Great crew, smooth flight. 30 minute delay on the tarmac with no status updates or information from captain. However, that was the only negative on the trip.
The seats are very uncomfortable. Might as well be sitting on a folding chair.
Plusy: "Worst flight ever!! 7 hour delay because the plane broke down!! Never fly United again!!"
Minusy: "They should have offered free flight vouchers!! We got a lousy $20 meal voucher after waiting for 7 hours, delay was originally 1 hr then 2 then 3 etc On Father’s Day, it was the worse day ever!!"
Minusy: "This was a red-eye from Costa Rica to Chicago. I sat in the very back row, so I really felt the turbulence back there. But I had no chance of sleeping through it because my seat would not lean back; in fact it was so far upright that I was almost leaning forward. I can normally sleep on any flight but this was like sitting in a tiny cage designed to prevent me from finding any remotely comfortable position or getting any rest at all. They should not be allowed to sell a seat like this."
Minusy: "For being a red-eye flight, it was very annoying to have some of the crew members in the back carrying on and laughing very very loudly."
Minusy: "2h opóźnienia bez żadnego wsparcia. Brak saloników do których można wejść..."
Plusy: "I liked the lounge."
Minusy: "The boarding process could've been better (no excess of gate changes, overbooking the flight, and kicking people out of their seats). Additionally, the food on board could've been better. My chicken was not chicken and lastly the airline's hard product could've been better, no IFE is a big no-no."
Minusy: "Communication about the delay was poor. The captain acted like he had no idea how maintenance clearances work."
Minusy: "Pilot didn’t show up, we waited 2.5 hours for him."
Plusy: "Non stop flight. The crew went out of their way to help us enjoy the flight. Food was available during most of the flight. The crew was friendly and enjoyed helping us get to our vacation"
Minusy: "The entertainment system. I started watching a movie but couldn’t finish. Once the movie stoped I could not restart it."
Plusy: "1. Super friendly crew 2. Plenty of space in Economy Plus seats"
Minusy: "1. Very average food 2. Continuous problems with the entertainment system during the whole flight"
Plusy: "The crew was super pleasant and friendly on this small plane. The flight was quick and smooth. The snack on board was new and enjoyable, not just pretzels."
Minusy: "The flight was delayed coming to Muskegon causing me to really rush to my connection in Chicago. This was a small plane so there was no charging abilities or WiFi."
Plusy: "Missed connecting flight due to bad weather in sfo"
Plusy: "Wymieniono od reki dwie zniszczone walizki"
Minusy: "Ze na dlugim locie brak bylo jedzenie"
Minusy: "My flight was delayed on several occasions. It was awful. Then I missed my connection. Very unsympathetic and the staff did nothing to help me make my connection. They just said oh well, you can catch the next flight so I missed my son’s soccer game that he was so hoping I would see."
Plusy: "All of the above"
Minusy: "Shortage of space for carry on"
Minusy: "In flight entertainment was very spotty and would almost be better if it wasn't available."
Plusy: "No problems to deal with"
Plusy: "The WiFi didn’t work although it would charge you’re credit card."
Plusy: "Good trip and on time"
Plusy: "Lots of space"
Minusy: "Ground agend kicked over my kid’s milk. Stewardess spilled coke all over my wife’s tray and then spilled red wine all over my arm. Seriously."
Plusy: "Lots of leg room!"
Minusy: "No complaints"
Plusy: "United terminal in San Fransisco is pretty nice."
Minusy: "The service by flight attendants is horrible. They are not even pleasant to talk to. They are not helpful. My audio jack was not working and the flight attendant just replied. Nothing I can do. She didn't offer any solutions. The airplanes are like buses with amenities, no leg room even in the economy plus. Just a horrible experience, overall. I have flown multiple airlines but the United is by far the worst airline in terms of service, customer support and airplane quality."
Plusy: "Flight was on time and fantastic!"
Minusy: "They tried to keep changing it on us!!!"
Plusy: "Quick boarding and on time take off"
Minusy: "Nothing to report!"
Plusy: "I am only 5'4" but the seat in front of me was broken. I had NO leg room. If you are going to squeeze your passengers in like sardines, the very least that you could do is make sure what little room you have left us isn't compromised by faulty equipment."
Plusy: "the crew was great, flight was not overcrowded - smooth sailing the entire flight."
Plusy: "I had a good amount of time between each flight, every plane was waiting at the gate when I arrived, every flight arrived early."
Plusy: "Flight attendants were attentive"
Minusy: "Slow boardidng, delayed departure, overcrowded flight, no overhead space"
Plusy: "Staff was pleasant, decent movies overall."
Minusy: "I can't eat mushrooms. Both meals had mushrooms (3 out of 4 entrees) and it wasn't always obvious which ones. Additionally, the second meal with seafood or pasta, the pasta obviously had mushrooms so I chose seafood, even though I don't like most seafood. Mushrooms all mixed in with the seafood, so I had to pick them all out. Also 2 of the accompanying sides had mushrooms. Do they have a mushroom fetish like Cheesecake Factory? Need more consideration for people who may have varying food requirements that are unavailable to address during the booking process. I know you can't please everyone, but why overuse an ingredient that has a relatively low appeal to potential passengers? Will try again, just hope they can use similar customer service in their food preparation as they have otherwise."
Minusy: "I couldn't believe they did not have no tv or some type of food for 6 hour flight"
Plusy: "On time take off and arrival"
Plusy: "Nice people"
Minusy: "The seats are close and there is no real food"
Plusy: "The attendants tried to be cheerful in a difficult situation."
Minusy: "Once we were boarded we waited for a long time in a crowded stifling hot plane. Requests to the crew were met with helplessness on their part!"
Plusy: "Noisy intrusive spoiled crying screaming kids kicking seats shaking rattles and crew was helpless"
Plusy: "Free entertainment!"
Plusy: "For the movies that are only viewable try the united app. They have very few licenses for viewing so if you don't grab a movie once you begin you will get an error messsge all tru the 8 hour flight. The air steward just said it is what it is and that I wasn't paying for it anyway . That the little screen in front of the seat from 1988 was enough .."
Minusy: "For the movies that are only viewable try the united app. They have very few licenses for viewing so if you don't grab a movie once you begin you will get an error messsge all tru the 8 hour flight. The air steward just said it is what it is and that I wasn't paying for it anyway . That the little screen in front of the seat from 1988 was enough .."
Plusy: "Ground crew"
Minusy: "I just plain feel like United lied to me/ passengers. Entertainment overpriced. Wifi doesn't work. Maintenance delays. Long wait for baggage. United Airlines is one of the worst. Unhelpful at customer services."
Plusy: "Flight attendants were nice."
Minusy: "We weren't happy about not being able to pick our seats before hand. Very frustrating not knowing if we had sets or not when checking in at the airport."
Minusy: "Late flight and can't catch next flight on time:("
Plusy: "Easy and quick boarding process; arrived early; no wait to get luggage."
Plusy: "Non stop to Cabo"
Minusy: "Uncomfortable seating and leg room. $200 fee each way fro surfboards. Lost the surfboards on the way home."
Minusy: "You forgot my TSA"
Plusy: "Bad service at time of borading"
Plusy: "The flight attendant was GREAT!!!!"
Minusy: "Again with the pretzels"
Plusy: "Not applicable. Do love the size of the Tulsa airport and ease to get to United gates. Yummy waffle snack!"
Plusy: "I liked that we made it to Cabo in a timely fashion"
Minusy: "I didn't like that I had to download an app to get free wifi."
Minusy: "Entertainment did not work."