My connected flight from Warsaw was late. We have to run to the gate in Istanbul. Our bags did not arrive to Boston with us. Three days later we still do not have them.
They should allowed free seat section
Turkish Airline is absolutely terrible!
Minusy: "Horrible food, crew wasn’t nice"
Plusy: "All what you served !"
Minusy: "Everything is okey !"
Plusy: "Some crew was attentive, others were not. Piloting was good"
Minusy: "Upgraded seats in the planes, especially business class, seats did not work properly or recline all the way, very uncomfortable. Food was mediocre at best, movie library needs updating. I'm also not sure why an older model of this aircraft is used on such a long haul flight."
Plusy: "The flight was good as well as the service"
Minusy: "No complaints"
Plusy: "Plenty of films."
Minusy: "Cabin was too hot."
Plusy: "The plane was late for operational reasons - the team made efforts to make the delay as short as possible."
Minusy: "The plane is really old - I could not adjust the air flow above my seat since it was broken."
Minusy: "I didn't fly, they opened counters late, closed the gate early didn't make an announcement."
Minusy: "Personal and service were grea!"
Plusy: "Food was good but not excellent. Good inflight entertainment system and choices."
Plusy: "The service was excellent, staff helpful and understanding."
Minusy: "No business class priority boarding, no assistance available with transfer."
Plusy: "Crew were so patient"
Minusy: "During the delay we had to wait inside the cabin and it was too hot:( children got mad:/"
Plusy: "Food was excellent!"
Plusy: "Vegetarian option was tastier than other flights!"
Minusy: "They ran out of a lot of food and drinks we wanted. And almost ran out of vegetarian entrees for us even though we requested them ahead of time. Almost no leg room in coach. My touch screen wasn’t working properly which made it hard to choose and watch movies."
Plusy: "Perfect service. Perfect food. Best lounge. Flawless"
Plusy: "Super service clean nice airplane ✈️ departing arriving on time"
Minusy: "I have been told at the airport that I had an unconfirmed flight and was told that I could not travel to Istanbul. I am still at my departure city, in Chicago. I bought my tickets just like anybody would, go on the website, pick the flights and pay. But someone did not do their job correctly and did not correctly confirm my flight. I paid for this incompetence by missing Christmas and a business meeting. Do not think it will never happen to you, it is just a matter of time that this kind of bad service catches up to you. The system is so disconnected or careless that it can't even figure out I couldn't take the flight which it is is asking me a review for."
Minusy: "It was a struggle to get our hotel from the turkish hotel desk crew. We were travelling from Cape Town to Toronto with a little baby and had a layover of approx 10 hours at Istanbul. They claimed that our layover was 9 hr 40 mins (and not 10 hours) and I had to argue before we finally got a transit hotel. Their customer service is poor."
Plusy: "Everyone we encountered was friendly and helpful. They fed us and gave us blankets and pillows and slippers. They were lots of movie and tv choices. It was a very pleasant experience."
Plusy: "Smooth and easy, pleasant staff and service flight."
Minusy: "The transfer/passport control in Istanbul was very crowded. We were at risk of missing connection. It would have been helpful to have airline representatives in area to direct customers and provide connection information."
Minusy: "I like everything"
Minusy: "The flight was delayed leaving NY"
Minusy: "our luggages were left in instanbul so when we arrived in kenya we waited for long before being told our bags were left in instanbul,were had to come next day to collect,stressful experience because we were staying like 80 miles away"
Minusy: "I was happy with everything"
Plusy: "Very professional and very convenient."
Minusy: "terrible delays and little assistance in Warsaw from turkish airline desk"
Minusy: "Turkish Airlines did not transfer my bag. I am still waiting to find out if it has been routed to MLX."
Minusy: "Steward refused my wife beer or wine saying he was doing food while still serving other male customers alcoholic beverages, steward never told passenger in front of my wife to put up his seat at mealtime. Seat comfort and service in economy are below other airlines."
Plusy: "Crew was professional, pleasant"
Minusy: "It wasn't communicated beforehand to check in our baggage to electronics."
Plusy: "Everything was great, smooth, professional and above expectations."
Plusy: "same as above, i love that i was able to check in online and choose my seat. I love the kit (toothbrush, socks) and the quality of the pouch - super love it! Pillow and blanket as well is still the same quality as before."
Plusy: "The in-flight entertainment was above average. The in-flight crew was fine, although not particularly gracious or kind."
Minusy: "The on-ground customer service in Istanbul was the worst experience I have ever had with humans in my whole life. They were unhelpful, rude, blatantly ignored people, dismissive, walked away from customers when they didn't want to deal with them, did not do anything to keep order when people were cutting in line after people were waiting for 4+ hours. I will avoid flying Turkish Airlines as best I can."
Plusy: "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
Minusy: "On Board food offerings, seats are a little tight"
Plusy: "Excellent air lines overall. From the hospitality of the crew and all their efforts did not go unnoticed. The food was great and the selection of entertainment that was available was much needed for a 10 hr flight."
Minusy: "The only issue I had was the WIFI. I was unsuccessful in logging on after a couple of hours and a million attempts. Trying everything but was unable to get my a lot of work done, so it was unproductive time for me."
Plusy: "Love the entertainment choices, behind able to watch while seasons of TV shows, new movies. Makes the time pass easily."
Minusy: "When you are doing a long flight, you don't want fruit to be the only choice for dessert. It's hard enough being gluten free but to find that nearly every airline just thinks that fruit is acceptable is disappointing. They did provide a gluten free bread roll rather than the usual rice cakes but on two recent legs, didn't heat it. When I told the flight crew the second time that it is inedible when not heated, he was great and said he would do that. And it is nice to eat grilled vegetables which are delicious but sometimes particularly on a long flight, a bit more variety is needed. Turkish Airlines is excellent but fixing this would make it great."
Plusy: "Unfortunately for Turkish A. the plane was less than 1/3 full...tourism to and from Turkey seems to be way down for a number of reasons. That made it spacious coupled with a relaxed pace of passengers and crew. The lunch served was quite tasty and satisfying. No hassles about carryons weight or size. Electronics aboard seemed to work fine for those interested."
Plusy: "The sevicewas great! i liked their food. It was very fresh and testy. The tv screen had a lots of great movies. I enjoyed my flight. Thanks"
Plusy: "A lot of media content"
Minusy: "driving to the plain by bus"
Plusy: "One of the best airlines we've flown"
Minusy: "Bags took long to come out in JFK even though they had priority tags."
Plusy: "I was upgraded to business class for this leg of my total journey. It was incredibly comfortable experience. The recliner seats with the massage feature add immensely to the overall experience."
Plusy: "that we got to check in 2 bags"
Minusy: "-lost one of my bags"
Plusy: "I loved it from the second it started, I didn't want to get off the plane. The service and comfort can't be beat. You get alot more than what you pay for."
Minusy: "The entertainment was a little out of date and lacking but everything else makes up for it"
Plusy: "Food was great and service friendly. They weren't stingy, either; even on the 3 hour flight you got a real meal. Boarding went smoothly, too. Transfer was easy. In flight entertainment had lots of good choices."
Minusy: "The seats were too small with too little leg room. I'm not that tall, only 5'8", but I could not barely get the headrest up to my height, and my knees still touched the seat in front."
Plusy: "Cabin crew was quite attentive."
Minusy: "Boarding at Istanbul airport took a very long time and was not organized. Meal preference was not recorded properly, so there was a scramble to find me a vegetarian meal. Flight was pretty delayed."
Plusy: "Great crew. Very organized. In flight entertainment system was top notch. Food was great. Was very impressed with everything."
Minusy: "Needed about an extra inch of leg room. My husband and I are talk, so it was a hair too close."
Minusy: "They changed departure time by 30 minutes and did not send a single message."