The 50 or more Hasidics refused to wear masks, despite the crew’s entreaties. The airline did not have an enforcement officer aboard, and there were no consequences awaiting them at JFK. Laws apply equally to all, and the Hasidism have no right to endanger passengers and crew.
Plusy: "Very friendly crew, clean airplane."
Minusy: "Nothing. They did excellent job."
Plusy: "Quick Trip, Friendly Staff"
Minusy: "Spacing of seating due to covid."
Plusy: "Nice service easy flight"
Minusy: "Hot, ridiculously warm on the plane"
Plusy: "Stewards dis perfect job"
Plusy: "uncomfortable seats"
Plusy: "I like the airline and the workers are great. I don't like when they charged for luggage that $60.00 each way like round trip is $120.00. It should be by weight is 50 lbs or 23 kilo for minimum and if it is over the weight than it should charged little more price."
Plusy: "I do like the clean aircraft, and pretty precise service. Also it was on time , for comfort the pillow and the blanket was nice . Some airlines doesn’t give anything anymore! Which is awful."
Minusy: "Just a small thing the lady who was serving and picking up the used cups said I have to finish the juice and after she can take it away. But I couldn’t finish because it was too sweet and I didn’t like the juice. So I had to get up and bring the cup to the back. That wasn’t nice. Also they at but flexible about giving choices. Only one kind of sandwich they had but I think there was one other kid also."
Plusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Minusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Plusy: "Plane was clean. Staff helpful"
Minusy: "We booked our seats online and later at check in received boarding passes with totally different seats. Ordered kids meals and was informed that they dont have any for our kids :("
Plusy: "Great to be able to check in bags at the CAT railway station in the morning. Cabin crew were excellent- very friendly and helpful and did two drinks services. Austrian’s cabin crew sets them apart on European routes."
Plusy: "Arrival to the terminal was a breeze, and security was fast and efficient. What more can a traveler ask for?"
Minusy: "The executive lounge was a bit crowded. But if that is my only complaint, that’s not too bad. A well designed airport!"
Plusy: "I had to pay 75 USD for 3.6 KG extra. Very annal"
Plusy: "Even on this short 1-hour prop flight they do have average service and pass out Swiss chocolate."
Minusy: "Boarding was not organized at all. I was sitting in the front yet I got in almost at the end and barely was able to find a place for my handbags. Ut took way too long and people had to stand for a long time to board. Crew members were not up to par either. I had my earphones and was watching a movie and feel asleep. And everytime one them passes by, they will knock me awake. I was extremely tired and tried hard to sleep yet they kept waking me up every time one of them passes by, no matter how skinny they were! Totally unprofessional."
Plusy: "On time take off"
Plusy: "The crew worked very hard to make sure we're comfortable. Water, snacks were provided often during flight."
Minusy: "Paid 1,000$ and we got a standby ticket. How is this possible? Will not book through Kayak again."
Plusy: "Flight was in schedule, friendly staff"
Minusy: "Seats are very small. Plane was cramped. Snack was not very good. Need healthy options."
Plusy: "It was a total nightmare all Austrian flights they put us on were canceled !!! We did not leave Vienna for another 7 h a total nightmare all planes had technically difuculties !! Austrian airlines had total chaos !!!"
Plusy: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."
Plusy: "Safe trip"
Minusy: "There were a large group of very smelly passengers that came in at the end portion of boarding. The AC counldnt handle it and the crew didn’t use any spray to save the rest of us suffocating passengers. Thank goodness the flight was short."
Minusy: "Caótica boarding Uncomfortable seats did not recline"
Minusy: "Delayed longer than the flight time"
Plusy: "I liked that the plane eventually came..."
Minusy: "That the plane was an hour late..."
Plusy: "A bit more leg and knee room."
Minusy: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"
Plusy: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Minusy: "Seat backs were rock solid without use of a personal pillow."
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Organized orderly boarding. Food was snack only. Flight crew was pleasant and helpful"
Plusy: "Boarding process quick and on time."
Minusy: "no entertainment to rate."
Minusy: "I was at the back of the plane with the constant cold air breeze, it was impossible to avoid!. I caught heavy cold and still recovering!"
Plusy: "The plane was comfortable and clean. Internet was offered"
Minusy: "The Internet didn't work. Although boarding was good the person making the announcements needs to know she should speak up."
Minusy: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Plusy: "My wife And infant son we're flying out and when I got them there ticket I asked if they had any available seats with leg room and he said there was nothing available but the best he could do was aisle. When my wife n son went to board on the Stewart or stewardess told them that they are not sitting there and that they will be flying first class today. When my wife landed n told me I was extremely happy that they saw her with a baby and gave my wife n son that option to sit in first class then be tied up in economy and no so comfortable. I greatly appreciate the hospitality you have given my wife n son. Thank you Filip"
Plusy: "The meal was ok The airplane was clean"
Minusy: "Seats were very nerow .No help from the crew . Flight delayed"
Minusy: "The flight from Budapest to Vienna was delayed so we missed our connection to Tel Aviv. The behavior of the ground staff who were supposed to assist us was outrageous. They behaved like a low cost company with one answer to any request, and this is the word "NO". It does not seem logical that we ever go with Austrian again. We do deserve a compensation for the delay and the behavior."
Plusy: "Staff, seats (exit)"
Minusy: "No screen,no entertainment, the food was very bad even for airlines food, for a 4 hours flight cancel the food and make a cheaper flight."
Plusy: "Leg room, kind staff in the airplane"
Minusy: "Staff at service desk -unprofessionalism, never on time. Charged 3 times for infant ticket because of computer errors but lack of human factor explaining why, just completely horrible explanations."
Plusy: "Everything was great!"
Minusy: "There was nothing in specific that I didn't like!"
Minusy: "Flight cancelled, after delays... Then almost four more hours to get rescheduled in a different flight the next day and taken to a local hotel!"
Minusy: "Not enough snacks and no entertainment. Only an hour flight..."
Minusy: "While boarding, the AC was off due to a mechanical issue. The plane was uncomfortably hot, but the pilot and flight attendants were appropriately apologetic. The issue was resolved once we took off."
Plusy: "The boarding and exiting of the aircraft was smooth and organized. I really do prefer that passengers be strictly monitored when boarding the plane according to their seats. It really does make sense to board the plane from the rear forward. I realize airlines feel like they have to make their business class passengers feel special, but it really doesn't make sense for passengers to be climbing over one another."
Minusy: "I left my entertainment at home in a mad rush to depart which is very unusual for me. As a result, I had to rely on Austrian Airlines' copyright licenses, and they were less than satisfactory. Fortunately, I'm flying back with Lufthansa, so I hope there will be more variety there. The lavatory at the back of the plane was filthy by the end of the flight. I don't understand why the flight attendants feel to good to clean the lavatories for their passengers. We are stuck on a flying can for 9-10 hours and deserve to have clean lavatories during that time. At one point, I was thirty and approached the back of the plane. When I entered the rear galley, the ladies looked at me like I was intruding. If self-service is not available for passengers, then flight attendants should be prepared to serve their customers."
Plusy: "I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable."
Minusy: "Can't answer this question because everything was fantastic."
Minusy: "Sarted 90 minutes late because there was no crew available for this flight. In the cabin we later learned that they had to keep their legal rest times. The issue I have, why was there no information as soon as this issue became clear ... lets say the evening before the flight?Why make everyone arrive at 5am at an airport if you know 12 hours earlier there will be a 90 minute delay?"
Minusy: "We paid in advance for Do & Co meals but the crew did not notice we had done so. We had to ask them to go find them, and by then there was not enough time left to heat them and eat them"
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Nothing and will never fly again with this airline
List luggage. Flight late.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Lufthansa keeps dropping quality of service. The food is just awful and I noticed other passengers also skipped the meals. They used Boeings before now just Airbus that feel old and are as comfortable as a bus. However Lufthansa seem to be the cheapest option so I should not complain.
Flight from SFO-Frankfurt was suddenly cancelled. Was on the phone for a long time being bounced back and forth between Kayak and Lufthansa, only for us to have an 18-hr layover in Frankfurt. This incident was poorly handled and we will not be usinh Kayak in the future.
Seats had no padding. Uncomfortable. Everything was held up because of SLOW people with multiple children.
Minusy: "Flight left without us even though they knew our flight had landed and we were on our way. Then they rerouted us with a longer flight and our luggage didn’t make it."
Minusy: "The best"
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Minusy: "Not much legroom and no tv’s on a 10-hour flight"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Crew were amazing not stingy with the drinks. Boarding was easy and smooth"
Minusy: "Would prefer flying with partner United though. Think they offered a better service on board"
Plusy: "Crew were friendly, boarded promptly"
Minusy: "Food could have been better."
Minusy: "My luggage did not make it with me."
Plusy: "Good food, good drinks, good flight attendant crew"
Minusy: "Seats were not very comfortable. There were also no air vents"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Great quality and delicious even for economy. Excellent service and personable attendants."
Minusy: "The boarding process is poorly controlled and kind of unpleasant"
Plusy: "We were traveling from IAH gto FRA with two dogs. One in a crate and one in a small carry on dog bag. Lufthansa handled the process very well. They expected us at the airport, helped us through the entire checkin with a smile, helpful information and care. They brought us and our dog to TSA and after boarding confirmed that our dog had been loaded and safely taken care of. The cabin crew also checked on us and our in cabin dog. I don't know any other airline that makes traveling with a dog so easy and pleasant."
Minusy: "The worst flight I ever had. Extreamly uncomfortable 11 hrs. squized like sardines. Some of the attendants were extreamly rude and unprofecional."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "Crew was friendly and efficient. Plane was newer (and cleaner)."
Plusy: "food was good"
Minusy: "the staff was very rude. my screen didn’t work on my 9 hour flight so i asked them about it and they said they would reset it then it still didn’t work so i asked again. then it still didn’t work so i asked again or if i could move to one of the open seats around me and the staff was so incredibly rude about it"
Minusy: "Flight from Frankfurt to Copenhagen was over an hour late. Flight from Copenhagen to Frankfurt was also late, causing us to miss our connecting flight home on United."
Plusy: "Very nice staff. Excellent entertainment options and food!"
Minusy: "Arm room was a bit cramped."
Plusy: "Nothing. Will never travel with airline in the future. Definitely will not recommend."
Minusy: "Flights are delayed frequently which resulted in missing connection from Frankfurt to New York. On arrival, passengers are herded like animals from one point to the next with no explanation as to what resulted in the delay or given sufficient supplements for food etc."
Plusy: "Flight on time and excellent service."
Minusy: "Food was not great."
Minusy: "Opóźnienie lotu"
Plusy: "Very friendly crew"
Minusy: "Having to go through passport control and security a second time took too much time for the connection between flights."
Plusy: "Obsługa i jedzenie"
Plusy: "Flight landed ahead of schedule... crew was delightful."
Minusy: "Chicken entree and sides were very disappointing... audio selection was limited (more relaxing, e.g., spa, genres should be available)."
Minusy: "Walked a very long way in Frankfurf airport to transfer to another flight."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Komfort lotu i bezpieczenstwo"
Lot był rezerwowany na godzinę 16:25. Nikt nie poinformował nawet o odwołaniu tego lotu. Dowiedziałem się dopiero po telefonie do linii lotniczych kiedy to postanowiłem zadzwonić, bo nie mogłem się odmeldować online kilka godzin przed podróżą na lotnisko... Przez co z lotniska do domu wróciliśmy nad ranem, a plany były wrócić za widoku dnia poprzedniego... Brak szacunku do klienta i jawna kpina ze strony KLM
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
There was already a group forming a line at zone 4 for a good 15mins and another group created another line just 5mins before boarding and the 1st group had to re-queue. A few of us voiced out to the floor crew but they did nothing. Earphones. Could be supplied first since the flight is suffisent for a movie.
Delay and change of terminal last minute
They canceled our flights that went on anyway.
Plusy: "The crew from Kili to DarEsSalam was tired. A fresh crew worked from DarEsSalam to AMS and they were great."
Minusy: "The boarding process was chaotic. The passengers in the first boarding group had to fight through the crowd because there were no boarding lanes."
Plusy: "The pilot and the crews were helpful about the transit. Pilot make up a lot of time."
Minusy: "Flight was delayed, had to run to my next connection flight."
Plusy: "Planes were on time and connections made."
Minusy: "One bag delayed as not put on flight and food could be better."
Plusy: "KLM STAFF WERE VERY PROFESSIONAL"
Minusy: "SOME CREW MEMBERS WERE ABIT RUDE. THEY NEED TO WORK ON THEIR ATTITUDE"
Plusy: "the crew was wonderful, we got a nice Wrap and water, wine or coffee for free, not all airlines serve it anymore, we were on time and I got whatsapp message with updates of the flight"
Plusy: "economy plus seats were nice, great movie selection, especially international movies"
Minusy: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"
Plusy: "The crew was pleasant"
Minusy: "Baggage checkin & flight boarding was slow & disorganized."
Plusy: "Friendly crew"
Minusy: "Can’t think of anything"
Plusy: "Very professional"
Minusy: "Lost luggage"
Minusy: "1. In Flight Entertainment 2. Controlled In Flight Temperature"
Plusy: "The seat was a little uncomfortable but the crew were amazing."
Minusy: "Long haul flight made pleasant by KLM"
Plusy: "Lovely crew, very helpful"
Plusy: "Good food, friendly service"
Minusy: "More trash pickup; only one round of beverage service"
Plusy: "Very good service, teh flight attendants made it as pleasant as possible, plane left on time"
Minusy: "tough to sit on a plane for 9.5 hours"
Plusy: "Crew was in a festive mood, the meal was unexpectedly delicious"
Minusy: "Seats ok, but could be more comfy"
Plusy: "Boarding agent extra effort to improve my seating!"
Minusy: "Food amount less than expected."
Minusy: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."
Plusy: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Minusy: "I would have to dream something up."
Plusy: "The crew was really friendly."
Minusy: "There was a Force Majeur delay in Helsinki due to wings freezing that caused 20 minute delay to Amsterdam and made the interchange stressful."
Plusy: "Amsterdam airport and Rome airport were as breeze to navigate, even only knowing English"
Plusy: "The seat was spacious and the concept of the evening meal being the lighter option was innovative and well thought out"
Minusy: "Boarding was chaotic and congested with not much information or order."
Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minusy: "Nothing to say"
Plusy: "The crew was fantastic! Our needs were constantly being met and just about the time you thought you might want a snack or a meal, the attendants were already heading down the aisle. Because of an allergic reaction, I asked for ice a number of times and the attendants were more than happy to meet my needs."
Minusy: "The seats were very close together. The trip from New York to Amsterdam seemed a lot more comfortable than the return flight. The food from NYC JFK was better than the food from Amsterdam. The movie selection on both flights was a little disappointing."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Minusy: "They have mabaged to lost my luggage"
Plusy: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Plusy: "Consistently high standards"
Plusy: "The food and the punctuality"
Minusy: "The technology in interteiment is not touch screen"
Plusy: "had problems checking in , in that I was charged for a suitcase! I have since checked my paper work and found thad that I had paid for a case! I will follow this up when I return to the UK"
Minusy: "old plane, tight and uncomfortable"
Plusy: "The crew service is impeccable. Ground services very friendly and professional."
Minusy: "The seats are very uncomfortable. The individual screens are simply outdated like you basically will damage your eyes looking at them. No chargers for phones."
Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"
Very cramped and claustrophobic Staff spoke no English and tv choice was not In English Pilot and staff spoke no English and as a lone traveller I felt quite vulnerable as no emergency procedures or facilities were explained is bathroom emergency exit
They lost my checked in bag.
Plusy: "The Crew was great. Friendly and attentive."
Minusy: "Very small seat. Had a big person next to me and was quite uncomfortable"
Plusy: "Crew on EWR to ARN was so-so. They lock restrooms at the back because they don't people hanging around the kitchen in the back. Also, the one cabin crew does not say Excuse Me when he needs to pass- he just touches you and pushes you aside Also, the one cabin crew"
Minusy: "Last minute change of boarding gate led to a dash across the airport!"
Minusy: "Landing was hard but that is always the case."
Minusy: "We were late and my impression is that the crew is not well organized and costed the delay."
Plusy: "Flight was on time. Bathrooms were clean."
Minusy: "Dinner and breakfast were terrible, especially for a long transatlantic flight. Attendants were curt. Movie selection was subpar compared to other airlines on similar flights I’ve taken."
Plusy: "Being on time"
Minusy: "Unfriendly crew"
Plusy: "Timing is good"
Minusy: "To craody"
Plusy: "Nice aircraft (A321) and informative ground staff."
Minusy: "The take it or leave it attitude of the cabin crew (amazingly casual) and SAS’s persistence in having two standards of service in the one cabin - free food & drink up front, however only tea & coffee or a cup of water up the back and you can pay for the rest."
Minusy: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."
Plusy: "Movie selection, warm buns,"
Minusy: "no thing to report"
Minusy: "website made it impossible to pay for baggage ahead pf time...so therefore they could and did rob us blind once we got to the airport the day of"
Minusy: "Only one free soda. Beer and wine for a fee."
Minusy: "Tried to call sas , no phone answered after 730 in Copenhagen, forced to buy my own ticket to leave early am as their incompetent sas transfer desk couldn’t find me a flight in am yet I was able on kayak.com. They refused to pay for it."
Plusy: "The service is nice, people are friendly, and good environment at airport!"
Minusy: "The flight delayed too long...I was waiting total 8hrs in Copenhagen Airport! The first time I took SAS."
Plusy: "On schedule,great crew"
Plusy: "Power in the seats!"
Minusy: "That plane was so hot!"
Plusy: "Will choose SAS again."
Minusy: "WiFi didn't work and movie selection could be a bit better. That's all."
Minusy: "No food, no entertainment"
Minusy: "There was no food so can't give food any stars"
Minusy: "I hated flying on easyjet, there was NOTHING easy about it. hidden fees, horrible service, and flight delays. I am never flying with them again"
Plusy: "The flight was comfortable and the onboard crew were very nice."
Minusy: "Since the flight was delayed taking off, the layover in Stockholm was very short. The airline did nothing to rush those of us through or contact our connecting SAS flights, and a few of us missed our connections by just a few minutes because of it. SAS did provide alternate tickets for me, but I arrived at my destination several hours late and the whole situation could have been avoided pretty easily."
Plusy: "The movies."
Minusy: "My selected seat was broken and I was moved to a seat directly on the side of the toilet. Not nice!"
Plusy: "I had a window seat with a view of New York City as we flew North."
Minusy: "The sound quality of the earphones was so poor that I could not understand most of the dialogue of the film that I watched."
Minusy: "Missed my flight due to weather east coast"
Plusy: "Friendly service, good movies. Easy flight, arrived early."
Minusy: "Being served two versions of a ham and cheese wrap in a row. Variety would have been nice."
Minusy: "Delay after delay. Screaming kid the whole flight. Could not sleep."
Plusy: "I was offered pizza and promised to get my money back as I would¨t reach my destination anyway. Still waiting for my enquiry about money,"
Minusy: "The plane is very old and I¨ve been expecting this to happen. I wish they could set in a modern plane on this distance as the train also don¨t offer a proper connection."
Plusy: "the plane arrived"
Minusy: "booking Boarding comfort Food service"
Plusy: "Flight was on-time, fast, efficient boarding, on-time arrival."
Minusy: "SAS is really running down quality of service. An old bird that was showing its age and interior wear. No in-flight entertainment options. Food / beverage options are not on par with expectations or other airlines. Only no-cost drink options are coffee or tea. Juice, soda, water - all for a fee. Snacks available for sale include potato chips and nuts. It's 2017 folks - up your game!"
Plusy: "The flight was good : excellent pilot and crew. Good takeoff and landing. Short but sweet flight."
Minusy: "Leg room is a nit short for tall people. Everything else was great."
Plusy: "SAS agent in Oslo was very nice and quickly rebooked our flight to Bergen when we missed our scheduled one due to luggage delays and confusion at Oslo as to Customs procedure."
Minusy: "Well I looked online and the type of ticket I purchased said that I would have a free checked bag and I did not and I was charged 66€"
Minusy: "I didn't not like the fact that I had to wait too long about 9hrs in Copenhagen. The intial transit time was about 3hrs but the flight schedule was changed resulting to about 9hrs wait at the airport. Thanks to the Service representative I was given 100 Denmark money for food. I was very tired and the 9hrs wait didn't help. Overall, the Service was good. Maybe this was a one off but I wish I knew. I was going to get some rest in a holtel."
Plusy: "The crew was friendly."
Minusy: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."
Plusy: "It was quick and on time and not very crowded. Nice crew."
Minusy: "No snacks and no entairtainment."
Minusy: "Delayed departure. Temperature in cabin was uncomfortably hot while waiting for departure."
Plusy: "It was quick. Can't rate food or entertainment as I didn't use"
Minusy: "Seats v cramped and even w a window seat I was squashed by big man next to me. Lucky it was a short flight"
Plusy: "The food was good, movie choices"
Minusy: "Little room to move"
Plusy: "Much roomier than united"
Plusy: "We were within a reasonable range of on time arriving, although we were delayed 30 minutes at the start due to fueling issues. Crew was average: no problems, no extraordinary acts of kindness. Great selection of movies to watch onboard."
Minusy: "Tight seats, lousy food, even for airplane food."
Plusy: "The biz class seat and bed"
Minusy: "The olives in the salad."
Minusy: "Charging for second beverage. Losing our bag and not getting it to us for the duration of our travels, despite repeated promises to do so."
Plusy: "The Plus Seating was really good"
Plusy: "Very clean. Crew was friendly. Punctual. Efficient."
Minusy: "Entertainment selection could be better."
Plusy: "crew was polict"
Minusy: "4 hour delay. First class boarded first - good. Then it is a free-for-all for everyone to load all at once. Norwegian needs to implement "Boarding groups" for loading the aircraft to have a smoother process."
Plusy: "Clean plane. Comfortable seat. Attentive crew."
Minusy: "Three customer service issues with Norwegian - double charge, 5 hours late missed connection, and lost bag —- and still waiting for their replies more than two weeks later."
Minusy: "Be on time and not spending my night at the airport because i lost the flight and they could not find anything earlier. I will never travel with kiwi again."
Plusy: "The crew was not friendly and there was nothing to like and will not recommend this airline"
Minusy: "better organization from the ticket counter and the boarding. Very poor performance"
Plusy: "Excellent flight. Can't beat it for the price."
Minusy: "We had to wait for 1 hour on the tarmac to get to hour gate when we landed. Not sure if that was Newark airport's fault though."
Plusy: "Amazing crew and super comfortable seat."
Minusy: "The on screen ordering was not flawless by any stretch. Logan was clogged upon on time arrive, so we waited in the area for 20 min until a gate opened. Tough on those who were anticipating toilet access upon arrival. Other than those, I'd fly them again for certain."
Plusy: "Smooth ride"
Minusy: "Customer Service"
Plusy: "Rainbow landing lights"
Minusy: "Give people water at the very least. It's hard to bring your own because of security checks"
Plusy: "Crew friendly and attentive. Seats in Premium really good."
Minusy: "They made everyone vacant the gate area and stand for at least 45 minutes prior to boarding. Flight was rescheduled to leave 1 hour and 05 minutes later than advertised then was approximately 25 minutes later than that leaving. This was my first time flying with this airline and l will have second t"
Minusy: "$100 PER BAG !?!?! WHAT A JOKE"
Plusy: "The crew was rude. If my boarding pass was checked at gate why I need to show it again when I’m at the door of the plane. I told them my seat."
Minusy: "Also I paid to select seats and I didn’t get the seat I selected"
Plusy: "Cabin crew were competent"
Minusy: "Over three hours late in taking off"
Minusy: "przy odprawie on-line powinien być wybór miejsca w samolocie."
Plusy: "Internet na pokładzie. Uśmiechnięta i enrgiczna obsługa pokładu."
Minusy: "Opóźniony bagaż przyleciał następnego dnia. A czasu na przepakowanie z lotu na lot było 3h więc raczej sporo."
Minusy: "No entertainment"
Plusy: "Comfortable cabin and seats, plenty of restrooms."
Minusy: "As economy passengers, we paid for a reserved seat, baggage, and leg room. There were no extras offered, not even water, so bring your own. The cabin was noisy with frequent servivice for upgraded passengers so it was difficult to sleep on this overnight flight that left NYC at midnight."
Plusy: "Norwegian offers great value and a fair amount of legroom."
Minusy: "However, they need to fix their boarding process. My partner and I were flying from CDG to Boston and had 3 hours for a layover. We figured that we'd check in, get a sandwich and use the restroom, but that didn't happen. We stood on line for over an hour to check our bags! The rest of the airport was also busy, so we spent the rest of our time in passport control and security. I had a similar experience when I was leaving the states, where I spent an hour checking in my luggage. Please, Norwegian, there are solutions to this check in problem and I think you need to find them."
Plusy: "Modern plane"
Minusy: "8 hour international flight and they dont offer free water? Staff boorish and entertainment limited but works well."
Plusy: "Really nice service reps! Liked them a lot, the guys were very friendly and pleasant."
Minusy: "Loved the idea that I could select a hot snack. The photo showed a delicious looking piece of pizza and when I asked to confirm whether it was indeed pizza, I was told yes. Instead I got a large hot pocket with questionable cheese. It was pretty unappetizing seeing that it was heated in a plastic wrap. I really did not want to eat it but was famished. I did not get what was sold to me."
Plusy: "Boarding was fairly fast"
Minusy: "After our initial meal, we got no more drinks or snacks for 8 hours. We were hungry and thirsty - and we were in premium seats. Perhaps they can serve the second meal sooner or at least offer some chips or snacks a few hours after the first meal. This was not an overnight flight."
Plusy: "Great plane and crew. More than I expected"
Minusy: "Norwegian airlines handling of their 3 hour delay and subsequent missing of connection flight."
Minusy: "The Fort Lauderdale Terminal process may be one of the worst in the country. A bus takes passengers to a different terminal and customs is both confusing and poorly signed for connections."
Plusy: "Punktualność miła obsługa. Polecam."
Minusy: "Service, it was a cheap flight and a shitty flight"
Plusy: "I liked the Inflight Entertainment System, the 787 aircraft. The cabin crew were pleasant. I particularly liked the price. Only gave food 1 star because I didn't want to pay $45 for meal service. Really should be able to mark it NA."
Minusy: "Departed over 90 minutes late. Captain said it was due to late inbound flight although aircraft was at gate at scheduled departure time. We started boarding almost on time and then sat in airplane about 90 minutes."
Plusy: "The flight from Rome to Oakland was comfortable, even in economy class. Bags and meals were free, which is a nice touch, and on-board entertainment was exceptional. The hot dinner was decent: chicken or meat ravioli."
Minusy: "There were no choices for the lunch: a sandwich with no meat. The bathroom was out of paper towels half way throught the flight, and out of tp near the end."
Plusy: "The flight had status of delayed for 24hours due to technical difficulties. No updates were provided, except to wait while they check the issue. Given the technical issues for 24hours there should have been another plane provided for the 300+ passengers."
Plusy: "The entertainment system was pretty good."
Minusy: "I bought the ticket at the last minute and couldn't pre-pay for luggage or food. The food cost me and my companion $50 for sandwiches, snacks and drinks. Even water and soda is $3 for a small can. If you want a blanket, they charge, if you want anything, they charge. Luggage was over $80. Just pay more for a different airline, it will be less."
Minusy: "The cabin crew didn't have any personality, and didn't look happy most of the time, a smile goes along way. When you look for a cost effective flight especially when flying with family including 2 young children you think it is good that the flight costs were quite good, however when you add in the additional baggage fees each way and the reserving you seats so you can all sit together the overall flight costs including the extortionate food prices on board makes them out to be much the same if not higher than that of one of the premium airlines that already include all those things in your flight cost. Not to mention when arriving home in Boston around 40 passengers bags had been left in London and there was NO Norweign staff available to help with this, it tool numerous requests from passengers as well as the flight services people to get a Norweign member of staff to come and help. SO there were a lot of unhappy passengers. I will be seriously considering whether i use Norweign any more in the future because of this."
Plusy: "Economy Seats were comfortable"
Minusy: "Information about system for ordering food was very problematic. I was not informed that I needed to order food 3 online days in advance. I tried to order it while checking in online because I realised only at that point that it was likely I would have to order in advance...I was charged but did not receive what I ordered. One crew member was nice, the others were not. When checking in at the airport the staff desk attendant was very rude. Too many hidden costs. Paying for extras like food and luggage does not make the price economical."
Plusy: "Entertainment was good, nice planes."
Minusy: "Not knowing about no food provided but had to buy and book meals 72 hours in advance, which I couldn't do, as it was last minute. No blankets or pillows were provided - had to buy a blanket. No headsets were available, which also had to be purchased, but received text notification to bring my own."
Plusy: "There was enough footroom that I could straighten my legs in coach. Most comfotable overseas flight I have ever had. Great selection of movies."
Minusy: "LAX going through rennovations. Had to take the bus to the airplane. They tried to cram too many people on one bus and had to offload some because they couldnt shut the doors. No free plain water offered on the flight. Had to buy all beverages."
Minusy: "Boarding was delayed with no explanation or update. Seat choice was an added cost. Baggage was an extra cost and even higher at check-in. You had to pay extra for a meal beforehand and if you didn’t there was nothing. You didn’t even get offered water or a soda on a 7 hour flight!"
Minusy: "The flight was operated by HiFly. Communication about delays (5+ hours) was terrible and non-existent for the most part."
Plusy: "Nothing really. It took off, it landed."
Minusy: "2 hours delayed. Old plane, no entertainment or food. Indifferent crew. Nothing to recommend it really and no reason to endorse choosing this airline."
Plusy: "WiFi on board. Kind staff"
Minusy: "Lost suitcase for 3 days and Not friendly follow up system"
Plusy: "Wszystko oky., jak zawsze.Polecam Norwegiana."
Minusy: "Nie podobalo mi się opóźnienie lotu."
Plusy: "We like the automated self-check in for checked bags so you don't have to stand in long check in lines when you already have a boarding pass. we also like that the boarding process is fast and uncomplicated. Often planes are boarded from both ends."
Minusy: "Norwegian charges for everything food related including coffee, so I didn't have anything ( and gave a neutral rating on that item)"
Plusy: "Its very cheap! But its a typical no-frills airline that doesn't give you food, extra leg room, etc."
Minusy: "There was nothing overtly negative about this flight - you just don't get the nice "extra" things that you'd get if you paid more for your flight."
Plusy: "The staff and crew were very helpful and attentive to our needs."
Plusy: "They accept two pieces of luggage per person. Great customer service"
Plusy: "Every thing was on time. The crew very courtous and kind with the passengers."
Plusy: "Delayed flights from US to Copenhagen, missed connection bt minutes and it took me THIRTY additional hours to get to my destination from original anticipated arrival time."
Plusy: "Clean, efficient, great entertainment options, friendly flight attendants, practical luggage checking or carry-on options"
Minusy: "Another crew in the boarding area called me like a peasant saying you have too many luggage. Very unprofessional!"