Znajdź tanie loty do Jasper

Plusy: "Very pleasant crew."
Minusy: "No complaints"

Plusy: "Arrived safely."
Minusy: "Late departure then drove around the airport for about 30 minutes after arrival before rushing to passport control and connecting flight."

Minusy: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."

Minusy: "The flight was delayed and there was no one at the counter to get any information for several hours. When there finally was someone there they were not very helpful."

Minusy: "Opóźnienie lotu"

Minusy: "I was waiting over 1 hr for my l"

Plusy: "Obsługa i jedzenie"
Minusy: "Nic"

Minusy: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"

Plusy: "Punktualność i obsługa stewardess"

Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"

Plusy: "Komfort lotu i bezpieczenstwo"

Plusy: "Nothing"
Minusy: "Airlines Front desk delay, long boarding , poor food"

Plusy: "Left in time, arrived too early"
Minusy: "Boarding took a lot of time"

Plusy: "Everything!!"
Minusy: "Me starting to get sick!"

Minusy: "Unorganized boarding. Back of the plane seats should be boarding first, after babies and old people. I was stopped by the people in front of the plane putting away their luggage and standing in the aisle."

Plusy: "Nothing"
Minusy: "Nothing"

Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"

Minusy: "Delayed flights for a day"

Plusy: "The flight was on time. Helpful, friendly crew. Will use Condor services again."

Plusy: "Service was great, pilots were amazing no decompression pain in my ears."
Minusy: "The flight was delayed in Warsaw for 1:30 hours"

Plusy: "The boarding process is very efficient."
Minusy: "Lufthansa’s people are mostly good. But there are some obvious opportunities for people to be more friendly. Also, LH like many others continues to serve cold rolls and cold butter on international flights. KLM warms the rolls! It’s the one small touch that would make Lufthansa’s meal service so much nicer."

Minusy: "Delay"

Minusy: "The airplane was very late, so I didn't make it to my connecting flight."

Minusy: "This flight was late and because of that we missed connecting flight to NY!"

Plusy: "Excellent service and efficiency."
Minusy: "Nothing"

Plusy: "Efficient boarding. On time departure."

Plusy: "The flight was not fully booked."
Minusy: "The snack provided was totally insufficient. the check-in staff were stringent about luggage size and weight even when the flight was not full."

Plusy: "On time arrival and departure along with crew attitude and general high service level."

Minusy: "Too many controls during boarding"

Plusy: "Confident pilots and hostesses."

Plusy: "Service!!"

Minusy: "No seating area at or near the gate we boarded at, and as boarding was delayed, many people ended up standing for some time because we did not wish to wander too far and then be late for boarding."

Plusy: "This flight was slightly delayed, but the delay was small and didn't affect my connecting flight."
Minusy: "the boarding wasn't "ordered" like last rows boarded first to avoid trying to get by people in earlier rows - that slows down boarding."

Plusy: "The service was very good throughout the whole trip."

Plusy: "The crew was incredibly pleasant and helpful"
Minusy: "No entertainment"

Minusy: "Ground crew in Warsaw made me feel unwelcome. The harassment and discrimination I have experienced was unacceptable."

Plusy: "Great crew, food was good, smooth flight, enough leg room."

Plusy: "Food and crew"
Minusy: "My baggage was lost. Still waiting for it. No phone call, no nothing.."

Plusy: "The food was nice and the stewardess were professional."
Minusy: "My ticket didn't specifically say I'm not allowed to have check-in luggage, so I needed to pay extra for that. I also got too little transfer time and barely made it because my flight arrived late. Then, my luggage got lost during the transfer, so I had to wait for 5 hours, which made my plans a mess. Overall not satisfied with my flight"

Plusy: "On-time flights. Nice crew."
Minusy: "Disorganized boarding process."

Plusy: "The seats in economy were ok-- better than what you get in the US."
Minusy: "The flight was late. We needed to go down stairs to board a bus to the plane. The stairs are quite difficult to negotiate for older people carrying luggage. Luckily some nice other passenger helped my wife with her bag."

Plusy: "Crew was nice and supporting"

Plusy: "The meal was very good. Entertainment choices were good.Friendly service. On time flights. No problem for the check in procedures."

Plusy: "The crew .The service"

Minusy: "Prawie 1 godzinę opóźnienia"

Minusy: "Ponad godzina opóźnienie i oczekiwanie w w tłoku w autobusie na pasie startowym"

Plusy: "Good quality seats on which you can sleep considering this is economy class. Good food, big variety of drinks/beverages.Kind and professional cabin crew."
Minusy: "Considered the flight started at 11:50pm, the dinner was severed only at 2 am which is quite late."

Plusy: "The crew were were cheerful, efficient, and helpful. Special meals were better than average."
Minusy: "Passengers in row ahead reclined seats abruptly, hit our knees painfully, and left seats fully reclined through meal service. A caution from the crew to recline slowly and raise seats during meals would be welcome."

Minusy: "."

Plusy: "The staff was very friendly and professional Even got some sleep, not easy on economy seats but on this flight they were actually good."
Minusy: "The other travelers were loud rude and didn't listen to instructions. Also clapping loudly upon landing and it's very annoying. Parents don't take responsibility for their children."

Plusy: "Flight attendants were friendly, courteous and helpful"
Minusy: "Always an issue getting in/out of planes at Frankfurt. It takes a long, crowded bus ride to the terminal."

Plusy: "Crew was wonderful and spoke English They brought drinks. Seats were very nice and plane seemed new and very clean They handed out card decks to the kids."

Plusy: "Flight on time"
Minusy: "nothing I can think of"

Minusy: "We ended up needing to check a bag. It cost 40 Euros which seemed high. We were sent to another line to pay then back to check in. Then our flight was 45 minutes delayed leaving. Fortunately the pilot got us in to Zurich only 20 Mon late. Just typical "never know what's gonna happen"."

Plusy: "I liked that the plane eventually came..."
Minusy: "That the plane was an hour late..."

Minusy: "THey denied me and I lost all tickets including back trips as well. Nobody helped me to change tickets, they just care about money and reselling my tickets to other passengers."

Plusy: "Austrian Airlines does it right— service, food, cleanliness. This was a really terrific experience. They even boarded efficiently, having those with seats in the back board first."
Minusy: "This was a great flying experience."

Plusy: "A bit more leg and knee room."
Minusy: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"

Plusy: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Minusy: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."

Minusy: "The fact that the luggage wasn’t included in the Austrian flight, nor anywhere was pointed out to that so I had to pay extra for it."

Plusy: "Crew was very friendly. In-flight food service on such a short flight with choice of a sweet or salty snack was much appreciated."
Minusy: "Seat backs were rock solid without use of a personal pillow."

Minusy: "Firstly . The crew were rude ! They did not even response when were calling them from the seat . The only way to talk to them is to find them at the end of the plane ( where they been chating with each other ) Secondly . The amount of snacks was limited where’s in Turkish airlines it’s unlimited and you can choose different sandwiches whereas in Austrian airilines can offer biscuits and Cookies ;( Thirdly . We are living in 21 century and most transatlantic airlines have WiFi ! Where’s Austrian did not have it!"

Plusy: "smooth flight, friendly crew"

Plusy: "thanks for the trip. all the way was fast and comfortable)"

Minusy: "My flight was Dec 11 at 8:00 from Budapest to Vienna. And from Viena I have to fly to Minsk. So on Dec 10 at 10:00 pm they send an e-mail to let me know that the flight from Budapest to Viena is canceled. I am glad that I decided to check my e-mail before I go to bad. So I try to call Austrian, but they work just from 8:00 am - 8:00 pm. I start to search all the info the site of Austrian, and find one phone number that seats be working 24 hours. So finally I got a person on the phone who was able to help me. ..."

Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("

Plusy: "Flt was great - service was great"

Plusy: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Minusy: "The food quantity was skimpy considering the duration of the flight."

Plusy: "Boarding on time and quick"
Minusy: "Food and entertainment choices"

Plusy: "Plenty of food and drinks, pleasant crew"

Plusy: "got to my destination on time."
Minusy: "uncomfortable chairs. zero entertainment for a non EU flight (over 3 hours), missed the meal, nothing was offered...."

Minusy: "Bad ground crew luggage problems because their web payment service is not working. CS did not reply with solution"

Plusy: "very short layover and my check luggage made it all the way home with no problems"

Plusy: "just excellent!!!"

Minusy: "Austrian cancelled my flight from berlin and rebooked me 2 :/6: later without even letting me know, like if I don't have anything else to do than wait in berlin for 2 days!"

Minusy: "5 hour delay. One staff member said there would be a delay, the second said there was no delay and after a couple hours the delay was confirmed. I was told the flight was full without the attendant even checking, flight was actually not even close to full. Nobody wanted to help and do their job, they just want to send you on your way."

Plusy: "Short flight and the crew was attentive and pleasant."
Minusy: "Loading of the bus to the terminal was slow only 1 bus was available."

Plusy: "Quick boarding and exit off the plane"
Minusy: "No little foot rest , no blanket in the winter"

Plusy: "Decent between chare distance for a medium sized airplane (A321)"
Minusy: "40 minutes late, no entertainment, mediocre lunch, not enough space in the compartment for hand bags"

Plusy: "On time, comfortable flight"

Plusy: "The crew was nice and the entertainment was okay."
Minusy: "It was impossible to make a seat reservation--impossible. When I asked Air Canada they said contact Austrian Airlines. When I asked them they said get in touch with United. Then I was told I could book a seat 24 hours in advance. When I got email I couldn't--said I had to do it at the gate. When I got to the gate I was told I had a seat in the middle of the plane. Not true I was at the back of the plane. Just awful"

Plusy: "Attentive flight attendants"

Minusy: "After dinners the crew did not remove trays fora long time preventing movement. When the finally did there was a rush for the toilets. Having some toilets out of order compounded the problem Food is ok at best. The morning muffin was terrible A poor comparison to our flight last year on Turkish air"

Plusy: "We have children and the crew was very helpful in making it an easy boarding process for all of us."
Minusy: "Initially we were jammed into a gate area with all guests and it was absolutely horrible and not safe, especially with our kids."

Plusy: "I loved absolutely everything..the service and food were amazing. I will recommend this airline to everyone I know..and definitely will use again. Thank you! You made 9 hours very bearable."
Minusy: "Can't answer this question because everything was fantastic."

Minusy: "I had no notification about luggage fee in airport upon registration."

Minusy: "My row was bypassed a couple of times for food/beverage service even though we were wide awake and looking expectantly at the flight attendant. Sometimes she asked me if I wanted a drink or something and as I was answering she looked away and moved on. I couldn't believe it. Then after pressing the service button and waiting a long time for her to return, she acted like it was a huge inconvenience."

Plusy: "Great service except Vienna airport is too chaotic and baggage wrapping cost 12 euros per piece."

Plusy: "We appreciated the upgrade to business as we are frequent travellers on Austrian; the flight attendants were very patient and kind with our children"
Minusy: "Food too salty; would've liked to see English subtitles for German language movies"

Plusy: "The only positive aspect about this experience was the crew on board the plane. They were pleasant and efficient."
Minusy: "The true cost of this ticket was extremely poorly communicated. The baggage policy was not clear when I purchased my ticket, and I was charged an additional 30 Euros upon boarding to check a bag that met the carry-on size requirements (I had looked this up ahead of time), but because it was in addition to my purse (which fit under the seat), I was forced to pay to check it. Had I been aware that this ticket only permitted a purse-sized carry-on when purchasing the ticket, I would have selected a different ticket/carrier entirely. What was even more confusing was that I had flown on a similar ticket from London to Vienna, and didn't have any issue bringing a carry-on and a purse, so of course I was surprised when they told me I had to pay an additional 30Euro for the same two bags! When I tried to explain this to the agent, she argued with me and was very unhelpful. Overall, a very negative experience on Austrian Air. I will not be returning."

Minusy: "Delayed boarding"

Plusy: "The food was amazing"

Plusy: "Free food, entertainment and wasnt full"
Minusy: "Normal airline food.... what can you do I paid more in taxes and fees than the ticket. Seems wrong"

Plusy: "Typically, flying coach is a pretty unpleasant experience. You feel like the airline has shrunk the seats to as small as possible, food is scarce and bad, entertainment choices are limited, and you have to pay for headphones. My recent experience with Austrian Air was just the opposite. Seats were comfortable, leg room was good, entertainment options were plentiful and free, the food was actually surprisingly good for airplane food, and the flight attendants were extremely nice and responsive. As an added bonus - red and white wine were free on the flight and both were actually quite delicious! Finally, our flight was smooth and on time. I wil go out of my way to book my next international flight on Austrian Air - it was a clearly superior experience than flying coach on nearly any other airline."

Plusy: "Food, chef and crew were great. Vienna Cafe in the clouds"
Minusy: "Well, comfort is sometimes defined by aircraft model, but it looks like this one Boeing tried hard to put everything touch controlled in here with very very bad result. Entertainment not working, movies jumping back and forward on its own. Even chair had touch controls which worked every 10th try. Aaa. I forgot to mention it was business class ;("

Plusy: "Our flight was canceled without noticing us. It was a flight that we bought 4 months before. It took them 50 minutes to give us another flight that landed with a 1,5 hour delay. It is not nice to wait extra 4 hours in an airport after a transoceanic flight with a 5 month old baby. I did not know that company but now I do for their poor management"

Plusy: "on time, efficient boarding, friendly & helpful crew"

Plusy: "The schedule was very convenient. After minor problems and miscommunications all worked out for my experience in the end. I have flown Austrian before and will again."
Minusy: "Seat selection worked well in the end although there was phone-agent confusion in the response to my request for a small accommodation related to my medical condition. Other flight-related information was difficult to find online. Economy-class boarding in Vienna went well except for the anxiety prducing mini-chaos at the screening dias from passengers over-crowding. Still gate staff were helpful, and maintained decorum and humuor."

Minusy: "Not many selections to choose from in the entertainment options."

Plusy: "Friendly staff"
Minusy: "Leg room"

Plusy: "Shirt flight but well catered, boarding was efficient and quick."
Minusy: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"

Plusy: "The attention and service!! Excellent. It was my birthday and KLM the head purser surprised me with 2 bottles of bubbles and a handwritten birthday card KlM and the crew of this flight thank you very much !"
Minusy: "Nothing to say"

Plusy: "The seats seemed to have more space on this plane which was nice."
Minusy: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Plusy: "The flight to Gdansk took off and arrived on-time and the staff were professional."
Minusy: "The flight to Amsterdam from Gdansk was late and I had to RUN to the connecting gate. 50 minutes is NOT ENOUGH time to go through passport control."

Plusy: "Everything was great! Crew incredible. They acknowledged my wife’s birthday and made her feel special. Food was ultra salubrious. Loved the big screen monitor."
Minusy: "No complaints about anything."

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Minusy: "Our two hour connection in Paris became 30 minutes because Air France was late in leaving Washington. So our luggage didn't make to to KLM to Amsterdam. My poor rating was because the luggage handling was really poor. Lots of flights from Paris to Amsterdam (almost hourly), but my bag showed up 12 hours later. My wife's bag took 36 hours. And yes, we checked in together. There were lots of confusing messages"

Minusy: "Our total flight time was about 17 hours - MAD- AMS-LAX. My husband and I both have an internationally approved carry on luggages with us. When we checked in - they asked us to both check in our carry on luggage. The reason why is because they said they don’t think they have enough space for our carry ons. I told the crew member checking us in that other people that was checking in with the same hand carry size luggage with us had no problems taking it with them. For being about to be on a 17 HOUR FLIGHT we should be ALLOWED to have our carry ons with us! We take carry ons for that reason! I had to argue and prove my case to the crew member to atleast keep 1 carry on with us. I thought that was an UNACCEPTABLE reason for us to check in a carry on luggage when we had a 17 hour travel time ahead of us. Not a happy costumer here."

Plusy: "crew were absolutely delightful, full of smiles and doing everything to make you comfortable. seats were fine enough and got some work done and a bit of sleep. first lunch was fresh and tasty, but the second, a burger, was edible, but not much more."
Minusy: "tv screens are dated so movies are not as crisp as you find in newer planes. you need a 2 prong audio adapter to use your own headphones."

Plusy: "Decent seat size. Sorta slept the whole flight."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Bag was lost"

Plusy: "Comfortable seats. Warm plane with happy staff."
Minusy: "Maybe a second sandwich option for food, not everyone likes cheese."

Plusy: "The food and the punctuality"
Minusy: "The technology in interteiment is not touch screen"

Plusy: "Entertainment was good, and crew was very nice and accommodating. Flight was very comfortable and smooth."
Minusy: "The food was okay, not that great."

Plusy: "Ground staff at Manchester very helpful"
Minusy: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Plusy: "Thankful for coffee being served without charge. Not all airlines do that."

Plusy: "From downloading the KLM app to the final touchdown of my final flight, everything was an ease, checking in, the option to change my seat, the service received was great."
Minusy: "The ability to state a seat or meal preference within the app would be good but otherwise all was good."

Plusy: "The staff at the front desk for the check-in were extremely helpful. I had a complicated issue with my luggage and they helped me to sort it out in the best possible way. Amazing service! Furthermore, the entertainment on board is great! Nice movies, nice food, friendly flight attendants, etc. They even offered me a second sandwich =)! I truly loved my experience with KLM."

Minusy: "suitcase didn't turn up, although connection was quite tight"

Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"

Plusy: "The plane was clean The crew was amazing, super nice and helpful"

Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."

Plusy: "Arriving more or less on time"
Minusy: "Crew is awful. Disrespectful desinterested in customers find themselves very important. No service mentality whatsoever. No respectful airline would hire such arrogant self centered personalities in a service role"

Minusy: "Our flight was canceled from Amsterdam to Bordeaux and did not receive any direction and had to find alternate flights for ourselves with the personal expense of using our own cell phones. Then our luggage lost for 3 days. Not happy!"

Minusy: "Okay"

Minusy: "One of the senior stewardesses we're very rude. Whether it's her personal opinion or KLM's policy, it's unreasonable to think that a 3 years old child could or should hold her pipi over 20 minutes, while they slowly and inefficiently trying to give out food. Several parents were there with the request to let us through to the toilet with small children and she smiled in our face and said "no, we will finish first and than you can go". She might be not fit for the job anymore, but KLM can't afford this kind of treatment."

Plusy: "quick boarding, responsive Airline stewardess, very polite."
Minusy: "temperature control was not good, service was fine, seats were not comfortable. plane need to be cleaner."

Plusy: "Jak zawsze w KLM wysoki standard"
Minusy: "Spokój"

Plusy: "Flight attendants tried their best given what they had to work with."
Minusy: "They can not retire these old Boeing 747's soon enough. Due to mechanical problems, our flight arrived at LAXfour and a half hours late and further problems with the cargo door caused an additional one hour delay of our take off."

Plusy: "Excellent service, excellent food."

Plusy: "Staff, service"
Minusy: "Nothing"

Minusy: "Fewer entertainment options than the delta flight. I got excited with that first flight."

Plusy: "It was very comfortable"
Minusy: "The crew was great"

Plusy: "Smooth boarding. Good food. Decent leg room at my seat. Good crew. Flight was on time. Good magazine on the flight for entertainment."
Minusy: "They didn't give any napkins out with the food which was weird."

Plusy: "10 hour flight - I was well looked after, regular drinks, the food and snacks were good enough and tasty. The in flight entertainment was good - latest movies and worked a great variety of tv, books and movies. The airplane was modern and comfortable"

Plusy: "Staff was excellent. Entertainment options pretty good."
Minusy: "Seems very dated. Business Class felt cramped and not very luxurious."

Plusy: "The long flight"
Minusy: "The long flits"

Plusy: "on time great crew"
Minusy: "small seats with very limited foot room"

Minusy: "Disaster, noone knows anything, pseudo assistants are charging money to get you in the queue of business check-in, desorganisation, 4 controls of the luggage before dropping it off."

Plusy: "on time arrival"
Minusy: "the cabin configuration is bad"

Plusy: "Crew is very polite and professional. The uniform is beautiful and pleasant and freshly pressed!"
Minusy: "Economy comfort seats are very narrow and the shape of the back-support is horribly uncomfortable. The ergonomy concept is faulty in several ways: the plug for the headphone is in the inside of the armrest, the flimsy remote control is also hidden there and your thigh is covering it. The screen is horrible. Movie selection is very limited."

Minusy: "Small seats"

Minusy: "No food or entertainment on this short flight, which I wouldn't expect. No way to not rate these items on the survey."

Plusy: "Crew was very friendly and helpful"
Minusy: "tight seats"

Plusy: "Brand new plane, very smart albeit plasticy and clunky. Professional staff. Very helpful when I had a specific personal request at the booking office. Flight crew were not constantly trying to force us to buy things or making announcements every 5mins like some budget airlines I could name. Flight was 30mins early so no problems there."
Minusy: "Warsaw Airport is terrible. Not enough seats in the departure longes. Not enough choice for shops. Not enough toilets for the volume of passengers."

Plusy: "Food was great and aircraft was new Fast track lane in WAW was really fast - saved a lot of time"
Minusy: "No online checkin offered No lounge offered, even for a fee Luggage was not tagged priority No priority boarding offered Service quality onboard was a bit variable"

Plusy: "On-board crew is polite and helpful. Boeing 787 Dreamliner is great. Overall, the flight was fine."
Minusy: "The gate agents were forcing random people to check in their hand luggage, even before weighing that luggage. They also check the hand luggage to make sure it fits in the "template" and weigh it (a second time) at the gate. Once on-board, they then announced that they were waiting for other connecting passengers. Took about 45 minutes. It would be nice to know that before booking that they do this, and also before boarding, even if it makes more sense to start boarding before they arrive (but 45 minutes before?). The live map on the public screens in economy showed a dummy/overview map with "waiting for data" the entire flight, rather than the actual live map. Premium did have the data on their screens, and the individual screens also worked fine. Not sure what happened there..."

Minusy: "spoznienie 30 min"

Plusy: "Absolutely nothing"
Minusy: "At check in the website did not allow me to purchase checked baggage. I arrived at the airport and paid 80 Euros to check in my 12kilo bag. I bought I would be proactive and pay for the baggage for my return(only 20 euros). I received only a receipt for the 20 euros, but paid 63,250 drams. Something is shady and I feel duped. The flight was over an hour late with no explanation. There was a plane at the gate when we landed, which added to the tardiness of arrival. They were so non Chalant about so many people missing their connecting flights. It was like they already knew they were going to put us on Lufthansa 2 hours later... polish airlines Is awful- the airport personnel even worse. No one respects standing in line. Airport officials kept cutting into the security lines which literally cost me the 5 minutes that I could have made the flight. I am very diasspointed and kayak should not advertise this airline."

Plusy: "Not much."
Minusy: "This is about as budget as you can get. Entertainment systems didn’t work, drinks were warm. Food was mediocre. Bathroom doors didn’t work, and the toilet seat wouldn’t stay up while using it! Yuck! Had to shuttle EVERYWHERE between flights, before and after. Crew was not attentive, and not so friendly either. Only good note was the young lady who checked our bags in Warsaw and helped get our seats together (after the airline messed the seat assignment up in the first place). Ugh. Worst airline I’ve been on."

Plusy: "NOTHING!!!!!"
Minusy: "Because of them not knowing their job I had to spent extra 1000$..."

Minusy: "ciasnota"

Plusy: "Nice crew and comfortable seat"
Minusy: "Flight was delayed (again) so I missed my train. Taxing and bus takes 30min as they do not take bridge :("

Plusy: "Wygodny choć niewielki samolot"
Minusy: "Postawiono za mały samolot i podawano mylące informacje przy bramce"

Plusy: "Overall everything was good - I have travelled frequently with LOT in the past few months and this was perhaps the best experience so far. Boarding was easy enough - the flight was not fully booked so there wasn't the usual Central European pushing and anxiety during boarding. Flight crew are informative, cabin crew attentive and kind. Service and food were good."
Minusy: "Comfort on these long haul flights is not expected in economy - the seat next to me was free which came in very useful as the person in front of me reclined almost immediately and kept throwing himself about in his seat in vain attempts to get comfortable - I was able to move over so I wasn't disturbed by his person. Why they have reclining seats is a mystery - it doesn't make it appreciably more comfortable for the person reclining and it reduces leg room for the person behind, makes it more difficult to watch the screen (despite the tilting feature) and means that the tray table is resting on your knees during meal times."

Plusy: "Świetny magazyn pokładowy - szkoda, że lot trwał tak krótko - przeczytałbym z chęcią cały. Do tego mnóstwo miejsca na nogi, uprzejma obsługa."
Minusy: "Brakowało do wyboru jakieś słonej przekąski. Może obok prince polo warto zastanowić się np. nad paluszkami."

Plusy: "Good selection of in-flight entertainment, relatively clean plane."
Minusy: "Boarding at WAW was a joke - very disorganized and cramped gate area. Simple remedy is to give passengers guidance on where to line up for their assigned zone prior to boarding. No individual air ventilation - got hot and uncomfortable at times. Cramped economy seats - and if passenger in front of you fully reclines - your TV screen is almost in your lap. Hot meal included very rubbery chicken - obviously either overcooked or nuked too much. Attendants seemed indifferent or annoyed if you asked for individual attention outside of their normal rounds of serving drinks/etc (all I wanted was a Coke). I was essentially told to go to the back of the cabin and get my own drink... Upon arrival - de-planing took an eternity. We had a large group of teen band members traveling - who had scattered their instruments in overheads all around the plane. So anyone that was behind them had to wait until they figured out where all their stuff was stowed. OK - not necessarily LOT's fault - but again - a little thought and some hand's on guidance by the crew would have made it easier for the other passengers to get off the plane quicker after a 9 1/2 hour flight..."

Plusy: "Flight was good. Warsaw is a well organized airport and easy for transit passengers to negotiate. Flight crew, staff were all helpful and approachable. The captain gave passengers relevant information and cabin crew did the same. Flight was problem free no turbulence no delays no just well run and well organized."
Minusy: "Leg room - I know in economy you can't expect much but passengers are really cramped on the 787. 9 hours of sitting in a very restricted space with little opportunity to get up and about if you are hemmed in between two fellow passengers - and once the idiot in front of me had reclined his seat it became very uncomfortable. I don't frankly see why seats need to recline at all - it does not make it much more comfortable for those "reclining" and certainly makes it considerably worse for the person sitting behind. I also don't understand LOT's boarding process - it didn't make much difference but if you are assigned a ZONE 3 boarding number and it is never displayed and never called, what"s the point."

Plusy: "Bezproblemowy lot, bardzo pozytywny pilot, stosunkowo sprawna odprawa"
Minusy: "Nieuprzejma stewardessa, zmiana zakupionego miejsca, brudne materiały dla pasażerów (np używana papierowa torebka)"

Plusy: "Overall very good - no complaints. LOT is comparable with Lufthansa and KLM (the airlines I have most experience with) in terms of service and space. Boarding in Warsaw was chaotic - no announcements it just sort of started, I was in Zone 3 but there were only lines for Zones 1 and 2. The usual Central European pushing into the line. Flight was nice, smooth and good service. Leg room is limited but that is to be expected on any airline and flight. Would fly LOT again happily. On time, Captain made regular announcements. I arrived safely, as did my luggage. Can't wait for the direct service between Chicago and Budapest."

Plusy: "Wszystko ok."

Plusy: "Both flights I was on were somewhat empty, so I had an open seat next to me. Despite some delays taking off, the arrival was early. Good entertainment selection; personal TV screens and free headphones."
Minusy: "Food options were limited and kind of gross, but no one expects fantastic food on airplanes."

Plusy: "I am not sure where to start from but each lot employee I talk with had poor English and not the tinyest willing to help just to move , I had a flight back from cezh republic to JFK with a stop in Warsaw When I got to the front desk in the air port to print my ticket the Liady ( work at Sation 236 ) was very rude and anti costumer service she print me only my first fly ticket and when I ask why she " I don't know " I said ok so when u get there you know which get I go or where I will print the other ticket she say I don't know Ok and then I ask her can u check if it a room I. My flight from Warsaw to JFK in business it this moment she tell me I can switch sit and ask me to go I was shocked but this was only the bigining when I got to Warsaw I ask in the gate counter where should I go to print my ticket after I try to explain him 10 times what I mean ( he didn't speak English at all ) he told me to go pass the passport check and in gate 21 they will print it to me I fly a lot so I ask him if he sure becuse I am petty sure I will need my ticket the guy at the desk repeat imhim self so I want and waited 25-30 min in the line so the police officer in the passport check will tell me I need to go print my ticket So after the officer from the passport desk call someone he direct me to go to hate 26 and there they will print my ticket I want them and again wait for 15 min to print my ticket ( it was only me this is the sad thing I don't know what tool 15 min to print a ticket ) and it amazing how unsocial and 0 in customer service the lot polish employees I meet And this is without talking about the delay in my coming flight for 2-3 hrs ( a delay it something that happen a lot yes but the way they handled it again 0 in costumer service )"
Minusy: "The flight attendant was very nice and professional but it was business class so u can't really compare I will definitely will not recommend ppl to fly with them This is not the service you accept for 3000$ flight"

Minusy: "My seat did not recline and due to the number of passangers, no attempt to change my seating was made."

Plusy: "The crew on this flight was amazing. Very attentive, courteous and professional!! The crew was in no way responsible for how terrible this airplane was, and they did a wonderful job of making sure everything was taken care of."
Minusy: "The plane was terribly old and decrepit. None of the television screens worked, the airplane was dingy, brown, worn out looking and just overall gross. This flight was operated by a company called Privilege Style, and while the crew was fantastic everything else was terrible. The food was pathetic and nasty; they served breaded chicken that was so soggy it resembled a used dish cloth. It came with soggy oily vegetables and a cake that had condensation all over it. The only redeeming thing on this flight was the free Polish beer (it was warm). The flight we took going to Poland was on one of their new Dreamliner planes and it was amazing! We were so disappointed with this return flight as it was a stark contrast to the wonderful experience we had coming to Poland. I hope in the future they can discontinue use of these older planes, as it makes flying much more aggravating."

Plusy: "ok"

Plusy: "sprawna obsługa, miła atmosfera! polecam"
Minusy: "prócz wafelka mogli by dać coś więcej do przekąszenia"

Plusy: "nic..."
Minusy: "opóźnienie ponad 2h obsługa nic nie robiła, aby ujarzmić pasażerów niepokornych"

Minusy: "This plane is never on time. Count at least 45 min delay. I avoid this airline. Take their tickets only if they are significantly cheaper than the competitors."

Minusy: "lot nie odbyty przez opoznienie lotu transferowego"

Minusy: "- 1,5h opoznienia - ukrop w samolocie - polaczenie transferowe odlecialo przez opoznienie"

Plusy: "sprawna odprawa"
Minusy: "połączenie transferowe wrocław - warszawa - gdańsk -- lotnisko nie zdołało przełożyć nadanych bagaży we wrocławiu do lotu do gdańska"

Plusy: "It's this application which is really make me like a stupid guy sitting in the airport"
Minusy: "U have to refund the money back this is worst experience I had in my life"

Plusy: "Absolutnie nic"
Minusy: "Lot odwołany. Totalny brak informacji. Zarówno na tablicach (po odwołaniu lotu wyparował z tablicy, mimo że przez ponad godzinę była tylko informacja o opóźnieniu bez orientacyjnej godziny). Mnóstwo opóźnionych podróżnych i tylko 2 os do obsługi. Czekanie w kolejce do znalezienia nowego połączenia 1:45 h. Lot unikać będę jak ognia!!!!"

Plusy: "I have been flying with them for the past 16 years(economy seats), and I have to say that their service,and comfort of overnight flights have improved tremendously! Partially due to the fact that they have 787 Dreamliners now, in which the seats are wider and are reclining more than before, the leg room is bigger, the air quality better. The crew members are very professional,not overly sweet,yet caring and understanding,especially when you are flying with small children.As to those complaining about overcharged luggage- read the rules people! If you go over the maximum limit of 50lb for a check in, let's say 2lb,they won't charge you,but don't expect them to close their eyes when your luggage weighs almost double that!"
Minusy: "The food is ok, nicely packed, but even if you don't like it they have extra options to purchase for a small price."

Plusy: "The crew was nice and courteous. Many amenities to pass the time. Getting off the plane was quick and painless. Food was reasonable."
Minusy: "The flight was delayed an hour, which is fine, but no information was given to why and we started boarding at the updated takeoff time. The process of getting zones lined up and on the plane was a mess. They didn't communicate clearly about zones so every passenger got up and in line, lines weren't directed well, and people kept getting chastized for not knowing what was going on. Once we boarded the plane, we sat for an hour with no reasoning why we waited. When you already have a 9 hour flight, less time stuck in your seat is best. It was hard to understand the pilot when he spoke in English to know why we had delays and any updates while on the plane."

Plusy: "New aircraft was nice, clean, up to date"
Minusy: "Initially the entertainment system was not working. The crew was notified that screens are not working, so they rebooted it once. After some time, my and my daughters screens were still not working. We used call button to get crews attention. However, no one was paying attention to the lights. At some point there were 8 blue lights on throughout our cabin calling for assistance. I got attention by waving my hand and asking for help. I told 3 different times re my screen. They stated that they just rebooted the system and it will be working soon. My next seat neighbors were hour into their movies. No one did come back and check if I'm Ok if problem got resolved. Then they were even ignoring us and not offering drinks at this point. I felt like I got punished for asking for help. That's when I asked for crew person in charge. She was kind and offered to move to economy plus. We did move for majority of the flight. Enjoyed entertainment. However, when there was 1.5 h left of our trip, they woke us up and asked to move back to our seats since the meal plans are upgraded in this section. I was shocked, somewhat embarrassed to move back. I felt like a person that likes to cause trouble/ complainer being punished. Since we purchased full price ticket like everyone, we should be able to enjoy it like everyone. Airline should compensate clients, if there's issue with airplane. Flight to LT was good, however going home was extremely unnecessarily stressful. I'll try my best NOT to fly LOT in the future."

Plusy: "The crew was ok"
Minusy: "LOT planes were late to both directions to the place and 2 weeks later from the place. When we flew with my little daughter - toddler to the destination the plane was late and as a result we were late to another plane, so they sent us to the same destination country but to the different place and then I had to find out were to go further while our luggage was lost (found in 3 days). When we flew back, the plane was late once again and I was told that we might will be left until next day morning, so lots of nervous and stress. The food provided was very poor as well - basically just small chocolate bar and water, tea or coffee, so if you are hungry it would not really help you."

Minusy: "Lotnisko w kopenhadze pracuje poniżej wszelkich standardów, kapitan samolotu SAM PAKOWAŁ BAGARZ bo pastowani i ciapci pracownicy airpoortu nie mieli na to ochoty. SKANDAL!!!'"

Plusy: "Nice flight crew, decent food available for purchase."
Minusy: "I purchased my ticket through Kayak on priceline.com In the description of the fair it was specifically stated that I'm allowed 1 checked in bag. The airline did not send me the standard check in and flight information email, so when out of concer for my flight, I logged in a few hours before to find out that all the good seats were already taken. When I then proceeded to online check in, I was dumbfounded to find out that I do not have any luggage allowance. When I called their English language help line I was connected to a prerecorded message and then promptly connected to a Polish speaking person. Lucky for me I speak some Polish, but if you do not you would have a problem. The person then proceeded to inform me that the flight from Poland to London that I was taking is considered by the Polish airlines as a local flight and for that reason I'm not allotted a free checked in bag. I fly a lot all over the world and this is the first time something like this has ever happened to me. I will now permanently stay away from Lot. They shouldnot be considered a major airline, but a cheap flight air. This way when booking a flight you would know to not expect much from them."

Plusy: "When we got to the airport on the way back home, they couldn't find our tickets. I had online tickets and confirmation, but we were still not on the flight list. We had to go to the ticket counter for them to clear it up and put us back on the flight. The flight itself was not bad. The flight attendants are a bit rude and condescending. The seats and entertainment was not bad."
Minusy: "1. Cancelled our outgoing flight hours before it was set to leave; notified us via email; barely got re-booked via different airlines and had to take 3 different flights to reach out destination; missed the 2nd flight because LOT put us on a flight that was departing 30 minutes before out 1st flight arrived. 2. When we got another 2nd flight, we arrived at our final destination without our bags. LOT assured us that our bags were on our flight before we boarded but calling and confirming that they were able to transfer our bags (only had 40 minutes between flights), but of course, it was a complete lie. We did not get our bag until the next day in the evening over 24 hours later. At that point I was happy they found them and gave them to us. 3. Turns out, they cancel flights pretty often and they also book people on transfer flights that are too close for people to make it. We traveled with a handful of other passengers that had the same experience and people were in tears about their horrible travel experience. 4. Warsaw Airport - they only have 5 passport control officers clearing travelers and because they don;t have lines or any type of organization of these travelers, the lines our out of control. People are pushing each other, crying because they are missing flights or not feeling well because of no air and all the pushing and shoving. I was pregnant standing in the line for over 40 minutes. They would not let pregnant passengers or passengers with kids with them pass in their disabled line. Only people in the wheelchairs were allowed to pass there. Horrible airport and even more horrible airline! PLEASE SPARE YOURSELF AND DO NOT RUIN YOUR VACATION."

Plusy: "Simple, quick service."
Minusy: "Very basic service but not really any issues."

Plusy: "(w miarę) nowy samolot"
Minusy: "lot 9 godzin, nocny. Na śniadanie serwowana 1 kanapka (bułka z dodatkami) oraz mała miseczka owoców. Żal. Duzo byś szanowny Locie stracil na normalnym śniadaniu?"

Plusy: "Opóźnienie i długo trwała kontrola bezpieczeństwa w MUC."

Plusy: "Cabin crew were at least apologetic after the delays and shambolic boarding process (see below)."
Minusy: "Chaotic flight that was delayed due to overbooking and the failure to deal with it in any competent way. An apparently overbooked flight led to a cascade of errors - there seemed to be a total breakdown in communication between the gate/services team and the ground crew, etc. as to where the extra passengers came from and what could be done with them. They even admitted to their being many misunderstandings among the LOT staff themselves as they struggled to rectify the situation. The worst outcome was that we got trapped in the bus, right outside the plane, for 30 minutes. They had sent us to board while back at the gate they were still arguing over who should actually be on the plane. During this time there was no sign of the cabin crew at all. After 10 minutes or so the driver left to go and have a chat with some of the ground ops team and we were left on our own as the windows steamed up and small children started to cry. The whole thing was an appalling exercise in miscommunication - both between staff themselves and between staff and passengers."

Plusy: "The food was good for an airline. on business class dreamliner from Toronto to Warsaw the seat is comfortable, if a little short for a 6'5" person. In the sos called "buisness class" to Israel the seats are as crampped as any cattle class of a low cost. I wish those idiots that invented "euro club" would understand that it is a first class ripp-off and that if they are only flying two people per side using real comfortable seats makes faar more sense. In short - euro club is BS of teh worst class."
Minusy: "The atitude of teh staff on teh flight was OK. Other than that very sour including teh check-in and teh businss club. Going through the border control in Warsaw took 45 minutes. Luckily the flight was delayed. In short, the attitude is strictly old fashion eastern block. On the dreamliner business classs the TV's did not work, but in any case they are way too far (about 6 feet) from the passanger for comfort. Very impractical."

Plusy: "I love flying on the Embraer jets. Very comfortable. Flight was punctual, crew were friendly and helpful. Cabin had a good atmosphere. Warsaw Airport is a great airport to transit through."
Minusy: "The meal service is a bit inconvenient. First round, they sell food. Second round, they give out complementary drinks (tea, coffee, water, no juice or soft drink). Third round, they give out a complimentary snack. It takes ages (more than half way through the flight) for free snack to come around! I would rather eat my bar before getting my drink. If you could reverse the order I think it would work better. That is, give out the free snack, then the free drink, and then lastly sell drinks and snacks to those still hungry."

Minusy: "I fly 35 years at least 2 times a year to different companies. For the first time in the life of the company flew Lot (and the last) and was unpleasantly surprised: 1. The stewardesses did not hide their antipathy towards the native speakers of English and Russian (they were scornful and rude), although they were friendly and attentive to the passengers speaking Polish, 2. The food is tasteless and small (I have ordinary needs)."

Minusy: "Many people on this flight were bothered by the fact that their families were split up all over the airplane and no one could sit together. During boarding there were groups of people who had all been split up and were desperately trying to switch seats with others. I was traveling with a 15 year old, and even though she is not a small child it was very nerve wrecking to be seated 20 rows behind her, not being able to keep an eye on her (even more so because she gets car sick and has thrown up on airplanes before). I don't think I've ever flown where my group was not at least seated in pairs. This was very disappointing."

Plusy: "Food and entertainment was ok. They usually charge for any alcoholic beverages, though."
Minusy: "Extremely rude staff (allowed a passenger to almost break my hand luggage with hers, and literally laughed at my concern,) kept us on plane for 2+ hours with minimal info given on the problem, then de-planed and kept us waiting at Warsaw airport for another 2 hours (no food, water or even a manager appeared until the end of that 4 hours, by the way, and only after a screaming mob of passengers formed,) then kept us on the new plane for nearly another 2 hours. This made for an approximate 6 hour delay, with minimal comfort, food, water, info or sympathy throughout, nor an offer to switch our flights and/or provide night accommodation due to the 5+ hour delay on this evening flight (as is within our passenger rights.) The plane finally arrived to JFK way after 1 a.m., which completely ruined weekend work and social plans, not to mention how exhausting and disrespectful of an experience it was. PLEASE NOTE THAT EVERY SINGLE OF THE FOUR LOT FLIGHTS I'D UNDERTAKEN THAT WEEK WERE DELAYED IN A SIMILAR FASHION - AS IN, WITH LITTLE INFO OR EXCUSE. No, thanks, Lot - and you should refund us all."

Plusy: "The entertainment on the plane was great. Large selection of movies, music, and TV shows to keep yourself entertained. The dinner was adequate. It was also nice having the overhead screens continually update our flight progress."
Minusy: "The seats are incredibly cramped, by the end I was feeling seriously claustrophobic. It didn't help that we left late. The boarding process was a mess, nobody seemed to know what to do, and the announcements were all mumbled to the point where I was just guessing what to do. The second meal served was inedible as the bread was completely stale. Also, one of the toilets was broken and kept flushing, even when sitting on it. Like the boarding process, disembarking was sloppy and confusing. It took a very long time to open the door, and they only told people at the last minute that they needed to get their passports out."

Minusy: "Lot trwający 30 minut był opóźniony 3,5 godziny."

Plusy: "Entertainment was good. food was free"
Minusy: "Then the flight from warsaw to JFK was fine, but when we landed there was only 10 minutes for me to get to my next flight and i asked the attendant if she could call my gate ahead and tell them I'm trying to make it, and she grunted and told me to sit back down. Then i proceeded to go to baggage claim where my bag never showed up and when I finally saw that it wasn't showing up I sprinted to my next flight and got to the door 15 seconds after it closed. Then i had to spend the night in NYC and was unable to go to buffalo unitl the morning after having spent already the whole day in the airport since my first flight didn't take off until about 5 hours after it was scheduled. And now I still do not have my bag, and jet blue says they never got it from LOT airlines"

Plusy: "The food was good, the flight crew was curteous altho not English speakers."
Minusy: "The flight was one hour delayed and during boarding most of the time only one person checked us all in for a full dreamliner. There were at least four other LOT employees standing around who could have pitched in. I had a window seat with a large man next to me who overflowed into my space making it uncomfortable to just sit. I couldn't even cut my meat without bumping him. Because LOT upgraded random people before the flight, I would suggest they wait until they board and see who doesn't fit in the tight space and move those people."

Minusy: "Delayed flight"

Plusy: "We got home early by about a half hour and the flight was smooth and quick."
Minusy: "Didn’t find the crew to be as friendly as I have had in the past. They wanted us to pay for headphones. Was travelling alone with an infant makes coordination etc hard. Didn’t offer help or anything."

Minusy: "Our flight got cancelled in toronto Lester B Pearson Airport due to a snow storm and we were stuck in the airport for almost 24 hours and we werent even offered a hotel for the night. So we decided to book a hotel for the night through Kayak and paid over $200. Went to the hotel and were told there were no more rooms available until the next day. We called kayak customer support and they wouldn't refund our money!! Horrible experience never again! Never flying Air Canada again !!"

Plusy: "Food was great"
Minusy: "Nothing"

Plusy: "Got there with minimal delays"
Minusy: "Inattentive staff, broken tray table, seats not cleaned between flight ( covered in food crumbs), small seats"

Plusy: "on time"

Plusy: "I watched incendies and lion and both were great films so I commend your film options. The crew were all pleasant and the flight itself was good."
Minusy: "The chairs have no low back support. I rolled up my sweater and put it behind my low back because the chair is so poorly designed. It seems to encourage a slouched position. maybe you have it that was to encourage people to upgrade their tickets. I hope that's not the case as that would be cruel."

Plusy: "The crew was great, the seat was spacious enough, food was decent (enough to make me happy and not hungry) and the movies were 9/10."
Minusy: "Still don't understand why I can carry on my skateboard from candada but have to check it when I'm in Europe... this isn't very convenient and costs too much extra money."

Minusy: "The prop aircraft that Air Canada uses for the YYC-YEG route are old and cramped. They do nothing for the Air Canada brand."

Plusy: "It was aweful !!!...."
Minusy: "Staff barely available . Entertainment, drinks charged ,why ? They were free flying to Europe ?!.Air Canada Rouge terrible in every possible way !!! Flight delayed by 2.5 hr....bathrooms dirty and when same mentioned ( no room to place more dirty towels in) staff indifferent !!! Lufthansa is shooting itself into foot by Air Canada alliance .Never again will I book my flight with Air Canada Airlines ( God forbid Rouge).Flight Toronto Vancouver ,disgrace ....freezing cold on board but staff wouldn't notice same because they were not present except giving off skimpy 2 servings of water/juice . Tea (old ,too strong,yak).Wake up people ,none of the passengers I spoken to had anything positive to say ! I liked my Lufthansa flight to Europe but for the sheer reason having to return with Air Canada I will avoid booking this flight .Thank You."

Plusy: "Video screen in seat back so I could watch movies"
Minusy: "I forced to check my carry on bag despite the fact that there was room in overhead compartments. Consequently my bag was damaged when loaded onto plane, or when unloaded onto baggage carousel. Disorganized loading of passengers onto plane."

Plusy: "Movies"
Minusy: "Poor snack options"

Plusy: "A few turbulents just before landing but great flight crew."

Minusy: "I didn't like the fact that I paid 14$ for wifi and it kept kicking me off all the time. Also when we landed in Edmonton we circled their airport for half an hour then finally landed and we were stuck on the Tarmac for additional 45 min while we waited to get towed to our terminal. All in all terrible first time flying with air Canada and will never do it again. West jet flight I took to my destitnation was awesome"

Plusy: "There was a hour delay but once on board the crew and flight was excellent."

Plusy: "Decent movie selection on one of my flights"
Minusy: "I had booked my Air Canada trip and had a single stop-over while I switched to a different plane. Both of these planes were Air Canada. I Even though I made it through Customs in the shortest time possible, and back through security, I still managed to narrowly make my second flight. They were final-calling my name and actually taking off earlier than expected. Had I been 2 more minutes late, my flight would probably have taken off. I didn't check any bags either, so had I checked one, I don't think I would have made my second flight."

Plusy: "Got free internet for their troubles."
Minusy: "They boarded us already a half hour late on our plane. Then after we were all boarded they decided to tell us that the pilots had not even landed from their previous flight yet. Once the pilots finally got on board the aircraft they still took another 40 minutes to do their routine checks. Almost two hours later we finally took off."

Minusy: "I found the crew members more involved in there own personal conversations rather than the guests.... Trying to get there attention was virtually impossible...."

Minusy: "10+ hour international flight and there were no TV's and no free alcohol. There was an option to rent an ipad."

Minusy: "If you are going to make people download things in order to watch movies or tv on a nine hour flight. You shouldn't charge people that don't have the devices to use one that you have on board. Also, making your entertainment app only available to apple customers and not android seems very unfair."

Plusy: "The service was fantastic flying over night is never fun but the staff made the plane very comfortable"
Minusy: "The plane was very cold"

Plusy: "Food was actually pretty decent tasting and priced."
Minusy: "One of the female flight attendants was quite mean and just had a poor attitude. Glares, muttering under her breath at passengers etc. Overhead storage is just a nightmare! Always filled to the brim. I've heard flight attendants bashing passengers about it openly. Maybe if you didn't charge $25 per bag per leg people wouldn't do this. Something reasonable like 5-10$ would help this problem HUGE."

Plusy: "1. Pilot kept plane informed which is great especially when there is potential turbulence."
Minusy: "1. No entertainment on the flight. Not even opportunity to see where the plane is in flight and when we will arrive. No USB charger on the flight. Very outdate plane. 2. The plane was very dirty - trash in between the seat 4. The food was the worst I ever tried on the plane 5. I was very surprised at the very disappointing service. I must say, with all the travel I do, apart from 1 young lade, the flight attendants acted like they loathed being there. It is so disappointing especially b/c I am Canadian so it is a bit embarrassing that Air Canada seems to have such terrible service. 6. The flight attendants were out of a lot of things, I heard them mention several beverages they were out of throughout the flight. I also heard them say that there will be no hot beverages while seatbelt sign is on (which it was a lot). I guess that is reasonable, however, it is the first time I have encountered that on the place. Instead they directed to passengers to come up to the back of the plane to get a hot beverage when the seatbelt sign was off. I did a few times - 1st time they said they were out of cups and to stop by later. But 2nd time had the cups. Did these cups get magically delivered midair or perhaps maybe they just needed to bring cups from the storage on the place and could have given me an option to wait while they retrieve them. 2nd time when I stopped by to try to get a hot beverage, a lady with black hair just gave me an empty cup. The whole experience with this flight was confusing - some attendants seemed not to understand fully what passengers were asking."

Plusy: "There was enough legroom, as compared to airlines like Cathy Pacific."
Minusy: "All the flight attendants seemed a bit frazzled; I felt guilty for asking for wine with lunch, and you had to either use your own device or pay $10 to access the in-flight entertainment. Even then, I could only watch TV shows on my laptop --you need an app to see movies. Very strange and felt like being in a domestic flight."

Plusy: "The cabin crew was friendly and very attentive, since they realized the passengers couldn't get any peace or comfort due to the screaming child problem."
Minusy: "Nine hour flight from Warsaw to Toronto, 7 hours of on and off ear-piercing screaming two year old child. Even though it was a daytime flight, most passengers wanted to sleep due to early morning wake up and previous connections. Even for somebody who wished to stay awake, there was nothing pleasurable about this situation. The airlines are going to have to figure out how to deal with this ever-increasing problem on long-distance flights, like a closed door quiet space for the parent and child. It was like being trapped in a torture chamber. If an adult had created that much commotion and misery on a flight, they would have been forcefully subdued and probably arrested. A few minutes of a crying baby can be excused, but this was non-stop disturbance by an unruly child and complacent parent(s)."

Minusy: "So uncomfortable"

Plusy: "Crew was friendly and courteous."
Minusy: "Flight delayed as usual (for Air Canada)"

Minusy: "They should have checked the plane before boarding. When the plane was ready to take off they discovered an issue with the lavatory. we had to sit in the plane for more than an hour to get this fixed."

Minusy: "Six hours stuck at an airport with no where to get decent food and ended up sleeping on the floor. There should not be a stop to flights at night time."

Plusy: "Staff was courteous and friendly. Check-in was quick and painless, despite the mobile boarding pass not working properly."
Minusy: "Did not ear food or use the in-flight entertainment. Seats are TINY! As a person with very broad shoulders, I found myself literally wedged into a corner as to not bump the person next to me. These planes should not be 3 seater when they are designed for two."

Plusy: "Staff was at least friendly"
Minusy: "For a 5+ hour flight only beverages were offered - anything else (such as a snack or small meal) had to be purchased. Very cheap service IMO. The selection of entertainment (movies/tv shows) was exceptionally limited and out of date. Their way of boarding the plane (via zone) is very backwards as families with children weren't asked to board until half way through the plane loading (unless those families had already paid for the more expensive zone upgrades). Most airlines let them load first to give them extra time. My checked bag was 1.2kg over the limit so I had to open the bag and switch 1.2kg of clothing into my carry on in front of the rest of those checking in. What an embarrassment and such foolery. All in all Westjet does a better job for trips across Canada. Will not be trying Air Canada again."

Plusy: "Seat was broken, you can not recline seat. Flight was full, I was told so you have to sit on same seat. Secondly, there was one kid who keep crying yelling like hell, big time headache. It was about 6 early morning flight came at airport by 3:00am thought will sleep on air. On boarding, only drinks was offered, not even cookies or snacks there."
Minusy: "Broken Seat No cookies or nuts, only drinks For kids or infants- airline should give them last seats or offers Air buds."

Plusy: "Okay"
Minusy: "No cookies or pretzels."

Plusy: "Crew members were very helpful and friendly."
Minusy: "We were delayed another hour on the tarmac for refuelling. Seems like they should have delayed boarding."

Minusy: "Air Canada has the worst customer service. Hate flying with them"

Minusy: "They lost my bag which was full of important clothing I needed for interviews this week."

Plusy: "Liked the smile in the faces of the crew as they served the snacks"
Minusy: "The flight was delayed for more than an hour"

Plusy: "Noting"
Minusy: "It wascancelled and rebooked for next day. Then the person whi gave me the ticket told me no hotel booked other one told me just take a blanket and sleep in the airport!!!!!! Is that a joke!!!!"

Plusy: "Linda the Air Canada check in Agent at the Priority desk in Calgary was the best Check in Agent I have ever dealt with in over 20 years of business travel. I was with my family and she even made a special effort with my two Granddaughters that they are still talking about today. She is the reason Air Canada still has ALL of my business every year"

Minusy: "Air Canada as well as WestJet charge exuberant amounts for local flights. They offer services and leg room of a budget airline while charging prices at the top range of a regular airline. Lack of proper competition in Canada allows Air Canada and WestJet to charge whatever they want since there are no other real options"

Plusy: "Fast"
Minusy: "Fast boarding"

Plusy: "The comfort of a Dash 8 was surprising. The seats have a suitable amount of leg room which I'm actually scared to mention so they don't add an extra seat to each row to take it away. Not too much, not too small, just right for a 6 foot man to not have his knees pressed against the seat in front for the whole ride. Small plane size did allow for quick retrieval of bags at final destination."
Minusy: "Where to start? Dash 8's shake, rattle and roll for the whole trip. Felt like we could fall out of the sky at any time. Staff don't care. Split our group after rescheduling due to aircraft issues despite seats available on both connectors. Said to wait until next stop to fix. Next stop said nothing they can do since we checked a bag. Put 2 hours between arrivals just because they can. Blamed it on the computer."

Plusy: "The flight was smooth and pleasant . The crew is friendly and acoomodating. the fligt back to Edmonton was on time. Boarding was smooth and fast."
Minusy: "Flight to Vancouver was delayed for half an hour. It's a good thing I didn't have a connecting flight to catch."

Plusy: "The ride was very pleasent. Staff were always smiling and super nice."
Minusy: "The lack of arm space and limited seat recliner."

Plusy: "The crew was very friendly. I think the one lady was new, but she was very outgoing and helpful. Always smiling. This plane had 2 seats per row, I think it was perfect."
Minusy: "Boarding was delayed because of weather, I know that is not in your control but I had someone picking me up and they waited a long time. I had to buy them lunch. There was no food on this plane. There was no touch screen entertainment system. It was have been nice to have that."

Minusy: "The drink service only had juices and no small complementary snacks were given. Air Canada is sure getting cheap..."

Plusy: "Kayak's reasonably priced tickets"
Minusy: "No in-flight entertainments in the equipment (plane)"

Plusy: "The crew was very helpful, I had a layover in Toronto. My flight was for 1830, however there was a 1720 flight which I once mostly boarded I asked if I could get onto and the check in agent was very kind and accommodated my request. Many airlines and businesses in general do not exercise this kind of discretion, so it was very much appreciated!"

Plusy: "Awesome flight was on time arrive 1/2hr early. Luggage was no problem. Good job air Canada and crew."

Minusy: "Ni air on during boarding. VEry sweaty hot. Cant you regulate the air while still at the gate?"