Znajdź tanie loty na trasie Nowy Jork-LaGuardia - Warszawa

"It was just ok, flight attendants seemed tired and annoyed, they were not pleasant and welcoming."

Plusy: "Crew was friendly"
Minusy: "Entertainment / TVs were not working"

Minusy: "Internet and plane was small and old"

Plusy: "The cabin was clean and the crew was friendly."
Minusy: "Better snacks. Chips or mini cheese platter"

Minusy: "Delayed for hours on runway"

Minusy: "Wearing a mask was difficult."

Plusy: "Boarding"
Minusy: "Food"

Minusy: "Boarding crew not very friendly"

Minusy: "Seats are tiny"

Plusy: "I always have a consistently good experience on Delta. Everything was great."

Plusy: "Quick and easy boarding and departing. Wonderful and friendly staff."
Minusy: "Honestly, everything was great. Food and entertainment were a little lacking but for a 3 hour flight it was more than acceptable."

Minusy: "3 hours late!!!"

Plusy: "Exit row seating for no extra charge"
Minusy: "Seat mate not friendly"

Plusy: "The crew was amazing"
Minusy: "Other travellers where rude"

Plusy: "There were a few hiccups with the overall flight process, but the crew was very friendly and informed everyone in a timely manner of the situation. There were also good snacks. Also, flexible baggage policy, which was great."
Minusy: "The boarding situation is odd and less organized or structured than any of the other airlines I've flown with."

Plusy: "Flight was short"
Minusy: "My seat didn’t have a window. The woman who booked it told me there was limited recline, THERE WAS NO RECLINE, and she left out there is no window even though she asked me if I wanted window or isle and I chose window. I felt like I was in a closet. Landing was incredibly harsh."

Plusy: "N/a"
Minusy: "Explain why there’s over a 2 hour delay"

Plusy: "Everything was as expected. Few delays but weather related and was only about 90 minutes"
Minusy: "Reclining seats"

Plusy: "Yes"
Minusy: "It was well executed flight"

Plusy: "Everything was good except boarding was delayed several times and even after everyone had boarded. We arrived 2 hours behind originally scheduled time as the result."
Minusy: "Delta needs to try harder to minimize flight delays."

Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."

Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."

Plusy: "We landed 45 minutes ahead of schedule."
Minusy: "Boarding was rushed and we left the gate late."

Minusy: "Please reduce your delays - again we took off with more than an hour delay and by definition you are responsible of that disagreement, you are the company I am paying for the service...."

Plusy: "The crew was nice"
Minusy: "The food"

Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."

Plusy: "The flight was great from beginning to end. I have no complaints."

Minusy: "Originally, they were putting me on a flight connecting through Atlanta. However, I was traveling with my brother and there was only one seat on it. After looking again, we were put on a much better route through Detroit. I did not have a seat on the second leg and was stressed that I could get bumped. I made the flight but was given a middle seat. Since I have clostrophobia I began to panic. My brother sacrificed his exit row seat for me. He had booked through Delta. I wondered if he got better treatment because of that"

Minusy: "Compostable"

Plusy: "I did get home eventually"
Minusy: "Flight was delayed. Seats are cramped."

Minusy: "Crying baby"

Plusy: "Sporo miejsca na nogi i dobre jedzenie."

Minusy: "Mało miejsca na nogi"

Minusy: "flights all on Delta - about one a week for 3 months straight - and yet when Delta cancelled my flight and re-booked they did not give me any upgrade or loyalty as I saw it - I had paid extra for Delta Comfort and they told me the flight they re-booked me on simply did not have any comfort available. However, I was not the one canceling the flight and re-booking - that is their problem and after so much loyalty for years I feel like I should have gotten some kind of upgrade for free...If I have to cancel - I have to pay fees - but if they cancel - I lose ...despite being a very loyal SkyMiles customer. I am quite disillusioned with Delta now and will have to look around to see what other airlines there are now - and my entire family - and what kind of loyalty they give to their loyal customers. It needs to be a two-way"

Plusy: "The last time we flew Delta, we were underwhelmed. Our flight was delayed several hours and there was nothing exceptional about it when it did finally leave. That was 5 years ago, and there's been a lot of changes. There I'd now in-flight entertainment, reasonably comfortable seats, and everything was on time."
Minusy: "Virtually no food options."

Plusy: "Although we ended up being stuck on the plane for 2 hours prior to take off due to high volume, weather and as the pilot put it, "possible military activity" the crew kept us informed every step of the way. There was one flight attendant in particular who was so full of energy and made the unfortunate circumstances not so bad. She entertained us and kept us in the loop the entire time as did the pilots. It made the 2 hours not feel so bad which was appreciated."
Minusy: "That we were delayed on the plane for two hours on a small plane but I know it was out of their control."

Plusy: "There were many delays and cancellations due to bad thunderstorms at LGA. Despite a few hours delayed (because the airport was closed due to the storm), the flight was still schedule to leave! I was very happy about that. They did issue waivers for those who could not make the later time. Once delta got the ok to fly.. The flight left the gate very fast and we arrived and exited the plane super fast too. The process was so efficient and quick, I did not feel the waiting period. The flight attendance were so happy and positive, they made he flight very enjoyable. Great job delta!"

Plusy: "I arrived safely."
Minusy: "We all were bused to the plane. And we all had to stow our carry on bags with checked luggage."

Plusy: "Lot"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"

Plusy: "The on time departure. The air hostesses were very attentive. Fast baggage arrival"

Plusy: "At least the flight wasn't cancelled?"
Minusy: "Five minutes before the scheduled boarding time, it was announced the flight was delayed by 1 hour 25 minutes. I am almost certain this was not weather-related, according to flight trackers. I understand that weather delays are essentially out of airlines' hands. However, if the delay is caused for other reasons like "mechanical issues", or any other errors or miscommunications within the airline itself, then they should be held liable. My time is worth money, so any delays not weather-related should result in a reasonable refund based on the duration of the delay. An apology doesn't placate customers' frustration and inconvenience due to delays."

Plusy: "The flight was practically empty!"
Minusy: "Paid for comfort, Delta offered free drinks to everyone. Unfortunately though the flight attendant did not bring us the alcohol we ordered and mixed 3 different kinds of whiskey into two glasses! We always are given our bottles separate from the mixer. Oh well. Did to being in so late it took us an hour to get a cab in Detroit."

Minusy: "Got put on standby despite having purchased my ticket over 1 month in advance"

Minusy: "The flight left three hours late while the crew was waiting for an oxygen tank to arrive. We were boarded onto the plane after it was nearly an hour and a half late, then waited in out cramped seats for another hour and a half as we continued to wait for the same piece of equipment. At one point a Delta employee announced over the plane's PA system that we'd be getting vouchers to compensate us for this absurd delay, but there was no explanation of how to claim those vouchers."

Plusy: "Delta made the experience great"
Minusy: "Flight was delayed almost two hours"

Plusy: "Staff was really nice and helpfull"

Minusy: "Due to weather patterns, we sat on the runway for 3 hours waiting to take off. There was approx. 50+ planes ahead of us. I know this because I was sitting next to an off-duty pilot on his way home. About 2 hours in, there was 30 planes left to take off, and then us. They air traffic control people were only letting off one plane per minute which is what was holding us. THEN after the 3 hours on the runway, our crew timed out and the brought us back to gate saying we were not taking off. At the gate, they informed us the flight was not 'cancelled' but 'delayed' to the following morning. I/m not sure how a 16 hour difference is considered 'delayed', but I digress. All Delta reps had NO idea the time of the new flight the following morning and told us all to just 'keep checking the app'. Now, fortunately for me I live in Brooklyn and could just go home. But what about everyone who was at LGA as a layover? I heard from multiple passengers they had to spend the night in a hotel, that Delta did not pay for. We finally got notice the new flight was scheduled for 9:30AM, which they AGAIN delayed until 11:30AM. Many people did not get the second change, and were already at LGA for the 9:30AM flight. To say Delta's handling of this was poor is an understatement. We knew when we got on that plane the crew was going to time out. Again, I was sitting next to an off-duty pilot who told me to 'get comfy, we're gonna be here awhile' the minute I sat down. Delta should have given us a fresh crew, or had a backup one prepared. I understand the weather is out of there control, and I understand you can't have a tired crew piloting an airplane, but there are other ways to have us take off remotely on schedule."

Plusy: "For a short-haul flight on a small CRJ, it was the most pleasing and comfortable flight. No delays and everyone was pleasant from ground staff to flight crew."

Plusy: "Wheeler chair service is available"
Minusy: "Gate changed in the last minute and non-English speaking wheeler chair customer (my 89 years old mother) was left at the old gate by their wheeler chair services and no agent at the gate knew about her. Both round trip flights! This is totally NOT acceptable. She could have been lost and with no ability to help herself and miss the flights. It was lucky that she found Chinese speaking customers to help her."

Plusy: "Flight was cancelled"
Minusy: "If flight took place"

Plusy: "Flight on time, seats comfortable."
Minusy: "For such a short flight no improvements are needed."

Plusy: "Crew was ok and the seat was a bit uncomfortable. I am over 6 feet so I always have a bit of a problem with the seat"
Minusy: "Seat"

Minusy: "Zmniejszyć cenę biletu. Komfort i serwis jak w locie Ryanair, czy Wizzair a cena 4 razy wyższa. Odprawa przy zakupie fotela, powinna być możliwa 30 dni wcześniej a nie tylko 24 godziny."

Plusy: "The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!"

Plusy: "Information easily available staff friendly"
Minusy: "The seats on the plane are so hard they cut off circulation in my legs . I fly everywhere and never have this issue. Soften up those seats a bit"

Plusy: "Crew good, plane clean."
Minusy: "Seats very cramped."

Plusy: "Flashy new seats."
Minusy: "Flight delayed"

Plusy: "Comfort"
Minusy: "Wifi access"

Plusy: "The crew was fantastic"
Minusy: "It took 3 people to check my bag something was wrong with the system ... the airplane was super hot for first half hour or so because there was a problem with air conditioner."

Plusy: "Na"

Plusy: "The flight crew was good at keeping the guests informed. Plane was clean. Crew was polite."
Minusy: "Boarding process felt like Ryanair or Easyjet. The crew kept the lights at full brightness even though it’s a night flight which made it hard to relax."

Minusy: "Better food better seats and bad movies. Nothing good to pass the time"

Minusy: "Luggage did not make it to Warsaw"

Minusy: "I was surprised that BA charges for drinks like water. Flight from London to Warsaw is an international Flight after all. I may understand that food is not served but to pay for water is not a right thing to do. I asked the crew about this and I was told that bc other airlines charge for drinks/ food, BA also ask passengers for money. I have not had to pay for my drink like water on any other flight. I fly with all big airlines like American, Delta, Lufthansa, LOT, etc"

Plusy: "The seat was comfortable,but was very cold around 1h after start. The fan should be regulated by passengers.The crew was nice. I liked the movies"
Minusy: "Dinner was not good not tasty.no free snacks"

Plusy: "Staff."
Minusy: "No USB connection."

Plusy: "I liked that the flight was not full, therefore allowing additional room."
Minusy: "However food choices and seat room was quite poor. By the time food service was midplane. There was only one food option."

Plusy: "On time, smooth boarding."
Minusy: "Nil"

Plusy: "I only gave the low rating on food and entertainment because there was no free food or entertainment on the flight. Overall, however, the flight was fine."
Minusy: "No free beverage. At least give the passengers some water."

Plusy: "Not much."
Minusy: "No drink, fixed seat, am senior and no assistance at all."

Plusy: "Crew did really well in their roles."
Minusy: "BA are no different than all operators in the drive to put as many bums in as many seats as possible. News flash. Only so many sardines go in one tin. Make seats more comfortable and more leg room and we would pay the premium for that reputation as a caring, comfortable operator."

Plusy: "fast efficient, lovely crew,"
Minusy: "shame B.A. is turning into a budget airline, despite the high standards of service trying to be maintained by the excellent crews."

Minusy: "Some movies wouldn't run"

Plusy: "Good and comfy plane. More space to seat than Ryanair or Wizzair."
Minusy: "No complaints."

Plusy: "On time"
Minusy: "Paid for bulkhead seat and was not given a bulkhead seat."

Minusy: "My husband and I paid a combined $100 to reserve seats on our flight from LAX to London. When we got to check-in at LAX airport we did not get our reserved seats. Everything had been changed around. We did not even have seats next to each other. Upon complaining at arrival in London (there was no time at LAX to deal with this, as usual that airport was one chaotic mess) we were given a British Airways business card with a phone number that did not work/had been disconnected. I would like to get the $100 reservation fee back. Thank you."

Plusy: "Boarding"
Minusy: "Small plqne"

Plusy: "Seats with little fold-down head rests on each side, allowing you to sleep/nap/doze in any seat. Really good touch screens for the entertainment system, with no need to have to dig my knuckles into the screen to get it to respond. Good movie selection too. Movies are also available before take off and even after landing. Acceptable white wine (Chenin Blanc). Food was also entirely acceptable."
Minusy: "No individual air/temperature controls (at least in economy), unless it was all buried in the seat-back console some how."

Minusy: "Nothing was on time, zero service, non existent customer service"

Plusy: "Seats very tight on BA. Departure late, arrival late - had to run to Terminal 3 to catch plane to Philadelphia."
Minusy: "Seats, woman at check in very rude."

Plusy: "Lovely crew"
Minusy: "We never have enough seating space"

Plusy: "Nothing. British Airways refused to help us"
Minusy: "Took over two hours on the phone to try and get rebooked. Missed the last flight out of the night due to incompetence. British Airways desk check in staff was so rude, wouldn't even talk to us. Thank goodness for the helpful Air Canada grind crew in Toronto."

Plusy: "Was upgraded to Premium Economy which was a pleasant surprise. The cabin crew was lovely and the flight was pleasant"

Minusy: "It was August 18. They lost my baggage. Next day on Saturday at 3 pm I had a wedding and I was a wittness.In the baggage a had a dress for me and part of dress for the wedding's couple . They found my baggage on the 3th plane on the last minut. Terrible. And I had go for it by myself because LOT didnt want to send to me the courier. The fly was also 1 hour late"

Plusy: "Very comfortable flight"
Minusy: "Meat was over cooked. Screen was not clear."

Plusy: "always friendly and helpful"
Minusy: "The boarding in London. They did not call numbers or rows so people just squeezed...and pushed ... drinks If I sit on a window seat I sometimes do not notice the serving of liquids. I would appreciated it very much if they talk to me when they serve water and juice. Otherwise I get dehydrated. Happened last year on my flight back to the US, too.I had to get up and walk back to get water(2016). breakfast Breakfast used to be better with fresh fruits and cheese.and roll The pizzas are like cardboard, I do not care about. Other wise I am satisfied. Thanks"

Plusy: "Short flight"
Minusy: "Delays"

Minusy: "Everyone"

Plusy: "The crew was very friendly, gracious and helpful. Adequate space for my knees."
Minusy: "I was in the middle seat, but surprisingly didn't feel too squished on this relatively short flight. I don't remember receiving food which means that it was neither good nor bad enough for me to think about it."

Plusy: "Very prompt and good communication from pilot"

Minusy: "The plane was an hour late and there was no snacks served, you had to pay even for water."

Minusy: "Boarded flight only to be unboarded at midnight: got to hotel 4am. Long delay in check in/appallingly disorganized. No communication from BA as to problem or when flight would go. Next day checked out of hotel and taken back to airport only to find flight not going as problem not fixed. Passengers taken back to hotel and checked in again! All this time, no official communication from BA. No attempt to reroute elderly passengers or those with small children. Very unimpressed"

Minusy: "Huge disappointment - food was inedible and on our connection we had to pay even for water. Huge drop in service and I've flown BA for years."

Minusy: "The ground crew did not give timely updates about the flight delay, which was rather stressful, considering I had a short layover in London."

Plusy: "Great movie selection! Really good...."
Minusy: "I'm 5.10 so seats are much worse for me because of long legs! Especially on a long flight :("

Minusy: "Online check in was not available on 4 international flights, despite 24 hour checkin being advertised. Expect your seat preferences to be limited unless you pay $35-$85 per flight to pick your seat in advance."

Plusy: "The free entertainment"
Minusy: "Delayed 19 hrs due to crew illness. We were given a hotel room but the promised meal vouchers did not come through and BA would not answer the phone calls of the hotel staff to verify meal money. Missed a whole day of our vacation as we could not reschedule our connection until 24 hrs late. After the long wait the first day to be told what was going on, with much anxiety, on the second day there was also a delay boarding. Although it was short, of course everyone was on edge. And BA did not tell us what was happening!!"

Minusy: "Headphone jack was faulty"

Minusy: "Flight was late and I missed my connection."

"Self entitled pax loudly continuing his telephone conversation after pushback was tolerated and only after the safety demonstration did crew address it."

"Very narrow seating"

"Tv on the plain"

"The entertainment could have been better"

"8 hour delay and cancellation. Lost baggage no food vouchers no refund no help. Never flying AA again."

"I really wish American offered some type of free messaging."

"AA is getting worse each month. The rank and file staff and cabin crews are down-right nasty and rude. They need to stop worrying about curing all of society's ills and get back to flying planes and doing it with a smile."

Plusy: "Quick flight"
Minusy: "Nothing"

Plusy: "Lack of communication"
Minusy: "Horrible customer service"

Plusy: "Boarding was ok"
Minusy: "No entertainment screen and no free wifi. They let you sign in to their entertainment on the phone, but first of all the screen is small and it drains the battery of the phone and not comfortable. It would be great to have screens in all airplanes. Also, they give a pretzel and a bottle water, no other snacks and soft drinks are available."

Plusy: "The crew was friendly, the cabin and bathrooms were very clean and the separation among passengers was unexpected and great"
Minusy: "My flight was laid over due to weather so it may have been helpful to get a new boarding pass as we left the cancelled flight and maybe a voucher to help with hotel & food."

Plusy: "No one within 6 feet of me."

Minusy: "The flight was delayed so I have to re-book my whole trip. I was being told first that I was going to make my connecting flight, and then rushed to the new gate due to terminal re-assigned, and then told that I won't make it to the connecting flight so I have to go to the re-booking counter. And then at the counter being told that I could have made it. Very confusing."

Plusy: "American Airlines officially has the most uncomfortable seats. The seats barely recline at all, the cushions on the seats are thin and they simply pack too many seats on the plane to not feel like you’re packed in a can of sardines."
Minusy: "Re-design the seating on your planes. It sucks at this point."

Plusy: "Nothing"
Minusy: "Flight status"

Plusy: "Lovely crew!"
Minusy: "The landing was rough!"

Minusy: "Red-booked from cancelled flight. On this leg they neglected to give me a boarding pass on app and gate agent was irtitated that I didnt have one. On flight; fidgety person in front of mr was in annoyingly squeaky chair. I was told I could not switch seats because of weight balance (I'm 135 lbs)."

Minusy: "Flight crew member crept giving alcohol to passenger in 7A, who was harassing passengers around him the more he got drunk"

Plusy: "Friendliness of crew"
Minusy: "Offered more of an incentive for the inconvenience"

Plusy: "The crew were nice and accommodating."
Minusy: "The seat was not comfortable, my back was hurting from a very short 2hr flight."

Minusy: "It was an overbooked packed early morning flight with International passengers partnering with the flight. Everyone had bags and no one woukd check them to rhe final destination which caused delays. This was the only issue."

Plusy: "Good crew"
Minusy: "Delays and made to check bag"

Plusy: "All the crew were pleasant"
Minusy: "There was a delay but we weren’t well informed"

Plusy: "The crew was u professional at the gate and the flight attendant that spoke on the overhed was hard to understand"
Minusy: "Not flying AA"

Plusy: "No delays"
Minusy: "N/A"

Plusy: "The flight attendants were friendly and helpful."
Minusy: "The American Airlines crew in Houston gave multiple people the wrong information regarding checked luggage for our connecting flight. Because the flight from NYC was over an hour delayed and the misinformation, several people missed the connecting flight. Hobby closes at a certain hour so I now have to wait until tomorrow morning to retrieve my carry on luggage the American Airlines MADE me check because of the group I was in. I called American Aurlines customer service line and they were not helpful. I will never fly American again."

Plusy: "Your crew was friendly, attentive and efficient. Flight was excellent and the pilot kept us informed."
Minusy: "food selection was minimal. Wanted one of the fresh plates, but there was only hummus and crackers."

Plusy: "Terrible customer service."
Minusy: "Rude, rude people working at the desks. Saw many people have problems with them, and then they were rude to me as well."

Plusy: "Flight attendant was beyond excellent, Yaniel, who smiled and greeted me helping me to my singular seat on the right side of the plane. He was very professional and kind, with a very well appearance and a fantastic attitude. He was quick with delivering my snack and coffee. Very pleased!!!! First flight attendant to ever make the trip as exceptional as possible. Thank you Yaniel very much."
Minusy: "Unbelievable wait times at LGA. Late arrival of plane, extremely late departure at over an hour passed original departure time. Waste of money choosing that ticket and time frame when it was clearly not a concern of American Airlines that I was missing my rides, late getting to CMH etc."

Plusy: "The Pilot still got us here on time, even though we took off late"
Minusy: "The flight attendant in my section was sharp & cranky. We never recieved snacks."

Plusy: "Nothing"
Minusy: "AA cancel flights recurringly and has no ability to help their customers. Got I flight cancelled yesterday, and was move to another flight later (10:30pm) that supposed to leave ate (3:30pm). After several delays, they started boarding us at 1:00am, but the boarding process so messy and confuse, the plane couldn’t took off before 1:40 by 1 minute and they had to cancel the flight with 200 people inside the plane. An absurd! Flight was rescheduled to today at 10am and obviously took off 1h delayed because AA can't organize simple things to expedite the boarding process."

Plusy: "The boarding process was great and speedy. They had us all on the plane and we were pushing back prior to the take off time because they already had us all on board. The flight was smooth, and we landed in Charlotte early. Can’t beat that!"
Minusy: "The crew felt a bit standoffish and I felt like I couldn’t have asked them something if I wanted it, which, thankfully I didn’t."

Plusy: "The flight itself was fine and the staff were friendly."
Minusy: "Didn't like getting herded onto a shuttle bus where most people had to stand packed in like sardines, only to idle for 15 minutes and drive in a circle back to the gate because there was something wrong with the plane. Then the ambiguous delay that lasted three hours."

Plusy: "Entertainment on screens"
Minusy: "The gate agent made us starting in boarding group 6 out of 9 to check sizes of bags in the size box and she got into a verbal fight with another passenger. One guy told her she could board but the gate agent said no it didn't fit and she couldn't board. Then the agent claimed she had to gate check her bag and claimed there were no overhead spaces left. So everyone after that had to gate check. When I boarded there were at least 8 empty bins and I had not even gotten to my seat in row 22. The gate agent lied and slowed down the entire boarding process because she want to win a fight and show dominance over a passenger."

Minusy: "Delay"

Minusy: "I was traveling with the exact same size suitcase I’ve probably traveled with as a carry on for at least 50 prior flights, and the boarding agent insisted it was too large. I am a very petite woman, and so when I carry a normal size bag, it can look large by comparison to my body. Further, the flight was 1/3 empty and had plenty of overhead space even once the plane was completely boarded. I am sorely offended based on the discrimination I suggested simply because I am short of stature."

Plusy: "We had two medical emergency on board so the flight attendant took care of them really well"
Minusy: "They check in my hand carry my whole point of carrying is not to be bother with claing my luggage"

Plusy: "The crew was very nice and helpful"
Minusy: "The new AA rule about not being able to bring any carry on. Next we won’t be able to get a coat or a purse on. They making it harder and harder to fly with them."

Plusy: "I was not seated with my husband when we were given our tickets and they were gracious enough to give us exit row seats by each other."
Minusy: "As we were boarding the plane they told us that we needed to check our bags. No other explanation was given. I brought a carry on so that I didn’t have to check my bag. I thought maybe it was because there wasn’t enough overhead space, but as we got on the plane the overhead bins were very large and extra space was left as they began to close up the bins for take off. It was extremely annoying and I felt I was given no choice."

Minusy: "New cheap fare is honestly offensive trash."

Minusy: "Ponad 2 godz. W samolocie czekając na plycie lotniska, aż mechanik skończy naprawiać samolot, nie bylo przyjemne."

Minusy: "No priority boarding for people with babies and toddlers"

Plusy: "Nothing"
Minusy: "It's AA, never again"

Plusy: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"

Plusy: "honestly, all I can say is that I like that I arrived...? eventually? four and a half hours later than we were promised, despite the beautiful weather?"
Minusy: "I didn't like that American Airlines had not staffed our flight, so we waited for 4.5 hours for a flight attendant who would be able to complete the flight crew so we could leave. They kept delaying the flight, 5 minutes at a time, for 4.5 hours. It flew out of LGA, it was a 9pm flight. The airport food sources were closed, and AA kept us until 1am-- no food, no internet, and, because LGA has terrible cell reception, no phone service. Once we got on the plane, everyone was really hungry, and the plane had no snacks. No entertainment because the TV system was broken. It was just a miserable experience. I regret trying to save $20 by booking that flight. I have had nothing but terrile experiences on American Airlines-- NEVER AGAIN."

Minusy: "The kiosk had no where to enter my DoD number to get precheck. There was also no option to select military baggage. Due to the lack of options on the kiosk I had to wait in the customer service line for almost an hour. The flight was fine. Then my baggage turned out to be flying on a much later flight so it has to be shipped to me. I am very unsatisfied and disappointed with this airline."

Plusy: "Excellent aircraft. EJR190. Not big but very comfortable aircraft. AA has decided to give actual leg room. Nice experience even in the back of the aircraft."
Minusy: "AA needs to work on boarding logistics at LaGuardia. It's confusing to have to shuttle across the tarmac to another terminal. If the flight times had been closer I would not have arrived in time to board."

Plusy: "Odprawa na lotnisku w Chicago była OK"
Minusy: "linie lotnicze American Airlines bardzo zła obsługa stary samolot niewygodne siedzenia bardzo słabe lądowanie obsługa w samolocie była nieuprzejmy długo trzeba było czekać"

Minusy: "There was an incident on plane between passenger and flight attendant, where a drink was spilled on me and ruined my dress and shoes."

Plusy: "NOTHING"
Minusy: "My flight was scheduled for 5.37pm, but came to the airport thinking that I could get an earlier flight to Chicago and I was there at 1pm, requested for standby status, did not get it because am not platinum of diamond member, asked for $75.00, of course I didn't want to pay and stayed in the airport thinking that my flight would be on time, but it was delayed and delayed and took off at last, saw O'Hare airport but it looks like the pilot could not land it because he did not get the clearance, but as a passenger, I saw the flight going around and around the Ohare area, at least 6 times, then after landing taxing took for ever. I WILL TRY NOT TO FLY IN AA AGAIN."

Minusy: "Quality of your business seats leaves questions. I have never managed to find a comfortable rest on TAP business seats. May be good to compare with other major airlines."

Minusy: "The flight wasn't full but still had some people seated next to each other. Flights should allow for social distancing right now"

Plusy: "Much more comfortable than I expected. Attentive flight attendants."
Minusy: "After flying cheapi airlines, norhing. It was a great experience."

Plusy: "legroom in business is good, food was ok. only one round of drinks was offered."
Minusy: "no lounge access in dublin for TAP Business Passengers. Handling of the delay was not well managed."

Minusy: "We booked business class. JFK to LIS very nice. Seats were very comfortable and reclined flat. More leg room than in other business class seats. What they called business from LIS to Rome was just regular uncomfortable across economy seats with no one in the middle seat."

Minusy: "No entertainment. Flight was an hour late due to mechanical problems. They could have kept us better informed."

Plusy: "It got us to our destination."
Minusy: "Seats sucked. Screaming kids. Wouldn’t let us bring our carry-on for the last leg: Lisbon to Barcelona even though there was room."

Plusy: "The boarding procedure was much more organized than the previous flight."
Minusy: "They served fish on board, and the odor stuck around for awhile."

Plusy: "The flight was very late taking off, but the crew was very helpful organizing assistance upon deplaning"
Minusy: "The flight should have been on time. I was very nervous about missing our connection, but lucky for us that plane was also very late!"

Plusy: "Entertainment was fine"
Minusy: "On my ticket I selected the lacto-ovo vegetarian meal and I never received it. I told the flight attendant and he said “we don’t have any more, chicken or fish”. I said “I am a vegetarian” and he gave me a tiny salad, a bread roll, and a chocolate mousse. I was very hungry as I hadn’t eaten in 9 hrs"

Plusy: "sporo miejsca na nogi"
Minusy: "możliwość wyboru posiłków"

Plusy: "The plane was fairly new, clean, and comfortable seats."
Minusy: "A better selection of the main meals in business class."

Minusy: "We were just surprised by the charges for our checked bags. Thought we had it all covered, but no!"

Plusy: "clean and fast"
Minusy: "use airport finger in Lisbon airport"

Plusy: "Choices of movies and music"
Minusy: "The vegetarian food was horrible and lacked variety. Feel like TAP makes food choices harder than it needs to be. How hard is it to just have a pasta option. Instead we got tofu croquettes....."

Plusy: "Friendly staff"
Minusy: "One of my checked bags never arrived. It has been a week and I still don't have my bag."

Plusy: "Ciepły posiłek na pokładzie, dobre winko"
Minusy: "Opóźnienia."

Plusy: "The crew and passengers were in a great mood on a Saturday night flight feom Orly to LIS"
Minusy: "There were papers and debris from previous flight still on the floor. Clearly they did not vacuum. If yoy want piece and quiet, this is not thw late flight for you."

Plusy: "Odprawa"
Minusy: "Duwersyfikacja miejsc w samolocie / płowa rzędów do 12 wygodniejsze oraz z większymi odstępami miedzy rzędami, propozycja zmiany miejsc w tej samej klasie ( economy) za dodatkową dopłatą jest słabym rozwiązaniem - po tym doświadczeniu nie będę polecał podróży liniami TAP"

Minusy: "Horrible Terrible airline Tap"

Minusy: "There was very bad turbulance and none of the crew said anything about it."

Minusy: "Some of the worst customer service, seats that do not recline at all, minimum leg room, and worst of all a 2 hour delay that made me miss my connecting flight for which they took NO responsibility stating that they can have delays for up to 3 hours without having to compensate anyone."

Plusy: "The staff was kind and polite and the flight was on time and without occurrences. The entertainment was good."
Minusy: "The seats were really uncomfortable, the food was just ok and they did not advertise the shrimps to the allergics, the beverages were rare for a flight so long, so we got headaches and dehydration. The price to dispatch the luggage and to book the seats in advance was insanely expensive!"

Plusy: "Good and entertainment options in executive class."
Minusy: "Flight departed LIS late due to a couple of passengers. Definetly not the airline’s fault."

Minusy: "Very salty food. Flight was delayed so I almost missed my connecting flight."

Minusy: "Delay one hour"

Plusy: "We had comfort seats and I liked that because of the space you have, 2 simple meals and they served water in between the meals I will fly TAP again"
Minusy: "Entertainment is okay, poor sound, and the quality of the screen was so so,"

Plusy: "I was very comfortable with empty seats in my row."
Minusy: "No entertainment facilities."

Plusy: "There was nothing to like about this flight!"
Minusy: "The seats were the most uncomfortable I have ever experienced. There was no leg room. My knees were in the back of the seat in front of me abd I could not move. Unless you are way below average height, don’t take this airline."

Plusy: "Clean and simple aircraft. Limited but professional service. Uncomplicated boarding procedures."
Minusy: "Boarding from bus at a main airport in winter. It looks cheap flyght .But we'll organized."

Minusy: "Flight was late on way back. Also no food optipn for vegetarians"

Plusy: "The hotel and accommodation were prepared, as we delay the connection flight to Miami because of the bad weather. BUT NOBODY GAVE US A CALMING INFORMATION ABOUT THAT 3 HOURS LONG TIME. WE WERE FORCED REMAIN IN THE CABIN 70 MINUTES AFTER LANDING!!!"
Minusy: "The charged an extra cost for normal luggages, however it was free while booking. Istvan Sas U3MNSD and Iren SasneHarazin U4812T PLEASE GIVE OUR MONEY BACK! OTHERWISE WE CLAIM FOR COMPENSATION BY LAW."

Plusy: "The flight was direct to Lisbon"
Minusy: "TAP a total disappointment. The biggest surprise of which you guys at Kayak are somewhat responsible is the ridiculous fees of $90 dollar per bag checked in. Obviously the face value of the ticket is cheaper but in practice I had to pay 360 dollars to check in my bags going and coming."

Minusy: "I needed to cancel my trip and no one could help me. Even with a fee!"

Plusy: "Average"
Minusy: "Theo lost my luggage the plane was full of dust"

Plusy: "Accommodating flight crew. Good food. Nice landing and take off."
Minusy: "I am a permanent resident of USA and have a Green Card and the portuguese boarding crew gave me a hard time about my paper work. I was very disappointed by the way they treated me."

Minusy: "Tap said that they could not find my seat (even through I paid Kayak / Webjet) and my tickets were cancelled. I lost my flight back and had to stay two days extra in a hotel and lost a day of work. Will never buy here again"

Plusy: "Not much"
Minusy: "Long flight uncomfortable seats"

Minusy: "Our flight was DCA to Boston then to Lisbon, with similar return. Our return flight into Boston arrived early enough to allow us to get an earlier flight home but TAP customer service wasn't open until after the earlier flight departed. Also, Jet Blue, the domestic carrier, could not change our flight because it was booked through TAP."

Plusy: "Flight attendants were great, plane was clean, smooth flying, takeoff and landing"
Minusy: "Check in and bag drop took us 1 hour even though we had already checked in online. hard, and narrow seats, needs more legroom for international travel, armrest between my wife and I was very wide and wouldn't go up all the way making it extremely uncomfortable for us on a flight from Miami to Portugal. My wife's seat didn't recline because it was broken. And to top it all off they lost one of our luggage tags because the lady in Miami tagged the bag with somebody else's name and destination on it. Still waiting to hear if I'm going to have my luggage for one year anniversary vacation....!"

Plusy: "The food was good and there was a decent variety of things to watch."
Minusy: "Having another TSA check at our gate at the last minute just because we were going to New York, the whole process made our boarding time late and our take off time pushed back even though they had 3 hrs to figure it out. The main flight stuardess in charge was rude and kept giving attitude to people when they asked questions because half the people on the flight didn't understand Portuguese. I wasn't allowed to pick my seat on the website so we ended up in a middle row. The person i was traveling with is over 6 ft and could not comfortably fit in the seats. Thankfully no one sat on the end so we were able to spread out between 3 seats. The entire experience made us not want to fly into Portugal again."

Plusy: "Price"
Minusy: "Carrying your luggage downstairs is crazy. And then taking a crammed bus to board the plane -- seems very 1960's"

Plusy: "The checkin staff at LHR were really good and helped me with my visa application. They helped me to not miss my flight. Ten out of ten for them."
Minusy: "In flight food was very poor"

Minusy: "Food"

Plusy: "Left on time. Served food and drinks. Friendly staff."
Minusy: "Served food and drinks. Orange "juice" tasted awlful. Bland sandwich. Seats did not recline."

Plusy: "Smooth landing"
Minusy: "A few bumpy moments in the air!"

Minusy: "bad checkin. just trying to get more money for baggage.."

Minusy: "Paid for a seat with extra legroom because I'm 6'4". Was given a different seat and still charged."

Plusy: "No delays, quick boarding and deboarding, friendly staff."
Minusy: "Very limited legroom, no free checked bag without MileagePlus status."

Plusy: "Good planes! Entertainment is modern, food good, service great. Boarding fast, planeson time. Special thanks to TAP taking off from Boston on 12/29/16 with snow and even heavy snowing. I was lucky did hey stuck in Boston. The only weird part was that i was not able to pick seats without a fee even 24 hours prior flight."

Minusy: "The fact I was delayed 2 hours. Missed my connection. Spoke with customer care about getting a flight out of Toronto the next morning because of connection issues instead of late that evening."

Plusy: "The seat is reasonably comfortable. One of the flight attendants was full of smiles and very friendly, which was so nice."
Minusy: "The audio jack for the entertainment system was not working. The food was basically only a cup of beverage and mini pretzels."

Plusy: "Nothing"
Minusy: "Waited on aircraft for over one hour after boarding Flight attendants did not provide any updates or compensation for passengers sitting and waiting See tweets from other passengers on aircanada who experienced the same confusion, lack of updates, inattentive staff, pilot made very few updates and did not instruct flight attendants to do anything to make situation easier Delayed over an hour after we were told flight would be departing Offered pretzels Bathrooms were not cleaned after previous flight (garbages over flowing, stench, water everywhere) No air conditioning in flight Did not turn on wifi for the flight Will be filing a formal complaint and requesting a refund."

Minusy: "Mimo zapewnień załogi LH samolot Air Canada nie czekał na pasażerów przesiadających się w Monachium."

Minusy: "0puźnienie. Brak posiłku. Niewygodne fotele. A reszta ujdzie w tłoku. Można spokojnie polatać."

Plusy: "Obsługa naziemna i pokladowa"
Minusy: "Niewygodne i twarde fotele."

Plusy: "Good wifi, movie options"
Minusy: "We boarded then had to get off and get on another plane because communication system wasn’t working. Total delay of 2.5 HRs."

Plusy: "Well located at LGA (NYC) with it own section of gate doors that is just Air Canada. Multiple flights leaving where EXTREMELY delayed, the staff put on their thinking caps, they started putting people on standby so most customers leave on an earlier flight! I was located in an extra room chair (free) due to this adjustment of delayed flights and was a great experience."
Minusy: "It’s the usual BS that you get at airports....TSA is always insane but honestly it was better than I thought l."

Plusy: "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."
Minusy: "My passport wasn’t signed and I couldn’t locate my pen. The agent had a pen in front of him and refused to let me use it. He informed me that his pen is a personal item and that I need to learn a lesson that all travelors should have a pen handy. He proceeded to move me off he line and board additional passangers."

Plusy: "Friendly, attentive staff. Good service. My toddler, husband and I boarded first because of our child, so we had plenty of time to get comfy on the plane. The flight attendants served sufficient drinks and snacks for the 1 hour flight."
Minusy: "Flight was delayed two hours so my toddler and I had significantly longer to wait, which is not too fun. However, I understand this is unavoidable sometimes."

Minusy: "Sat on the tarmac for 40 till we pulled out n to the gate."

Plusy: "I appreciated having my seat changed and arriving to my destination safely."
Minusy: "The fact that there is NO bottled water on the flight and only "tap" water from a plastic jug. As a kosher consumer, I was unable to drink the water from a kosher perspective and I never drink tap water anyway! I found the staff to be less than friendly until the flight was over. Our flight was cancelled and we had a longer wait for the next flight. I missed an evening appointment due to this cancellation. I never understand why the back of the plane doesn't board first, other than first class."

Plusy: "Quiet"
Minusy: "Nothing"

Plusy: "The crew on the flights was great over all but everyone else that we encountered seemed confused, rude, and/or uninterested in helping anyone."
Minusy: "Multiple times on the trip we were told one thing only to be told the complete opposite by someone else a short time later. No two teams seemed to have any clue what the other was doing and there seemed to be no overarching strategy or systems in place company wide. We have flown with a baby many times on my airlines and this time was by far the worst- they do not seem like a family friendly airline at all."

Plusy: "Nothing. I fly a lot. This was the worst flight crew ever."
Minusy: "The crew was terrible. I know it is a long flight but I had to repeatedly get up to ask for water. Only to find them talking among themselves and sleeping. They NEVER answered a call button, even when a drunk passenger was harassing another passenger"

Plusy: "The agent at check-in was very friendly and helpful."
Minusy: "Flight was delayed, so missed connection. As it turns out, Air Canada was aware all along that we would miss our connection; however, they still had us board. The gate agent should have been conscientious and informed us that the delay was ongoing with our flight being number 22+ on the tarmac to take off, thus guaranteeing our missed connection. They should have rebooked us on another flight from our original destination vs rebooking us upon arrival in Montreal to miss further connecting flights. Very disappointed!!!!! Based on this experience alone, never again will I or my family travel Air Canada."

Plusy: "As a professional musician, flying with my viola is one of the most nerve wracking experiences, as if it is forced to be checked due to insufficient room for overhead baggage, it could be completely destroyed. As stated in Air Canada's online policy, passengers traveling with musical instruments that fit as carry on baggage are allowed to change to earlier boarding zones. After approaching a staff member with my viola, I wasn't simply assigned an earlier zone, but rather I was allowed to board first. On this principle alone I will be flying Air Canada again. Thank you!!!"

Plusy: "A customer service agent rebooked us on a flight 2/4 via Boston to YYZ."
Minusy: "The rebooked flight was also cancelled and the counter staff in Boston were not helpful. We were stranded in Boston and never made it to Toronto. We had to find our own way back to NY Air Canada, meanwhile,was still selling seats at exorbitant prices while thousands of passengers were left stranded I travel several times a month and will ensure that I avoid travel with Air Canada. I will also let met friends and colleagues know not to use Kayak or fly with Air Canada. Because I booked with Kayak, Air Canada would not resolve the problem"

Minusy: "Terrible experience. I bought 2 tickets for my parents from New York to Shanghai a month ago. But on the day of flight, Air Canada refused their boarding, stating that they did not have Canada visas, the fight would transfer in Montreal which needs Canada visa. I had never heard about it and it was never mentioned when I booking the tickets. I called the first customer service who was rude and not helpful. Finally, I found out that my parents had to transfer to Toronto, which does not need a visa. But in order to make the change, I had to pay Air Canada extra $1180, which were more expensive than the tickets self. At that time, I had no other choice. I am really upset. I want to warm all Chinese who don't have green card or Canada visa that do not buy tickets from Air Canada. Their customer service told me that they did not have the obligation to list this kind of information on their website. So if you choose Air Canada, you lose your money and deal with all the hassles by yourself. I will never use Air Canada in my whole life again."

Minusy: "My flight from NYC to Montreal was delayed 4 hours due to a storm that had passed earlier in the day. That was understandable, however we then sat on the tarmac at the gate for an additional hour because Air Canada's entire computer system suddenly crashed. We finally got to the runway and in the middle of takeoff the pilot slammed on the brakes and aborted the takeoff because he did not reach high enough speed. It was very scary. I was supposed to land in Montreal at 10:20 pm but arrived there at 2:30 am the next morning."

Minusy: "We were told our flight was delayed due to weather, and then due to mechanics. The weather was fine in both new york and toronto those days, and other toronto flights left on time. we ended up being delayed 6 hours in the airport, and other flights still went out ahead of us. furthermore, because our flight was delayed, they didn't seem to prepare for the new departure time, and we were held up for almost an hour on the runway before being able to take off, and almost 30 minutes on the runway once we landed too. better planning and customer service needs to be required in these situations."

Plusy: "Delays"
Minusy: "Delays"

Plusy: "We were lucky as we were the only flights that made it out of NY that night. All other fights to Toronto and Montreal were cancelled. It was Chaos in the airport but our flight was nice."
Minusy: "Nothing."

Plusy: "That at least, the plane eventually did take off and landed safely."
Minusy: "Fly time each way from NY to Toronto is approx an hour but they added an extra hour of a delay going and and an hour and a half delay further on the flight back home."

Minusy: "What a mess. Every DELTA flight I have been on in recent months has had terrible delay issues - I'm cancelling my credit card."

Plusy: "I prefer to fly Air Canada over the other airlines that fly between New York and Toronto because of the comfort and cleanliness in the aircraft and pleasant service."

Plusy: "Crew noticed I was thirsty and gave me the can without asking"
Minusy: "Crew said I wish they would hurry up and get off and I whipped my head around and she apologized. She meant no harm but that's not good service."

Minusy: "Delayed for more than two hours on both the trips to and from Canada. This is a common thing with Air Canada i heard. Flights always get delayed."

Plusy: "The customer service reps were pleasant."
Minusy: "Our flight got delayed 7+ hours but we only found out one to two hours at a time. Our return flight was flat out canceled and so we were only able get a flight 4 hours after the original. They did nothing to compensate the passengers at all, claiming it was not their fault; it was due to construction. Construction which has been underway for several weeks and they were well aware. If you know there is going to be construction at the airport perhaps adjust your flight schedule accordingly and don't sell as many flights as when there is no construction?"

Plusy: "Terrible experience with delays and cancellations and waiting times for customs. I felt like it was groundhog day. Had to leave the airport back through a massive line in customs after my flight was ultimately cancelled. They are doing work on the runways, weather, whatever. Seems some flights could leave especially those that were not Canadian airlines. This has happened on more than one occasion and the airline handles it very poorly with little communication. Will not fly AC again if I have the choice"

Plusy: "Arrived early at check in counter and was offered to catch an earlier flight"
Minusy: "Was not able to use a toddler booster for my daughter"

Plusy: "The seating and entertainment system."
Minusy: "Cups were very small."

Plusy: "Im not impressed with air canada. Every time I fly with them there is ALWAYS a delay. I understand that they cant help weather. But when your flight gets delayed over an hour due to their own computer system failing on the way to newyork and to not be compinsated at all its not acceptable. Even on my way home from newyork we were supose to board at 7:55pm and ended up boarding at 9:40pm. they decided to pick and choose people to be boarded on the earlier flight that was right before mine. Not at all fair. I used my whole 30 minutes free wifi (that cuts in and out constantly)before we found out about the delay then I was left with nothing. Not cool when you cant contact anyone. Also REALLY ANNOYING. and the staff are rude if you ask them anything. Then on the plane i wasted 5 bucks trying to buy wifi since you guys dont even have it on your planes for free like delta does. Even then you pay for the worst wifi on the planet where your messages take a half hour to go through and over my whole hour and 10 minute flight i had 3 messages because of your horrible gogo wifi. Waste of money. Overall this whole air canada experience made me want to rip my hair out and stressed me out to the point that I dont want to fly again. I will more then likely not fly with you guys if it can be avoided"

Plusy: "Easy to book and departure through LaGuardia is super easy - much better than JFK"
Minusy: "Would rather pay more for flight and have more inclusions - e.g. Luggage and food as part of ticket. Also the check in was slow even through self service; with a group of five and an international flight to Canada, the passport scanning didn't work so well and required lots of manual entry"

Plusy: "Hi, even though i had online checked in, I had to wait 45 min in the queu just to leave my luggage. The reason for this increadable long queu was the insufficient crew. There were only three people were working on the desks for three different flights. It was really overwhelming!"

Plusy: "Clean cabin, nice airplane"
Minusy: "The plane was late enough to turn a commuter flight into a complete waste of an afternoon!"

Plusy: "The guy who gave me the boarding pass was very nice and helpful"

Plusy: "I love Air Canada's willingness to change my flight at the last minute since there was room on the plane. It was great to get home earlier than I expected."

Plusy: "We were delayed a little over an hour (on the field) before take-off because of information from Toronto that fog was delaying the landing time of the planes. The crew handled this excellently by making sure that we were made comfortable and the pilot gave us several updates as he got the information about take-off for Toronto. On the flight to New York on September 28th, I experienced my first landing where not even a tiny bump was felt when the plane touched the ground."

Plusy: "No issues on the flight to our destination."
Minusy: "Our return flight was delayed due to maintenance issues and then cancelled after 2 hours of waiting. We got re-scheduled for a flight due to leave 5 hours from when the flight was cancelled. We stood in line to get on an earlier flight (there were 3 earlier flights) and got wait listed on one. Thankfully, we got on that flight however, we were in the airport for 8 hours from 8am to 4pm for a 1 1/2 hr flight. Our original flight was supposed to leave around 10am. No flight re-imbursement was issued to us, and we only received lunch vouchers after we asked for them."

Minusy: "Customers was asked to give up carry on bags because flight was full well my bag never reached my destination"

Minusy: "waiting a long time for some one to take us down stairs in the wheelchair to go to wash room ,and to collect our suit cases, and there was no wheelchair at the Plane exit door we have walk half way before we get one part way again, that when we wait very long she have left me and walk down stair, until a nice lady came and take me and let me went to the washroom and get our suit cases and take us to our passenger pickup. Every thing else was good. Thank God for a safe flight to and from I love to fly with AIR CANADA CHARLES GRAY"

Plusy: "People that helped us were personable"
Minusy: "The flight was delayed 40 and then 50 minutes. No announcements were made, the screen just changed. I'm glad I went up to ask about my connecting flight to Athens; if I had waited and got on the flight, I would have missed my connection. The people at the AirCanada desk were nice, and were able to find us other seats. However, we were promised seats on the 7:30 flight, but instead were put on the 5:45 flight. We asked for the AirCanada person to call back and change our flight, but she said we would have time (at this point, 1 hour and 20 minutes before the flight left), even though I showed her that there was a lot of traffic between LGA and JFK and we probably would not make it. We had to leave LGA, find our bags and wait in a long taxi line to sit in traffic in a cab we had to pay for our of pocket, and could not make the 5:45 flight. I then had to call AirCanada and wait for 15 minutes for the lady to switch us to the 7:30 flight. In all, we also lost 2 full hours in Athens."

Plusy: "The crew was amazing"
Minusy: "Nothing"

Plusy: "There wasn't a single thing I enjoyed about coming back to Calgary through Toronto. Our flight was delayed 6+ times and we had to sleep on the floor of the Toronto airport being dodged by air canada personnel all evening without the ability to get our bags! It was terrible!"
Minusy: "Our entire experience using air canada on our return flight was atrocious. Read above comment."

Plusy: "Flight was delayed several hours with no compensation given"

Plusy: "Nothing"
Minusy: "The airline failed to mention transit visa rules. Really poor customer service. Irrespective of what time of the day you call, the average wait time is 30 min. Who can wait for 30 min to receive his/her call. That's stupid for a premium air line. Even when someone answered they failed to provide a solution and were unsympathetic to my cause"

Plusy: "Everything was on time, pleasant, and the best flight I had had in my last three trips with different airlines."
Minusy: "We were downgraded to a smaller plane, but it wasn't unpleasant--especially since the flight was only 1.5 hours."

Minusy: "Terribly slow security lines. Terribly slow custom lines with no one asking:"Does anyone have a flight they need to make soon?" to the line to get those folks rushed through. Left 20 minutes late due to 14 people stuck in those lines. Airplane sat 1 hour and 15 minutes on tarmac at Laguardia waiting for a gate. We were behind other planes waiting for a gate too. Once out of plane, tough time getting up to the terminal as the terminal was so crowded. Will avoid Air Canada and Laguardia like the plague."

Plusy: "Nothing"
Minusy: "I booked a flight for 8pm on Friday 7/29. Night of 7/28, I found out my plans changed and wanted to try and find an earlier flight. I called the help line and waited on hold for 1hour and 45min. The man I spoke with was able to move my flight to 12:50p for $200 change flight fee and $207 ticket difference. I arrive at the airport for this flight only to learn that the man last night moved my flight to the next day, Saturday 7/30. After over an hour of waiting and pleading, the check in attendant was able to get me back on my original flight and return the monies I paid for the seat change. However I had to wait at the airport for 8 hours until my flight, after wasting 2 hours on the phone and another hour at the check-in desk... 11hours total. THEN, they cancelled my 1:30pm return flight and could only get me on an 8pm flight, so another 8 hrs of waiting around. Customer service was terrible throughout. Will never fly this airline again"