Znajdź tanie loty z Kolonii do Polski

Minusy: "Better choice of movies"

Plusy: "The flight was on time and fairly clean."
Minusy: "The seats are so crowded and we were jammed in like sardines. There was insufficient ventilation and it was too warm and stuffy. Not comfortable."

Plusy: "Amazing - they had a full dinner for a 9:55pm flight, with real silverware, complementary alcohol, for economy passengers! Crew extremely professional and efficient."

Plusy: "Good AC - very important, calm and nice atmosphere. Very friendly staff."

Plusy: "comfortable seating, friendly helpful crew, good food"
Minusy: "sometimes too cold sometimes too warm"

Plusy: "Flight crew was on top of things. Flight was smooth and ontime."
Minusy: "A bit cramped in the economy class. Could have been more room for the money we had to spend on tickets"

Minusy: "You could have had my luggage arrive. Now I don’t know where it is"

Plusy: "crew"
Minusy: "children entertainment"

Plusy: "The food"
Minusy: "If there was Headphones on flights"

Minusy: "Delayed flight and delayed layover"

Plusy: "Always like flying Swiss business class. Great service, good food and a great lie flat bed"
Minusy: "Nothing"

Minusy: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."

Minusy: "Palermo never ready for plane arrival"

Plusy: "Nothinh"
Minusy: "Nothing"

Minusy: "We didn't fly to Zurich. Instead, we flew from Berlin to Frankfurt to San Francisco to San Diego. Although the alternate airlines did a fine job and we had nice flights thanks to them, we only found out about the change when we arrived at the airport and it caused us multiple inconveniences throughout the day. Our flight from Berlin to Zurich was scheduled to board at 9am, so we left our accommodations at 6:30am so we could arrive at the airport around 7am. It was a rushed, hectic morning and we stayed up late preparing for it the best we could. When we arrived and found out our flight was canceled, we learned our new flight wouldn't board until 11am. So we rushed for no reason and had to spend a considerable amount of extra time at the airport that we could have spent enjoying coffee one last time at a local cafe or something. We planned to fly straight from Zurich to San Diego so we could participate in an interview for our Global entry application (which you can only do when arriving in the US from an international flight). Because we had a brief layover in San Francisco instead, we had no time for this and were unable to do the interview when we arrived in San Diego because it was a domestic flight. The change also caused issues with our luggage. We're not used to checking bags when we fly OR flying internationally with layovers in the US, so we asked the agent at the Swiss desk in Berlin how it would would with both of those aspects in our travel with the itinerary changes. The agent told us our luggage would follow us all the way to San Diego and we didn't have to worry about it. However, we learned once we got to San Diego that our bags were left in San Francisco because apparently we were supposed to pick them up and recheck them, but we had no idea. It was a huge bummer and we wish we would have had more control over our itinerary that day. People book certain flights for certain reasons and need to have a say when their flights need to change."

Plusy: "Excellent service all around and great flight timing with delays and awaiting for transfer flights to land"
Minusy: "I travel a least 5 times a year and Kayak is always my option."

Plusy: "Great airline overall!"
Minusy: "No leg room due to the airplane box under the seat in front of me. Very difficult to straighten legs out, difficult to get comfortable."

Plusy: "Ricaro seats often broken and backs don’t stay in the upright position."
Minusy: "Food is terrible. The hot pocket meal served at the end of the westbound flight is even more than terrible. The (single) Oreo cookie served for dessert on the eastbound flight is rather disappointing and truely less than one would expect or hope for from a Swiss airline!"

Plusy: "Food was tasty. Crew was very good."
Minusy: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."

Minusy: "No leg room very uncomfortable"

Plusy: "All very comfortable"
Minusy: "It was delayed"

Minusy: "None"

Plusy: "crew great smooth flight"
Minusy: "no problem and happy crew."

Plusy: "Very friendly and efficient Good food"
Minusy: "Zürich airport early closing at night so difficult to check in and drop off luggage"

Plusy: "Courteous Staff Excellent Service and enough concern for the guests."

Plusy: "New aircraft"
Minusy: "Lost luggage. Flight delayed."

Minusy: "no light over my seat and I reported it before the plane took off. the plane was old, the entertainment system not as expected - really poor"

Plusy: "The attention to Detail during the entire flight. Sure beats the US flights!"

Plusy: "Everything !"

Minusy: "Old planes. Food was okay. Business zeats not too comfortable."

Plusy: "I liked everything except my luggage"
Minusy: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."

Plusy: "We received an upgrade to business class. The entire experience was excellent."
Minusy: "The flight was delayed in taking off, and our gate wasn't available when we landed so we had to wait again, ultimately adding approximately 1.5 hours to the trip."

Plusy: "Friendly service. Efficient. More leg room than most other airlines. Decent entertainment. Decent food."
Minusy: "No complaints"

Plusy: "The staff was very attentive."

Minusy: "Flight cancelled so I didn't like it at all"

Minusy: "Very rough landing. They dropped plane 5 or 6 times minutes before landing almost puked my guts out"

Minusy: "flight and luggage deliver delayed. Missed meeting as a result"

Plusy: "Crew members are very professional and services are good."
Minusy: "Very few selections of movies Seat are congested"

Plusy: "easy check-in, fast boarding, one of the few airlines still offers free refreshments on board"
Minusy: "not sure of where to queue for boarding for many people"

Plusy: "Painless flight"
Minusy: "No bottles of water for economy flyers"

Minusy: "Very narrow seats. Seat in front reclines in your face. Terrible experience for 100% full long haul flight from LAX to ZRH"

Plusy: "Your crew is amazing."

Minusy: "Was asked to give up my aisle seat (D 40) seat om a 13 hour flight for a less comfortable one (F). Put on the spot to give up my seat for a couple with a 6 month old infant due to the fact that the attachable bassinet had to be in front of the D seat. Neither the parent or myself felt very good about my displacement."

Plusy: "Everything except the earphones was great"
Minusy: "The earphones are bad and connector is 2 pins, so couldn't use mine."

Plusy: "Nice flight attendants. Clean planes."
Minusy: "Seat pitch too small-no room. Food was not good. Outdated entertainment movies"

Minusy: "They checked at the gate all our hand luggages to make sure we didnt exceed the 8 kilo mark. This is very cheap and only suitable for the low cost airlines. I expect swiss air as a higher class flight to turn a blind eye on this matter"

Plusy: "Staff is very friendly, courteous and helpful. Food and drink is excellent. I loved the screen showing the location of the plane on the flight path. Watching your own personal movie was great."
Minusy: "Economy boarding could be more organized. Seating is very tight. It would be nice to have a little more room."

Plusy: "Flight was safe and crew was professional"
Minusy: "Seats were horrible for a transcontinental flight. I was squirming before the first hour of an 8 hour flight. Touchscreen of entertainment system was frustrating. Sometimes it responded other times not. Lunch tasted good but the snack, a calzone, was pretty bad."

Plusy: "Professional and polite crew and comfy seats."
Minusy: "Boarding was a mess, late as usual and with no organization of any sort. Terminal E in Zurich has no air conditioning, so you wait in heat and no air. Also who came up with the design to put toilets upstairs where you ave to go using small and crowded hallways."

Plusy: "Very bad customer service"
Minusy: "Very bad customer service"

Plusy: "The flight went very smooth including boarding, transferring at Istanbul. The infotainment system was helpful in a way that you could see the real time camera feed of the ground and runway."
Minusy: "Fewer passengers on board. I know it’s about profits and financial feasibility, however listening to a prerecorded message about 1.5 social distancing while being boarded 20 cm from 2 passengers undermines the whole thing, isn’t it?"

Minusy: "New Istanbul airport requires kilometres to walk and then take a super crowded bus. Insane"

Minusy: "baby food could have been served baby bassinet installed only after asking multiple times"

Plusy: "Crew was nice, seats were comfortable"
Minusy: "I enjoyed the flight"

Minusy: "During flight after first meal the cabin temperature is way to cold. Then it gets warmer but later, second half of the flight the air gets very cold again so it’s difficult to have a good sleep."

Minusy: "Maby beter orhanisarion to printimg thicket fot baggess"

Plusy: "Nothing"
Minusy: "Comfort"

Plusy: "Attention"
Minusy: "Food"

Plusy: "It is always better when this flight is operated by wide body aircraft, as was the case with A330 this time"

Plusy: "Every thing normal and in time"
Minusy: "Food was everage"

Plusy: "Every thing about my trip"
Minusy: "The mashing not working in the airport in Istanbul for visa , and the internet, if u want the internet u need to have your phone active to get the code to put on so you get the service internet!!!! Same with a visa !! And since we are more a resident we don’t have local # of Turkey"

Plusy: "The plane was too hot"
Minusy: "Plane too hot"

Plusy: "On time"
Minusy: "Not enough leg room"

Minusy: "Flying out of the Istanbul airport was horrible."

Plusy: "I like that the FAs gave us all the things needed for a comfortable flight...thanks."
Minusy: "Flight from Copanhagen to Istanbul was delayed for an hour...computer malfunction was the reason. I was a little bit stressed because I had a connecting flight to Manila, was afraid i wouldn't make it. And also, no gate assignment yet for Istanbul to Manila. Since it was my first time to travel via Turkish Airline, not familiar with Istanbul airport."

Plusy: "Fare good. Food good. Staff generally pleasant but will not go the extra step to when needed."
Minusy: "Repeatedly announce overhead during rest time. Asked for help from crew when one of the kids threw up, but they did help. Otherwise, generally good airline"

Plusy: "The food in Economy was some of the best I've ever had and the crew was very friendly."

Minusy: "I picked a window seat very early on through a phone call to a Turkish Airline agent in the USA, but when I checked in online, the seat assigned to me was gone and I was put in a middle seat while there were many other seats available. This erasure of the record and random seat assignment nullify the effort on the part of the passenger (making a call is not a trivial act these days because of the long waits) and generate uncertainty in the minds of the travellers. Hope you can improve on this point. That will make an even better impression on the passengers."

Minusy: "Flight to Istanbul was fine. The flight back was a terrible experience! During our connecting flight in Athens our boarding passes wouldn't print at the self service computers and there was no one to help us so we had to go back out to the front desk. The airline representative was extremely rude. There was 5 employees standing around the computer with NO customers and when we asked if this was Turkish Airlines and if they could help, the woman (manager) responded "this WAS Turkish Airlines" as if they were done helping customers for the day (it was 9AM and our flight was leaving in 45 min). We explained that we couldn't print our passes and she ROLLED her eyes as if it was an inconvenience to help us. THEN on our flight from Istanbul to Chicago, a passenger died an hour into the flight and they placed the body on the seats behind us for over 10 hours! Nobody even told us what happened! We didn't know if they died from natural causes or if it was something else! They didn't offer to seat us somewhere else or even inform us they were placing the body there. We were completely shocked and uncomfortable the whole flight home. We couldn't eat or sleep. We're completely disgusted and scarred from this overall experience."

Plusy: "I bought a ticket for three persons: my wife, my daughtet and me. I am Nigerian, my daughter American, and my wife's Turkish. However, because of the diplomatic row between Turkey and the U.S., my daughter was refused entry into Turkey. Turkish airlines' policy was to refund the ticket of any American caught in this row. They said they will refund my one month old daughter's ticket. However, my wife and i will not receive a refund. We bought the three tickets together. Our ticket numbers ended in 235...51, 235...52, and 235...53. However, they will not refund our whole money by cancelling the ticket but only that of my daughter. So this is the question: Does Turkish airline want me to leave my one-month old baby in the U.S. and tavel with my wife to Turkey? What kind of parents will we be if we were to abandon our daughter to take a trip to Turkey. Even, the people in Turkish airlines will judge us evil parents, yet that was exactly the only option they gave us. Lose your daughter or lose your ticket money. They will not even just change our iternary or give us another destination we suggested without penalties which are almost 3/4 of our initial ticket price. They just made away with our money. You cannot say, 'We are cancelling tickets for American citizens' but make no exception for parents of infant citizens. This is the height of criminality. So, me and my family couldn't take the flight and lost $1500. We had to buy another ticket by airfloat to get to Georgia. But Turkish airlines refused to even contact us on the refund for my daughter. A truly criminal enterprise."
Minusy: "They had a vague refund policy for Americans, forgetting that American infants can also have none-American parents who are as much victims in this as the American infant. For them to be myopic and keep repeating talking points of their refund policy is unfortunate to say the least."

Plusy: "Crew was top notch. Very friendly and accommodating. Always a smile on their faces. Arline was nice and clean. Long flight but comfortable. Keep it up and continue to improve. I will be a repeat costumer"
Minusy: "no complaints whatsoever"

Plusy: "Food was better than other airline."

Plusy: "Everything was great!"
Minusy: "Can't think of anything worth of complain!"

Plusy: "Cabin crew was so kind and all the time asking for my needs"
Minusy: "Airplane was a bit outdated and since the aircraft didnt had first class only business so the seating was un comfortable at all. By the way the aircraft is boeing 737 if im not mistaken."

Plusy: "Number of times served and staff was excellent."
Minusy: "Had one entree option. Take it or leave it is the only choice."

Plusy: "liked the staff, and the plane was nice"
Minusy: "boarding was a little chaotic, and the plane was so hot. was sitting on tarmac for 40 minutes and it was unbearably hot!"

Plusy: "The seats in economy were very comfortable, food was excellent, crew was friendly and accommodating, entertainment selection was excellent, and I really appreciated the small care packages handed out (with lip balm, slippers, toothbrush/paste, socks, and eye cover)."
Minusy: "About 8 hours into the flight the restrooms became very, VERY unclean--urine on the floors, sinks clogged, smelled terrible. More restroom maintenance was needed throughout this long flight. I thought this airline was the nicest I have been on save this one issue. It would be great if Turkish Airlines could resolve it in the future! Additionally the boarding process in Istanbul was like herding cattle. People weren't seated according to boarding group and it was absolute mayhem--no single file line, people shoving past one another to get seated first on the same plane."

Plusy: "Nothing, sorry!"
Minusy: "The middle seat that I got. The first 30min the plane was super hot plus it was very hot outside. When I boarded the plane, I asked if there were any exit row seats open. I was told no. I sat down 5 rows or so behind the exit. 15 min later the attendant started moving children from the exit rows to different seats. I raised my hand to be placed in the exit row but was ignored. The flight attendants were slow and rude. I asked for two white wines with my food, and was looked at with disgust. I was told that I can have one, and when I finished it, I could have the second one. I said ok. Well 30 MINUTES later I touch the attendant button and no one came. Finally after 5 min someone came to take my order. She quickly came back and said they were out of wine. This was a very disappointing flight."

Plusy: "Wi-Fi should be free on thec plane"
Minusy: "The song selections was inadequate. Need more Nigerian hip pop songs"

Plusy: "Boarding procedure was not organized. Boarding of business class and special needs passengers was not prioritized and were boarded along with economy passengers. Good choice of movies."
Minusy: "TV screen very far from the seat and could only interact with it via the remote control."

Plusy: "Great seat (3A), great service and food. Very friendly crew. Entertainment is great with plenty of movies."
Minusy: "Check in in Istanbul was long and confusing due to new safety measures. I had 4 different passport checks with one pat down search and carry on search. Not enough time to even enjoy the Turkish air lounge. However I do. appreciate the safety measures and the effort that come with it. I rather be safe than sorry. The security personnel was very friendly."

Plusy: "the crew in turkish airlines is always nice and courteous. and i really like the food they serve"
Minusy: "not a fan of the tight sitting"

Plusy: "Courteous service, good food and fine entertainment options."
Minusy: "The USB charging port wasn't working."

Plusy: "Promptness Courteous staff Personalized entertainment"

Plusy: "A lot of media content"
Minusy: "driving to the plain by bus"

Plusy: "Service Good Clean On time"
Minusy: "Price is high"

Plusy: "Flight timing and the crew were excellent"
Minusy: "None"

Minusy: "I wanted to upgrade called Kayak that out me through to VAYAMA that then called Turkish airlines. Took hours in the phone (international call) they then told me I can't upgrade (payed upgrade) because the business is FULL, guess what??? Business was EMPTY"

Plusy: "Boarding employees were so polit The flight was on time"
Minusy: "Entertainment were poor"

Plusy: "I was nervous to fly Turkish Airlines; however, the crew was professional and the experience was very positive. I felt safe and well cared for."
Minusy: "Istanbul connection could have been smoother. The process was not efficient or clear. It worked; and I navigated it, but it could be improved."

Plusy: "New plane with great entertainment system."
Minusy: "Connection in Istanbul slow. Airport busy and poor ac. Missing luggage experience bad at tlv airport. Took more than 2hrs to leave customs area after filing claim."

Plusy: "The crew was very professional"

Plusy: "Excellent service and food."
Minusy: "None"

Plusy: "US airlines ought to take lessons on customer service and satisfaction!"
Minusy: "Boarding was a bit chaotic. Ought to have better organization and identification for different boarding status .. A B C D etc."

Minusy: "They changed departure time by 30 minutes and did not send a single message."

Minusy: "I liked it all"

Plusy: "Great service, great good!"
Minusy: "Nothing"

Plusy: "The planes were clean. Ground staff was nice. I am comparing my in flight experience with emirates and qatar which may be unfair for Turkish. The flight was better than flying one of our domestic carriers like delta or united but not up to mark with emirates or qatar."
Minusy: "The over all seat pitch was low and seemed very cramped for a long journey. Food was hit or miss. On two different legs of flight we had a good service from Ist to was but below average service from Bon to ist. Connection in ist airport was scary - too many flights arriving at one time, people lining up outside the airport mad literally pushing their way to get in. In today's tunultous time this seemed extremely unsafe as far as airport safety. I would not travel Turkish till they extend/ update ist airport which is supposed to happen in 2 years."

Plusy: "Prague airport is nice. Food is good. Boarding was on time and prompt."
Minusy: "Entertainment on board was poor. No power outlets."

Minusy: "Food"

Plusy: "Cabin crew were great."
Minusy: "Was almost impossible to make this connection. Honestly I probably should’ve been moved to yet another later flight. Ground crew said my bag had made it on board, so i waited and waited but it never showed up in Kraków. Lost luggage team was helpful and told me it didn’t make the flight - it was on the next one. Hopefully it gets delivered soon but it will be difficult bc my air bnb has no buzzer"

Plusy: "TSA in Philadelphia were very rude and aggressive. This is not Lufthansa's fault, but LH can at least pass on word that their passengers were hassled unnecessarily by TSA personnel."
Minusy: "See above."

Minusy: "Lufthansa not taking any responsibility for allowing connection time to be so short. Everyone on the fight from London missed their connections!"

Plusy: "Ogólnie ok"
Minusy: "Boarding"

Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"

Plusy: "Good. Thanks."

Plusy: "Everything Else"
Minusy: "Too much cabin baggage."

Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"

Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"

Plusy: "United airlines check in lady in Knoxville TN, She was efficient, caring and awesome. I also loved the air hostesses on Lufthansa flights, they found space for my bags on board and took care of me all flight long!"
Minusy: "Lufthansa gate staff may be in need for a better attitude and not the one of a disgruntled child. I would have expected my 3 checked in bags to arrive with me in Cairo, they did not, so making sure the checked in bags arriving with the passengers can be an needed improvement!"

Plusy: "Super professional, comfortable and on-time service with both Swiss and Lufthansa."
Minusy: "Clear up-front notification about extra charge for first checked bag on both ways of the trip ($60 each). I couldn't find that information at the time of the booking."

Minusy: "My only suggestion would be to include instructions on how to control the entertainment center and find things such as the headphones in the armrest."

Minusy: "Komfort siedzeń w klasie Premium Economy"

Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"

Plusy: "Service was courteous and effective once aboard the airplane."
Minusy: "Boarding was chaotic, and primarily due to the fault of the boarding staff in Frankfurt. I was flying as a tourist from Switzerland, but it was easy to notice the condescending manner in which the African passengers were treated. I noticed the same attitude at immigration services in Frankfurt, were the officers were openly teasing, laughing at and harassing an Eritrean man. Some of the comments passed were frankly disgusting..."

Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."

Plusy: "Plenty of food"

Plusy: "Flight crew and airport crew very helpful ,"
Minusy: "Due to delay in LA, was rescheduled to later flight which was also delayed"

Plusy: "not much"
Minusy: "The worst food I have ever had the displeasure of having in my mouth. The staff kept bumping into me and therefore did not sleep at all."

Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."

Minusy: "Flight was late due to inadequate staffing - one pilot was missing."

Plusy: "Great service, smooth, on-time flight."

Minusy: "A little older aircraft and seat was very warned"

Plusy: "The crew was really nice"
Minusy: "The flight was delayed, there was no TV or any other entertainment"

Plusy: "friendly crew, got the meals we ordered, overall a smooth and uneventful flight"

Plusy: "Crew was nice, Feel safe"
Minusy: "We left Frankfurt over hour late, no entertainment at all, small plains have usually few big TVs on the sealling there was nothing."

Plusy: "Arrived safely; good selection of movies; sound reasonable."
Minusy: "Departed and landed late; virtual no assistance in close connections; even though I paid for economy plus, the seat was terribly uncomfortable and did not properly recline; overhead cabin storage was limited and even did not easily accommodate carry on luggage; food was served cold and unreasonably small dinner and breakfast."

Plusy: "Accommodations comfortable"
Minusy: "Crew was not helpful. There was clearly not enough room for everyone's hand luggage, and the crew members simply shrugged their shoulders. I flew with hand luggage on lap because bins were full."

Minusy: "Plane was old and had no in flight entertainment"

Minusy: "Opóźnienie lotu"

Plusy: "good flight."
Minusy: "Ran a timy bit late but staff was all very nice."

Minusy: "Late arrival in Munich, missed connection to Krakow, no rebooking and nobody cared that we, 3 people, get to our destination the same day. Spent 12 hours ( 10 am to 10 pm ) at Munich airport not knowing if and/or when we get on the plane, hoping to be on 10 pm flight, not making any connection all day long. Suggestions to fly through different city or on different airline we’re met with shrug and “ not possible “ reply. Having one Omaha Krakow Lufthansa ticket made no difference to anybody. Horrible experience specially that one of us was 80 years old. Will never fly with Lufthansa again. None of my friends will. Dreading my flight back. Kasia Bradley"

Plusy: "Nothing"
Minusy: "Big chaos on airport: 3x changed the Gate, workers at boarding don’t speak English and ask me to speak Germany...everything was terrible and I never use Lufthansa again and don’t recommend to anybody..."

Plusy: "Nice plane, efficient boarding and very attentive crew. There’s plenty of entertainment options and free win with dinner."
Minusy: "Everything was great. No complaints."

Plusy: "Obsługa i jedzenie"
Minusy: "Nic"

Plusy: "Everything as expected"

Minusy: "Delayed"

Plusy: "The crew was a lot nicer and more proactive than on Air China before hand"

Plusy: "Punktualność i obsługa stewardess"

Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"

Minusy: "Our booking was changed from cologne to Frankfurt and Frankfurt was hurriable."

Minusy: "I am 5'4" and weigh about 110 lbs. I was seated between two very large men who could not fit into the cramped seating and caused me to sit with my legs cramped and no arm rest. One was drinking heavily and the other watching open on his phone both of which made me even more uncomfortable. To make it even worse my TV was broken and there was nothing for me to do but be miserable for an 11 hour flight. Worse trip of my life."

Plusy: "Komfort lotu i bezpieczenstwo"

Minusy: "Passenger behind me was kicking my seat. I called on flight attendant to resolve situation and they could not care less to resolve issue.instead asked me to move.my 6 year old son who was flying with me was terrified of the man that was kicking my seat."

Minusy: "The crew didn't seem particularly interested in helping anyone and worked hard to avoid eye contact. This was an unpleasant flight at best and given the option I will not likely fly Lufthansa again if given the option. I wish that I had better news to report from this flight. :("

Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"

Plusy: "Timeliness. Service aboard the flight was great"
Minusy: "The seats were too close together. Not enough room to move around"

"Austrian airlines food is really good compared to more recent airlines I’ve been on"

Plusy: "Boarding a smooth flight"
Minusy: "Food absolutely"

Plusy: "Service was very good"

Plusy: "In flight crew worked hard"
Minusy: "No lines for boarding - it was a mess And randomly we were asked to check in our bags though Austrian crew had earlier tagged them for carry on"

Plusy: "They have Economy class seats on the business class. Uncomfortable."

Plusy: "Nothing. I will never put her tickets from From here again."

Plusy: "Curious crew."
Minusy: "Nothing"

Plusy: "Very comfortable journey, leaving on time, arriving on time"

Minusy: "Food"

Plusy: "Space, happy vibes, clean"
Minusy: "Nothing it was super"

Plusy: "Crew was friendly and helpful, food was tasty and flight was nice and smooth."
Minusy: "It would be wonderful to have all seats the same as first class for a long distance flight."

Plusy: "Short flight"

Minusy: "Free wifi"

Plusy: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Minusy: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."

Plusy: "Landing was a disaster"

Plusy: "On time take off"
Minusy: "They serve non-halal food with Muslim menu. They think hat non-pork meat means halal/zabihah. Non friendly flight crew"

Plusy: "Luggage came extremely quickly"
Minusy: "We upgraded to business and paid way more than the flight over and the service was much worse. Food wasn’t as good and not nearly as much."

Plusy: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Minusy: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."

Minusy: "Lufthansa’s/Austrian Airlines’s idea of a ‘snack’ is a pathetic little bag of sugar and chemicals that no one should have to be offered, even if it comes for free. Hugely disappointed. Flight attendants not attentive enough, and it took forever for the flight attendant to come after I’ve pressed the call button. Overall impression: meh! First time flying Austrian, but next time I’ll probably book with their competitors if prices are similar."

Plusy: "We had a very tight connection but there was no problem. With only 30 minutes between arrival and departure our checked bags still made the flight."
Minusy: "Poor announcements"

Minusy: "Cancel it"

Plusy: "Very friendly staff"
Minusy: "we had some delay, and they did not inform us at all how long this will take. so this is something ot work on."

Plusy: "Love the 767 seating layout with 2-3-2 seating. My hubby and I got 2 by the window/aisle. I like having 2 aisles for walking around. Pasta meal was much more tasty than the chicken meal."
Minusy: "No free wi-fi. But, that wasn't a big deal. Just seemed unusual. If they did have it, they didn't let you know about it."

Plusy: "Absolutely nothin Airlines was courteous enough to provide hotel which was just abt ok"
Minusy: "Reschedulle of my journey to next day, everything tat followed"

Plusy: "Short flight, no major issues."

Plusy: "Short flight"
Minusy: "I have to pay for food or drink"

Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("

Plusy: "The crew was extremely professional. Smiling and confident in their jobs. (The complimentary wine didn’t hurt either!)"

Plusy: "The crew was super nice"
Minusy: "Not enough food during the long flight"

Plusy: "I loved the music while boarding the plane. All staff members were very nice."

Plusy: "Flight delayed"

Plusy: "Boarding was easy, on time"
Minusy: "Crew's attitude for any request was snobby and harsh"

Plusy: "The food and service were fantastic!"
Minusy: "If possible, perry there could have been entertainment on the plane."

Plusy: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Minusy: "Nothing - it was a great flight"

Plusy: "Everything"
Minusy: "Nothing"

Plusy: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Plusy: "My flight from Vienna to Warsaw was fine."

Minusy: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"

Plusy: "Plane left and arrived on time."
Minusy: "Rude gate agent. Small seats, no leg room, very crowded together. Clearly a budget airline - should be marketed as such."

Minusy: "When I was boarding all representatives was very unfriendly and I would say they were rude."

Plusy: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"

Minusy: "economy class eats sold as business class !!! very poor and cheap strategy --"

Minusy: "I have the 'Economy Class' on the tickets. At check-in at the airport we wrote "economy light" on the boarding pass and want to pay for the first baggage. I check it on the original receipt I received by e-mail, there is ECONOMY CLASS and 1st baggage free of charge, another for a fee. So I do not understand and for two tickets I have paid 2 x 30 €."

Minusy: "The website is a horror, particularly from an iPad. Trying to web checkin was an arduous battle. Obviously the consumer is the least important factor in the lack of managing the product. I avoid Austrian for that simple reason. Crew polite. Pilot informative."

Plusy: "Fast and short flight between Vienna and Warsaw. Not much good or bad."
Minusy: "Shuttle bus from the terminal took awhile to leave to the plane. No air conditioning to the shuttle. Very hot. Was uncomfortable."

Minusy: "Thay did not let us in the plane because they changed the name order on the ticket"

Plusy: "The check- in experience was simple and the seat entertainment system was excellent!"
Minusy: "Unfortunately, like any economy class seating, wider seats and more recline ability would be nice."

Plusy: "Really liked the chocolatey-wafer treats and the smooth boarding process."
Minusy: "The entertainment wasn't great compared to most international flights."

Plusy: "In-flight magazine was interesting."
Minusy: "Flight was delayed 35 minutes. I made my connection. But heard one woman say she and her husband would miss hers."

Plusy: "I am gluten free, and the stewardess knew what foods I could eat of the desserts and snacks, and I appreciated that there was food that I could eat."

"Spozniony jak zwykle"

"3h opóźnienia"

Plusy: "Mało ludzi leciało dzięki temu sprawnie i szybko ale to pewnie zasługa Koronaściemy :-)"
Minusy: "Fotele i ilość miejsca."

Minusy: "Można podać wodę do picia i mały poczęstunek."

Plusy: "On time"
Minusy: "We got sanatizer when boarding which was so small like a stamp, useless"

Plusy: "- the food trays of seats of the plane are in such a way that you can lay your head on them and sleep. It’s really the most comfortable of all Continental flights I’ve experienced."
Minusy: "- on board WiFi -"

Plusy: "The food options were amazing and the wine was very nice!"

Plusy: "Boarding took forever and we were an hour late"
Minusy: "Start boarding time 30min before it is set to fly instead of doing when we are supposed to take off"

Plusy: "Smooth"
Minusy: "All was fine"

Plusy: "We had an eventless and safe flight and it was not too cold on the plane."
Minusy: "There was no paper towel in the toilet, the water for the tee was not warm enough to have tee. We have been told to have 10-20 min delay we arrived much later. And the intonation of the speaking stewardess was so annoying that you could not listen to it :( These are minor things but can change the customer experience."

Minusy: "Flight was over booked"

Plusy: "One of the very rare on-time, efficient and smooth flights with Wizzair. Check-in was fairly quick and incident-free, despite some of the other passengers reporting problems with the procedures and the staff. Boarding was quick and the flight actually arrived 10 minutes earlier than scheduled."
Minusy: "As usual, the cabin crew is adequately polite, but not overly friendly, the food & beverage range is mediocre and overpriced at best and the entertainment is virtually non-existent."

Plusy: "crew and boarding was nice"
Minusy: "don't stop the airplane 5 miles from the terminal in a pouring rain making everyone have to walk to the gate and getting soaked."

Minusy: "Więcej miejsca na nogi. Brak opóźnień."

Minusy: "Space between the seats."

Plusy: "Cena za bilet i punktualność."
Minusy: "Bardzo ciasne i niewygodne fotele. Pogoń za zyskiem ma swoje granice. Ograniczam loty w WizzAir do minimum."

Plusy: "Good airport . Punctual flight ."

Minusy: "Changing in luggage information was annoying"

Plusy: "Nie było źle Ale fakt że odprawę przeszedł nietrzeźwy Pan do którego wezwano ekipe medyczna I.lot opoznil sie o 40min"
Minusy: "Troche wiecej zwracac uwage jacy pasażerowie wchodzą na pokład A nie skupianie i polowanie na walizki.kto ma za duża i może dodatkowo zapłacić."

Plusy: "Kind stevards clean plane no delay"
Minusy: "More comfortable seats but this is low cost company :)"

Plusy: "Wygodne fotele dość czysto"

Plusy: "Czysty samolot"

Plusy: "Start i lądowanie o czasie."

Minusy: "Okolo 140 pasazerow z priority i proba ich upchniecia do 1 transferu. Na pokladzie syf brud malaria. Samolot nie byl sprzatany po poprzednim locie. Kolejka priority bez widocznego oznaczenia i z tego powoduprzepychanie sie przez ludzi bez priority."

Plusy: "Dolecieliśmy."
Minusy: "Opóźnienie o niemal 2h, obsługa średnio miła"

Plusy: "Obsługa bardzo uprzejma, pomimo zmęczenia i " długiego dnia""
Minusy: "2h opoznienia"

Minusy: "Lot był.opozniony ponad godzinę do tego jak zawsze mało sprawnie szła kolejka do samolotu!"

Minusy: "Jak zawsze lot był.opozniony!"

Plusy: "Podróż przebiegła niezauważalnie szybko w miłej atmosferze pod opieką profesjonalnej załogi."
Minusy: "W tym miejscu nie mam nic do dodania. To był naprawdę bardzo miły i udany lot."

Plusy: "Everything was ok"

Minusy: "Unconfortable sears. The seats cannot be moved back. The table is too high. I have traveled a lot but never seen tables at this height (above the chest). No entertainment, no wifi, and no food, but that's ok. After all, it's a low cost floght although many other low cost companies have wifi and entertaonments via mobile devices."

Minusy: "With WizzAir no more in my life it’s even worse than Easyget or Raynair even if you have a cabin suitcase you still have to check in you can’t take it on a plain anymore. Really disappointing and they are not that cheap as they think. £90 one way from Kiev to Luton it’s a bit too much"

Minusy: "2 hrs late and we missed all our following connections as a result."

Plusy: "Crew nice,seats ok"
Minusy: "Expensive hold luggage,rip off"

Minusy: "No air conditioned 2 hours late Poor ground service"

Plusy: "Odlot co do minuty, bezbłędne lądowanie. Brawa dla kapitana Polaka."
Minusy: "-"

Minusy: "Lot opóźniony 1.35h. Duszno. Staliśmy w kolejce do samolotu po czym.z powrotem nas cofnęli. Wody brakło a temperatura przekraczała 35st. Tragicznie!"

Minusy: "Flight delayed by more than 2 hours, additional 40 minutes in the plain before departure. At least 30 minutes until doors opened. Overall huge delay that totally killed my business day."

Minusy: "Horrible web/check in experience, 2hour delay. Inexistence of entertainment or comfort. What else can be said ?"

Plusy: "Płynny lot, dobre lądowanie. Sam lot - bez zarzutu."
Minusy: "Spóźnienie 35 minut, co sprawiło, że uciekł nam ostatni pociąg. Ale jest postęp: poprzedni lot z Luton opóźnił się o 6 godzin."

Plusy: "Zwyczajny spokojny dość długi lot."
Minusy: "Ponad godzina opóźnienia !!! Ale to można zrozumieć. Po wejściu do hali odlotów, pomimo elektronicznej odprawy, posiadaniu wydruku z adnotacją Priority i bagażu podręcznego należy się odprawić przy stanowisku nadawania bagaży (kolejka sic !) w celu otrzymania tzw. paper ticket. Oczywiści w moim przypadku nie dodano czerwonej naklejki Priority Boarding !!! Obsługa przy boardingu nie respektuje usługi pierwszeństwa wejścia na pokład. Pierwszeństwo jest tylko przy przejściu do hali tuż przed wejściem do busa lotniskowego. Potem już i tak wszyscy jadą wspólnie, więc pierwszeństwa wejścia na pokład nie ma. Dodatkowo jeśli zostaniesz skierowany przez kolejnego niekompetentnego pracownika lotniska DWC do niewłaściwego z dwóch autobusów (jeden podjeżdża do przednich schodów, drugi do tylnych) musisz się przeciskać przez cały, pełen pasażerów i bagaży pokład samolotu, ponieważ procedury !!! nie pozwalają przejść do odpowiedniego wejścia, np. tylnego mając miejsca 29. Nigdy więcej Wizzair, którego pracownicy pokładu twierdzą, że odprawa i boarding nie jest zależny od firmy Wizzair. Tylko dlaczego to Wizzair pobiera opłatę za usługi typu Pierwszeństwo wejścia na pokład ?"

Minusy: "Flight was delayed by 45 mins, and on board there was no water in the bathroom basins. This was known by staff, but they didn’t warn me as I went in, so I didn’t find out until I had already put soap in my hands"

Plusy: "Przestrzeń, załoga, czystość, cisza."
Minusy: "nic"

Plusy: "Space. Priority Boarding"
Minusy: "Strong bad smell. One hour late for departure."

Plusy: "Miła załoga, nowoczesny samolot sprawny odbiór bagaży podręcznych oddanych podczas boardingu-cały lot na +"
Minusy: "Brudne lotnisko po stronie powietrznej, bardzo mało miejsca na nogi..."

Plusy: "Cabin crew podczas dzisiejszego lotu była po prostu genialna! A szefowa pokładu to już w ogóle przeszła sama siebie! Była cały czas uśmiechnięta od ucha do ucha, pomocna i widać było zezalezy jej na tym aby pasażerowie byli zadowoleni :)"

Plusy: "Mobile app is very good, but just allow you to download boarding pass on PDF version right at the moment of the check in"
Minusy: "They didn't let me flight. Even that I did the online check in 24 hours before they didn't send me the boarding pass on PDF format via email. Also there were no way to download it from the mobile app or the website. I was in the airport 2 hours before and they didn't want to print it for me even that I showed all the online check in confirmation. They requested that I pay €35 Euro for the airport print. I submitted a complain and hope to get a credit or refund. Confirmation code: L3QZWB"

Plusy: "Spakuj cisza i miłą atmosferą lotu oraz dobre relacje"

Minusy: "Man at the checkin did not have a clue that WIZZAIR flight was delayed at 05/04/2018. I missed meeting with my family. Waited for a long time at boarding gate."

Minusy: "It a good option, a good price, i will fly again"