Znajdź tanie loty na trasie Mediolan - Newark

Minusy: "Reckless and inconsiderate airline. The only carrier refusing to modify travel due to Covid-19 pandemic"

Plusy: "N/A"

Plusy: "Delay was for 30 min"

Plusy: "Awful!!!"

Plusy: "The AC was working well during the flight. Food was so much better than United and crew was very nice and helpful."
Minusy: "The seats in economy class are horrible, I had to get up every hour for a short stretch. The entertainment system remote control was very sticky, quite disgusting. Good think I carried some disinfecting wipes."

Plusy: "The expedited transfer from late flight out of Rome was an amazingly efficint process, much appreciated. Was very stressed when I thought I could not make the transfer, but Swissair really had it covered. My compliments"

Plusy: "Very short flight so pretty standard."
Minusy: "The flight attendants and employees at the airport seemed completely miserable. I heard flight attendants telling passengers on multiple occasions that because the flight was short they couldn’t help them."

Plusy: "The loveliest crew possible and the easiest and most efficient connection logistics imaginable! Full praise for Swiss Air"

Minusy: "Because we missed our connection on our incoming flight, due to a delay leaving Newark by Swiss, Swiss cancelled our returning flights. So when we got to the airport on our return day, we were not booked on any flights. We were required to stay overnight and take a United flight home. Will avoid Swiss in the future."

Plusy: "Though I was never sent an email for my daughter's check in, I had a different reservation for her but still under my name and same email, when I called on the phone the people were pleasant. They still never provided me with an email though and information allowing me to have my daughter checked in. they only provided me with her reference number."
Minusy: "All in all we had a poor experience and my family and I were disappointed. I'm about to book yet another ticket for my brother, but this time I'm not considering Swiss Air. Just so you know, I'm a very positive person and appreciate every polite and courteous gesture. Unfortunately this experience didn't allow me to do so."

Plusy: "A good airline and a good flight. Lots of entertainment options."
Minusy: "Zurich is a confusing Airport, where signs are not obvious, and the queues are poorly formed. They should improve that for sure."

Plusy: "Everything went smoothly on the rebooked flight the next day through Vienna to Newark USA. The flight on Austrian airlines was quite comfortable, good food and entertainment for the long flight. Boarding and deboarding all very smooth. Very helpful SWISS staff helped locate our luggage when we missed connecting flight the previous day."
Minusy: "Thunderstorm at Zurich caused delay of our flight into Zurich, and we missed original connecting flight to USA. Many other travelers affected and there were no other flights that day. One wonders if they could have held the flight for one hour or so to allow everyone to make the flight. There was a huge line, 2-3 hours of waiting, at SWISS transfer desk to rebook. It took another 2 hours to locate our luggage. I believe SWISS were required by EU regs to provide overnight accommodations and meals. But the hotel was 30+ km from the airport and we were not confident we would have transport in the morning to make our rebooked flight. Because we could not take the chance already being delayed by a day, we booked an airport hotel at our own expense. Overall experience of the missed connection was negative based on the airline's (SWISS) procedures, but the individual SWISS staff helping us were all helpful and made extra effort to accommodate."

Minusy: "None"

Plusy: "Though our flight got delayed, we arrived almost on time."
Minusy: "Because the flight was delayed, boarding seemed a bit chaotic. Everybody tried to board at the same time. The seat had technical issues - it would either recline or be upright. The crew had to spend quite a bit of time trying to figure out how to return from a flat bed to the upright position. Entertainment was re-booted 3-4 times during the flight to get it to work consistently."

Plusy: "We were about on time"
Minusy: "No power outlet, cramped due to passenger reclined fully also made using entertainment screen impossible."

Minusy: "Waited for baggage at Newark for more than 45 min"

Plusy: "Cabin crew were friendly, efficient, courteous Refreshments generous and excellent. Good movies."
Minusy: "Rather than boarding economy passengers by row number, there is a free-for-all at the gate, and tedious blockage in the aisles as passengers wait for others to place carry-on luggage. More leg-room than United, but still a bit crowded for tall people. VERY BAD DESIGN of arm-rests, which do not go up all the way into the seat but instead jut out at an angle."

Plusy: "Dry. I’ve food and really felt pampered"
Minusy: "I paid extra for economy plus with extra legroom and a seat that reclined more - waste of money - the seats were extremely uncomfortable!"

Plusy: "Staff walked around with water quite a bit, gave my kids a special kids meal"
Minusy: "A little tight in economy and i am short"

Plusy: "Everything was as accommodating as possible."

Plusy: "Excellent food."
Minusy: "Yet again, was "randomly" chosen for extra security. Flight was delayed for over an hour because of mechanical failure. A/C set at polar temperatures."

Plusy: "The flight was delayed due to technical problems, and they immediately gave each person 20 Francs towards dinner while in the terminal- which was very nice. The aircraft itself was impeccably clean, even though it had already carried passengers elsewhere earlier in the day. The service was fantastic, and you can never go wrong with free chocolate."

Plusy: "Outstanding service. Friendly flight attendants."

Minusy: "Was sent through two redeem security screenings. In Zürich. I doubt this was the airline's fault but it had been a very early morning and it was challenging to remain patient."

Minusy: "Flight cancelled so I didn't like it at all"

Plusy: "The food was really great! And the crew was very friendly."
Minusy: "Many delays that seemed unnecessary. We waited for a while for late passengers to board, which seemed strange, given that last time when Swiss made me miss my transfer, the next plane left without me when delaying takeoff would not have been necessary at all. After the passengers arrived, we were delayed again because of weather. And once we arrived at Newark, we had to wait for over half an hour to get to the gate for some mysterious reason."

Plusy: "I was concerned the connections would be too tight but it worked out great!"

Plusy: "The flight attendants are great and their aircraft are very clean and comfortable. I especially appreciated the request for passengers to raise their seat backs during meal times."

Plusy: "Food was tasty and of decent proportions, entertainment, while somewhat limited in selection, contained a number of compelling movies bar I enjoyed. I had a bulkhead seat, which was exceedingly comfortable"
Minusy: "USB port was broken in the seat, but enjoyed the entertainment offered that I didn't need it."

Plusy: "Attention to details from flight attendants"
Minusy: "The food was not to my liking except for the crackers, ice cream and water!!"

Plusy: "Crew, food...."
Minusy: "As I said before..."

Plusy: "Even though the flight felt like forever, the cabin crew did such a wonderful job at making us all feel comfortable. The food selection was great and the fact that the staff was approachable was also a great plus. Will definitely fly again using Swiss air. Thank you"

Plusy: "Good entertainment variety. Food was good, including snacks. Generous with drinks as well. Crew was polite and friendly."
Minusy: "Letting us know about the delay prior to boarding could have allowed us to use our time better. Instead we sat at the gate and in the plane. Seats (economy) a bit closer to each other relative to other planes and the armrest does not fully go up which does not allow us to use space as much as possible."

Plusy: "I cannot check in online for us flights so I need to get my seat at the check in. I am flying with swiss every month between Zürich and New York but a lot of Ines I get a shitty seat even if I am silver status As a frequent flyer I expect a priority handling which is not the case . No upgrade poaaibility due to wrong booking class (even if flights are very expensive) if this continues to go that way I will change airline alliance This is more a miles and more issue but it is really annoying me in a way that I really consider changin"

Plusy: "Again, crew and food."
Minusy: "I will only say that I am writing this review as we are sitting on the plane in Newark where we are waiting for our gate for a half an hour already and we do not know when we would get off board. And oh yeah... the flight was originally late for about an hour too! Simply unacceptable!"

Minusy: "Better seats"

Plusy: "The crew was very good--attentive and helpful. The food was excellent too, as they offered regular liquid refreshments and several snacks plus a meal. The chocolate was a special treat."
Minusy: "My seat had been given to someone else also, and they boarded before me, so I had no seat for some time. I was told to stand in the back, which I did for a long time. Eventually I sat down on the edge of a place and a stewardess snapped at me. I've had back surgery recently, so all of this was very difficult. Finally given a seat. No internet--big drawback on overseas flights. On our trip there, one bathroom was a mess, plus out of toilet paper. Told the stewardess, and they closed it for a while--took some time for it to be attended to. The entertainment choices are VERY slim--don't know why a more extensive list of choices could not be made available."

Minusy: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."

Plusy: "General good service, food was good"
Minusy: "Airplane wasn't clean, we had hair on the headrest cover and asked one of the crew members for new headrest cover but was ignored."

Plusy: "Food, service"
Minusy: "Room in economy"

Plusy: "This direct flight from Zurich-Newark is pretty comfortable, especially if you get the two seats at the either sides of the plane (it's a 2x4x2 config in Coach). The food is really good, they are generous with drinks and the crew is really friendly and smiling! Would take this flight again without any reservations in future!"

Plusy: "Food was adequate for economy. Free drinks on trans-Atlantic flights are a nice perk. Cabin crew is friendly."
Minusy: "Flight was delayed due to incoming aircraft. It was probably not the airline's fault. Berlin Tegel gate area is too small for international flight - not enough seats and nowhere else to wait after security."

Plusy: "Great service"
Minusy: "I loved everything"

Plusy: "Airline attendants were very polite and nice."
Minusy: "Older plane, arm rests did not go up all the way, and missed landing on the initial approach to Newark, which delayed landing for another 20 minutes."

Plusy: "food was pretty good, nice selection of movies"
Minusy: "cramped seats"

Plusy: "This flight left on time and landed safely."
Minusy: "Not worse than other international flights. Entertainment system better than Lufthansa or United. This plane used the 2 jack connection for headphones, which prevents one from using own/normal stereo jack headphones. The provided phones are terrible had to be cranked really loud because of the plane noise, it was almost impossible to understand dialogues in movies."

Plusy: "The staff were friendly and helpful, even more so as we traveled with two small kids. Very professional, high standards even for economy!"

Plusy: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Minusy: "Online check-in was complicated by my visa and made worse when I went to check-in counter at airport and representative did not know how to enter my info into the system. There should be better training provided to ensure people who are foreign citizens living in another country on visas can be easily processed just as quickly and efficiently as everyone else."

Plusy: "Good communication, helpful and friendly staff, usually on time, and better than average food & beverage options."
Minusy: "Entertainment system is limited and touchscreen was not calibrated so I had to use the handset."

"Exelent"

"Everything good, Thanks so much"

"Everything was great with Turkish Airlines."

Minusy: "Turkish Airlines are doing great job for customer satisfaction services and timing"

Minusy: "Airline could not handle the two hour fog delay which led to tremendously long ticket desk lines and violently angry customers. Terrible experience for staff and customers."

Plusy: "Service was amazing, great communication and food/drinks was nice! Entertainment was great."
Minusy: "Seats are close together not a lot of leg room if you are tall lile myself. Also need more bathrooms the lines were long. Seats dont recline too far back for a long flight makes it difficult."

Minusy: "The seats are to close together and did not recline, also very warm on the plane makes it very uncomfortable"

Plusy: "The flight crew was friendly and kind."
Minusy: "The check in at MXP took us a lot of time and there was no defined line for people to wait without other people can pass them. Some how there is people who stand in line for 10 minutes and others for 40 minutes, the ground attendants didn’t really cared about it."

Plusy: "Nothing is changing, they need to make some adjustments"

Minusy: "The seats were cramped together"

Minusy: "They forced me to check my cabin bag. It met their dimension requirements but said weighed too much (what does that have to do with space in cabin). They they lost the bag so I'm on vacation with no clothes."

Minusy: "Reaction of crew to passengers call needed improvement."

Plusy: "The food and entertainment was good. The crew was very nice."

Minusy: "Unrelated to your direct service, but as the largest user of the Istanbul Ataturk airport, the airline should address the lack of insfrastructure and personnel to deal efffectively and timely with x.ray inspection for the immense passenger traffic in transit. The LONG lines (crowds is a better word), makes the connection in Istanbul completely unacceptable."

Plusy: "Staff was very friendly. Good was great. I was actually comfortable during the flight."
Minusy: "It's a long flight. But that's unavoidable."

Minusy: "My only complaint would have to be that their bathrooms on the plane were a dirty. Other then that the airlines was excellent!!!! I would definitely recommend Turkish Airlines to family and friends."

Plusy: "Excellent check-in and in-flight service"

Minusy: "They changed checkined seat numbers. Air conditioning was a total failure."

Plusy: "Customer service was great. I love the food and also free tv and movies. Excellent in all ways !"

Minusy: "Slippers and blankets were not provided to all passengers. Toilets got unacceptable by the end of the flight."

Plusy: "friendly people. good food. top notch service"

Plusy: "Good food and service"

Plusy: "Meal,airplane"
Minusy: "A little turbulence"

Plusy: "Great attention and kindness from the attendants"
Minusy: "The cabin was very very hot during the flight."

Plusy: "Good selection of entertainment, comfortable seats."

Plusy: "everything"
Minusy: "late boarding"

Plusy: "Service. Very professional staff. Great food and drinks."
Minusy: "There was a delay with boarding. Then there was a delay with leaving off, maybe an hr late and then we arrived there was a delay getting off. I did not get off the plane until 630 even though plane arrived at 549 exactly."

Plusy: "I love how comfortable they made everyone, they made an 11 hour flight feel more like an 3 hour flight....best airline ever for me and my family..... I will be sending them a Thank You card."
Minusy: "There wasn't nothing that I didn't like . I love me some Turkish airline."

Plusy: "Flush attendant tried his best.n"
Minusy: "Not enough leg room so the plane felt claustrophobic even though there were 2 aisles."

Minusy: "My flight was cancelled ten days prior to departure. Nothing to do with weather. Without my permission they, booked my return flight with a 20 hour layover in Istanbul airport. I had to buy a new ticket home on a different airline. Waiting for a refund which currently seems impossible."

Minusy: "Ok"

Plusy: "Comfortable chairs, the entertainment was wonderful especially for such a long trip."
Minusy: "It is not the airline but rather Istanbul airport. I would have been more convenient with a little more organization to help the massive amount of people going through the airport."

Plusy: "Good flight service. Nice STAR lounge in Milan"
Minusy: "On line check-in does not remember frequent flier info."

Plusy: "entertainment"
Minusy: "breakfast included stale rolls and not really anthing appealing but the crew insisted on waking everyone up for it! ! Maintenance of the aircraft cabin leaves much to be desired - toilets unclean seat reclining mechanism faulty."

Plusy: "Stuffs are really friendly and helpfully Good service and very good food"

Plusy: "comfortable. enjoyed the staff. enjoyed the movies music and travel information on the personal screen."

Plusy: "Excellent service, food and entertainment."
Minusy: "The boarding was long and via buses!"

Plusy: "The flight itself wasn't bad, we got a meal on each flight and the crew was charming."
Minusy: "I had a trip with one connection, from Tel Aviv to Milan. The flight from Tel Aviv was delayed, which coused the connection flight to be delayed. Also, and most importantly, they've left my luggage in Istanbul (where the connection was from), so that I was left with no proper clothes/essentials for four (!) days (and it was colder than expected in Italy)."

Plusy: "Everything was appreciated"

Plusy: "I did not fly back with Turkish airlines. I decided not to take a chance. Please read comments below."

Plusy: "Very professional. Spacious seats."
Minusy: "Wait at Ataturk airport on passport control."

Plusy: "Your airline deserves the awards it has won this year! Please come to the US and teach them how to run an airline."

Plusy: "Good food, great crew."
Minusy: "Both coming and going my transatlantic flights were delayed. first time to address a mechanical problem with the heating/cooling system of the aircraft (1 hour +) and the return flight was delayed for more than 2.5 hours with no explanation."

Minusy: "Checked bag got ruined, servie was terrible"

Plusy: "crew members"
Minusy: "late hours"

Plusy: "Quick, easy, and friendly staff. The seats were comfortable and the boarding process was fairly quick and painless."

Plusy: "Also very child friendly"

Minusy: "They changed departure time by 30 minutes and did not send a single message."

Plusy: "emergency row had plenty of leg room."
Minusy: "don't recall getting an email reminder to check in ahead of time, so did when i arrived at airport... i guess this resulted in the emergency row seating, which, while having plenty of leg room, apparently is the least important when it comes to service. overlooked several times, my peers and i in the row had no food choices, and were given what was leftover, often lukewarm."

Plusy: "I was very pleased with the overall service and comfort on my flight. Boarding went smoothly, and crew were friendly and helpful. Cabin service included Turkish delight, hot towel, an amenities bag, hot dinner, hot breakfast, and snacks available thought the flight in the galley. Entertainment was on demand and included a wide selection. Seats were comfortable with reasonable distance between rows for coach (better than on many U.S. carriers). They have ample restrooms and they are split throughout the coach cabin, which made lines for the restroom almost nonexistent. Restroom amenities include hand lotion and refreshing spray - very nice."

"They canceled my flight yesterday only an hour for me to leave so am so disappointed by your airline I payed Covid test for $175 . Is hard to get hold of your customers service representative. Your Airline is a scammer"

Plusy: "Short layover"
Minusy: "No fee for luggage"

Plusy: "The flight attendants were stellar--polite, respectful, helpful, attentive. I want to particularly commend the attendant who, after I notified her that someone was very ill in the adjacent bathroom, stood discreetly nearby and offered the person a glass of water when he emerged. Very considerate."
Minusy: "The transfer was a horrible, stressful experience. We knew it as a short connection but Lufthansa had accepted it. On our outward bound flight three weeks earlier, we were all met and escorted swiftly by a flight attendant from the first leg plane (EWR-MUN) to the second leg plane (MUN-Nice) to ensure that we all made it onboard. Impressive. On our return journey, no such luck! No attendant to meet us, and a huge line at immigration, full of panicked and stressed-out passengers jockeying for position, with no-one from ANY airline there to do a triage for those with the shortest connections. Ridiculous. In addition, the passport-scanning machines were very slow and quirky. My own passport was rejected because there was no evidence I had passed through Munich on my outward bound journey!! RIDICULOUS. I managed to slip through to a human being and begged the immigration officer to let me go through with my husband, who had had no such problem. The officer told me he could not find a stamp from my earlier transit through!!! Eventually I suppose he did because he let me through. The stamp was there, I found it, but it had been sloppily applied and was half off the page...hence the rejection by the scanner. We made the flight by minutes. NOT GOOD! Surely Lufthansa could do better in their own country???"

Plusy: "Ogólnie ok"
Minusy: "Boarding"

Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"

Plusy: "the price"
Minusy: "everything else food seats service ..."

Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"

Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"

Minusy: "People in economy who have no common sense and put their seat all the way back into the personal space of the person sitting behind them. They should not be able to recline that far. If they need that much room take first class."

Minusy: "Great Airlines, accommodating"

Plusy: "aaa"
Minusy: "zzz"

Minusy: "Komfort siedzeń w klasie Premium Economy"

Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"

Plusy: "Luggage space, comfortable seat.. huge plane"

Plusy: "Legroom and recline of seats of the A350"
Minusy: "Noise of engines at cruising speed louder than most of it's size USB outlet didn't charge"

Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."

Plusy: "Prior flight from Zagreb to Munich was delayed 1 hour due to inclement weather - not the airline's fault. However although I made my connecting flight, my suitcase didn't. I'm writing this the next day & waiting for my suitcase to be delivered."
Minusy: "There was no announcement about the delay & the reason why. We found out by reading the board. The passengers found out from each other what caused the delay. Passengers would experience less anxiety if they were informed what's going on."

Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."

Minusy: "Flight was late due to inadequate staffing - one pilot was missing."

Minusy: "I was called the night before saying our flight was overbooked will you change flights for 300.00 dollars each. We needed to get home so we turned their offer down. The day of the flight our connection flight was delayed we were told someone would escort several of the passengers from Lufthansa to the connection with United no one was there. Several of us ran to where the flight gate was but the plane already left. It turns out other people were also called and turned down United’s offer. So the question is since our flight was purposely overbooked did United take advantage of our situation and just leave and cause all of us great pain and duress with no compensation for all of our inconvenience."

Minusy: "There was no information from Lufthanza. There were no lanes. There was no one at the check in desks. There was no crowd control. There was no triage. I was bloody chaos. I arrived 3 hours and 40 minutes in advance of the flight and traveled only 25 feet toward the check in desk in over 5 hours. When we went to the information desk, we were told that the flight would wait for the passengers to be processed...but we never were and the flight took off only 35 minutes later than scheduled. it was the worst flying experience I have had in over 50 years!"

Plusy: "Speed of boarding and de-planing. They are very efficient with staying on schedule, which is important. No one likes hanging around in airports or on planes. Also, my server ran and got me a special request of wine after meal when the choice was Bailey's or Sherry. That was kind of her."
Minusy: "The announcements are frequent, slow and long. The food was alot of carbs. Nothing was bad, I just got a terrible headache and swollen ankles. Not the airline's fault, but it was hard to enjoy the last flight for these reasons. Also, water poured ahead of time on trays on 2 occasions instead of seeing them pour it. I was sitting next to a coughing sick person so I wanted to cover my beverages and food as soon as possible. My sound on video didn't work all the time. It kept cutting off. Tried my husband's headphones, but didn't help."

Plusy: "casual, relaxed en mass boarding. not overbooked. very accommodating attendants."
Minusy: "Would have loved knowing more about the baggage weight constraints...am sure they were in your communications somewhere I just missed them & therefore also missed my bags making my connection because they had to be checked...a bummer."

Minusy: "Opóźnienie lotu"

Plusy: "The staff was communicative and genuine. The food was decent. Even though the flight arrived late I felt ok about it due to the direct communication of details about the situation. I was stuck in the extremely cramped space of seats just in front of the lavatory making the seat in front me 5 inches from my nose when reclined but the staff was sympathetic offering to ask the passenger in front of me to redress their seat more upright and also allowing me to spread out across two seats to compensate."
Minusy: "While the staff compensated for the more than standardly cramped seating arrangement, I think the row of seats just in front of the lavatories should be either better designed or designated not usable. I am only 5’3” and 125lbs but still was faced with a mere 5 inches in front of me when the passenger in front of me reclined his seat. I couldn’t even stand in order to exit the row and had to crawl over the seats to my side. This had me thinking how dangerous this row could be in case of an emergency. Please consider designating these seats either not to be used or optional for passengers."

Plusy: "Ended up flying out of London Heathrow, not Munich do to the cancelled Lufthansa flights. Very stressful and exhausting but did get back the same day as scheduled."

Plusy: "I like everything about Lufthansa- the professionalism of its flight attendants, the food (yes!), the inflight entertainment options. I'll even lengthen my flight so that I can take Lufthansa on the longest leg."
Minusy: "Actually, nothing!"

Plusy: "Obsługa i jedzenie"
Minusy: "Nic"

Plusy: "Comfortable seat. Food better than average"
Minusy: "Crew seemed a bit rude"

Plusy: "The service levels of the crew are the best I have experienced - the quantity and quality of the food and beverage offering is very good Lufthansa also has the cleanest planes I have ever traveled on - and I have traveled plenty for business Lufthansa App is the best This was my first Lufthansa flight and it wont be my last"

Plusy: "I can’t say enough about the Lufthansa staff- we ran to our gate because our connecting flight was late, and we were greeted by a warm and smiling face who said “It’s alright, don’t run, take your time, we’re waiting for you.” Onboard the crew was phenomenal- Every. Single. One. I have always felt as a burden to crew if I asked for extra water or an extra blanket- not on this flight, not with this crew. They came around multiple times per hour during an 8hr and 20min flight, offering various beverages and checking on everyone. I can’t thank them enough for how caring they were to everyone on board. The captain as well was very professional and had a kind spirit when he spoke. Best experience I’ve ever had- (and I travel multiple times per year!)"
Minusy: "N/a"

Plusy: "Punktualność i obsługa stewardess"

Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"

Plusy: "The crew was fantastic and very kind the entire flight."
Minusy: "We left nearly two hours late (all the while sitting on the plane) and once we finally got to Newark airport nearly the entire plane waited almost two hours to get our luggage."

Plusy: "Komfort lotu i bezpieczenstwo"

Minusy: "We sat at a very very bad seats. No space for the legs. And when we wanted to go to the rest room it was so narow we couldn't get out or up."

Plusy: "I liked having the option to upgrade to a Premium Economy seat for this long flight. It made a big difference in my comfort during the flight."

Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"

Plusy: "Very friendly crew, comfortable seats & leg room, decent food."
Minusy: "Crew could have offered more beverages during the flight. Too many crying, screaming and misbehaving kids (not the crews fault) but parents should have managed this behaviour. I fly often, and have never experienced anything like this - to this extent on one flight."

Plusy: "I thought the crew was OUTSTANDING. The food was good and so was the entertainment. I LOVED the toilets being in the separate area downstairs. I also really appreciated the temperature: very comfortable and not freezing cold, but not hot either. Again, GREAT crew!!! Very pleasant flight!"
Minusy: "The flight was late leaving and arrived late, which made my connecting flight experience a nightmare My connecting flight arrived late, and I nearly missed my next flight. I had to go through border control (and relevant queues), running up and down multiple never-ending multiple escalators, then take a train to change terminal only to find out the gate had been changed to the furthest one in the terminal. I literally RAN all the way from deplaining to boarding. It was a night mare. I would have missed my flight if I had walked instead of running"

Plusy: "the seats are comfortable, food is good and service is better than most"
Minusy: "That it took a while to get on plane because of security but thats how it goes"

Minusy: "My plane was non existent and put me on a time crunch for connecting flight."

Plusy: "Crew was friendly"
Minusy: "Flight delayed by over 3 hours, inflight entertainment did not work"

Minusy: "Crew was not friendly or very helpful, nothing stood out. As this was the first leg of my international flight, it would have been much better I had proper food, rather than a bag of 6 pretzels, especially since I had to be at the airport three hours earlier, and I had a six hour layover in Newark."

Minusy: "Was an on time departure. Quick. Uneventful. We did have to board a bus when we landed, which took a long time."

Plusy: "Once on board the flight was smooth and the crew were very professional."
Minusy: "The check-in process at DUS has a lot of room for improvement. The lines were long and the were not many staff out front providing info to customers."

Plusy: "Crew was nice"
Minusy: "Flight was delayed which caused us to miss our next flight. This was a huge inconvenience. When we were in line to get our hotel they did not help the people who were first in line. We were in the middle of the line, but got everything organized for us LAST."

Plusy: "The flight from Frankfurt to Newark, NJ was good. Flight crew was courteous and movies made the time go quickly. Food and drinks were also plentiful. I have no complaints other than having to pay extra for seat assignments."

"The crew was visible, helping and offering drinks all the time. The checking at the gate was unprofessional, and the boarding was a mess."

Plusy: "Perfect"
Minusy: "More food"

Minusy: "Poor selection of european films! There is a far bigger choice in e.g. Singapore airlines or Cathay Pacific. Rest was fine."

Minusy: "To arrive on time."

Plusy: "Why the 3 hours delay?"
Minusy: "Be on time"

Plusy: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Minusy: "Poor selection of films on the entertainment system."

Plusy: "Amazing"
Minusy: "Nothing"

Plusy: "Crew was positively and smiling."
Minusy: "Flight was 44 min late. Could have been on time"

Plusy: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Minusy: "It would be wonderful to have all seats the same as first class for a long distance flight."

Plusy: "This is always a pleasant airline to travel with."
Minusy: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."

Plusy: "It was a high quality service hands down."
Minusy: "The available entertainment choices were a little limited."

Plusy: "Almost every thing was very good"
Minusy: "My selection in pasta... was not bad but it was bit dry other than that no complains....thanks for save trip."

Plusy: "Overall it was a good trip and staff was helpful."

Plusy: "On time"
Minusy: "I have been selected for additional screening at Vienna airport which was very time consuming and not very pleasant"

Minusy: "the entertainment was broken, they didn't offer WIFI. the crew was very rude and crabby."

Minusy: "it was canceled and i still waiting for refund so i did get ticket on vayama how i get email from kayak"

Plusy: "It was a very safe trip"
Minusy: "Small space in Economy class"

Minusy: "Entertainment options are limited. Austrian flight attendants were quite grumpy on this flight."

Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("

Plusy: "I received an upgrade to a larger and more comfortable seat. The beverages were good and the staff was terrific."
Minusy: "The food quantity was skimpy considering the duration of the flight."

Minusy: "Flight was cancelled. Ended up on Swiss Air. Only good thing about Austrian was they booked us on other flights at the check in desk."

Plusy: "Nice"
Minusy: "Food"

Plusy: "The flight was very smooth"
Minusy: "We were 7 persons on the flight so we brought 7 bags to get on the plain but in the check in they told us that the flight is crowded so we can't get so many bags on. The flight wasn't full and there were plenty of room for our bags."

Plusy: "I like the food , service and clean airplane."

Plusy: "Was on partner airline Austrian Air. Very good service."
Minusy: "At Vienna gate G31 it was difficult to hear announcements."

Plusy: "The plane was comfortable even in economy. The crew were helpful and professional. Good food."
Minusy: "We were boarded and then told we had to sit on the plane for 45 minutes before take off. It's possible this way beyond the crew's control, but still would've been better to wait in the airport. Also, the movie selection was smallish compared to some other airlines."

Minusy: "Comparing with LOTPolish everything wasmore than better"

Minusy: "N/a"

Plusy: "Short flight from Milan to Vienna. Easy check in -- which at MXP is always a plus and a relief, Crew was very friendly, attentive and focused on the passengers and their job. A smile is worth a million dollars!"
Minusy: "I loved it all!!"

Minusy: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Plusy: "When you travel with an infant it's already a difficult trip but it's really fraustrating when you find out that they didn't assign you to the seats with the baby bassanet, and when I went to the counter to fix the problem instead they change our window seats to an isle seats without even asking or notifying us with the changes, and they when I asked how come you don't automatically assign infant reservations to infant seats their excuse was what if there were more infants than available infant seats and they already gave out those seats with extended leg space to others who already had paid for it, and surprisingly there were multiple of infants on board none of them in those seats but rather the other passengers who paid for it, so basically they got paid extra and you will only suffer for almost 10 hrs so they can make extra profit. NEVER AGAIN AUSTRIAN AIRLINES!!!"
Minusy: "Entertainment on board was useful"

Minusy: "Austrian Air has really slipped in its food-product.. Lufthansa put out snacks (cookies etc; even small sandwiches to 'help yourself from' going from Atlanta to Frankfort which was nice). But not the case with Austrian The serving of it was fine. Restroom options are less than adequate too."

Minusy: "Too many customers use more than their fair share of the overhead space. A lot of passengers placed their luggage and their personal item above. This left those of use who use only our fair alottment searching for a place for what we fairly should be allowed to use."

Plusy: "The flight attendants were very friendly and spoke English well. Loved the food and the service"

Plusy: "On time, comfortable flight"

Plusy: "I enjoyed the flight along with my girlfriend from beginning to end. The flight attendants were very courteous & the service was fast & the food & drink portions were generous."

Plusy: "It was the best flight I've had and the best Pilot. Thank you, Corina Pauta"

Plusy: "The flight was good, the food was good, the crew was excellent"
Minusy: "The wheel on my luggage was broken (it was fine the whole trip). I had to throw out my bag after I got it home"

Plusy: "The service on board was fantastic. The flight was very smooth."

Plusy: "Everything"
Minusy: "Nothing"

Plusy: "the crew"
Minusy: "There was no space. Even though I wore compression socks and got up to walk frequently, my legs were bruised as I could not stretch out for any extended time. The seats are cramped and you are in one position. The flight was almost 9 hours and it was too much for me."

Plusy: "Reasonably on time. Food and service were passable."
Minusy: "Very old plane, the entertainment system was awful. Wifi did not work at all."

Plusy: "The crew were nice."
Minusy: "Food & extremely old plane with no electrical outlets no Wi-Fi and the entertainment system was rubbish . The food was terrible. One passenger mentioned that the bathroom was in terrible shape. I actually tidied up the bathroom before I left cause my bathroom was also in terrible shape or getting there. This plane needs to be retired it is so old! United Airlines should be embarrassed! I can't believe this plane is still in circulation at least the inside of it! How about updating it to modern times?"

Plusy: "The flight crew was very nice and the flight was not over crowded"
Minusy: "That I could not access wifi."

Plusy: "Served a lot of food. Most personnel friendly and helpful. Enjoyed entertainment selections. Plus this flight was $300 cheaper than the others. Convenient times and choice of airports."

Plusy: "I liked the service and the polite staff. Timelyness also we liked.I will use united again."

Plusy: "The flight was quick, food good, crew friendly. we landet earlier than expected."
Minusy: "This was an older plane and even I paid for economy plus, there was no outlet, no on ddemand movies and the seat was not as comfortable as in a newer plane. Very little space in the overhead departments, even for carry on luggage."

Plusy: "Everything was fine — but every bit of this flight was managed by United — the aircraft, the crew, the check-in desk — never encountered anything related to Austrian Air the whole time."

Plusy: "Flight wasn't overcrowded Attendants were very nice Entertainment system was very good (new screens with easy interface, broad selection of movies and TV shows)"
Minusy: "Food and beverages could have been a bit more frequent. One lunch and a small sandwich over a 9 hour flight, I felt hungry at some point"

Minusy: "I am charged twice/ one from united and another from Austrian airlines and at this point trying to resolve that. Very disappointing at best. The seat upgrade for $139 was a rip off."

"They lost my checked in bag."

Plusy: "I liked the service and the food"
Minusy: "The lack of movie choices"

Minusy: "Can’t believe SAS charges for 1 piece of luggage Never experienced in all the years I’ve travelled internationally Also couldn’t accept UScredit card to buy a drink- yes you had to buy an alcoholic beverage on the flight to Europe Better to upgrade your ticket so you can check a bag and use lounge"

Plusy: "food good"
Minusy: "techical problems announced AFTER plane was fully boarded, took 1-1/2 hours with no refreshments offered except the water bottles at seat. However, captain did make periodic announcements as to progress of repairs."

Minusy: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"

Plusy: "Crew was amazing. Seat was better then usual."
Minusy: "Don’t make us pay for our drinks."

Minusy: "Again we had to climb down stairs with our luggage to get to the boarding area, then we had the typical ramp. What is it with Europe and stairs? If you have any issues beware. You better be strong and fit to fly in Europe. Not too many luxuries."

Plusy: "The food was amazing"
Minusy: "The seats could have more space"

Plusy: "Food was good and entertainment system was full of plenty of options to help pass the time"
Minusy: "Seat got hard and so little leg room."

Minusy: "Don't remember this flight"

Plusy: "Love the service on Alaska. Crew were incredibly nice!"

Plusy: "Guess what, we took off and arrived on time!"
Minusy: "Attitude of staff, cleanliness of cabin, actual cod fish (not tilapia/suay) etc. For dinner. Good Swedish scotch too"

Minusy: "the staff constantly refused to help when they could and provided wrong information that caused me to miss my flight. i will never book through kayak because of this experience."

Plusy: "Business class lounge excellent. People who helped with the wheelchair were excellent."
Minusy: "In a wheelchair. Check in was terrible and rude. The fact that SAS did not allow us to bring my electric chair directly to the gate was absurd (only airline in the world that did that). The fact that it was not at the gate when we arrived in Newark surprised even the SAS Gate agents. Had to go to baggage and collect it in oversize baggage. Will not fly SAS again until that policy has changed."

Plusy: "The food was great and the staff were excellent."
Minusy: "The entertainment selection was limited and there were no live channels - just prerecorded content"

Plusy: "flight arrived on time"
Minusy: "The food was poor, ventilation system in the cabin terrible. Smell from bathrooms during the whole flight, both ways. SAS lost our luggage and nobody seams to care about it. They know that there is a problem with luggage transfer on connecting flight, but don't bother to do anything about it. Customer service representative is not able to provide any information, doesn't even understand English well. Nobody answers the phone... At this point, we're still waiting for our bags"

Plusy: "Good movies and food good. Seats wide enough and mostly enough bathrooms."

Plusy: "Everything about the flight was wonderful except baggage claim, in BOTH directions."
Minusy: "It could have been the perfect trip, but I am not sure why SAS baggage handling is so mediocre. In both the flights from EWR to OSLO and back, every aspect of the trip was super, except for the wait for baggage. In Oslo, I estimate having waited at least a half an hour at the carousel before the bags started showing up, and the same in Newark. We had long cleared Immigration, which normally is not a speedy process, and yet still had to wait at least 20 minutes for the FIRST bag to appear on the carousel. Most annoying, particularly after a relatively long flight, and especially for transfer passengers who needed to recheck their bags to continue to other destinations."

Minusy: "Was overlooked by the pursor a couple times - he probably had a lot on his plate. Also, the "snack" at the end of the trip was sorely lacking! Especially for a 7 hour flight. The bathrooms were gross & out of toilet paper. And it seemed like one was locked constantly...?"

Plusy: "Good food and a good entertainment system that comes with plenty of options. I really like that SAS doesn’t go for your wallet for every bag like jus about EVERY AMERICAN CARRIER!"
Minusy: "Leg room could be more generous but then again I’m 6’3” so it is what it is."

Plusy: "Food was good and so was the entertainment on board"
Minusy: "Issues with boarding due to problems with brakes so flight was delayed by 3 hours. No food or drinks were offered"

Minusy: "Horrible. They claim "free wifi" but it didn't work. 8.5 hour flight without wifi is ridiculous."

Plusy: "Seat was much more comfortable than the first flight, flight attendants were more polite, food was ok, entertainment was adequate, overall not bad."
Minusy: "No major complaints on this flight."

Minusy: "Check in was unorganized--many of us had tickets with unassigned seats that weren't taken care of till right before the flight. A situation which every system listed us as on standby--even if that wasn't true."

Plusy: "It was100 % flawless and I recommend the SAS airline to all. The airline staff is great and the food is good."
Minusy: "As previously stated, I think the airline should do a better job in answering phone calls. If they do answer the phone (1-800-221-2350), they either put you on hold for a whole day or, if you leave your phone no. and name to have them call you back, they never do . I am not the only person who has this experience. It is too bad because if this continues, the airline will loose business and I would hate to see that. However, I still will use KAYAK"

Plusy: "I flew SAS from ewr to wro and back a d can't say enough good things about the company. The crew was very friendly and always smiling, the flight was quick and arrived early, the plane was very clean aND overall just great experience. Next flight I'll be looking to book with SAS. Thank you Adam Bartosik"

Plusy: "The crew"
Minusy: "The flight was delayed well over an hour. I was unable to check in the night before. I was finally able to check in online the afternoon of the flight, but no seats were left, so had a boarding pass with no seat assignment. Got to the gate and they sent me and about 25 other folks with no seat assignment to wait for a "colleague" who finally appeared after almost everyone else had boarded. I did get a seat, but I was one of the last to board. They ran out of salmon dinners, so the stewardess plopped a chicken dish in front of me--didn't eat since I am vegetarian. The stewardess did give me a free mini bottle of wine, which is normally free on Lufthansa. I am just not all that impressed with SAS. I will try to avoid them in the future."

Plusy: "Good choice of movies."
Minusy: "I was seated between two families with two babies on board so there was little room for me to rest since there was a lot of movement."

Plusy: "The food was not too bad and the menu options were alright. I love using the complimentary ear buds."
Minusy: "Could use some improvements on comfort and efficiency"

Plusy: "Fish was excellent, flight attendant gave me free wifi after after I had an issue to pay w my card, I was let through express security in copenhagen, US border protection was fast and easy."
Minusy: "I didn't get a window seat and it was a little bit tight."

Plusy: "SAS is the best airlines !!"

Plusy: "Temperatures was good not very hot. Has a handicapped bathroom."
Minusy: "Cabin light was only slightly dimmed during the 8 hrs flight. Then instead of gradually brighten the light. They just flip the switch to full blast. I think they are trying to sell you more duty free than letting their customers rest. Not ok!"

Plusy: "The crew was friendly."
Minusy: "The crew forgot to start serving the final meal until 40 minutes before we landed which resulted in them nearly throwing food at people so that they could quickly get through the plane and sit again before descent. I was not able to choose my seat and was seated in the back of the plane. Consequently this meant that every parent on the plane with two-year-olds decided that the best place to let them stretch their little legs was back by me. I work with small children so I understand that when they reach that age all they want to do is kick and punch, but I didn't want to end my vacation by having half a dozen two-year-olds punch my leg or try to crawl under my chair as they wandered nearby. I still have bruises."

Plusy: "On time and smooth travel."
Minusy: "No choice in dinner items."

Minusy: "Crew was rude. Had to ask 3 times for a drink before I actually got it and they snarled at me about having to pay. I didn't care about paying, at that pout I would have paid $100 for some water. Seats are RIDICULOUSLY small and when the person in front of you puts their seat back it's impossible to do anything. Forgot having your tray table down."

Plusy: "Staff seemed nice. Boarding didn't take too long even when I was selected for a random check."
Minusy: "The air conditioning didn't go on until take off. There were no options for food. All alcoholic beverages were not complementary and priced too high. I got sick after eating the meal that was provided. i reserved a seat but at check in the computer assigned me a different seat number. I was flying with a family member and instead of sitting next to them I had to sit next to a stranger."

Plusy: "Food and movies were great!"
Minusy: "Couldn't afford a seat with leg space."

Plusy: "as advertised - premium economy"
Minusy: "no complaint or concern"

Minusy: "Wasn't assigned a seat and had to stand in a long line to wait to confirm that I had a seat for a flight I booked over 3 months earlier."

Plusy: "The SAS experience was great overall. Nice flight attendants, quick boarding, very well organized. Food was one of the best airline foods Ive ever eaten, especially the BBQ chicken and wild rice entree."
Minusy: "Something about the seats made it impossible to sleep without being woken up frequently by a painful position (economy class). Obviously no economy class seat will be comfortable to sleep in, but SAS seats seem to be a lot worse than other airlines."

Plusy: "Everything was great, food, blanket & pillow, movies, friendly service."
Minusy: "The 3 hour delay for landing. Had a 2 hour drive home from the airport, hard to stay awake. So tired for work the next morning."

Minusy: "I was traveling with two small children (my grandchildren ). The crew was unhelpful and unfriendly . I don't think I will fly SAS again"

Plusy: "Crew was super sweet!"
Minusy: "Food"

Plusy: "Very professional and accommodating staff. Acceptable food. Efficient and on time boarding."
Minusy: "The seats were comfortable but legroom was too little to get comfortable on such a long flight."

Plusy: "Punctual"
Minusy: "I had the same seat as I originally chose, but my husband's seat was changed without any consent and he had to change from the isle seat to the middle seat. Due to this, he could not sleep at all in 8-hour flight. I bought the ticket well in advance and chose the seats, and that was all in vain. I have no idea why it happened, and we are very disappointed."

Minusy: "I missed my flight due to car troubles and has been very difficult in trying to get a refund for my flight. SAS was very unhelpful at the airport I had to go to Delta and purchase and entirely new flight!"

Plusy: "Food good, comfortable plane, smooth flight, on time, baggage handled properly"

Plusy: "Crew was excellent"
Minusy: "Was put on standby because all passengers could not wait in gate area after checkin. Stood in public hallway for nearly an hour - no seating in area where told to stand."

Minusy: "I was sitting next to a girl who was not part of my family who got airsick 3 times on the flight. The first time I told the airline attendant and she brought a large plastic bag and some paper towels. The girl but her used airsick bag inside the large plastic bag. I tied the top and put in next to me near the aisle because I expected the attendant to come pick it up. The attendant told me I had to take it to the lavatory and dispose of it in there. It was very hard to get the large plastic bag into the small trash receptacle because it had fill with air. I asked the attendant for another airsick bag but she never brought it. The girl got sick again and she used my airsick bag. While walking the bag up to the lavatory, I asked a different attendant for another airsick bag. They just told me I had to dispose of it in the lavatory and never brought another airsick bag. I had to ask someone for their airsick bag because the girl got sick a third time. I can not believe the horrible service on this flight! The poor girl was crying because she felt so sick and there wasn't anyone to help her. I did what I could but I felt something could have been done by the crew. I will think twice before I reserve another flight on SAS."

Plusy: "Efficiency, confidence, promptness"
Minusy: "The meals were mediocre and should be up to the standard of the rest of SAS service. The selection of movies could have been wider. They do help pass the time."