Znajdź tanie loty na trasie Londyn - Nowy Jork-LaGuardia

Plusy: "The crew"
Minusy: "The screen"

Minusy: "Information on when we can check in on upcoming flights. Other airlines we have booked for flights will email us 24 hours prior to departure. Virgin Atlantic did not. I had to call and I was directed to their web site and was able to check in on line. Thanks"

Minusy: "Food"

Plusy: "Speedy boarding and good locker space"
Minusy: "Lack of room in seat especially with seat in front reclined."

Plusy: "Nice crew"
Minusy: "Comfort. Seats were very uncomfortable with absolutely NO leg room. I fly a lot and this was one of the WORST leg room experiences I had."

Plusy: "Crew was nice"
Minusy: "Screens have poor color quality Seat too small Legroom cut into by electronics box Row 45 next to bathroom and no windows"

Plusy: "Craig in first cabin flight crew was amazing. :))))"

Minusy: "There was a medical issue and Virgin Atlantic refused to accept the ticket code - for any price - toward a new ticket. I paid for a new ticket and took another airline."

Plusy: "The crew was amazing and effiecent. Had weather delays, bag got left, but got it the next day."

Plusy: "Crew was attentive."
Minusy: "Tiny, uncomfortable seats with warn cushions."

Minusy: "We were bussed to the plane, there were long dark hairs on my pillow, and they are generous with snacks at close intervals, but the food could be much better. The ideas are cute, but the actual food is pretty basic, which is disappointing for Virgin, who I hold in high regard. Or did."

Plusy: "Comfy, nice crew, attentive."
Minusy: "Nowt"

Plusy: "The boarding was fast."
Minusy: "For starters our cabin crew were the worst. The first service I had ask for a snack and no napkins. Dinner service was like just chucking food down in front of you. Then a stewardess looks me dead in the face and passed me for the drink service, then she said she thought I was asleep."

Minusy: "My bag was damaged in transit"

Plusy: "modern comfortable plane, in flight entertainment was good, service was outstanding."
Minusy: "food was meh at best, seats in economy are tight and there is no legroom"

Minusy: "Missed connection to SFO"

Plusy: "Everything about my flights on Virgin Atlantic was amazing. The plane was new and comfortable, the seats seemed to recline more than in other airplane I have been. The entertainment was good with a wide selection of movies and TV shows. The crew was incredibly nice and helpful and I had a really pleasant time talking with them. On the airport team side I can also say they were extremely helpful as I missed my flight and they promptly rebooked me on the next one 3h later, free of charge. I think the stress of missing a flight was completely deflected by the help of the Virgin Atlantic crew at the desk so thank you for that!"
Minusy: "The only thing I would improve is the main dish in the meal. I loved all the small sides like the Boursin and crackers but I found the main meal a little bland l."

Minusy: "Queue at boarding gate for upper class ticket holders Bus transfer to plane - Virgin is not a LoCo airline! Upper Class Service was slow - understaffed?"

Plusy: "The crew were friendly."
Minusy: "The food was okay. There were more tasty options traveling to Heathrow versus from Heathrow to the NYC. The boarding process was a mess. We had to wait in an enormous line and then take a bus to the flight."

Plusy: "We paid extra for exit row seats so we had good leg space"
Minusy: "The seats are so small that only your backside fits on it and we are not big people. There is no support for the thigh and I had severe cramps after leaving the aircraft. The flight to LA with Virgin Australia was far more comfortable."

Plusy: "The cabin crew were excellent!"
Minusy: "I paid extra for Economy Delight seats for me and my wife. Shortly after take-off, our calm and comfortable more or less empty section of the aircraft was colonised by an extended family of Orthodox Jews in a kind of airborne West Bank situation. They weren’t in our section of the cabin at all to start with, and I don’t know why they were apparently able to get a free upgrade that I had to pay £100 for. We went from being in an almost empty cabin to being basically sat in the middle of an Orthodox Jewish kindergarten. It was awful! They were noisy, messy, were constantly getting in and out of their seats, the back of my seat kept getting kicked, and there was even a baby crawling around the aisle. We were surrounded. I have no idea whether this is characteristic of Orthodox Jewish family life, or just a completely inconsiderate family. They didn’t exactly ruin my flight, but they didn’t make it enjoyable either. I asked to be moved. The cabin crew were great and acknowledged the difficulty of the situation. My wife lost her window seat but at least we still had the legroom and peace and quiet."

Plusy: "Crew very friendly"
Minusy: "Seats and legroom poor if you’re six feet tall"

Plusy: "Staff were excellent and very friendly, service was great, and the entertainment on board was very good."
Minusy: "We were waiting in our seats for about an hour before take off due to a need to de-ice the plane due to snowy weather. I think everyone would have been more comfortable in the waiting area while this happened, or at least given the option to do so."

Plusy: "Nothing"
Minusy: "I had to run for almost 2 miles every time I had to change the flight. On the way to India they lost my one bag, and on the way back to US they lost my both begs."

Plusy: "Friendly cabin crew, excellent food and drinks. Very happy with the service we received"

Plusy: "Checking in at the counter even I wasn't allocated a seat but the gentleman was very humble and polite."
Minusy: "The fact that I was told I would be given a seat at the boarding gate. I got to the airport very early to get a good seat only to be that and was given a very uncomfortable seat where I couldn't stretch my legs well because of a box on the floor situated to my left leg and to make the matter even more annoying my screen was not working which I was forced to take one heavy meant-so-called laptop. And finally cabin crew were lacking serious customer service and when u ask for something they were just so reluctant to deliver as if we were given a free ticket or something. May it be noted that my ticket was not that cheap to be treated in such manner."

Plusy: "Cool flight, mainly because it was empty. Good food"
Minusy: "Seats weren't that comfortable. Entertainment sucked because the screen functions were terrible, very difficult"

Minusy: "Too much food - not enough time to sleep in comfort!"

Plusy: "Great Service. Truly enjoyed Economy plus!"

Plusy: "Quite a big choice of movies and TV shows to watch, more than enough for an eight hour flight. Normal headphone plugs so you can use your own."
Minusy: "I booked together with my wife, yet we were allocated seats apart and were not able to be reassigned together. The leg room was so tight that I could not pick up things off the floor without putting my head in the next persons lap. Though the cabin crew were smiley and friendly, it was hard to get their attention when needed. The PA system is much louder than the entertainment, so announcements were ear bursting. The dinner selections ran out early, so a good proportion did not get their choice."

Minusy: "Food was terrible"

Plusy: "We really enjoyed flying with Virgin and so made sure we booked into a Virgin flight for this trip and not delta. The food was good, entertainment good when it worked."
Minusy: "We got told that our flight number had changed from VS103 to VS4049 but still a Virgin flight. Only when we checked in we found out we were now flying with Delta and number was now DL285. Was not happy as wanted to fly with Virgin.The seats were ok but the entertainment system went down mid film. Took an hour to get started again. The games didn't work. Staff were a bit grumpy."

Minusy: "We were told over the phone that we could bring our kayaks with us to Africa but the airport staff denied not only our kayaks, but also our paddles which were in a standard ski bag. Their excuse was that both the kayaks and paddle bags were 2 inches too long. .. TWO INCHES!!!!!! We had record of the person we talked to and the time and date, but none of that seemed to matter. It caused A HUGE INCONVENIENCE for us since we are in Zambia for 6 weeks without our gear to paddle one of the most challenging rivers in the world... the Zambezi. Now we are constantly trying to acquire the proper equipment with very little success. We run a nonprofit called the Montana Kayak Academy which provides free whitewater instruction to youth between 8 &18 yrs old and we will be sure to tell everyone we know to NOT TRAVEL WITH EITHER VIRGIN ATLANTIC OR BRITISH AIRWAYS.... EVER!!! VERY DISAPPOINTED! !!!!!!!!!!!!!!!!!"

Plusy: "Cabin crew were friendly and attentive. Flight was on time and we got to Atlanta early"
Minusy: "Could do with more legroom. Food not the greatest"

Plusy: "I was selected for additional screening at the gate. I have no problem with this at all. From the start I told them I am traveling with my fiancee. They tried to hold me back in a separate area after the screening and I once again told them my fiancee was waiting for me. One staff memeber walked with me half way back to get her and then disappeared. By the time I found her and came back, the staff memeber was no where to be found. Now we had lost are spot in the line and had to go to the back of the line. We spoke to 3 different staff people about what was going on and everyone said, oh the guy over there will help you. But no one did. The staff had No idea how to run a security check or handle paople. There was No working wifi! There was no tvs in the seats, only the old style in the aisle. The staff told me the plan was going to retire at the end of the month. The food was more for animals then for humans! We got updates by txt 10 mins before the staff updated the gate on our flight out from SFO. I have traveled all over the world with a lot of airlines and Never had such a poor service, but what is it to expect. It was United after all!"
Minusy: "Refund of the whole flight."

Plusy: "I had a great experience from start to end of my trip. Most of the staff were pleasant and professional. Food wasn't okay and red wine on flight from Heathrow was delicious."
Minusy: "The red wine on the flight from Lagos was too sharp. That is the regular one served on virgin flight so was glad when I tasted the new one served on the flight from Heathrow, thinking it's been changed!"

Plusy: "Did not take the flight in the end"
Minusy: "My first leg flight was delayed and I booked through kayak on two different airlines and the first airline did not communicate with the second airline so 5 passengers ran to make the change and arrived 1 min after the jetbridge to get on the plane was pulled away. It was incredible frustrating and could have very easily been avoided with communication from the airlines"

Plusy: "the crew were the friendliest I've flown with (Irish & British)... the lighting was very relaxing and the continuous snack service was much appreciated (especially ice cream).. gonna try premium economy next time as the seats looked even better..."
Minusy: "Vera the entertainment screen was very good but there were no newly released movies, everything seemed to be a couple of months old... the leather headrest was comfortable but kept slipping down to behind my neck, would be nice if it was lockable in position.."

Plusy: "Everything went very fast and smooth. I didn't have to queue for the boarding. The Sita were very comfortable, the crew very friendly and halepful and the selection of the movies A+."

Minusy: "the child got the same food as us due i did not make clear i need a child food, now i am asking : is not clear that in that seat is a child of 4 years old ?"

Plusy: "Aisle/window seating!"
Minusy: "My entertainment unit did not work. I was graciously offered an iPad, but declined, however, the picture quality at my son's seat was also iffy. Both my long-haul flights had poor signage for toilets."

Plusy: "Food was great, plenty of it also"
Minusy: "I'm 6'4" and there was no acknowledgement by the crew that I was squashed into a tight seat."

Plusy: "There are lots of relatively new movies to choose from."
Minusy: "The complimentary headset breaks easily. Tray table was broken and they can't fix it. Very small bathrooms, knees almost touch the door when sitting down. Food selection for dinner ran out quickly, resulting in only 2 choices and one is hot spicy, so basically only one choice. All beverages are given out in small cups, even water is given out in small cups increments (finish in one gulp), they don't even give out small bottles of water. No complimentary packet (eye shades, socks etc.) , not even a barf bag for collecting trash."

Plusy: "The whole flight was great quick boarding, lots of leg room, good entertainment, a USB charge port, good lighting, and the crew was very nice and helpful. I enjoyed the flight and would like to fly Virgin Atlantic more. Finally, you are the 3rd best flight, I have ever take, and the 2nd best airline I've been on. Flew Business Class on Swiss Air once to Geneva (#1) and all the flights I have had with Porter Air are comparable to your airline, but the free cookies and beverages at Porter's terminal in Toronto wonderful."
Minusy: "A couple things went wrong on this trip, my checked luggage got misplaced for a day, and a nice women in baggage claim told me what was happening and a nice man handled my claim and my bag has now been returned to me. The bigger thing is my flight bas delayed taking off by 3 hours. Let me start that I would rather have a part replaced on the runway then not, safety is paramount. The fact is my flight took off 3 hours late from London (VS11), and got to my destination (BOS) 2.5 hours late. Kudos to the flight crew for getting me to my destination faster by gaining a little time. Plus, since BOSTON was my final destination it was all fine this time. But if I had had to get home to the elder person I take care of or my teenager it would been a problem. Again, I'm annoyed, but I do understand the reasons and they are valid and preferred. I have heard that airlines to keep their flight rating high, wait for planes to leave the gate on time and then do repairs on the tarmac. If this is still a SOP for airlines you should change the way the statistics are collected and figure out a way of not perpetuating this type of disincentive. This is just hypothesis on my part, and my whole trip had little negatives."

Plusy: "Virgin Atlantic had a very attractive decor.Food was great& staff as well. Polite and professional ."
Minusy: "The seat I had was a bit snug leg wise and recline wise. Could not get comfortable at all."

Minusy: "I did not get the requested meal. I had requested Asian Veg meal. I had reconfirmed that Virgin Atlantic Kiosk at Heathrow airport as well. In flight when I asked cabin crew they said they didn't get any request. I was hungry whole flight. Very bad experience."

Plusy: "Seat Legroom Comfort Food Service Crew ... amazing!!!"
Minusy: "Price?"

Plusy: "The plane was very nice with great lighting. More food would have been nice as it was a long flight The crew were variable - most very helpful but one or two not so much"
Minusy: "Not enough food for everyone and no snacks between meals, which was very bad considering it was a 10 hour flight Entertainment was great, seats were OK (certainly had worse)"

Plusy: "Entertainment was okay, flight crew was nice"
Minusy: "After checking in my wife and I were in separate seats. I was then unable to change my seat after check in. After calling the helpline I was informed that it is impossible to change the seat after checking in until I am at the airport. No other airline has such an obscure, in efficient rule. Virgin takes pride in being a step above their competition - I didn't see it. I have flown international on Delta, American Airlines, British Airlines, United, and others and any difference in the experience was negligible."

"They made us check carry ons despite the entire aircraft overhead space being empty"

"Delta does a great job in general. However, the “Comfort+“ seats weren’t worth the money. I sat in both seats, and I compared the width of the seats and the distance from the seat edge to the back of the seat in front of it. There was a difference of about 2” in the seat width and 1” in the leg room. Very disappointing."

Plusy: "the crew took very good care of us"

"Departed 25 min late with no explanation. Arrival time was very off due to late departure but would have appreciated a better estimate."

"I liked the timeliness of the departure and arrival, and the crew were good. The turbulence was rough, though."

"The whole experience was great. Boarding is so orderly. The staff is super helpful. The wifi works great the whole flight so I was able to text for the entire flight. The best part was that it was orderly even when we were exiting the flight."

Minusy: "The crew wasn’t super friendly but they were nice."

Plusy: "Not much"
Minusy: "Crew kept bumping me in flight. Deplaning took too long."

Plusy: "The staff were awesome!"
Minusy: "no covid-19 precautions were taken."

Plusy: "Kosher snacks! Thank you. Screens and outlets at every seat. Safe, controlled Covid protocols including de-boarding. Excellent!"

Plusy: "left on time and arrived on time"

Plusy: "Well organized and easy to check in."
Minusy: "No"

Plusy: "Nothing"
Minusy: "Idk terrible flight experience with delta"

Plusy: "Like the pleasantries from the Delta crew"
Minusy: "More snacks :) !!!!"

Plusy: "Lift off and landing was excellent"
Minusy: "Nothing"

Plusy: "Crew was very good."
Minusy: "Seat assignment at gate was inconvenient b/c jt dissuades you from taking a bathroom break before the flight. They can't prefer that you go on the plane."

Plusy: "Food was so good. Crew was also very nice."

Plusy: "The free movie/entertainment system"
Minusy: "Leg room limited, but seats were ok"

Plusy: "Everything. Food, staff, checking in. All were great"
Minusy: "Would have preferred they let me choose a window seat. I wasn’t given the option"

Plusy: "The ceew"
Minusy: "Unorganized boarding and 6 hour delay from expected departure time."

Minusy: "Flight was cancelled after multiple delays and waiting 8 hours"

Plusy: "Bardzo miła obsługa. Na pokładzie poczęstunek oraz wifi."

Plusy: "Bardzo sprawna obsługa. Poczęstunek na pokładzie. Wygodne fotele."
Minusy: "Chyba nic."

Minusy: "The airport."

Plusy: "The crew were kind and courteous. The seat was comfortable."

Plusy: "Sprawny check-in i boarding. Zawsze o czasie!"
Minusy: "Problem z możliwością zmiany terminu wylotu w przypadku losowym."

Minusy: "Delays due to Democrats not making deal"

Plusy: "Arrived on time and smooth flight though it was completely full"

Plusy: "Overall Service!!!!"
Minusy: "People Should Use The Overhead Bins Next To Their Seats, "Not Someone Else's", Thank You Very Much"

Plusy: "Sporo miejsca na nogi i dobre jedzenie."

Minusy: "Mało miejsca na nogi"

Plusy: "Everything"
Minusy: "No chicken sandwich."

Plusy: "Crew was pleasant. Boarding was fast and efficient, nobody bumrushed."
Minusy: "The non-reclining seat right next to the bathroom door opening should not exist. I was miserable there; I swear everyone on the plane made sure to take a dump on this <2 hour flight. Also none of the windows on any of these small planes line up with the actual positions of seats and it sucks."

Plusy: "The take off and landing were very smooth and the crew was nice."
Minusy: "Crying baby aboard"

Minusy: "My flight was delayed, which would have caused me to miss my connecting flight. The customer service person was not at all helpful, and told me there were no other flights available on any airline until the next day. However, I was able to go online and book another flight immediately...which means that she was either being disingenuous or actively undermining efforts to get me home in a timely fashion. Very disappointing and as a SkyMiles member would have thought there would be some level of common courtesy dealing with a non-weather related delay that drastically impacted my travel plans."

Minusy: "The connecting flight from Atlanta to NY was rescheduled for an hour and fifteen minutes later, boarding for the delayed flight started late, closed doors were another 20 minutes late, spend another hour or so waiting for confirmations, during which no AC is on because of a malfunction on the plane with the electricity unit. Due to rough air conditions, no in-flight service, or very limited one - and all of those are fine by me, and not the airlines' fault at all. But then, during all these unexpected conditions, I can't even use the in flight entertainment system as i use Bluetooth earphones, and to get earphones I have to buy them for 2$. To earn excellent service, inspite of all the delays, AC malfunction and unpleasantness all you had to do was give those 2$ earphones for free. I have another flight with SkyTeam coming up and I do hope it won't be as unpleasant as it is a much longer flight."

Plusy: "Lot"
Minusy: "Wymuszanie napiwku za odprawiany bagaz"

Plusy: "Snacks, cleanliness and crew"
Minusy: "N/A"

Plusy: "Very friendly crew"
Minusy: "Lack of subtitles on available movies & series"

Plusy: "The crew did the best they could under the circumstances."
Minusy: "The flight was scheduled for 7:45 pm. Due to the storm the day before, my flight out of Miami was cancelled and I was told that the flight out of W Palm Beach was my only option. I paid $150 for an Uber at 4 pm. At 6:37, I got an email with news of a two hour delay. I would’ve appreciated an earlier notice. But much worse was the boarding experience. As half the passengers had boarded, someone announced that we had to have everyone boarded and seated in 5 minutes, or else the crew would time out, and we’d have to stay in WPalm. This set off a frenzy, with seated passengers yelling at the people boarding to hurry!! I was told by the pilot while exiting in LGA, that we made it by 30 seconds! It could’ve been handled so much better!"

Minusy: "Delayed for no reason"

Plusy: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Minusy: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Plusy: "Got me where I needed to go at the price I wanted to pay. - The gals at the ticketing desk were extremely helpful and cheerful."
Minusy: "Not my typical Delta experience: -Boarding for special needs was a joke. A literal ‘run-on-sentence’. No more did I get up and they went to the next group. I was almost knocked over in the rush. -The onboard staff was nice enough. However, between the two of them, one of them had a thick accent. Maybe that one shouldn’t be the one making all on board announcements… and please fix the horrendous crackles too!!! -It seemed our pilot was in training… during our short flight a series of right and left turns were made, no effort to avoid turbulence, and the landing was surprisingly hard. It felt as if my spine took a quick jab to my brain as a result! What’s up?"

Plusy: "Great trips notifications"

Plusy: "Staff were friendly and attentive. Boarding was good - efficient and quick."
Minusy: "Seats were not that comfortable. Aircraft very noisy. Competition offers a much better service. Transfer in Atlanta was a nightmare, taking almost two hours from landing to getting to the domestic gate for the next sector. only three immigration staff working."

Plusy: "Very nice flight and attentive staff. Enjoyed the view of NYC as we flew up the East River, then looped over Nassau County to approach LGA."
Minusy: "The male flight attendant who handed out the complimentary drinks and snacks acted a bit strangely. I was very thirsty, and I asked him if I could keep the rest of the can of soda. He neither said yes nor no, but rather completely ignored what I said and just poured my drink and moved on. I was a mildly annoyed, but figured maybe it was policy and he was shy and didn't want to debate the matter. When he took care of the older couple behind us, however, things got really strange. He asked them whether they wanted pretzels or peanuts, but they misheard him and asked for a ginger ale. I happened to know that he did have ginger ale, since my wife had just gotten one, but rather than just pouring the old folks a drink, he repeated himself. "Peanuts or pretzels?" They misheard again and asked him whether he had a diet ginger ale. Again, rather than just pour them the drink, he repeated himself. "Peanuts or pretzels?" This went round and round a few more times -- like a poorly designed computer UI that refuses to accept anything except the correct input -- before the old couple finally figured out the disconnect and picked their snacks before their drinks. Very weird."

Plusy: "Flight wasn't full so the service was very good lots of food and snacks and we arrived early too"
Minusy: "Music was a. Bit limited"

Plusy: "Staff was really nice and helpfull"

Plusy: "Please call me. Why did you double charge me? I took my parents for a trip and you charge me 2 twice?? Call me 416 888 4387"
Minusy: "You charge me twice. Call me 416 888 4387"

Plusy: "Extra leg room with Sky priority"
Minusy: "We upgraded to Sky priority but we're not allowed to load with Sky priority. They made us wait for Zone 3. We also did not get the designated overhead space we paid for and had to put our bags under the seat in front of us. A bit disappointing to pay $240 extra and not get what we paid for."

Plusy: "So rude crew"

Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."

Plusy: "Salimos a tiempo . El business es muy confortable"
Minusy: "La comida horrible . No se limpian los baños"

Plusy: "Nice crew, good food."
Minusy: "Both bathroom were not working in business class area."

Minusy: "Boarding was crazy. Could not everyone in the gate area."

Minusy: "Flight got cancelled"

Plusy: "Seat was uncomfortable. There was nothing to like. In past I have traveled by KLM but this time it was worst."
Minusy: "No proper food service. Even to the passenger of Amsterdam no dinner was served. No inflight service. It looks like domestic flight. I will think twice to travel by KLM. The check-in staff at counter was absolutely arrogant. Staff ar boarding gate was nice."

Plusy: "Our flight was delayed in Bejing, than we loosed the booked flight of KLM. When we arrived in Amsterdam, we get the recheked in flight."
Minusy: "Doesn't"

Plusy: "Pleasant flight"
Minusy: "We were delayed & missed our connection"

Plusy: "The entertainment was amazing"
Minusy: "The seats were a bit hard"

Plusy: "Checkin 1a at Schiphol had long lines, and no seperate counters for just bag drop. My family and I had to wait for 50 mins, to do a bag drop which in,y lasted 1 min! Flight was delayed, without proper announcements."
Minusy: "Seat pitch could've been more. At least let us know via Whatsapp that the plane is delayed, or at which belt the bags would come out. This basic info was lacking."

Minusy: "The air conditioners fan was bad and they had to fix it in London which took over 40 minutes off travel time...we arrived much later than expected in Lagos"

Plusy: "Cabin facilities"
Minusy: "They didn’t bring one of my bags"

Plusy: "Overall KLM experience is good"
Minusy: "Food quality was mediocre for a business class flight."

Plusy: "Nice aircraft"
Minusy: "Unexpected refueling stop. 2 hr delay Lost connection Reached destination after 18 hr delay"

Plusy: "Comfortable seat, friendly crew. Crew were conscious of recycling which I like a lot as there is so much waste on flight. Anything we can do to reduce waste is very welcome."
Minusy: "Food wasn't very appetizing, pasta didn't have much flavor and I don't eat red meat so the other choice wasn't an option for me."

Plusy: "The crew was nice and helpful (our flight was 2h late so they put us on the one before in business class for us not to miss our connection)"
Minusy: "A lot of delays, on both flights. We spent twice as much time waiting than flying."

Plusy: "Food provided, staff kind"
Minusy: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Plusy: "yes"
Minusy: "not really"

Plusy: "Friendly staff"
Minusy: "Security check at gate; No priority"

Plusy: "Crew was nice and efficient"
Minusy: "Economy seats don’t recline enough."

Plusy: "Cabin Crews was extremely good and hospital. Transfer point staff buggy / wheal Chair was good and second to none."
Minusy: "Transfer point needs upgrade."

Minusy: "I ordered Wheel chair for my parents but one of them didn't get it at all. When my parents were checking in for flight they asked the representative about meal selection and she didn't answer their questions properly and because of that my mom didn't get proper Hindu Vegetarian food on flight instead she got Egg omelet which she couldn't eat. She has to eat just fruits. My mother is a diabetic patient and she needs a food every after some time. I never had such a bad experience before with any other airlines."

Plusy: "Gaps between seats are very narrow."
Minusy: "when serving drinks, cabin crew limited to serve liquor only once and it was poor service."

Plusy: "Friendly hostesses"
Minusy: "Flight was delayed 3 hours"

Minusy: "old screens and entertainment system leg room to small"

Plusy: "Was happy to pay extra 45.5 pounds for laugages which was hidden"
Minusy: "Not happy to pay extra money for my case"

Plusy: "Seats were comfortable and there was enough room for hand baggage. I slept during the flight so do not have opinion on entertainment."
Minusy: "Not able to charge my digital devices. When serving beverages and food, the same flight attendant missed me a few times. That was annoying but other attendants were very nice."

Plusy: "Food was excellent, service from staff was friendly, and entertainment options were great."
Minusy: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Plusy: "Smooth boarding, clean seats/plane, nice small aircraft (2 rows x 2 seats each), surprisingly spacious (more legroom than expected - and I’m 6’2”)."
Minusy: "About 1h30min delay without an explanation. All other planes in the terminal seemed to take off on time without a problem, without exception (aside from this flight, of course)."

Plusy: "Food was just fine, movie selection very good"
Minusy: "Uncomfortable seat cushions, lights were truned on too early (1.5 hours before flight landed)"

Plusy: "The staff are the best European crews I have encountered. Naturally friendly, professional and fit looking. Nothing is too much trouble"

Plusy: "Seats were comfortable"
Minusy: "Flight was delayed by 2 hours. Could have gone to Amsterdam and come back in that time"

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Crowded seating, 20-year old video system, headphones that did not match the two-jack system, lackluster service in flight. Generally my experience with KLM has been good, but this was well below average."

Plusy: "Very friendly and helpful personnel."

Plusy: "In flight food was enjoyable"

Minusy: "una valija se perdió. Eso desató el descontrol que tiene KLM para seguir el equipaje. No hay como hacer tracking. No hay un teléfono a donde hablar, la web está desactualizada y con información equivocada. Direccionan a usar canales de twitter y facebook que no responden. Primer experiencia en KLM y no pienso nunca más usar esta aerolínea. Llevar el equipaje o resolver un problema sobre valijas es de lo más básico de una aerolínea y no lo hacen."

Plusy: "Flight was delayed for three hours and was a very stressful flight"
Minusy: "Flight was not on time and got to destination very very late pier management of aircrafts"

Plusy: "Ground staff at Manchester very helpful"
Minusy: "Information on KLM website and flight status said 50 minutes delay and was never updated with the true status. 3 hours before we took off. KLM blamed the fog at Manchester but to be honest most other flights seemed unaffected. Put up in an IBIS hotel and fed substandard food and shitty hotel room with an Aircon unit that clunks into action every 30 seconds keeping me awake. It's external so I can't switch it off. Being given a 10 Euro voucher for food at the airport when most food and a drink will cost you 12 to 15 euros."

Plusy: "newer plane, good staff"
Minusy: "need better and more food options, more often"

Plusy: "staff was fine"
Minusy: "old old plane, very uncomfortable. Tiny bad screen made movies pointless"

Plusy: "I was pleasantly surprised they had a snack service on such a short flight. The flight attendants were very friendly"
Minusy: "Amsterdam customs is the most disorganized I have ever seen. With the number of tourists entering the country you would think they would have done something about it. There were only 2 customs agents!! One for all passports and 1 for all passports. We were in the customs hall longer than we were in flight!"

Minusy: "OLD plane without comfort or entertainment"

Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"

Plusy: "Crew was great."
Minusy: "Boarding process was a bit chaotic"

Minusy: "Nothing really."

Plusy: "Crew"
Minusy: "NA"

Minusy: "Top marks for WestJet!"

Plusy: "the crew was great"
Minusy: "reason for delays could have been communicated earlier"

Plusy: "A flight is a flight, nothing to write home about - a mode of transportation."
Minusy: "Weather and deviated disarrangements tainted our vacation."

Plusy: "Very kind. Gave my daughter an extra snack because we had not had a solid meal in a while."
Minusy: "Boarding process is never good. Obviously need to board the plane from the back to the front in reverse numerical order."

Plusy: "Everything went smoothly on this short flight"
Minusy: "No in flight entertainment"

Plusy: "The crew should serve passengers better and nicer."
Minusy: "No more delay."

Plusy: "staff did the best they could to assist"
Minusy: "Flight change, would have like more options to reschedule flights. However good service from overall."

Plusy: "Member of the crew was not too helpful. Despite my malfunction"
Minusy: "Customer service. Understanding customer needs and provide best possible travel experience."

Plusy: "Wifi Decent snack More then 1 drink in plastic cup. How about full can TV working"
Minusy: "No smile on your staff They look frumpy in their uniforms like nuns"

Plusy: "Nothing"
Minusy: "I booked a flight for Tuesday the eighth and you guys changed it to the seventh, this has never happened to me before I am furious!"

Plusy: "Crew"
Minusy: "Delay"

Minusy: "Ticket was purchased and flight was immediately delayed."

Plusy: "Price"
Minusy: "Sitting at departure gate waiting for two passengers to get kicked off, hard landing"

Plusy: "Not much"
Minusy: "The waiting area, lateness of the plane"

Minusy: "Charging customers for meals on a transatlantic flight is a terrible way to nickel and dime your customers for the most basic provisions. Not all travellers carry accepted credit cards, including the woman sitting beside me. Because it is so common (formally standardized) for airlines to provide food on longer flights, many travellers assume their WestJet flight will the same and arrive unprepared. I normally love WestJet for their customer service, but these flight attendants talked down to customers with legitimate questions. I am choosing another airline for my next international flight, although reluctantly so - I hope to see some changes from WestJet for a more comfortable flight."

Plusy: "Sensible ticket price"

Minusy: "Leaving Gatwick 30 minutes late had us miss our planned Halifax to Toronto. The next flight was 4.5 hours later. After a trans Atlantic, that is horrid."

Plusy: "The staff were super helpful and friendly, and the accommodations were clean and decently comfortable!"
Minusy: "The food was very pricy and not that great. Also the boarding took a long time and seemed a little unorganized."

Plusy: "I like the head rests that move and the GF options. The flight attendants were fabulous."
Minusy: "No meal for a long trip. 9 hours is too long with out offering food no matter the ticket cost. Also, having entertainment at every seat would be more welcoming"

Minusy: "Haven’t yet reached our destination, it’s our honeymoon and would have hoped to have got ther by now instead of which we are having to layover in Vancouver until the next flight because of delays on first Leg of journey we missed connecting flight"

Plusy: "The crew. Very friendly and helpful"
Minusy: "The food. Pizza was bad."

Plusy: "I would give the crew 10 stars if I could! This was by far one of the best flights I’ve ever been on. I’m not a fan of having to pay/rent an iPad for entertainment, and it was a bit cold for my taste(I also had to pay for a tiny blanket). However, other than those two very minor things, it was a wonderful flight. I have never flown with a better crew, you could really tell they all actually enjoy their jobs. I loved that the pilot had a great sense of humor, he told a few funny jokes after we landed(while we were taxiing) it definitely helped make the time pass faster & I honestly think it put everyone in a good mood :) I have never been more satisfied with a flight. I will most definitely recommend WestJet to everyone I know, and will be my first choice for flying myself."
Minusy: "I didn’t like that I had to pay/rent an iPad for entertainment. I was disappointed that I had to pay for a blanket & that the blanket was so small. In flight WiFi was kind for expensive and didn’t work very well, it kept disconnecting and the only thing that really worked was iMessage. Having said that, overall it was a great flight! :)"

Plusy: "The flight attendants were wonderful. The macaroni and cheese was tasty."
Minusy: "The plane is so old that you can only use the entertainment system on your phone, which gets tiring to hold up in front of you. Even though I was on a 10 hour flight, meals were not provided."

Plusy: "Despite an ontime boarding, weather (thunderstorms) and air traffic congestion left us stuck on the tarmac for over 3 hours. Kudos to the captain for keeping us informed of every development and for taking the initiative to negotiate a southern flight plan routing that allowed us eventually to depart when other flights were being cancelled due to congestion in Heathrow airspace to the north. West Jet also put together a special team in Toronto to rebook passengers with connecting flights to later flights. This meant they had a new boarding pass ready and waiting for me by the time I got to Toronto, so the disruption was minimized."
Minusy: "I had counted on buying my meal on the plane, so had not purchased any beforehand. Unfortunately, we ended up delayed on the tarmac for over 3 hours and they ran out of hot meals before they reached my seat row. I had to make do with crackers, cheese and fruit as my dinner. Lesson learned: always reserve my meal (or buy one) before boarding my flight - you never know what kind of delays will occur. To be fair, the crew did offer me a free glass of wine to go with it, which was a nice touch."

Minusy: "Ridiculous baggage policy. Boarded among the first passengers in the last zone group to board the aircraft. All overhead bin space already gone. Sat with my knees up around my chin for whole flight. Very uncomfortable."

Plusy: "My flight got cancelled many times due to the weather condition. I’m happy that west Jet keep sending me the updated flight. And when I have to call and speak to someone, my calls got answered within 15 minutes. I’m happy with the service over all. Thank you."

Plusy: "The friendly company of stranded passengers before and after boarding and crew who did their best not to get rattled."
Minusy: "It took so long to get home and it is a long trip anyway."

Minusy: "snow caused my flight to be cancelled instead of the direct flight to nyc i flew via Atlanta. due to the timings of the flight - landing at 2.30 am, leaving at 7.30 am - i had no option but to sleep on the airport floor i will try to avoid fliying with westjet in future - staying loyal to air canada - to avoid the risk of such a terrible flight diversion"

Plusy: "Re-booked on Westjet after my WOW airlines was cancelled. Didn't know what to expect - pleasantly surprised, Great service from top to bottom leaving Gatwick Airport. Will make them my top preference in searching future flights out that way."
Minusy: "Nothing - the entire experience (check-in, flight, deplaning) exceeded my expectations."

Minusy: "It wasnt possible to connect to entertainment system or wifi even though I had paid for wifi"

Plusy: "It was a smaller aircraft and the staff were friendly"
Minusy: "was right at the back of the plane and could not hear the announcements clearly."

Plusy: "Glad I could rent a tablet"
Minusy: "Flight was delayed"

Plusy: "Very good"
Minusy: "Food v"

Plusy: "I had 2 checked in bags, the charge a bit to high, When fly between Canada - USA, 1 allowable check-in luggage should be included in the fare. Please think about it."

Plusy: "Complimentary wine - friendly staff"
Minusy: "Late departure- disorganized boarding"

Plusy: "It was an hour and 10 minute flight, so there wasn't really much space for error. They still gave me snacks and drinks which I didn't expect considering how short of a trip it was."

Plusy: "Comfort, attention to detail and above all else, feeling welcome and safe throughout check-in to thanking crew de-planing. Incredible experience as always."
Minusy: "Nothing comes to mind"

Plusy: "Got to my destination..."
Minusy: "Westjet will nickel and dime you for everything. Did a +9h flight from Vancouver to London and no meal is included during the whole flight. They keep trying to upsale you for everything. Not only is the food expensive it is also real garbage. Flight was delayed by 75 minutes and nearly missed my connection. Of course no checked baggage is included in your already expensive ticket. You have to fork in another 30$ for the privilege of checking luggage. WestJet pretends to offer 200-300$ cheaper plane tickets compared to the competition, but this is false. I found plenty of other flights for same or even cheaper prices with quality airline companies like Lufthansa or Air Canada that include a meal and checked baggage and other perks, but in my case I had already booked. I really recommending you looking for other airline companies for any flight that is not short haul. WestJet's slogan is an airline company with owner that care... Whatever the hell that means. Maybe someone can explain? WestJet brags about it's outstanding customer service while at the same time cutting every corner possible on service. Kind of a contradiction."

Minusy: "I was traveling with a piece of artwork and had to check it in oversized luggage, but as I was going through customs, I wasn't allowed in, because the Westjet team couldn't find it. I was escorted to their waiting zone, where I spent 1.5 hours waiting in limbo trying to figure out what I could do. Thank goodness the flight was delayed 80 minutes, because I was finally able to make the flight with 2 minutes to spare after running to the gates. The flight time, 65 minutes. I find it hard to believe the flight got delayed an entire flight. To couple that, when the plane landed in LGA (where I am as I write this), we're stranded on the runway because we don't have clearance to pull into our taxi area."

Plusy: "Friendly crew"
Minusy: "Terrible food options. Sandwiches and croissants vastly overpriced: $8 for a croissant ($1) with a slice of cheese (25cents) and ham (50 cents) is ridiculous. Flight delayed on the ground for 1 1/2 hours."

Plusy: "Crew was great."
Minusy: "Crazy delays into La Guardia from Toronto, worst flight experience of my life!!!"

Plusy: "Great crew"
Minusy: "Entertainment system was playing up"

Plusy: "As always with Westjet the crew was great, I got upgraded to Plus seating which was a nice surprise."
Minusy: "I did experience a technical glitch which didn't let me check in online or with the kiosk due to the system thinking I still owed a flight-change fee from months before. But the woman at the check-in desk fixed things up and upgraded my seat."

Plusy: "The free drinks and snack"
Minusy: "The check in kiosks couldn't read passports well so we had to go check in at counter and the two agents were not adequate because our wait was well over 1/2 hour."

Plusy: "The lead crew member was extremely positive and apologetic and at the same time he was very entertaining whenever usually-boring announcements were made to the passengers."
Minusy: "It sucks that the crew had to deal with so many angry passengers after we were stuck on the tarmac for 2 hours and in the gate for 1 hour, with a total delay of 3 hours, causing many other passengers to miss their connections. That said, the crew did their best to remain positive and accommodating."

Plusy: "Our choice to pay the upgrade to Plus seating was WELL worth the cost. My husband and I had never flown 'first class' before and thought on this almost 9 hour flight we would give it a try. Wow! Seat comfort was fantastic. Service was wonderful. Food was great. We were made to feel like royalty."

Plusy: "The crew were nice"
Minusy: "The gate in LGW was one of the farthest in the aiport. The flight ia 8.5 hours and the ticket is not cheap. But you have to pay for everything. Even onvboard entertainment. The only free thing is the soft drinks and that is even rationed. I flew with worst airline and for long flight they at least give a free meal."

Minusy: "Zmniejszyć cenę biletu. Komfort i serwis jak w locie Ryanair, czy Wizzair a cena 4 razy wyższa. Odprawa przy zakupie fotela, powinna być możliwa 30 dni wcześniej a nie tylko 24 godziny."

Plusy: "Staff were very kind and helpful"
Minusy: "The two meals we received were not quite enough to see us through a 9 hour flight"

Plusy: "Quick check in online, efficient auto bag check with helpful staff available, Quick efficient boarding, quiet flight less than half full."
Minusy: "Being bumped to an earlier flight (7:15 from 11:20), not sure that was BA or the booking agent, but caused alteration of plans and hotel being booked."

Minusy: "The other passengers"

Plusy: "The drew were helpful"
Minusy: "Sitting on the tarmac. No vegan meals."

Plusy: "The flight was only 3.5hrs it was exelent."

Plusy: "Crew excellent as always on BA, boarding fine, usual hassle getting to seats with other passengers blocking aisle,but when you choose to sit at the rear and the plane loads the forward seats first it's to be expected. Seats were very comfortable (much better than Virgin Airbus 330) and plenty of legroom. Food was better than on previous flights and drinks service was good - shame they ran out of wine, Bacardi and gin towards the end of the flight though! Liked the automated bag drop at Gatwick, much quicker and plenary of staff in case there were any issues."
Minusy: "In-flight entertainment poor. Not enough choice, screens have seen better days too. Virgin do this aspect much better."

Plusy: "Friendly clean and spacious"

Plusy: "Getting off"
Minusy: "This route needs a bigger plane. Always packed. Only a few rows of business class. Took off nearly an hour late. Economy on BA is very much a budget airline experience."

Plusy: "Good flight, no complaints"

Plusy: "On time, all the staff were lovely at the terminals and on the plane"
Minusy: "All goid"

Plusy: "The captain was very apologetic and the crew were friendly."
Minusy: "The flight was delayed by an hour, meaning we arrived at almost midnight and for me and a few other people their electronic boarding passes did not work properly I was refused at the departures gate and told to go to the British airways counter to get a paper boarding pass printed out. I also saw some other people with British airways electronic boarding passes having similar problems."

Plusy: "It has to be said, the prices were good. But you do get what you pay for...… (in my case, a lot of extra time and stress)"
Minusy: "Firstly Kayak is apparently actually LastMinute.Com? BA flight was OK, but not much different from a low-cost airline. Return leg had to be Ryanair and online check-in didn't work (ouch! - you have to pay extra to check in at the airport). I eventually found out (after frantic googling) that Kayak auto-generates an email address for you as part of the Ryanair booking process, and this is the one you need. I spent about 30 mins getting through to LM.Com overseas helpdesk trying to get hold of it. I also had to request hold baggage as a separate process and it took 10 days to confirm this had been arranged (again, I would have had to pay extra at the airport)."

Plusy: "This is a no frills BA flight, but I'd rather do fly with BA than the other options. You have to pay for food and drink, the quality of crew far exceeds the usual low cost dross."
Minusy: "Nothing for the price. Although my preference would be BA via London City."

Plusy: "Quickness of flight."
Minusy: "Came round collecting cups etc within minutes of being served. No sky shop. And I was sitting in 3rd row (by choice) but didn't know I would have a curtain inches from my face for most of the journey."

Plusy: "Smooth journey once we took off."
Minusy: "Plane delayed by one and a half hours due to a bit of rain!"

Plusy: "Speedy boarding process, very polite staff, good food."
Minusy: "Very small serving of drinks, not a lot of entertainment on offer."

Plusy: "Service was really good"
Minusy: "The seats for business class were economy seats but with the middle seat being a tray!! Expecting bigger seats with more leg room. Disappointed."

Plusy: "Price was goo £200 cheaper than the BA price"
Minusy: "Cabin very cold over the whole journey at the end of the day you pay peanuts get monkeys But BA has a very tired fleet compared to say Emerites"

Plusy: "Check in staff and Crew are brilliant. Always pleasant, friendly and helpful. Some aircraft are a little ‘tired’ and a few things don’t quite work as they should. For example my wife’s headphone socket was broken, and therefore no in flight entertainment. But we managed. It was reported to the crew and they immediately set about recording it for attention at next maintenance and changed our seats, so no complaints there. A few of the entertainment screens are scratched, and the controls faulty. But still usable with a little perseverance."
Minusy: "Seat row spacing too close. There is little point of a reclining seat because using it greatly inconveniences the passenger behind."

Plusy: "Nothing to like"
Minusy: "Flight at a very inconvenient early time, though booked months ahed. The aircraft had no leg room at all, being excessively uncomfortable. You could not stay in the market with this rubbish in Australia."

Plusy: "Much quieter than Heathrow so a more relaxed environment to travel. Flight left slightly late but made up time and landed ahead of schedule."
Minusy: "Having to pay for a cup of tea. No issue with BA charging for alcolhol in a 1 hour flight but still think drinks like tea/coffee should be provided free."

Plusy: "fast efficient, lovely crew,"
Minusy: "shame B.A. is turning into a budget airline, despite the high standards of service trying to be maintained by the excellent crews."

Plusy: "Arrived on time. Routine European short-haul flight from BA with no frills - as expected"
Minusy: "Late departure but caught up the time on route. Very busy flight with only middle seats available 1.5 hours after check-in opened."

Plusy: "Great crew. Smooth flight. Excellent timing."
Minusy: "It’s been a while since I’ve seen a load out that old on BA. Almost 1st gen personal IFE. The plan as a whole was fikthy"

Plusy: "Very little"
Minusy: "Crew, ground staff, courtesy, service orientation all hugely lacking."

Plusy: "Good and comfy plane. More space to seat than Ryanair or Wizzair."
Minusy: "No complaints."

Plusy: "Last minute flight (booked 4 hours before departure), one way, economy, for €99 from Amsterdam to Edinburgh via Gatwick. Long layover at Gatwick (around 3 hours), but I had much work to do anyway, so time went faster than I realised. Not sure if this was the case at Schiphol, but at Gatwick had priority security queue as a BA customer."

Plusy: "Comfortable flight. On time departure"
Minusy: "Could not check in online or via app due to system issues"

Plusy: "I thought the staff were helpful and professional. I had enough legroom and there was room for my wedding dress to be hung, although it was slightly small."
Minusy: "There was a lot of turbulence but I know this is not the fault of the airline. Additionally, the in-flight entertainment was not working properly and this had to be reset on request. There were no wet towels/wipes to wipe our hands."

Plusy: "flight cancelled"
Minusy: "flight cancelled because of fog,........ there was no fog"

Minusy: "Worst flight ever. Cabin Crew direspectful, vulgar language, condescending to passengers and manhandeling people."

Plusy: "Nothing."
Minusy: "A two hour flight and they ran out of time to serve drinks. Maybe if BA reversed their ridiculous decision to charge for drinks, it wouldn't take them so long."

Plusy: "Crew friendly"
Minusy: "Food bland and limited choice Do not like the new bottle service in Club Service slow Seats very uncomfortable and less seat pitch than on other airlines"

Plusy: "Everything was on time."
Minusy: "It is a very good flight i seen. The flight was timely. Landing was very good."

Minusy: "Booked 6 exit row seats only to have half of us moved. Somehow Cyprus is short haul? So no free soft drinks or food! The crew ran out of much of the menu."

Plusy: "Crew treated you well, boarding was organised and as a silver club card holder I was rewarded with priority boarding (less queues, less hassle)."
Minusy: "Old style entertainment console, small screens, no usb or plug point for charging."

Plusy: "BA was great especially in JFK"
Minusy: "Booked through Kayak and my mums ticket was voided so couldn't board had to buy her a new ticket"

Plusy: "Nothing good to say its an old plane, rubbish entertainment system no help by the British airway's staff not even in checkin when my girlfriend struggled to weigh bag the staff just looked and offered no assistance. Hardly came round to offer drinks meal was foul and the Sandwick was inedible. I will never fly British airways again I wrongly thought that they were a premier service how wrong was I"
Minusy: "Everything"

Plusy: "Bording was quick"
Minusy: "Crew was serious, absolutely not happy to smile Genuine smile is really appreciated whenmeeting custimers. Food trolley/ drinks came to customers and before we could react it was gone. When we asked them back they were not very happy looking . Seats we not comfortable."

Plusy: "Arrived on time"
Minusy: "We paid $85 each to have extra leg room - which were horrible seats near the toilet. Which became a gathering area and we were unable to sleep/watch movie in peace. Worst of all was the fact that someone was sick in the toilet (inside and out) the toilet was closed BUT no sign is placed on it so people continue to line up and wait..... unless I told them it was not in use.... this went on for 2 hours!!! A simple sigh on the door was all it needed."

Plusy: "Disability assist was good."
Minusy: "Unable to use your cash on board. Having to use a card to buy something, like a drink, for £1.80"

Plusy: "Friendly, efficient and caring. A comfortable experience at a very low price."
Minusy: "NA"

Plusy: "Great customer service"
Minusy: "One of BA system was down which did delay us"

Plusy: "The actuall flight was not bad."
Minusy: "Unable to check in online and pay for extra bags. As a result i paid more at the airport. I even showed the error to the agent and she had an i dont care attitude. Check in opened an hour late. Not what i expected"

Plusy: "On-time departure, friendly staff"

Plusy: "Lounge. BA is currently using First Lounge at Gatwick during the renovation of the BA lounge."
Minusy: "Crew behaving like prison guards. Not helpful and friendly, a disgrace. Food catering a joke (peanuts and crips)"

Plusy: "Free upgrade to Club was amazing. Really appreciated that gesture made Put Mr trip even more pleasurable."

Plusy: "Straight forward, free drinks and snacks, OK price. Service onboard at the better end of acceptable but not pushing over into great."
Minusy: "They try to make boarding orderly, but they didn't finish boarding the seat numbers they called before calling the next set, and then did nothing when these people killed around and pushed at the front if the queue."

Minusy: "Still at Gatwick. 24 hours later"