Znajdź tanie loty do Ventura

Plusy: "Excellent service with attention to detail"
Minusy: "lay-flat seats fairly uncomfortable in the lay-flat position (does not compare to the Q Suite used on newer aircraft) Entertainment system a bit dated, but decent selection"

Plusy: "Overall great service!"

Plusy: "I liked that the flight was not full and I was able to use the entire row of seats and lie down as straight as possible to get some sleep. The crew was very friendly and allowed us to sleep most of the flight --- I guess they figured that most of the travelers prefer to just sleep and not be disturbed during a 15-hour flight. There was a good selection of movies and shows to watch to pass the time. I liked that there was time to go on the city tour of Doha and that there is a counter at the airport for the city tour."
Minusy: "My flight started in Kathmandu and the layover for the connecting flight from Doha to LAX was 12 hours. I hope Qatar can come up with a schedule that will reduce the layover down to less hours while still giving passengers time to go on the city tour, if they want to."

Plusy: "Great crew and food served was nice for airline food."
Minusy: "You need to bring a snack with you. This is a 16 hour flight and there is a long time between their food services. 2 meals and one snach"

Minusy: "TOOO long."

Plusy: "I got an aisle seat. Bathrooms were not bad in terms of cleanliness."
Minusy: "Service was ok. I was forgotten to be served items that other passengers were given. Seating ended up being kind of cramped as passenger in front was relaxing a bit too much. Entertainment was ok."

Plusy: "Business class was good Cabin crew service was impeccable Vegetarian meals were good Need more choices"
Minusy: "Old aircraft Toilets were non functional but the crew kept them clean Entertainment systems were not functioning with remote Need complete overhaul of these Not enjoyable on a long flight"

Plusy: "Direct nonstop flight out of Doha, Qatar. It’s a 16 hour flight, so I’d suggest fly business if you can."
Minusy: "None to rant about."

Plusy: "Great service, friendly and helpful"
Minusy: "nothing"

Plusy: "Food was good, staff was excellent."
Minusy: "Can't think of anything."

Minusy: "Niesprawny kontroler przestrzałej rozrywki pokładowej. Jedzenie bardzo niesmaczne."

Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."

Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."

Plusy: "Everything"
Minusy: "Everything"

Plusy: "Entertainment and food was good."
Minusy: "Long flight from Doha to LA."

Plusy: "very nice crew please have good dessert"

Minusy: "Thanks"

Minusy: "The employees were not motivated to work. Food was scarce and I was left starving the whole flight. On a 16 hour flight, there should be more food and beverage service other than the 2 times the attendants served us. How can we stay hydrated if we aren't being given any liquids?"

Plusy: "Same as above"
Minusy: "Same as above"

Plusy: "Great food, great help when travelling with baby, affordable price. Entertainment system was a bit annoying with unusable unresponsive touchscreen and unintuitive menu."

Plusy: "Good attitude from staff"

Plusy: "Very nice arrangements, the seats were comfortable, the food was delicious, and the staff could not have been more hospitable. I would be delighted to fly with Qatar Airways again."

Plusy: "crew were all very nice & eager to please. they did keep refreshing the bathrooms which was needed."
Minusy: "seat was next to bathrooms which were used constantly & the noise made it difficult to sleep. seat did not recline & seemed to be at an uncomfortable angle. flight was full so nothing could be done. entertainment very out dated as far as movies & you do need them on a 16 hour flight!"

Plusy: "Polite staff keen to help"

Plusy: "Same"

Minusy: "Seats in economy very uncomfortable for long Doha to LAX flight. When person in front of us reclines seat for entire flight, it is almost impossible to get out to stretch legs or go to restroom. At the minimum, crew should ask all passengers to raise seats during meal service as a courtesy to those behind them. This is done on other airlines."

Plusy: "Nt bad"
Minusy: "Attendants were skiving at the back"

Plusy: "on time no one in my row so i got to sleep good food"
Minusy: "enoyed it all"

Plusy: "Staff were polite and helpful. Flight was smooth and on time. Overall very good considering length of flight and difficulty of accommodating such a large crowd for such a long time."
Minusy: "Meal service was very disappointing. 16 hour flight with one meal at the beginning, one meal at end, and a small, rather unappetizing hot pocket like sandwich in between? And snack offerings were ice cream, potato chips, candy bars and a few apples (ran out of apples). Need more healthy options. There needs to be a more full meal/snack offering around the half way mark if you are going to keep people from grumbling."

Plusy: "New plane. Decent legroom."
Minusy: "Not enough food was served for a 16.5 hour flight."

Minusy: "Kayak/priceline re-booked my flight for my sister and I from SAA to BA, but failed to completely reissue us tickets. When we checked in for the flight, we had no ticket for the first leg of the flight, but we had tickets for the remaining flights. We immediately called to fix this problem, but due to slow customer service, we weren't issued tickets in time and the flight left without us. We missed all remaining connecting flights and were forced to buy New tickets. Now we have to work with kayak/priceline to get all my money back due to their error. We came back a day later than expected and missed going back to work."

Plusy: "Cabin crew were excellent, very nice and accomodating"
Minusy: "Check in staff and customer service reps were unprofessional and unhelpful. We had an 8 hour layover on both legs, no access to the lounge or a hotel was provided. I explained we were on our way to our wedding and it would be nice to have some rest. They were rude with the way they told us no, they even suggested we sleep on the floor of the airport. We ended up paying for the lounge, but then so did about 1000 other people, there was no room for us to sit together. My wife's allergy free meal wasn't provided on the first flight. We had to speak to about 5 people to get a meal ticket at the airport and they were very reluctant to give us one. I told them she was hungry and needed to eat. They told us we could take the meal we got with the ticket on board, when we went to use the ticket we had no choice in meal, were given a coke at 6am and weren't allowed to heat up our meal or take it on board. In summary, all the cabin crew on all 4 flights were excellent. Staff at Doha airport were incredibly poor."

Plusy: "Overall - Flight was good."
Minusy: "Food quality should be improved. Most of the staff were very courteous, except on two minor request. I guess the stewardess was a little stress due a very demanding passenger, but should not be reflected to other customers."

Plusy: "Qatar airways always seems to handle busy flights and crammed seats calmly, efficiently and on time. It's a long haul - 16+ hours, and if you have to go economy as a 6 foot tall person, their seats recline well, seemingly better than many. You have to plan your long layovers, and they do offer assistance with hotel transfers, but they don't advertise this very clearly - so do your homework before flying!"

Plusy: "I liked the food and the entertainment ."
Minusy: "My seat was broken so I sat up right for 16 hours. To top it off I needed to use the toilet REALLY bad but was denied even though we were SITTING on the runway for 20 mins. When I FINALLY get to use the toilet, after a smaller Asian girl and a taller Indian girl were getting bags of blankets out of, I leave a WOODEN CLIPBOARD full of VERY important papers that will cost me inside. Yet when I call to retrieve them they are "nowhere to be found" so you're telling me out of those 2 women, the Indian gentleman, the black woman & the other Asian woman back there didn't notice a clipboard when I was the only person back there trying to use the toilet or they simply threw a wooden and metal clipboard away ?? With what was clearly paperwork clipped onto it ? The girl at the service desk of Qatar airways claims to have looked herself. But she was rushing me off of the phone so I don't feel like she remotely cared even a little. I am PAST unhappy. So thank you for throwing my paperwork away I know for sure was left behind. Very thorough team."

Plusy: "Flight attendants were very courteous and attentive. Comfortable seats and smooth flight. Didn't feel that the flight lasted for 16 hours."
Minusy: "Food needs to be asked for rather than offered."

Plusy: "bathrooms had liquid on the floor sloshing around from about 1 hr after take off. Flight attendants need a disposable towel to put down. Nasty bathroom are not pleasant."
Minusy: "i was blessed with 3 seats in a row. Had trouble lying down because the arm rests don't go up all the way. The seat belt connectors were not recessed, so they poked me in the side. The movie selection was only so - so. See the selection from Singapore airlines if you want to see a good example. I have many food allergies - for the sweet & savory snacks, the ingredients are in Latin - like a place holder ready for when they get the real words to put there. e.g. dolorem ipsum ..."

Plusy: "***You're asking me about a flight that hasn't happened yet. I'm rating my flight FROM LOS ANGELES TO DOHA, 10/23/2016, here: Flight attendants were very good, helpful, gracious. For a long flight the restrooms stayed clean."
Minusy: "The food was over cooked, and lacked freshness. I had to have the same meal twice because they ran out of the omelettes. Next time I will try Emirates."

Minusy: "It was not at all a smooth travel experience. The original flight was from Mumbai to Doha to Los Angeles. After reaching Doha they said the flight is full !! They made me travel via Boston where it was so much hazzel to catch the next connecting flight. My bags did not come in the same flight. Next day I had to go to the airport again to bring them. I did not had anything to wear, I had to purchase basic stuff. It was a very inconvinient travel. I want compensation from Kayak as you guys confirmed my booking and I come to know at the Doha airport the flight is full. HOw did you issue me a ticket??"

Plusy: "I really liked the service and demeanor of the crew and staff members."
Minusy: "I didn't like the handling of an unexpected delay. It seemed to take an hour longer to handle the change over from one plane to another. The staff seemed rather unprepared for how to resolve the issue smoothly and seamlessly. Training in handling unexpected events might be a good way to overcome this."

Plusy: "Landing was smooth"

Plusy: "Good quantity and variety of shows on in-flight entertainment system which is important on 12+ hour flights."
Minusy: "Food quality has gone down. Most flight attendants we encountered had poor attitudes - felt like they were doing us a favor when serving us."

Plusy: "The plane is nice and comfortable. Individual tvs was great."
Minusy: "The male flight attendant was trying to force luggage in the overhead. I heard a crack and so did the lady standing behind him and the ones sitting next to me. I asked him what that crack noise was and he said nothing. That I was imagining it or something. He then said he did not touch my bag when I watched him push it back and over and shove another object in front of it. He broke my carry on bag the crack was the pull grip piece that attached for the bag to lean when pulling broke in half. I have not even had the bag for 6 months and he broke it and took no accountability for it. No one cared or showed any attempt to apologize."

Plusy: "Things I liked: 1) Ample leg room in economy. I liked the 3-3-3 seating arragement. The cabin was very comfy. 2) Friendly staff overall 3)Good quality food"
Minusy: "1) The reading lights for my seat didn't turn on despite repeated reset by airline crew. Ditto for all passengers in Row 31 D-F. 2)Antiquated personalized screen for entertainment.When compared to Etihad and Emirates, this is way below par. 3)I was told mango juice was not available only for them to serve it later with regular meals. 4) I had left my coat with staff at the front to be picked up on my way out. While other airlines wait with the coat on your way out, Qatar made me wait to hand over my coat. I was one of the last passengers to deplane."

Plusy: "I am 6' 4" (190 cm) and had no problems on my 16 hour flight."

Minusy: "I was travelling with two kids, one of them an infant, in a more than 16hr long flight and I was not given a seat with basinet. Not only did I not get a basinet (which I had requested at the time of booking my flight and did get in the shorter leg of the flight) I was given seating in the very last row. The set assigned to my child had its base loose and the crew requested me to seat him at some other place temporarily because if he is not seated they will not be able to take off. The lavatory in the other section of the plane was broken and all the passengers were crowding at the one near our seats."

Minusy: "The crew members are forgetful. You have to tell them twice for them to attend for any assistance we need."

Plusy: "Good plane, crew"
Minusy: "Delay of departure and not much food or variety, not good snacks, little choices of entertainment"

Minusy: "All"

Plusy: "Staff on the plane was courteous although they skipped half of us for snacks & forgot some requests for water"
Minusy: "Was not able to check in online. Was not able to select my seat online. I was told I would be able to do both of these things. Spent 30 minutes trying to find a number to someone at Delta to check in & select seat. I was in Australia & all Delta offices were closed because it was Sunday. Although I had an internationally calling plan, no calls to Delta US would go through. finally found someone through a back channel that would help me. We boarded an hour late, and staff would not answer any of our questions about what was going on or how late we would arrive (they sped up the fight so that we landed on time). Flight ran out of drinking WATER after the first service. Half of our section (Economy Plus) was skipped for snacks. An unruly child was allowed to scream for almost the entire flight & was running up & down the aisles. NOTHING was said to the parents by staff members. Was absolutely the worst behaving child with who I've had to fly."

Plusy: "Some of the ground staff was trying to be helpful."
Minusy: "That we had to sleep like homeless people on the floor of JFK airport as the airline was not able to provide for a crew and therefore cancelled the flight. The airline cancelled the flight at 1.30 in the morning so no one was able to get a stay in a hotel not did the airline take any action towards helping the stranded passengers. We were given blankets and pillows. The best thing was the ground staff getting rude after all passengers complaining. They were basically saying we should get stuffed since we were booked for a flight next day same day. This is shameful! Needless to say that I will not fly this airline again!"

Plusy: "Nothing to like"
Minusy: "Poor service Poor air craft space The is my worst cattle transport Shame on Delta"

Plusy: "Nothing to like about this leg"
Minusy: "The cramped real cramped space, shame on the US Poor service Delta should be ashamed of itself for this kind of poor cattle transport"

Plusy: "Reassuring that the airport desk staff were keeping an eye on my connection from LAX to Columbus. Turned out it was too tight of a squeeze and I missed the connecting airplane's door closing by a few minutes, despite having RUN through LAX to get there."
Minusy: "I am disappointed by the lack of communication among Delta staff when we arrived at LAX. Our turn-around was late coming into SMF, thus late leaving. It would have been very helpful if the gate staff at LAX had advised me to not bother to try to make my connection, or called the next gate to tell them we were running over there. RUNNING. Or at least done something to act like they cared. I am disappointed by the lack of initiative. I understand flights cannot wait, and I would have greatly appreciated being saved the trouble of running to a different terminal and instead taking that time to change my travel plans. They may see travelers struggling like this daily, but to each traveler, a hiccup in travel plans trip is stressful and urgent. I ask Delta staff to please consider that when they come to work. Thank you."

Minusy: "Short flight didn't provide food or beverage service. Cabin crew announcements were rapid & muffled, difficult or impossible to hear or understand. Would not have felt confident if there'd been an emergency."

Plusy: "Pretty much nothing related to the entertainment system... It is nice that you can play movies for free over WiFi on your phone or tablet (since the in-seat system simply didn't work...), but, bizarrely, the WiFi movie selection was different from (and substantially smaller than) the seat movie selection. What's that about? And the WiFi movie scheme is way more painful than it needs to be, requiring you "check out" movies using your web browser, then switch to a separate app to actually watch the movies. Clearly the product of a company mindset whose ONLY concern is "can we check some box", with absolutely no interest in "how can we delight our customers?""
Minusy: "So we get the same entertainment system all these flights use: some ghastly totally non-optimized Linux setup that was rebooted three times during the flight, took 20 minutes for each reboot, and never worked correctly after any of the reboots. (The only movie my system would ever play was the very first one, and none of the on-screen controls worked. The seat next door could choose multiple movies, but each movie froze after 40 minutes). The amazing thing is: why don't they just install a damn iPad mini or Android equivalent in the back of each seat? Would be lighter than what they have today and would work FAR better. You'd need some co-ordinating/provisioning software to provide for OTA announcements and movie updates, but basically it's not that hard... At the very least, hire a Linux-head to optimize your startup scripts! It's just sad to see this 20 minute startup process (all dumped on the screen) with its constant repetition of time-wasting startup steps that just generate errors on this plane's particular hardware setup..."

Minusy: "Everything that could have gone wrong with my flights, went wrong. On my way from LA to Raleigh (through Atlanta), I was affected by the weather conditions at Atlanta. I understand that the weather is beyond Delta's scope of control, but customer service is not. I had to wait in line at LAX for 8 hours to even get information on what had happened, and what solutions were available. The customer service call center was collapsed, and at the airport counters at one point there was ONLY ONE DELTA REPRESENTATIVE serving a line of more than 100 upset customers. This IS Delta's fault, and it is unacceptable. This definitely was under Delta's control, but in order to save a few dollars in overtime for emergency staff Delta was willing to let its customers make terribly long lines, miss their flights, their connections and consequently their commitments. It is disappointing to observe how Delta believes that a few dollars saved on extra staff and emergency measures can offset the irreparable long term damage to its business due to upset customers. My way back from Raleigh to Los Angeles was also a disaster. Without any type of explanation and nothing more than an email announcing the change, the nonstop flight I bought was replaced by a 1-stop flight with connection in Atlanta. This was NOT THE PRODUCT I PURCHASED. There is a reason I paid a premium for a nonstop flight, and Delta did not hesitate in providing me with a less valuable product without any explanation or refund. Delta prioritizes its operational metrics - an obsession to fill and overbook its capacity - over its customers' experience, one again under the foolish belief that short term savings in any way offset the long term damage of disappointed and alienated customers. I will NEVER FLY DELTA AGAIN. I will do whatever I can to transmit my experience to everyone I know. At a time where major airline carriers are in the spotlight due to abusive practices (i.e. the United passenger case), I still find hope in knowing that alternatives such as Southwest still put their customers first, over the ethereal benefits that a few-dollar savings in operational expenses can provide."

Plusy: "Movies"
Minusy: "Sat in Delta Comfort and a loyal Delta flier, except had the bad fortune of taking off at 830 ATL time and apparently Delta doesn't find it important or a good idea to sell food after that time. The logic behind this is beyond me. I'm willing to pay $9 for a few cheese slice and crackers or a sandwich yet they don't offer anything, not even to first class which would really irritate me had I paid 1000 bucks. Ontop of that the crew which is normally excellent, was feisty and rude and wanted nothing to do with their job"

Minusy: "Connection flight from LAX to Seattle was dropped off of booking completely. When Delta was able to fix the changes in Sydney Australia they put my husbands ticket as a standby instead of putting him in an assigned seat and reported that they couldn't fix it that we would have to wait and get to LAX before the changes could be made again. There was a one and a half hour flight delay from LAX to Seattle. From Sydney Australia to LAX entertainment system didn't work the whole entire flight, they were screaming children the entire flight, and Delta had double booked seats on several different people. There were no apologies and no compensation for any of the incidences."

Plusy: "I loved the service provided by the flight attendants as as well as the gate attendant who poked, prodded and did what he could to ensure our already late flight took off before it got stuck waiting for a gate at LAX. Thanks to him and the work of the crew, not only did the flight leave ASAP, our flight arrived early."
Minusy: "I didn't like that the monitor for my seat was on the fritz and inoperable, which became a huge issue because of what follows. Making matters exponentially worse was the roughly 30-minute delay we experienced when we landed. Although our flight arrived at LAX early - in spite of the late departure from SLC - we were left waiting for a gate and were forced to wait for a gate. Inexplicably, the AC was turned off and the passengers all began to virtually cook while stuck in our seats. Also, due to another asinine snafu (the grounds crew didn't push a flight far out enough and blocked our plane along with eight others, which delayed our flight further. Adding insult to injury, my baggage was over 30 minutes late, too."

Plusy: "Lovely staff"
Minusy: "No meal served on a 5 hours flight!"

Plusy: "The crew was professional and efficient. This includes the ground personnel that had to cope with a grossly overbooked flight. I was upgraded to comfort+ at the gate."
Minusy: "Fed up with the .4 oz pretzels. The arrival in LAX was chaotic. We had left on-time and were told that we would arrive approx. 20 minutes early. Ha! First landing attempt had to be aborted, the landing not being cleared by the control tower. Then we cruised, circling over the Ocean, and the lights of the city again. Finally we landed. Taxiing on the tarmac was interrupted many times, and took overall 30 minutes. The pilot kept informing us. I was probably not the only passenger that had and urgent need to reach a bathroom... Of course, Delta should not be blamed"

Minusy: "I had a reserved Comfort Class Aisle seat, purchased at time of reservation and showing as my assigned seat through printing of boarding pass. At the gate, my seat was reassigned to a middle seat. This is a huge problem for me, as my back and leg injuries require the ability to stretch and move frequently. When complaining on Delta phone lines, I was told that the seat was needed for a Diamond member and therefore was "policy" to bump. Although I eventually received some compensation for the fact I paid more for the original seat, I remain very disappointed in Delta, if this is indeed the policy."

Plusy: "The following day had different employees working so they weren't as rude as they were on my original day of travel."
Minusy: "Having a domestic leg of travel that includes ATL to LAX as part of your international travel plans is horrible with Delta Airlines. The rude gate employee decides to check my carry on piece to my destination. I explain that I have a14 hour connection and I need the small arty on piece for that flight. I was asked to talk to the other gate employee while they gave my seat away. It's horrible how rude and dismissive they were. I asked for compensation but they started to lie. Apparently I 'gave' up my seat. Once the shift manager started to help me, I thought things would've ok. It got worse. The Delta training took over. Both employees repeated the exact same words about me volunteering my seat so there's no compensation. It cost me a hotel night and 24 hours. I will avoid Delta at all costs... and I know it will be difficult since flying through ATL is pretty much alway Delta. But, it's too much. Lying, rude and dismissive employees at various levels of management. Horrible"

Plusy: "I fly frequently and overall the flight was great. My biggest complaint is that as a paying customer (vs non rev) I think it is kind of crazy that I did not have an assigned seat until I walked onto the plane. I really disliked tjis process. I found it to be an unnecessary stress. When I asked the gate agent about it I didn't get a clear answer as to where I will be sitting. I'd much rather know what my seat number is before I board the plane. Other then this bizarre process. Everything was great."

Plusy: "We were given snacks and sandwiches for the delay."
Minusy: "Paid for an upgrade but the seat was not what I had asked for. The agent said I would get a refund but I was not clear on how that works. Our plane experienced a mechanical issue. We were told after we boarded. Had to wait 1 1/2 hours in a stuffy hot plane. The bathrooms were very dirty and stinky. The bathroom door did not close properly. We finally deplaned and waited for a new plane. Got to Kona at 2:00am. The air temp was warm the entire flight. Had to endure a grumpy crew. Not the best flying experience. I know you can do better. Maybe look at how Hawaiian airlines does it and you might get some inspiration on how to improve."

"Great customer service. Safety and cleanliness. Fly delta."

"I liked that once up, things ran more smoothly and we still landed on time despite a 45+ minute delay leaving the gate. The boarding process was another story. With the demand for proof of a negative COVID test prior to boarding by the US, Air France had just 2 staff members checking these tests results, collecting a paper affidavit of sorts also required by the US, and checking boarding passes and passports for an entire Boeing 777 full of passengers. There were other staff around This seemed preposterous. Then, when I finally boarded, the luggage was still be loaded onto the plane at 1:50pm for a flight schedule to leave at 1:15pm."

"I wrote a review to Delta already expressing my dislike of the fact that I could not get a seat assigned upon checkin or even at the airport until maybe 1 hr before my flight. The cabo representative (not part of the flight crew based from Los Angeles) was rude and not accommodating, so my wife and I had to sit separately, which was frustrating to say the least, given I had followed the entire online check in protocol, including uploading digital copies of my negative COVID-19 test."

"It would have been nice to be served some water"

"Don’t seat 500lb people on regular seats. Miserable flight and will be asking for a refund. Horrendous sat on the floor half the flight"

Plusy: "The crew and the quick boarding"
Minusy: "There still needs to be more room in the cabin and comfort plus. And not only just for leg room but also arm room"

Plusy: "Crew was very efficient"

Plusy: "Nothing, I'm tired of the changing policies every time i fly with no heads up from the airline"
Minusy: "Consistency, customer service, customer service, customer service"

Plusy: "Sitting in the exit row"
Minusy: "Nothing"

Minusy: "Headphone availability"

Plusy: "Middle seats not booked. Cabin very clean, bathrooms kept tidy throughout trip. Very friendly crew. Appreciated cold drinks and selection of snacks,"

Plusy: "Great crew."
Minusy: "Mask enforcement"

Plusy: "The cleanliness, the upbeat and sweet crew, the pilot did a great job taking of and landing, and controlling the turbulence. Communication was great."
Minusy: "More leg space"

Minusy: "Seat comfort and snack choice."

Plusy: "La tripulación muy amable!!"

Minusy: "Customer service, the app defies the laws of physics, it blows and sucks at the same time, and email says expect a reply in 3 weeks. United thanks you Delta, they just gained 2 new customers!"

Plusy: "Crew was kind and helpful. Very clean and made sure we were able to sanitize and keep our area safe."

Plusy: "Hospitality"
Minusy: "Nos trataron con mucha seguridad de higiene y nos sentimos muy seguras de viajar con ustedes muchas gracias"

Plusy: "Everything was great!"

Plusy: "Friendly crew"

Plusy: "Great service"
Minusy: "Friendly crew"

Plusy: "Extra room and fast boarding"
Minusy: "Food"

Minusy: "This plane was not appropriate for social distancing, I would not have booked this flight if I knew we wouldn’t be able to keep a distance from other people."

Plusy: "Crew were great, loved having spare seats....Just a very welcoming flight."
Minusy: "My screen on the Nashville to LA wouldn't let me watch the movie I wanted too but everything else was great. Glad they were there to get me home to Australia when other airlines weren't!"

Minusy: "More cushion in exit row seats."

Plusy: "Never went on the flight."
Minusy: "Awful customer service"

Plusy: "Delta is doing such a good job keeping people spread out, keeping masks on, and giving wipes and hand sanitizer out. They gave snacks in individual baggies with hand sanitizer. I felt so much safer than I did on a similar flight operated by American Airlines where essentially no precautions were taken."

Minusy: "The social distancing, the cdc is recommending 6 ft but there are passengers directly behind and in grinning us and only one passenger seat empty between 2 people. With covid on the rise, how are you actually doing your party to take care of your customers."

Minusy: "The Seattle gate agents never said which flight they were calling and since neighboring gates were boarding at the same time it was very confusing and rather chaotic."

Minusy: "It was a 4+ hr flight, so some food would have been good. Could have given protein shakes or something."

Plusy: "Seat was average"

Minusy: "Zero PPE or social distancing by crew"

Minusy: "Felt unsafe. Guy with guns and how delta employees handled it blew my mind!"

Plusy: "I was really surprise that the coach seats were comfortable and had plenty of space. Flight was on time and it was easy to check in luggage. I truly enjoyed my 12 hour flight. I will be booking my international flight with Lufthansa again."
Minusy: "The on plane entertainment wasn't up to par. Not a lot of selection for sitcoms, if they had a sitcom it was only 1 episode. 12 hour flight I didn't have much to watch after the first 6 hours. Food was ok."

Plusy: "Decent food, wide variety of in flight entertainment (movies and tv shows) and great, friendly service! Overall great value! Will fly Lufthansa again if going to Europe!"

Plusy: "all"
Minusy: "overall service"

Minusy: "6 hour delay , no explanation given whether the original flight was cancelled or not, bags have been lost. Complete chaos."

Plusy: "The amenities were a nice touch (headphones, blanket, pillow) and nice selection of current movies. The captain made timely announcements to update us where we were flying over and what our expected arrival time was in German and English."
Minusy: "I was surprised that there were at least four dogs on the flight, some without a carrier. I didn't care for one of the meals which was mixed peppers with onions, cheese and potatoes. I thought the meals were overly salted but what airline's meal isn't."

Minusy: "My video player did not work properly for the whole 11.5hrs of flight from Munich to LA. It was extremely tough to get it to play a movie. I am not blaming the crew, but their only suggestion was to restart it... Which I did... several times... but the player had a life of its own. Eventually I found a way to be able to get to a movie and get it to play, but it was not easy. I wish that there would be an extra player that could be provided as a replacement... Thank you."

Plusy: "Overall"

Plusy: "Everybody in bilbao was very helpful as I had a problem with the boarding pass that they solved, very thank full for the service"

Plusy: "Being seated in econmony plus. Everything behind the scenes that i didn't see that made this flight safe. Very thankful. Didn't matter that not enough coffee was onboard for breakfast."
Minusy: "The selection and range of music could be improved, or may be it is just my taste within the genres on offer."

Minusy: "There was a 4.5 hr delay due to "technical difficulties". We had to switch planes. This caused me to miss my flight to Tucson out of LAX. When I asked them to help rebook my flight that Lufthansa caused ne to miss, i was told there is nothing they can do. Seeing as how that last flight was not booked through Lufthansa. This is absolutely ridiculous! There were no Lufthansa flights into Tucson so I had no choice but to go with another carrier! So after a long grueling 4.5 hr delay and 11+hr flight now I have to stay in a hotel because my flight out via Southwest was the last one out for the day and The only nonstop flight departs at 12:35 tomorrow. Thank goodness Southwest booked me on another flight at no charge! They take care of their customers. It was not their fault I missed the flight. It was dur to the "techincal difficulties" with Lufthansa. And every hotel within a 8 mile radius has been sold out. And at one point I booked online only to find out upon my arrival, after paying for taxi and havig him leave, thAt this hotel is sold out and should not have allowed me to book online. So after landing at 7:15 pm at LAX I am just now in bed at a hotel after searching and paying for cabs etc. And on my dime! Absolutely ridiculous !!"

Minusy: "I had ordered muslim meal but was served vegetarian (meatless) meal instead. Muslim meals can be served with halal beef,chicken, mutton or fish / seafood. Food served was substandard and tasteless."

Minusy: "I started to get hungry between meals."

Plusy: "The crew did their best to help several people whose seat requests were not honored including a woman traveling with a dog who was given an aisle instead of a window seat. Crew came around with water and juice frequently."
Minusy: "Seat assignments were not honored. My husband and I were seated in two different rows even though we requested to sit together in an aisle and window seat and checked in the day before the flight This happened on all four legs of a trip to South Africa. Extremely narrow seats and little leg room. Felt like a cattle car. An aggressive woman with disruptive, screaming children was allowed to Torture passengers for a good five hours of the flight before the bursar finally moved her. This was after several hours of complaints from other passengers. She was eventually moved twice due to passenger complaints. The situation should have been handled after the first complaints which occurred two hours into the flight before the situation completely detiorated Food was terrible and meals ran out."

Plusy: "Crew was very attentive and took good care of everybody in general."
Minusy: "On the way back from Munich the gluten free bread served was not edible! I would recommend to change it to something more appetizing. It's been used for way too many years! On the LA bound plane the GF bun was wonderful! Thank you though for caring to serve GF food! Not the most comfortable seats for your back in the economy class."

Minusy: "the person sitting next to me, barefooted the whole flight with nasty toes"

Plusy: "On-time flights."
Minusy: "Seems like Germans have perfected isolation of all passengers heading to the USA at the airport terminal. After passing 3 passport/boarding pass check points I attempted to buy some coffee in the shop near the gates. Again they demanded passport and boarding pass. I refused. I cannot resist a comment: "Welcome to modern-day Dachau experience!""

Plusy: "I have some anxiety when I'm flying and I told the flight attendant, I asked her if I could move to a window seat that was the premium economy section and she moved me and my husband and made sure I was ok the whole flight!! I felt so much better. My visit to Germany had been very stressful since I went there for my moms funeral, so I really appreciated her kindness."

Plusy: "Excellent crew & service; enjoyed the special meal selections and the great movie options."

Plusy: "Service with a smile. Great food. Great use of space for bathrooms away from passengers"

Plusy: "IT WAS ALL PRETTY GOOD"
Minusy: "THAT I WAS IN COACH BECAUSE I DIDN'T WANT TO PAY FOR AN UPGRADE"

Plusy: "Very friendly crew, prompt service, smooth flight, clean airplane and the inflight entertainment was nice too. Love the cams on the airplane, to see what's going on outside"
Minusy: "The de-icing took some time but obviously it's for everybody's safety, but it did delay us, as well as the ownerless luggage that had to be removed from the airplane. I do appreciate LH making safety their priority"

Plusy: "Food was actually daily good"
Minusy: "Flight was rerouted to drop off sick passengers. 10 hours after being served lunch and after the sick passengers had disembarked, there was little update on the flight status and no update on passengers getting dinner. The crew did not hand out water or snacks in the duration but instead ate and drank themselves in the crew area. If you wanted to eat or drink you had to interrupt them, and specifically ask to have a glass of water. If as a flight attendant you are hungry or thirsty after not having anything for so long, it's a good assumption the other 250+ passengers are also. Very inconsiderate."

Minusy: "See above. Horrible."

Minusy: "DID NOT GO TO MUNICH. Instead of one connecting flight I had to be rearranged for two since the orginal was cancelled. From Florence I was bussed to Balogna, then flew to FRA with delays, then from FRA to EWR WITH A 4+ HR DELAY due to system malfunctions, then EWR to LAX was a 6 HOUR DELAY BECAUSE OF THE PLANE!! Instead of a normal flight time, IT TOOK 24+ HOURS to reach my destination and EACH STOP HAD HOURS OF DELAY. The crew was late on my flight to LAX in addition, absolutely terrible. Never want to fly with Lufthansa or United ever again. Horrible, horrible experience."

Minusy: "Prawie 1 godzinę opóźnienia"

Minusy: "Ponad godzina opóźnienie i oczekiwanie w w tłoku w autobusie na pasie startowym"

Plusy: "Good quality seats on which you can sleep considering this is economy class. Good food, big variety of drinks/beverages.Kind and professional cabin crew."
Minusy: "Considered the flight started at 11:50pm, the dinner was severed only at 2 am which is quite late."

Minusy: "There was almost NO Hip Hop or RnB music to select other than the 2 or 3 songs on the "Various 00s or 90s" CDs. WHY??"

Minusy: "They don't board by rows so there was a huge long line - a free for all"

Plusy: "I liked that my in flight entertainment system worked and was able to pass the time during an 11+ hour flight"
Minusy: "I connected from prague to Frankfurt and Frankfurt to lax. Had a flight from lax to sd. All flights with lufthansa were delayed and I literally had to run to the next connecting flight in a different terminal. I developed knee and ankle issues during my time in europe so this was NOT a pleasant experience at all. I was asked to move seats with some fat guy because he wanted more room even though I picked those seats specifically to be able to stretch out my legs. Was offered 100 euros for in flight shopping, which will buy you nothing! Please move your seat and spend money on our plane, no thank you! Highly would NOT recommend this airline!"

"I Love Lufthansa airline s and all crew … always accurate and direct thku"

Plusy: "nothing really. There were so many rude staff members at this airline. I saw people get yelled at by staff members. They were just trying to get information on the late flights and missed connections. It happened repeatedly. this company has the worst customer service I have seen probably ever."
Minusy: "They need to care about their customers and care for their customers better. They have a lot to be ashamed of."

Minusy: "The crew was extremely rude. One in particular was very racist in the way we were treated and the way she would talk to white travellers. My 3 year old child was not provided meal after 2 reminders and I had to argue and fight for it. I was forcefully given Asian vegetarian meal when I had made no special meal requests."

Plusy: "The crew was awesome u almost missed the flight but they really helped out."
Minusy: "The seats are uncomfortable and cramped"

Plusy: "Crew was great."
Minusy: "The layover time was too close for FRA. By the time everyone deplaned and was shuttled to the terminal by a bus it was already my boarding time. I had to rush through the passport control feeling nervous The seat pitch of the flight was narrow. I could not use my laptop once the person in front of me reclined."

Plusy: "Crew was great"
Minusy: "So tight and tiny and cramped. I flew to Europe on a Lufthansa plane and it was spacious and comfortable, the United plane was tight and cramped. Was physically touching the stranger next to me for 11 hours....Food service used sooo much single use plastic."

Plusy: "Ogólnie ok"
Minusy: "Boarding"

Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"

Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"

Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"

Plusy: "Friendly crew, great in flight beverage and snack service, bassinets for babies, comfortable flight"
Minusy: "Play area for babies in economy class"

Minusy: "Komfort siedzeń w klasie Premium Economy"

Minusy: "Just deaiappointed"

Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"

Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."

Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."

Minusy: "Flight was late due to inadequate staffing - one pilot was missing."

Plusy: "The people who work for Lufthansa are the nicest i’ve met, on par with Turkish airlines. The times for boarding and departure were respected, the flight crew was extra nice, even accommodating requests that gave them extra-work. Economy passengers were treated like first class in terms of service and solicitude of the crew. Headphones, blankets, pillows were offered free of charge, so we’re the food and drinks, and there was a good selection of movies and music. On a 770$ ticket, mind you! The crew will come by repeatedly to check if passengers desired some more wine or coffee, offered water and juices on a tray several times outside the regular service times, and cared for the families with children. Thumbs up!"
Minusy: "The warm food was a bit unappetizing, the potatoes for instance were black, but there is nothing that the crew could do better than offer to replace it. Such graceful approach to a little inconvenience!"

Plusy: "Crew service"
Minusy: "Flight delayed."

Plusy: "Loved this 747! Crew was professional and food was very good."
Minusy: "We had a long wait (25 minutes) at the gate because we were early."

Plusy: "Jak zawsze w KLM wysoki standard"
Minusy: "Spokój"

Plusy: "Excellent service, excellent food."

Plusy: "It was a short flight so it was O.K."
Minusy: "Boarding was odd. Go to airport early and counters were not open, did on line check in so was able to avoid the self check in at airport. Also self check in luggage seems confusing with no ground crew to help. It didn't affect me but lots of confused passenger."

Plusy: "Very friendly and the food and drinks never stopped and no additional charges, a very nice experience over the bargain airlines, free in-flight movies, and entertainment, no cost."
Minusy: "No complaints."

Plusy: "A nice short flight"
Minusy: "We had booked business on our flight to Milan, and it was extremely disappointing that on this sector they put us on the last seat in the back of the plane. There were plent of seats on this flight that had extended legroom. A bit of a mystery, why Westjet elected to put usin the last seats on the plane?"

Plusy: "Flight was quick, professional, friendly."

Plusy: "everything"
Minusy: "nothing"

Plusy: "There was no flight! So it's one thing that you have to cancel the flight because of fog; but rebooking us the next day on a flight through New York that doesn't exist, was way below the standard of care I would expect from any airline. Apparently, the NY to LAX flight that KLM booked us on, was only one leg of the flight to Sydney Australia; and according to some airline agreement, only Australian nationals are permitted to take that flight! Running around at JFK from terminal four, to terminal seven, to terminal eight, back to terminal four, to get a flight out, was a bit much considering how tired we were – not to mention hungry, since KLM neglected to provide the kosher meals we had requested with plenty of time – BOTH going to and returning from Europe."

Plusy: "On time."
Minusy: "Claiming that the plane was completely full (which it wasn't), They forced just about everyone to check there carry ons. When we got on board, there was plenty of overhead space. Supposedly, we should've have been allowed a carryon and a personal item."

Plusy: "Flight all good"
Minusy: "Suitcase did not arrive and still not received."

Plusy: "I flew with multiple international airlines this summer and KLM was by far the best. The crew of KLM were exceptionally attentive, polite, and helpful. The meals were by far the most enjoyable of my airplane travel meals; and I learned that KLM does not charge for it's drinks on international flights, unlike most other international airlines that I traveled with this summer. In a sentence, flying with KLM was a very pleasant experience and I will recommend this airlines to others."
Minusy: "If I were going to list any negatives, I would say that the little travel pillow that was given to the passengers was so thin that it was practically useless, but I brought my own with me, so I was none the less comfortable."

Plusy: "Professionality of the crew, punctuality, comfort. I loved the new Alitalia uniforms."
Minusy: "Food was embarassingly awful, almost disgusting. Too limited entertainment choices."

Plusy: "the hostess was nice"
Minusy: "i was givven a poor seat at the end of the airplane, 2 people slept next to me and for 9 hours i couldnt leve my seat untill the hostess asked me if i needed help"

Minusy: "Disaster, noone knows anything, pseudo assistants are charging money to get you in the queue of business check-in, desorganisation, 4 controls of the luggage before dropping it off."

Plusy: "The boarding was quick."
Minusy: "Food could be better."

Minusy: "One of few airlines with seats right next to kitchen Super old plane! No Usb charging possible (or we all couldn't find) I asked for aisle seat as always. They said we give you a window seat but we have blocked the 2 seats next to you so you have 3 seats. I thanked and asked for that aisle seat and they said no again. Then obviously both seats were fully booked and I jammed in the corner. Ridiculous."

Minusy: "Small seats"

Plusy: "Flight crew is very kind. Seats are confortable, food is excellent and overall it was a beautiful experience. I recommend flying with KLM!"

Minusy: "Cabin was cold we had a blanket which did help a bit Not much room to have your meals etc"

Plusy: "The seats"
Minusy: "Could have more choices of food and drink"

Plusy: "Comfort"
Minusy: "Wifi on klm"

Plusy: "Decent price for economy comfort seat, 4A."
Minusy: "The flight was delayed about 80 minutes and they did not informed until when I got to the Airport. I could have stayed more at home instead of the terminal. They have also changed the boarding gate.."

Plusy: "The crew was professional & friendly"
Minusy: "Food was terrible honestly, entertainment system didn't work on 1st flight."

Minusy: "Seats in economy section are very close together . There is not enough room for knees...especially for such a long trip."

Plusy: "economy plus seats were nice, great movie selection, especially international movies"
Minusy: "crew was not friendly, i had to ask for water many times, usually water person walk the aisle. food was terrible. other carriers food were better"

Plusy: "Very professional"
Minusy: "Lost luggage"

Plusy: "the drinks"
Minusy: "seat reservation. having to pay for luggage...."

Minusy: "This return flight was much better than the flight going to Amsterdam. I believe the biggest factor was the type of aircraft. The old 747 just didn't meet expectations. The newer 777 on the way back was much more comfortable, with better amenities."

Plusy: "The crew"
Minusy: "Seat comfort"

Minusy: "We were changed from KLM to Airiltalia without any information sent so only because I tried to check in did I find out the flight on KLM was cancelled and we were changed to Airitalia. The Airitalia flight was very mediocre."

Plusy: "Seat space a bit tight . I should have upgraded to more leg room . Next time!"

Minusy: "The website I booked on and the Delta phone line on the printed ticket said that I had baggage when it turns out that I did not according to the check in staff and they made me pay."

Plusy: "We got to Amsterdam on time"
Minusy: "1. Paying for the seats we chose...that will never happen again...I'll fly another airline first. 2. The food was terrible. I have flown KLM for years, this was not what I expected. 3. The plane was very dirty"

Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Plusy: "Very attentive crew. Attended to needs immediately. Took a lot of time with each person when someone had something to say."
Minusy: "The seat I had with no seats in front of me was very small. Much smaller than the other economy seats because the tray table and video screen were in the armrests. Paid extra for the legroom by ended up losing it side to side. Really had to squeeze into the seat."

Plusy: "Overall booking and airport was ok. Food was also actually quite good."
Minusy: "A comfort of the seats... well its economy class in the end. Entertainment was just dreadful - small screen with visible pixels - I was unable to watch any movie."

Plusy: "Staff very pleasant"
Minusy: "Evening snack was not the greatest breakfast was pretty food"

Plusy: "The crew was efficient. Flight left on time. Food and wine served."
Minusy: "No entertainment."

Plusy: "Everything was clean and well organized."
Minusy: "The flight was delayed 1 1/2 hours."

Plusy: "Good selection of movies."
Minusy: "Very small seats with no leg room and very little room on either side. The food was bad - even when compared to other airplane food. Plane is kept too warm."

Plusy: "I am so grateful to have been provided delicious and filling vegan meals on this long flight. Thank you for offering a dietary option that is compassionate toward animals and contributes less to climate change! Now if only the planes were powered by clean, renewable energy... Hopefully that will become a reality someday very soon! Oh, and also the crew on this flight was exceptionally kind and helpful. Thank you so much!"
Minusy: "I did not enjoy the turbulence, which I suppose is unavoidable. More importantly, I felt quite guilty about the greenhouse gas emissions of my flight. I have decided to cut down on my air travel as much as possible as a way of reducing my carbon footprint."

Plusy: "Seats were very comfortable, food was excellent, the staff was very nice, cabin was quite and roomy."
Minusy: "No outlets to charge digital devices, and need more bathrooms on board. I was able to sleep most of the 11 hour flight so I did not take advantage of the entertainment."

Plusy: "I slept pretty much the whole time"

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Plusy: "Everything excellent. Comfortable seats in business."

Minusy: "infotainment was down. Lost my luggage the flight was delayed"

Plusy: "The entertainment selection was good. The food was really good too. Staff were helpful."
Minusy: "The seats and seat belts looked worn out but I guess that's a normal thing given that so many people use them. I just think it doesn't help the airline image much."

Plusy: "The only good thing was the entertainment I had on one leg of my flights. The 6 hour flight there was no entertainment, the 12 hour flight had tv and movies to watch which made the flight livable."
Minusy: "The crew was rude. Barely spoke any english and looked at you like you were stupid when you asked questions. The flight was 4 hours late, they did not give us an accommodations for being late. The bathrooms were disgusting from the beginning. The seats tiny and it was super hot in the plane. The flight attendants would hit you as they walked by almost every time I either had the back of my head hit or elbows knocked off the armrests. I will never be flying Aeroflot again. Tried to make my trip economical but it was not worth the dog food or warm coke they served."

Plusy: "Safe flight and very nice employees."
Minusy: "Tv didn't work, the restroom was disgusting, only offered drinks one time then disappeared."

Plusy: "Entertainment, courtesy of the crew"
Minusy: "The white bread was cold and kind of old."

Plusy: "Amazing flight attendants and service"

Plusy: "The seats were comfortable and had generous leg room."
Minusy: "There was no overhead supplemental air. The plane was hot. The food was terrible. Salad- some wilted lettuce, a tomato, small slice meat and only mayonnaise for dressing. The small bread was inedible. The stench coming for the toilet was very bad and the flight crew frequently sprayed it with something(that did not work) I was 4 rows away and had trouble with the stench. I will not fly with Aeroflot again."

Plusy: "Flight from Moscow was a disaster. I was flying alone with my 12 months baby. It was super uncomfortable. The gentleman who sat next to me was ok to take another seat to give us more space, however flight attendants said other seats in the plane cost extra. Business class was more than half empty, I saw some seats in economy class too. It was a horrible flight. I couldn't even use my table because my baby had to be on my lap all the time. They saw it, but still gave me two trays of food, one for me and one for baby, I had to put them on floor and eat from there. I'm sorry I had to say it, but my backside was numb for tree days after the flight."

Plusy: "The crew was super nice, and the entertainment was great!"
Minusy: "The food wasn't very good, it was SO MUCH better on the flight to Moscow. How strange, it's 2nd time it happened: one way it is good, the other way - not."

Minusy: "I did not like how I was not able to check in early. There wasn't that 24hr check-in email"

Plusy: "Crew was courteous. Flight was long but entertainment was good. An okay flight."
Minusy: "Not much to be said about going beyond what is necessary. I myself am a simple traveler who does not need much in special accommodations. But, I often felt I received the bare minimum of customer service. Not good, but not bad either."

Plusy: "Comfort"
Minusy: "Waiting to board"

Plusy: "The plane had ample room, the food was good and crew was friendly."
Minusy: "The terminal was small for the large # of people on the flight."

Plusy: "Timely, clean, friendly crew. Love this airline."
Minusy: "Nothing"

Plusy: "Great crew, they were very nice. Food was good enough, could use more variety but i never had good food on any flight."

Minusy: "If a person who checks in would not inform me that I have to seat next to bathroom"

Plusy: "Good flight, thank you"

Plusy: "Nothing"
Minusy: "Service and attitude"

Plusy: "It was good"

Plusy: "Overall price and comfort is ok. Seats pretty small. Crew don’t pay attention for kids that screaming a lot."
Minusy: "Great plus is a direct flight and price"

Plusy: "Crew only"
Minusy: "I fly four times with Aeroflot, and they have always a lot of problems. Airplane never fly on time. They lost my luggage and a they have a lot of things they need work on them."

Plusy: "Seat was not too comfortable...."

Plusy: "Timely"
Minusy: "Better boarding experience with consistency in allowance for appropriate carry on luggage."

Plusy: "The crew was amazing The seats are worst"

Plusy: "Aeroflot Kapitalne wszystko!!!"

Plusy: "They let me buy a beer at off hours from regular food and drink service. Movie choices were good."
Minusy: "Really noisy, rattling sounds through most of the trip. Not very generous with drinks, of all types. Old and unfriendly entertainment system. They need newer jets."

Plusy: "Staff, flight attendants, aircraft and most importantly the flight itself."

Plusy: "The crew was very nice and the food and snacks and drinks were very welcoming."
Minusy: "There was no entertainment for the 12 hour without any explanations."

Plusy: "The crew was amazing and tentative to all of my needs and if there was any question or concern they were quick to respond to it. They also fed us multiple times and offered snacks and beverages throughout the entire flight."

Plusy: "Everything"
Minusy: "None"

Minusy: "Food"

Minusy: "Everything was well)"

Minusy: "They denied me boarding because I did not have a printed ticket!!! THIS WAS NOT DISCLOSED WHEN I BOOKED IT NOR IN THE CHECK IN EMAIL."

Plusy: "Care, comfort, good food."

Minusy: "Nothing bad. All is good."

Plusy: "Comfortable, friendly staff"
Minusy: "My monitor for in flight entertainment was broken. My flight was 13 hours and attendants were unable but to solve the issue."

Plusy: "Very good service on board"
Minusy: "Too long trip in short space"

Plusy: "I had a feeling the service and the plane were for VIP persons."
Minusy: "Nothing to complain of."

Minusy: "flight was late two hours"

Plusy: "Smooth landing. Professional pilots. Great crew. Good food"
Minusy: "Bad seats. No room. No comfort."

Minusy: "Podczas startu krople wody kapały mi na głowę"

Plusy: "All right"
Minusy: "Nothing"

Plusy: "Flight attendants are good."
Minusy: "I was asked by KLM to ask Aeroflot if my baggages were on the plane to LA at Moscow, because I had 10 hours. However, Aeroflot security didn't listen to me and kept saying I'm okay( I guess she wanted to say I was a right gate) and didn't let me talk to groundhostes, and kept screeming to others to show her their boading pass. I could get to talk groundhostes right when I get in the flight, not sure my baggage were with me. My suitcase was damagged at both flights on the way and back. And had to wait for two hours to receive the form, and to claim it, you have to submit so many documents and takes tim e. I am waiting for it."

Plusy: "This was a cheap flight from LAX to ZRH with a layover in Moscow and that's about as good as it gets."
Minusy: "The check in personnel was not that helpful and were very slow to check in everyone to their corresponding flights, and since kiosks were not available for aeroflot the experience was unavoidable. The plane economy class is really as uncomfortable as it gets for a transatlantic flight. There were no beer options for the flight (nor vodka which is weird), and flight attendants weren't that happy to talk to you in English. 5 hours wait at Moscow are the worst, if you're thinking on saving some dollars on a transatlantic flight this is not worth it."

Plusy: "My initial flight from LAX to Moscow 10 days before the video entertainment system wasn't working for anyone, so we had to endure a 12 hour flight without movies or music. But this flight the system was working so I was happy for that. Food was fair."
Minusy: "Again the on boarding process was a mess. Gate number changed and everyone was once again cramming them selves into the line from all directions. Essentially there was no line. We also were at a gate where another flight ahead of us was still boarding (to London) so I think that made people more anxious and frustrated. When we finally passed through the gate and boarded a transport bus, the bus only took us a few feet away to the next gate, and they had us climb up a set of stairs up to the entry way from where our original gate number was located. Why even bother changing the gate then!"

Plusy: "Cabin staff (Russian) tried very hard, had limited English, drinks available through our flight. In flight entertainment there were a lot of choices (13 1/2 hr flight). For LA to Spain it was the best price."
Minusy: "Announcements from flight deck in English very hard to impossible to understand. Most passengers are Russian. There are some differences in culture and etiquette that exist and you can either deal with them or you can't. Their norm is to be willing to stand in long lines. Personal space may be less than what we are accustomed to in US. The airline staff usually have some English but are not interested in having a discussion with you, just a couple of words. Food: passable, no more. Lady sitting next to me opened up a paper then plastic wrap, placed 2 smoked fish on a stack of napkins then proceeded to dismantle it with her fingers and eat it. It was smelly and disgusting. I commented to a flight attending that I found this impolite to inflict on other passengers - nothing was done - she didn't say a word to the passenger. I don't want to rule others but when I pay money, I don't feel that I should have no say. I might do it again but the cost difference would really have to make it worthwhile."

Plusy: "I like the service, flight attendants were very nice, food was great, the seats were comfortable and had plenty of leg room"

Plusy: "Movies Not as tight as other airlines"
Minusy: "Need more games like trivia Food was very bad crew did not come to pick up trash"

Plusy: "friendliness, food, in-flight entertainment"

Plusy: "Everything was great!"
Minusy: "Everything perfect."

Minusy: "Where was no fish selection in meals"