
Informacje Air Astana
Kod IATA | KC |
---|---|
Trasy | 140 |
Najpopularniejsza trasa | Ałmaty–Nur-Sultan Nursultan Nazarbayev Intl |
Obsługiwane lotniska | 42 |
Najpopularniejsze lotnisko | Ałmaty |
Najnowsze opinie
- Wszystkie opinie
- Pozytywne
- Neutralne
- Negatywne
-
4,3
Plusy: Boarding was very slow. Check in was also slow
Opinia od -
4,0
Plusy: I liked the time and care that they took to help those that needed assistance.
Minusy: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.
Opinia od -
7,6
Plusy: TV screens on every seat
Minusy: Food
Opinia od -
8,0
Minusy: Food.
Opinia od -
8,4
Plusy: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
Minusy: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.
Opinia od -
9,6
Plusy: Friendly staff, business class upgrade.
Minusy: No priority boarding at the Lufthansa lounge.
Opinia od -
10,0
Plusy: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
Opinia od -
7,0
Plusy: The plane was clean and we arrived early.
Minusy: Service of food and drinks was very disorderly.
Opinia od -
8,0
Plusy: Excellent flight attendants and customer service
Minusy: Informing travelers that flight was late.
Opinia od -
7,6
Plusy: Good service
Minusy: No individual entertainment system
Opinia od -
4,6
Minusy: There was no personal entertainment system nor USB port for charging.
Opinia od -
8,0
Plusy: Little snacks, USB ports, clean
Minusy: Video and music are kinda out of date
Opinia od -
2,0
Minusy: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
Opinia od -
5,0
6 hours late with no explanation
Plusy: The plane was nice.
Minusy: 6 hours late. No explanation. No apology from any Air Astana employee.
Opinia od -
10,0
Plusy: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
Opinia od -
9,0
Plusy: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Minusy: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
Opinia od -
9,6
Plusy: The chairs were comfortable and the Chicken dish was delicious.
Minusy: Boarding the plane was hectic and unorganized.
Opinia od -
7,6
Great flight but needs more creature comforts
Plusy: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
Opinia od -
10,0
Minusy: Delay from Almaty to Aktau about 1hr. Other perfact
Opinia od -
10,0
Crew
Plusy: Service
Opinia od -
4,6
Flight attendants need to be more attentive
Plusy: Price Travel kit
Minusy: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
Opinia od -
6,6
Flight attendants need to be more attentive
Plusy: Price Travel Kit Relatively new aircrafts
Minusy: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
Opinia od -
2,0
Minusy: Flight delay and can't feedback the problem
Opinia od -
8,8
Pilots did an amazing job
Plusy: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Minusy: Absolutely full place, slow boarding.
Opinia od -
7,6
Good pilots and crew.
Plusy: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Minusy: Don't like boarding by bus.
Opinia od -
6,0
getting better
Plusy: Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled.
Minusy: check in counters
Opinia od -
10,0Opinia od
-
8,6
Plusy: Everything was fairly comfortable. Staff was friendly and attentive.
Minusy: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
Opinia od -
8,6
Legroom
Plusy: Thank you for having enough legroom for someone taller. Makes life much easier
Minusy: Weather delays, however nothing anyone can do about that
Opinia od -
8,6
Plusy: Flight attendants were really warm welcoming and benevolent. Food and drinks are good
Opinia od -
8,8
Plusy: Punctual, comfortable.
Minusy: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
Opinia od -
8,8
Plusy: Punctual, comfortable, good service on-board.
Minusy: Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty.
Opinia od -
7,6
Plusy: Flight was on time. Good food.
Minusy: Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area.
Opinia od -
4,3
Look at scat as an option next time
Plusy: Crew was great
Minusy: No legroom or entertainment
Opinia od -
3,6
Look at other more comfort options
Plusy: Good legroom.
Minusy: Boeing 757. 1 movie on overhead screen.no power to charge devices
Opinia od -
5,0
Terrible ground services
Plusy: Crew
Minusy: Lack of communication when flight was delayed. No communication at all.
Opinia od -
6,0
Minusy: Turbukence...terrible..
Opinia od -
10,0
One of the best airlines I've been on
Plusy: The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!
Minusy: Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs.
Opinia od -
2,6
Discrimination services
Plusy: Check in ok
Minusy: Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!
Opinia od -
10,0
Plusy: It is very nice
Opinia od -
10,0
Plusy: It was a short flight so not much to say. Crew was attentive to passengers and polite.
Opinia od -
4,3
Minusy: The flight was nearly 5 hours delayed with no explanation why or compensation.
Opinia od -
10,0
nice short flight
Plusy: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.
Opinia od -
8,0
nice flight
Plusy: Hot towel, candy, nice flight attendants.
Opinia od -
9,0
Plusy: The flight was on time, the plane was new, the crew was polite.
Minusy: Nothing really.
Opinia od -
3,6
Minusy: The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
Opinia od -
7,6
Plusy: Decent food. Direct flight. Good plane.
Opinia od -
9,6
Plusy: Empty plane.
Minusy: Ran out of Sauerbraten.
Opinia od -
9,6
Plusy: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.
Minusy: The selection of movies seemed on the whole dated.
Opinia od -
6,3
A 50/50 experience
Plusy: The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy.
Minusy: The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
Opinia od -
7,0
Safe and efficient
Plusy: Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class.
Minusy: No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
Opinia od -
7,3
Minusy: No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead
Opinia od -
9,0
Overall A Great Experience
Plusy: Ground crew in Bishkek are consistently excellent.
Opinia od -
7,0
Missed Special Meals
Plusy: Air Astana consistently has clean and comfortable equipment
Minusy: Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service.
Opinia od -
8,6
Plusy: All flights were on time! Thanks for that
Minusy: Entertaining programs radio music is boring
Opinia od -
4,3
Minusy: Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination.
Opinia od -
6,0
Plusy: Schedule. Price.
Minusy: Level of service.
Opinia od -
5,0
Plusy: Welcome crew
Minusy: Poor aircraft, very small seats and no entertainment
Opinia od -
4,6
Plusy: food on flight to georgia was good
Minusy: food returning from georgia was bad
Opinia od -
6,0
Disappointing
Plusy: Not much.
Minusy: Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi .
Opinia od
-
9,6
Plusy: Friendly staff, business class upgrade.
Minusy: No priority boarding at the Lufthansa lounge.
Opinia od -
10,0
Plusy: Great service and good food, comfortable seats that reclines to a bed (not quite fully flat). Polite and attentive crew.
Opinia od -
10,0
Plusy: I always enjoy travelling on Air Astana. There were not many people on the flight, so the crew treated us like VIPs! Flight was punctual, comfortable.
Opinia od -
9,0
Plusy: Flight was punctual. While the crew did their job, they didn't seem as friendly as usual with Air Astana.
Minusy: The Boeing 757 is a narrow cramped aircraft for such along flight. It would be good to have an aircraft with not so narrow seats, such as the A320 or A321 or B767 on longer routes. No boarding announcement at Almaty - they just opened the door and you had to "know" that it was time to board.
Opinia od -
9,6
Plusy: The chairs were comfortable and the Chicken dish was delicious.
Minusy: Boarding the plane was hectic and unorganized.
Opinia od -
10,0
Minusy: Delay from Almaty to Aktau about 1hr. Other perfact
Opinia od -
10,0
Crew
Plusy: Service
Opinia od -
8,8
Pilots did an amazing job
Plusy: Last half hour was through storms. I doubted we would be able to land. Not only did we land, but it was one of the smoothest set-downs I have experienced. These guys/gals know how to fly in winds.
Minusy: Absolutely full place, slow boarding.
Opinia od -
10,0Opinia od
-
8,6
Plusy: Everything was fairly comfortable. Staff was friendly and attentive.
Minusy: The entertainment system could have had more options. Announcements do not come through head phones and are not easy to hear.
Opinia od -
8,6
Legroom
Plusy: Thank you for having enough legroom for someone taller. Makes life much easier
Minusy: Weather delays, however nothing anyone can do about that
Opinia od -
8,6
Plusy: Flight attendants were really warm welcoming and benevolent. Food and drinks are good
Opinia od -
8,8
Plusy: Punctual, comfortable.
Minusy: The transfer from international to domestic flights is not well signposted. It's also odd that even though it's the same building, you have to go outside, walk some minutes and then go back inside. At that time of the year it was quite cold outside!
Opinia od -
8,8
Plusy: Punctual, comfortable, good service on-board.
Minusy: Like Astana Airport, the domestic to international transfer at Almaty is also not well signposted and even though it's the same building, requires going outside in the cold and then back inside. Also Almaty Airport is crowded, the toilets are poor and it really needs to be refreshed. Air Astana is a great airline but is really let down by the poor transfers at both Astana and Almaty.
Opinia od -
10,0
One of the best airlines I've been on
Plusy: The crew was extremely pleasant. We received real food with real silverware. The seats were comfortable. I like the little cute bags filled with an eye mask, earplugs, toothbrush and even socks!
Minusy: Push come to shove I would say the entertainment system needs to be updated since there was no individual tvs.
Opinia od -
10,0
Plusy: It is very nice
Opinia od -
10,0
Plusy: It was a short flight so not much to say. Crew was attentive to passengers and polite.
Opinia od -
10,0
nice short flight
Plusy: Gave us a hot snack sandwich and drink for a short less than 2 hour flight.
Opinia od -
9,0
Plusy: The flight was on time, the plane was new, the crew was polite.
Minusy: Nothing really.
Opinia od -
9,6
Plusy: Empty plane.
Minusy: Ran out of Sauerbraten.
Opinia od -
9,6
Plusy: Plenty of leg room therefore comfort on the plane. The staff were courteous and helpful.
Minusy: The selection of movies seemed on the whole dated.
Opinia od -
9,0
Overall A Great Experience
Plusy: Ground crew in Bishkek are consistently excellent.
Opinia od -
8,6
Plusy: All flights were on time! Thanks for that
Minusy: Entertaining programs radio music is boring
Opinia od
-
7,6
Plusy: TV screens on every seat
Minusy: Food
Opinia od -
8,0
Minusy: Food.
Opinia od -
8,4
Plusy: Crew were super friendly; food was very good - had trouble choosing options. This was in reference to business class.
Minusy: We were on a 757, flying business class. Is not a proper flat bed option; and being 6’4” struggled on finding a position in which I could sleep in.
Opinia od -
7,0
Plusy: The plane was clean and we arrived early.
Minusy: Service of food and drinks was very disorderly.
Opinia od -
8,0
Plusy: Excellent flight attendants and customer service
Minusy: Informing travelers that flight was late.
Opinia od -
7,6
Plusy: Good service
Minusy: No individual entertainment system
Opinia od -
8,0
Plusy: Little snacks, USB ports, clean
Minusy: Video and music are kinda out of date
Opinia od -
7,6
Great flight but needs more creature comforts
Plusy: The crew was super friendly and the plane itself was nice, but the seats were uncomfortable and there was no inflight entertainment.
Opinia od -
6,6
Flight attendants need to be more attentive
Plusy: Price Travel Kit Relatively new aircrafts
Minusy: I experienced the same things in both of my flights. Flight attendants did not even asked me what I wanted to drink. I have to yell them to receive their attention. They really nee some training.
Opinia od -
7,6
Good pilots and crew.
Plusy: Every seat taken, but with a 2/2 configuration, it was fine. Didn't even have long lines for the toilet. Both landings were super smooth, and one was extremely skillfull - we had been bouncing around in a storm, and the pilot still put us down smoothly.
Minusy: Don't like boarding by bus.
Opinia od -
7,6
Plusy: Flight was on time. Good food.
Minusy: Flight timing in the middle of the night was horrible. While the seat would have been fine for a day-time flight, it was most uncomfortable to try and sleep in for an overnight flight. What made it worse that the man sitting next to me spilled over into my area.
Opinia od -
8,0
nice flight
Plusy: Hot towel, candy, nice flight attendants.
Opinia od -
7,6
Plusy: Decent food. Direct flight. Good plane.
Opinia od -
7,0
Safe and efficient
Plusy: Good ground handling staff that dealt with my special baggage requests well. Clean new plane. Pre-departure beverages even in economy class.
Minusy: No service offered. No drinks, nothing. Admittedly it was only a 35 minute flight but at least water would have been nice in-flight.
Opinia od -
7,3
Minusy: No individual screens for movies for an Intl flight. I'd be better to fly Turkish Air instead
Opinia od -
7,0
Missed Special Meals
Plusy: Air Astana consistently has clean and comfortable equipment
Minusy: Had confirmed special meals for myself and family. On board crew did not handle lack of special meals. Forced to eat standard meal if I wanted to eat. Had a few other issues on service.
Opinia od
-
4,3
Plusy: Boarding was very slow. Check in was also slow
Opinia od -
4,0
Plusy: I liked the time and care that they took to help those that needed assistance.
Minusy: In Tbilisi boarding was delayed and there was no information about the delay. The gate wasn’t even announced until the expected boarding time.
Opinia od -
4,6
Minusy: There was no personal entertainment system nor USB port for charging.
Opinia od -
2,0
Minusy: Luggage didn’t arrive and it will arrive tomorrow or next day Horrible experience,flight was delayed one hour but they promised my luggage would arrive.Shame on them
Opinia od -
5,0
6 hours late with no explanation
Plusy: The plane was nice.
Minusy: 6 hours late. No explanation. No apology from any Air Astana employee.
Opinia od -
4,6
Flight attendants need to be more attentive
Plusy: Price Travel kit
Minusy: The flight attendants ignored me every time they serve drinks. Even when I push the button it took them 10 minutes to get there and then they forgot to bring my water. I had to ask again. There were some Kazak people in front of me, it did not even take two minutes to bring their water. I don't understand, I guess staff is afraid of speaking in English. The aircraft was old and not comfortable.
Opinia od -
2,0
Minusy: Flight delay and can't feedback the problem
Opinia od -
6,0
getting better
Plusy: Almaty airport needs to be improved and pictures on Air Astana web are much better than real ones. Also check in counter personals are really unskilled.
Minusy: check in counters
Opinia od -
4,3
Look at scat as an option next time
Plusy: Crew was great
Minusy: No legroom or entertainment
Opinia od -
3,6
Look at other more comfort options
Plusy: Good legroom.
Minusy: Boeing 757. 1 movie on overhead screen.no power to charge devices
Opinia od -
5,0
Terrible ground services
Plusy: Crew
Minusy: Lack of communication when flight was delayed. No communication at all.
Opinia od -
6,0
Minusy: Turbukence...terrible..
Opinia od -
2,6
Discrimination services
Plusy: Check in ok
Minusy: Gate agent said the plane is full and dint look to change my seat but turns out a lot of seats on the plane Flight attendant said no to me to change seat but yes to another Russian speaking pessager! Overall, a bad experience with 49 minutes delayed flight!
Opinia od -
4,3
Minusy: The flight was nearly 5 hours delayed with no explanation why or compensation.
Opinia od -
3,6
Minusy: The flight was delayed by 3 hours. They did not even attempt to text, though they knew the flight would be delayed. When I asked the check in agents about this, they said what can they do? This is a serious lack of taking personal responsibility. What can they do? They work for the company! There are several steps they could take, but they chose to abdicate responsibility instead. Even though I'd been there for several hours and specifically asked for a window seat and been granted a window seat, during boarding, they changed my seat to a middle, which was the icing on the cake. Also, during announcements, the pilot did not even give an apology. This is poor management And I'm disappointed in Air Astana.
Opinia od -
6,3
A 50/50 experience
Plusy: The first leg from Bangkok to Almaty was amazing. A great crew, a nice airplane and overall a nice flight in economy.
Minusy: The second leg was the total opposite. An old plane and a less than ideal flight. That airplane has to be taken out of service or upgraded. Its like we were flying on a plane that hadn't been upgraded since the day they bought it 30 years ago.
Opinia od -
4,3
Minusy: Flight delays and cancelled flights. I've been stuck in Almaty for 2 days waiting on a flight out. Still haven't reached my destination.
Opinia od -
6,0
Plusy: Schedule. Price.
Minusy: Level of service.
Opinia od -
5,0
Plusy: Welcome crew
Minusy: Poor aircraft, very small seats and no entertainment
Opinia od -
4,6
Plusy: food on flight to georgia was good
Minusy: food returning from georgia was bad
Opinia od -
6,0
Disappointing
Plusy: Not much.
Minusy: Business Class Lounge in Almaty is a joke,,,and if your flying Air Astana it's even more of a joke as you have to pay for anything you eat or drink. If you have other options avoid Almaty and Air Astana at all cost. This is the first Business Class lounge I've ever seen without Wi Fi .
Opinia od
Status lotu
Air Astana - Mapa połączeń lotniczych
Popularne trasy
Air Astana - Najpopularniejsze lotniska
- Lotnisko Ałmaty (ALA)
- Lotnisko Nur-Sultan Nursultan Nazarbayev Intl (TSE)
- Lotnisko Atyrau (GUW)
- Lotnisko Moskwa Domodedovo (DME)
- Lotnisko Shimkent (CIT)
- Lotnisko Taszkent (TAS)
- Lotnisko Urumqi (URC)
- Lotnisko Stambuł Istanbul (IST)
- Lotnisko Aktau (SCO)
- Lotnisko Biszkek Manas Intl (FRU)
- Lotnisko Dubaj (DXB)
- Lotnisko New Delhi Indiry Gandhi (DEL)
- Lotnisko Sankt Petersburg Petersburg-Pułkowo (LED)
- Lotnisko Aktobe (AKX)
- Lotnisko Ust-Kamenogorsk (UKK)
Informacje o liniach Air Astana
- KC Kod IATA
- +49 69 770 673 022 Tel.
- airastana.com Odwiedź