Znajdź tanie loty na trasie Gdańsk - Duesseldorf Intl

Plusy: "Food was really hot and good customer service"

Plusy: "Customer service"
Minusy: "Snacks"

Plusy: "Amazing crew and great comfort"
Minusy: "Entertainment system didn't work. Couldn't hear movie at all with headphones provided and screen very hard to use and just stopped several times. Even after crew reset it twice, still problems."

Plusy: "Crew"
Minusy: "My flight tickets were mess up and I had to purchase new tickets . Horrible"

Plusy: "None"
Minusy: "Seats"

Minusy: "Boarding time needs to be longer. Also, too little time between connecting flights."

Minusy: "nothing"

Plusy: "The service"
Minusy: "The service and attitude"

Plusy: "Finally, they came to their senses. When you change planes, you already have been checked once for security, so there is no more need (and never was¨) for another secutiry check. With just one hour to switch planes, this is great relief."

Minusy: "The seats in the economy cabin are cramped together. If the person in front of your leans back you are almost trapped in your seat. There is little leg room and the cushioning is not enough for a long distance flight. There is no boarding control. People just line up and get on the plane in any order."

Plusy: "The crew was very nice and very good. They served the evening meal very promptly. They could have made another trash run prior to everyone trying to sleep for the night flight."
Minusy: "The coach seats are narrower than any I have encountered and they are very close to the rows in front and behind. Not comfortable at all."

Minusy: "Delayed 45 mins making transfer for international flight difficult"

Plusy: "Everything"

Plusy: "Service and Aircraft B777"

Plusy: "787 is an excellent plane and I could sleep a little"
Minusy: "I was boarding at gate C4. Doesn't anyone get it ! Using the word "bomb" in airports is a big no-no however C4 is OK? Even a little old lady knows what C4 stands for."

Plusy: "Food was tasty. Crew was very good."
Minusy: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."

Plusy: "Both times I flew with Swiss airlines it’s been great! Food is pletntiful, staff is very kind."

Minusy: "Flight was 30 minutes late which made our connection very tight."

Minusy: "None"

Plusy: "Nothing remarkable"
Minusy: "I got up to use the bathroom and I was seated in the 10th row. When I was trying to make my way back to my seat, the beverage service had started. They were at the 12th row and after bumping into me, the flight attendant asked me to back up and wait until the beverage service was over to go back to my seat. This was a flight from Frankfurt to Zurich, only about an hour long, and I would have easily spent half of it standing up had I complied with their request. I had to be pushy and ask them to just back up the cart 2 feet so I could get to my seat, which only took them 5 seconds. This was a very rude, illogical, and unreasonable request from the Swiss Air crew."

Minusy: "It was very late, with us on it."

Plusy: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Minusy: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."

Plusy: "The seats were comfortable considering they were middle seats. The food was quite good and the entertainment selection was also good."
Minusy: "Boarding was later than initially said and I did not know why"

Plusy: "Again very friendly and accommodating crew. By the time we took off and had a snack we landed quickly. Smooth landing and takeoff. Pleasant trip."
Minusy: "No complaints. Smooth from start to finish."

Plusy: "Best food and attention that I've had on an airline in 20 years. Really. I was telling a friend today, Swiss Air started with drinks, gave us a Parisian baguette sandwich, gave us a healthy breakfast of yoghurt warm croissant butter jam orange juice, drinks again, and several passengers surrounding me got special attention, one woman with a baby, a disabled person, and a teenager that was 6'5" was relaocated by the flight attendant without him even asking to a bulkhead seat for more comfort. You don't see this kind a attention to detail on any US flights or US airlines, so I noticed it. It was as if I was traveling back in the 70's or 80's when Airlines would compete for our dollars with their service. I mentioned to my friend that if I had a choice and Swiss Air was one of the choices, I'd choose Swiss Air over any other airline."

Plusy: "Flight itself was good, comfortable, staff were professional"

Plusy: "The crew greeted me with a warm welcome when I was the last to boars the plane due to a delayed flight connection. The flight was very comfortable and the crew incredibly sincere in their service."
Minusy: "NA"

Plusy: "The service was great, the staff was very friendly and helpful"
Minusy: "The business seats that we booked were normal economy plus seats with no one in the middle seat. The whole idea of booking a business class ticket is the extra comfort that comes with the lay flat seat or at absolute minimum on smaller planes the wider more comfortable seat. Neither of those were present on this flight. Calling this a business class is a rip off."

Plusy: "the food was delicious, the movie selection was great, the seats were comfortable, the plane was chilly but they supplied us all with nice warm blankets, and I prefer it be cold over hot on the plane any day."

Plusy: "Service was great staff very attentive food was good and crew makes sure you are never hungry or thristy"
Minusy: "It was a 11 hour flight and coach seats too small to sleep"

Minusy: "Flight cancelled so I didn't like it at all"

Plusy: "The flight attendants were extremely polite . Great service i love my accommodation in Business class . Very clean , punctual, comfortable, up dates by pilot frequently. Over all a hard work TEAM of Flight Attendants. Thank You to all of them."

Minusy: "Paucity of games that might appeal to non children."

Plusy: "Flight attendants where very nice and attentive. Good choice of movies and shows for adults and kids. I usually don't eat airplane food but it looked fresh and my kids enjoyed the breakfast very much with fresh baked bread and croissant. My flight was delayed by one hour but it was a problem caused by the airport not the airline. I still made my connection and I received my suitcaises right away."
Minusy: "Boarding was a little chaotic"

Plusy: "Clean and efficient plane, crew and procedures."

Plusy: "The seats"

Plusy: "Just a comment that the flight is short and I understand that the company does not provide any food except for chicolate"

Minusy: "Very uncomfortable seats, very hard. The cabin was cold and there was no possibility to adjust blowers. Old entertainment sets with poor variety of choices to watch."

Plusy: "Plane was nice, lots of movies to watch, free wine"
Minusy: "Seats to close together, crew a little snooty"

Minusy: "At the check-in gate there was pandemonium. It was not clear how to proceed. The lines were long and disorderly. Since I had passed through passport control, I didn't think I would need to go through again just before boarding. I was in line, ready to have my boarding pass scanned when I was told I needed to have my passport checked! I had to step out of line, go back and get my passport checked, then go back in line to board! I could not get an assigned seat until I got to Zurich. I needed an aisle seat (I had a bladder infection and would need to use the toilet often). It was left up to me to negotiate with my neighbor to switch seats--- the crew would not help at all. I was cramped in my seat. The man in front of me put his chair too far back; I was difficult to work on my laptop with so little room between me and the table. The snack was horrible---uncooked, tasteless calzone and ice cream."

Plusy: "Very prompt and courteus"
Minusy: "Baggage missing for three days. Communication poor."

Plusy: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Minusy: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."

Minusy: "No inflight entertainment."

Plusy: "crew was attentive"
Minusy: "having to take a bus from the terminal to board"

Minusy: "Not enough room for my knees"

Minusy: "While waiting for boarding I overheard a young woman, who was traveling with several companions, screaming to her mother on the phone that she and her friends had all gotten bedbugs and were in agony! She was making plans to leave all of her bags in the driveway when she got home. I discretely let boarding staff know and was told there is nothing they can do about it. They also cannot change my flight, or my seat, in the event that I am seated next to the person with the issue. They did give me a bag in which to place my carry on before storing it overhead. But once on the plane, I realized that my checked bag would be thrown in with everyone else's. In addition, I had forgotten to preorder gluten free food. The airline had nothing gluten free to offer me on a prolonged international flight and did not even offer to produce any gluten free snack (peanuts? cheese?) to tide me over. My luggage is still sitting in my car awaiting a process. However, in the unfortunate event that it has come into contact with bedbugs it may be too late :("

Plusy: "Good service... Quick boarding"
Minusy: "Older plane, seats too narrow and short for 11hr flight. Bathrooms are TINY even by airline standards. Entertainment system has lots of choices but screens are low quality."

Plusy: "Decent comfort in the plane. Friendly staff."
Minusy: "My flight was delayed. This was the third time in the last 4 times I traveled this route"

Plusy: "Doing a fantastic job keep on"
Minusy: "Everything"

Plusy: "The crew was great! The seats are never comfortable on economy flights."

Plusy: "Amazing crew and service! They are the best!!"
Minusy: "Amazing crew and service! They are the best!!"

Minusy: "Better, cleaner seats. Poor movie selection and nott to mention terrible food."

Minusy: "First flight delayed, missed flight to SF, stuck in frankfurt. A hotel is not adequate compensation"

Minusy: "10+ hours flight. No food. No beverage. No snack. No blanket. I travel a lot and never saw a flight without service like this before. At the very minimum, snacks are reasonable. Extremely bad experience. Very disappointed with Lufthansa."

Plusy: "Ogólnie ok"
Minusy: "Boarding"

Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"

Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"

Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"

Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"

Plusy: "None of the above. I actually liked nothing about this trip. Took off at London in time for Frankfurt, arrived early, but missed the connection to Tel Aviv. So I had to be routed to Munich to catch a 10:30 pm flight, which arrives at 3 am Sunday. So I wasted the entire day, starved, exhausted."
Minusy: "Proper connection time. I lost the entire day, and now have to get a cab for $100 instead of my colleague meeting me. 3 am is impossible. And I am still not in Tel Aviv."

Minusy: "Komfort siedzeń w klasie Premium Economy"

Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"

Minusy: "Delay of more than two hours caused my booking at the hotel to be cancelled. Not only i lost all my money but have no hotel to stay What is your responsibility on that???"

Minusy: "No LH flight details in the E-ticket from Dus. to Bkk. I have to contact Thai Airways for more details. Too short time for transited from Munich to Dus. and I missed flight, luggages didn't arrive with my new flight. Very very very bad experience with this booing by this website and I absolutely not accommodate with this web again."

Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."

Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."

Minusy: "Flight was late due to inadequate staffing - one pilot was missing."

Minusy: "I was told there was no meal included because of the fare I paid. I paid $1100.00. I have never experienced this, even on round trip cheaper flights and I fly to Europe every year."

Plusy: "Review for Eurowings"

Plusy: "Speed of boarding and de-planing."
Minusy: "nothing"

Minusy: "Very poor connecting flight information for check in. United connecting flight through Lufthansa has no information. Have to ask around airport and nobody seems to know exactly when United will open for checkin. Discover next morning it is only 2 hrs before flight, 1.5 hrs before boarding. Lufthansa made no effort to pass along their connecting flight information, they just drop all responsibility and say it is a United flight so offer no help. First and last time with Lufthansa."

Plusy: "Nothing"
Minusy: "The plane was expected to land at FRa an hour early Andy they couldn’t wait five minutes for us after a three hour delayed flight. Every other flight was delayed on average 30minutes. When we arrived whoever was running the jet bridge took 15 minutes to get it out to our jet, essentially causing us to miss our flight right then. And then the staff had the audacity to tell us we had to hike back ten minutes to wait in an hour long line to rebook. When they could have done it at their gate just as easily. Simply awful service For paying first/business class"

Plusy: "The Cabin Crew was excellent! Very impressed"

Minusy: "Opóźnienie lotu"

Plusy: "Clean, modern place. Professional staff."

Plusy: "HORRIBLE EXPERIENCE"
Minusy: "Dropped us off in random country for two days with no information and missing 3 days of our trip and losing money on the trip we paid for. Limited information given to us once they abandoned us following the “emergency landing” that the pilot was “sick” stuck here over 24 hours and now my new flight is overbooked and my boyfriend has a seat but I DO NOT."

Plusy: "Obsługa i jedzenie"
Minusy: "Nic"

Plusy: "The staff was good to me when I became ill on the flight with a migraine."
Minusy: "When I paid for my seat in advance it said I had an exit row, but when I got on the flight it was not. The food was also horrible."

Plusy: "Had a row to myself coming and going."

Plusy: "We had more room with a 2-seat array in the middle of the plane. It was more comfortable than the 3 seat array."

Plusy: "Went smoothly and without delays"

Plusy: "Punktualność i obsługa stewardess"

Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"

Plusy: "Great crew, smooth boarding. The dinner was fine, salmon on rice, salad, cheese and desert, of good quality when compared to typical airline food. The breakfast was ok, fruit, muffin and ok cereal bar, too carb-heavy though. The entertainment offered my options. I particularely enjoyed the "Deep-Sleep" relaxation audios which indeed helped me to get some shut-eye during the overnight flight that left the East Coast late afternoon."
Minusy: "The comfort in the economy class is mediocre at best. We had more space on the inner-German connection, see next review, than the international flight. The beverage service was skimpy. Flight arrived Dusseldorf on time and then spend 20 minutes on the ground, waiting for a gate, resulting in a scramble to reach our connection."

Plusy: "The plane was new, clean and tight. Seats very narrow, no foot room with carry bag under seat on front. On time depart and arrive. Good movies. BUT, where are my bags. Second day in Geneva without clothes or medicines. SwissPort at GVA isn’t helping. They don’t even know where they are: don’t know if they left EWR"

Plusy: "Komfort lotu i bezpieczenstwo"

Plusy: "Timeliness of departure time Ease of navigating airport to find departure gate"
Minusy: "Nothing comes to mind Good flight over all"

Plusy: "Hot and cold drinks offered welcomingly"
Minusy: "The cabin needs better climatization (air conditioning). It was unacceptably hot at the very beginning, immediately after boarding the flight"

Minusy: "Did not like them charging extra for a seat assignment."

Minusy: "Quality"

Plusy: "Service is excellent. On time."

Plusy: "Bardzo słaby lot w każdym aspekcie"
Minusy: "Oóźniony, zmieniony gate w Monachium,"

Plusy: "Baggage handling, efficiency overall"
Minusy: "Small legroom in economy"

Plusy: "The seats were comfortable, we all had a bottle of water at our seats, we were immediately served drinks and snacks, the meals were really nice (haven't had this in years). Plane crew were friendly and helpful. Kids loved the entertainment selection - it kept them occupied throughout the flight in spite of their young age (3yrs and 5 yrs)."

Plusy: "all on time"
Minusy: "seating very cramped"

Minusy: "We missed this flight because previous flight from Germany was late. After running like mad people thru the Frankfurt airport- we only found out they have left - many people missed the flight!"

Plusy: "Comfy"
Minusy: "No in-flight entertainment"

Plusy: "Great crew, service was excellent"

"I flew business class. But nothing compare to business class. Lounge closed in Vienna. Not exist at all in Tel Aviv. Priority boarding not exist in Tel Aviv despite available business counter. Nobody in front of me was checked in to Business or with Senator status. No welcome drinks. All overall awful experience."

Plusy: "Everything"

Minusy: "Comfort mostly"

Minusy: "Thank you"

Plusy: "Seat was very comfortable. Crew was great."

Plusy: "The cleanest of the airport and the airplane"
Minusy: "The 15 hours layover"

Minusy: "Not a lot of legroom in my Premium Economy seat (10C). Seat itself just OK, the high price isn't justified. This flight is usually about one hour late and it was."

Plusy: "The crew was friendly and particularly one of the girls was always giving her best"

Plusy: "Everything was just right."

Plusy: "Seat ok typical. Non busy flight lots of room"
Minusy: "Food was poor"

Plusy: "From start to finish, Sevdije was in great hands. She had to be in a wheelchair, and there were three connecting flights in countries where she doesn't speak the language. It could have been so complicated, and everyone made it SO EASY. She was all smiles when she arrived in Boston. THANK YOU!!!!!!"
Minusy: "Nothing!"

Plusy: "Nothing at all."
Minusy: "Couldn’t get on the flight due to two cancellations of prior connecting flights. Utterly, totally unacceptable - and no explanation of why."

Plusy: "Flight on time, and luggage was at destination. Crew OK"
Minusy: "Food disappointing, dry, and tasteless, my dinner was missing half of what my husband had. Was not worth the effort to complain. Seats left you in pain, no lower back support, and very hard seats."

Plusy: "The crew and the service was excellent. Dinner was excellent. The hot breakfast never came. We were served a roll and one small cup of coffee with no refills. That was my only complaint. On a long overseas flight I think a hot breakfast would have been better than a roll."

Minusy: "very rocky,, too confined for such a long flight.thank you for a good lesson not to go austrian again"

Plusy: "Absolutely fantastic service from the check in counter until deplaning. Delicious food, snacks & even wine & other alcohol included. The staff is super friendly & very tentative. It was really a treat to fly Austrian Airlines."
Minusy: "This is just nit picking and if I absolutely had to I’d just hope for a more of a variety of movies, TV shows & music if possible."

Minusy: "Delay...."

Plusy: "Polite crew. The food was much better that on any airline these days. The boarding process was organized fine."
Minusy: "As on any airline these days the leg space in economy class is very limited. The movie selection was OK but not great."

Plusy: "Everything was great. Lovely and efficient crew. Sound not good on films but we were in economy so maybe just the disposable earbuds. A small point and didn’t spoil an otherwise great service."

Plusy: "Crew were polite and accommodating."
Minusy: "Plane temperature was too hot, despite my repeated requests to the crew to lower the temp. No one on this flight opened a single blanket - was that the goal? It was too hot to even sleep."

Plusy: "The crew was friendly, seats were comfortable and boarding was prompt and fast."
Minusy: "The food was not good at all and the entertainment selection was so limited. This was so weird because coming back from Vienna it was the complete opposite."

Minusy: "Can’t like it if you missed it!!"

Plusy: "The flight attendants worked very hard Patient and courteous."
Minusy: "Drinks are varied Food needs improvement The bread is low The vegetarian meal is poor"

Plusy: "new plane, half empty, good and friendly service"

Plusy: "Except eventually delay, the flight experience is good."

Plusy: "Great food. Exceptional service. Clean airplane and toilets. The whole flight was smooth and comfortable. And we were in coach!!!"
Minusy: "All was great."

Plusy: "A bit more leg and knee room."
Minusy: "The food was dreadful. We flew Austrian last month and the food was good. We try to stay hydrated on the flights and when I asked for water at the back of the plane, I was kindly given the water and another attendant grabbed the curtain and closed it making it plain I was not to be there. (I've never had that happen on any other flight.)"

Minusy: "While going to the gate G11 at Vienna airprt, i slipped infront of the gate in presence of 3 male austrian airways staff who were checking there. After i got up i requested if i could get some water and they said they cannot. Finally a co passenger gave me her bottle of water. I ended up actually breaking my leg"

Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("

Plusy: "Super friendly"
Minusy: "No entertainment"

Plusy: "Speaking of friendly sky. Great!"

Plusy: "The crew was super nice"
Minusy: "Not enough food during the long flight"

Plusy: "Left on time - arrived early"
Minusy: "Cake was the same thing they served from Kosice to Vienna . There must be something better than that. It was a tad dry."

Plusy: "The cabin was clean and comfortable. The crew was efficient and friendly. We departed early and arrived early and the entertainment was just what I wanted."
Minusy: "Nothing - it was a great flight"

Plusy: "Boarding time and arrival were both on time. Service is courteous, and the lounge very pleasant."

Plusy: "they asked me if I wanted an upgrade to business class - nice"
Minusy: "they left all the lights on in the plane - difficult to sleep at night. Never had this happen before. Another lady from N.J., originally from SLovakia and going to Kosice for a visit complained about the same thing. SHe was worn out and so am I."

Plusy: "In general, I like the on board food of Austrian and especially in regard of Do&Co catering from Vienna Airport. Staff was not to trying this time but service was still okay."
Minusy: "The Senator Lounge at Vienna Airport is very poor, food selection is very limited and it is obvious that the focus is on cost saving. Another disadvantage is that the lounge only opens at 5.30am in the morning but first flight already leave Vienna around 6am. Mine was at 7.05am which meant that I just arrived when the lounge opened and I had to wait in a long cue. Boarding was due to the limited space in front of the gate a mess, priority boarding was announced but I was not made sure that priority passengers board first. The seats on board are for business to small and there is not even space to hag up the coat."

Plusy: "Great staff, friendly and helpful."

Plusy: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"

Plusy: "The actual flight was professionally well-handled"
Minusy: "Someone from the airlines needs to help people transferring at Paris airport. I was sent to three different terminals (which required two different bus transfers) to get to my United flight to the states. I had been warned by a friend that the Paris airport is the worst. It is! And the airlines should bear some responsibility for the lack of clear information. I could write about this for a long time."

Minusy: "seats too cramped"

Plusy: "Pillows were great, blankets clean and comfy, food was even good, staff was extremely helpful and polite.."
Minusy: "nothing, it was a great flight from beginning to end"

Plusy: "Would fly with them anytime."

Plusy: "The crew was friendly and attentive. Food was good and the boarding was efficient."
Minusy: "I was generally pleased with the value and qulity received."

Plusy: "Boarding gate was fast to get into the aircraft, flight was on time. Staff was friendly and helpful."
Minusy: "Nothing negative"

Minusy: "As I was flying from London Heathrow back to Vienna, I had a carry-on that was allowed on my flight with Austrian from Vienna to London. My carry-on weighed 8 kg, like is required by the rules. While boarding my flight, the woman at the counter told me my bag had to be checked because there were too many carry-ons on the flight. I asked her that I keep my bag because I had medication in there, and she didn't listen to me at all. She just kept repeating that i have to check my bag, and then took my bag from me and gave it to the baggage crew there. I didn't want to make a huge scene because the flight is only 2 hours and I hoped i Could deal without my medication during that time, but I found it incredibly, incredibly rude and awful to not listen to a passenger."

Plusy: "food was fine"
Minusy: "to small seats"

Plusy: "Excellent crew and service!"

Plusy: "Flight attendance were amazing Smooth flight Comfortable seats"
Minusy: "Boarding was very unorganized"

Minusy: "We were stuck on the ground at London for what seems like ages."

Plusy: "Friendly crew, great access to a variety refreshments, robust entertainment library."
Minusy: "No suggestions."

Plusy: "The best airline ever! Super friendly crew and staff, great customer service and nice planes. Love KLM!"

Minusy: "Klm is the best, even on a 40min they served small breakfast."

Plusy: "Confort and kindness"
Minusy: "It was too cold"

Plusy: "The crews were pretty great!"
Minusy: "The regulating of the temperature."

Plusy: "Service and crew amazing friendly and went out of the way to Make u feel special even the pilots gave updates thru out the flight"
Minusy: "Not being to help on the ground in Copenhagen with delta issues"

Minusy: "Crew members in Amsterdam were very rude and disrespectful"

Plusy: "very nice crew"
Minusy: "my baggage was lost"

Plusy: "Crew was great, very responsive and hospitable!"
Minusy: "more lunch choices, especially choices without dairy products."

Minusy: "Not being 1 hour late"

Plusy: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Minusy: "Everything was very good."

Plusy: "Food, entertainment and crew was exceptionally friendly."
Minusy: "Seats not great for such a long flight."

Plusy: "Crew was pleasant but not attentive to detail. Bypassed is completely for snack and drink towards end of 9 hour flight!"
Minusy: "Pay attention to passengers."

Plusy: "My seat at the window was great and the staff really friendly and courteous!"

Plusy: "Amazing crew"

Plusy: "Best airline in the business quick efficient and outstanding service What else can you say"

Minusy: "At the check in they made me pay 50€ for my luggage. This is really upsetting because from Houston to Venice they didn't make me pay. Either the website wasn't transparent or the lady at the desk made a mistake. Very upsetting, one luggage should be included."

Plusy: "NOTHING"
Minusy: "Having to change my seat to accommodate a rude belligerent passenger, who had taken my seat, refused to move until spoken to by steward. She then made my flight a nightmare, until I let her sit in my aisle seat. Even then she was not satisfied, she abused me the whole flight damaged the screen so I could not use it until the steward fixed it. Demanded that I except any and all alcohol to give to her to drink. When I am tea total she then continued to abuse me. I asked the steward to move me he just shrugged his shoulders and said there was nowhere else. This is definitely my the worst flight I have experienced."

Minusy: "Nothing special"

Plusy: "Flying with KLM is a pleasure"

Plusy: "Excellent service. A meal , drink and a coffee included which we were not expecting."

Plusy: "The seats seemed to have more space on this plane which was nice."
Minusy: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."

Plusy: "Great food"
Minusy: "I paid a top price for my ticket and expect the advertised amenities to work. Upgrade or replacement for entertainment system."

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Plusy: "Professional crew. Good boarding."
Minusy: "No entertainment on board in business. Stale buns - staff unapologetic. Older 737 with uncomfortable seats."

Plusy: "She was cheerful and genuine. I have dietary restrictions but was unable to preorder a meal. She went out of her way to find an available meal for me. I also saw her bring other passengers extra snacks and drinks."
Minusy: "Cramped seating."

Minusy: "The movie selection did not seem extremely varied."

Plusy: "Crew"
Minusy: "N/a"

Minusy: "The cabin crew was racist! She asked me to move from a seat because she wanted another guy ( obviously from her country ) to take it! Rude and racist."

Plusy: "Norhing"
Minusy: "They have mabaged to lost my luggage"

Plusy: "Delayed flight but staff apologized as for safety reasons."
Minusy: "Very late arrival"

Plusy: "Good information and helpfil boarding."
Minusy: "Has to wait in confined area fir nearly 2 hrs before boarding. No restroom or refreshments within that area."

Plusy: "Friendly staff"
Minusy: "Entertainment was dated and poor in function. Our bags were 99 dollars each and we’re both lost and didn’t arrive. I just filed a claim and got rude service saying I should have filed the claim at the airport baggage area but there was not anybody there to do the claim then he agent upstairs said they just spoke to them and they are there and I should have done it there. This was so rude and there is no way to get back into customs area. If we paid 200 for bags I expect them to arrive on time. I’m asking for a refund of the baggage fees."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Plusy: "The staff were professional and friendly The food was very good and plentiful The inflight entertainment has lots of choices The bathrooms remained clean All in stark contrast with BA with who I did the same flight 2 weeks ago and all the above points were very poor"
Minusy: "Nothing"

Plusy: "The crew came to get me from the arrival gate to get to the departure gate since our plane was delayed. It helped to know that the airline was checking to make sure we made the flight."
Minusy: "I did not get my luggage in Nairobi. The delayed flight that was the most likely reason it did not get to the connecting flight to Nairobi."

Plusy: "My bagage broke"
Minusy: "I paid extra fee for extra bagage which was tv and i paid insurance my tv broke and no one responces for it"

Minusy: "Service from airline host Poorly maintained plane Bad food Old entertainment"

Minusy: "Two hours delay in the start."

Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"

Plusy: "The plane was clean The crew was amazing, super nice and helpful"

Plusy: "That we didn’t crash"
Minusy: "Everything! The crew was rude, no entertainment whatsoever, late boarding, late departure and bad experience with the check in process both in app and on website."

Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."

Minusy: "Okay"

Plusy: "The staff was fast and curteous."
Minusy: "There is not anything to complain about besides the usual discomfort of travel."

Plusy: "The flight was delayed by 40 minutes initially then a further 20 making it an hour late. Sitting at the gate there was then suddenly a last call to board the flight and a mad rush for everyone to get on. I appreciate that delays happen but the lack of communication ragardinh altered boarding times didn't make the situation any easier"
Minusy: "As above"

"God"

Minusy: "The baggage fees has to be clearly informed, they have a different fees almost double if u checkin bag from 22hrs of departure, total ripoff. Bundle the baggage fees when you buy ticket."

Plusy: "comfortable plane"
Minusy: "small pastry with coffee"

Minusy: "When we checked in for the return flight in CPH we learned that our return ticket was “light” ie it did not include luggage. we were not informed about this, we did not request a ‘light” return ticket, and...why would we when we checked luggage flying over? We’d like the usd100 refunded"

Minusy: "Last minute change of boarding gate led to a dash across the airport!"

Plusy: "Flight attendants were kind and patient and attentive. Older plane had more seat room, and the food selection was tasty and reasonably priced."
Minusy: "No entertainment options beyond airline magazines, but it was to be expected on a European flight under 3 hours"

Minusy: "Plane was changed to a different plane and caused lots of confusion. Boarding process was chaos, loaded all passengers in a room too small with many standing and getting too hot."

Plusy: "Smooth take off and landing"
Minusy: "Free food for everyone since it was delayed"

Plusy: "No problems. I was satisfied"

Plusy: "The airplane clean ,Food good etc."

Minusy: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."

Plusy: "The in-flight entertainment options were good."
Minusy: "My seat was broken and when I alerted the attendant, in a rude tone, she replied “what do you want me to do?” Not exactly the friendliest experience. It was only compounded by the fact that when we were landing, another attendant insisted I put seat completely upright, and when I told her it had been broken the entire trip, she began forcefully shoving my seat. Not awesome."

Minusy: "We had three hour delay due to thunderstorms."

Plusy: "Food was okay. Very smooth landing"
Minusy: "Crew. One of the flight attendants was unfriendly and short when asked about food options. None of them were approachable."

Plusy: "On time and clean airline."
Minusy: "Not helpful with stroller. Wanted us to sign off that they were not responsible for if stroller broke while handling it. Insane. They said it “might “ to big even though they didn’t know what measurements would be too big. We’ve flown for the last 3 years with this stroller but different airlines and never heard of such thing. (Since it’s the smallest city mini double stroller there is and folds flat- super small!) first time we flew SAS all. We didn’t sign anything and gate checked it and all was fine but some incompetent crew at check in. Not very helpful finding seats with all four of us. Put us in different rows. Could work on their customer service for sure."

Plusy: "Great flight = short so food was not expected"
Minusy: "all goood"

Minusy: "Tiny, hard, uncomfortable seats and cramped conditions, just about the worst 8 hours in my life"

Plusy: "Alot of room for legs, good hp service"
Minusy: "No snack with beverage before dinner, no choice of food , On connecting flight Kopenhagen-Krakow only Coffee/tea, no snack again, for passenger going over see very poor !!!!"

Plusy: "Flight on time and efficient boarding process"
Minusy: "Food only average, some of the beverages only for purchase"

Plusy: "Friendly staff"
Minusy: "n.a."

Plusy: "On time, clean aircraft not too full!"
Minusy: "Boarding was a little rough as the announcements in groups to board was not clear and lots of people got in line that should not have. - causing delays and frustrations. Handled poorly by gate team"

Minusy: "And no video either, power point also did not work. Had booked an aidle, but change of aircraft left me in tje middle :("

Plusy: "Food was very good on international flight. All personnel was extremely polite and courteous. Great movie selection. Everyone was greeted with headphones, a bottle of water, pillow and blanket"
Minusy: "Nothing not to like"

Plusy: "Only that it was the shorter part of the trip."
Minusy: "Seat was tight and did not recline at all. Back was killing me. Flight attendants came across as rude the way they spoke to the people. No entertainment at all. Not even water was offered."

Plusy: "Flight crew was curtious"
Minusy: "I was seated in the emergency row and clearly had a cast on my right arm at check in and I was seated next to my travel companion. Required to move which was aggreivating."

Plusy: "Plane was quite empty"
Minusy: "Plane wasn't in the best shape"

Minusy: "Crew was rude. The bathrooms became disgusting halfway thru the foight w no toilet paper. For 6 hours we were down to one bathroom in coach. Unacceptable. My daughter never got her final meal and the flight attendant was rude when I asked her about it and never returned w food. Never fly SAS"

Minusy: "Due to a train mix-up, I arrived at the Frankfurt airport with only 53 minutes to get through security and board. Lufthansa would not let me through the process, even though I immediately told them about the problem. They not only refused to let me board, but also refused to reschedule me. I had to buy a whole new round-trip ticket at more than double the price in order to meet my family for our once-in-a-lifetime reuinion in Norway, but also make my existing connection for the return flight. It cost me an additional 999 Euros cash in the middle of my vacation because my Kayak ticket was not refundable."

Plusy: "Friendly crew, overall excellent flight, excellent food"

Minusy: "When we booked there was no mention of paying for the checked in luggage. When we showed up at the airport we were told to pay the inflated $75 for each bag. It was ironic since it was 6am flight and the plane was half empty. It left a bad taste for us and we are not sure if it was kayak fault or sas."

Minusy: "In-flight entertainment did not work, veggie meal I ordered was not there, and when I asked if I could have one of the extra business class meals, I was told no. I further asked if I could just have some chips from the snack basket and that was met with a death glare from the female flight attendant. All in all, the flight attendants were rude and unwilling to accept any ownership in the poor conditions of this 9 hour flight."

Minusy: "Food"

Minusy: "Seats very narrow and tight."

Plusy: "we landed 20 minutes before schedule"

Plusy: "Comfortable flight, friendly crew. Would fly again!"
Minusy: "Food could have been better"

Plusy: "the plane arrived"
Minusy: "booking Boarding comfort Food service"

Plusy: "Nothing"
Minusy: "Delay"

Plusy: "Did not use their services much but the stewards seemed nice."
Minusy: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."

Plusy: "The pilots were excellent : smooth takeoff and landing. The plane seemed a bit shaky at times in the air; perhaps it was windy, although the skies were clear. Good food; good stewardesses. Entertainment had very good movie choices and games."
Minusy: "The side lights never were turned off, so it was hard to go to sleep. On a long overseas flight, there should be some down time. It was dark outside part of the time, but never dark inside the plane. The leg room is also a bit cramped for tall people."

Plusy: "So far best flight I've ever experienced ! I was traveling to Europe and both ways I was pleasantly surprised, planes were on time , super nice crew and great food , Way to go SAS !!!"

Plusy: "Very fast boarding, clean aircraft and efficient, friendly service. Caught a break and had a smooth flight and landing"

Plusy: "Price"
Minusy: "Crew not friendly. One was very rude"

Minusy: "That I didn't make it to Chicago the day I planned. My first leg had computer issues in Rome which pushed the flight back 4 hours which then made me miss my connecting flight. Had to stay a night in Copenhagen and fly out at 1540 the next day."

Plusy: "They had a kiosk, which was nice. In the US (Dulles) on my way out, I had no way to print a picket without waiting in line. I don't have a printer at home and the mobile ticket system was not working, so I had to wait in a very long line despite the fact that I had no luggage just to get my ticket. Every other airline had a Kiosk. In Gdansk, I was glad to see that they had a kiosk."
Minusy: "Although I could print my the ticket for the first leg at the kiosk, I could not print the second. I asked the woman at the desk, and she could not print either. I had to fly to the connecting airport with no connecting ticket in hand."

Plusy: "I was informed by email the evening before my return flight back to London that the flight had been cancelled. I tried calling multiple SAS offices overnight, and finally reached someone the morning of my flight and was rebooked to a different flight, via Berlin. When I got to the airport the booking hadn't been updated, so I had to go through the entire process again with customer service. Because of the flight cancellation and the difficulties rebooking, I was not able to book my luggage so I was charged a penalty fee at the airport when I was finally checked in for the flight via Berlin, and paid much more for my bag than I should have."

Plusy: "It was canceled!"
Minusy: "It was cancelled!"

Plusy: "Very friendly crew"
Minusy: "We had only a 45 minute window to connect our flight from Oslo to Trondheim and that wasn't nearly enough time to get off, get our bags, which one got lost so we had to deal with that, re check our bags, go through security again and walk 10 minutes to the next hanger. We ended up missing our connecting flight. It was an awful experience especially being in a foreign country."

Plusy: "Economy seats were roomy. Crew very nice and attentive."

Plusy: "I slept for most of the flight, and had space to lie down. I skipped the dinner, and the stewardesses did not wake me up at all, inspite of their serving most people on board. When I woke up close to landing, I asked for a cup of coffee, which the stewardesses made for me promptly. The flight was smooth, and the good night's rest was refreshing."

Plusy: "The flight attendant who gave me a salmon dinner even though I didn't request vegetarian meal ahead of time. The movies! on time!"