Minusy: All four of us that landed in Anchirage didn't get our bags, then there was zero professional communication on how to get it back.
Same thing happened in Aug the last time I flew w Alaksa. Only that time once I got my bag back thr wheel was missing.
Plusy: Great Copa
Minusy: United a disaster
Plusy: Ease of boarding because it is less crowded, good beverages and snacks even though it is only a 50 minute flight. Flight attendants are attentive and friendly.
Minusy: The noise from the plane and engines are quite loud, and you can feel the vibration resonating in your ears for the entire duration. No in flight entertainment because it is such a short flight. This flight left 30 minutes later than scheduled but worked out to my advantage because I had a 44 minute layover and had to be processed through TSA again.
First flight cancelled
Plusy: Quick luggage dispersed at airport
Minusy: Flight cancelled and being rerouted! Almost missing connecting flight being last one to board
Plusy: People are very welcome they take a view that the customer matters
Minusy: Speed of the flight
Minusy: From difficulty with online reservations and airport check in to flight attendant comments and then the flight itself, this was my worst flying experience in 30 years.
Plusy: Ease of boarding.
Minusy: Didn't like the ambient noise of the propjets.
Plusy: The staff were very friendly and the snacks were generous for a short flight.
Plusy: Thank you - everything was perfect. I hope to fly with you again soon.
Plusy: Thank you kindly for wonderful customer service.
Penair flight from plattsburgh to boston
Terrible customer service
Minusy: My flight out of Eureka/Arcata to San Francisco was cancelled as Penair filed bankruptcy. I had a connecting flight through SFO on Alaska, as Penair is Alaska Air's code share partner. I was first told I can get a flight through Crescent City 1 hr and change from Arcata/Eureka. After that, I was told those flights are also cancelled and they can only give me a refund. No offer to book me on United, which is the other airline that flights out of Eureka/Arcata. I was to take my daughter to the University at Humboldt and fly back to Los Angeles and the commitment was already made. I had to book the new flight on another airline myself and pay the extra fair cost. I can understand them filing bankruptcy, however, the service of assisting the committed passenger was not acceptable. Will not fly Alaska in the future.
A little bumpy but good
Plusy: Friendly and helpful crew, generous snacks and soft drinks. Quick way to get up Maine, better than a 5 hour drive.
Minusy: A bit bumpy and a little late arriving.
Great way to get to northern Maine
Plusy: Flight crew was friendly and efficient. Snacks and soft drinks were generous. We arrived on time.
Minusy: We started boarding a little late but boarded quickly, It is a propeller plane so a bit noisy inflight, headphones would have been a god thing to bring along.
Love this flight and the Klamath crew is top notch!
Plusy: Such A plus service for such a tiny airport. The staff and crew makes everyone feel like a VIP! So greatful to have a flight that goes from Portland to Klamath Falls for such an unbelievable price!
Minusy: Was perfect!
Plusy: Friendly and helpful staff. Easy flight.
Minusy: Plane was hot, and then we were deboarded and the flight was canceled.
No Attendants - Nightmare!!!
Plusy: The people on the plane - were very nice ! Service was great on board aircraft !
Minusy: They lost my luggage from Denver - only 7 people on plane and cant keep track of luggage!! When I got to Denver airport I waited at ticket counter to get checked in for 40 minutes and no attendant at counter !! Not impressed at all !!! At Kearney airport no attendants available until I called them - when my luggage didn't arrive ! They were all outside - doing something- didn't even know I was still in the airport office ! I went behind counter to get phone numbers to call - to contact an attendant!!! Not a good day !!!!
Plusy: Very nice crew.
Minusy: I wish the plane did not faintly smell like cigarettes. After hanging out with smokers all week I was hoping for a fresher scent.
Long wait to check in
Plusy: Flight crew was fantastic.
Minusy: I arrived two hours before my flight and waited over an hour for the Ticketing agent to arrive, including calling Penn Air several times. There were no options to check in without a ticketing agent and as a result came very close to missing my flight.
Plusy: THEY DID GET ME THERE
Minusy: THEY FORGOT TO BRING MY BAGGAGE, AND EVEN CHARGED ME A FEE TO CHECK IT.
Plusy: The bag of cookies handed out during the flight.
Minusy: Having to turn off my small electronics during takeoff and landing.
A day late–on BOTH ends of trip!
Plusy: The flight attendant was pleasant.
Minusy: The flight was cancelled at 8:00pm the night before I was scheduled to fly out. I lost an entire day of my trip and a lot of money. I was booked on a flight for the following day 24 hours later. PenAir gave me a $200.00 voucher that I can only use if I buy a ticket and apply it towards the fare. There are no flights on PenAIr's system that are as low as the useless voucher they gave me.
Plusy: Fair price. Nice crew.
Minusy: Very small plane. Loud. Better than walking, though.
Scary ride has awesome pilot
Plusy: Pilot was there at the end of a difficult, windy flight. He was able to reassure us of his experience and skill with humor and a smile.
Minusy: Wind and weather but nothing you can do about that
Minusy: Flight was so late I could not make connecting flight. Had to reschedule for next day. Cost $$ to do with no compensation from penair!
Plusy: that I could get on as your plane left early and I missed it the last time
Minusy: Plane was noisy & a high pitched sound the entire flight. Had major headache.
Plusy: Prompt- a pleasure.
The whole staff, including those in the airports were pleasant and attentive.
Minusy: I don't understand the luggage fee, especially because I paid $35 leaving Boston and $25 for the same bag on return. There were only 8 passengers and my suitcase seemed to be alone. It does not make sense.
food nor entertainment was available for purchase.
Plusy: Professional and curteous crew.
Minusy: It would have been nice to have food options available either at the airport in arcata or onboard. I know some airlines use to offer a paper bag meal before boarding that you could. Avery on.
Plusy: The flight attendant was very pleasant and helpful.
The fllight departure and arrival were excellent!
Minusy: I was charged $35 for arrival to Bar Harbor and $25 for departure from there for my luggage. Why was there any charge? There were only 8 passengers and I don't think anyone else checked their bags. I was a bit anxious during take-off and landing with the small plane, but scenery was delightful!
First time on PeAir
Minusy: Nothing to claim
Minusy: when I book I need a Email receipt and an itinerary IMMEDIATELY!!! I book lots of travel for work and I need receipts immediately to do my expenses. You did not provide that. Also I didn't get an itinerary because I didn't create a user account. Look, I don't want a relationship, I just want the service I paid for. Amazon sends a receipt immediately, why can't you? It's not rocket science. That said the lack of receipt and itinerary make it problematic with my accounting department, extra work for me and them. It is a strong disincentive to use your services.
Plusy: The flight was referred to as an Alaska Air flight, but it was run by Penair. Alaska airlines flights depart from Terminal C, but Penair flights depart from Terminal B.
You should notify travelers where they should go in this case to get their flight.
PenAir assured I would make my connecting flight
Plusy: I literally had less than ten minutes to get to my AA flight in Portland. I made it in time and your flight staff was amazing! Theresa was fantastic! Please! Give her a raise!
Plusy: Tons of leg room! It's an older plane and they definitely don't make them like this anymore. The only reason I marked them down on entertainment was because there wasn't any haha. It was only a 45 minute flight though so.... they still offered drinks and snacks!
Minusy: We were delayed about 2 hours but in today's world it's pretty much expected to have at least one delay. All the staff was great with handling questions from the passengers though.
Minusy: My flight was 4 hours late on my way to Boston, and 3 hours late on my return to Presque Isle.
Plusy: On time, smooth, friendly flight and ground crews. Like air travel used to be!
Plusy: Portland pen air staff were great. Pretzels and cookies and FULL bottles of water were appreciated.
Minusy: Old prop plane - very noisy and turbulent. At the departure city, I had a flat package ~1/4 inch thick that easily fit flatly into the bottom of the overhead storage bin but did not fit in my carry on. The staff had me physically tie it to my backpack with string to avoid paying a $25 checked bag fee for my carry on (which would then allow me to take the flat package as my carry on). Seemed ridiculous for a flight that was only half full and for which they asked passengers to leave roller bags planeside prior to boarding anyways.
Minusy: 45 minutes late boarding
Minusy: I don t deal well with incompetence. You were unable to assist in any way
Plusy: On time and crew was great
Plusy: People were nice, everything with the plane was good.
Minusy: Even though I had a reservation, confirmed by the person at the counter, she said the ticket was not validated at her computer. Therefore, I had to call Alaska Airlines to get it validated. It is fairly dumb that I have a confirmed reservation in my email, printed on a piece of paper and on the ticket agents terminal but I have to call the booking airline while holding up other passengers to get an internal computer system problem corrected for which I have no visibility or control over.
Small airport doesn't have to be "Small" amenities
Plusy: Efficient boarding, pleasant professional crew
Minusy: I miss the previous choices of flights. Now only one per day
Better than most
Plusy: I like I made it to my destination without any problems.
Minusy: Weather instruments went out at the airport. The airline refused to help anyone with accommodations. Then the plane took off too Portland without any passengers so now we are all stranded at the airport
Plusy: I like that you offer free beverages and snacks. You guys just seem more hip than other airlines. I think it's cool that you merged with Virgin Airlines.
It was awful.
Plusy: Thes flight attendant was nice but the flight was smelly there was old dirty earplugs stuffed in ny window and you guys were fucking 45 minutes late with ni explanations. Terrible. Will never fly penair again.
Plusy: Flight was outstanding, only complaint was the security in Boston. It was very slow.
First experience was a GREAT experience
Plusy: Penair was outstanding and extremely helpful when I had to make a trip with my 82 year old mother. In Denver the agent at the counter accepted our bags several hours before our take-off so we didn't have to drag them around the airport. She was so helpful and compassionate. They were also wonderful about calling a golf cart to help get my mom from the terminal to the airplane. (It would have been way too far for her to walk.) I also flew from Scottsbluff to Denver on Penair and, again, I can't say enough good things about the staff and all their help and care for us both. I would DEFINITELY fly Penair again. I am so glad I was asked to do a survey.
Minusy: My ONLY negative comment was the flight to North Platte was a little cold (I sat next to the window). That is why I only gave a "good" on comfort.
Plusy: The staff was great. I'm super happy to have an airline that flies out of Arcata to Portland.
Minusy: The flight was late by 8 hours going in and 1 hour coming home. It was a mechanical thing, so had nothing to do with the weather. Hopefully this will be
Plusy: The flight was on time. All of the stewardesses were very kind and gentle.
Plusy: Quick easy boarding process, nice freindly crew. It certainly was an experience flying on such a small plane, never have flown out of such a small town before. Made me see how it is for people eho live in the middle of nowhere to fly
Plusy: I was impressed by all personnel involved with my flight
Minusy: our flight was delayed over an hour, I would have appreciated if someone would have been forthcoming as to why we were late boarding and then once boarded why we still were grounded. I feel if a person knows why their flight is late its easier to accept and plan accordingly. In this incidence I had family member with small children picking me up and was unsure as when to communicate my arrival time..
Minusy: A 7 hour delay that finally turned into a "cancellation" after 9 hours.
Plusy: Convenient to get from Eureka to Portland. Easy boarding. On time.
Plusy: On time
Plusy: Easy boarding both airports. I have a knee injury so might take elevator instead of ramp next time arrive in PDX. Thank you for providing this flight for us in RDD. So much easier and needed to avoid SFO. I APPRCIATE YOU,
Cold and horrible bath
Plusy: The crew was lovely and very helpful. The plane old, super cold, and the bathroom tini tiny, without a sink, only practical for men as a urinal or a small woman or child. And at a cost of $170(inc $25 for luggage) one way, it is crazy. Except that they are the only game in town.
Plusy: Great views, efficient service
Minusy: Flight attendent insisted two passengers change seats without explaining why. Seats were cramped