Kod IATA | LG |
---|---|
Trasy | 187 |
Najpopularniejsza trasa | Luksemburg–Palma de Mallorca |
Obsługiwane lotniska | 88 |
Najpopularniejsze lotnisko | Luksemburg |
Minusy: bigger seat
Minusy: The crew. Half of them didn't seem to care about the passengers requests. I asked for a glass of water and didn't get it. After 5 minutes I had to ask again to another crew member. I noticed that it happen to other passengers as well.
Plusy: Every think
Minusy: My friends
Plusy: the chairs were comfortable and there was enough space for legs.
Minusy: have vegan options
Plusy: One customer services agent in London was at least sympathetic- she tried, but Reservations wasn’t having it!
Minusy: Airport staff are, thanks to a policy change, unable to change passengers to other flights, even if there are open seats. The bureaucrats in Reservations have to approve, which they are disinclined to do. I wanted an earlier flight which had space and was told if would be £400 (for a one-way, one hour flight to Luxembourg from London. And that was only IF the almighty Reservations people decided to do it. LuxAir has completely disempowered it’s staff in the airports (the ones who have ALL of the customer contact). I’m going to fly BA from now on.
Plusy: Almost everything
Minusy: Almost nothing
Plusy: The comfort. Once the plane was here everything
went smooth
Minusy: The plane was one hour late
Plusy: Exceptionally incompetent customer service!!!
Plusy: /
Minusy: Drinks: more choices
Plusy: /
Minusy: The flight (propeller) was very noisy.
Minusy: Staff that speak English well
Minusy: Delayed unloading upon arrival.
Basics fine
Plusy: Left on time, clean aircraft
Minusy: 6pm flight but no food service; longish wait for hold luggage to be retrieved before any passengers (luggage or not) could deplane; Luxair has no gates in Luxembourg so every trip involves a bus ride to/from the aircraft.
Plusy: The crew was nice and helpfull. The food and the drinks were excellent and the pilots did a great job as well. :)
Plusy: Left on time
Minusy: Prop plane too slow. Jet should take no more than 2 hours. This flight is 3 hrs..
Minusy: Delayed and further delayed . Both outbound and inbound!
Bare bones service, poor value for money
Plusy: Crew pleasant
Minusy: Flight left 15 minutes late; return journey cost over €600 euros, later (more convenient) flights were even more costly, so I went hours earlier than I needed to; breakfast was a cold, waxy chocolate croissant; on return journey I had choice of 17.50 or 21.30 - nothing in between. Given that they are charging SOOO much for so little, I am going to try Ryanair. I detest their “charge for everything” approach, but tickets can be 90% cheaper (less than £60 return), and I’m going to be making this trip weekly.
2 hours late departing - no explanation or fore-warning
Minusy: When a one hour flight is 2 hour’s late, management know there’s going to be a delay. The Luxair app was useless; no staff around; info boards showed a 20-minute delay
Great service
Plusy: Smooth trip. Good crew
Minusy: Food
Crew very pleasant and attentive
Plusy: Crew was wonderful.
Minusy: Breakfast roll was not fresh
Nice flight, quick and easy.
Plusy: London City Airport is super convenient to fly from. The flight was on time at both ends, and the plane very clean. The aircraft is small but perfectly formed.
Minusy: Nothing.
Excelent experience
Plusy: The staff and crew were very nice. The food and drinks were also good.
Short flight, both positives and negatives
Plusy: The flight left on time, to the minute. The crew quickly delivered snacks and water to the passengers, which is impressive for 30 minutes in the air. They were welcoming and efficient, and seemed glad to both see us arrive and happy to with us a safe departure. Luggage arrived at the same time we entered the baggage claim area, probably because of the passenger delay on board the flight for hand baggage to be offloaded.
Minusy: Boarding took a LONG time, relative to other airlines. The gate agent had to enter each seat assignment into the computer as he checked our boarding passes -- he had no way to scan and automatically record each passenger's arrival. First class passengers universally arrived later than the rest of us -- with one gate agent, economy class passengers frequently stopped and waited until the agent verified the first-class passengers' phone-based boarding passes against their passports and entered their seats into the computer.
The flight was rough. We spent 5-8 minutes taxiing from our tarmac "gate" to the air strip -- and it was a very rough, bumpy, uncomfortable ride. The landing was atrocious. The weather was apparently calm, and there were no apparent crosswinds; we landed hard, and both bounced and shook. The aircraft (Bombadier Q400), a turbo-prop, was roomy enough for us -- we're average-height people who aren't very big -- I saw taller people scraping the overhead (ceiling) when they stood in the passageway/aisle. I've ridden in much smoother turbo-props in the past. We had to wait an extra 5 minutes on the ground so that hand-carried luggage could be off-loaded before passengers. We had no "checked" hand-luggage, so it felt like a nonessential delay for us. We aren't terribly upset with Luxair, as this was a "local" commuter flight -- we won't be traveling on this aircraft again if we can help it.
Plusy: Friendly attentive crew, great service.
Very easy to use app for check-in, boarding pass display, seat selection including changing seats. Also worth downloading so you can use the luggage drop-off desk and avoid potential long check-in lines.
Minusy: Leg-room marginal for taller people although not much different from other airlines. If you are 1m85/6'1" or above just hope the passenger in front of you doesn't want to recline their seat.
cancelled flight
Plusy: cancelled
Minusy: cancelled
Minusy: They were very professional and friendly!
Flight was smooth.
Minusy: Slightly delayed.
Food and entertainment are N/A. Overall, the flight was OK.
Minusy: As I was sleeping, food and entertainment is N/A.
But flight was ok overall. Thanks.
Late as usual
Plusy: Nothing.
Minusy: 1 hour late
Luxair great service
Plusy: Ease of check in and friendliness of staff and security. Clean and comfortable gate area. Appreciated the sandwich and beverage service.
Minusy: Seats a little crowded and plane shakes quite bit as we taxi.
Great value and covenience
Plusy: Direct flight and convenient
Minusy: Above
Plusy: Very professional. Have flown this airline several times and never any problems.
Minusy: delayed
A Perfect Flight
Plusy: Just everything. The warm crew, the croissant+drinks, the timing. Looking forward to our next flight. Thanks, Luxair.
Minusy: xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Plusy: Will fly alain n'est month on the some flight.
Classic state run airline
Minusy: I fly Luxair a lot. They pretty much do what it says on the tin: fly you from A to B, on time, almost always with your luggage. But there's no pleasure in it. Boarding is by bus, onto small noisy airplanes. Surly ground staff take away bags at the aircraft steps unless they're very small hand bags. The crew are usually pretty nice, and they do serve drinks and a sandwich
Mensonges
Minusy: Ayant fait le check in online pour un vol GVA-LUX la veille, l'ordinateur m'avait attribué la place 4A. À lembarquement on mappelle pour me dire quon mavait attribué une autre place, la 18C. Je voyage toujours côté hublot, jamais couloir. lorsque je demandai pourquoi on m'avait changé de place la préposée me dit, sèchement , que l'avion devait être équilibré car tout me monde "était assis à l'avant. Insatisfaite de sa réponse, je lui dit que le systeme m'avait attribué cette place et que je ne voulais pas être à l'arrière de l'appareil . Peut lui importait puisque de toute façon elle me remit mon billet avec le 4A biffé et remplacé par 18C au stylo, en me disant que je pourrais changer de place apres le décollage.
Or il sest trouve que ma place initiale, 4A avait simplement ete réatribuée a une autre passager! J'étais furieuse de m'être fait mentir de façon aussi effrontée, car de toute évidence la préposée à l'embarquement savait très bien la vraie raison de cette réaffectation a un nouveau siege.
J'organise des concerts et jai souvent à acheter des billets pour des musiciens qui viennent au Luxembourg. Je n'ai franchement plus l'envie , après m'être fait prendre pour une idiote, de les faire voler sur luxair.
Plusy: Sandwich and drinks on board; nice flight attendants; quick boarding; smooth flight.
Plusy: Każdy myśl
Minusy: Moi znajomi
Plusy: krzesła były wygodne i było wystarczająco dużo miejsca na nogi.
Minusy: dostępne są wersje wegan
Plusy: Prawie wszystko
Minusy: Prawie nic
Plusy: Komfort. Kiedy samolot był tutaj, wszystko poszło płynnie
Minusy: Samolot spóźniony o godzinę
Plusy: Wyjątkowo niekompetentna obsługa klienta!!!
Plusy: /
Minusy: Napoje: Więcej możliwości
Plusy: /
Minusy: Lot (śmigło) był bardzo głośny.
Minusy: Personel, który dobrze mówi po angielsku
Minusy: Opóźniony rozładunek po przyjeździe.
Podstawy dobrze
Plusy: Pozostawiony na czas, czysty samolot
Minusy: Lot w godzinach 18:00, ale bez obsługi gastronomii; długie oczekiwanie na pobranie bagażu rejestrowanego, zanim pasażerowie (bagaż lub nie) będą mogli się wysadać; LuxAir nie ma bram w Luksemburgu, więc każda podróż wymaga autobusu do/z samolotu.
Plusy: Załoga była miła i pomocna. Jedzenie i napoje były doskonałe, a piloci również wykonali świetną pracę. (Dz.U. L 11 z
Plusy: Wyjechał na czas
Minusy: Podeprzeć samolot zbyt wolno. Jet powinno zająć więcej niż 2 godziny. Ten lot jest 3 godz. .
Minusy: Opóźnienie i dalsze opóźnienie . Zarówno przychodzących jak i wychodzących!
2 godziny opóźnienia wylotu — brak wyjaśnienia lub ostrzeżenia z przodu
Minusy: Gdy lot jednogodzinny jest spóźniony o 2 godziny, kierownictwo wie, że będzie opóźnienie. Aplikacja Luxair była bezużyteczna; brak personelu; tablice informacyjne wykazały 20-minutowe opóźnienie
Świetna obsługa
Plusy: Podróż. Dobra załoga
Minusy: Jedzenie
Zał oga bardzo miły i uprzejmy
Plusy: Zał oga była wspaniała.
Minusy: Śniadanie nie było świeże rolki
doskonałe doświadczenie
Plusy: Personel i załoga byli bardzo mili. Jedzenie i napoje były również dobre.
Plusy: Przyjazna i uważna załoga, świetna obsługa.
Bardzo łatwa w użyciu aplikacja do meldowania się w hotelu, karta pokładowa, wybór miejsc, w tym zmiana miejsc. Warto także pobrać pliki, aby móc korzystać z pulpitu bagażowego i uniknąć długich odpraw.
Minusy: Marginalna ilość miejsca na nogi dla wyższych osób, choć niewiele różni się od innych linii lotniczych. Jeśli masz 1m85/6'1 lub więcej, masz nadzieję, że pasażer przed Tobą nie zechce się zmienić miejsca w fotelu.
Minusy: Byli bardzo profesjonalni i przyjaźni!
Lot był spokojny.
Minusy: Lekko opóźnione.
Jedzenie i rozrywki są N/A. Ogólnie rzecz biorąc, lot był OK.
Minusy: Jak spanie, jedzenie i rozrywka jest N/A.
Lot ale ogólnie było OK. Dzięki.