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Plusy: "It was ok."
Minusy: "N/A."

Plusy: "Excellent"

Plusy: "The crew was very professional and courteous."

Plusy: "Nothing"
Minusy: "Had to pay the $259.00 to get another flight because my name wasn’t on the flight had to be on the phone for a hour and 28 minutes just to get my name on a flight after I paid over $900.00 on my round trip flight this was an awful experience and did not and will not book any flight ever with these airlines or the company representing them as VAYAMA"

Plusy: "Great crew"

Plusy: "Everything aside from the food and cabin atmosphere."
Minusy: "Food and cabin atmosphere. The cabin felt very stuffy and warm."

Plusy: "It was fine - overall pleasant/nothing."
Minusy: "It was fine - overall pleasant/nothing wrong, but not outstanding, either. It helps to have no one in the middle seat, but it would have been nicer to have slightly more comfortable seating, and a bit more privacy."

Plusy: "The flight was smooth and on time. The flight crew did everything alright."
Minusy: "Connecting flights. All lies, no cooperation. Not a small airport as it takes nearly half an hour to get to Gate E. Too few characters allowed to explain all we went thru."

Minusy: "Terrible movie selection"

Plusy: "Nothing!"
Minusy: "Food was horribly salty. I got the middle seat between 2 men. One of the attendant s was taunting most of the people who asked him for anything."

Plusy: "The crew was great and the flight itself was fine"
Minusy: "The checking in experience was chaotic. I was told I was on standby for my connecting flight to New York. The flight was delayed by almost an hour and a half."

Plusy: "The food was quite good and the crew was perfectly friendly. The entertainment choices were useful on such a long flight."
Minusy: "It was extremely warm on the flight; consequently, I was unable to sleep. This was my second overly warm Swiss Air flight. After numerous complaints on the first flight, the temperature was lowered, but the second flight remained warm."

Minusy: "None"

Plusy: "Friendly staff"
Minusy: "Seats were horribly uncomfortable"

Plusy: "Good food for economy , good selection of new releases movies included , small seat and leg room but not terrible"
Minusy: "Made us check our carry on bag because it was too heavy and was told to get it from baggage claim on our connecting flight for it to never show up then waited in line for missing luggage for them to tell us they transferred it and would be waiting at the final destination"

Plusy: "Everything! Very professional, great food"

Minusy: "Need to make it more clear that it is necessary to complete a second passport controle at the boarding gate....causing confusion for some travelers who are not aware of this extra step"

Plusy: "Swiss is famous for the punctuality, I actually love the airport too in Zurich, is super clean and modern, very efficient. Food on board was great in Economy as well!"
Minusy: "the seats are not spacious enough. I barely had the seats in front on my basically on my laps.. a little bit too claustrophobic!"

Plusy: "I was rerouted to another country so that I could still make it to Greece on the same day."
Minusy: "The flight was delayed from Newark so I had to be rerouted to another country before going to Greece."

Plusy: "Food was actually really good."
Minusy: "Please let families with small children board early. This is the first flight I remember where I and other families with small children had to board with everyone else, and it's stressful for all involved."

Minusy: "I was randomly selected for a second security check at the boarding gate in Zurich airport, the security staff were unfriendly, said it was a TSA requirement even though I stated I am a United States Citizen and That I have already passed through a complete security check Point, still they placed a metal & scanning detector on my feet, hands & belt. This was a complete violation of my rights. Never have I faced a humiliating situation at any other airport. If this was a TSA requirement then everyone should be subject to a second security check."

Plusy: "Crew was good. Very polite. The plane was old. No place to charge your phone. The in flight screen required the use of a remote which was inconvenient when having to wake up my neighbor to pull it out of the armrest. Food wasn’t great. Skipped the last meal service. It was like flying 20 years ago. Not bad, but not as good as it could be nowadays."

Plusy: "It was a great flight. Even the food wad good, especially the snacks!"

Plusy: "Everything. They are in their own class."
Minusy: "Nothing"

Plusy: "Smooth, on time flight"

Plusy: "Nice sandwich and chocolate."

Minusy: "Flight cancelled so I didn't like it at all"

Plusy: "The comfort of the aircraft was great, as well as the service of the flight crew. We're very thankful that the airline put us up in a hotel and gave us a voucher for food due to a layover in Zurich."
Minusy: "The flight was an hour late, causing us to miss our connecting flight."

Plusy: "The crew is rude"
Minusy: "40 min delay"

Plusy: "Seat assignment had taken into account that we had a 45 minute window to our connecting flight. Everyone very pleasant and helpful. Fantastic help to escort us to our connecting flight so we did not miss it! Did not make us feel rushed even though time was short!"
Minusy: "All good!"

Plusy: "quick"
Minusy: "late boarding but quick, lost my luggage"

Plusy: "Snack offered was tasty"
Minusy: "No USB charger in seat"

Plusy: "crew very nice and helpful. great service. food was very good and good portions. very nice entertainment system."
Minusy: "unable to choose seat without paying extra."

Minusy: "I paid extra for a seat with more room but found that the seat did not offer any more room than the average coach class seat in any other airline. That was unexpectedly disappointing."

Plusy: "Entertainment options were pretty good."
Minusy: "If people leaned the their seat back it was very uncomfortable and hard to get in and out, eat and or watch the tv."

Plusy: "The flight attendants were very nice and the chocolates were nice. Food was mediocre and I'm not sure I'd take Swiss again."
Minusy: "Seat pitch was too small and the food didn't taste that great. I was lucky enough to get a whole row to myself but on the way back I did not and there is not a lot of room at all. And for an 11 hour flight it was really uncomfortable!"

Plusy: "It's fine no comment"

Plusy: "Friendly staff"
Minusy: "This aircraft should be retired long time ago"

Plusy: "The food, the crew, and the smooth landing"
Minusy: "The seats. Kind of uncomfortable"

Plusy: "Na"
Minusy: "Na"

Plusy: "The crew was excellent. The food was pretty good and service was frequent even in economy."
Minusy: "The seats are too close to each other. The couple in front of use reclined the entire flight and they were nearly in our laps. We could not get in and out of our seats to stretch. The flight attendant needed to ask them to sit up during meals so that we could eat."

Minusy: "Checking in we had a nasty representative, but other than that, all was well"

Plusy: "Friendly crew. Good food and entertainment. Comfortable seats."

Plusy: "Food, entertainment, attentive staff"
Minusy: "plane was delayed"

Plusy: "Great flight crew, on time performance"
Minusy: "Seats could be more comfortable"

Plusy: "On every flight I have ever been on, if I request it I can get a whole water bottle vs. the small cups offered...however on this flight they refused saying 'it is against the rules"?? As a result I had to bother the flight crew over 10 times to refill my small glass...a huge inconvenience for both of us. The other inconvenience (one I have not experienced in over 5-6 years) was the the headphone jacks were the old fashioned kind...meaning you could not use your own, and the buds given by the airline were very uncomfortable."

Plusy: "I was upgraded! Delicious lunch."

Plusy: "Friendly service"

Minusy: "The handle of the pull-stick that slides into the suitcase was broken off with the pull-stick sticking out of the TUMI suitcase. Used a pen point to release it and get it back into the suitcase. No handle so it was impossible to drag the suitcase. The ground personnel representing Swiss Air at the Boston Baggage carousel was a novice, had never filled out a baggage claim form before. Told me they would phone me. I am a bit skeptical about this claim. Not sure if it was Swiss Air of the local ground personnel who damaged the suitcase."