Flight didn’t land in Dubai and we missed connection . Ground Emirates offices at the airport are not adequately staffed leading to a 4 hour wait for next rebook ticket for connection.
Wheelchair assistance should be improved.
Fantastyczny lot z busiess class
Plusy: "I was very late and the gate was closed but the staff helped me make it on time."
Minusy: "I booked on Emirates and on my way back I flew with Fly Dubai it wasn’t specified in the ticket. There were no pillows, no covers and I was freezing! No entertainment it is a downgrade from Emirates. At least the ticket should have costed less."
Plusy: "The crew were awesome. I was very comfortable."
Plusy: "Crew was kind, attentive, funny, and engaging. The best."
Minusy: "A warning about landing in Dubai, and being put on a bus to the terminal"
Minusy: "To be cabin in business class"
Plusy: "I had a great time. The best part was that my luggage reached on time!! Thank you!"
Minusy: "I carried the same exact baggage from my SFO-DXB flight into DXB-MAA flight but was still charged excess baggage. Even after being asked to checkin my luggage I found that I could carry it in and there was more than enough space to accomodate everyone."
Minusy: "Jedzenie w wersji wegetariańskiej wyglądało i smakowało jak g... Na 6h lot wliczone w cenę picie to sok jabłkowy o pojemności...120ml. Nie wiem sam, czy to żałosne czy okrutne. Chamowat obsługa, nie zwracają uwagi na potrzeby pasażerów, lecz jedynie na to, żeby coś im sprzedać, coś wcisnąć."
Plusy: "Aircraft staff. Helpful, nice."
Minusy: "Very long line to check-in."
Plusy: "Was ok"
Minusy: "Did not like the seats"
Plusy: "The plane left on time, the ride was smooth and journey felt safe throughout its entirety. I enjoyed the flexibility of the seats; the quality of the cutlery, duvet, headphones and the matteress provided. The ICE is a brilliant entertainment system; giving an array of films to watch and games to play. The cabin crew were polite, friendly and helpful, and gave an excellent service as one would expect from travelling business."
Minusy: "The interior of the 777-300 was outdated, especially knowing that 777's have gone through an interior overhaul, so I was unfortunate to not be on of those refurbished planes. The food and the Virgin Mojito was not the best as I did expect it to better considering this was a business class. And the ICE tablet and its remote is not the most userfriendly nor responsive to use, as it does get a bit fiddly."
Plusy: "good entertainment, great staff"
Minusy: "plane a little older, but all in, it was fine"
Minusy: "The plane was old and tatty I booked a window seat to actually get the window seat with no window. I had just come off another Emirates flight but this was old tatty plane, the seating squashed. The plane was delayed on the runway for around 40 mins but no announcement made, the stewards were unresponsive when people pressed the buzzer."
Plusy: "The crews"
Minusy: "The wifi is bad the food is bad im in business class"
Plusy: "Dinner was good, breakfast a bit ordinary"
Minusy: "business class seats didn’t go flat/horizontal, which wasn’t great for a night flight. Would be good to have a fast track through customs... took about 30-40 minutes"
Plusy: "The food and beverage selection was great."
Minusy: "had kids on board and were crying half the time could not rest Although the flight crew tried thier best. Landing was too not comfortable-dropped down very fast."
Minusy: "crew doesn’t seem to talk to each other. advised multiple times that my touch screen didn’t work and that i didn’t want the jain meal. your check-in interface does not allow changing food preferences. this should change"
Plusy: "Emirates leg was good. Easy checkin and I think slightly large than usual seats."
Minusy: "I bought a return from Emirates with the returning flight from Australia to London as a code share with Qantas. Qantas does not honour the e-ticekts from Emirates and will NOT allow you to preselect seats online. You have to hope for a good seat at airport checkin. Too bad, as I would have been prepared to pay extra for a seat upgrade."
Plusy: "Decent leg room in economy; good entertainment system & food/drink"
Minusy: "I was expecting to pay for only 10 kg excess baggage according to my own scale but was charged for 15 kg and the check-in staff was rude and unwilling to listen; in-flight staff were not polite, pushing past passengers without any word; such a disappointment as I expected much higher standard of service and courtesy. Nothing beats Singapore Airlines."
Plusy: "Everything was very good"
Plusy: "Clean plane, decent food, good drinks"
Minusy: "Usual chaos on DMM check in counters. U stay in the queue, once you at the counter they say that is wrong queue"
Plusy: "The cabin crew was attentive and helpful."
Minusy: "The flight seemed crowded and did not have enough room for carry on baggage."
Minusy: "Food. And also seats. We r silver class and should have been assigned better seats."
Plusy: "entertainment is great."
Minusy: "food is the same as last flight."
Plusy: "Nice ontime flight."
Minusy: "Nothing stands out"
Minusy: "The crew were so friendly"
Plusy: "Entertainment system is very good. The aircraft is huge and comfortable. Crew was marvelous"
Minusy: "That no accommodations were made nor provided"
Plusy: "Overall the experience was good! The Emirates team are thorough professionals."
Minusy: "When we have connecting flights to other destinations, there should be a minimum time gap of 2 hours. We had only 1 hour and 25 minutes at Dubai to catch our India flight and our in New York started late by nearly an hour....worrying us! Though the delay was made good during the NY Dubai flight, there was no assurance from the Captain about this when we left NY....and we were doing calculations throughout the 14 hour flight!"
Plusy: "Nice airplane"
Minusy: "Snub crews"
Plusy: "The delay was too long and disorganized."
Minusy: "Not having an aisle seat made it very difficult for my handicapped husband to get in and out of his seat. We had to wait for our neighbors to step out of their seat and take advantage to do the same. Felt very claustrophobic. Service was not good, we rang the bell several times to get some help and no one came to our assistance and we gave up after that. The crew told us they had run out of some juices that we would have liked."
Plusy: "I liked everything :) And the stuff was great I really enjoyed it ;)"
Plusy: "Excellent selection of entertainment"
Plusy: "So roomy on the a380 Vegetarian food great"
Plusy: "The food was good, the entertainment was good"
Minusy: "There needed to be more snack options.. a mid-flight sandwich or cheese and crackers. There were only two drink carts that went by on a an 11 hour flight and these were with the 2 meals that were served. Alcoholic drinks were difficult to order except with dinner. Overall, there are more amneties, foods and drink on Delta airlines."
Plusy: "It was comfortable and efficient."
Plusy: "They still catch my attention, and while traveling with them I continue to enjoy this airline."
Minusy: "As per my Oslo - Dubai review (read there for more details), they cancelled my flight, put me on a flight a day later, and then left me with the bill and the inconvenience. This was the connector out of Dubai and back to Johannesburg. I've flown with them many times and I've picked up one or two small cut backs they've made like no hot towel when you get onboard, only before your arrival, and the meal seems a little more slimmed down (but still pretty tasty), They used have one or two extras which they've now taken away. Not sure why?"
Minusy: "The boarding process could be more organized and more smoothly."
Plusy: "Everything was just fine just wish they can come up with a better name than economy class"
Plusy: "Very good services by Emirates, flight was on time, leg room between seats was sufficient, meals were good and staff behavior was good"
Plusy: "A380 was superb. Really enjoyed being on-board of that aircraft"
Minusy: "Dubai - Cebu leg. They managed to lose my suitcase and my understanding is that was done since the flight was full. I would appreciate if they didn't leave my suitcase in Dubai."
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Food needs to be improved. No options for people who have restrictions. I can not have milk products. Every meal on all flights had chees in it. We were on roundtrip within three days Cracow- Newark via Munich that makes four flights. They had exactly the same food both ways. Pasta full of cheese both ways. No options. On top of that there was a piece of brad also served with a piece of cheese, and later a sandwich with cheese. Dairy products are harmful for many people. Couse bloating and gas and or other digestion problems. Why would you offer this kind of food on long flights with no alternatives ? How about rice and veggies?? Also, it looks like you are limited to offering the same food every day on your flights. It’s very disappointing
The flight was ok the food was not edible!!!
I Love Lufthansa airline s and all crew … always accurate and direct thku
Plusy: "Comfy seat."
Minusy: "Plane was late, crew was surly."
Plusy: "Crew was great."
Minusy: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."
Plusy: "Crew was great"
Minusy: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Minusy: "Boarding in Frankfurt Germany was horrendous! Waiting in the "extended " part of the terminal was not ventilated. When we finally took the bus to the plane, we waited on the bus more than 15 minutes in 90 degree weather, with the doors open! The crew outside were very rude and dismissive. The crew"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Very helpful crew, good food."
Minusy: "Flight was one hour late."
Minusy: "All things were beyond airline control. Screaming children, weather delay, and moderate to heavy turbulence. Wind shear off the deck required pilot to punch through and stick the landing, but recovers well."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "There was an reasonably attractive opportunity to upgrade to premium economy, which was extremely nice for my long haul flight"
Minusy: "Flight was canceled from Newark to Monachium then coming back plane from Krakow was late and I had to spend night in Monacoum . I arrived to Newark on Tuesday instead of Monday horrible trip all together ☹️"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "Crew was very kind and attentive"
Plusy: "Smooth flight. Friendly crew."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "the flight from Frankfurt to Chicago was delayed by an hour. we have missed our connecting flight to Omaha. We were at the gate 8 minutes prior to departure, but United closed the gate right before our noses. Not cool. Horrible experience. My guess is that United has given our seats to someone else. After all United did the same thing to use once before. We will not travel United/Lufthansa again."
Minusy: "45min to 1 hour is barely enough to switch the plane in Frankfurt. Distances between gates are very significant and if you are not running there is a possibility you not going to make your connecting flight. Information how to get to the Z gates are not clear and it really takes a long time with all passport check points and security to pass through."
Plusy: "safely arrived; very pleasant crew"
Minusy: "Late departurne and arrived about 45-60 minutes late; having to board on the tarmac rather than directly from the terminal."
Plusy: "Krakow Airport personnel ensures that passengers get tru security check out fast for the planes departing earlier. Very nice approach!"
Minusy: "No issues."
Minusy: "Opóźnienie lotu"
Minusy: "Lack of drinking water fountains at the KRK airport"
Plusy: "Comfortable seats. Good snack. Helpful crew. We needed extra assistance and staff were very accommodating."
Minusy: "No negative comments."
Plusy: "Obsługa i jedzenie"
Plusy: "Seats and table are small, very cramped quarters,I’m 6ft 1 &. 210 & it was very tight, can’t really stretch your legs out or get comfortable enough to sleep, the crew was very good, always spot on when needed & constantly offering drinks & warm towels."
Minusy: "I really didn’t like our party being separated when we bought our tickets all together, my niece was uncomfortable being away from us on a long flight, this part of the booking process is very frustrating as your seat can be sold to someone willing to pay for it & you get moved unknowingly & when you go to board your seats have been changed."
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "efficient service. timely departures/ arrivals"
Plusy: "Komfort lotu i bezpieczenstwo"
Plusy: "Quick flight, but still provided a sandwhich which was really nice since I didn’t have time on my layover to grab food!"
Plusy: "Everything was great and comfortable. Good and helpful services on board and at gate. We received a sandwich, which actually was pretty good!"
Plusy: "The entire crew was very professional and friendly, and I could tell that each one of them really liked their job. I am a seasoned traveler and have flown in the past on every major and minor airline, and I have to rate my flight LH424 from Munich to Boston as one of the best."
Minusy: "I cannot think of a thing that I did not like."
Plusy: "We left an hour late. Pilot made up most of the time in the air."
Minusy: "United app didn't work. No entertainment. Seats so close, you couldn't read because distance too short. Could have heated the breakfast sandwich. Just threw it out cold and late."
Plusy: "finally they changed the breakfast to include the sausages,,that pizza vegetarian was terrible"
You always lie about the check bags. Had to pay for a checked bag AGAIN!!!!
The new Zirrus seats on A350 are comfortable in both sit up and lie down positions. And the one in between. Funny thing, they kinda click back and forth
Check in was a disaster. We had to check in to each leg separately - and had to figure that out on our own. Buying a FinnAir marketed flight created a nightmare.
Flight crew and food were good as was in-flight entertainment. Seats were not very comfortable for an 8 hour flight.
Nic mi się nie podobało. Nie mogłem skorzystać ani z automatów, ani nie przesłaliście mi kart pokładowej na maila.
I love love this airline. The crew was awesome; so friendly, professional, and playful. The seats were comfy & very clean. Great entertainment selection and the Complimentary wine was most appreciated! 3 thumbs up 👍🏽👍🏽👍🏽
Plusy: "Everything was nice."
Minusy: "Nothing to complain about."
Plusy: "Finnair is the best!"
Minusy: "Keep up the same spirit"
Minusy: "Spóźnił się paskudnie, przez co straciłem połączenie i byłem dzień później :/"
Plusy: "Everything! I never knew that Finnair was such a great airline."
Minusy: "Honestly, nothing could have been better."
Plusy: "The crew is excellent. Very friendly, professional, and helpful. Both on board and at the desk inside the airport. They listen to your needs and respond the best they can. Seats are comfortable enough for Economy. Good selection of movies to watch. The flight was on time and arrived even a little earlier than expected."
Minusy: "The food was filling, but not particularly tasty. For those seated toward the back, there was no choice. Although maybe there was no choice to begin with. Normally, on international flights, for the first (bigger) meal at least, you are given two choices, such as meat or vegetarian, beef or chicken. The food itself wasn't great. The salad was below average on both flight, from and to Chicago. So was the desert. Drinks are offered once with each meal in very small glasses. Although there is a bottle of water from the start."
Plusy: "Smooth flying"
Minusy: "Choice of movies"
Minusy: "Paid economy comfort and did not allowed me to board on group 2 as advertised, eorst entertainment system i’ve seen in a long time, aparently the experience is totally different if you fly A350, Jfk-HEL fly the A330"
Plusy: "Friendly crew. On time. Clean. Comfortable."
Minusy: "All was fine."
Minusy: "my luggage was misplaced and I didnt have it for 3 days."
Plusy: "Good smooth flight, on time. No complaints"
Minusy: "Late takeoff caused me to miss connecting flight from helsinki to Tallinn"
Minusy: "I didn't like that seats originally assigned after the flight was booked were changed right before the boarding. This is a nonsense. Why would you do that?! Without notifying prior to check-in."
Minusy: "No audio."
Plusy: "Express customs and immigration for connective flights with individual passes!"
Minusy: "Total disaster. Back up lines at AA JFK . Staff at a loss, equipment ? Shortage of bins, no supervisors , ... deliberate chatting and slowing down upon manually going through majority of carry on."
Plusy: "No food or entertainment"
Minusy: "Nice flight, nice crew"
Plusy: "Boarding and de-boarding was quick"
Minusy: "We had a very rude male flight attendant that argued with us when they didn't have a vegetarian meal for my wife even though we checked that box when buying our tickets. My wife ate two bread rolls for dinner before the next meal 7 hours later. Later, when the second meal was served, he muttered a smart assed reply to my wife after he handed her food to her. After that meal service he offered everyone coffee except us."
Plusy: "Professional staff. Easy boarding."
Minusy: "entertainment seemed more oriented towards Asian passengers"
Minusy: "Late change gate number. Automatic info-terminal can't read my boarding pass. Not possibility enter flight number ( AY6 - only digits, no letters) Please make WiFi low speed free. Please be atention: more than half passengers russian - there no any muvy russian audio or subtitle on TV Don't show fly with short (30min) transfering"
Plusy: "Movie choices were good."
Minusy: "It was cold and very little leg room. Food was barely warm"
Plusy: "I have Parkinson's disease, and my ability to walk is dependent on how long it has been since I last took carbidopa/levodopa, and how much I have exercised while standing since taking my medicine. I have difficulty walking narrow aisles, and in crowds. The staff was very understanding, and let me pre-board, ensured someone was there to help me deplane, carried my carry-on for me, and did everything possible to assist me. The crew/staff was wonderful!"
Plusy: "Finnair's Planes are high quality and standard. I am an Aircraft Mechanic, and frequently when boarding planes I try to look for bad repairs or bad maintenance. The Interior was clean, and the leg room in economy was absolutely excellent. The Staff was outstanding, and showed the utmost professionalism at all times."
Minusy: "All my complaints are things neither Finnair nor the Crew could have helped. Turbulance was minor but constant. Some passengers rude enough to cut in front of the bathroom lines, and pretend not to comprehend English when they do. The Pork Dish and Breakfast dish were awful, however I recognize it isn't Finnish food, but a Korean variety. Two babies kept crying and screaming, for almost a solid 4 hours. I wasn't aware infants had the lung capacity or developed vocal chords to do such a feat. It also seemed like the parents were ignoring their babies not even trying to console them. Absolutely out of the hands of the staff, and I do not blame them for that. The only reason why the flight was so low, was simply because of things out of their hands. This is just a review of this specific flight, not the company itself."
Minusy: "Hi I try to cancel my flight to tel aviv bat no bady Will to help me Bad castomer Service for kayak app I hope you help me to get my many back Malki"
Minusy: "Food, no option asked just served from Helsinki to Miami. Entertainment system was not working and later had only limited options."
Minusy: "Another upgrade charge, no extra leg room but a seat "near the front" (row 8). NO entertainment system. Only food service was on-board bistro, which sadly I slept through because I was exhausted from getting absolutely no sleep on their crummy transatlantic flight... There are no 'zeroes' to give, so can only give a 1 star poor rating on food, entertainment and comfort. Crew, again, tried in the face of a crummy airline."
Minusy: "There is no wi-fi There is no possibility to charge your mobile"
Minusy: "Not enough leg room."
Plusy: "inbound crew very friendly - nice plane on outbound flight . service throughout inbound flight"
Minusy: "Food was not good at all on outbound flight, limited vegetarian options inbound and was not able to select preference prior to flight. staff on outbound flight were unfriendly and service stopped after meal."
Plusy: "Plane was on time Checked luggage arrived I slept for the duration of the trip which made the 5 hour flight OK."
Minusy: "Legroom and seating in general is cramped. But unfortunately that is the case in today's travel experience with US carriers."
Plusy: "Everything was good. Tv screen had issues booking for first half of flight"
Minusy: "Small plane incredibly cramped for8 hour flight"
Minusy: "Very old plane, seats did not have personal entertainment systems"
Plusy: "The flight attendant ruined my trip and experience3 with this airline."
Minusy: "Twice I was passed up and overlooked for food and drink when they were being provided to all. The attendant said i needed to speak up if i wanted something and i pointed out i did and he said he would get me on the way back but never came back until he was picking up the empties. He said everyone else seemed to get served what was my problem and I pointed out the girl next to me was also skipped to which he turned around and never walked down my aisle again. Also, the lack of wiFi on this leg was a disappointment as it was available on the trip to Barcelona. That goes a long way to making the long trip more enjoyable."
Plusy: "The crew members were very helpful and kind. Seats are okay. The music selection was pretty good."
Minusy: "If you are not planning to sleep, bring your own book, tablet and earbuds! The airplane has no individual screens for entertainment, only tiny drop-down screens."
Plusy: "Called BA (the carrier for our FinnAir flight) when I couldn't check in (didn't have a booking number that worked). Staff member did tell me that all was in order with our booking. He wasn't able to check us in anyway, as something was amiss with 'the system'. In the end all worked out fine, we just made sure to get to the airport early to make sure we got decent seats."
Minusy: "A bit nerve wracking to see online that our flight information 'could not be found' when trying to check in with the booking numbers I had!"
Plusy: "It was a pleasant flight, easy boarding, crew friendly."
Plusy: "customer service was attentive smart yet caring."
Minusy: "For an international flight I have never seen such small seats, the entertainment was awful. My tv was in black and white. I didn't even want to try the food as looked bad."
Plusy: "Everything was simple, straightforward, even a bit old fashioned. The crew was friendly, and the service was quick."
Minusy: "No complaints!"
Plusy: "That they actually gave a meal."
Minusy: "Main course of chicken and rice was clearly on the small size for a 10+ hour flight. The chicken was in some vague sweet and sour sauce. It was a good thing that I had bought sandwiches before boarding. Return flight LHR to LAX was on BA and the main course of chicken and mashed potatoes was substantially larger and tastier."
Plusy: "Staff efficient and kind. Main meals good. Snacks/lunch not as inspired. Entertainment options were varied."
Minusy: "Boarding was a bit of a free for all. Seats cramped."
Minusy: "Terrible wait to depart. Altered my pick up plans in Barcelona and made me incur in extra expenses"
Plusy: "The flight was surprisingly empty compared to flying to Abu Dhabi. I had an entire row to myself. I was able to lay out and sleep peacefully without worrying about the traveler in front of me leaving their seat back. Highly recommend Etihad airways!"
Plusy: "One of the air steward was super friendly and nice. Few others were a little curt sans smiles."
Minusy: "Good leg room but seats are hard as rock."
Plusy: "Love Etihad service"
Minusy: "Snacks, i didn't want set meal"
Plusy: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Minusy: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Plusy: "Entertainment system , crew was nice ."
Minusy: "Being late for one and half hour, they started late and did not catch arrival at time , paid $ 30 dollars to have very normal seat food was not that good ."
Plusy: "I got 2 seats to myself, which was great"
Minusy: "Seats were too close together for a 15 hr flight"
Plusy: "Plane was good, seats were spacious"
Minusy: "Check in process was hectic"
Plusy: "The crew"
Minusy: "Having to wait 5-6 hours due to missed flight back to NY"
Plusy: "Staff was polite and curtious"
Plusy: "Customer service very good"
Plusy: "Food service and seats"
Plusy: "I couldn't catch this flight because the previous connecting flight was canceled."
Plusy: "The crew das really nice"
Plusy: "The staff were kind, professional, attentive, and each person brought a warm elegance to their interactions with patrons. My seat ate who was a stranger to me got messily sick and the attendant was gracious and helpful to her. Also the meal from Abu Dhabi to Bengaluru was the most delicious I've ever had on any flight, which includes some international first class travel."
Minusy: "I have long thighs so my knees butted against the seat in front of me."
Plusy: "Friendly staff, nice food and had a great time on the flight"
Minusy: "Lied to me about my seat assignment. I was teady to pay for extra leg room bufor they declined and said they assigned extra leg room seat. But later I found that it is Norma seat. Liers"
Plusy: "MUTTON WAS EXCELLENT"
Minusy: "SAME MOVIES BOTH FLIGHTS"
Plusy: "Didn’t like anything. Only thing decent was the boarding."
Minusy: "Crew members did not care about anything, unorganized. actually tripped and fell into the aisle hit my shoulder on the arm rest of another passenger’s seat because of a crew members luggage was in the middle of the aisle and it was dark. Food was terrible. The in flight entertainment was lacking entertainment. Crew members told us we needed to hold our carry on’s, on our lap then to store it under the seat because other people have bigger bags. Even though I got to the seat first and was trying to get settled in. Crew members were eating and on their cellphones in the back the majority of the time. It was hard to get a cup of water. Flew from Chicago O’hare to Abu Dhabi."
Minusy: "Flight delay with no reason for two hours which made me cancel another flight and wait for another five hours in transit and pay a huge amount of money to reschedule flight. Medicore plane on a long flight of seven hours from abu dhabi to kuala lampur. Cabin crew not helping. Bad toilets."
Plusy: "Excellent at desk check in service, easy to change seat."
Plusy: "Crew was lovely."
Minusy: "Business class seat uncomfortable when made into bed. Crew appeared tired and overworked as time went by became inattentive Chaotic boarding and no information given about difficulties they were having. Lacking in food variety and minimal entertainment variety."
Plusy: "I have always loved service of Etihad airways. The food was awesome. The staff was friendly and courteous. Seats were comfortable. Surely enjoyed every bit of it."
Plusy: "I like service in cabines"
Minusy: "I didn't like service in JFK counters..they didn't let me in my hand carrying bag to cabin..but some passengers had big bags then my bag..."
Plusy: "The leg room on the economy seats is good"
Minusy: "The entertainment options are not enough"
Plusy: "The movie options and food were good."
Minusy: "This flight had the potential to be good as the entertainment and food options were good, but I felt cramped and the volume of the surrounding passengers was awful. There were three crying babies, which I know neither the airline nor the families themselves can control, as well as one child with special needs who was making a lot of noise the whole flight. I wasn't able to sleep at all for that reason. Additionally, I was disappointed that the flight was late and that the deplaning process was so long – we taxied for a long time and there was only one staircase, so we were very late."
Plusy: "I had the opportunity of flying The Apartment from Abu Dhabi to JFK. It was one of the most incredible first class cabin experiences ever. The experience starts when boarding the aircraft and you are personally escorted to your seat and introduced to the several features around you. The space is ample and the cabin has some privacy doors making it feel very exclusive. There is a large couch across the seat which later is converted into a bed. I was offered pijamas and a small closet to hang my clothes right before take off. Once on the air our personal chef introduced himself and explained the different dishes from the menu. I was able to try the steak and the lamb biryani; both were superb. The IES provided a decent selection of western and some middle eastern films as well as a few live news channels. After I woke up our flight attendant explained the on board shower which is also a distinctive feature allowing to feel refreshed before landing. I had another meal before landing which included an appetizer, and entree and a dessert made with roses. The crew was nothing but fantastic and I would love to fly with them again."
Minusy: "I was not told what airline lounge I should use at JFK, but the only regret I had was not being able to take a longer flight..."
Plusy: "overall service was good."
Minusy: "as an American, with LAX as my home airport, it was unfortunate that we were not told of where our baggage claim was. We arrived in the International terminal, however, our bags arrived in terminal 4 (American). I feel for the foreign traveler in this instance. A quick update to travelers before disembarking of the plane as to the location of where their luggage would be found would be nice."
Minusy: "long flight and no food because of short supply like they said to us"
Plusy: "Crew , seats and crew"
Minusy: "Boarding was very slow although we did it online as they were serving all client without differanciating the online checked already."
Plusy: "Everything. Very accommodating."
Plusy: "good service,"
Minusy: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"
Plusy: "A little better than the phuket flight but still pretty bad service. Airplane was filthy because crew werent pick up the garbage after breakfast and lunch."
Minusy: "Boarding process"
Plusy: "Everything was good."
Minusy: "Flight got delayed without notice"
Plusy: "Doskonała profesjonalna linia lotnicza"
Plusy: "Znakomita załoga - przyjacielska, konkretna, pomocna"
Plusy: "Comfortable flight."
Plusy: "On time departure and arrival"
Minusy: "Very clean inside and bathroom , EY could provide training to the hostage"
Plusy: "Better food choice."
Minusy: "The entertainment"
Plusy: "Service and food, comfy seats!"
Minusy: "Being charged £94 each suitcase for excess baggage from Manchester! Our bags weighed in at 29k and 31k and was told it was a maximum weight of 23k! However when we left Brisbane our bags weighed the same and nothing mentioned to us! How can this happen? Same airline company different rules depending which country you depart? Very very angry with Etihad."
Minusy: "Touch genital no good food rude air hostess and staff"
Minusy: ". My seat was broken and would not recline, for 14hours of flight time this is a really bad experience. When I mentioned it to the staff I was told nothing could be done. Leaving me unrested and sore when I arrived at my destination"
Plusy: "granted food voucher"
Minusy: "movie selection poor. 3 hour delay"
Plusy: "I like the Menue idea. I like the service. The food was served frequently."
Minusy: "I didn't like the flight. It was old and smelly. The crew was also not so polite. I asked them for Kids meal when i booked the flight but later in the flight it was not available."
Plusy: "Friendly staff"
Minusy: "Very bad odor, throughout the flight, very limited Choice of entertainment esp new English movies , outdated movies, so so food and drink options, choice of wines sucks"
Plusy: "food was excellent."
Minusy: "Crew behavior not good."