Opinie turystów
OGÓLNA OCENA
7,9
Dobry
Na podstawie 1 563 opinii
Ogólnie
8,0
Wejście na pokład
7,9
Komfort
8,0
Załoga
8,3
Rozrywka pokładowa
7,8
Jedzenie
7,7
Znajdź tanie loty liniami Hainan Airlines
W obie strony
Ekonomiczna
Informacje Hainan Airlines
| Kod IATA | HU |
|---|---|
| Trasy | 609 |
| Najpopularniejsza trasa | Pekin Capital–Haikou Meilan Intl |
| Obsługiwane lotniska | 105 |
| Najpopularniejsze lotnisko | Pekin Capital |
Najnowsze opinie
- Wszystkie opinie
- Pozytywne
- Neutralne
- Negatywne
-
4,5
Plusy: Na
Minusy: Over one and an half hours delay - sitting on the airplane
Opinia od
-
10,0
Minusy: Everting was Good no complain.
Opinia od
-
10,0
Plusy: Lots of movie options, the food was good (had multiple food dish options for each meal)
Opinia od
-
8,3
Plusy: Good and pleasant service, new plane very clean including regular WC cleanups
Minusy: Boarding could have been done in groups
Opinia od
-
10,0
Plusy: Crew and food are excellent
Opinia od
-
2,0
Plusy: I would like to never fly through China again
Minusy: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
Opinia od
-
10,0
Plusy: Everything was great, service on flight was really nice.
Minusy: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
Opinia od
-
5,3
Plusy: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Minusy: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
Opinia od
-
8,6
Minusy: perfect flight
Opinia od
-
2,0
Plusy: Seat
Minusy: Entertainment
Opinia od
-
2,0
Plusy: Price
Minusy: On time boarding
Opinia od
-
6,3
Plusy: New aircraft used like their 787-800s
Minusy: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
Opinia od
-
6,3
Plusy: For the price, Hainan is a good value.
Minusy: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
Opinia od
-
10,0
Plusy: Hainan airline it's just amazing.
Minusy: They did everything on high customer expectations level.
Opinia od
-
9,6
Plusy: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Minusy: The flight was delayed for more than two hours. Upset with it.
Opinia od
-
9,6
Minusy: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
Opinia od
-
5,0
Plusy: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
Opinia od
-
7,3
Plusy: Good entertainment system
Minusy: Chaotic boarding process
Opinia od
-
7,3
Minusy: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
Opinia od
-
2,0
Plusy: We like the people doesn’t even want to help you !!!!!
Minusy: The worst customer service and Communication airline ever. A lot of things can be done better
Opinia od
-
7,6
Plusy: The crew was great!
Minusy: More space
Opinia od
-
7,0
Plusy: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Minusy: The switch from one terminal to the next was horrible
Opinia od
-
7,6
Plusy: Entertainment system
Minusy: Food
Opinia od
-
2,0
Minusy: I miss the flight and I need to change it please
Opinia od
-
9,6
Minusy: Poor connection
Opinia od
-
2,0
Plusy: I did not like it.
Minusy: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
Opinia od
-
2,0
Plusy: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Minusy: Do not offer a route that you are not going to or have approval to fly.
Opinia od
-
10,0
Plusy: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
Opinia od
-
9,6
Minusy: Food
Opinia od
-
9,6
Minusy: Food
Opinia od
-
10,0
Plusy: 787 Plane, leg space, polite and beautiful staff + service.
Minusy: Need to improve on food
Opinia od
-
8,0
Plusy: Yes
Minusy: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
Opinia od
-
10,0
Plusy: too early to say
Opinia od
-
8,6
Plusy: did not get lost
Minusy: in Xian, had been led to walk long distance and wait in wrong gate
Opinia od
-
8,8
Plusy: Smiles，answer calls, clean toilets
Minusy: Some notes in toilet might be inaccurate like ask us to install waste bin?
Opinia od
-
6,6
Plusy: Seating was Comfortable.
Minusy: Cancel the day of the flight. Had to leave the next day.
Opinia od
-
8,6
Plusy: Excellent crew, kind, helpful and smiling Nice food Good plane
Minusy: Limited movie selection, considering this long flight
Opinia od
-
10,0
Plusy: Hawaiian really is a hospitable airline, they have a good heart.
Opinia od
-
9,0
Minusy: More movies in different languages
Opinia od
-
9,6
Plusy: The airplane is super modern, with AC sockets and entertainment in all economy class. The crew is the most dedicated and caring that I have experienced.
Minusy: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
Opinia od
-
9,3
Plusy: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
Minusy: The domestic flight food was only bearable.
Opinia od
-
5,0
Plusy: Crew was attentive
Minusy: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
Opinia od
-
10,0
Minusy: Airline lounges
Opinia od
-
10,0
Minusy: Airline Lounges
Opinia od
-
10,0
Plusy: Comfortable, kind staff, and great amenities provided on board.
Opinia od
-
10,0
Plusy: Awesome!
Minusy: Nothing!
Opinia od
-
10,0
Plusy: Very happy with all the services!
Opinia od
-
10,0
Plusy: Great crew. Food. Lay flat bed.
Opinia od
-
3,3
Minusy: The seat super uncomfortable and narrow.
Opinia od
-
4,3
Plusy: Nice plane and crew.
Minusy: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
Opinia od
-
4,3
Minusy: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
Opinia od
-
7,6
Plusy: Nice crew
Minusy: My passport number was incorrect leading to an inconvenience at check in
Opinia od
-
8,3
Minusy: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
Opinia od
-
9,6
Plusy: More leg room for economy class would always be much appreciated.
Opinia od
-
2,0
Plusy: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Minusy: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
Opinia od
-
4,6
Just another Chinese airline.
Plusy: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
Minusy: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
Opinia od
-
3,3
Better than most Chinese airlines.
Plusy: So this is just a tad bit better than most Chinese airlines. Just a little.
Minusy: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
Opinia od
-
10,0
On time
Plusy: Customs really fast
Opinia od
-
8,6
Plusy: Nice crew and they spoke English.
Opinia od
-
8,0
Plusy: Delayed and would have appreciated more snacks.
Opinia od
-
10,0
Minusy: Everting was Good no complain.
Opinia od
-
10,0
Plusy: Lots of movie options, the food was good (had multiple food dish options for each meal)
Opinia od
-
10,0
Plusy: Crew and food are excellent
Opinia od
-
10,0
Plusy: Everything was great, service on flight was really nice.
Minusy: Transferring suitcases between 3 flights was not great, with security check etc. Would fly with them again. Anytime, no hesitation.
Opinia od
-
8,6
Minusy: perfect flight
Opinia od
-
10,0
Plusy: Hainan airline it's just amazing.
Minusy: They did everything on high customer expectations level.
Opinia od
-
9,6
Plusy: Boarding was fast. Taking-off and landing were very smooth. The crew are friendly and polite. They even served lunch for this two hours flight. I like the windows that changes color. You can have a good nip even during the day.
Minusy: The flight was delayed for more than two hours. Upset with it.
Opinia od
-
9,6
Minusy: Only one issue needs to be improved is transfer from Chengdu to Beijing. I had to claim my two luggage first, then I push the luggage cart walked outside of the building from T1 to T2 about 10mins. Neither crews nor signs show the transfer way!
Opinia od
-
9,6
Minusy: Poor connection
Opinia od
-
10,0
Plusy: The flight attendants were very nice and efficient. Food was good and the wine selections were appropriate for the type of food served.
Opinia od
-
9,6
Minusy: Food
Opinia od
-
9,6
Minusy: Food
Opinia od
-
10,0
Plusy: 787 Plane, leg space, polite and beautiful staff + service.
Minusy: Need to improve on food
Opinia od
-
10,0
Plusy: too early to say
Opinia od
-
8,6
Plusy: did not get lost
Minusy: in Xian, had been led to walk long distance and wait in wrong gate
Opinia od
-
8,8
Plusy: Smiles，answer calls, clean toilets
Minusy: Some notes in toilet might be inaccurate like ask us to install waste bin?
Opinia od
-
8,6
Plusy: Excellent crew, kind, helpful and smiling Nice food Good plane
Minusy: Limited movie selection, considering this long flight
Opinia od
-
10,0
Plusy: Hawaiian really is a hospitable airline, they have a good heart.
Opinia od
-
9,0
Minusy: More movies in different languages
Opinia od
-
9,6
Plusy: The airplane is super modern, with AC sockets and entertainment in all economy class. The crew is the most dedicated and caring that I have experienced.
Minusy: Option to select Kosher meals etc., as well as have a more "Western-friendly" breakfast option.
Opinia od
-
9,3
Plusy: Great price, great crew, impressive international flight. Hainan rivals Cathay Pacific, China Air,
Minusy: The domestic flight food was only bearable.
Opinia od
-
10,0
Minusy: Airline lounges
Opinia od
-
10,0
Minusy: Airline Lounges
Opinia od
-
10,0
Plusy: Comfortable, kind staff, and great amenities provided on board.
Opinia od
-
10,0
Plusy: Awesome!
Minusy: Nothing!
Opinia od
-
10,0
Plusy: Very happy with all the services!
Opinia od
-
10,0
Plusy: Great crew. Food. Lay flat bed.
Opinia od
-
9,6
Plusy: More leg room for economy class would always be much appreciated.
Opinia od
-
10,0
On time
Plusy: Customs really fast
Opinia od
-
8,6
Plusy: Nice crew and they spoke English.
Opinia od
-
8,3
Plusy: Good and pleasant service, new plane very clean including regular WC cleanups
Minusy: Boarding could have been done in groups
Opinia od
-
7,3
Plusy: Good entertainment system
Minusy: Chaotic boarding process
Opinia od
-
7,3
Minusy: Kiosks in Guangzhou would not accept passport, perhaps because I am a foreigner. This forced me to wait in line with checked bag customers, though I only needed a boarding pass.
Opinia od
-
7,6
Plusy: The crew was great!
Minusy: More space
Opinia od
-
7,0
Plusy: Crew was kind and checked in with me to see if I wanted to eat after I missed a meal. The stewardess didn't have to come back but she checked in and i appreciate it.
Minusy: The switch from one terminal to the next was horrible
Opinia od
-
7,6
Plusy: Entertainment system
Minusy: Food
Opinia od
-
8,0
Plusy: Yes
Minusy: It was comfortable flights, reasonable price , very nice crew, they got me all I need.
Opinia od
-
6,6
Plusy: Seating was Comfortable.
Minusy: Cancel the day of the flight. Had to leave the next day.
Opinia od
-
7,6
Plusy: Nice crew
Minusy: My passport number was incorrect leading to an inconvenience at check in
Opinia od
-
8,3
Minusy: I was not able to get an aisle seat when I requested it at the check-in desk. I understand the flight was full though so it was not possible.
Opinia od
-
8,0
Plusy: Delayed and would have appreciated more snacks.
Opinia od
-
4,5
Plusy: Na
Minusy: Over one and an half hours delay - sitting on the airplane
Opinia od
-
2,0
Plusy: I would like to never fly through China again
Minusy: I had a 9 hour layover in Beijing and they still couldn’t get my bag on the plane to Seattle
Opinia od
-
5,3
Plusy: I had a very bad experience on checking in. I went to check in at Beijing Capital airport over 1 hour (about at least 65-70 minutes) earlier than the time of taking off on Nov. 2, However, I wasn’t allowed to check in. The staff said I was late and asked me to spend extra $200 to reschedule my flight. Therefore I had to spend $200 on changing my flight to next day on November 3, which was one day late back to Boston than I expected. That’s too bad and incredible!
Minusy: There are a couple of things need to be improved. First of all, the food were not fresh, especially the salad dish. In mean dish, the beef cooked with too much dark source and tasted salty. Hope you could improve the food quality near future! Secondly, the luggages came out too late. All passengers had waited for their luggages for more than 1hour, which was really too long. Please consider about the concerns! Thanks!
Opinia od
-
2,0
Plusy: Seat
Minusy: Entertainment
Opinia od
-
2,0
Plusy: Price
Minusy: On time boarding
Opinia od
-
6,3
Plusy: New aircraft used like their 787-800s
Minusy: Since Hainan is a Chinese airline, a lot Ig Ygritte move and music choices are Chinese, but I wish they had more non-Chinese content and choices
Opinia od
-
6,3
Plusy: For the price, Hainan is a good value.
Minusy: I find that hainan just isn’t as “polished” as perhaps other air carriers in Asia are such as Cathay, Thai or Singapore
Opinia od
-
5,0
Plusy: The flight per se is not too bad. But the transit in Beijing is horrible. A shuttle bus ran almost 20 minutes to get us from landing spot to luggage pick up and waited another 20 min to get our luggage. We almost missed our next flight and the airport staff didn't want to help at all.
Opinia od
-
2,0
Plusy: We like the people doesn’t even want to help you !!!!!
Minusy: The worst customer service and Communication airline ever. A lot of things can be done better
Opinia od
-
2,0
Minusy: I miss the flight and I need to change it please
Opinia od
-
2,0
Plusy: I did not like it.
Minusy: Don't offer a flight for an overseas destination that you cannot fly to. my flight was canceled so I did not need this connecting flight and had to wait two months for the ticket money to be fully refunded, after many phone calls.
Opinia od
-
2,0
Plusy: The flight was cancelled leaving me scrambling and paying extra to get to my destination.
Minusy: Do not offer a route that you are not going to or have approval to fly.
Opinia od
-
5,0
Plusy: Crew was attentive
Minusy: No vegan options, flight was delayed, missed connecting flight, stayed in lounge
Opinia od
-
3,3
Minusy: The seat super uncomfortable and narrow.
Opinia od
-
4,3
Plusy: Nice plane and crew.
Minusy: Many delays, lack of communication. Nearly two hours waiting on the tarmac.
Opinia od
-
4,3
Minusy: During my transit of 11h00 in Beijing i was stuck in an area without anything. I asked the Hainan crew to get something to drink and their answer was wait 3 hours before departure and you ll go trough immigration...... Hainan never more !!!!
Opinia od
-
2,0
Plusy: nothing I had a horible experience traviing through kayak and as a person that travels once a month i will never use your company again. I have neve been more screwed over then I was using your services and will not only myself not use you again but will and have told eveyone i know not to use you.
Minusy: that as i tried to explain my issue you put a cap on what can be written( it stopped me from explaining my issue). horrible service and when i called i was given a run around in a third world country and left to fend for myself. I still cant explain my situation disaponiting kayak!!!!!!!
Opinia od
-
4,6
Just another Chinese airline.
Plusy: You get what you pay for with the cheap tickets. That’s all I can say about it. Comfort was OK when you sit in the premium economy. Nobody next to me and not crowded like the back of the plane.
Minusy: You’d think someone on board would speak English. The crew were just morons. They also lost my bags in the connection. Good luck dealing with baggage claim....
Opinia od
-
3,3
Better than most Chinese airlines.
Plusy: So this is just a tad bit better than most Chinese airlines. Just a little.
Minusy: Food sucked, bags lost, nobody speaks English. Entertainment is ridiculous.
Opinia od
Status lotu
Hainan Airlines - Mapa połączeń lotniczych
Popularne trasy
Lot
Miejsce wylotu
Cel podróży
niedz.
pon.
wt.
śr.
czw.
pt.
sob.
N
P
W
Ś
C
P
S
7008
Kanton
CAN
Haikou
HAK
7196
Fuzhou
FOC
Pekin
PEK
7362
Hangzhou
HGH
Kanton
CAN
7856
Nanchang
KHN
Haikou
HAK
7079
Pekin
PEK
Sanya
SYX
7080
Sanya
SYX
Pekin
PEK
7856
Urumczi
URC
Nanchang
KHN
7238
Xi'an
XIY
Pekin
PEK
7237
Pekin
PEK
Xi'an
XIY
7855
Haikou
HAK
Nanchang
KHN
7855
Nanchang
KHN
Urumczi
URC
7081
Haikou
HAK
Pekin
PEK
7617
Pekin
PEK
Wuhai
WUA
7618
Wuhai
WUA
Pekin
PEK
7461
Kanton
CAN
Hangzhou
HGH
7007
Haikou
HAK
Kanton
CAN
7461
Hangzhou
HGH
Jinzhou
JNZ
7462
Jinzhou
JNZ
Hangzhou
HGH
7244
Kanton
CAN
Dongying
DOY
7243
Dalian
DLC
Dongying
DOY
7243
Dongying
DOY
Kanton
CAN
7244
Dongying
DOY
Dalian
DLC
7975
Pekin
PEK
Toronto
YYZ
7976
Toronto
YYZ
Pekin
PEK
7307
Shenzhen
SZX
Linfen
LFQ
7308
Linfen
LFQ
Shenzhen
SZX
7752
Chengdu
CTU
Shenzhen
SZX
7247
Pekin
PEK
Chengdu
CTU
7195
Pekin
PEK
Fuzhou
FOC
7211
Pekin
PEK
Kunming
KMG
7601
Pekin
PEK
Szanghaj
SHA
7602
Szanghaj
SHA
Pekin
PEK
7751
Shenzhen
SZX
Chengdu
CTU
7867
Xi'an
XIY
Kanton
CAN
7212
Kunming
KMG
Pekin
PEK
7158
Nanning
NNG
Pekin
PEK
7157
Pekin
PEK
Nanning
NNG
7278
Hangzhou
HGH
Pekin
PEK
7182
Pekin
PEK
Haikou
HAK
7017
Haikou
HAK
Shenzhen
SZX
7807
Pekin
PEK
Kanton
CAN
7794
Nanchang
KHN
Pekin
PEK
7793
Pekin
PEK
Nanchang
KHN
7874
Shenzhen
SZX
Xi'an
XIY
7873
Xi'an
XIY
Shenzhen
SZX
492
Bruksela
BRU
Pekin
PEK
491
Pekin
PEK
Bruksela
BRU
7808
Kanton
CAN
Pekin
PEK
7289
Pekin
PEK
Guiyang
KWE
7176
Hohhot
HET
Pekin
PEK
7175
Pekin
PEK
Hohhot
HET
7191
Pekin
PEK
Xiamen
XMN
7192
Xiamen
XMN
Pekin
PEK
7708
Shenzhen
SZX
Pekin
PEK
7868
Kanton
CAN
Xi'an
XIY
7161
Pekin
PEK
Chongqing
CKG
7709
Pekin
PEK
Shenzhen
SZX
7394
Hangzhou
HGH
Shenzhen
SZX
7135
Pekin
PEK
Changsha
CSX
7393
Shenzhen
SZX
Hangzhou
HGH
7018
Shenzhen
SZX
Haikou
HAK
7277
Pekin
PEK
Hangzhou
HGH
7633
Sanya
SYX
Guiyang
KWE
7148
Chengdu
CTU
Pekin
PEK
7743
Kaszgar
KHG
Urumczi
URC
7107
Pekin
PEK
Yan’an
ENY
7743
Urumczi
URC
Shenzhen
SZX
7634
Guiyang
KWE
Sanya
SYX
7744
Shenzhen
SZX
Urumczi
URC
7744
Urumczi
URC
Kaszgar
KHG
7162
Chongqing
CKG
Pekin
PEK
7290
Guiyang
KWE
Pekin
PEK
7636
Changsha
CSX
Pekin
PEK
7145
Pekin
PEK
Urumczi
URC
7108
Yan’an
ENY
Pekin
PEK
7246
Urumczi
URC
Pekin
PEK
7785
Hohhot
HET
Harbin
HRB
7785
Sanya
SYX
Hohhot
HET
7786
Hohhot
HET
Sanya
SYX
7786
Harbin
HRB
Hohhot
HET
Hainan Airlines - Najpopularniejsze lotniska
- Lotnisko Pekin Capital (PEK)
- Lotnisko Shenzhen (SZX)
- Lotnisko Xi'an (XIY)
- Lotnisko Haikou Meilan Intl (HAK)
- Lotnisko Chongqing (CKG)
- Lotnisko Kanton Guangzhou (CAN)
- Lotnisko Chengdu-Shuangliu (CTU)
- Lotnisko Szanghaj Pu Dong (PVG)
- Lotnisko Szanghaj Hongqiao (SHA)
- Lotnisko Changsha Huanghua Intl (CSX)
- Lotnisko Hangzhou (HGH)
- Lotnisko Wenzhou (WNZ)
- Lotnisko Czengczou Zhengzhou (CGO)
- Lotnisko Sanya Phoenix Intl (SYX)
- Lotnisko Boston Logan Intl (BOS)
Informacje o liniach Hainan Airlines
- HU Kod IATA
- +49 30 315 189 522 Tel.
- hainanairlines.com Odwiedź
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