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Minusy: "Time to renew the aircraft 777-300"

Plusy: "The crew was excellent."
Minusy: "The business seats at B777-300ER was very uncomfortable for a long distance trip with duration of 14,5 hours."

Plusy: "New aircraft"
Minusy: "The willingness to provide a better quality service by the entire cabin crew and improved food quality."

Plusy: "Nothing special."
Minusy: "Meal was disappointing. Beef was overcook and hard. Service quality is just okay."

Minusy: "We missed the smile and quality service liked before. Food quality is just okay. Timeliness for departure/arrival was excellent."

Plusy: "Newer Aircraft and very convenient"
Minusy: "I dont see any thing to improve"

Plusy: "Good food. Friendly staff efficient airports."
Minusy: "Confusion at check in on baggage constrains. Conflict between what the agent told us and what was documented on our ticket contract. Plane very cold Unable to recline seats for much of the flight under guidance of flight attendants. Unable to sleep as a result."

Plusy: "Crew is attentive to our needs"
Minusy: "NA"

Plusy: "Crew was attentive."
Minusy: "The entertainment was rather limited."

Minusy: "Change the food menu, boring with the same menu"

Plusy: "Seats with entertainment"

Plusy: "Great crew and cabin!"
Minusy: "Meals were just ok"

Minusy: "Cramped seats, no leg room, horrible food, stupid COLD snack!"

Plusy: "Foods. Drinks. Entertainment."
Minusy: "Nothing. Everything’s so perfect!"

Minusy: "Transit time is way too tight. You need at least 2 hrs in between to account for landing and transfer time between terminals"

Plusy: "Premium economy was great."

Plusy: "The flight attendants are very attractive and attentive. They do make an effort to make one’s trip pleasurable."
Minusy: "Need to update the planes.."

Plusy: "Food was pretty good. Loved the Weiss ice cream bars"
Minusy: "Most uncomfortable seat ever. Wouldn't recline. TVs small and poor quality. Sound patchy. Not a pleasant flight. Must have been an old plane."

Plusy: "Five Star Singapore Service on board the aircraft."

Plusy: "Good seats with great screens. Usb, headphone jack that works with regular headphones, and a regular power outlet! Tray tables upgraded overall and have a mirror behind a slide. Even the seatback pockets are better with multiple pockets including one that fits most mobile phones. The windows turn tinted blue instead of drawing shades down—what?!"
Minusy: "would like regular water bottles to be available for drinking"

Plusy: "Entertainment"
Minusy: "Way too cold"

Plusy: "Again friendly and efficient staff and a smooth flight. Best features of Singapore Airlines."
Minusy: "The business class seats were smaller than I thought and not so comfortable as the 777. The seats are hard and ungiving and when you sleep on them you really feel it. Plus the flatbed lay out meant you were basically lying in a question mark position, not so goof for tall people like my husband. The food was good but uninteresting and I think for an overnight flight there should be more smaller,lighter, non spicy options offered rather that full dinners."

Minusy: "No entertaining at all, only old movies. The seats are very tight. There was a guy snoring during the flight keeping everybody awake. The breakfast was mediocre, just a a bun with fruit"

Minusy: "We were not provided vegetarian food on two legs of journey although we had earlier informed the airlines."

Plusy: "Staff was polite and accommodating"

Plusy: "Great experience"
Minusy: "Seating arrangement was bad"

Plusy: "great crew service. my first time flying with singapore airlines. they delivered!"

Plusy: "friendly and attentive crew. connecting flight was a breeze. well worth the price."

Plusy: "Flight is comfortable, food is nice. Most importantly, the flight was on time."
Minusy: "The entertainment system requires additional setup, and need my own mobile device. My mobile device was low in battery while I'm on my flight, so I'm not able to view any movies during the flight."

Plusy: "The crew on this flight we amazing had a great flight Thank You"

Plusy: "Everyone was cold asking for blankets it was freezing on that plane only major complaint, I love the airlines, the flight attendants are lovely and gracious, they really do try. Such a nice treat after flying United airlines all year!"
Minusy: "Too cold"

Plusy: "I love traveling on Singapore airlines. They have excellent service and always on time. Their entertainment system is very good. I won't say excellent as I've seem Emirates and they still have along way to go to catch up."
Minusy: "They did not give us the landing cards and we had to fill them in at the airport. Many were like us and I am surprised. Also for business class passengers they don't get into a priority lane as you see in Emirates and other airlines. while Singapore airline is very good, they still lack in the details."

Plusy: "Overall experience and wonderful crew"
Minusy: "Nothing really."

Plusy: "Entertainment even in economy class was excellent -- tons of movies, games, etc. Cabin crew were friendly. Bathroom was very large."
Minusy: "In economy, seating was incredibly tight (very little legroom) and at least in my seat, very little reclining. For a 14 hour flight through the night, it made it very difficult to actually get any rest. Food was OK."

Plusy: "Great service always"

Plusy: "Efficient, courteous and attractive crew. Good food and drink selection and great entertainment system with large screens."
Minusy: "Nothing"

Plusy: "Helpful crew. Full food service!"

Plusy: "New plane- Airbus A350 with latest in seats, entertainment system, and cabin fittings. Decent wine. Highly courteous, attractive and attentive crew."

Plusy: "Efficient boarding and arrival"
Minusy: "Old plane, entertainment system is outdated, food not good and they went out of the good stuff (e.g. only seafood noodles for breakfast?!)"

Plusy: "All went great"
Minusy: "I liked all - end to end excellent service"

Minusy: "They reschudle my flight beaucase I have anxiety. It's my birthday today. I'm suppose to be in China celebrating me and my grandma's birthday right now. Apparently anxiety is something that Singapore airline are very concerned about me, that needs a doctor note to prove that I'm okey to fly. poor coummcation skill and power play"

Minusy: "Food"

Plusy: "Everything"
Minusy: "Put some natural spray in the washroom for guests to kill their odor. I was the lucky one sitting outside the washrooms."

Plusy: "Overall just a really great experience."
Minusy: "Nothing negative to report."

Plusy: "First class airline. Great flight, great service, and even the food is better than "not bad". Seriously, Singapore Air offers flights between the U.S. and Asia at very competitive rates, but never seems to skimp on customer care. A well-done experience from start to finish..."

Minusy: "On my trip to Japan, the staff was incredibly rude. Horrible commendations. The controls didn't work. And the desert had mold in it."

Plusy: "Really recommended . Wait alittle longer but i got a free tour go around Singapore ."

Plusy: "Onboard Crew was great. I sympathize that they have to rush a service on a 1hr 20min flight with turbulance."
Minusy: "I have started taking SQ instead of budget airlines hoping for good service and on time travel. However, both times travelling from SQ from jakarta was delayed. Yesterday, I got home 1.5hrs later than I should have. I have also to pay for additional surcharge due to midnight cab fare. Further, when I wsa travelling to Jakarta - none of the inflight entertainment was working. So it has been disappointing."

Plusy: "Service was good, but then that's expected."
Minusy: "Leg room was bad... The foot rest attached to the seat in front of me kept lowering itself on its own."

"Doha to Lax, airplane food was bland and pretty bad"

Plusy: "Yeah everything was good flight timing was very accurate I loved their service"
Minusy: "Hotel or a waiting area should be arranged in case of flight delay"

Plusy: "Although my flight was canceled they quickly found me a flight on another airline and provided me with a hotel room for the night"

Plusy: "Very comfortable and enjoyable flight"

Minusy: "Good service and better than average let room and overall seat confirm, which is a big plus on long haul flights. Will definitely choose to fly Qatar again."

Plusy: "The crew provide good service but personally i did not like the food that could be lot better."

Minusy: "I bought my seat assignment in advance, and they did not give me this seat on the plane. Before boarding, I asked at the gate if my new seat was a window--which is what I paid for--and they confirmed yes, my new seat was a window. Turns out, it was not, it was a middle seat. I asked a flight attendant to relocate me to a window seat, which she kindly did, however this seat was quite uncomfortable as I was seated next to a large gentleman who probably should have been required to purchase two seats. Overall, there were two issues with Qatar Airways during this trip: they did not give me the seat I had requested and paid for, and then lied when I asked if my new seat was a window."

Plusy: "Amazing staff"
Minusy: "Uncomfortable seats and poor entertainment systems"

Plusy: "On time departure and arrival. Hard working crew members."
Minusy: "No slippers for long flights."

Minusy: "Złe fotele. Złe jedzenie. Zła obsługa."

Plusy: "Everything alright"

Plusy: "Quality aircrafts and entertainment."
Minusy: "Service and helpfulness of attendants."

Plusy: "The 2 trips were fantastic. From checking in to getting off the aircraft, service was a-okay."
Minusy: "No comment."

Plusy: "Everything"
Minusy: "Nothing"

Plusy: "Crew was very accommodating"

Minusy: "I was given incorrect date and missed my flight. I had to spend 750 £ and buy a flight from another airline to get home"

Plusy: "The trip was very comfortable and food suited me"

Plusy: "The plane was very new and wasn’t crowded."
Minusy: "The arrival time was slightly delayed but overall it was okay. The hot food again can be improved as the chicken dish had no vegetables (even though there was a side salad dish). The waiting lounge at Doha airport gate was a bit cramped, and the bus ride from the gate to the aircraft was also a bit long."

Plusy: "The crew were nice and very helpful. Vegeterian meal was great"
Minusy: "It was cold almost for everyone and everyone used blanket, some people asked for second blanket."

Minusy: "Snacks and drinks could be betteri"

Plusy: "A 350 was a very quiet plane, hardly any engine noise. Service was good."
Minusy: "Seats were a bit hard."

Plusy: "On business class, so service was extraordinary"

Plusy: "Punctual,taxied in time,generally food was good, landed twenty before time. There was head wind otherwise it would have landed earlier. Additional toilet may be considered. Thank"
Minusy: "Additional toilet may be considered"

Minusy: "Niesprawny kontroler przestrzałej rozrywki pokładowej. Jedzenie bardzo niesmaczne."

Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."

Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."

Minusy: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."

Plusy: "I was already travelling 5000km so I didn't notice anything"
Minusy: "Turbulences ... but it's ok."

Plusy: "Service, seats, beds, food, entertainment, EVERYTHING !!!"

Plusy: "Everything"

Plusy: "Food, entertainment options, comfortable seats, warm blankets"

Minusy: "The seats were very uncomfortable. Food was less than mediocre."

Plusy: "The Qatar crew was great and the entertainment was on point."
Minusy: "That my departure times were 1 to 2 hours earlier than what was on my electronic ticket, if I hadn't checked on the airport website, I would've missed all my flights!!"

Plusy: "All around a great experience."
Minusy: "The internet worked for like 2 minutes and then said my time was up, even though I was supposed to get 15 minutes for free or something."

Plusy: "I havn't flown a lot of international flights, but Qatar Airways is now my favorite"

Plusy: "I liked staff , boarding was organized food was not very good needs to be improved"

Minusy: "Checkin at Jakarta needs fine tuning. Checkin in started 30mins later than what the QR rep informed me an hr previously. QR lounge needs upgrading."

Plusy: "The crew lead for Doha to Dhaka flight was very responsive and proactive. The food on this flight was very good."
Minusy: "Air vent was not available for Business class between Doha and Dhaka; which made the temperature hotter than my liking."

Minusy: "Before our trip we called Kayak service desk with the request to reserve our seats. The answer obtained was that we should do it online. When we went online there were almost no more seats available so we decided to go to the check in counter in the airport. Although we were more than 3 hours in advance in the airport there were almost no seats available. We were very disappointed about this service, we never experienced this with any other airline companies..."

Plusy: "My steward, Gabriel, provided service that exceeded my expectations. He made the long haul more bearable."
Minusy: "The shape of the seats was not optimal for my height/size."

Plusy: "Courteous, helpful and professional crew members."
Minusy: "No internet service on long international flight. Boarding process for business class could be better."

Plusy: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Minusy: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."

Plusy: "the flight was smooth, comfortable and a lot faster than DOHA - BOSTON."
Minusy: "I could not check myself online! so i could not select the best seat."

Plusy: "Everythinగ"
Minusy: "Nil"

Plusy: "Good in-flight service"
Minusy: "Cramped seats"

Plusy: "Timely response on the phone."
Minusy: "Timely response on the phone."

Plusy: "Crew, food."
Minusy: "Lack of communication. Flight was two hours late from Boston to Doha. Not once were we told about the length of delay or what we need to do about connecting flights. And toilets were very smelly right from the start as it seemed that itinerary has seeped into the floor over time. And there were only two items as a main course and one of them in very small quantity. I was told that too many veg main courses were loaded by mistake and very few non veg."

Plusy: "Extremely like Qatar airways Both ground services and in flight service are excellent"
Minusy: "Nothing.every thing is fine"

Plusy: "-Great selection of movies, Ted talks, and games to view on individual screens, headphones were provided. - Blankets and pillows were provided to everyone, along with a kit with toothbrush, toothpaste, socks, and eye mask. - Adjustable head rest. - Nice to have wifi, although only 15 minutes is free."
Minusy: "- Tiny, cramped seats and aisles. I'd heard the Quatar has more leg room than other airlines. This is definitely not true. If the person in front of me reclined all the way, they crushed my knees and I'm only 5'7". - Seat cushions are thin and hard. - baggage check in took a very long time; about 45-60"

Plusy: "Great airline with spanking new plans and top of the line service"
Minusy: "Nothing!"

"I got confused about flight time and day missed my flight and rescheduled it for another day they charged me again $260. Even I tried to call the airline 4 hours before nobody answered me . I don’t have time now to fight this case but I think it’s not fair…"

Plusy: "Awesome food. Comfortable seats. Nice crew"

Minusy: "New Istambul airport requires walking 20-25 minutes when arriving and the same amount when departing. Even if huge you need to take a bus a walk under the rain. Bad planning"

Plusy: "It was a great flight thank you kayak thanks ti THY"

Plusy: "Overall was a nice flight."
Minusy: "There’s no entertainment in plane.this the only thing I wish to change."

Plusy: "All was really good"
Minusy: "Long lines ( about 40 min) to get into transfer zone at the airport. I guess this is not aircompanu fault, but airport."

Plusy: "Turkish do a good job of giving you a good service for your money."
Minusy: "Why not keep us informed why there are delays before take off. Headphones that worked well without having to fiddle with the connection would be good"

Plusy: "It was all good"

Minusy: "To long of a flight"

Minusy: "Had to stay overnight in the lounge zone. Hotel inside the airport wasn’t available. Outside you have to spend sometime at the multiple lines, buy visa, get the voucher, take the shuttle bus... By the time you done with that, it’s time to come back. Didn’t expect that for the business class ticket holders."

Plusy: "Everything good"
Minusy: "All good"

Plusy: "All the staff was polit"

Minusy: "I like everything"

Plusy: "the crow"

Plusy: "Overall the experience was good with friendly staff."
Minusy: "My luggages where ruined and there was heavy rain. The luggages where left out instead of being protected l, damaging clothing and the luggages themselves. Also they had us for over an hour in the airplane because of bad weather conditions instead of having us out!"

Minusy: "There were NO entertainment screens. UNBELIEVABLE!!!! Nothing to do for 3 hours."

Plusy: "The crew was very helpful and kind, but the food was superb (not what I've experienced in the past on other flights). Those gift packs of a toothbrush/slippers/ eye mask was also so wonderful! That eye mask and ear plugs saved me during the flight and during my entire trip"
Minusy: "While we took off/ landed softly, I felt that the overall noise that the plane had while in flight was loud, almost too loud to fall asleep without headphones."

Plusy: "Crew was very helpful and nice."

Plusy: "Non- stop option! Great food."
Minusy: "Some of the crew members had an attitude issues and they weren't as attentive as others."

Plusy: "Good entertainment system, nice food"
Minusy: "Bad crew. I was so thirsty and asked for water several times but never got them. Left the plane with a huge migraine"

Plusy: "Was GREAT. Comfortable, great food, service, flight attendants were very AWESOME... THANKS!"

Minusy: "I have lactose intolerance and I tried ordering the special meals. However the lactose free meals are not good. I got it more than once, it's always dry grilled chicken, steamed veggies and plain rice. Overall it's a dry meal and no flavorful at all. On this trip I didn't order a special as I was hoping one of the options wouldn't have lactose."

Plusy: "We liked how easy it was for English speakers - English announcements, English-speaking attendants, good signage at airports."
Minusy: "Our luggage did not transfer in Istanbul (1 hour layover) and didn't arrive in Warsaw for nearly 48 hours (actually 45 hours)."

Plusy: "Service was exceelent and all crew staff were professional and friendly and courteous."

Plusy: "Clean bathrooms all the times. Eagerness of creaw to take action of our reauest of drink, coffee etc."
Minusy: "Foot rest in plane from IST to ATL is restricting leg movements and hits legs when not lowered. Can get rid of foot rest. Also seat leg room and widht were noticably small compaired to flights from IAD to IST."

Plusy: "The seats seemed further apart, thus more leg room for my long legs. I was lucky to have all 3 seats so I could lie down and get some much needed sleep. New seats seem flatter and more comfortable to lie upon if one is lucky. Crew very personable and helpful"
Minusy: "I had FOUR TKA flights in my travels to and from Madagascar last month. Nearly EVERY seat I tried did NOT recline, nor could crew fix any! Most unpleasant to sit for 13 hrs. behind large man whose seat did reclione and mine could not. 2 yrs. ago I flew to Niger on TKA and I found the food better back then. Please keep the delicious Turkish food I fear a down grading for economical reasons. Don't do it."

Plusy: "Great food, comfortable seats, Caring staff, Good TV quality and programs."

Plusy: "It was great to be fed, especially a full meal, on such a short flight."
Minusy: "They ran out of homemade lemonade with fresh mint before I got any."

Plusy: "Safety and comfort. The people were so nice."
Minusy: "What I didn't like was when Turkish Airlines told us that in order to get free hotel and free transportation because our layover was 13+ hours we must buy Turkish entry visas which costs us $200.00. The visas should've been free because we were on transit."

Minusy: "it's not so much the airline's fault. they don't have US immigration desk at Istanbul airport, and going through immigration at JFK can take ages."

Plusy: "We got the two outside seats returning, and it made all the difference (we had the center row on our flight to Rome)."

Plusy: "Very friendly service. Ground staff and excellent cabin crew. Excellent onboard entertainment. Good quality wines and multiple selections."
Minusy: "On Board food offerings, seats are a little tight"

Plusy: "new aircrafts, easy boarding ontime departure and arrival"
Minusy: "Staff needs to be more friendly, food needs to be better in quality (ie.Etihad food is amazing). knowing that the flights are going to INDIA & PAKISTAN they should add some indian Pakistani channels"

Plusy: "Quality experience all the way around"

Minusy: "they lost my luggage by my first stop"

Plusy: "The crew on the flight was trying to do his best - but too late and too little."
Minusy: "The flight was delayed in 22.5 hours. No information or instructions where to go or what to do was given. When little info was obtained by shouting of chinese-speaking passengers, it was in mostly in chinese - not English. For 22 hours we actually did not know what to expect. When we finally were told that there is a flight - huge lines to check in. No help with connecting flights was offered. when I asked to reserve a connecting flight - I was put on a connecting flight that I missed anyway because of further on-going delay. When I reached Istanbul - no help was actively offered. I had to arrange my connecting flight. No compensation was offered. When we asked for some food and water, we were sent to the lowest level lounge in Ataturk airport. Very poor Turkish Airlines experience!"

Plusy: "food was excellent"
Minusy: "Istanbul Airport could not tell me the gate of my connecting flight in a timely manner."

Plusy: "The people were very nice. Polite and friendly. The entertainment was good as well. I was impressed with their vegetarian food, for airplane food."
Minusy: "The boarding process and the crew handing out drinks and food seemed unorganized. Not sure if they were understaffed. However, they still remained nice even though you could tell they were stressed."

Minusy: "always same food and poor conditining"

Plusy: "Ability to choose my seat when I checked in online, ability to get a free hotel stay for my overnight layover"
Minusy: "Food was so-so; the specific flight attendant's service could have been better; the multiple security checkpoints; checking passports before the gate was completely unorganized; the flight was slightly delayed (reason unknown) - didn't help that we had to be bussed to another gate to reach our actual airplane"

Plusy: "Breakfast"
Minusy: "Old-style video screen and console"

Plusy: "Crew was efficient"
Minusy: "The baggage handlers broke a wheel off my suitcase and damaged the hand!e."

Plusy: "Entertainment system, food"
Minusy: "Announcements illegible"

Minusy: "They changed departure time by 30 minutes and did not send a single message."

Plusy: "Great service, amazing food. A lesson to be learned by the American carriers'"

Plusy: "Is the number six flight with Turkish Airlines and what an amazing company. Great food, great staff, just an overall quality company."

Plusy: "Sitting in a metal tube flying at 40,000 feet with 300 other personalities has its challenges. Turkish Airlines' staff managed this with excellent care. The smallest things begin to matter; the comfort of the aircraft, quality of food and drinks, the frequency and availability of service, and above all conveying the sense of safety. Every member of this company, from the staff at the counter to the flight attendants, to the pilot seem to really embrace customer service."

Plusy: "Kind. Generous. Competent. Relaxed. Thank you."

Plusy: "very professional, great entertainment"
Minusy: "13 hours from Istambul is very very long."

Minusy: "From Istanbul to Karachi turkish used old plane - In business class there is a major difference in seats and all other things as compared to newer planes. On their website at the time of sale they show the newer plane and its business class. SO overall did not felt right due to older style seats- However staff was still very courteous and pleasant"