Znajdź tanie loty na trasie Katowice-Pyrzowice - Lizbona (KTW - LIS)

Smooth flight

No terminal connection

Lost luggage. 3 days since and still no luggage.And they don't have a customer service phone number that I can call. Very dissapointed. I guess that's what you should expect from a low cost flight company. I will never book a flight with them again.

The price

The check in was not opened on time The bordibg was not possible on time

The price

The borsing from terminal 1 is should be highlight The man in the check in and bording wad not nice at all. He didn't answer any question. They took our hand bag. We couldn't take it to the plan and no one explaon why.

Being told off for bringing my duty free bottle of wine an drinking it mid flight. They ran out of wine on way over. I didn’t see anywhere where you can’t drink your own beverage??? Was quite embarrassing I have to say. I drank it anyway. What was I supposed to do with it??

Ease of boarding with priority.

Long wait to board, stairs up and down for tarmac stairs to plane and off of plane.

A pleasant journey.

It was fine. No complaints.

price time of flight

unable to choose your seat free expensive tea and coffee and others

Ease of boarding with priority.

Long wait to board, stairs up and down for tarmac stairs to plane and off of plane.

A pleasant journey.

It was fine. No complaints.

Cabin crew were excellent. Very friendly, professional, efficient.

Stood in one line for over a half hour to find out I was in the wrong line and had to go to another line. Why not have someone asking or a few signs to direct people? Kiwi was horrible to deal with. I booked a priority flight but they only gave me non-priority but changed their documentation to look like it was priority. Went back and forth too manny times.

Missed the flight due to the delay. Had to buy ticket to get to Barcelona.

price time of flight

unable to choose your seat free expensive tea and coffee and others

Stood in one line for over a half hour to find out I was in the wrong line and had to go to another line. Why not have someone asking or a few signs to direct people? Kiwi was horrible to deal with. I booked a priority flight but they only gave me non-priority but changed their documentation to look like it was priority. Went back and forth too manny times.

The airline only allows online checkin and didn’t notify us through emails until a few days before the flight when we’re already traveling. During international travel, we don’t check emails. We ended up paying almost $200 to checking at the airport. will not use this airline again.

Stood in one line for over a half hour to find out I was in the wrong line and had to go to another line. Why not have someone asking or a few signs to direct people? Kiwi was horrible to deal with. I booked a priority flight but they only gave me non-priority but changed their documentation to look like it was priority. Went back and forth too manny times.

It was on time as always

Flight was on time.

Flight to Amsterdam no mention of requiring the passport stamp on the flight ticket was mentioned. On the way back to Dublin the crew member that checked me in informed me of this requirement and I thought she was potentially going to send me back to get it at customs. My husband who had a different crew member check him him, made no mention of the requirement.

price time of flight

unable to choose your seat free expensive tea and coffee and others

price time of flight

unable to choose your seat free expensive tea and coffee and others

Cabin crew were excellent. Very friendly, professional, efficient.

It was on time as always

Price, flight crew.

The gate was in a sheet-metal hangar outside the terminal alongside the parked plane, no bathroom or seating. We had to line up for the plane outside in the night air for 30 minutes before boarding. We were overcharged for checked baggage.

There was a group of ~20 French teenagers that did a lot of noise, like it was their own private field trip.

We were able to upgrade to a business class seat (row 1) just 2 days before the flight since we had put in a bid a month before to do so if it was accepted. Honestly, the seat DID NOT EVEN RECLINE, NOR DID IT FEEL VERY SPACIOUS! I felt very taken advantage of to only have access to that part of the plane giving us more leg room for $200 upgrade for each seat. When does a Business Class seat NOT recline??? At least my flight attendant was kind enough suggesting that I let the airline know about my unhappy experience.

Great quality and delicious even for economy. Excellent service and personable attendants.

The boarding process is poorly controlled and kind of unpleasant

I feel like no one has responded to any of my complaints. We were re routed twice and left with no where to sleep, missing work, and paying a bunch of extra for cars to and from airport. My friend was refunded and I have yet to receive one response even though we flew and bought our tickets together.

Crew

Boarding process was terrible, delayed for 3 hours and I have missed my other flight

The staff were friendly and warm. They did what they could with all they had. I was financially compensated for being put on standby because of over sold tickets resulting in my return flight being changed to the next day.

On my flight there my built in tablet didn’t work so I didn’t have any entertainment for a long flight. My return flight was put on standby and I had to leave the next day instead. Stressful

The crew lady was nice and I liked the food even though it was a one hour flight

Again delay

Late, dirty plane no coffee or tea

Over an hour late

Ease of boarding with priority.

Long wait to board, stairs up and down for tarmac stairs to plane and off of plane.

Flight was on time.

Flight to Amsterdam no mention of requiring the passport stamp on the flight ticket was mentioned. On the way back to Dublin the crew member that checked me in informed me of this requirement and I thought she was potentially going to send me back to get it at customs. My husband who had a different crew member check him him, made no mention of the requirement.

Being told off for bringing my duty free bottle of wine an drinking it mid flight. They ran out of wine on way over. I didn’t see anywhere where you can’t drink your own beverage??? Was quite embarrassing I have to say. I drank it anyway. What was I supposed to do with it??

A pleasant journey.

It was fine. No complaints.