Znajdź tanie loty na trasie Rio de Janeiro-Galeão - Warszawa Lotnisko Chopina

Minusy: "Food options were very similar. And the pre-made meals are hit or miss"

Minusy: "My flight got canceled but nobody responded from flyus.com"

Plusy: "Great crew, great customer service by phone, great food and entertainment."
Minusy: "Boarding and deplaning took ages, but don't they always?"

Minusy: "My baggage got missing"

Plusy: "Seat comfortable"

Plusy: "Crew was terrific. Great service. New aircraft are comfortable too."
Minusy: "Food. Meals are of poor quality. Bland in taste and rubbery texture."

Minusy: "It was all good"

Minusy: "Złe fotele. Złe jedzenie. Zła obsługa."

Plusy: "Service was okay."
Minusy: "Could have been more customer focused!"

Plusy: "Service & information"
Minusy: "I didn’t get a hotel despite having more than 12 hours transit. I was told I don’t qualify for hotel stay but didn’t get the reason why"

Plusy: "Crew was amazing and food was Delicious as compare to other airlines."
Minusy: "There should be add more variety for toddler food/breakfast.As they served the same food which is for adult. Most of the time we saw Babies were not eaten the spice food....some cookies,cake,pastries etc should also be there as secondary option for choosy toddler."

Plusy: "Was the crew amazing and nice"

Plusy: "seats were awesome, so as the food and the occasional snacks were delightful"
Minusy: "My entertainment screen wasn't working, but since I got a window seat I didn't complain. Long time for a 12 h flight without video or something to occupy myself, but at least the USB port was working..."

Plusy: "Entertainment"
Minusy: "Food"

Plusy: "Crew was very active, attentive and bice, seats are wide and comfortable, food is tasty and delicious! Great experiencce!"
Minusy: "If all people would remain upright, that is actually saves more space for legs then horizontal position ;)"

Plusy: "Food was okay and crew was okay"
Minusy: "Seats were very narrow - Etihad has better seats. Entertainment system had poor sound"

Minusy: "Cancellation of the flight could have done before boarding."

Plusy: "Awesome leg room in economy. Helpful staff."
Minusy: "Main courses weren’t all the great."

Minusy: "Entertainment for a 4 hr flight was terrible"

Plusy: "Same again the crew were fab"

Plusy: "the staff were friendly and accomplished good travel nothing was too much for them."
Minusy: "nil"

Plusy: "Everything....The service,the food,the in-flight entertainment(so many films to chose from) the flight attendants were brilliant,the flight was smooth it went by so fast as though time didn't exist.I recommend Qatar Airways to everybody."
Minusy: "Can't find any fault...Sorry!"

Plusy: "The service of the cabin was great!"
Minusy: "The food was not of the quality I would have expected from the expectation created by the airlines marketing. We boarded close to a full hour later than scheduled and the boarding process was very slow."

Plusy: "Service is courteous, both on the ground and air. Food & entertainment was top-notch as well. One of the economy rest-rooms were out of order and I was allowed to utilize the business class restroom by the flight attendant. Head bursar was very apologetic and sympathetic about the whole issue. Enjoyed my flight, again on Qatar!"

Plusy: "On time Very convenient price compared to other airlines"

Minusy: "Niesprawny kontroler przestrzałej rozrywki pokładowej. Jedzenie bardzo niesmaczne."

Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."

Minusy: "Ohydne jedzenie. Poza tym bardzo przeciętnie, całkowicie nie czuć tych 5 gwiazdek. Turkish Airline wyprzedza Qatar o klasę."

Minusy: "The seat from Jakarta to Doha, especially the head/neck holder was uncomfortoble. Too big and stiff and wasn’t on the right possition even though it is adjustable. One of the crew didn’t say anything, not even smile after she opened the curtain between bussiness and economy class at row J K L. She just walked away."

Plusy: "The 17hr flight went relatively quickly. Much faster than expected."
Minusy: "The long wait between flights and finding a scheduled flight before mine that I could have taken."

Plusy: "Great service and excellent flying!"
Minusy: "Food was a bit dry"

Plusy: "Flight attendant are very attending. Overall, excellent performance. love them and would fly again from Qatar Airways. Food was great and just the way we would like to eat."
Minusy: "Some Cabin Crew are RUDE fromEven though Cabin Crew manage to gave us what we preferred to eat. They are the best. Doha -Kathmandu. They treated some senior citizens passengers who wouldn’t understand english with some disrespect. In addition, we had some problem with meal that was pre-ordered. It was probably system glitch but our meal selection wasn’t registered and Crew didn’t have idea about our meal."

Plusy: "childrens meals and play packages. service was good, and bathrooms were kept clean. The meals were tastey and fresh."

Minusy: "Should use 380 craft"

Plusy: "The flight attendants was nicer on this flight then the US to Doha flight"
Minusy: "Seats were not comfortable"

Plusy: "All the services were excellent. From the checking-in to the boarding. The flight crew could not have been more helpful, courteous and polite. Food was great on board."

Plusy: "A shorter flight after long one and a short connection in Doha. Amazing crew, offering lots of help with my baby, again plenty of food, quite tasty, we have been offered seconds and flight wasn't full :) this time in a bassinette row which was a bliss for at least some of the time."
Minusy: "The bassinette row seats were quite narrow and less comfortable, again the entertainment options dissapointing."

Minusy: "The customer service is terrible. They refused to accommodate me for a 19 hour layover with a complimentary airport hotel stay, claiming there was an earlier flight--that was still 12 hours away, that I would have to pay to book anyway. Pure scam to get you to pay to upgrade your flight, pay for hotel or be condemned to stay in there airport for a whole day. Never ever again! Don't fly them!"

Plusy: "Overall OK food not all that up to the mark"
Minusy: "3 out of 4 bags did not arrive even after 1 day of journey completion"

Plusy: "Crew were wonderful, spacious legroom."
Minusy: "Boarding was crazy."

Plusy: "The classy servieces in the plane..the plane it selfe is excellant"

Plusy: "Great airline with spanking new plans and top of the line service"
Minusy: "Nothing!"

Plusy: "Punctuality"
Minusy: "Food quality - lot's of sugar in child meal. Entertainment system slow. We were forced to move the seats into upright position half an hour before landling on a night flight."

Plusy: "The food on foreign airlines is so much better than on american airlines (they even offer something in economy class on short local flights)."
Minusy: "The seat spacing on the 70-minute flisght was a little cramped - it would be even worse for a taller person than I (at 5'10")."

Plusy: "Excellent customer service, smooth boarding, good food."

Plusy: "Boarding and Seat comfort was good"
Minusy: "Food quantity in each service was not sufficient. Food quality ok. Cabin baggage limit of 15 lb/7kg per bag is awfully inadequate that renders the standard cabin baggage useless"

Plusy: "Flight was good. Cabin crew very good. Food good."
Minusy: "Qatar Airways check in at Heathrow was a dis-organised shambles. Arrival at Qatar Airport passport control was even worse at 12.45 am. Long queues,very slow to move, police checking passports unbelievably slowly. Retina scanners should speed up the process. Why then take 5 minutes to check each passport? Poor advert for Qatar, after nearly an hour of queuing I would think most passengers wished they had gone somewhere else."

Plusy: "The flight attendants were courteous and helpful, the flight left on time and even arrived early"
Minusy: "Seat 10H, the transition from coach to business class could be designed a little better so the service carts don't hit the seat occupant when they move between cabins"

Minusy: "The seat cussion on the airplane is to hard for a 5+ hours flight. Not enough food for vegans"

"Entertaining options could be expanded but I wouldn’t trade for anything else. Excellent experience all around."

Plusy: "it was ok."
Minusy: "Crew allowed passengers in with no masks. Why do they write a boarding time on a pass? They started 15 min later. Then, "be fast, be fast, we are behind". Plane departed 20 min late."

Plusy: "None"
Minusy: "None hate the experience"

Plusy: "Flight left on time & arrived on time."
Minusy: "Quality of the snack could be improved."

Minusy: "Could've been on time"

Minusy: "2 hour delay and 3 crying babies on a red eye."

Minusy: "Seats are tiny and uncomfortable!"

Minusy: "entertainment sound"

Minusy: "Lost baggage"

Minusy: "Boarding was not clear! We were waiting for an announcement and none came. We got up when we saw the seating area clearing out. Earlt day International departures are sheer madness. The Check-in and security lines were crazy. Will take later flight next time."

Plusy: "The entire process from boarding in Chicago until arrival in Athens was very smooth."

Plusy: "On time, friendly and incredibly efficient. Runs just like trains, just at a higher elevation!"
Minusy: "For the home of Emmentaler I expected a bit more taste from the cheese sandwich."

Plusy: "N/a"
Minusy: "I purchased ticket for my mom with one stop and they cancel that flight and gave her alternative flight with 2 stops.Not cool since my mom is olderly woman and not able to change so many air crafts."

Plusy: "Nice self boarding"
Minusy: "No big screen to communicate priority to boarding since I am deaf."

Minusy: "Nasty passport control person at gate check in"

Minusy: "None"

Plusy: "Generally Swiss air was good"
Minusy: "I ask a question if we will arriving late, she give me smart Remarks that we will be on time. No we were late 28 minutes my luggage did not arrive, I'm 4 hours from Warsaw, I wait for luggage which was lost and miss my connection do travel forward. I got home at 8 pm. She check my carry on and they lost , I have only bag with lipstick in there"

Minusy: "I paid to upgrade my seats and they were still tiny. I could not straighten my legs. The armrest also doesn’t go up all the way, so couples flying overnight together, beware!"

Plusy: "Excellent crew, shiny disposition"
Minusy: "Entertainment: not many new movies worth watching. Not enough TV programs offered."

Plusy: "New aircraft"
Minusy: "Lost luggage. Flight delayed."

Minusy: "I have just had the most unpleasant experience with Swiss Air and feel that anyone on FB should be very careful when dealing with this airline. I am a Gold Member of Star Alliance for more than 20 years and have flown dozens of times on Swiss and would expect courtesy and consideration in return for my loyalty to their airline. Their flight from Hong Kong to Zurich leaves at 00:15. I mistakenly booked this for Nov 9th instead of the intended late evening of the 9th which then turns out to be Nov 10th. When I discovered my error, I called Swiss at least six times to explain my error and ask if my son could stand by for the same flight on the 10th or even apply the amount to rebook the same flight the next day. ZERO flexibility or consideration. Missed flight, lose entire value. Start from scratch. Astonished that an airline that claims to be serving their customers would treat me this way. I travel through Europe at least 6-10 times a year from Asia. I will now route through Frankfurt, Munich, Paris, London, Vienna, Instanbul or even Moscow before ever going through Zurich again. I encourage anyone making travel plans to be very careful when considering flights with Swiss Airlines. Perhaps this treatment of a loyal customer explains why they went through bankruptcy already once."

Plusy: "Professional service"
Minusy: "Lounge in Dublin poor"

Plusy: "Kindness, courtesy and smiles"
Minusy: "nothing in particular"

Plusy: "Flight itself was good, comfortable, staff were professional"

Plusy: "Too hot. Even after several requests nobody lowered the temperature. Very cold manners except for one attendant who was friendly"
Minusy: "Service, Temperature, Attitude"

Plusy: "short travel time"
Minusy: "the landing was way too drastic. The pressure during landing was not gentle and I had a real hard time trying to allow my hearing to come back. The blood pressure in my head felt like my head would explode. My head hurt for a long time. Did not like the flight at all."

Plusy: "Swiss is always a tad nicer than the alternatives"

Plusy: "Great Food and very pleasant personnel."
Minusy: "Choices of music and movies."

Minusy: "Flight cancelled so I didn't like it at all"

Plusy: "The punctuality."
Minusy: "The food was not up to the mark."

Plusy: "On time great crew. Free wine that is Swiss air."

Plusy: "I had no idea i would be charged for just one check in bag!"
Minusy: "I had no idea i would be charged for checked in bag! Scam!"

Plusy: "Professional polite crew."
Minusy: "Seats too SMALL Food not eatable"

Minusy: "The seats are too close together front to back. It's torture if you are six feet tall and the person in front of you put the seat in the back position for 8 hours."

Plusy: "Comfortable and safe flight"
Minusy: "Up grade to business was really expensive m,normally Good company's like Austrian airlines charge almost %50. I buy the internet service from the plane it cost more Then $40 but it was bad service connection and work Only for 10 min!!i contact with Swiss about this almost 3/4 Times..but no one contact me back..!not happy at all!"

Plusy: "The flight attendants were perfect and very professional. I had a toothache on both flights back and forth. And on both flights, the crew members were always keeping an eye on me. Thanks so much. And also the pilots did an amazing job on making the flight as smooth as possible, love the 777! Thank you Swiss. I'm flying again to Athens this summer, I'm going with Swiss :)"

Plusy: "Courteous staff,"
Minusy: "Only one food choice, meatloaf + mashed potato. I don't care for meatloaf."

Plusy: "I enjoyed the entirety of the flight."
Minusy: "No complaints."

Minusy: "Sound for on-screen entertainment not working. It was static-y all the time and completely cut out the rest of the time. I made various attempts to solve the problem, switching headphones, switching to my own headphones (which can't really be done because they have a two-prong jack and personal headphones are always one). I tried watching different movies, programs, music...it wasn't the material I was watching that was the problem. I asked the flight attendant to reset my console. That didn't work either. I just ended up reading my book the entire 9 hour trip."

Plusy: "Food and entertainment"
Minusy: "Mobile app wasnt working for me"

Plusy: "Service. The food was good. Entertainment was good."
Minusy: "As a person of color I didn't feel that I received the same warm welcome from some of the attendants. For example the expression on their faces were blank when I said hello. I picked up my food tray and gave it to the attendants very politely. She just took it out of my hand. When the passenger next to me did the same she said thank you very politely. He was Caucasian. Some were very friendly and polite."

Plusy: "Friendly crew and very professoinal"
Minusy: "Old plane"

Plusy: "Gate changes and delays boarding made getting food between flights an impossibility. On board food was appreciated but was a snack and in 12+ hours travelling this made it tough."

Plusy: "Excellent inflight experience with the entertainment; snacks were plenty, crew was very efficient."
Minusy: "Notithing to dislike comes to mind."

Plusy: "Excellent service ans quality flight"

Plusy: "I loved the food, the crew, and the entertainment."
Minusy: "Nothing"

Plusy: "I did not like anything about this flight"
Minusy: "My flight has been cancelled with no ecplonation. They reissue e ticket for me under different name. The crew were very rude . My suitcase was lost and still I have not received it . They promised to deliver ."

Plusy: "Overall good value for the price paid. The service is great and friendly."
Minusy: "The entertainment system needs some improvement and upgrade."

Plusy: "Extra Legroom"
Minusy: "It should have been a good flight BUT: the older gentleman next to me had a pot belly and he was not able to use his seat foldup tray. I had to share my small meal tray with him. That very uncomfortable! Seats were tight. Not a pleasant experience with Swiss."

Minusy: "They will not give you seat confirmation unless you pay , very annoying"

Plusy: "Boarding was efficient and the crew were nice."
Minusy: "the seating is horrible. it was the tightest seating I've ever experienced."

Plusy: "The crew is excellent but the seats are not comfortable enough. There should be a way to balance money and comfort,not just placing people in seats they do not fit into"
Minusy: "Nothing,just the seats. Cleanliness was perfect"

Plusy: "Everything perfect and arrive to destination on perfect time."
Minusy: "All positive."

Plusy: "Nothing"
Minusy: "Transavia does not serve anything complementary, not even water. A flight between two countries that is five hours long must be better than this. I was not aware of Transavia doing that before I booked. I will never fly with them again"

Minusy: "The flight from Manchester to Amsterdam has been delayed which led insufficient time for me to transfer to HK"

Plusy: "The crew was pleasant"
Minusy: "Baggage checkin & flight boarding was slow & disorganized."

Plusy: "Crew was amazing. They adjusted the seating arrangements so there was an empty seat in every row to give passengers more space. Very thoughtful and much appreciated. They served delicious meals, snacks, and water. They provided headphones, blankets and pillows. They took very good care of us."

Plusy: "The crew was great! The food was also much better than other airlines. And passing out whole bottles of water was much appreciated."

Plusy: "Awful"
Minusy: "Everything"

Plusy: "The crew was great but the seat wasn't as comfortable and didn't have much leg room."

Plusy: "Food provided, staff kind"
Minusy: "Was several hours delayed and check in took 45 minutes because they somehow lost my reservation."

Plusy: "On time and friendly crew"
Minusy: "Boarding needs improvement"

Plusy: "Good food, friendly service"
Minusy: "More trash pickup; only one round of beverage service"

Minusy: "lost baggage"

Minusy: "None of our 4 checked bags arrived with us. This was despite ample connection time (2+ hours) in Amsterdam."

Plusy: "Last year I flew Lufthansa which was my worst experience flying ever. I thought the new standard was so low I would never fly to Europe again. I had heard KLM was good but I felt this was as good as could be expected actually much better. The food was even good."
Minusy: "I would have to dream something up."

Minusy: "Landlords gave an unpleasant service! Which continued with late of 50min of the flight, they didn’t do anything to help/ to provide the passengers the answers. The food was cold It was comfort place to sit. Bad experience with KLM"

Plusy: "Light snack and complementary wine"

Minusy: "Check in at Berlin was extremly slow. Staff was very unprofessional and not very friendly."

Plusy: "Friendly staff"
Minusy: "Leg room"

Plusy: "Employees were very friendly"
Minusy: "The seats were very small"

Plusy: "Very friendly onboard personnel - I really had kind of homy feeling."

Plusy: "Snooth and efficiënt with a KLM service"
Minusy: "No entertainment"

Plusy: "Food was excellent, service from staff was friendly, and entertainment options were great."
Minusy: "Not a lot of shoulder room being in the middle seat. But it had adjustments options for a lot of other things which were good."

Plusy: "Szeroki wybor"
Minusy: "Brak propozycji w języku polskim np filmów z polskimi napisami"

Plusy: "Wybór bardzo szeroki"
Minusy: "Nic nie jest dostępne w języku polskim"

Plusy: "The boarding was easy and you didn't have to wait inline for that long"
Minusy: "KLM needs to upgrade the entertainment. It was very hard to see the images on the screen. The planes that KLM uses are old and they sure need to be upgraded."

Plusy: "Food was excellent, frequent and filling"
Minusy: "The seat was not comfortable compared to my prior leg of the journey. Unfortunately the bathrooms were not clean, I understand that it's not the sole responsibility of the crew and passengers need to be mindful too."

Plusy: "Friendly in-flight personell"
Minusy: "Approx. 1 hour delay, which was not the airline's fault (construction on runways)"

Plusy: "We got a meal for a 1h flight only"
Minusy: "No entertainment but normal for this type of flight"

Plusy: "Very friendly crew going out of way to assist in making trip comfortable"
Minusy: "Had travelled KLM to Amsterdam on my first flight 27 years ago and the aircrafts are stuck in that age! Lousy seats, poor quality bathrooms, lousy screens, prefer not to fly them"

Plusy: "The crew were hardworking, responsive, conscientious and friendly"
Minusy: "Really poor entertainment choices esp compared to my inbound AirFrance flight. Boarding was pretty disorganized and late."

Plusy: "The flight crew was nice. Plane departed/arrived on time."
Minusy: "I paid €60 extra to sit in the emergency door seat to get more leg room but once.i was in the plane learned for more leg room I accepted a smaller seat next to a bathroom and no entertainment. I could not store my belongings near me. No power outlet to charge my devices for my own entertainment on a 7 hour flight. Dealing with constant traffic for the bathroom. I sat in the middle seat between two hours other men. It was a constant struggle arm space. After 7hours in the air I could not wait to get off the plane. If I didn't actually pay an extra €60 for the seat I may not feel bad but I feel like I might have been better off without paying for the "upgrade""

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Brak jakiejkolwiek reakcji przewoznika na zgloszenie koniecznosci zmiany daty wylotu."

Minusy: "Boarding was a free for all. The travelers did not pay attention to the priorities."

Minusy: "At some point the luggage was lost. here."

Plusy: "Pretty basic one hour flight so there's not much to complain about or praise about. I got some sleep which was good."
Minusy: "The crew had their general Dutch aloofness on form. Chatted to one of the stewardesses in Dutch up until she saw I had a British passport then she decided she could only speak English to me."

Minusy: "KLM crews look unhappy with their work. Everything they do is a favor not duty."

Plusy: "The flight attendants could not do enough for you."
Minusy: "Business class was pretty empty but again I was not allowed to change my seat selection online. Pathetic check-in."

Minusy: "The Guy who had an accident when boarding causing a delay. Also I didn’t like the wait fir checking as passengers with children went before business class and should be after."

Plusy: "Easy Boarding"

Plusy: "Comfort economy well worth the extra."

Minusy: "KLM can't seem to figure out the order of boarding the plane. Should be business - priority - everyone else. Instead they do priority first, and that's usually two-thirds of the passengers. Also, really tired of the fake business class on these flights..."

Plusy: "The food was very delicious and it was a lot of it Crew was amazing and helpful"

Plusy: "The plane was clean The crew was amazing, super nice and helpful"

Plusy: "Airline staff good and professional"
Minusy: "Nothing one can do, for a 6.2" guy, the metal bar that forms the shape for the pouch for magazines and such digs into knees, ESP if person in front adjusts seat back. Fold out table barely accommodates laptop."

Plusy: "Profesjonalisci. Lot obyl sie bez problemow. Stewardessy mile i uczynne"
Minusy: "Nie mam zastrzezen oprocz tego ze na pokladzie nie byla zapewniona zadna rozrywka - nie jest to jednak duzy minus przy tak krotkim locie."

"Fully booked so the BA policy of 2 pieces of carry on falls down...."

Plusy: "Flight was cancelled"
Minusy: "If flight took place"

Plusy: "Flight on time, seats comfortable."
Minusy: "For such a short flight no improvements are needed."

Minusy: "Zmniejszyć cenę biletu. Komfort i serwis jak w locie Ryanair, czy Wizzair a cena 4 razy wyższa. Odprawa przy zakupie fotela, powinna być możliwa 30 dni wcześniej a nie tylko 24 godziny."

Plusy: "The BA crew couldn’t be more excellent! They were friendly and courteous from the moment we stepped onboard the plane and maintained a professionalism all throughout the flight. Kudos once again to British Airways for the consistent service you provide over the years!"

Plusy: "The crew members are super friendly and caring."

Plusy: "Club Europe- excellent attentive crew, excellent food!"
Minusy: "Nothing! They were the best!"

Plusy: "The crew was great, as always. Unfortunately, my seat mate was very overweight, pushing into my space. No fault of BA except that bigger seats would help the "growing" population of travelers."
Minusy: "Bigger seats for bigger travelers. Especially on long flights. Those of us that are less full figured would be more comfortable. Go back to the system that includes one checked bag and one carry on as included in the advertised price. I know that airlines need to be more competitive, but the ala carte for luggage is not acceptable. Instead, offer an opportunity for customers t donate to offset the carbon impact. Thanks"

Plusy: "Information easily available staff friendly"
Minusy: "The seats on the plane are so hard they cut off circulation in my legs . I fly everywhere and never have this issue. Soften up those seats a bit"

Plusy: "No"

Plusy: "The crew was behaving nice."
Minusy: "The website is horrible and full of bugs. In Flight tracker, the same flight returned two results, one in cancelled status and another in delayed status. I called british airways to update my personal details as their website didn't allow me to enter details, the staff messed up the details."

Plusy: "Nice friendly crew, happened to mention it was our anniversary and they kindly presented us with a glass of champagne from the posh end!"

Plusy: "The pasta was great"
Minusy: "Movies with english subtitles"

Plusy: "Everything went smoothly and I was very pleased with flight experience from beginning to end"

Plusy: "Na"

Minusy: "Luggage did not make it to Warsaw"

Plusy: "Flight crew was friendly. Getting to leave the plane."
Minusy: "Seats were the smallest since I tried Ryan Air. Boarding is ridiculous process of elevators, buses, and salmon stand-offs as people board from the front & rear with no guidance. Arrival was also waiting on buses before a 15 minute ride to the far side of the airport. No food or beverage is offered free. Not a pleasant experience in any way."

Minusy: "I was surprised that BA charges for drinks like water. Flight from London to Warsaw is an international Flight after all. I may understand that food is not served but to pay for water is not a right thing to do. I asked the crew about this and I was told that bc other airlines charge for drinks/ food, BA also ask passengers for money. I have not had to pay for my drink like water on any other flight. I fly with all big airlines like American, Delta, Lufthansa, LOT, etc"

Plusy: "The seat was comfortable,but was very cold around 1h after start. The fan should be regulated by passengers.The crew was nice. I liked the movies"
Minusy: "Dinner was not good not tasty.no free snacks"

Plusy: "Staff."
Minusy: "No USB connection."

Plusy: "Nothinh"
Minusy: "Flight delayed an hour from NICE and connection at Manchester was badly handled by BA and missed connection. With no refund or hotel or alternate flight offered. Total failure. Am now stuck. And very upset"

Plusy: "On time, smooth boarding."
Minusy: "Nil"

Plusy: "At least we were able to wait in the lounge."
Minusy: "One of the jet bridges malfunctioned. Had to board >500 passengers via remaining bridge. An hour late departing."

Plusy: "Crew did really well in their roles."
Minusy: "BA are no different than all operators in the drive to put as many bums in as many seats as possible. News flash. Only so many sardines go in one tin. Make seats more comfortable and more leg room and we would pay the premium for that reputation as a caring, comfortable operator."

Plusy: "Nothing really"
Minusy: "Older dirty aircraft. No snack or even water included."

Plusy: "Good and comfy plane. More space to seat than Ryanair or Wizzair."
Minusy: "No complaints."

Plusy: "Could be better"
Minusy: "Food"

Plusy: "nothing"
Minusy: "Announcement was made that flight was delayed for at least two hours and that delay might be longer or might be cancelled. Desk staff specifically said they would not help rebook until the 2 hour delay had passed. I bought a ticket on Delta amd actually flew to London."

Plusy: "In flight entertainment and meals were great. Flight was on time."
Minusy: "Very crowded and difficult to move. Also, would have liked more water service - had to go ask for water a few times since service was not offered regularly."

Minusy: "Nothing was on time, zero service, non existent customer service"

Plusy: "This was the first time I had flown into Oakland instead of SFO. It was faster, easier and close to my destination than San Francisco Airport."
Minusy: "The selection of music on BA flights has fallen dramatically in the last year. I prefer to listen to music rather than watch movies and in the past there was a good selection and a broad choice."

Plusy: "Flight attendants very good and personable"
Minusy: "Difficult to locate gate Difficult boarding upstairs Last row seating does not recline even one bit Difficult deplaning downstairs"

Plusy: "My flight was changed from Philadelphia to London"
Minusy: "Little leg space"

Minusy: "security in Heathrow was AWFUL. There was only ONE person working to screen luggage AND check luggage that was questionable. There wee 15 people waiting for luggage who almost missed their connections. I sprinted through the airport and made my connection with 2 minutes to spare."

Minusy: "It was August 18. They lost my baggage. Next day on Saturday at 3 pm I had a wedding and I was a wittness.In the baggage a had a dress for me and part of dress for the wedding's couple . They found my baggage on the 3th plane on the last minut. Terrible. And I had go for it by myself because LOT didnt want to send to me the courier. The fly was also 1 hour late"

Plusy: "Very good experience, will travel with you again."

Plusy: "Short flight"
Minusy: "Delays"

Plusy: "The food was good"
Minusy: "Again because I was not allow to choose a better sit or buy an upgrade it was so fustrated!!"

Plusy: "Nothing"
Minusy: "BA damaged both of our bicycles causing over 450 dollars in damage and caused us to have to spend extra nights in motels while they were being fixed. Then on the return trip they done the exact samething."

Plusy: "Great service and helpful staff Coffee was fresh filter coffee"

Plusy: "The flight was on time. The wheelchair I had ordered was also on time and handled well. There was a wheelchair waiting for me when I got off the plane and someone helped with our luggage."
Minusy: "I paid two pounds for a cup of tea that was not very hot. I couldn't use money and as my credit and debit cards were visa, the machine would not accept them. I think that giving your customers a.free drink would not break the company!"

Minusy: "BA insisted on gate checking my carry on. I've never had this problem before. Really annoying especially considering the tight connection and the late take off"

Plusy: "Nothing"
Minusy: "I had called vayama with whom you booked the flight, 5/28, and asked for seats together with my daughter who was, I THOUGHT, also flying on the same plane as I..I had asked the rep for a specific flight,nAA 105 and was told that it was code shared with mine, IB4611 but, when I looked at the seats 24 hours before the flight, on 6/15, I saw that I had been booked on a totally different plane and different departure terminals . The only thing similar was the departure and arrival times into JFK. I made a long distance call from the UK and got a really obnoxious rep who was very condescending, dismissive and annoyed that I couldn't understand her pronounced accent . When I said, " pardon, could you please repeat that", she was very snippy and snapped at me! No wonder they have such crappy ratings/ reviews. She was absolutely no help whatsoever after I explained that my daughter was visually impaired and HAD to be on the same flight as I, all she told me was that there was no record of the convo I had claimed to have with their rep on 5/28 and then she hung up on me. I will never use kayak again nor its outsourced affiliates . I am pissed, Weibo Benwitz"

Minusy: "Breakfast was pathetic"

Minusy: "The plane was an hour late and there was no snacks served, you had to pay even for water."

Plusy: "NOTHING."
Minusy: "The people in Chicago told us that when we land in London, they would have all our new flights ready for us and ready to assist us. Not a frequent flyer and very naive I believed them. So we get to London and there was no assistance (at least to tell us where to go). We didn't know what or where to go for our new flights. After a lot of people trying to find out where to go, we get to the line and they were very long. With all this families in line trying to book flights, it took me 3/4 hours to try to book a flight to Glasgow. Another reason that it wasn't moving was because people kept coming to the express line and they would get them first, I don't know why they had priority, I wasn't there because of my fault, very frustrated). After about 3 hours in line, this lady comes to the line to ask people about flights. There was a few people in front of me by this time so I asked her that I was alone and just needed a flight to Glasgow if she could help me because I thought I would be fast and I didn't want to miss the last flight. She didn't care and said I had to wait. I told her that it was taking too long because the other bookings were for more than one person and farther than where I needed to go and it was taking too long. When it's finally my turn (about 4 hours), I told the guy that I had payed extra for a window sit. The guy that helped me re-book my flight told me that I would have to call for that. Which I did now but the first phone # I called, the guy said that I had to call this other #. I called the # he gave me and a recording comes out that they are too backed up with calls and cannot help me to go to the website. At the website, they are asking for the flight # of the re-booked flight (I only have my original flight #'s on my email). I don't know what happened to the ticket they gave me to board the re-booked flight so I don't have it. I don't know where else to call about my refund and also think I deserve some kind of compensation for missing a day at both airports (Chicago & London) with horrible treatment and service. CAN YOU HELP ME ON HOW TO TALK TO A REPRESENTATIVE ABOUT MY REFUND AND SOME SORT OF COMPENSATION?"

Plusy: "Friendly staff"
Minusy: "Very tight flight"

Minusy: "Requested a Kosher meal through the British Airways reservation directly, was not provided with such for the trip. Boarding was delayed by 35 minutes."

Plusy: "Only flight was OK"
Minusy: "Very rude and mean lady who was in charge for boarding before fly"

Minusy: "I usually like plane food, but the gluten free meal just was not good. The chicken was very tough. I got a bottle of vinaigrette, but no salad!? Initially, I got no GF snack. Very shortly before landing a received a cold fritata in a box with warning "the contents may be hot" or not..."

"On-time."

"Unlike other airlines, did not allow for basic economy flexibility for new COVID spike. Disappointing."

Plusy: "Yes made sure mask was in place"
Minusy: "No"

Minusy: "More comfortable seats you can sleep in"

Minusy: "Better bathroom access for premium economy"

Plusy: "Excellent Service"
Minusy: "More recent movies"

Plusy: "Nothing"
Minusy: "God knows how long we sat in the plane on the tarmac. I fell asleep! Totally missed my tour at the Airplane boneyard as a consequence. Way to go AA. You truly suck!"

Plusy: "Newer plane, pretty comfortable seats. I like the 2-4-2 seat alignment. Flight arrived at destination about 30 minutes early."

Plusy: "Crew was fabulous."
Minusy: "Rerouted which made us late"

Minusy: "They could at least announce boarding group 4..."

Plusy: "The crew was courteous and helpful. The cabin was clean and seat was comfortable."
Minusy: "Aircraft interior was a bit dated. Entertainment was via handheld device either your own or one provided by the airline."

Minusy: "AA1792 from Dallas to Cincinnati on 6/8/19 had no air conditioning. It was miserable. The brakes needed repair, too. No passengers seated in the premium exit aisle seats."

Plusy: "Great crew, very attentive."

Plusy: "one of the crew members (Ana) was not only rude and bumping the food cart everywhere, she apparently did not learning as kid the basic of thank you and please. In addition her personal manners of cleaning her nose with her hand, was not only disgusting but unhygienic."
Minusy: "Food, boarding and some training for some of the crew"

Plusy: "Crew tried very hard."
Minusy: "Delays. Get on the bus. Get off the bus. Get back on the bus."

Minusy: "Broken entertainment control set seat 11 window."

Plusy: "Seats are fine but confining."
Minusy: "Need more overhead luggage room, more seat room, missing individual monitors to watch a variety of programs."

Minusy: "I didn’t like to have 4 stops and so many hours of layover between all of my trips I will never ever buy a trip with a travel agency it is so complicated to make a change and they want to charge you about 5,000 dollars for a change! awfull!!! waitress from miami to london was not so nice."

Plusy: "Clean plane, kept cabin lights dim the whole flight until the plane was parked at the gate, and music at a good volume"
Minusy: "None at all"

Plusy: "Not much."
Minusy: "The flight was late due to maintenance and caused us to miss our connecting flight to Chicago. American Airlines customer assistance at the airport was absolutely terrible. They were rude and inconsiderate as they kept suggesting to fly standby. We shouldn't have to fly standby when it wasn't our fault why were late. They told us our bags would be ok going to Chicago and they we would make the flight, but we did not. I do not know why didn't wait for us considering there were 8 others that also missed the connecting flight. We had to fly to Denver and stay overnight with no luggage and catch a 7:00am flight to Chicago. The last surprise I received was my damaged bag when I got back to Chicago. Thank you for making this trip memorable in a terrible way. I will never book or recommend Kayak or use American Airlines again."

Plusy: "The attention and services"

Plusy: "Nice crew"
Minusy: "I booked a LATAM flight for a 10.5 hour flight specifically because they have better in flight entertainment. I arrived at the airport and found it it was operated by AA. 10.5 hours with zero in flight entertainment. HORRIBLE EXPERIENCE."

Plusy: "Fast boarding"
Minusy: "Uncomfortable seats, no entertainment at all, no even TV."

Plusy: "The dinner was decent"
Minusy: "There was NO in-seat entertainment or place to charge mobile devices. Very uncomfortable seats. This plane was very old. 9.5 hr flight was pretty unpleasant."

Plusy: "Not very much positive to say unfortunately. The staff were good and did as much as they could to keep up feed and happy."
Minusy: "The plane was extremely old and dated. Never been on such an old plane with no up to date equipment or facilities. The chairs were very uncomfortable and the food was awful. There was no personal entertainment screen for an 11 hour flight and only one of the safety demonstration screens was working during take off. Also no plugs at all."

Plusy: "The complementary wine was nice. The raspberry sponge cake was nice. Nice options for entertainment."
Minusy: "No one in the entire airport knew what flight I was talking about when I told them it was Iberia + flight number. People were saying I must have the wrong airport. I almost missed my flight because of this. Everything was through American airlines. It would have been nice to know this going in. Also it was tough doing transfers because once again, none of the departure screens refer to "Iberia flights." It was also tough to check-in. Instructions were not clear in terms of the booking number to use. The Iberia app had a lot of usability problems. The seats are too cramped. I'd have to take out a loan to be able to afford business class or 1st class. It's absolutely horrible for everyone in coach. Especially for long flights as this one. The food was subpar, but that is to be expected in my opinion. Would have been nice to offer complementary headphones. I wasn't able to utilize the entertainment because my headphones are blue tooth. Upon arrival, we had to sit on the tarmac for 20 minutes because there was another airplane in our spot."

Minusy: "The employees treated me poorly"

Plusy: "NA"
Minusy: "No individual TVs, electric plug nor WiFi"

Minusy: "Extremely old plane"

Plusy: "It’s been a while since I’ve flown American, but the aircraft was updated with a solid multimedia system, great moving map, and a standard power plug and USB port at every seat. That’s more than I expected, and was quite happy. Service was solid—no complaints."
Minusy: "Good & bad — flight arrived late, but the honestly, the pilots did their level best to make up the time and managed to arrive w/in 4 minutes of the scheduled arrival. Well done."

Plusy: "The flight was delayed and there was a lot of confusion. My seat was uncomfortable and they didn't offer any food."

Minusy: "Ponad 2 godz. W samolocie czekając na plycie lotniska, aż mechanik skończy naprawiać samolot, nie bylo przyjemne."

Plusy: "Fantastic"
Minusy: "None"

Minusy: "crew did not pick up the food tray for a long time crew borderline corteous"

Plusy: "I"
Minusy: "r"

Plusy: "The staff were fine and boarding went relatively smoothly."
Minusy: "The plane was dated and small. There were no individual screens for entertainment. I've flown internationally with American before and felt this specific experience was worse."

Plusy: "crew was nice"
Minusy: "never was told that a shuttle was needed to get from gate to actual aircraft. I almost missed my flight because of this."

Minusy: "The 3 hours delay and your workers giving the same speech " the plane is on its way" and then to make thing worst your Airlines looses my bag"

Plusy: "Leaving the plane was my favorite part. Entertainment was one of the best (American run flight and plane)."
Minusy: "Seats were very cramped and did not recline enough to get comfortable. Temperature of the cabin was hot then cold. No sleep again. But the cabin crew looked refreshed in the morning. Guess they had better seats. It should be a law that all airline employees from the CEO on down should only be able to fly in coach. Maybe then the seats will get better."

Minusy: "Seat would not recline. Normally wouldn't be an issue, but it would have been nice to be more comfortable on a 9 hour flight."

Plusy: "The seats were comfortable. The flight attendants were courteous."
Minusy: "The food was not too good."

Plusy: "Never again. I had a connecting flight with a one hour layover and almost missed it. The plane to charlotte was very late boarding. Once i land I rush to my gate because I only have 20 minutes before they start boarding ; I get to the gate and have to wait almost an hour. At this point I still havent eaten because I am waiting around by the gate and the attendants are not communicating any information. Then they finally tell us that the reason the fligt hasnt boarded was because the flight attendant misplaced her luggage in the previous flight and was waiting to arrive to the terminal. Now how is that my issue? American Airlines needs to do better!"

Minusy: "Carry on limitations"

Plusy: "I liked the fact I eventually ended up in Dallas - that's about the only thing I liked about this flight."
Minusy: "Inconsistent service - some customers got cans, some got just a cup with a lot of ice and drink. FAs were uninterested when the drink I wanted was not available. Flight was delayed by a maintenance issue. Overall, a terrible experience."

Plusy: "On time performance; friendly, competent staff."

Plusy: "That I got home safely"
Minusy: "From the get go it was an awful experience ... I travel with an emotional support animal as does my husband because we don't do well with flying. I have anxiety to the max about it & my husband gets ulcerative colitis flare ups any time he's stressed out which is usually while we fly and having our dogs with us turkey makes us feel better. When I called to tell them over the phone we would have our emotional support animal I got an attitude as if I hadn't been doing this for the last 4 years. She reiterated to me that we needed in addition to the letterhead from the doctor a form filled out (which we both did ) . Brought to the airport and sit had to sit at the counter like the girl didn't know what she was doing. Fast forward to finally getting to the gate after being stressed and our flight was delayed. This now only made our 50 min layover in DC 20 min by the time we landed. We ran from one gate to the next hoping we wouldn't miss our flight and when we got there they wouldn't let us on the plane saying things like "your dogs are not on this flight" "there is no documentation" "well then you must not have the right paperwork" ... in front of a bunch of people in line, out of breath, and now embarrassed I am forced to take out my folder and give them all the paperwork I had just given to the customer service desk before our first flight. They let everyone on the plane and still made us stand there and finally said "just go but your dogs aren't on this flight". Fast forward AGAIN to sitting on the flight the flight attendant comes over and says "guys where's you carrier the dogs need to be under the seats" .. we peoceeded again to explain for the seventh time that they were emotional support animals ... she then proceeded "no they are not they are not even listed on this flight" at this point I'm EXTREMLY embarrassed because people on the plane are paying attention and drawing attention to us but not only that ... I have been doing this for years .. I ALWAYS have the proper documentation as does my husband and we have never ran into this kind of disappointment and embarrassment from any airline until now. I was so stressed out to begin with and this deffinately didn't help ... nor did it make us wants to fly on American again. I felt pushed aside, embarrassed, and belittled by multiples employees ... all because the first employee clearly made a mistake and didn't document things correctly ... that should have never been put on us ."

Plusy: "AA is excellent."

Plusy: "It was exactly what I was looking for. Comfortable, easy and faster to board. I loved to be able to use the ticket on my phone as boarding pass, that made shorter the whole process."

Plusy: "Odprawa na lotnisku w Chicago była OK"
Minusy: "linie lotnicze American Airlines bardzo zła obsługa stary samolot niewygodne siedzenia bardzo słabe lądowanie obsługa w samolocie była nieuprzejmy długo trzeba było czekać"

Plusy: "Service"
Minusy: "Everything was perfect"