Flight from SFO-Frankfurt was suddenly cancelled. Was on the phone for a long time being bounced back and forth between Kayak and Lufthansa, only for us to have an 18-hr layover in Frankfurt. This incident was poorly handled and we will not be usinh Kayak in the future.
The flight was delayed several hours with no update as to when we would be taking off. We finally boarded the flight and waited over an hour on the phone for the bag crew to come and load our bags. After landing in Cleveland, both of our check in bags never showed up and are still missing. This is the worst airport and flying experience I have ever experience
Our bag was not put on the plane and we still don’t have it 12 days later. It ruined our vacation and they didn’t even try to help. They wouldn’t answer the phone when we called them every day. Go with another airline if at all possible.
Seats had no padding. Uncomfortable. Everything was held up because of SLOW people with multiple children.
This flight was nearly empty so there was plenty of room and no problems. Everything on time or early.
Minusy: "Flight was cancelled with NO NOTIFICATION. I learnt about it when i reached the airport - 3 hours before departure. And there was absolutely no one from Lufthansa available - innperson or on phone."
Plusy: "Really friendly and efficient crew."
Minusy: "Seats and entertainment screen."
Plusy: "Didn’t like anything. Mediocre all round."
Minusy: "Disembarkation took 40 mins due to which most passengers struggled to catch connecting flights. Very poor service by Lufthansa to help delayed passengers."
Minusy: "Lufthansa is not a pioneer flying company as you think, everything comes from Germany is low quality especially service!!!"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Minusy: "Boarding in Frankfurt Germany was horrendous! Waiting in the "extended " part of the terminal was not ventilated. When we finally took the bus to the plane, we waited on the bus more than 15 minutes in 90 degree weather, with the doors open! The crew outside were very rude and dismissive. The crew"
Minusy: "We left Frankfort very late, we had not even moved half an hour after we were supposed to have left. They apparently changed our flight plan to try to make up time, and flew faster; but the conclusion was we were supposed to arrive at 18:25 and didn't arrive until well after 19:00. Refund"
Minusy: "The flight was delayed as we were waiting for documents required for our entry to the UK - surely these should have been ready in advance? Perhaps a taste of things to come if (when) we sadly leave the EU. Same poor sandwiches."
Plusy: "The crew was very professional and pleasant. The food was tasty for airplane food."
Minusy: "The seats were not that comfortable."
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Good was average to bad"
Minusy: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "The facilities were really great!"
Minusy: "The food - it was in VERY small quantity"
Plusy: "lots of crew members, flight landed a few minutes early."
Minusy: "although i booked a reservation with 2 passengers, they didn't seat us together and were not helpful at all when we asked them to switch (they assigned middle seats in different rows, so i wasn't able to just ask another passenger to switch). the agent's attitude at the gate was "too bad""
Minusy: "A bass blasting private event at the airport near Lufthansa gate"
Minusy: "I did not like the fact that I was not on this flight."
Plusy: "Even for such a short flight you still get a small snack and drink."
Minusy: "The connecting flight to Bremen from Munich was missed due to delayed flying from Munich. Then we had a reconnecting flight and 15 minutes prior to boarding it was cancelled. No more flights to Bremen so we then were redirected to a flight to Hamburg. We had to fly from Munich to Vienna and then from Vienna to Hamburg. The flight from Munich to Vienna was delayed by 40 minutes which made us lose the connecting flight. We had to wait until the next morning for a flight to Hamburg, where as we arrived our luggage was lost. The staff ensured us that our connecting flights were waiting for us, however the flights had left 20 minutes prior to our arrival. The staff was nice but the communication was poor."
Plusy: "Crew was wonderful. One of the smoothest flights I’ve taken in a long time"
Minusy: "Boarding was chaotic and basically a free for all rather than by rows( back of the plane first)"
Minusy: "Opóźnienie lotu"
Plusy: "Obsługa i jedzenie"
Plusy: "Lufthansa airlines never fails to provide excellent service."
Plusy: "Food was good. The entertainment was better as long as the system wasn’t locking up. Fairly clean plain"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Flew business class. Service and food were excellent!"
Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"
Plusy: "I like flying with Lufthansa. It is one of the best airlines to fly with but a bit pricey."
Minusy: "The food was not good at all. For a flight that cost so much, the food could be better."
Plusy: "Same as above."
Minusy: "Same as above."
Plusy: "The food was pretty good. Entertainment selection was good!"
Minusy: "Boarding was delayed for some reason. It seemed like every baby in the world was on the plane, and they all cried at the same time. Of course, Lufthansa can't help that. The on-flight entertainment system was painfully slow."
Plusy: "I think this airline is a very good airline, but this flight was shorter so it didn't have all of the perks of the longer ones that it usually has."
Minusy: "In Lisbon we had to be bused out to the airplane to board, so it was a long process."
Minusy: "the food was not kosher chicken with milk at the first flight the past was owerfull"
Minusy: "The boarding was very slow and to seat to small for me."
Plusy: "It was a very nice, standard flight. Nothing remarkable good or bad."
Plusy: "The was not confortable"
Minusy: "Having more entertaiment"
Minusy: "Transa ia could start by respecting the law and actually enforcing car seats for small children instead of forbidding families to take their car seats in their airplanes."
Minusy: "Baggage claim was nearly one hour long"
Minusy: "The flight was delayed more than 30 minutes and it took the crew too long to address the issue. It left the passengers wondering what was going on. While we waited the air conditioner did not work and we were left in intense heat. I still don’t know the reason why the flight was delayed because it ."
Minusy: "Not even water is offered to people"
Plusy: "Seats and plane looked a little bit run-down definitely on the lower budget of airline brands."
Minusy: "Limited seating online Made you stand in long checking line 2.50 for a cup of Nescafé"
Plusy: "Everything was fine"
Minusy: "No problems"
Plusy: "Not full flight"
Minusy: "Norwegian nickle and dimes everything seats, foods, luggage entertainment non existent"
Plusy: "We departed on time It was cheap to check a bag"
Minusy: "No one in orly is here to communicate with passengers. Neither airline ground personnel nor airport staff"
Plusy: "The flight was on time."
Minusy: "Uncomfortable seats, rude staff, had to pay for water, very hot on flight"
Plusy: "The crew were very nice"
Minusy: "Uncomfortable, no entertainment, have to pay for everything, arrived late, bathroom smelled like pee"
Minusy: "Free tea & coffee would be ideal"
Minusy: "Arrivato con 43’ di ritardo da sommarsi 15’ per scala e autobus non presenti . Uno scandalo"
Plusy: "The crew was personable. Flight was on time."
Minusy: "Transavia delayed 1:30h the flight."
Plusy: "Everyone was happy trip went great price aircraft clean crew nice!"
Plusy: "very nice crew"
Minusy: "no pre-checkin on my return flight"
Plusy: "I was stranded in Budapest due to weather and was thrilled to find this flight for same day travel, a few hours later and have a decent price!"
Minusy: "I liked it all!"
Plusy: "Cheap ticket"
Minusy: "Not even complimentary tap water offered. Horrific boarding method and rude staff shouting at people who were waiting patiently. Very likely they will take your carryon even if you comply with requirements, but after you go through the process of security, which is irritating. If they need space they should offer upon check in."
Plusy: "Cheap. Gets you from one stop to the next."
Minusy: "Took forever to check in. I know they were under strike at that time but then after waiting for so long and just making our flight, they sent my luggage to Seville Spain. It took 3 full days for me to get my luggage. I contacted via Facebook and email and basically just got the response of I have to wait until it arrives at the airport and the best advice they could give was to call the Seville airport. I mentioned multiple times in my email and message that I did not have phone service. I showed up to the airport everyday to see if it made it in finally it did on day 3. It wasn’t until 5 days later that they even contacted me to say it had arrived but I had already picked it up. Very disappointing."
Plusy: "Plane comfort was normal to good."
Minusy: "Boarding staff at Orly was disgustingly rude."
Minusy: "When I arrive to Orly Airport îm waiting 2 hours to the claim baggage for take my luggage, 2 hours late is very not normal..."
Plusy: "That I could finally land in Madrid, actually a quick flight!"
Minusy: "The delay in the flight, a mess at the time of boarding the plane, just terrible!"
Plusy: "Cabin crew professional, efficient and pleasant. Cabin clean, seats comfortable."
Minusy: "Nothing not to like."
Plusy: "Flight was on time"
Minusy: "Boarding and disembarking were poor"
Plusy: "Overall good experience. Simple flight. Staff at ORY we’re noce and helpful (I had read negative reviews on them. None of them proven right in this flight)."
Minusy: "Despite hold baggage was within allowed measures, it was sent as checked baggage (for free). But, to be fair, they do warn you in advance about this."
Plusy: "Terrible experience. From sub par USA style security lines to delays, poor boarding.... Gong show."
Minusy: "See above"
Plusy: "We were sent to Kiwi booking to complete the ticket booking. Flight was canceled due to strike but we weren’t informed this till at the airport. This is likely because airline only has Kiwi contact info and never reached to us. Kiwi also didn’t inform us. We were stuck at airport for 6 hours trying to contact airline. Phone can’t be reached. We talked ied WhatsApp Facebook tweeter. All takes like one hour to get response. In the end flights can’t be rescheduled we had to book new flights ourselves and find hotel to stay. They won’t cover for hotel either. The flights refund is now funded to Kiwi which we also need to find time to argue with Kiwi to get back. DOnt know how long that may take. The overall experience has been terrible"
Minusy: "Transavia should have more capacity to hold customers requests. The representative from Transavia at airport provide absolutely no help. Just told us to WhatsApp Transavia. If that’s the approach then more people should be there responding WhatsApp comments not like no response within one hour. Kiwi is of no help as well. If flights get canceled agents should provide us updates as well. When we contacted kiwi in the airport Kiwi even denied flight cancel."
Minusy: "Crew were very rude"
Plusy: "Gets the job done. Quick flight, well managed. Crew members were nice."
Minusy: "The plane looked worn. There's nothing else but a seat. Obviously no food or anything."
Minusy: "water is not complimentary"
Minusy: "Poor attitude from ground service at the boarding gate"
Plusy: "Quick boarding comfortable"
Minusy: "Flight was delayed by 4 hours and we were informed about the delay until 20 mins before boarding. The service was all round horrible"
Minusy: "Awful customer service, no way to handle issues or problems. Their website had a glitch that didn't allow us to pay ahead of time for checked luggage. Calling them didn't help as the call center has no ability to change anything on your booking. At the kiosk they charged us double to check our bags because that's just how that works, even though their website ate our credit card information and didn't give us an ability to pay for luggage before check in online. The whole experience has made me decide to never use them ever again."
Plusy: "Staff in the plane and food options"
Minusy: "The major slowness and inefficiency to board and the major delays. Trapped in te plane when they would clearly know that the destination airport would not receive the plane late because of the airport space limitations."
Plusy: "Lines and delays and shuttles and more delays."
Plusy: "The crew was helpful and happy to ask any questions we had when not all announcements came through in English, so we couldn't quite understand them."
Minusy: "The check in process was very slow and we spent almost an hour waiting in line. We boarded on time, but then sat on the plane for over an hour because of technical issues. I would rather wait in the airport during those issues, as there is more room to stretch and move about."
Plusy: "Nice surprise. I like this airline"
Plusy: "Boarding was quick and efficient"
Minusy: "Carry on baggage allowance - I had a tiny backpack and purse and wasn't able to bring both"
Plusy: "Comfortable seating, clean, good flight"
Minusy: "Extremely late in boarding, unorganized approach to manage lineup or boarding process, take off was delayed."
Experienced crew, Clean planes, smooth flight Extremely chaotic experience at departure hall at MXP airport, took too long for buses to arrive and transport passengers to the plane
When I arrived at the airport they left me to stand by. Did I ask why? They informed me that the fly was oversold. Finally, when they finished the boarding process, they confirmed, that they gave me the boarding to go to Milan. I arrived at the airport two hours in advance and the flight was delayed.
Lot opóźniony 3h, po raz kolejny, beż żadnego wytłumaczenia. Dno
W dobie pandemii, na lotnisku stalem godzine poniewaz wylaczone z uzytku krzesla maja zapewniac bezpieczna odleglosc. W samolocie wirus juz przeciez sie nie rozprzestrzenia. Linie lotnicze staly sie bardzo aroganckie, poprosilem zaloge czy mozemy poprzesiadac sie skoro zostaly wolne miejsca, uslyszalem ze jezeli nie wykupilem miejsca to jest to niemozliwe, a potem slysze przez intercom ze zaloga jest po to zeby sie nami opiekowac. A moze jednak, pilnowac interesu?
The crew was exceptionally kind. Communication in terms of gate changes could be better
Plusy: "Mało ludzi leciało dzięki temu sprawnie i szybko ale to pewnie zasługa Koronaściemy :-)"
Minusy: "Fotele i ilość miejsca."
Minusy: "Można podać wodę do picia i mały poczęstunek."
Plusy: "Good flight, easy check-in, direct 4 hour flight"
Minusy: "Seat not inclining."
Minusy: "WizzAir's service. The flight had an 8 hour delay due to bad weather, while Tarom had a flight on the same route, under the same circumstances, and managed to fly to and from Valencia within a much more acceptable 2 hour delay."
Plusy: "Is a case of what didn’t I like. When you fly low budget just expect surprises. The small prints are terrible clauses and you will never know when they will get you. Today I was charged £25 on the spot by WIZZ AIR at the boarding gate, even if I disagreed with the charges, I wasn’t prepared to miss my flight W61301 from Warsaw to Luton. There is a degree of unfairness with these impromptu and extra charges. I came on the same flight with the same bag and there was no hassle. I was a soft target and whilst I had no problem with the flight and the service provided, I will not recommend @wizzair. I felt the extra charge was a con."
Minusy: "WIZZ Air need to be sensible. I travelled from London to Warsaw without any problem and they made a problem on my way back.!"
Plusy: "The cheap fares"
Minusy: "Airplane was filthy, needed a thorough cleaning. More padding on the seat."
Minusy: "Weirds sounds near first rows -- like compressor working or something"
Minusy: "Więcej miejsca na nogi. Brak opóźnień."
Minusy: "Wiz air seems to trick you constantly to get more money out if things they hide from you.. online check-in required.. letting you in work a trolley and then charge you at the gate.. pee service overall.. beware!!"
Plusy: "Cena za bilet i punktualność."
Minusy: "Bardzo ciasne i niewygodne fotele. Pogoń za zyskiem ma swoje granice. Ograniczam loty w WizzAir do minimum."
Plusy: "Nie było źle Ale fakt że odprawę przeszedł nietrzeźwy Pan do którego wezwano ekipe medyczna I.lot opoznil sie o 40min"
Minusy: "Troche wiecej zwracac uwage jacy pasażerowie wchodzą na pokład A nie skupianie i polowanie na walizki.kto ma za duża i może dodatkowo zapłacić."
Plusy: "Wygodne fotele dość czysto"
Minusy: "Seats are terrible."
Minusy: "Never announced for non-priority boarding, so many people were late to flight, causing delays. Much less than minimum leg room required for any normal human. Sat bolt upright with front seat digging into knees for 3 hours. Far from the cheapest ticket, but totally no frills, no food, no entertainment, limited baggage. Wizz Air mobile app barely works when required (for boarding passes, etc) Not enough room in overheads for all the carry on they allowed, had to sit with bag and jacket on my lap for flight, as no room under seat either."
Plusy: "Start i lądowanie o czasie."
Minusy: "Okolo 140 pasazerow z priority i proba ich upchniecia do 1 transferu. Na pokladzie syf brud malaria. Samolot nie byl sprzatany po poprzednim locie. Kolejka priority bez widocznego oznaczenia i z tego powoduprzepychanie sie przez ludzi bez priority."
Minusy: "Opóźnienie o niemal 2h, obsługa średnio miła"
Plusy: "Obsługa bardzo uprzejma, pomimo zmęczenia i " długiego dnia""
Minusy: "2h opoznienia"
Minusy: "I had priority and my partner who did not was on plane first! My suitcase was miles away from me (what caused delays on getting out) because next to my seat was not empty slots! After the bus took us to plane crew did not allowed us to use rare entrance (I was seat 37!)! That was chaos!"
Plusy: "Flight arrived"
Minusy: "Flight left vaguely late, air stewardess disappeared into the cockpit for 50 minutes. Hmm, I wonder what she was doing in the cockpit. Whatever she was doing she wasn’t helping the cart so I only got my food 20 mins before landing approach. Air pressure was weird too, nice American lady next to me had problems with her ears more than usual."
Minusy: "Lot był.opozniony ponad godzinę do tego jak zawsze mało sprawnie szła kolejka do samolotu!"
Minusy: "Jak zawsze lot był.opozniony!"
Plusy: "The Check in was nice and polite"
Minusy: "1. There was a delay in the flight. 2. The landing was horrible 3. The boarding was delayed. 4. The plane was not comfortable ."
Plusy: "Podróż przebiegła niezauważalnie szybko w miłej atmosferze pod opieką profesjonalnej załogi."
Minusy: "W tym miejscu nie mam nic do dodania. To był naprawdę bardzo miły i udany lot."
Plusy: "The price"
Minusy: "The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why."
Plusy: "We got to our destination."
Minusy: "There was a problem with their website that was out of our control, that didn’t allow us to print boarding passes and we were charged at the airport even though we had proof we tried and were not able through no fault of our own"
Plusy: "Easy to book. Comfortable flight."
Minusy: "Would be good if there was complementary tea/coffee or water. People might then buy a snack to go with it."
Minusy: "Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again."
Minusy: "2 hrs late and we missed all our following connections as a result."
Plusy: "i was able to use their app to download my boarding pass so didn't need to look for somewhere to print my boarding pass while abroad, boarding went well, flight was good and crew was good, seat was comfortable, so overall i was pleased with everything. Thank you for a good experience."
Minusy: "Everything was good"
Plusy: "Odlot co do minuty, bezbłędne lądowanie. Brawa dla kapitana Polaka."
Minusy: "Lot opóźniony 1.35h. Duszno. Staliśmy w kolejce do samolotu po czym.z powrotem nas cofnęli. Wody brakło a temperatura przekraczała 35st. Tragicznie!"
Minusy: "Last minute boarding change & overall 1 hr delay"
Plusy: "Płynny lot, dobre lądowanie. Sam lot - bez zarzutu."
Minusy: "Spóźnienie 35 minut, co sprawiło, że uciekł nam ostatni pociąg. Ale jest postęp: poprzedni lot z Luton opóźnił się o 6 godzin."
Plusy: "Plane new & in good condition"
Minusy: "flight was delayed by 90min, boarding started (even plane wasn't here yet; people herded to air field, waiting, then sent back to terminal, for nothing, all in the rain flight supposedly delayed by 30min (really 90min) due to plane late from Belgrade (WizzAir doesn't have a scheduled flight form Belgrade) - clueless or making up stories to get rid of guests?"