LATAM Airlines (LA)
LATAM Airlines (LA)
LATAM Airlines (LA)
LATAM Airlines (LA)
LATAM Airlines (LA)
LATAM Airlines (LA)
| Kod IATA | LA |
|---|---|
| Trasy | 133 |
| Najpopularniejsza trasa | Santiago de Chile–Antofagasta Cerro Moreno |
| Obsługiwane lotniska | 48 |
| Najpopularniejsze lotnisko | Santiago de Chile |
Plusy: The crew that flew us there was great
Minusy: they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person.
It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment.
It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason.
Plusy: Friendly staff clean cabin
Minusy: Not much
Plusy: Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous
Minusy: The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion
An unreliable and uncommunicative Account
Plusy: Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop.
Minusy: LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”
Minusy: Low cost, no frills, but on time. It's what we want and they delivered that today.
Plusy: Very pleasant and professional crew.
Plusy: Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines.
Minusy: Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often.
Minusy: Bad
Minusy: Bad
Plusy: Seats were fairly comfortable. Almost all seats on planes are tightly crammed together.
Minusy: More options of TV shows to watch.
Plusy: Seats are fairly comfortable. Almost all planes have seats crammed too close together.
Minusy: More choices of TV shows to watch.
Minusy: Flight arrived about 15 minutes late.
Plusy: When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes.
All of this was quite a mess and took a long time.
Minusy: Communication was lacking...
Minusy: The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on.
Plusy: Didn’t have to pay for our carry on bags where we did have to pay ridiculous 38$ us for one of our carry on because it was slightly too big
Minusy: Scolded by check in agent for being late, when there was well enough time to make it if plane was on time. It was actually 30 min late, so it was totally unnecessary. Forced to check our bags but they did make the transfer and picked up fast at Cusco.
Plusy: the good treatment of the staff
Minusy: the flight schedule at dawn is usually a bit tired
Plusy: Everything on time. 30 minutes ahead of schudle
Plusy: On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up.
Minusy: That they would have turned down the temperature and immediately provided water.
Plusy: Business Class, seat 1L. Comfortable flight. Arrived well rested.
Minusy: The seats were very uncomfortable and cramped.
Plusy: Crew were amazing and helpful.
Plusy: Crew were amazing, always helpful.
Minusy: The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance.
Minusy: Space!!!!
Plusy: Nothing
Minusy: Get a plane that actually works.
Plusy: The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff.
Minusy: Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board.
Minusy: El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM
Plusy: Had to pay extra for my luggage I was only allowed one when it was always two.
Minusy: Having more student deals.
Minusy: ´
Minusy: Better Communication from LATAM.
We didn't know if the flight was going to be cancelled due to the unrest in Santiago.
All worked out.
Plusy: Very smooth, great staff.
Minusy: Water available in waiting area.
Plusy: The flight was canceled and Latam did nothing to help get me on a new flight.
Minusy: Latam has zero customer service skills I went around and around in circles trying to get a new flight.
Plusy: it was ok flight, but on time, very important to me
Minusy: the food... cream cracker and very sweet cake...
Plusy: Efficient processes
Minusy: More diverse snacks
Minusy: More diverse snacks/drinks.
Plusy: Comfortable, quiet Boeing 787-9 plane. Good food. Timely.
Plusy: Great Airplane i felt awesome tha movies the food everything was great with this flight
Minusy: nothing, maybe the Airport at Hanga Roa because we wait so much time!
Plusy: I love the airplane, the service and the food.
Was a GREAT AIRLINE!
Minusy: Maybe innovation...
Plusy: Nothing. It was a short flight with nothing special to mention.
Minusy: The flight actually leaving on time and not half an hour late.
Plusy: Everything was ok
Minusy: Menos tiempo en las escalas
Minusy: The food .
Minusy: They always on time
Plusy: Good seat. Nice aircraft Helpful check in.
Minusy: Don’t charge for seat selection. Every passenger deserves to choose their own comfort.
Plusy: The crew was very friendly and attentive.
Minusy: I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs
Plusy: Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time.
Minusy: The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much.
Minusy: food.
Plusy: nothing, it was awful
Minusy: 4 hour delay for no reason, no vouchers for food or anything.
Plusy: Nothing
Minusy: They force the passengers to tag our bagagge ourself and give wrong directions to do this. And they tried yo force you to pay to change sits.
Minusy: Food quality can be improved a little
Plusy: The food
Minusy: The spaces
Minusy: They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee
Terrible
Plusy: The worst flight in my life
Minusy: Everything
Minusy: With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!
Plusy: The crew was very friendly! The seat was great!
Minusy: suitcase came in torn, cut and did not want to compesate
Plusy: Nothing much, really.
Minusy: Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund.
Minusy: The landing was a bit rough!!
Plusy: Friendly staff clean cabin
Minusy: Not much
Plusy: Very pleasant and professional crew.
Plusy: Seats were fairly comfortable. Almost all seats on planes are tightly crammed together.
Minusy: More options of TV shows to watch.
Plusy: Seats are fairly comfortable. Almost all planes have seats crammed too close together.
Minusy: More choices of TV shows to watch.
Minusy: Flight arrived about 15 minutes late.
Plusy: Didn’t have to pay for our carry on bags where we did have to pay ridiculous 38$ us for one of our carry on because it was slightly too big
Minusy: Scolded by check in agent for being late, when there was well enough time to make it if plane was on time. It was actually 30 min late, so it was totally unnecessary. Forced to check our bags but they did make the transfer and picked up fast at Cusco.
Plusy: the good treatment of the staff
Minusy: the flight schedule at dawn is usually a bit tired
Plusy: Everything on time. 30 minutes ahead of schudle
Plusy: Business Class, seat 1L. Comfortable flight. Arrived well rested.
Plusy: Crew were amazing and helpful.
Plusy: Crew were amazing, always helpful.
Minusy: ´
Minusy: Better Communication from LATAM.
We didn't know if the flight was going to be cancelled due to the unrest in Santiago.
All worked out.
Plusy: Very smooth, great staff.
Minusy: Water available in waiting area.
Plusy: Comfortable, quiet Boeing 787-9 plane. Good food. Timely.
Plusy: Great Airplane i felt awesome tha movies the food everything was great with this flight
Minusy: nothing, maybe the Airport at Hanga Roa because we wait so much time!
Plusy: I love the airplane, the service and the food.
Was a GREAT AIRLINE!
Minusy: Maybe innovation...
Plusy: Good seat. Nice aircraft Helpful check in.
Plusy: The crew was very friendly and attentive.
Minusy: Food quality can be improved a little
Minusy: With the red eye flight, there were limited food options. Probably what happens normally, but it was a third leg of a journey for us an we were hungry!
Plusy: The crew was very friendly! The seat was great!
Minusy: The landing was a bit rough!!
Minusy: Low cost, no frills, but on time. It's what we want and they delivered that today.
Plusy: Good entertainment on board and the crew was fairly attentive, but not as attentive as on other airlines.
Minusy: Food was not great, but at least it was edible. Thought the crew could have also asked about refills more often.
Minusy: Space!!!!
Plusy: Had to pay extra for my luggage I was only allowed one when it was always two.
Minusy: Having more student deals.
Plusy: it was ok flight, but on time, very important to me
Minusy: the food... cream cracker and very sweet cake...
Plusy: Efficient processes
Minusy: More diverse snacks
Minusy: More diverse snacks/drinks.
Plusy: Everything was ok
Minusy: Menos tiempo en las escalas
Minusy: The food .
Minusy: They always on time
Plusy: Nice crew, easy on line and airport check in. Flight slightly delayed but arrived on time.
Minusy: The San Andrés airport was way too small for all the passengers. People sitting in the aisles, clogging up fire exits, Very unsafe. The AC was too low, locals were fanning themselves. Gate was changed, crowds pushing to line up. I’ve never wanted to get on a plane and OUT of the airport so much.
Minusy: food.
Plusy: The food
Minusy: The spaces
Plusy: The crew that flew us there was great
Minusy: they overbooked the flights and the way they communicated it to passengers was a complete disaster. I was able to board and travel but I had to sneak out of the actual line and show my visa appointment receipt to a latam staff person.
It was very hard to talk to the staff most of them were just screaming "go to the line" and were not really keen to listening to what passengers had to say. I found a latam person that wasn't really dealing with this situation and managed to get him to talk to other latam staff about my visa appointment.
It was pretty stressful for me to have to deal with the possibility of missing such an important event without a good reason.
Plusy: Crew were helpful. I was given the wrong seat number and they helped sort it out. They also did priority boarding for us when the queue was ridiculous
Minusy: The check in process was a mess with people going from all queues and it took far too long. They also have me the wrong seat number for boarding causing lots of confusion
An unreliable and uncommunicative Account
Plusy: Close to nothing. If i had to applaud something it would be the fact that you have an option to check in early via your mobile or laptop.
Minusy: LATAM was incredibly unprofessional, alarming, and entirely non-communicative. After a 3 hour delay that caused me (and tons of others) to miss a connecting international flight, LATAM’s telephone servers had the nerve to claim I was a no show and needed to pay them for my absence. This resulted in a long discussion where I was held on hold until they could adequately determine that yes i missed the flight because they held us late. This was the only way that i was able to avoid their charge to me for being a “no show.”
Minusy: Bad
Minusy: Bad
Plusy: When we arrived at airport to check in there was no internet and only people who had checked in much earlier on their phones could go to the boarding area. A large number of people had to wait for "somebody" to write (!) boarding passes.
All of this was quite a mess and took a long time.
Minusy: Communication was lacking...
Minusy: The email we received with our reservation it included a personal belonging and carry on, however at the counter they said in their system it was not registered like that and even though we showed them the confirmation email, they charged us for the carry on.
Plusy: On my way back I asked for water as the cabin was hot .. and I was told to go back to my seat and buckle up.
Minusy: That they would have turned down the temperature and immediately provided water.
Minusy: The seats were very uncomfortable and cramped.
Minusy: The boarding in Rio de Janeiro was great, the land crew was very helpful. In Lima it was below par, the crew was not helpful at all, and no warnings or communications to when to board. Had to wait an hour inside the plane for some sort of maintenance.
Plusy: Nothing
Minusy: Get a plane that actually works.
Plusy: The crew at Juliaca was pretty rude, inefficient and dishonest. Charge me an extra $30 for a carry on, which i couldn't even take on board, according to the woman at desk who was not accommodating at all. Seats are most uncomfortable we've sat in decades. Slowww check in staff.
Minusy: Everything, starting with efficient and friendly enployees. To better quality planes and better amenities on board.
Minusy: El vuelo se atrasó 1 hora y media no comunicaron y cuando llame me indican mal tiempo pero conforme que no había mal tiempo.. no estoy satisfecha con LATAM
Plusy: The flight was canceled and Latam did nothing to help get me on a new flight.
Minusy: Latam has zero customer service skills I went around and around in circles trying to get a new flight.
Plusy: Nothing. It was a short flight with nothing special to mention.
Minusy: The flight actually leaving on time and not half an hour late.
Minusy: Don’t charge for seat selection. Every passenger deserves to choose their own comfort.
Minusy: I traveled with LATAM from USA to Lima however from Lim to Cusco was terrible. I was told st check in that there were no more seats left on the flight. I was told it’s legal for them to sell more tickets than seats and there is nothing they could do but place me in the next available in flight ~4hrs
Plusy: nothing, it was awful
Minusy: 4 hour delay for no reason, no vouchers for food or anything.
Plusy: Nothing
Minusy: They force the passengers to tag our bagagge ourself and give wrong directions to do this. And they tried yo force you to pay to change sits.
Minusy: They tried to charge more Money all the time. During the web check in, they give you the row where the sits are not able to decline. When you try to chance it, they pretend to charge extra fee
Terrible
Plusy: The worst flight in my life
Minusy: Everything
Minusy: suitcase came in torn, cut and did not want to compesate
Plusy: Nothing much, really.
Minusy: Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund.
