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Plusy: "Everything was comfortable."
Minusy: "I can't think of anything."
Plusy: "Excelente atención, bebidas y comida durante toco el viaje"
Minusy: "Todo bien"
Minusy: "Food was served warm. Perhaps the menu could be better, but it wasn’t bad."
Plusy: "Crew was great, seating comfortable."
Minusy: "My flight tickets were mess up and I had to purchase new tickets . Horrible"
Minusy: "No entertainment. Food was bad."
Plusy: "Swiss lost two checked bags for which we paid a supplement - while they’ve sent emails about them we still have yet to see the bags 36 hours later."
Minusy: "See above."
Plusy: "Smooth transfer from Terminal 3 to the International Terminal. Great airport. Easy boarding, friendly crew and very smooth flight."
Minusy: "I was very happy with my flight experience with Swiss."
Plusy: "Best food I've ever had on an airline! Great flight. Not too full."
Minusy: "Arm rests didn't lift all the way up on the plane."
Plusy: "Food / movies"
Minusy: "Comfort/ staff"
Plusy: "Cabin cleanliness isgood"
Minusy: "Food is bad"
Plusy: "Flight was on time. Friendly crew and professional."
Minusy: "I ordered vegan food, no meat , dairy free. On my trip from Boston to Zurich I received vegan food. On my way fro Zurich to Belgrade I was told” sorry we do not have any vegan food, “ Also, I was charged $60 for my check in one bag,. Not expectable."
Minusy: "I was asked to check my carry-on. I have used this carry-on more than 50x without an issue. I have even put it in the smaller compartments on smaller Bombardier jets. I don't have an issue with being asked to check luggage, but I resent being asked when others are allowed to take their carry-on onto to the plane without issue. Right in front of me while I was waiting for a baggage tag, others were being checked in with carry-on equal to mine and allowed to take it onto the plane. I can only surmise that my ticket limited me to one bag onto the plane, although they would not tell me this. This was not clear when I booked the ticket nor when I checked in on-line. I had a 40 minute connection in Zurich so was very concerned that my luggage would not make it. Luckily, it did make it to my next stop. Swiss Air seems to have different restrictions than other airlines which I have encountered before. I take ownership that I should be aware of a tickets restrictions but this was a multi-leg trip (5). However, I will tend to avoid Swiss air in the future, to avoid having to research their unique restrictions."
Plusy: "Crew were amazing."
Plusy: "Nice crew, lot of space"
Minusy: "missed connection in Zurich because flight left one hour late, and connecting flight didn't wait the extra five minutes which would have allowed us to get on flight. Transfer desk was unable to get us to Bari same day although it was only noon; rebooked for 6:55am next day... Significant financial loss to us."
Plusy: "Very positive experience."
Minusy: "Flight was delayed because of a flight late arriving from Barcelona. Unlike an international flight...no entertainment & only a slight snack food. Still highest marks for the crew and the service that they provided"
Plusy: "There was too little space between rows. Sometimes it was too difficult to watch a movie because the screen was too close to my face."
Minusy: "Our bags were lost in Zurich but the gentleman at the ticket counter was amazing! He even called before we left the airport saying that he had found our bag in Zurich"
Minusy: "I flew to Berlin last minute for a 4 day business trip. Was asked to check my carry on and I haven't seen it since. Waited for over 2 hours in the baggage service line at the Berlin airport, filled out a form and haven't heard anything since."
Plusy: "Everything, but the lack of entertainment, and the seats I bought were separated."
Minusy: "The lack of entertainment, and the seats I bought were separated."
Plusy: "There was water to drink"
Minusy: "Plane felt like a 1990 air France flight. Cabin dated. The least amount of room I can remember on a plane. When sitting upright and the person in front reclined, i looked at their head and if I crossed my arms, it would touch the seat in front. Could not pick up pillow that dropped on the floor, could not bend around the seat in front. Very hard to get out to use the toilet. Felt very claustrophobic."
Plusy: "staff was very nice"
Plusy: "On time; everyone friendly and helpful."
Plusy: "Pretty much on time even with snow conditions!"
Minusy: "Coffee was pretty much cold."
Plusy: "Nothing special"
Minusy: "The business class seats were just like the economy class, not wider or extra space, only an empty seat in between, not worth the money. The first flight from Cairo to Zürich, no meal or snack was offered. Very disappointed in Swiss business class"
Plusy: "The plane was very clean the seats were neat and everyone was very friendly."
Plusy: "I liked everything except my luggage"
Minusy: "I did not like the way Beatice of Swiss Air in Zurich completely rushed me at the gate without trying to talk to Mr. Mueller at checkin 1. I told her that He had starte an ardious process in recovering my luggage. She visibly tried to rush me through the process and told me there was othing that could be done. It felt really ugly to be lied to right to my face, when she diditn try to connect with someone from her own staff who had tried alot of heard to work to help me rectify the luggage question. For all we know, my luggage was in Zuruch, and her actions impeded the luggage from getting onto my plane."
Plusy: "Nice sandwich and chocolate."
Minusy: "Flight cancelled so I didn't like it at all"
Plusy: "Easy, on-time and courteous"
Minusy: "Too narrow seats."
Plusy: "food and crew were excellent: good meals, free wine."
Minusy: "Screen was dim and low-resolution, controls slow and hard to use, no power outlets."
Plusy: "The flight attendants were exceptionally nice - a real pleasure. Food was also quite good and the chocolate passing out is a super excellent treat."
Minusy: "It is disappointing, on an 8+ hour flight, to have the entertainment system broken. The crew was apologetic, but it still is really lame. Made the flight oppressively long."
Plusy: "Boarding and cabin crew were excellent."
Minusy: "Seats were too tight and squeezed."
Plusy: "Great service and flight. Thank you kayak for the great price!!"
Plusy: "crew was friendly, little snack was delicious"
Minusy: "Just before landing in Zurich the flight attendant started to announce the gates for flight connections. I was on tight schedule trying to make my connection to Amsterdam. He first started to give my gate number, but then said there won't be flight to Amsterdam until the next day. I was very worried. When landing it was very difficult to find anyone working for Swiss to assist me. Then someone told me that my flight would be leaving in 3 minutes. I asked to be rushed through line, but everyone said not too worry because plane would wait for me. When I arrived at gate there was no one there. Then it took quite a while to find another Swiss employee to help me. There seemed to be a lot of confusion."
Plusy: "The whole trip was handled extremely well. First time we've done 12 hrs straight in the air. They made the experience seem like it was much less. Will fly that airline again."
Plusy: "Everthing went as planned. Left on time. Cannot complain."
Plusy: "the Crew, the meal, the seat at the window"
Minusy: "the late and the not very good Information about the late in Madrid"
Minusy: "Checking in we had a nasty representative, but other than that, all was well"
Plusy: "The staff was friendly and accommodating. I LOVE that we were given ice cream and chocolate - only wish I'd been given more chocolate. They came by with drinks often and made sure that we were well hydrated."
Minusy: "It was only an hour long flight, and I slept most of the way. From what I could tell, the staff seemed friendly. Only complaint would be that on the way to the plane (we had to take a bus) we were packed in like sardines and it was very hot. Once we got to the plane, we were left standing in the bus for a couple minutes. Because of the heat, I thought I was going to pass out."
Plusy: "Kind and efficient service. Help to board and disembark Good communication. Great customer service."
Minusy: "It took some time to get our gate-checked wheel chair, but I have to say, they went out of their way to help us find it."
Minusy: "Narrow feeling seat"
Plusy: "Everything is perfect!"
Plusy: "Cornella was my flight attendant and she was amazing! Such a sweet woman. Someone give that beautiful lady a raise, extra week of vacation and a high five for me. Food was great. Drinks were plentiful. Seat was comfortable and I felt the pilots did a great job of finding the smoothest flight path."
Minusy: "Entertainment selection left something to be desired. When comparing to Virgin it is tough to be anything but disappointed."
Plusy: "This flight was absolutely amazing the staff, boarding , food entertainment and comfort were highly delightful I would book again with Swiss Airlines in a heartbeat thank you so much kayak you are amazing"
Plusy: "Ye,everything was fine"
Plusy: "Crew was ok. Cabin was super hot and they never answered call bell for us to ask for water and to cool down cabin. While doing pre departure and pre landing safety checks . Flight attendant never caught fact that person in isle seat was blocking our row ( I was on window seat) with a huge back pack . Poor safety and cabin service by flight attendants ! U satisfactory ! And Very unsafe !!"
Minusy: "Cooler comfortable cabin and better overall service and more adherence to safety. Very bad airline"
Plusy: "Crew was amazing—efficient and kind. Loved the seat space"
Minusy: "Nothing. All good"
Plusy: "The crew was good"
Plusy: "Everything was perfect"
Minusy: "More drinks less food at night flight for short destination"
Plusy: "sporo miejsca"
Minusy: "oba loty opoznione ponad godzine"
Minusy: "Food, not in time."
Plusy: "Świetny komfort i miła załoga"
Plusy: "i try to cancel the tickets for 3 weeks now.... please help"
Minusy: "There are no Aegean air representatives at baggage claims or when you arrive at your gate to ask questions. I looked in vain to find out something about my luggage and no one was in athens to help"
Plusy: "the pilot was conscientious of turbulence and avoided and warned us."
Minusy: "So Aegean Air, booked two separate tickets on my return flight without me knowing. There fore my luggage is in Athens and not in my final destination of Cairo. If they would have told me to pick up my luggage in Athens and recheck it, that would have been great. Furthermore, there was NO aegean air"
Minusy: "The crew is not nice and rude. The checkin counter didnt allow me to have overweight of 300 grams. Ridiculous. At some areas of the plan the air conditioning doesn't work well"
Plusy: "Boarding was quick, the food was nice, all the attendants hadn’t big smiles on their faces, the pilot was experienced."
Plusy: "Flight attendants very friendly. Got breakfast too."
Minusy: "Chaos in lines to get bus to plane. No organization at all. Just push & shove!!"
Plusy: "The flight was delayed a bit, about a half hour in total, but the staff on the plane were very courteous. We were served a nice Greek meal even though the flight was only 3.5 hours long. Seats were comfortable. US airlines could learn a lot from Aegean."
Minusy: "Flight was delayed 30 minutes"
Plusy: "The staff so kind and comfortable seats then we have logical prices"
Minusy: "Non-compliance with time"
Plusy: "This was the best airline I have flown with. The crew was excellent and we were served food and drinks on each flight. Planes were loaded from each end of the air craft so didn't take long to get people seated and off. We don't get this service with American or Southwest. Seats were tight."
Plusy: "The crew, the food"
Plusy: "Good planes. Kosher food was awful. No entertainment."
Plusy: "The crew were very professional and polite on board and the food was excellent"
Minusy: "The baggage machine at Athens that my friend used seemed to be faulty when the same bag was checked on another machine it was kilos lighter. But the ground staff at that machine a man was very rude to her."
Plusy: "Everything think was good! The pilot too strong"
Plusy: "The boarding crew was NOT so gentle when he seen my Passport nationality. The flight left on time"
Minusy: "The food was as expected. The seats were very good and comfortable."
Plusy: "I like the people and the crew and the plane."
Minusy: "That my bags had to be checked for an outrageous price of 50 euros per bag."
Plusy: ".usually I like this company."
Minusy: "There was 50% of the flight with a feeling that the is no air. It was suffocating."
Minusy: "That I have to bay extra for bags and it’s not mentioned anywhere in a clear and transparent way"
Plusy: "The CREW was very friendly and aircraft wasn't bad itself."
Minusy: "Boarding and ticket takers. 2 people checking folks in. It took over 30 minutes! @ 5 in the morning, I didn't need to stand in line for half an hour to start my day..."
Plusy: "I was tricked into not having checked luggage by your website. I had to pay for checked luggage. Your site is responsible. I should receive a reimbursement for this incident."
Plusy: "It got me to Larnacasafely."
Minusy: "Seats were horribly uncomfortable. I will not fly this airline again after my last trip onthe 14th of August."
Plusy: "Was good space."
Minusy: "Not informed of any delays on screen or anywhere but somehow Kayak knew before I arrived at airport."
Plusy: "Excellent AEGEAN staff, polite and helpful."
Plusy: "That we survived"
Minusy: "The crew had no control over any situation. The flight attendants were abrupt and clearly didn't want to be there. I have never felt so much anxiety on a flight due to a flight attendant jot being able to do her job with competence. I will avoid this airline at great lengths for the future.not to mention it was the most uncomfortable plane and the pilot may have still been getting his hours to fly? Not sure."
Plusy: "For an affordable carrier, they provided multiple complimentary beverages and a tasty hot light meal. Flight attendants were marvelous: kind, helpful, and accommodating. I would definitely recommend them as affordable and pleasant."
Minusy: "It was almost impossible to understand the announcements in English. The seats are tight, but that's true of most flights."
Minusy: "30 minutes delay on boarding. Flight attendants did not pay any attention to me when i pressed the assistance button. No one ever came to ask what i needed, they passed by me more than 10 times while the attendance light was on but they never saw it. Very disappointing."
Plusy: "The crew was generally ok. Governed again by Aegean's old fashioned standards where crew has to be female almost fashion models, but this has nothing to do with the crew who was very professional and courteous but with the hiring policies of the company instead. The food was generally very well cooked (but ... see negatives section)"
Minusy: "The flight was from 2-5am (local destination time). The company/captain/crew made the decision to have the lights on during the whole flight. The service of drinks and refreshments had to stop for some minor turbulence (I've had much worse where service was uninterrupted). We had to wait until 30 minutes before landing to be served food. It wasn't clear if this was the company's way of apologizing for the interruption of service. They served us a full course dinner with baked pasta with cheese and beef at 4am. I found that to be quite random, disorienting and inappropriate. There was no entertainment options provided on flight"
Plusy: "Overall service was good. The seats were not as tight, some leg space. On the flight to Athens they served drinks frequently."
Minusy: "Food served was not that good."
Minusy: "no words to describe how bad it was - the main problem was the operated company at Israel"
Plusy: "dużo miejsca w samolocie, miła obsługa, poczęstunek, punktualność"
Plusy: "I slept through most of the flight."
Minusy: "Everything else. Especially that I had to pay $60 for one luggage."
Plusy: "Gate staff are able to deal with things"
Minusy: "Check-in can't process baggage charges, so they send you off to an office across the airport, just to find that the payment processing office is closed for a couple hours in the late afternoon. Why don't you just set the baggage check in people up to process a credit card transaction?"
Minusy: "No entertainment on a 4 hour flight"
Plusy: "Leg space. Courtesy of Staff. Timely departure."
Plusy: "Fast, clean, gracious."
Plusy: "the service food and punctuality"
Plusy: "Quick and direct flight."
Minusy: "There wasn't any food or snacks. The airport was a bit chaotic."
Plusy: "Quick smooth and efficient with two exits at landing."
Minusy: "I hated that I and 10 ither passengers were told to RUN! i had left London, so my attite was heavy, and here i am running through the airport. It was exhausting. Why should we have to run when the intial connection was 45 mins. Because one plane with the SAME airline is running late and gives us 6 minute's to get to the gate, that should not be any fault of the passengers. Radio the other flight and have them hold. I got an email that the gate changed TWICE. the airline employee did not get that memo at all. So we were raced to the wrong gate even AFTER, I mentioned the gate change. A real frustrating experience all together."
Plusy: "They served a meal!"
Minusy: "Only wish it was in a desent hour and not in the middle of the night"
Minusy: "This flight was delayed by an awful 8 hours. We were stuck at the airport through the entire morning and missed half our day in Santorini. There was very poor communication between the airline and us so we were utterly frustrated at the experience."
Plusy: "25 minute flight. Day trip from Athens."
Minusy: "20 minutes late boarding."
Plusy: "Quick Trip, Friendly Staff"
Minusy: "Spacing of seating due to covid."
Minusy: "Boarding tool a long time and late take off"
Plusy: "The crew was nice. The economy seating was sorta spacious, but then again, it was economy. I’m 6’2” and my knees didn’t hurt."
Minusy: "It’s standard European airline. Don’t expect Cathay, Singapore or Emirates."
Plusy: "Amazing flight , crew excellent , good food. Definitely I will travel again with Austrian Airlines"
Plusy: "Nice crew"
Minusy: "You give no room for passengers to sit comfortably. We are crammed in the airplane like sardines in a can. No legroom, small seats, etc."
Plusy: "The crew was super attentive but also knew when to leave people alone and rest with the lights out. The entertainment selection and food were above average."
Minusy: "The seat I was in (37 H) was awful, if felt much more cramped than the flight to Macedonia. I felt like I was crammed into a sardine can. The boarding process in Vienna was a joke; the economy seats were all boarded at once; in effect a mass of humanity all rushing toward the gate."
Plusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Minusy: "No wifi or any entertainment. Flight delays and lost baggage!"
Plusy: "Awful airline. Will never get tickets through you again."
Minusy: "Airline compliance. The flight was delayed and the connecting flight left without out us. Leaving us stranded at the airport for 4 hours."
Plusy: "Leg room was good. I am 6ft 2in"
Minusy: "Seat bottom could have been better. I have a honey bottom"
Minusy: "Was unable to take the trip. Unable to rebook without excessive fees. Lost $2000."
Plusy: "This was a flight operated by Austrian Airlines, which does a substantially better job than United."
Minusy: "Poor selection of films on the entertainment system."
Minusy: "Inside the plane everything was great and the floght atendants were very nice, however in check in I was teated very poorly"
Plusy: "Sits had more room then other plain"
Plusy: "On time, best connection for me, earning miles on my program. I booked based on time and cost, didn't even pay attention to what airline."
Minusy: "No food, plane felt pretty old and not so clean. Smaller seats than the other flights I had with Lufthansa. Otherwise, it was fine. I had a pretty bad earache on that particular flight, so I liked it less than I might have otherwise. Something didn't feel right, pressure wrong or something."
Plusy: "The Austrian Airlines crew was great, very courteous, very professional and friendly. The food service was also excellent."
Minusy: "My complaints go to something not directly linked to the flight crew. 1. When boarding, I like to see when passengers are called in groups relating to distant seats in the plane such that they do not step over each other during luggage placement. That is more comfortable than let the crowd enter randomly. 2. I notice people enter the cabin with 2, even 3 pieces of luggage. Even though each one has proper dimensions, they overload the overhead compartments and it is hard for everybody to place his/her belongings in a suitable way. 3. The rows in the airplane seems to have gotten closer ti each other. It is not the airlines fault, except perhaps when choosing whose airplanes to buy...but again, there are only two major contenders in that segment. For overseas flights, it is pretty uncomfy. 4. Lastly, unboarding the plane could also be performed (enforced by the crew) to be in a more civil fashion rather than haveing5 a stampedo - again calling separate grouos of rows in the name of fairness, or simply vacating it row by row from the front to back."
Minusy: "One hour late for take off..."
Minusy: "Flight was late departing Cairo Changing flights from Cairo to Amsterdam was scheduled at 50 minutes. I asked the male flight attendant about changing airplanes, said our new gate was right next to our arriving gate. He said no problem. He failed to mention we had to go through customs and security again, and walk almost a Kilometer in the process. Fortunately they held the Amsterdam plane because many passengers would have missed it. I did not appreciate the lack of information from the flight attendant, however holding the plane was a godsend."
Minusy: "Austrian Airlines cancelled my flight with no notice, technical difficulties. Woke up before 5 am and went to the airport to find out, then waited in line for two hours to get re-booked on a flight the next day. Really poorly done. No compensation. Would not recommend Austrian Airlines, ever. -Mark Cox"
Plusy: "This is always a pleasant airline to travel with."
Minusy: "I felt like the airlines deliberately cheated me. I purchased a flight that was listed as "economy" , which means I am authorized one suitcase. When I got to checkout they said I had pay for the suitcase. Turns out my flight was economy 'light' flight and I had to go the Austrian airlines desk and pay euro 40 for my suitcase. Wish that would have been clear when I purchased the ticket. Also there is no clear info on what the cost is for your bag at what point in the check-in process."
Plusy: "Great staff, good meals, snacks, and drinks thru the entire flight. Good movie selections."
Plusy: "On time and amazing flight crew! SO attentive and personal...seemed to really enjoy their job."
Plusy: "Crew was nice and very accommodating. Food service timing was good. Restrooms serviced every one efficiently. Electronic service outlets are quite helpful and thoughtful."
Minusy: "Only at boarding we were notified to be TSA screened, we ended up the last passengers to board and caused flight delay... Electronic check in did not provide food selection, specially for individuals who suffer some food allergies... Boarding process to be revised taking in consideration last minute matters to be better coordinated."
Minusy: "Space between seats"
Plusy: "The personal service, the meals and the accommodations - wonderful!"
Plusy: "Arriving alive. Attentive service was a nice bonus."
Minusy: "I am alive. Everything else seems utterly petty (even the total lack of dancing monkeys!)"
Minusy: "The worst airline, customer service ever"
Plusy: "Was a fine solid flight by Austrian."
Plusy: "Everything was excellent"
Plusy: "smooth flight, friendly crew"
Minusy: "I sat in the last corner seat on the plane... very cramped as there’s no leg room, no window & was overbooked."
Plusy: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Minusy: "We ended up being rebooked from Austria near to Egyptian air on route to Cairo. This was the best thing that could’ve happened as Austrian air was inferior. Egyptian error on the other hand had very gracious staff, very comfortable seating, and while the food was average it was better than Austrian air"
Minusy: "CZas oczekiwania na bagaż po wyładowaniu na Okęciu około 25 min;("
Plusy: "Great airline, everything on time,exelent service, great staff, good food"
Minusy: "Everything was fine"
Plusy: "Ground crew was very kind"
Minusy: "My ordered vegetarian meal was missing on the way back :("
Plusy: "The crew were so kind!"
Plusy: "Smooth strait flight, friendly polite crew"
Minusy: "Rudest flight attendants I've ever witnessed. No food or drink for six hours. Bad entertainment selection."
Minusy: "I will never fly Austrian again! They disrespected my family, they did not honor my reservations, and the staff was just nasty!"
Minusy: "LOST BAGGAGE !!!!!!!"
Minusy: "The seats were uncomfortable."
Plusy: "the stewardess gave me coffee even if she already passed by me (because I was sleeping) I appreciated that :)"
Plusy: "Unfortunately no good experience comes to my mind..... Only one! At boarding there was a Jewish girl, she was very nice and kind! I wish I could list here more positive!!!"
Minusy: "Unfortunately the food was poor quality. You should pay attention to people who eat kosher and have an option available. Eventho I have marked it on my ticket I need kosher food it wasn't available. It is upsetting. It would be a must at every company, regardless of the service to have name tags for the employees!!! Mostly the flight attendants were kind, but as soon as i asked for something it seemed like they don't want to help or work at all. I understand I have traveled on the economy class but shouldn't make a difference how you treat the travelers. The pillows were dirty!!!!! Not only one, because I have asked for more......most of them! It is disgusting! Something must have been wrong with the headphones because the volume was on max when i tried to watch the move but barely could hear anything. I have flew with Lufthansa most of the time and in the future will chose them. Very disappointing that sooo many little things are interrupting a vacation."
Minusy: "Poor service, will not fly again with this airline"
Plusy: "surprisingly tasty meal, smooth and on time flight"
Minusy: "boarding in Vienna a bit chaotic , mostly caused by requirement to register passport for transatlantic flights"
Minusy: "seats too cramped"
Plusy: "just excellent!!!"
Short time between flights. Most important things special for my age. I choose another liner but I going to stay with LUFtHANSA. Thank you.
Flight was great but the after words was a nightmare. Flight from Munich to Greece was cancelled and I wasn’t notified. After 4 hrs Tuesday morning if trying to get a flight I was told I was all set. Get to Munich and went to get my boarding pass and they don’t have reservations for me to continue my trip. They rebooked me gave me 3 boarding passes. Had to go to Heathrow then Athens and finally zaykanthos. Well Aegean airlines did not accept my boarding pass issued by Lufthansa. Said I didn’t have a ticket with them. Again had to stay at airport til next morning to talk with Lufthansa. They rebooked me to Frankfurt and the flight was delayed so missed my connecting flight. They had rebooked me for Saturday(2dayslater)to go to zaykanthos which didn’t serve me as I had ticket to go to Mykonos. So from ties to Friday all I’ve done was bounce around from one airport to another. Hoping to make it today to Mykonos but on my own for hotel stay and any other expenses!!! So frustrating and wasted 3 vacation days at airports!!!!! Not happy camper and only 3 employees of all the ones I dealt with of Lufthansa were kind and helpful. The rest were asymptomatic and broader line rude.
Ground crew was short and rude. The concourse lack food and shopping, we did not get the seats we requested and to which we were assigned. The flight crew was pleasant and helpful. Although we are members of the star alliance.. the woman at the desk wouldn’t admit us into the lounge. We also pay for entry into the lounge. It was a very disappointing trip. I’ll probably look into another airline next time I travel,
Very disappointed in Lufthansa
Excellent staff. Food could have been better..
Nie poleciałem bo samolot bie zaczekał na transfer 5 minut
Lufthansa sobie nie radzi
Obsługa miła i pomocna, jedzenie bardzo dobre.
Obsługa miła i pomocna, jedzenie bardzo dobre.
Flight got canceled and caused a lot of issues. I was stuck in Frankfurt for several hours without any help from Lufthansa personell. They weren’t qualified or couldn’t/ didn’t want to provide help. After my flight was canceled the Lufthansa train was canceled too. After hours a DB employee provided a new train ticket and connection. Lufthansa was not involved in solving the issues they caused.
Plusy: "We got to Chicago at least 45 minutes before the expected landing time. The dinner was pretty good and the crew came around many times offering drinks. The ground crew did a good job of evaluating luggage and tagging people’s bags before the overhead bins got too full so it didn’t delay our flight."
Minusy: "The snack sandwich was freezing cold..."
Plusy: "Really friendly and efficient crew."
Minusy: "Seats and entertainment screen."
Plusy: "on time; boarding was smooth; leg space was good"
Minusy: "wifi was not working; food was below average; movie selection options poor"
Plusy: "Crew was fine. The seat wasn’t different than any other seat in economy class. Nothing special and super-comfortable"
Minusy: "The seat can be better, I am flying relatively frequently in econom class. It is isn’t getting any better."
Plusy: "nice crew"
Minusy: "old planes with bad seats and no chargers or entertainment"
Plusy: "Priority boarding for families was easy."
Minusy: "The tv monitors didn’t work great. The touch screens reacted very slowly, causing a lot of annoyance. My husbands didn’t work at all."
Plusy: "Ogólnie ok"
Minusy: "Fatalnie na lotnisku we Frankfurcie. Korki, autobusy trąbiące na siebie, a w międzyczasie powiadomienia z aplikacji, że boarding się zaczął (i co mam uciec z autobusu i zdążyć?)"
Plusy: "Załoga na poziomie"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobre śniadanie i zaloga"
Minusy: "wygodniejsze fotele"
Plusy: "Miła załoga, niezłe jedzenie, różnorodność napojów"
Minusy: "Wygodniejsze fotele"
Plusy: "Dobra i miła obsługa; niezłe jedzenie."
Minusy: "Wygodniejsze fotele"
Plusy: "Crew was amazing."
Minusy: "Nothing everything was great!"
Minusy: "The entertainment system broke down completely on the whole plane and the crew was sort of grumpy."
Minusy: "Another snack midflight."
Minusy: "Komfort siedzeń w klasie Premium Economy"
Plusy: "Wyjątkowo sprawny pilot - doleciał dużo przed czasem w naprawdę fajnym stylu"
Minusy: "Kontrola bagażowa w Poznaniu, komfort w samolocie"
Minusy: "Better food/choice-make it on time....and its quite cold in the plane-not sure why."
Minusy: "Najpierw odwołano połączenie do Monachium, re-book na późniejszy lot, który był opóźniony. Spóźniłam się na samolot docelowy, zostałam przewieziona do hotelu, w którym na voucher miałam jedno danie obiadowe do wyboru i jeden napój. Hasło: LUFTHANSA."
Minusy: "Too small plane for business travelers - no carry allowed inside, yet all electronics have to be taken out. Lufthansa does not care about Senator status at all."
Minusy: "Flight was late due to inadequate staffing - one pilot was missing."
Plusy: "the fact that the departure was delayed due to a late connection flight from Pisa."
Minusy: "the extra fees for the tickets of our pets because the reservation was not made on line when that was impossible for us to do when we purchased our tickets, nor when we received the notice on the 31st of August because our computer was already packed in the suit case and didn't see it until September 2nd."
Plusy: "Check in was easy, flight was smooth, had good seats with legroom. Liked receiving updates on phone."
Plusy: "The flight crew was amazing and the overall experience was great."
Plusy: "It was run by UA, better seats then Austrian or Lufthansa in Economy. On time. Very efficient."
Minusy: "Could not choose seats online,"
Minusy: "Opóźnienie lotu"
Minusy: "I was never notified that there was no 1:45pm flight. Had I not gotten to the airport early I would not have made the flight to Chicago.at 12:25pm. I was originally scheduled to to to Munich but the flight was to Frankfurt. The plane arrived early so I had to make different plans for someone to pick me up Very disappointed in lack of communication"
Plusy: "Obsługa i jedzenie"
Minusy: "The flight was delayed 6h. I got to the destination late And I was late for work Went to work restless"
Plusy: "Short and comfortable flight"
Plusy: "Punktualność i obsługa stewardess"
Plusy: "Punktualność punktualność obsługa stewardes"
Minusy: "Źle działające monitory"
Late departure by 45 min. with poor information to the passengers
7 hour delay poorly handled by airline
Plusy: "thanks to the paid upgrading we got 2 seats in the front of the cabin (row 5)"
Minusy: "there was NO organisation at all during boarding: the people just stood in line, not respecting 1,5m. Also at the airport security waiting lines no attention to social distancing was respected. At arrival the off-boarding was in groups of 8th rows, not really helpfull either. A big disappointment versus the flight we had from BXL to PORTO !"
Plusy: "the only thing that stands out was the agent who checked me in at Entebbe. She was pleasant and helpful. Most things were ok, but not special."
Minusy: "Because I require oxygen onboard, I was not allowed to check in on line. consequently, my wife and I got middle seats that were very tight. At least one of them was an aisle."
Plusy: "Nie była nawet wody z Warszawy do Brukseli"
Minusy: "I requested Asian vegetarian meal and I got regular vegetables and some products used by people with Celiac problems, even the wrapping of the "fake" bread says that it was for people with celiac problems. I tried three monitors and none worked properly. Any way with the poor selections of movies I did not miss it. I only missed it because I like to watch the flying statistics."
Plusy: "The crew was amazing!"
Minusy: "Food was good, temperatures appropriate for hot and cold. Fresh fruit or vegetables would be nice rather than processed."
Minusy: "Flight keft 35 min kate and boarfing was very slow and disorganized"
Plusy: "Not really something. It was an old cabin. The seat was confortable and the food was ok. Some of the crew were nice others not that much."
Minusy: "The cleaning of the toilets. Awful and without water and soap. The restrooms were not clean from the beginning. It was disgusting. Having new cabin."
Minusy: "At least give a glass of water."
Minusy: "Departure was slightly late (passengers still exiting the plane when gate was called)"
Plusy: "Crew was friendly, seats were ok"
Minusy: "Flight was delayed for almost 2 hours, there was no explanation, just an apology."
Plusy: "Paid for Business , got a minor economy service ."
Minusy: "Almost no advantages for business ticket traveller"
Plusy: "The captain was able to make up much of the lost time spent boarding."
Minusy: "The crew were 20 minutes late getting to the plane. The seats were also uncomfortable. Thankfully, it was only a 50 minute flight."
Plusy: "3-3-3 layout in economy on the United 777 I was on meant I wasn't cramped for space. WiFi worked well for a significant amount of the time I used it."
Minusy: "Food was typical economy class fare."
Plusy: "Food and a good cabin crew on Brussels Air."
Minusy: "No complaints"
Plusy: "Helpful crew. They reset the screen, came around with blankets, headphones and generally tried to make the space habitable."
Minusy: "When I am asked to book my seat, I am usually shown a map which has no reflection on the overall reality. The seat I select is normally allocated to me but if the plane is not full (unusual) I am told there are unavailable seats that would provide more choice."
Plusy: "Edficient boarding and pleasant onboard service"
Minusy: "Cleanliness of plane and limited movies"
Plusy: "Great service"
Minusy: "Delay due to congestion at brussels"
Plusy: "Quick, easy, friendly."
Minusy: "No entertainment but it was a short flight"
Plusy: "Timeliness, crew and seat space.."
Minusy: "I had problems checking in online and never could assign seats.. had to wait to check in at the booth and got random seats so my husband and I got seperated seats.."
Plusy: "Overall good flight, get what you pay for."
Minusy: "Had to hop to a couple different counters because no one knew who air Brussels subsidiary was at the cincinatti airport. I didn’t think to check ahead so also on me for poor planning."
Plusy: "Smooth and welcoming boarding New aircraft Good crew with free drinks"
Plusy: "We loved the movie."
Minusy: "Read above!! WORST EXPERIENCE EVER!!!!"
Minusy: "Even after meal request few days back, no veg meal available for this long journey"
Minusy: "crew indifferent; entertainment limited; food not so good"
Plusy: "Quick flight, on time."
Minusy: "Boarding at Brussels airport had to go through a gate, a bus, then out across the airport to the tarmac. Not really a problem, but should be aware if travelling this way. Warning to travellers using this short flight: food/drink only available with payment."
Plusy: "Excellent feature that shows your current trip progress on the world map. Excellent selection of movies. Excellent employees."
Minusy: "The seat was alittle uncomfortable."
Minusy: "Flight delayed and waited over an hour at baagage claim .no one to speak to or help. Worker at baggage claim sitting on phone ."
Minusy: "Delayed biarding then sat on tarmac for ages."
Minusy: "Niie odleciał mój bagaż. Po 2 dniach kiedy go przywieziono do hotelu był zdewastowany i nie nadawał się do użytku."
Plusy: "I had an aisle seat."
Minusy: "No entertainment provided, except for the option to connect to their wi-fi. However, if you didn't have a wi-fi capable device, you were screwed. The food was disgusting - the worst I have ever experienced on a flight."
Plusy: "Be on time"
Minusy: "Food, no comfort, movies and music boring"
Minusy: "Was surprised that the food was on sale !"
Plusy: "Flight crew was great, service was excellent."
Minusy: "Flight was very cold."
Plusy: "We are not frequent fliers and I have been reading about legroom problems. Certainly not on Brussels Air. A delight."
Minusy: "Didn't get to find out gate number until 30 minutes before flight took off! Not good, too much stress and running.too"
Minusy: "Flught was delayed more than 45 min from Brussels and when we finally arrived to Lisabon they couldn't open a door to Airport building."
Plusy: "They were responsive. They had lots of gate agents. You had to initiate the conversation though."
Minusy: "The flight was delayed 4.5 hrs. The check-in process was not smooth. After additional security screening at the gate everyone was left on the jetway until everyone had their tickets scanned. They were late loading cargo and food."
Plusy: "It was on time, almost."
Minusy: "They needlessly took our carry on luggage and checked it in, even though the dimensions were alright, and there was enough vacant and unused overhead space in the flight. The luggage took forever to arrive on the carousel, much to drones anxiety. Also, the gate information wasn't displayed on the TV screens.. Even though they knew it."
Plusy: "Flight itself was fine."
Minusy: "I tried for numerous days before the flight to buy a piece of baggage online and I kept getting tossed back and forth between Expedia and Brussels Airlines. In the end, I wasn't able to purchase it ahead of time and we had to pay $49 at the airport. I feel entitled to a reimbursement of the difference between the booking online price of $15 and the $49 I paid."
Minusy: "- No order to the boarding in Brussels. I am used to boarding in zones so things tend to be less congested leading up to the jetway. - This may or may not have been something the airline could have changed but sitting in the plane for 5 hours waiting to de-ice was unacceptable. The entire food service was served in this time so no food was available for the 6 hour flight to Accra. Had we been able to wait in the terminal, passengers could get their own food and the food for the flight could have been saved. Also, they ran out of chicken dishes by the time I was served and I was left with fish only. Had I been a vegetarian, this would have been unacceptable."
Minusy: "Boarding was in crammed area in between easyjet flights. In brussels they parked at the international gates and then an overfull bus took us to the arrivals. Is brussels airlines training fast to become part of euro wings?"
Plusy: "The crew were very respectful and professional did not like everything from Accra to Brussels ."
Minusy: "We pay the crew so they need to respect us. One guy among the crew members was very disrespectful and unprofessional ."
Minusy: "Not allowing free seat selection when the ticket is purchased."
Minusy: "Terrible food, very small and crowded aircraft."
Minusy: "the airbus apparently has warm spots, and could not avoid being too warm for international flight. Once arrived in Malaga, Spain, no signs whatsoever telling me to go to different baggage belt to find my luggage."