LATAM Airlines (LA)
LATAM Airlines (LA)
LATAM Airlines (LA)
LATAM Airlines (LA)
LATAM Airlines (LA)
LATAM Airlines (LA)
| Kod IATA | LA |
|---|---|
| Trasy | 126 |
| Najpopularniejsza trasa | Antofagasta Cerro Moreno–Santiago de Chile |
| Obsługiwane lotniska | 46 |
| Najpopularniejsze lotnisko | Santiago de Chile |
Minusy: suitcase came in torn, cut and did not want to compesate
Plusy: Nothing much, really.
Minusy: Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund.
Minusy: The landing was a bit rough!!
Minusy: They lost one of my bags. Amateur and inefficient company. Avoid at all cost.
Plusy: The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE
Plusy: Forced me to check my carry on even though it was perfectly legal
Plusy: Crew was great!
Seat a bit tight, like all airlines In economy
Minusy: Delay by an hour
Plusy: Crew, on board entertainment...
Minusy: Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies.
Plusy: Everything
Minusy: Nothing
Plusy: Everything
Minusy: Nothing
Plusy: Everything
Minusy: Nothing
Minusy: Unorganized
Plusy: Yes, they did
Minusy: Nothing
Plusy: We were able to get to our destination safely without incident. Plenty of space for overhead baggage.
Minusy: The boarding process was confusing, no announcements in English, so we didn’t understand what was happening. Land crew was great, but the flight crew passed over us for drinks, never came to pickup any trash. Seats were terrible, very uncomfortable for a 3.5 hour flight. Flight delayed 30 min. too.
Plusy: There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on.
Minusy: Turn the air on before you start boarding the flight.
Plusy: Absolutely nothing
Flight was overbooked
Minusy: You can not overbook!!!!!!!
Plusy: The flight was very comfortable
Minusy: The flight should be not delay.. I paid money for been late...45 dollars they don’t appreciate loyalty
Plusy: Crew
Minusy: Everithing else
Minusy: The time it took to open the door upon arrival
Plusy: Not much
Minusy: Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed.
Minusy: The flight was delayed and caused all sorts of problems and headaches. Had to book a new final destination and didn't even make it to my original final destination.
Plusy: Other legs of flight were worse.
Plusy: Flight on time
Departure & arrival
Minusy: Two seats in every set of rows
Plusy: Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals
Plusy: Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals
Minusy: Cadeira dura
Plusy: The crew members were friendly and kind.
Minusy: Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip...
Minusy: English speaking staff.
Plusy: Crew was great!
Minusy: Full hour to drop our bags at ticketing. Otherwise great.
Plusy: The crew was nice, wifi entertainment was available, flight on time
Minusy: offering beverages.
Plusy: Nothing
Minusy: Not to overbook the flight
Plusy: Airport (AEP) was nice, plane and crew were good.
Minusy: The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault.
Nothing special
Plusy: I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?
Minusy: The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!
Upcharges
Plusy: The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice.
Minusy: It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere.
Plusy: Crew was friendly. First class seats fully reclined.
Minusy: I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired
Minusy: There was no free food.
Minusy: I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money.
Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage
Plusy: Fast check in, friendly staff, left earlier
Minusy: Chairs (knees in back)
Plusy: smooth flight
Plusy: Crew is friendly, plane is new and clean
Minusy: they charge to choose seats before hand, shouldn't be a privilege to do so
Minusy: Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️
Minusy: The American Airlines flight was delayed by 1hr. When landing in SFO we waited on the strip for 20mins to get to our gate.
Plusy: Quick comfortable trip.
Minusy: Some food or drinks
Plusy: N/a
Minusy: N/a
Plusy: The early check in
Minusy: N/a
Plusy: Excellent airplane
Minusy: Food
Plusy: On time, friendly staff
Minusy: Bigger seats, better coffee
First flight with Latam was a pleasant surprise!
Plusy: Flight was on time; the plane was clean and well-lit - it actually looked new. Entertainment selection was also surprisingly filled with new movies. The headrest was also very comfortable.
Minusy: Not necessarily a critique, but I did find it very odd, and non-standard, that the all the overhead bins were closed during boarding. It gave the impression that they were all full, when in fact, they were all empty. Planes should have the overhead compartments all open until everyone is on board so people can see what space is available.
Plusy: Yes the crew was great and my veggie meal was great as well
Minusy: The flight was delayed, I guess was not the airline fault
Plusy: Food was good and healthy.
Minusy: Online entertainment didn't work. Crew was rude and unhelpful.
Minusy: I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you.
Plusy: Puntualidad
Plusy: Not much I can think of
Minusy: Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents
Minusy: We got off onto a shaky set of stairs that surely would have been a safety violation in the states.
Plusy: My fellow passengers.
Minusy: Entertainment — too limited, not enough choices, interface/system is outdated.
Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence.
Minusy: No music or movies offered on this flight that was 5 hours long
Plusy: Crew was good.
Plusy: Nothing
Minusy: Be on time and if not, communicate and offer remedies. There was NONE.
Minusy: The landing was a bit rough!!
Plusy: Crew was great!
Seat a bit tight, like all airlines In economy
Plusy: Everything
Minusy: Nothing
Plusy: Everything
Minusy: Nothing
Plusy: Everything
Minusy: Nothing
Plusy: Yes, they did
Minusy: Nothing
Plusy: Flight on time
Departure & arrival
Minusy: Two seats in every set of rows
Plusy: Very friendly and attentive crew; very efficient and timely boarding; surprisingly good meals
Plusy: Very attentive and friendly personnel; efficient and timely boarding: surprisingly good meals
Plusy: The crew members were friendly and kind.
Minusy: Usually your food is excellent, but our chicken was pretty dry this time. Loved having several options for meals and delicious Peruvian beverage choices. Overall, a great trip...
Plusy: Crew was great!
Plusy: Airport (AEP) was nice, plane and crew were good.
Minusy: The only problem was that our flight moved 50 minutes earlier and we didn’t get any email notification from kayak. But that may not be latam fault.
Minusy: There was no free food.
Plusy: Fast check in, friendly staff, left earlier
Minusy: Chairs (knees in back)
Minusy: Great service, excellent food, very good quality, comfortable, thanks so much for everything. ❤️❤️❤️❤️❤️
Plusy: Excellent airplane
Minusy: Food
Plusy: Yes the crew was great and my veggie meal was great as well
Minusy: The flight was delayed, I guess was not the airline fault
Minusy: I can’t think of any thing else you could do better. You really provide a customer first service. I will always fly Latam and advise others to as well. Thank you.
Plusy: Puntualidad
Plusy: Crew was good.
Plusy: Crew, on board entertainment...
Minusy: Boarding was not organized. A lot of food options but only one dish, missed the salad or other options compared to other companies such as Delta, Lufthansa, KLM and etc.. Drinks were ok, lacked alcohol options compared to other companies.
Minusy: The time it took to open the door upon arrival
Plusy: Other legs of flight were worse.
Minusy: English speaking staff.
Minusy: Full hour to drop our bags at ticketing. Otherwise great.
Plusy: The crew was nice, wifi entertainment was available, flight on time
Minusy: offering beverages.
Upcharges
Plusy: The flight itself was fine. The flight attendants were friendly and solicitous. The food was good on the long haul leg of my trip. The trip itself was nice.
Minusy: It seems LATAM changed the way they charge fees in July. The ticket for my return trip included no allowance for checked bags, and that detail wasn't obvious on my reservation information. Imagine my surprise when I check-in for an international flight and I'm told I can't check any luggage because it isn't included on my ticket. I ended up paying $210 to check two bags. Also expect to pay a bit more for decent seat assignments. My default seat assignment was at the very back of the plane, right against the rear bulkhead where seats often can't recline. So, another $60 to move elsewhere.
Plusy: smooth flight
Plusy: Crew is friendly, plane is new and clean
Minusy: they charge to choose seats before hand, shouldn't be a privilege to do so
Plusy: Quick comfortable trip.
Minusy: Some food or drinks
Plusy: N/a
Minusy: N/a
Plusy: The early check in
Minusy: N/a
Plusy: On time, friendly staff
Minusy: Bigger seats, better coffee
First flight with Latam was a pleasant surprise!
Plusy: Flight was on time; the plane was clean and well-lit - it actually looked new. Entertainment selection was also surprisingly filled with new movies. The headrest was also very comfortable.
Minusy: Not necessarily a critique, but I did find it very odd, and non-standard, that the all the overhead bins were closed during boarding. It gave the impression that they were all full, when in fact, they were all empty. Planes should have the overhead compartments all open until everyone is on board so people can see what space is available.
Minusy: We got off onto a shaky set of stairs that surely would have been a safety violation in the states.
Minusy: No music or movies offered on this flight that was 5 hours long
Minusy: suitcase came in torn, cut and did not want to compesate
Plusy: Nothing much, really.
Minusy: Baggage handling. They lost one of my baggages and are giving me a hard time to get a refund.
Minusy: They lost one of my bags. Amateur and inefficient company. Avoid at all cost.
Plusy: The gate agent refused allow us to board..even though fully paid we were checked in and had boarding passes IN HAND..said there was a problem caused by kiwi sjd fid no honor our ticket. We missed 2 planes, had to find. A hotel in Mexico City and buy new tickets to get home. INSANE
Plusy: Forced me to check my carry on even though it was perfectly legal
Minusy: Delay by an hour
Minusy: Unorganized
Plusy: We were able to get to our destination safely without incident. Plenty of space for overhead baggage.
Minusy: The boarding process was confusing, no announcements in English, so we didn’t understand what was happening. Land crew was great, but the flight crew passed over us for drinks, never came to pickup any trash. Seats were terrible, very uncomfortable for a 3.5 hour flight. Flight delayed 30 min. too.
Plusy: There was a blonde flight attendant who was extremely attractive which distracted from how hot the plane was during boarding and prior to take off since the air was not on.
Minusy: Turn the air on before you start boarding the flight.
Plusy: Absolutely nothing
Flight was overbooked
Minusy: You can not overbook!!!!!!!
Plusy: The flight was very comfortable
Minusy: The flight should be not delay.. I paid money for been late...45 dollars they don’t appreciate loyalty
Plusy: Crew
Minusy: Everithing else
Plusy: Not much
Minusy: Check in process was a nightmare. Staff was rude and unhelpful. Flight was delayed and staff mis-informed.
Minusy: The flight was delayed and caused all sorts of problems and headaches. Had to book a new final destination and didn't even make it to my original final destination.
Minusy: Cadeira dura
Plusy: Nothing
Minusy: Not to overbook the flight
Nothing special
Plusy: I'm not sure since I slept through most of the 90 minute flight, which is a good sign, I guess. It was an older plane with no entertainment system, but I hate those things, so fine by me. I missed the food this time around, but it was a crappy cold sandwich when I took the same flight a few weeks earlier, but it's a 90 minute flight, so what do you expect?
Minusy: The boarding process was pointless While this is a quirk of the airport, the airline should change their procedure for this scenario. LATAM splits passengers into different groups: first class, special needs, priority because you paid, everybody else. That's fine at most airports. At Santiago's airport, however, passengers ride a bus from the gate to the plane, mixing up all the groups on the bus, so what's the point? Worse, special needs passengers were the first to get on the bus, but end up last to get off screwing over the elderly and those with small children. What a system!
Plusy: Crew was friendly. First class seats fully reclined.
Minusy: I have flown LATAM several times recently, and ALL the planes are old. They are showing their age. For the prices LATAM charges, they should modernize their dated planes. Also, the food leaves much to be desired
Minusy: I couldn’t fly because at check in they asked me to pay for my 2 luggages and I couldn’t afford it so they let me out of my flight and now they don’t want to return my money.
Worse airline I’ve ever seen. I’ve been flying international for 20 years and never saw a flight you have to pay for Luggage
Minusy: The American Airlines flight was delayed by 1hr. When landing in SFO we waited on the strip for 20mins to get to our gate.
Plusy: Food was good and healthy.
Minusy: Online entertainment didn't work. Crew was rude and unhelpful.
Plusy: Not much I can think of
Minusy: Undisclosed charges for bags and a check on that lasted over 30 minutes and my entire family ogn6 people were scattered throughout plane with absolutely no effort to put young kids next to parents
Plusy: My fellow passengers.
Minusy: Entertainment — too limited, not enough choices, interface/system is outdated.
Terrible service — no food service for entire first part of flight. Cancelled meal because of turbulence.
Plusy: Nothing
Minusy: Be on time and if not, communicate and offer remedies. There was NONE.
