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Londyn-Heathrow – Top linie (5)
Wyniki na podstawie opinii użytkowników KAYAK8,0
SWISSWynik na podstawie 8951 opinii
8,2Wejście na pokład
7,8Komfort
8,6Załoga
7,7Rozrywka
7,9Jedzenie
Opinie o liniach lotniczych
Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
Missed connecting train since flight was late into Zurich and I had to stay at airport hotel because of it as well as I had to repurchase train ticket
Zagubiony bagaż bez informacji
Plusy: "Friendly crew"
Minusy: "Not piling up people like sardines in a can."
Plusy: "Entertainment"
Minusy: "I requested a vegan vegetarian meal and did not get it. I had to do with the regular meal which had a lot of dairy products to which I am allergic to. The space between rows of seats. It was really crammed in Economy and we are a petite thin family!"
Plusy: "Excellent"
Plusy: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Minusy: "See above."
Plusy: "We flew Business Class. The crew was professional and attentive. The food was definitely a nice cut above."
Minusy: "Nothing that I can offer. If I needed to make another trip anywhere ANZ flies, they would be my first choice every time."
Plusy: "Crew was very courteous and helpful"
Minusy: "More leg room"
Plusy: "Leg room always an issue. Crew really great."
Minusy: "Gluten free option"
Plusy: "Entertainment System (technical apparatus neat); Food tasty"
Minusy: "Standard Seat Reservation costs money - ridiculous; Selection of movies mediocre; Light meal: "Lasagna"; Not a lot of drink servings except water; Zurich as Transfer airport: another security check hadn't luggage usual;"
Plusy: "I liked how nice the crew was."
Minusy: "I didn’t like how check in took a very long time. And they made me check in my carry on when it fit the restrictions and the overhead bins on board were not full."
Plusy: "Great cabin crew!"
Minusy: "While waiting to board SFO-ZRH flight Swissair personnel walked around and randomly pulled out passengers from line to check luggage dimensions. Since manufacturers adhere to airline baggage standards, no violations were found during checks. This misguided effort only resulted in publicly humiliating Swissair customers. Boarding process was pure pandemonium...this was the first time in recent memory, where all coach passengers were invited to board at the same time! Very inefficient! Crowded seating in coach,with ten passengers sandwiched in across Boeing 767 aircraft. Competing airlines flying identical aircraft have nine across seatings Thin seat cushions cause leg cramps after a few hours."
Plusy: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Minusy: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."
Plusy: "Very attentive staff, good food and drinks."
Minusy: "We paid for upgraded seats that were still very tight."
Plusy: "Crew was great. Ice cream was fun. Swiss chocolate was a nice surprise!"
Minusy: "Short flight with no entertainment, no means to charge devices."
Minusy: "first baggage should be free.....as people travel with 15-20kg hand luggage"
Plusy: "Food was tasty. Crew was very good."
Minusy: "Legroom was horrible, and I’m 5’-7”! Ancient entertainment units."
Plusy: "Everything"
Minusy: "That it wasn’t a flight to Denver"
Plusy: "The view out the window."
Minusy: "Delayed, no leg room. No refeshments."
Minusy: "Kayak sold me a “lite” ticket on Swiss, but never mentioned that it didn’t include baggage. Even though Swiss is Star Alliance they didng count my Star Alliance Gold status for free bags and didn’t offer an upgrade. Zurich was incredibly hot and the airport didn’t have air conditoning anywhere. The boarding was worse than Ryan Air. The plane was okd and super uncomfortable. staff was rude and not at all helpful. Swiss is definitely a budget air line!!!!"
Plusy: "Good food"
Minusy: "Economy seats in business. Also baby strollers took ages to come out at Heathrow, should have come to the door, but instead came at baggage claim about half an hour after our baggage, so pretty poor service in that aspect"
Minusy: "None"
Plusy: "Generally Swiss air was good"
Minusy: "I ask a question if we will arriving late, she give me smart Remarks that we will be on time. No we were late 28 minutes my luggage did not arrive, I'm 4 hours from Warsaw, I wait for luggage which was lost and miss my connection do travel forward. I got home at 8 pm. She check my carry on and they lost , I have only bag with lipstick in there"
Plusy: "Chocolate is a nice touch. Snacks (sandwich) was actually good."
Minusy: "Seating upholstery needs to be replaced. Faux leather upholstery has cracks. The seat next to mine kept coming off."
Plusy: "Our flight on Swiss was excellent. On time, courteous crew, and loved the morning Croisant and the chocolate. As my wife and I are both retired flight attendants with TWA and American, we tend to notice customer service at all levels of an airline’s operation. Both our flight out of LHR to GVA and our return were smooth as can be. Nice job, Swiss!"
Plusy: "Swiss"
Minusy: "French unions"
Minusy: "Boarding started 20 mins late, once on board was moved to accommodate a family to sit together. No objection to them sitting together but how is it possible that they’re in that situation to begin with. Flight was overbooked so crew offering cash to delay for a later flight, which on a Sunday evening is an unappetising proposect"
Minusy: "I couldn’t take it. To travel to pass through Canada you need a Visa"
Plusy: "Clear, relatively comfortable plane. Free ski bag."
Minusy: "Again, incredibly unhelpful re: my unusual situation. Flight attendants rigid and unkind to the woman next to me with a dog in a case. Almost like automatons. But that's typically Swiss, which I appreciate but they could definitely humanize a bit more!"
Plusy: "On time flight"
Minusy: "Are the seats getting smaller or am I getting bigger?"
Plusy: "Flight crew, food, and seatback entertainment system (with USB charging port) were all great."
Minusy: "The seats were uncomfortable and way to close. When the person in front of me leaned their seat back, I was forced to do the same. It was nearly impossible to eat. If you had a hint of claustrophobia, you would never make this entire trip without going nuts. I noticed that many of the middle seats were unoccupied, while my family and I were crammed into four seats side-by-side. If we had empty seats between us the flight would have been bearable."
Plusy: "Crew was attentive and friendly"
Minusy: "Very disorganized boarding."
Plusy: "It was on time"
Minusy: "They lost my bag for 6 days. It was an absolute horrible experience. There was a disconnect between their outsourced baggage tracer company and Swiss. Will NEVER fly again."
Plusy: "Fast journey despite a short delay it arrived on time."
Minusy: "Felt a bit hectic on the plane, possibly due to other passengers being slow to board."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "Best services."
Plusy: "The Swiss airline bit was about an hour late. Weather etc. But such things happen. The flight itself was fine. They even served food and a beer."
Minusy: "The queues at Heathrow for passport control were long. The non-EU q was awful. Luckily the tube was running all night on those lines we needed."
Minusy: "Have to take a bus to the plane for boarding. Terrible cold sandwich wrapped in a partly open loose paper bag wrap. Short flight I realize, but that was bad, especially in business class."
Minusy: "Flight from Barcelona was delayed for 2 hours, so we missed the flight from Zurich to New York."
Plusy: "overall very satisfied"
Minusy: "no issues"
Minusy: "Had 1 day for quick trip to London. Two hours through security In Geneva and 4 hours late arrival on Swiss at LHR. I can tell you this, the Geneva Airport and Swiss DO NOT run like Swiss Watches. They both get F's."
Minusy: "You charge the ticket and my reservation wasn't there!!"
Plusy: "Food usually was very bad on SWISS flights' econ class, this was surprisingly better (just better, not good). Staff were professional and polite though they spoke very loud even when most people around were asleep."
Minusy: "At check-in counters, staff managing the queues did not speak English at all, same thing at the security check queue, only Spanish speaking. There should be some clearer instructions of how and where to queue at boarding. Everyone just wanted to cut queue."
Plusy: "Nothing"
Minusy: "My luggage being lost both from Toronto to Zurich and from Zurich to Toronto. Air Canada took nearly 4 days to get my baggage to me in Toronto, as a result of which I was unable to attend a funeral in Chicago. I was lied to over and over by air Canada. The entire experience was horrible."
Plusy: "No delays. Good boarding *but I have Senator status so I bypass lines). Food good even on short flight"
Minusy: "Even one member of the crew was not very nice with my young daughters."
Plusy: "Nothing"
Minusy: "Video screens didn't work. Seats were terrible and some broken. Flight crew was useless."
Minusy: "Same comments as above."
Plusy: "The flight staff was so kind."
Plusy: "The seats have been much better"
Minusy: "The entertainment system is a little old (plugs are not universal), you had to use their (cheap) headsets."
Obsługa, fotele, możliwość ładowania, jedzenie i napoje na plus! Brak anglojęzycznych podpisów w filmach (głównie tylko holenderskie), ograniczona oferta filmów oraz kiepsciutkie słuchawki na minus.
Bardzo dobra obsługa, jedzenie i wygodne fotele. Pomiędzy fotelami na dole są gniazdka elektryczne a w oparciach z przodu złącza USB. Lepiej wziąć swoje słuchawki na małego jacka, bo te które rozdają mogą nie pasować dobrze do Twoich uszu;)
brak informacji że nie będzie ekranów w z filmami :( Przygotowałbym sobie inne zajęcie
Wylot opóźniony o ponad godzinę bez podania przyczyn. Walizka nie doleciała. Odbiór,gdy dotarła tylko z lotniska, nie dostarczają do hotelu. KLM przesyłał mi informacje po holendersku zamiast po angielsku.
Nice personnel on board,
Plusy: "Food was great, movie selection too. Everything was great except for I couldn’t really get comfortable to sleep"
Minusy: "Not sure how to make the seats more comfortable. I have some back issues though. However, some of my travel companions slept right through the flight."
Plusy: "Comfort"
Minusy: "Wifi on klm"
Plusy: "Great atmosphere, crew was excellent!"
Minusy: "I’m 6’5”, so legroom can always be a complaint, but this wasn’t too bad. The plane appeared to be fairly old and didn’t have WiFi. Entertainment also was on an older screen which was navigated by using an old in-seat phone."
Plusy: "Flight and the crew!"
Minusy: "Staff at the airport pushing you to upgrade to first class but not making it clear only the first trip from Athens to Amsterdam which the first class uses same uncomfortable seats as the economy to pay extra 130 euros ridiculous airfrance stuff! I should have flown all the way to NYC first class!!!"
Plusy: "Great airline"
Minusy: "The plane is so old..,"
Plusy: "Yes"
Minusy: "Everything was good"
Plusy: "KLM never disappoints, the cabin crew was extremely kind and helpful!. The food was great, nice leg room in regular economy class, thousands of movies and tv shows...it was great!"
Minusy: "Well there was a LOT of turbulence but no one can control the weather and shout out to the pilot for giving us such a smooth landing a rough weather!"
Plusy: "Crew great, boarding at Nice very organised, boarding in Amsterdam not so organised!"
Minusy: "A queuing system would be better-it was a bit disorganised at Amsterdam!"
Minusy: "Not being 1 hour late"
Plusy: "Seats super comfy. Ended up with 3 seats to myself that formed a bed for the lap Uk to NZ. Very nice!"
Plusy: "Great plane and staff"
Minusy: "Delayed"
Plusy: "Crew was helpful and food was very good"
Minusy: "There was no entertainment on the flight from Vancouver to Amsterdam and this on top of a two hour delay in taking off which led us to have to literally run to our gate in Amsterdam to make the connection to Mumbai"
Plusy: "Seat was good"
Minusy: "Depart on time (1 hour late), hostess put a laptop in the overhead, which fell out and hit me when the bin was opened"
Plusy: "Crew was fantastic, seats and entertainment was great. Very good food choices."
Minusy: "Everything was very good."
Plusy: "Everything was smooth and effortless."
Minusy: "Can’t think of anything."
Plusy: "Cabin facilities"
Minusy: "They didn’t bring one of my bags"
Plusy: "Nothing!"
Minusy: "We were told they were holding our flight, we ran 3 terminals and they’d already left."
Plusy: "Overall KLM experience is good"
Minusy: "Food quality was mediocre for a business class flight."
Plusy: "Crew was nice and efficient"
Minusy: "Economy seats don’t recline enough."
Plusy: "The flight arrived a few minutes early."
Minusy: "The plane was extremely old and in poor repair. The seats were extremely close together. The inflight entertainment system, wifi and passenger electric outlets were all non-functional. Even the wastebin in the lavatory was full and an extra bag was put on the floor."
Plusy: "The service"
Minusy: "The food."
Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."
Minusy: "Nothing special"
Plusy: "Shirt flight but well catered, boarding was efficient and quick."
Minusy: "Not lots of legroom but adequate for an hour long hop. It was cold on board and also had to board via steps from outside"
Plusy: "Snooth and efficiënt with a KLM service"
Minusy: "No entertainment"
Plusy: "The seats seemed to have more space on this plane which was nice."
Minusy: "It felt strange that the crew members completely skipped over me when serving lunch and drinks. At least something as basic as water should be given to all passengers."
Plusy: "Easy flight; loved the crew and their friendly customer service. Great food, kept everyone hydrated and fed."
Minusy: "The movie options, as well as music and TV options were limited. There were no electrical outlets."
Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"
Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"
Plusy: "The cabin crew was so kind, efficient, and attentive. All meals and snacks were delicious."
Plusy: "Need better quality tvs for such a long flight and better movies There were only 4 Bollywood movies and not the latest ones either"
Plusy: "Able to fly direct to ansterdam"
Minusy: "Have to lay over on the way back. More expensive than other airlines."
Minusy: "Boarding was confusing and disorganized"
Plusy: "Norhing"
Minusy: "They have mabaged to lost my luggage"
Plusy: "Crew was very nice and helpful, entertainment system worked well and had good choices"
Minusy: "Seats were not very comfortable, it was uncomfortably hot and there was not air conditioner vent above like most other airlines"
Plusy: "Food was good and crew members were very nice"
Minusy: "My check in luggage was in very bad condition when I receive it. My clothes were all wet and they got bab by each other’s colour. Many clothes are not in a condition to wear now. Those were expensive and I had a big loss because of that."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."
Minusy: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."
Plusy: "Clean airplane, friendly crew, no rush, nice snacks for a short one hour flight. Just generally a positive experience."
Plusy: "The flight attendants could not do enough for you."
Minusy: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."
Minusy: "Service from airline host Poorly maintained plane Bad food Old entertainment"
Plusy: "New plane, comfortable seats, cheerful and polite staff"
Minusy: "There were no overhead screens with the video clips about Greece and its food..."
Plusy: "Ye,everything was fine"
Minusy: "EXCELENT SERVICE BOTH ; COUNTER & IN AIR:: GREAT FOOD ; LOVED THIS AIRLINE"
Minusy: "The food maybe"
Plusy: "Ground crew and cabin crew were very helpful and efficient"
Minusy: "The staff at the airport did not know how to validate my travel documents which were emergency documents issued as the originals were stolen in Greece. Apparently a common issue according to the police so I would think the airline would have standard procedures in place for these circumstance."
Plusy: "sporo miejsca"
Minusy: "oba loty opoznione ponad godzine"
Plusy: "Price"
Minusy: "Uncomfortable seat and to close to seat in front. Could barely put tray table down!"
Plusy: "Was on time and staff is always great"
Plusy: "Świetny komfort i miła załoga"
Minusy: "The food honestly"
Plusy: "Nothing was outstanding, I do like the hard candy treats they hand out prior to flight."
Minusy: "It was such a nightmare at the gate. We were standing in line and then were shoved aside by other passengers and the attendants did nothing to help keep order when boarding. Also we had paid to upgrade our seats to extra leg room and they had given our seats away to a handicap person."
Plusy: "Not much! Boarding was a nightmare, nobody knew which was the gate and actually they never put it up on the depatscreen. I felt like cattle!"
Minusy: "Get organized! Let the passengers know the gate, board by zones instead of a cattle call 45min. before boarding and having to endure the pushing and shoving during this time. Getting in an airplane where people are trying to find a place for their belongings, not finding any and clogging the way."
Plusy: "I purchased the go lite fare because I wanted to reserve the exit row and this was the least expensive option. Good food and nice crew"
Minusy: "Entertainment was music only no movies to download. Would have given more stars to Aegean"
Plusy: "Free food! Very nice flight attendants"
Minusy: "Chaos with boarding - should be by rows"
Minusy: "I wish the announcements made in English were easier to understand"
Plusy: "The assistance from om HE check inn clerk."
Minusy: "The confusion of where to drop your bags- whether we had to pay extra and where to pay it!"
Plusy: "The staff so kind and comfortable seats then we have logical prices"
Minusy: "Non-compliance with time"
Plusy: "Excellent service, support and attention from hosts/hostesses"
Minusy: "Nothing"
Plusy: "The flight was smooth, the staff friendly and did realize we would be served a full meal for a two hour flight from Athens to London; unexpected and appreciated."
Minusy: "We didn’t board the plane at the times listed, it was running behind."
Minusy: "Our first flight out of Mykonos was delayed by a little so we had to run to our connection in Athens and my bag didn’t make it onto the plane. So now I’m in London, missing a dinner because I don’t have dress acceptable clothes, can’t go out and buy any because it’s too late on a Sunday. I am also going to miss my plans which were the only reason we came to London. as I do not have acceptable clothing to go out in tonight. So it was a waste of paying the flight to London, and our Airbnb in London."
Plusy: "everything"
Minusy: "space when seating"
Minusy: "The plane has an hour delay in Rome due to rain. Although the delay is understandable, they seem to have left my luggage outside in the rain for all that time. As a result, all my clothes were wet and ruined and a few other items broke. Horrible baggage handling."
Plusy: "The staff especially the cabin crew were very professional and Courteous. The food was fantastic and served well."
Minusy: "Being called to wait to board in a Que when we did not need to like Ryan Air"
Plusy: "Good service! On time!"
Minusy: "not nearly enough room, despite having bought extra legroom seats. Crowded.."
Plusy: "Best airline in Europe! Excellent service, excellent food, excellent staff and young fleet of aircrafts. I always aim to pick aegean when available to the destination."
Plusy: "Service, food, entertainment was good! Plane wasn’t full so made a more comfortable trip."
Minusy: "Had to wait over an hour before take off for repair. But happy they were conscientious about fixes."
Minusy: "They locked the bathrooms whenever the staff were passing around drinks, food, or collecting garbage. They claimed it was due to "safety" but every staff was easily walking around passing around drinks. There was no turbulence. Even when multiple people tried to get up to go to the restroom, they sent them away. Finally, when they unlocked the bathrooms after a good 30 mins, there were HUGE lines. They did this multiple times. It doesn't make sense to lock the bathrooms that long. People need to use the restroom and then they create larger lines which is more dangerous because even more people are standing up at the same time. Doesn't make sense. Will probably not use this airline again if this occurs again."
Plusy: "Once we landed in Athens, knowing that our next flight would be taking off in 5 minutes, we thought ther was no way that we'd make it. Instead, they had someone waiting for us when we got off of the flight and someone to run all 11 of us through the airport to the plane. Aegean held the flight because they knew 11 people from the Santorini flight were coming."
Minusy: "Once on the plane, we ended up sitting there for another 30 minutes, even though it was already 20 minutes late waiting for us. When I asked the stewardess whether that meant that our bags were going to make the flight she said she'd have to check. She never came back. I then asked a second girl and she said that she'd have to check and she never came back. I finally asked again before landing and she supposedly went and asked someone and came back and said yes they made it. Got to baggage claim - no bags. We had another flight to catch back to the states, so we didn't have time to figure out the situation. We spent the next three days frantically calling Aegean, to no avail. Their customer service either wouldn't answer or would tell us to call London Heathrow lost and found, who wouldn't answer. Eventually, Delta found our bags and had to work with Lufthansa and their own boots on the ground at LHR to find the bags and get them back to us."
Minusy: "Boarding chaos causing a delay to depart. No tvs. Kids all over the plane crying. Kicking seats."
Plusy: "Boarding was expedited using two entries."
Minusy: "We were delayed an hour."
Plusy: "When I booked my ticket from New York to Greece with a 3 day stop over in Paris I should have been told that I would have to pay to check in my luggage from Paris to Greece. I assumed that since I was entitled to one free piece of luggage from New York to Paris that I wouldn't have to pay any fees going from Paris to Athens. I ended up paying 240.00 euros to check in 4 suitcases! that's absurd!! In addition I couldn't check in online for this flight and therefore was not told via email that I could at least check in my bags via the internet for s reduced fee. This is a kayak issue. Otherwise Aegean was great."
Plusy: "Overall service was good. The seats were not as tight, some leg space. On the flight to Athens they served drinks frequently."
Minusy: "Food served was not that good."
Plusy: "Onboard food is always excellent. Great legroom (row 5 on a321) from Athens to London (LHR). Seats are comfortable enough and servers are always pleasant."
Plusy: "Getting food provided. After almost missing the flight it was a real bonus to find this is the only flight in years that I've taken which provided a meal. In the old days I might have complained about the quality of airline food. Now I'm just very grateful to get it! - and the quality was not bed either!!"
Minusy: "Nothing"
Plusy: "Overall a very smooth boarding and flight. Food was also good."
Plusy: "dużo miejsca w samolocie, miła obsługa, poczęstunek, punktualność"
Minusy: "nic"
Minusy: "baggage fees were totally unreasonable high"
Minusy: "Delays...."
Plusy: "Daniella in tel Aviv awesome deserves raise very professional all flight attendants pleasant thank you plane left on time landed 15 early a true pleasure highly recommend Opposite of norwegian in every way"
Plusy: "I love airlines where you can drink wine with your food."
Minusy: "Everything was good."
Minusy: "No entertainment on a 4 hour flight"
Plusy: "Amazing service from check in to onboard. Would definitely fly again."
Plusy: "Food was excellent. Never had better!"
Minusy: "Every flight was 20 to 30 minutes late leaving the gate. This was true on all."
Plusy: "Before the first fly we request to be on the front and we ger the last row!!! The plan was so small that i cant get inside and i'm 1.90 m so i need to put my legs out and all the time the girls staff kick my legs and wake me up Before i get inside the plan they took my trol (small sutcate) becuse "it's to much big" (this is the regular size!!!! and when i told the girls they told me that we dont dissc lus about it!!!! Al the flight their wasnt ballans and it was terrible i felt so bad and when all the people get a paper to feel and i was sleep so no one told me that i need to do this Terrible flight of my life!!!!"
Plusy: "The excellent service. The Beautyful stylish Stewardesses. The fact that the airline changed my flight from 2 stopovers to one."
Minusy: "The horrible food"
Minusy: "I was not able to use this reservation and when I contacted Aegean, they would not refund any portion of the ticket nor give me credit. Therefore, I cannot recommend the airline nor will I ever fly them."
Minusy: "The ticket didnt specify the type of economy class so we had to pay for extra baggage"
Plusy: "Very friendly. Comfortable seats."
Nic szczególnego
I should've been inform it wasn't Lufthansa but United Airlines.
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Nice airplane, quick boarding, excellent crew. The entertainment choices are very poor comparing to previous trips with LH. Food was horrible, neither one of us ate it.
Nic
Beznadziejnie
Minusy: "Better boarding and entertainment"
Plusy: "The crew was great! The seats are never comfortable on economy flights."
Plusy: "-"
Minusy: "Will never use Lufthansa again"
Plusy: "The crew was friendly. The seating was ok but dirty floors"
Plusy: "Nothing"
Minusy: "Everything"
Plusy: "The airplane crew were very reassuring"
Minusy: "Gate was changed 3 times and flight was delayed 2 times too!"
Plusy: "Ogólnie ok"
Minusy: "Boarding"
Plusy: "Obsługa"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Comfortable seats"
Minusy: "Meals and entertainment"
Plusy: "The airline and the flight were pretty good"
Minusy: "DONT SHOW BAGAGE INCLUDED ON A BOOKING WHEN ITS ONLY INCLUDED FOR 1 WAY! I HAD TO SHELL OUT 40 EURO TO CHECK MY BAG BECAUSE OF THIS!"
Minusy: "Everything"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Very friendly crew, great seats in economy with lots of legroom."
Plusy: "Friendly crew, great food, comfy seats"
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Plusy: "Evrything"
Minusy: "Nothing"
Plusy: "The flight was adequate."
Minusy: "Sandwich was extremely unappetising and there were no hot drinks. The worst thing was that in transiting from the SAA flight to the Lufthansa flight we were obliged to go through security which seems unnecessary. The security staff were awful. Bullying, rude and totally unsympathetic to the fact that having brought water from the first plane to the second plane we had to either drink it or throw it away. One guy in particular, a tall greying man evoked the worst stereotypes of brutal secret policemen. Perhaps he formerly worked for Stasi or he was having testosterone problems. Totally unacceptable behaviour."
Minusy: "1hr 20 minutes late"
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Plusy: "great over all experiance. Don't let the other negative reviews put you off"
Plusy: "The Lufthansa app provides updates on plane status and gate number, etc."
Minusy: "N/a"
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "All"
Minusy: "Nothing"
Minusy: "Delay and food was bad"
Plusy: "Did manage to get priority transfer which I requested from Dubrovnik but was told. “We do not do those”"
Minusy: "Rest of the flight was bearable nothing write about. Typical cheap alow cost flight"
Plusy: "Ok"
Minusy: "Lufthansa lost our bags at Heathrow for over 2 hours. I waited with my toddler for two hours in a terminal with no food options and our transport waiting. While on the flight, there were no food options appropriate for a toddler and no gluten free options for myself."
Plusy: "See above"
Plusy: "The crew was wonderful and this is consistent with my previous experiences with Lufthansa. The salami sandwich provided was actually very good."
Minusy: "The slimline seats were not very comfortable. I would hesitate to fly Lufthansa's narrow bodies for flights greater than 2 hours."
Minusy: "Opóźnienie lotu"
Minusy: "Absolutely perfect."
Plusy: "The staff were all super helpful and friendly! Pleasure to fly with!"
Plusy: "the on time scheduled departure"
Minusy: "the long complicated walk to terminal"
Plusy: "Obsługa i jedzenie"
Minusy: "Nic"
Plusy: "All the staff were friendly and the complimentary food and drink snacks was lovely."
Minusy: "Our flights were delayed both on the way there and back"
Minusy: "Check-in process. Baggage fees."
Lot się nie odbył
JW.
Minusy: "Terrible airline, they charge for everything, but don’t give the client good service. I was yelled by a worker because I was having difficulties scanning my bag at the self-scanning-and-uploading-your-luggage that you pay $100 dollars extra Per bag. I don’t like this airline."
Plusy: "See previous note about lost bag."
Minusy: "See previous note about lost bag."
Plusy: "Good service"
Minusy: "That we had to pay for checked bagage on the return flight (Copenhagen to Newark) was an unpleasant and expensive surprise. In the 25+ years I have flown trans Atlantic with SAS, this is the first time that I’ve had to pay for luggage. No pre-warning .... :-(."
Plusy: "Excellent and professional crew members"
Minusy: "Nothing, the flight was smooth, most enjoyable"
Minusy: "The food offering"
Plusy: "The crew was amazing but delays upto 2 hrs"
Minusy: "Nothing as not in control"
Plusy: "Every seat has bottle of water"
Minusy: "I don’t like how the food on premium economy is packed in a cubic box that is really messy to eat from which the small plastic cutlery. Food quality is good, but feels like being an animal being fed from a bucket."
Plusy: "Love the service on Alaska. Crew were incredibly nice!"
Minusy: "Got asked to leave my seat in row 3 for one further back because I couldnt pull up my ticket mid flight to show it was my seat. Their system had me in another row so I missed out on the extra service offered to that row."
Minusy: "Seats were horrible, tiny , cramped"
Minusy: "No choice in main course. Only one option Long time since wine or beer is not offered free on a “major” airline. The entertainment was interrupted a couple of times with adds. Seats are tight and space more in line with a discount airline."
Plusy: "The travel magazine was excellent. Flight attendant wasn't rude, but I didn't find him friendly or welcoming. He gave tea/coffee and water to both of the men sitting with me but not me even though I asked for it. One of the men gave me his water and told the attendant I had asked for one."
Plusy: "Aisle seat"
Minusy: "Nothing was complimentary"
Plusy: "Easy boarding. Friendly staff"
Minusy: "N/A"
Minusy: "This has nothing directly with SAS, but since I experienced it during my flight there, they are responsible of it. I was waiting for the flight at the OSLO airport waiting for the flight to LONDON. I had ample time to work on my computer. In the big room by the gate there was only one spot where I found three electrical sockets hanging from a pillar or post. To my dismay none worked. My plug would fall off from each. To document, I took the pictures of the useless sockets... I complained to the lady at the boarding desk (she left before the SAS staff moved in), she did not even care... This experience frustrated me and turned an otherwise pleasant trip into a bitter one. Please install some working sockets in your waiting room! Flight SK 809 Confirmation: LN9M6O Departure: Oslo & other airports (OSL) Arrival: Heathrow (LHR) Time: Sat Dec 2 2017 3:05 pm CET - Sat Dec 2 2017 4:25 pm GMT Peace, Edip Yuksel +1 520 481 1919"
Plusy: "This is obviously a very well-run airline. Boarding was efficient, the crew were warm and professional, and the overall feel of the aircraft was very Scandinavian-cool. I was most impressed with the meal service. We were served twice on our 9 hour flight, and both meals were hot, healthy, and the best I’ve had during a flight. The passenger in front of us was having a hard time with her sinuses, and the flight attendant (whose name I wish we had gotten) was very attentive and concerned for the comfort and well-being of the passenger. She insisted on doing anything she could to alleviate the woman’s difficulty. It is clear that the crew care about the passengers’ experience."
Minusy: "We were unable to sleep at all during our overnight flight and landed pretty exhausted. Our seats were comfortable (complete with a moldable headrest to keep your head from bobbing around) but we felt too upright to fall asleep. The passenger in front of us reclined, but we were concerned about reclining into the already tight space of the passenger behind us. So we weren’t able to sleep, despite trying to get comfortable/somewhat horizontal. It seemed to be a mixed bag of asleep and awake passengers on the flight, so some people were unaffected by this issue."
Plusy: "On time, easy boarding"
Minusy: "The flight was nearly full and everyone seemed to have at least two cases. This caused lots of jostling for space in the lockers"
Plusy: "Pleasant crew"
Minusy: "Boarding was shambolic and the 737 is not as nice as the new A320 in terms of comfort or amenity. Boarding was all over the place - and the gate agents clearly need extra people around for a full flight. One person for 170 ppl didn't feel right."
Plusy: "2 meals included for a 7 hour flight!"
Minusy: "They only offered tea and coffee for free as a drink and nothing anything more, and were not kind at explaining this."
Plusy: "Crew were excellent, had a row to myself, luggage turned up quickly"
Minusy: "No landing cards given!"
Plusy: "They gave us blankets and pillows. Each seat had its own entertainment system but it only worked with the earbuds given out by the crew and the controls were cumbersome to use."
Minusy: "The plane was hot and stuffy the entire trip. There are no longer individual controls for air. It was so uncomfortable and we were hot a sweaty the whole flight. The crew said that there was nothing they could do about it."
Plusy: "I liked that we landed."
Minusy: "Why can't SAS ever be on time? The last 4-5 flights I've been on have connected me either too late or just barely in time for connecting flights. Please be more like Swiss."
Plusy: "This wasn't a very long flight and I didn't eat or drink anything so there isn't really that much to say. But I can say that nothing was a problem at all"
Minusy: "There were no problems"
Minusy: "Unable to select seat/baggage until 22 hours before flight because not booked through SAS. Thought bagged was checked in online and had to pay More than the cost of the flight. Flight was delayed due to mechanical problem. Cabin very warm throughout flight."
Minusy: "I was really disappointed at finding out at luggage check-in that I had to pay extra (£60.00) for my one regular-size suitcase. On the return flight I was told that this amount would be - as it turned out in my case - less than half, if I called SAS a day before departure. Why did I have to pay for the checked luggage at all?"
Minusy: "We paid over $75 for each piece of checked luggage. We could have saved 40% by pre-purchase but were not warned when purchasing our flights for almost the same price as the cost of the luggage."
Plusy: "Good experience. Nothing extra-ordinary. Only complimentary tea, water and coffee."
Minusy: "Flight arrived on time."
Plusy: "Landing was very smooth"
Minusy: "No staff at the gate until fifteen minutes after start of boarding. Flight was delayed, but gate staff were not forthcoming with details."
Minusy: "This flight did not occur due to delays."
Plusy: "Movie selection"
Minusy: "The flight attendants were rude. Not once was water offered. Only one drink cart for >8 flight."
Plusy: "boarding is different and they were talking over pa announcements at heathrow so you could not hear what to do. you go through one ticket agent to the down stairs to another ticket agent. everyone knowing what to expect crowded around the second ticket agent and there because of that forget about boarding by row or zone you couldn't get throught the crowd. plus the second ticket agent was right next to the downstairs escalator so people coming late got on before us."
Plusy: "The food was very good surprisingly"
Minusy: "Again the seats are too tight and they should not be allowed to recline"
Plusy: "Very pleasant staff in airport and on board. Really like the new planes, too. Food served on long haul international legs even on SAS Go which was great."
Minusy: "Boarding a bit confusing on a couple legs, didn't really announce boarding group etc, but otherwise was fine."
Minusy: "Out of all the staff on board they did not give me and a few others those blue customs form, so we made a huge line and when we got to the agent he told us we had to go all the way around fill one out and then come back. The attendants new that those were necessary why so many yet not one made sure we got them lousy service. I wish we got a crew that wasnt so insecure and cared more about providing a good service instead of caring so much over their appearance. I rather have good efficient staff what they look like doesnt matter to me."
Plusy: "Checked in easily with the line moving quickly. Boarding was efficient for a full flight. Left on time and arrived early. Luggage beat me to the carousel. Please give Air Canada lessons!"
Minusy: "Staff was not properly trained in flight protocols."
Plusy: "Did not use their services much but the stewards seemed nice."
Minusy: "Flight was delayed, no entertainment, not many food options for people with certain dietary requirements."
Plusy: "Fine, uneventful flight."
Minusy: "My luggage was lost. They are unable to track it. If it is not found within five days, then they gave me a number to call. I'm very unhappy."
Plusy: "Clean and good food."
Minusy: "It was a fine flight. Nothing to worry about. I liked it."
Plusy: "It was quick and on time and not very crowded. Nice crew."
Minusy: "No snacks and no entairtainment."
Plusy: "as advertised - premium economy"
Minusy: "no complaint or concern"
Plusy: "Comfy and good movies!"
Plusy: "The plane was new, great seats and staff"
Minusy: "Delayed flights, microphone is too fuzzy, hard to understand. Also why couldn't we get 2 or more sodas.. Crazy! The Asian airlines beat you! Very expensive stuff like a small red bottle of wine was like almost $15! Nuts... Very disappointed.. It should be free for the money we pay! Also staff just let people leave their windows open which was crazy coz most passengers are tired from other trips and of course in Europe you can hardly see anyone letting the elderly and children have any first priority boarding or let alone line up. I had my disabled husband and a young active little grandchild... Cathay Pacific, PAL,KAL, CAL are great about priority boarding for the elderly and children. Its sad your company do not have compassion or empathy for families with little children and the elderly population.. They really suffer!"
Minusy: "Not even one bag was included!! And to add a bag is extremely expensive!!! Paid five hundred dkk for one bag!!! Terrible service as well!!!"
Plusy: "Easy embarkation, helpful staff."
Minusy: "Shock to discover that suitcases were not included in price of tickets purchased online. We had to pay the equivalent of $100 (australian) per case. My seat was extremely u comfortable as the cusihion was misshapen. The male passengers seated behind us were drinking alcohol and became loud and garrulous, making the trip most uncomfortable and unpleasant."
Plusy: "Flight was Ok"
Minusy: "Left till last to board flight. Case taken from me. Asked continually when I wld be taken as I am 83 and recovering from major operation. Told 45 minutes before flight but was taken 10 minutes ahead. Rush has left me very upset."
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517 zł