Plusy: "Amazing crew, fast boarding."
Minusy: "Uninspired food. I was served the same meals 30 years ago."
Plusy: "comfortable plane"
Minusy: "small pastry with coffee"
Plusy: "Crew was great and the plane was comfortable. All the amenities were included in the price and that was a plus."
Minusy: "Requested a window seat, got a middle seat. No food, ither than coffee or tea had to pay for everything. Late departure, nearly missed my connecting flight."
Plusy: "Nothing, could not even board due to confusion over flights."
Minusy: "SAS couldn’t even help us when our flight was cancelled."
Minusy: "The plan was old and dirty, old magazines and gum wrappers in my seat, stained carpet.The ride was quite bumpy."
Minusy: "Long delay due to weather"
Plusy: "food wqs decent entertainment options were also good."
Minusy: "nothing to complain about except leg space"
Plusy: "I could choose my seat"
Minusy: "Nothing else"
Plusy: "Efficient and on-time service."
Minusy: "Tiny seats that are inappropriate for international travel."
Plusy: "That’s what you want, eh?"
Minusy: "It would be nice to get a complementary cookie with the complementary coffee..... no concerns otherwise."
Minusy: "If you want to have a different meal than what they offer, you have to contact customer service before hand. I never been on a flight so far, where there wasn’t a vegetarian option. So I was pretty surprised when they just offered beef fajitas. I asked for a vegetarian option only to find out there isn’t none. The flight attendant wasn’t super nice about it either, she just said you have to order it online. But at no point I got an email saying, if you want something different than what we offer, tell us! So that was pretty annoying..."
Plusy: "The food."
Minusy: "The seat are so narrow"
Minusy: "The flight from EWR to Oslo was delayed by over 2 hours which meant I would miss my next connection... and I understand that happens sometimes. But, it was after hours on the airline number phone number and the fly.com customer service could not help with finding an alternate connection from Oslo to FRA. It was frustrating to then have to wait at Oslo airport for another 4 hours before the new connecting flight."
Plusy: "Entertainment great, plane clean and newish. Breakfast way better than most competitors on transatlantic. Fruit salad, hot good sized rolls, yogurt, thick slices of ham n cheese so much better than BA’s downsized granola bar and mini muffin ( that they also serve in the upgraded class!"
Minusy: "You really need to either have no legs or be 5’6” or less to fit in the seat without angling sideways. But alas SAS is no worse than the competitors in this department. Crew served meal 2.5 hours into 9 hour flight and about an hour after complimentary drink. My can of Coke was well gone when the mediocre dinner arrived and I got an earful for daring to ask for another one. It finally arrived after dinner with the creditcard machine etc. Yes, it was $4.00. I passed. As the coffee service was in full swing."
Plusy: "Excellent all around. Super smooth, friendly and fast!!"
Plusy: "2 meals included for a 7 hour flight!"
Plusy: "Efficient processing of passengers onto aircraft."
Plusy: "Efficient processing of passengers onto aircraft."
Plusy: "premium economy"
Minusy: "nothing, it was great!"
Plusy: "On schedule, great crew"
Plusy: "easy board, timely departure & nice tea :)"
Minusy: "seats were small and a bit dirty"
Plusy: "Easy boarding"
Minusy: "Seat width"
Minusy: "Flight was cancelled due to a bomb alert. No food or hotel compensation. Stuck in Copenhagen for a day and night."
Plusy: "check in person helped get me a window seat with a view"
Minusy: "No food for those in back seats. Checked bag weight too tight given the flight was to and from a cold place requiring more clothes."
Plusy: "Went to help desk in Stockholm on arrival to change seats. Earlier flight with better seats at no additional charge was offered and taken. Easy boarding and nice short hop to Oslo."
Plusy: "I chose SAS since I have used this airline on most of my travels to Norway. It has been without any problems and I highly recommend it. The staff all try to make you comfortable and do not hesitate to get whatever you ask for. I have no plan to change plane. Thank you."
Minusy: "I do not like the way they conduct their business from the office. I know they are very busy like any other airlines but please return our calls and answer questions as we are fully entitled to their attention using their airline. . Thank you."
Plusy: "Just everything. On time, good service, relaxing flight. What else...?"
Minusy: "When I checked in I was told I had no bag allowance and had to pay 70 euro to check my bag. I feel like this was very sketchy on kyaak's part since it must have been on the fine print. I will be more cautious next time. Sas was otherwise fine."
Minusy: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."
Plusy: "Great movies. Lcd Screen is awesome"
Minusy: "Somewhat unfriendly crew"
Minusy: "Missed my flight due to weather east coast"
Plusy: "I felt valued. The plane was clean and in good condition. The flight crew and attendants were very professional and took good care of the passengers. It was a quiet and stress-free travel experience."
Minusy: "Can't think of a single thing."
Plusy: "Clean plane, decent food"
Plusy: "That the person with whom I would have shared seats, found one with their party - had all the space...by chance ! The people at the counters are nice."
Minusy: "1) I had an empty bottle and asked for water for multiple medications (as I had sprained my foot) thinking the stewardess had a jug of water. She opened a bottle and poured a fifth . I said I had to take many pills (antiinflamatory are three) plus iron and probiotics I take. She told me, holding the used bottle mostly full, that if I wanted more , I should buy a bottle !!!! And put it away !!! How insensitive and inhuman !!! I didn't know she was going to open a bottle !!!! Very insulting !! 2) When another stewardess passed by offering food, I asked what did we have a right to and she (only then) offered me tea or coffee (which should have been offered first). They I asked, as in all other flights (short South American flights and USA donestic) if she gave crackers or nuts to which she unnecessarily gloated pointing to the curtain that there , in economic plus , they had everything free ...insulting treatment and unnecessary information ...just like in my trip to Nice !! Same attitude ...it's probably horrible training courses. 3) you'd think the men and women that speak over the loud speaker would have bothered to learn English ...it was broken English and even sounded like babble to me...so I just ignored it ! 3) again no instructions for transfer as you come out of the plane. Had to figure it out asking cleaners ..as my flight was at night again. People below seem to coincide in that they complain of rudeness and lack of re-direction."
Plusy: "we landed 20 minutes before schedule"
Plusy: "The service was terrific and the flight was quick and easy."
Minusy: "Geneva airport was a zoo! Oslo was very nice."
Plusy: "Smooth Flight and on time with a bit of Aurora (night flight to Tromso)"
Minusy: "Voucher does not show details of check-in baggage limitations (limited to 20 KG.) and has to use Oslo airport self check-in which is quite confusing for inter-continental traveller.."
Plusy: "Flight from Kirkenes to Oslo delayed, which meant the rest of the flights were unusable. New flights were booked in Oslo through Copenhagen, which only lengthened the original trip time by about 5 minutes."
Plusy: "Nice meal, friendly staff"
Plusy: "Reasonable price"
Minusy: "Very hot, small seats"
Plusy: "short - efficient"
Minusy: "no problems"
Plusy: "Amazing service."
Plusy: "Everything went smooth"
Jak zaznaczyłam we wcześniejszej opinii , przez wasz błąd nie mogłam wejść na pokład samolotu
czysty i nowoczesny samolot
Nowiutki samolot, płynny lot, super system rozrywki na pokładzie (filmy itp na telefonie / tablecie pasażera), b.przyjemna przekąska, napoje i ciastka. Dawno nie latałem LOTem, było miłe zaskoczenie.
Minusy: "Jest ok polecam"
Plusy: "I like that the boarding was delayed mid-way for some unknown reason (thus, the take-off was 15 min delayed), and I was able to get on the plane with my short connection not being the last passenger. :)"
Minusy: "Food could have been better."
Minusy: "Plane was delayed"
Plusy: "Delayed without explanation"
Plusy: "sympatyczna załoga"
Minusy: "miło by było, gdyby walizka "priority" faktycznie wyjeżdżała jako jedna z pierwszych... nie mówiąc o tym, że odebrałam walizkę lekko obtłuczoną"
Plusy: "I loved food and entertainment: they had a lot of alternative film offers (not just same old hollywood, but Korean or Russian films, etc.). We arrived 30 min ahead of schedule too!"
Minusy: "The seats were very uncomfortable, but maybe anything would be uncomfortable during a 9 hour flight. Also, I wish the crew were offering water in between meals as well."
Minusy: "We boarded early, took off and arrived on time. Plane is comfortable, crew was friendly, all good."
Plusy: "Generous service, excellent vegetarian meals (my special order), excellent telephone help prior to flight."
Minusy: "Delayed boarding time with no information or updates provided, touch screen didn't work, bathrooms dirty toward end if flight."
Minusy: "Zdecydowanie za mała ilość jedzenia,jak na lot który trwał prawie 12 godzin...Brakowało przekąsek...Na śniadanie makaron,z sosem beszamelowym?Zbyt "obiadowo",Jak na posiłek na start...Pieczywo,wędlina,jogurcik,może jajecznica...bylyby lepszym rozwiazaniem.Ale,i tak nie ma co narzekać..."
Plusy: "We landed in Minsk and then got back to WAW with not reason given after 7h witong and flight time"
Plusy: "Wsadzili do autobusu podwieźli pod samolot i nie wypuszczali. Na dworze skwar - w autobusie gorąco - jakieś 70 osób gotowało się jak w piekarniku."
Minusy: "Logistycznie podejść do tego - później wyjechać autobusem - tak aby dojechać pod samolot i od razu wypuścić."
Plusy: "The aircraft."
Minusy: "Boarding crew in Warsaw very unprofessional, rude and unhelpful! No info, no communication at the gate! Crew joking about personal stuff, on personal phones, ignoring passengers! I actually made a video of them, shocking behavior!"
Plusy: "było opóźnienie i nie podobało mi się to"
Plusy: "było ok"
Minusy: "nowszy samolot"
Minusy: "Lot obsługiwany był przez przewoźnika Blue Air. Opóźnienie duże."
Plusy: "Complimentary upgrade to business class - wonderful!"
Minusy: "Delightful service and food."
Plusy: "Opóźnienie bez ważnej przyczyny ponad 1h"
Plusy: "Przemiła obsługa dwoiła się i troiła żeby podróż upłynęła pasażerom w komfortowych warunkach. Pyszne jedzenie do wyboru na pokładzie. W czasie podróży bogaty wybór filmów, w tym kilka nowości."
Minusy: "2 godziny opóźnienia na trasie trwającej 2 godziny."
Plusy: "The crew was friendly but it was obvious they were poorly trained."
Minusy: "Everything needs improvement for this airline to measure up to western European standards. I will avoid them as much as possible fro now on."
Minusy: "Po ostatnich doświadczeniach z LOT Polish Airlines chyba nie będę korzystał z tych linii. Jakość obsługi bardzo przeciętna, a cent jak azjatyckich i bliskowschodnich linii lotniczych."
Plusy: "Samolot i technika lotu była bardzo dobra. Praktycznie bez turbulencji"
Minusy: "Personel pokładowy jakby pracował za karę. Nieuprzejmy. Nie reaguje na prośby pasażerów o doniesienie bułki, soku czy dodatkowej karty imigracyjnej. W nocy większość załogi spała, a jedyny steward czuwający w kuchni grał na komórce i powiedział, ze można sobie samemu nalać wody lub soku."
Minusy: "Lot jak zwykle opóźniony"
Minusy: "Ponad 1h opóźnienia"
Minusy: "Tragiczna jakość samolotu, tragiczny serwis z Rumunii"
Plusy: "Dużo miejsca na nogi"
Minusy: "Bagaż zagubiony"
Minusy: "My entertainment screeen froze in first 40 min of flight, the food portions were tiny"
Minusy: "- Boarding: was rainy and is quite complicated when you need to take the bus; All the other difficulties were more related to the weather. However, for a ~260 EUR flight, the lack of comfort and basic food were unexpected."
Minusy: "Lines for checking in and for boarding were very disorganized and people were butting in front of people who were there longer. The plane seating was too close to each other. More room is needed."
Minusy: "They kept changing departure time from Warsaw to Lviv , and totally we were stocked at airport for 4 hours. Lot didn't provide any drink or food, and also they didn't give us any information about our flight, they just ignored us. We were very frustrated, our kids were hungry and thirsty but nobody from LOT company didn't care about it. They even didn't say "sorry " . I will not recommend this airline to my friends or to somebody else, just be careful with this airline."
Minusy: "W trakcie prawie czterogodzinnego lotu, operator - LOT - nie zapewnił darmowego posiłku (poza kawą/herbatą i wodą oraz małym wafelkiem), choć cena biletu nie była niska. W dużym samolocie i przy przednich trzech czy czterech rzędach klasy quasi business, toaleta z przodu samolotu była przeznaczona tylko dla pasażerów podróżujących tą klasą. Nie wiem, dokąd zmierza PLL LOT, ale nie jest to dobry kierunek. Odprawa opóźniona, lot również."
Plusy: "Lot nie obslugiwany przez LOT. Przynajmniej kawe mozna dostac"
Minusy: "Lot nie obslugiwany przez LOT. Przynajmniej kawe mozna dostac"
Plusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT"
Minusy: "Lot 1,5 h opozniony. Lot do poznania jest opozniony w 9 przypadkach na 10. Odradzam korzystanie z LOT. Obsluga moze zaoferowac tylko wode.."
Minusy: "Spóźniony godzinę. Bilety kupiliśmy pół roku wcześniej, a w obie strony system usadził nas osobno!"
Minusy: "Crew was having dificulty communicating in English."
Minusy: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Plusy: "787 Dreamliner is comfortable and feels more spacious."
Minusy: "LOT was late on every flight. Did not miss any connections, but could not leave on-time if it was there only responsibility."
Plusy: "The airplane is 737 dream liner Bombardier and is well ventilated and operated smoothly. Looks very new. Flight staff are excellent."
Minusy: "The layout of the airport is not conducive to walking around before boarding. Could not use the airport lounge as a result."
Plusy: "All in all, the seats had more legroom than I expected for economy. Much more than American airlines (AA, United, Delta). Love the direct flight as it saves so much time."
Minusy: "This was the 4th flight I have taken between LAX and Warsaw...but was the first time that there were no beer nor wine available in between meal services. On a 12-13 hour flight, this was a definite disappointment compared to my other experiences on LOT. The other concern was there were only two meals, and no snack service on a very long flight. This again stood out in contrast to the previous flights I have taken on LOT."
Plusy: "Wifi and the nice crew"
Minusy: "The food option"
Minusy: "Seats did not recline"
Plusy: "Seat was very good. The headrest was conducive to sleeping"
Minusy: "The crew at the check-in counter was inefficient and gruff. At the boarding gate, there was no one there and no announcements until after the time the plane was scheduled to depart."
Plusy: "I liked nothing."
Minusy: "The flight was cancelled 22 hours before take off. There was an email sent to notify me. No text message or phone call; has I not checked my email I would have shown up at the airport with no flight. I tried to call their customer service and was out in hold for over an hour with no resolution."
Minusy: "Flight was delayed. Flight was uncomfortable. Seats are too small. Food was whatever (one meal and one snack for a 10 hour flight). Luggage was lost."
Minusy: "I didn’t fly . The service of vayama agent helping me change the flight instead of blocking my contact with the airline is very bad , I want a refund"
Minusy: "The food was not too good. In general airline seating is very uncomfortable just due to the nature of it."
Minusy: "Not worth what you think you might save on air fare. They really seemed interested only in trying collect every possible fee they could. Instead of weighing carry on at check-in, they wait until the boarding process."
Plusy: "Plane condition was decent."
Minusy: "Not particularly clean. Completely ignored all boarding procedure. Poor IFE options. Very cramped seats. Rip-off luggage fee structure."
Minusy: "Everything! Our flight was changed from a the 6 hour direct flight I purchased 6 months ago to an 11 hour 2 planes journey from a totally different airport! We arrived 3.5 hours before our flight at JFK yet waited in ticket line for 2.5 hours only to be given WRONG boarding passes."
Minusy: "No leg room at all. No complimentary drinks like domestic travel."
Minusy: "More movie choices. Food okay for the price."
Plusy: "Crew was friendly but a little impatient at times but helpful. The head rest on the seat was good."
Minusy: "The coach seats were narrow and not super comfortable, no room to store under seat. The food options were limited, not even water offered for free. The de boarding process and getting baggage was a mess, I didn’t get out of airport for two hours and very little updates from the airline"
Plusy: "It’s bad — it’s really bad"
Minusy: "Crew and stuff are rude and bad, these guys are not ready to operate internationally"
Plusy: "Left right on time with an efficient service."
Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."
Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."
Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."
Plusy: "As usual in Dubai airport everything was perfect"
Minusy: "No WiFi on plane Half menu was not available No blankets, no pillows on the plane. Even paid ones Crew didn’t help me to find a place for my hand luggage ( I had only one ☝️) She said it is my responsibility"
Plusy: "The comfort of the 10hr flight"
Minusy: "Not that many movies on selection"
Plusy: "The price"
Minusy: "Old aircraft Abu Dhabi-Oslo had no inflight entertainment service and no meal service - 7 hours!"
Plusy: "The price"
Minusy: "Delays, missed connecting flight"
Plusy: "Very efficient!"
Minusy: "You got to be kidding! Charging for water!!!"
Plusy: "The attendandats in premium cabin were great"
Minusy: "Multiple delays; even after boarding. Disembarking was a mess because everyone simply wanted off the plane. Delay resulted in an unexpected influx of travelers into immigration which was an additional delay. Premium seats may be ok for sitting and watching the limited entertainment selections but not designed for sleeping on an overnight flight. Upon landing water fell to the floor in the galley. Once on the ground no flight attendants bothered to dry it up; despite them all giggling when it happened. Seemed quite unprofessional. Can’t say I’d be inclined to book with Norwegian again. The price may be enticing; but you get what you pay for."
Plusy: "Punktualność miła obsługa. Polecam."
Plusy: "Service on board was friendly, very nice staff."
Minusy: "My bag was lost, and no help available through Norwegian to find it. I just had a 1 day delay with them recently and will try to avoid this airline in the future."
Plusy: "It was a low fare trip, so I did not expect a lot."
Minusy: "Seat was far too cramped, the person in front if me reclined and mine did not recline all the way. The temperature was far too cold and you had to pay for a blanket, which is crazy. I know it’s low fare, but I don’t want to keep the blanket, I have no room. The food choices for purchase were not great. The crew were very nice."
Plusy: "plane was nice, crew was only ok. but the baggage thing is totally unacceptable!"
Minusy: "We booked a trip from Stockholm to NY. Got to the airport and the baggage fee was quite high, but i was ok paying it since i didn't prepay online- my mistake. BUT then i was told since the plane was stopping at Oslo we had to pay ANOTHER SET OF LUGGAGE FEES !!!! I said, no you must be mistaken, there is no way you can charge me for two trips just because your plane is making a stop! They insisted and rather than fight and get thrown out of the airport i am disputing with my credit card company, but it can't possibly be legal. $690.00 fees !"
Plusy: "Food, price, and long stay in Oslo to give time to enjoy city"
Minusy: "We were staying in Oslo for 21 hours, but we thought that the checked baggage would stay at the airport. Instead it came out at baggage claim. We even asked the Norwegian staff multiple times whether we have to pick it up in Oslo; they said, 'No.' They said that it would remain at the airport. When we got back to the airport we had unnecessary stress of finding our luggage in some unclaimed baggage office. We almost missed the flight. Norwegian staff needs to be knowledgeable about how baggage is handled."
Plusy: "The flight was comfortable and the condition of the cabin very good. As we landed 1.5 hours late, the captain and crew asked people who didn’t have a transfer flight to remain seated while those of us needing to make it to our next leg were allowed to deboard first. That was thoughtful and helped me make my train with 10 minutes to spare!"
Minusy: "Flight was delayed 1.5 hours. When we finally boarded, there was no crowd control, just everyone trying to squeeze into 2 checkin lines at once. My partner and I were seated 15 rows apart, even though we bought our tickets together. I was seated in the very back row, were I could here the cabin crew in the kitchen, talking loudly and at times unprofessionally. No food or drinks unless you pay extra for it."
Plusy: "Paid for a Premium seat in row #1 that was broken and would not recline. Multiple seats in the Premium section would either not recline or would only recline. Crew was stressed and impersonal. Will never fly Norwegian Air again. Ever."
Plusy: "Food was pretty good considering it’s airline food. Featured the headrest flaps for more comfort when you doze off. Decent movie and show choices. I like the way you can order snacks, drinks or even duty free items on the display and have them quickly."
Minusy: "Not very quick in picking up the trash. Tray tables too low."
Minusy: "I wasn’t notified that it was pushed forward and I missed my flight, so yeah, I was super bummed"
Plusy: "The internet on the airplane!"
Plusy: "The actual flight was alright, the pilot seemed cheery, and the staff was doing their thing."
Minusy: "The flight was delayed, then delayed again. I realize this is part of flying, but the care provided for passengers was awful. I received a text message again, that the flight would be delayed further and meal vouchers would be given out. No one came to the desk for literally-hours and hours and hours. People were calling, but no one to get ahold of. When the meal vouchers did come, it was hardly a meal rate, but snack rate. I could literally get water and a bag of chips without spending more money. Aside from that-the only place to get food at that time had VERY little to offer. Then-as the flight was delayed, I was stranded in New York City as the busses were no longer running. I had bought 2 seats, only to not make either of them. I had to book a train-wait another 3.45 hours into the morning hours, and pay for the entire train. All of this was after the flight to Europe had been canceled without purpose, and I am still waiting for a refund for booking another flight after missing the origional connection-considering i had to fly to Paris instead of Oslo-and my destination was Berlin. My experience with Norwegian"
Plusy: "Unfortunately I have nothing good to say about this Budget-Buster overpriced airline as it offers no services, and is totally uncompetitive with other airlines from around the world for long-haul flights."
Minusy: "This is NOT a "no-frills" airline. This is NOT a "budget" airline. It is a gouging, overpriced budget busting airline which offers lousy food. I paid as much for a "snack" of tiny side salad without any dressing & stale roll with one slice of ham & cheese as I paid for a magnificent American Thanksgiving Buffet at Raffles Hotel in Phnom Penh! Having flown 5 round-trips between JFK & Asia in the past year, This airline was the ONLY one to charge for baggage - all others provide 2 checked bags in or out of all their US flights. With baggage, meal & assorted charges, Norwegian one-way cost MORE than round-trip on any other airline. Deceptive advertising. General incompetence. NO service. And way more expensive than other airlines. I'm disgusted with Norwegian Airline beyond spitting."
Plusy: "Oslo airport was nice"
Minusy: "Flight attendant was rude. Flight was delayed like crazy. Boarding takes forever in oslo"
Plusy: "Service was top notch."
Minusy: "Missed this flight"
Minusy: "Flight was 4 hours late causing us to miss our connecting flight and lose a day of our vacation plans because the next flight wasn't until the morning. Customer service phone center personnel were rude. He "new" movies being shown in the on flight entertainment were old and there were only a few."
Minusy: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Plusy: "Lots of seat room. Good entertainment selection."
Minusy: "Only one drink service ."
Plusy: "Fast and easy boarding"
Plusy: "Wszystko oky., jak zawsze.Polecam Norwegiana."
Minusy: "Nie podobalo mi się opóźnienie lotu."
Plusy: "Norwegian is an awesome airline."
Plusy: "Fast flight. Easy boarding & transferring. On time."
Minusy: "Small seats, no entertainment."
Plusy: "They accept two pieces of luggage per person. Great customer service"
Minusy: "Checking in at CPH, was a complete zoo, with failing computer systems and little or no information."
Minusy: "I think they make the plane extra cold just to sell you the blanket. That, on top of the worst check in and security lines I've experience in my life plus middle seat plus 1 hour wait on the tarmac at JFK after landing made this a pretty miserable trip."