food and service"
Minusy: "Working wifi would be good. Better A/C. More comfortable seats"
Plusy: "Nothing"
Minusy: "They check for everything in the counter as if it was a low cost airline. If you go a kilo more over your baggage allowance you have to pay 100 eur. And for your cabin luggage you only have 12 kg that they check you twice and they have security staff at the airport specifically check in this."
Plusy: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."
Plusy: "Like the overall KLM experience"
Minusy: "Food could have had better quality and the stewardess served it all at once versus in the various courses."
Plusy: "Crew were friendly and helpful. Moved me up front in the plane so I could make my connection."
Minusy: "Not having to walk outside in Edinbur4gh to board the flight."
Minusy: "Flight cancelled"
Minusy: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."
Plusy: "The crew was amazing and the food was great."
Minusy: "Something did not go right with our booking so it took some work for the airline to get it figured out for us. Thankfully we had left plenty of time. But that was an unexpected stress."
Plusy: "Crew's hospitality, good music, good destination material, terminal info, good system overall"
Minusy: "Less legroom, storage space, bad food, few movie options."
Plusy: "The service"
Minusy: "The food."
Plusy: "Very personable staff. Food acceptable for airline fare. Ticket price was outstanding."
Minusy: "Paid for extra legroom, but very narrow seats not comfortable. Very difficult to sleep. Old plane--could not hear movies and unclear screen. Music sounded OK and choice was good."
Minusy: "My suitcase didn't come with the airline."
Plusy: "Nice crew pilot food and beverage"
Minusy: "No wifi"
Plusy: "Flight crew very nice"
Minusy: "Paid $70 for seat with more leg room and was the exit role to main entrance. No overhead space for carry on: broken food tray holder. People stepping on my feet. And gather in your space waiting for bathrooms. Window seat had no room for feet because of closed door"
Plusy: "The staff tried to help me when it was evident we would not arrive on time"
Minusy: "The connecting flight is too short of a time. We were late out of LAX and I missed my connection and had to sit in airport for 5 hours. Missed my grandson’s third birthday party. Just made me sad as Travelled from far to try to make it."
Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minusy: "Nothing to say"
Plusy: "Great food"
Minusy: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."
Minusy: "Flight departed 35 minutes late"
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Minusy: "Flight was cancelled."
Plusy: "Able to fly direct to ansterdam"
Minusy: "Have to lay over on the way back. More expensive than other airlines."
Minusy: "The movie selection did not seem extremely varied."
Minusy: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."
Plusy: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Minusy: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Minusy: "I can't take the flight because i'm not Chilean and I don't have a reembolse or other flight ,... nothing . Finally I take other flight with other company"
Plusy: "Short flight with good communication."
Minusy: "Nil to complain."
Minusy: "Please Endeavour to put the expiration date on the food served in the flight."
Plusy: "The food service was good and the flight attendants were friendly."
Minusy: "The plane was very uncomfortable. The seats were small, you felt on top of the person next to you, and there was no leg room. I am a pretty small person- I can't image how uncomfortable all of the taller passengers must have been."
Plusy: "The flight crew was nice. Plane departed/arrived on time."
Minusy: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Very friendly and helpful personnel."
Plusy: "Flight was lovely, crew were friendly and very helpful and food was delicious!! We travelled with assistance for mum and it was excellent and we were kept updated all through the flight."
Minusy: "Tiny old cramped plane."
Minusy: "It was announced I can choose between fish and chicken meal but when I requested for fish meal, I was told it’s finished. My seat was 21, and it surprised me. If something can be changed about that then your services would be much appreciated. Thank you."
Plusy: "From pre-boarding, to boarding, to the food, and the attentiveness, everything was top notch! The cleanliness of the plane was only topped by the friendliness of the crew."
Minusy: "The flight was marked at almost 11hrs but ended up being only 9...not a negative other than it meant not spending as much time on board!"
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Plusy: "The plane was clean The crew was amazing, super nice and helpful"
Plusy: "That we didn’t crash"
Minusy: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."