Minusy: "Everything. The initial flights was significantly delayed without anyone updating the passengers at the gate. The crew was rude when asked questions about connecting flights. And they lost our baggage."
Plusy: "Nothing"
Minusy: "Dense seats. Terrible check-in inefficiency. Crew argues with passengers. What not."
Minusy: "Required to check a bag for $80, flight was delayed, almost missed connection, bags did not make the connection and flew the next day, spent at least the first day of trips waiting for bags to arrive, still haven't. Spent a lot of waiting on busses to get to the terminals with very rude personnel."
Plusy: "Crew was good , nothing against them . Just a delayed flight which made us miss our connecting flight ."
Minusy: "Be on time ! So people don’t miss their connecting flights"
Plusy: "Dirty cabins and incredibly uncomfortable seats. Highly unprofessional staff and crew."
Plusy: "It was short flight so not much to share, crew was ok"
Minusy: "It was delayed over an hour"
Minusy: "Had to pay for just a basic cup of juice. No snack provided."
Plusy: "Missed connection in Prague because of delay and it took an hour and a half to get anyone to help us."
Plusy: "Nothing"
Minusy: "The planes were old. One of the flights was a rented plane, not even the airline. Both were delayed and almost caused us to miss our international flight back to the states. Will never fly Cezch airlines again."
Minusy: "No snacks or even water given"
Minusy: "The plane was late by over an hour, and no one even bothered to update us about the current flight status... We just waited untill an hour later, we got word about what was going on"
Plusy: "Nice staff, smooth flight"
Minusy: "Everything took ages, no one spoke to us, like time to board the plane, or we are landing...."
Minusy: "Delay with no apology and with poor information at the airport. The new airplane, but a dirty window."
Plusy: "Daily flight"
Minusy: "No service at all, feels like low cost"
Plusy: "That we finally arrived"
Minusy: "The airplane is old. The sits are narrow (the most narrow sits I ever experienced on a plane)."
Minusy: "I never knew you can make the sit rows so close to each other :)"
Plusy: "Crew was very helpful."
Minusy: "The plane was a bit cramped."
Minusy: "It literally DID NOT HAPPEN. I NEED A REFUND."
Minusy: "No food Limitted laugage"
Plusy: "flight left on time crew was nice"
Minusy: "no food or entertainment, and I didnt know it was like a low cost flight"
Minusy: "Leg room is very bad"
Minusy: "Leg room is very small, unusual for 737. Highly not comfortable"
Plusy: "Good communication with the crew, very kind and nice."
Minusy: "I didn't like the surprise of finding out checked baggage can only weigh 15 kg. Normal is 20-22. It a cheap infuriating way to rob passengers. will NOT fly them again"
Minusy: "no drinks, even water. no ampthy from the crew, even not a smille"
Plusy: "Boarding was fast and quite organized nicely"
Minusy: "I asked for an emergency place due to my height (6"5) and got one, only to realize that instead of placing 2 rows for the emergency area they placed 3(!) rows, making the emergency exits the smallest rows on the plane. Eventually we were moved to other seats, but that was horrible. No food. No Entertainment. Crew was Hebrew speaking but talked to the passangers only in English (bad one, I must add)."
Plusy: "Didn't have to pay to check a bag."
Minusy: "Seats were cramped."
Plusy: "We landed"
Minusy: "Very expensive Seats are tiny Expensive to check bags Charge for water and terminal doesn't even have a water fountain"
Minusy: "Hi, Words cannot describe the damage your crew made when separating the seats between my wife and I. She is pregnant and I wasn't able to sit by her during the flight. SHAME ON YOU!"
Minusy: "nO ON LINE CHECK IN AVAILABLE Only received a glass of water No entertainment It was not a Czeck airline aircraft, it was smartwings I paid for a schedule airline quality flight, received a substandard charter flight service"
Plusy: "Flight was late for like 3 hours"
Plusy: "The crew was OK."
Minusy: "Don't let it fool you. SmartWings is a low-coster, although you pay a full price of the CZ Airlines. No food. A glass of water is 2EUR. No service whatsoever. The smallest legroom I ever had. The flight was delayed by an hour and a half with no explanation. And the best part - you're only allowed to check 15kgs of luggage, although you paid a full price for CZ airlines, which allows 23!"
Minusy: "היה איחור גם בטיסה מתל אביב של חצי שעה לפחות, כי הצוות לא פתח את הכניסה למטוס בזמן, ואיחור של שעה וחצי בדרך חזרה. השירות היה נוראי, כיסאות לא נוחים, צוות לא באמת נחמד. מאוד לא מומלץ"
Minusy: "totally fine for a week end trip when you don't need much luggage. I wouldn't fly if luggage is an issue or on a flight longer than 2 hours as it's a discount airline and space is limited onboard."
Plusy: "The flight was sopuuse to depertur in 23:50 and we take of after 1"
Plusy: "Nothing"
Minusy: "Delay, lost my connection, they lost my luggage"
Plusy: "None"
Minusy: "P.S. I'm not sure they are actually qualified to be called an airline. I would not let them run a grocerry store..."
Plusy: "Seats were very comfortable. The staff...very efficient. I was concerned that I could not check in online because I had not purchased directly through them but my fears were unfounded. 2hours before and they started checking people in"
Minusy: "The one star responses should have been "not applicable" since we did not purchase anything to eat and have no comment. There was no entertainment, so we can't comment on that either."
Plusy: "All went smoothly as usually. Flight was on time. There were beautiful Czech stewardesses on board."
Minusy: "It may be was not the company fault, but the security check was very long and hypercritical"
Minusy: "Both flights had a delay of about an hour to an hour and half."
Plusy: "Reasonable price"
Minusy: "Late departure"
Minusy: "One piece of luggage was damaged when the zipper was dislodge from its track.. Have been unable, so far, in getting it back on track."
Minusy: "The Flight late 3 shouts. There is no food. The sits were so close."
Minusy: "Spent your and a half in line for check in. Put us in the last sit, was verry verry crowded. No food or drinks. No entertainment."
Plusy: "The staff was polite."
Minusy: "The delay in boarding. The unexplained delay in takeoff. They do not share information with passengers at all!!! Very low quality cold cheese sandwich. Only cheese sandwich to choose from despite the menu. Room temperature Cola zero. Unable to do webchekin? why? This company flies so much..why there is no online check in????! why? The leg room is extremely poor. Everything squeezed. The last seats near at the end of te aircraft are 90 degrees straight!! more than 90...they actually lean forward a bit...I sat there! is hould know impossilbe! I'm sorry...i have to put this company to my black list..."
Minusy: "They forgot our luggage, what the heck!"
Plusy: "I thought that the flight was very smooth!"
Minusy: "I thought that one of the flight attendants was very rude in the way that she asked me to take my headphones out for take off. I have flown so many places and have never been asked such a thing and especially in such a rude way! Also, I did not like that we were not given a beverage on the flight. It was not a cheap flight and the fact that we were not even offered water is rude. I don't think I will fly smart wings again."