Znajdź tanie loty liniami Czech Airlines

Carry-on luggage mishandled

Minusy: All passengers were told they had to check their carry-on luggage at plane-side because there were no overhead bins and not enough room under the seats. Both statements were false.

Poor service by Czech airlines checkin staff in Budapest

Minusy: The staff were very slow and rude when I checked in on Friday July 21. I had to pay to check a bag and the credit card machine was not working at the counter. So myself and others had to goto another and this person was very rude and unpleasant. Her machine also was not working and was told to go downstairs to the ATM snd get cash. Which I didn't need and would be charged a fee. Finally my card worked (others were less fortunate). Still the person took forever and was making copies of card numbers on carbon paper I believe to show payment proof. I was uncomfortable with this from a card security perspective and asked her about this. She said it was none of my business and why do I care. I fly many places and this is the worst service I have ever received by an airline. I am also a very friendly person and understand when things can be challenging but this staff of 3 was aweful.

Baggage

Minusy: It was not mentioned in the tickets that it's without baggage.

Minusy: It was last uncomfortable seat, but not the last free one.

Czech Airlines completely failed - lost all luggage & slow service

Minusy: Czech Airlines flew the plane from St Petersburg to Prague with no checked luggage for anyone on board. We waited about 30 minutes at the baggage claim, no luggage showed up, and then there were only 2 people from Czech Airlines to help over 100 people process the lost luggage claims, which took another 4 hours, for a flight that was already delayed almost 2 hours. I would never fly this airline again due to this incompetence, poor service, and treatment. At least we got our luggage back about 36 hours later.

Flight was late

Plusy: Once on board crew was attentive

Minusy: Delay after delay. Long wait periods even when on board. Crew challenged even at gate to check in. No clear direction to lines at desk to check in. People getting confused signals.