The checkin staff at Delhi Airport was very rude. Instead of solving the problem they started shouting. Also there was no one to pick helpline of Singapore Airlines. Must avoid Singapore Airlines if you have another options.
More healthy food options.
Plusy: "The boarding process was easy and straightforward, the seats were comfortable and had individual entertainment screens, the crew was very polite and helpful. For meals, everyone was given a printed menu at the start of the flight so that meal options could be easily made."
Minusy: "My only complaint is that I would have liked to see more frequent offers for water refills during the flight, since water cups are so small and staying well hydrated on flights is difficult but essential."
Plusy: "checking in at Changi Airport is always a pleasure, helpful friendly staff"
Minusy: "the food is disgusting"
Minusy: "No complain . It’s singapore airlines and not dirty air India or jet Airways"
Minusy: "Cramped seats, no leg room, horrible food, stupid COLD snack!"
Minusy: "My moslem meal selection wasn’t provided onboard"
Minusy: "Old plane. Technology didn't work"
Plusy: "Seating was spacious, crew was attentive. Boarding was efficient."
Minusy: "The food choice was not pleasing to me."
Plusy: "Movies selection was great."
Minusy: "Food and comfort were not as great as I thought they would be. Not bad, but not worthy of the brand Singapore airlines."
Plusy: "They were polite."
Minusy: "Not as attentive as ANA or China Airlines. I had to give 4-5 request to get what I want."
Plusy: "The service was excellent start to finish. I found the movie selection to be excellent on the plane and the food was tasty and above average for airline food, and the seats were comfortable."
Plusy: "check in went smoothly. helper was friendly and helpful."
Plusy: "USB and plug for every seat, reasonable leg space and leg rest, good food choice and very attentive crew."
Minusy: "No negative points"
Plusy: "Good air line. Threat you well, enough food very good service."
Plusy: "I reallyiked th service from the crew"
Minusy: "I didn’t like the silk air mainly on my itinerary. It was an old flight with cloth on the back of the flights a bit torn. No entertainment in flight for silk air. That was a bad flight."
Plusy: "Very comfortable"
Minusy: "I don’t see anything I didn’t like"
Plusy: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Minusy: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."
Minusy: "When refreshments were being served they did so in a hurry for some reason and missed passengers including myself. We had to call for an attendant to serve the refreshments who seemed a little annoyed at that."
Plusy: "Spacious seats. Lovely food. Wonderful crew. Smooth flight."
Minusy: "Interior felt dated given all the awards the SQ has received for its planes and service, but everything was functional. Overlooking the interior, flight was superb. Very happy."
Plusy: "Excellent service"
Minusy: "Very poor on board entertainment"
Minusy: "Delayed 2 hours behind schedule"
Plusy: "Movie selection was great. Food was decent. Comfort was expected"
Minusy: "Our seat neighbors were annoying, but nothing the staff can do about that!"
Minusy: "Cabin temperature was really hot."
Plusy: "Singapore airline crew is always top notch in terms of service and attentiveness. It's a direct flight from Singapore to Canberra! Beats the layover in Sydney or Melbourne."
Minusy: "Business class seats were uncomfortable compared to other business class. They're not lay flat seats, and I can't get the seat even close to flat because my feet jam in to the bottom of the seat in front of me. The food wasn't great, some of the meal which was supposed to be served hot was still cold."
Plusy: "The serivce was amazing. Also it was clean and the food was great."
Plusy: "The service, kind and pleasant."
Plusy: "Crews are truly nice and patient"
Minusy: "Crews are very nice, food are not really good"
Plusy: "Staff are very friendly and good ."
Plusy: "The on-board crew was polite and humble. Food served was delicious and the flight reached on time."
Minusy: "The flight was quite old, was a bit surprised as the route seems very busy. Our seat 36J and K interestingly had no windows. First time flew on a flight with no window row."
Plusy: "Service is very good."
Minusy: "Too warm/hot inside the cabin throughout the flight."
Minusy: "My Vegan meal was terrible."
Plusy: "Loved the hot towels, socks & tooth brush set, flight attendants were always really helpful and friendly"
Minusy: "Other airlines always offer free upgrades on a not go crowded flights, but had not experienced that from Singapore airline. I've already traveled twice this year with them."
Plusy: "The service, seats, food, drinks and bed!"
Plusy: "New movies! Yes!"
Minusy: "I asked for one of the crew to help me bring up my carry-on luggage, as i'm just recovering from a flu at that time. Instead the FA looked at my bag and asked me in an irritated tone if my bag was really that heavy? I said I was recovering and I just need an extra push once I lift it up into the cabin. In the end she did help but i did not appreciate her attitude and felt disappointed my whole flight."
Plusy: "Crew was nice"
Minusy: "Aircond isn’t working at seat 60 onwards. Warm. Sweaty."
Plusy: "Clean aircraft. First rate and very attentive cabin staff. High Quality food and mid flight snacks. Its clear a lot of thought has gone into the making and running of this airline. My first experience and quite frankly I will fly SIA whenever possible."
Minusy: "Cabin was to me a little warm during initial taxi at LAX. But not overly so."
Plusy: "Loved the crew. Really helpful."
Minusy: "1) while boarding you should keep families with kids (at least till 6yrs of age or with disabilities) prior to other people... 2) food was ok ok"
Plusy: "Liked everything from service to comfort"
Minusy: "poor ground and inflight crews hospitality poor food quality poor food variation"
Plusy: "The best long leg flight I've been on. I managed to get a whole row to myself and that made the 12hr flight so much better. The crew was very professional, kind, attentive, and it was grand."
Plusy: "Cabin crew are always great"
Minusy: "Cabin fitout is getting tired and dated. Etihad leaves it for dead in first class"
Plusy: "The new non stop flight frim Singapore to San Francisco really reduced the total travel time. I saved at least 4 hours in choosing this flight"
Minusy: "No complaints"
Plusy: "got us there, efficient and effective crew."
Plusy: "1. Clean. 2. Punctual. 3. Coke Zero."
Plusy: "Staff were very friendly, helpful and attentive. Good movie selection. Food was above average for airplane food. Nice modern plane."
Minusy: "Headphone buds weren't great. We were delayed two hours taking off, but thankfully my connecting flight was held so no further delay."
The flight was cancelled…no notification…!!!
Our Izmir-Munich flight was delayed so much that we missed our connecting flight. We stayed here over-night. Today we were on stand by, but there was no room on today’s flight. We’re now stuck here. Lufthansa has been very unhelpful. How long we’re going to be stuck here? It’s absurd. I had to be at work today.
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Nice airplane, quick boarding, excellent crew. The entertainment choices are very poor comparing to previous trips with LH. Food was horrible, neither one of us ate it.
And again, the flight was late and made for tight connections. The seating was comfortable ONLY because we had one of the few empty seats next to us. When the plane is full, as they mostly are right now, the seats are simply absurdly uncomfortable. Dangerously so, since I have a bad knee and I have trouble walking for a few days after a long flight given the inability to stretch or even move much in the current air regime.
Rude flight attendants, horrible customer service, had to show the same documents 3 times after being check and cleared once. Flight attendants acted like they couldn’t hear what we are asking even though we spoke all the languages they did. It was not a pleasant flight and as a cherry on top all of our suitcases got lost.
Plusy: "The crew was great! The seats are never comfortable on economy flights."
Minusy: "Delayed flight made me miss my connection and spend a night in Frankfurt. Take off time, bag didn’t come out as priority, waited over 25 minutes."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Minusy: "Business Class Seating had 3 seats in middle Refurbished 747 had new seats, but still felt like an old plane with awkward layout"
Plusy: "Plane was awesome and comfortable"
Minusy: "Delayed without updates for hours"
Minusy: "No TV in the chair ,even no group TV The the crew member in the business class lady was too aggressive in her way as if we are working for her , too tide chairs"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "The staff upon checking in were very polite and courteous."
Minusy: "It took a while for the staff to open up the boarding gate . Upon boarding I was given a sandwich which contained eggs."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Minusy: "I get Emergency to be sick and be in hospital and the request company for exchange my fly back from Slovakia back to my country USA and they declined my refund or exchange tickets even if I have doctors statement being in the hospital they’re rude and mean and decline make any changes for me"
Plusy: "Very friendly atmosphere at boarding gate & helpful crew on journey, plus surprisingly good food foe economy class made for positive feel to this trip. Add to it the fact I caught a movie I'd missed seeing at cinema plus even getting a few hours sleep, this was probably one of my better long haul flights in recent times."
Minusy: "Opóźnienie lotu"
Plusy: "How smoothly everything ran"
Minusy: "Drinks served from glasses on a tray. I would have preferred an individual bottle of water."
Plusy: "Comfortable plane, food good, flight attendants professional. No complaints"
Plusy: "We had a very short connection as a result of a long delay in our flight from Athens to Munich. Lufthansa held the gate open and helped us get on board tom our flight to Chicago. The plane was big, roomy and the seats were comfortable. There were adequate number of toilets so people didn't have to stand in long lines. The crew was very friendly in an efficient way, not like in Asian airlines where the passenger gets coddled. I particularly appreciated the serving of water/juices every so often to stay hydrated."
Minusy: "They could have made the transfer easier by having a trolley to move us instead of having us run through the airport. I am 70 and have had both knees replaced. While I can walk just fine, running was very difficult."
Plusy: "Obsługa i jedzenie"
Minusy: "Cos it's terrible on lufthansa"
Plusy: "Everything is good"
Minusy: "Food use to be better"
Plusy: "Firstly, the food was great!"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Plusy: "Comfortable seating, very good and pleasant crew."
Minusy: "Online seat reservation didn't work. Limited food choices and no vegetarian/vegan options. Big selection of movies and music, but quality not so great."
Plusy: "Komfort lotu i bezpieczenstwo"
Minusy: "Plane closed the gate two hours before departing. Should have waited for passengers delayed by weather and lack of a sufficient ground crew."
Minusy: "Bus shuttle to plane"
Plusy: "Nice people"
Minusy: "Not much"
My ticket was cancelled 3 hours before the scheduled flight
Entertainment movies need to add new and more choice. Food quality and choice need to update.
I liked the service of the crew and the chk in staff. Crew should insist on putting the mask for the passengers.
Plusy: "Love Etihad service"
Minusy: "Snacks, i didn't want set meal"
Minusy: "Entertainment was not working"
Minusy: "14 hours connection time and they don't offer hotel/meal accommodation that airlines like Qatar Airways do. I inquired about the hotel within the airport and it costs $300 for 8 hours. Ridiculous. There is no place to sleep properly in the airport, I saw people laying down on the floor."
Plusy: "The crew"
Minusy: "sea food"
Plusy: "On-ground customer service of Ethiad, Fatima. She was professional and understanding."
Minusy: "Don’t overlook international flights and penalize travelers who don’t have a seat selection but checked in on time."
Plusy: "Helpful crew, great bathrooms"
Minusy: "More organized boarding & more AC in the back of the flight"
Plusy: "Good service"
Minusy: "My bags came last even having priority labels"
Plusy: "Breakfast was slightly better than dinner choice"
Minusy: "Window seat is quite cramped and I am not sure why I had to pay to choose a seat before this flight but not for my previous flight to Singapore which resulted in me getting one of the last seats available which was a pretty cramped window seat. Also too many repetitive announcements"
Plusy: "Flight was empty so had enough room next to my window seat"
Minusy: "The food was an express snack! For a 2.5 hour flight, I think it’s seriously a shame!"
Plusy: "Incredible crew. Outstanding service."
Minusy: "Business class layout was not great. Interior layout needs refurbishment!"
Plusy: "Friendly and professional. Always with a smile."
Minusy: "The seats were cramped, small compared to the flight I took from JFK to Abu Dhabi. Again, The boarding was delayed and no announcements were made. I am saying this despite I prefer Etihad for my international flights. This time the experience was lame."
Minusy: "Same type of food. They ran out dinner so served the previous entree. Turn the crew light on for water. No air hostesses showed up."
Plusy: "I purchased a premium seat, and I still felt as though I was being packed into a sardine can. Furthermore, the online seat map used to purchase my preferred seat did not match the seating arrangement of the actual aircraft, which was TREMENDOUSLY disappointing."
Minusy: "Etihad has gone downhill over the past few years and please consider this carrier as your last option for travel. They are simply not worth the money you save, considering the pain they make you sit through. Extremely poor service from the staff and they offer little to no option to you if the flight gets cancelled. They were not willing to accommodate my request to reroute to a new destination (which actually is cheaper than my original destination) as i was about to miss my consular appointment due to the flight cancellation and this was the only way I could make it. They outright said it's not possible, didn't even check if the flight to the new destination has availability or not. The staff especially at Heathrow is a joke, don't even bother reasoning with them."
Plusy: "The airport customer service rescheduled us back to direct flight to Dallas. Our original flight. They helped us expediting boarding process in short time margin. Inside aircraft crew was good and efficient. Food was excellent."
Plusy: "The food, the entertainment, the fact that the airline staff could speak English and that some of them were actually helpful"
Minusy: "The upkeep of the airline, some of the airline staff to treat all passengers as one as I noticed more than an unusual amount of passengers were favoured over one another. A minimum flight of 5 hours was served with just the one meal. We were served lunch at 930 am on one flight. The observations in economy aren't as important as business class. Only if we could all afford to travel on business class."
Plusy: "The check-in staff in South Africa were exceptionally pleasant, the food and entertainment were good."
Minusy: "The seats were very narrow with little leg-room on the JHB to Abu Dhabi leg of the flight - and I'm a short person."
Plusy: "Free movies and polite hostesses and service"
Minusy: "Free internet"
Plusy: "The flight and the food was good"
Plusy: "The leg room on the economy seats is good"
Minusy: "The entertainment options are not enough"
Plusy: "The trip was very comfortable . The boing 787 was a new plane and economy had a very good leg space The 3 3 3 seating is excellent"
Plusy: "The entertainment options are much appreciated. The crew was cheery and helpful. The meals were tasty."
Minusy: "It's a really, really tight fit in Economy. Super hard on the knees and I'm a short person. It was even hard for my 7 year old to get into semi comfortable position to sleep. On the way over from Chicago to Abu Dhabi, the crew walked by with offers of water regularly and even snacks...we really missed this courtesy on the way back from Abu Dhabi to Chicago. Water was only offered during meals and it was hard to flag down an attendant for water."
Minusy: "The staff at Kathmandu airport Etihad check-in counter was very rude. He asked too many unnecessary personal questions and asked to present the document to verify."
Plusy: "Lived up to the usual Etihad high standards. Efficiency, comfort, service and value for money"
Minusy: "No complaints"
Plusy: "The service was very efficient and warm. The food was tasty. The team was throughout helpful and prompt."
Plusy: "Great entertainment and food."
Minusy: "Check in attendants at JFK were very unclear."
Plusy: "Everything. Very accommodating."
Plusy: "good service,"
Minusy: "bags did not make it to final destination and were stuck in abu dhabi. we landed on sunday and did not get our bags until tuesday. we had a very long layover so unclear as to why our bags did not make it on to the flight. it was a big inconvenience"
Minusy: "The chicken meal was the only time I refused to eat on any flight... ever."
Plusy: "I didn't like anything"
Minusy: "My bags didn't make it. I had to sit away from my husband as someone had sat in his seat and clearly wasn't going to move. You now have to pay to get an exit row like budget airlines and I had to go two days without my bag. Total nightmare. Then I couldn't recheck in to change seAts online. Food was disgusting."
Plusy: "Doskonała profesjonalna linia lotnicza"
Plusy: "Znakomita załoga - przyjacielska, konkretna, pomocna"
Minusy: "Not enough servings of water. Tiny planes with little legroom"
Minusy: "TERRIBLE time management!! Missed the connecting flight by a few minutes and didn't get a connecting flight for 7 hours thereafter! There was absolutely time for us customers (who landed just 20 min later than expected) to make the connecting flight but we were told it was "too late" to board the other plane. This is extremely inconvenient! I got back to SFO 14 hours after the expected time! WHY don't you guys manage your connections better?? I am never flying Etihad again!"
Plusy: "The crew was helpful and the seats were comfortable"
Minusy: "Wish there could be more options for the entertainment and given that it is 14 hour long flight, the meals could be given more frequently."
Plusy: "The crew was helpful and respectful I liked the entertainment and everything the sleeping kit and blankets they provided"
Minusy: "I would've liked less condimented food options The plane was delayed for an hour and they didn't acknowledge it or apologize"
Plusy: "The food and crew was good"
Minusy: "Same Boeing 777 being used for several years now Seats were very uncomfortable . I advice ettihad should use A380 for these 14 hour flights for more comfortable experience of the passengers."
Plusy: "A380 planes. What is not to like. Wide economy seats. A little glitchy entertainment system but over all comfortable flight."
Minusy: "Horrible and disorganized service crew. Went without food for 2 of three service seasons as they forgot a whole section to service. Had to repeatedly ask and in one case finally got something to eat 40 mins later. Poor sequence of beverage and food service."
Plusy: "poor seating, too close to each other and seats too narrow for long hours of sitting in an international flight Overall, the Crew had good attitude but appears overworked and very minimum service - no attention given to making the long flight pleasant (just bare basics, I was surprised) Food & beverage service and frequency inadequate."
Minusy: "It appeared, not enough thoughts given for little details of comforts to make these long flights comfortable / pleasant enough that people want to return. Announcements often illegible and too soft to hear"
Minusy: "Flight attendant could have cared less about being there. lol"
Plusy: "On time as scheduled. ground staff were very very polite and efficient ."
Minusy: "I have flown in Cathay , Singapore , KLM . lufthansa as I go to Calcutta every year for last 25 years . Never had a 16 and half hrs flt with only one full meal . It should be 3 full meals. Both ways had totally unsophisticated cabin crews . Needs education and training . A basic term like scotch on the rocks needed four explanations . No clue about beer whatsoever . OK for Saudia not for gulf countries. Village girls in an uniform."
Minusy: "Etihad doesn't have a consistent baggage policy. The line manager at the checkin did not stand by the company. Not ready to give a written statement of what they told me at the check-in counter. Customers are held hostage with the inconsistent policies and what ever they relay to you, you do not have any option but abide by that or cancel the trip."
Plusy: "Crew, comfort and the service"
Minusy: "Entertainment. Not enough movies and updated."
Plusy: "Very professional but efficient."