Opinie turystów
OGÓLNA OCENA
7,8
Dobry
Na podstawie 925 opinii
Ogólnie
8,0
Wejście na pokład
7,8
Komfort
8,0
Załoga
8,3
Rozrywka pokładowa
7,7
Jedzenie
7,6
Najnowsze opinie
- Wszystkie opinie
- Pozytywne
- Neutralne
- Negatywne
-
0,0
Minusy: Refund for our cancelled flight
Opinia od
-
9,6
Plusy: Crew was friendly and helpful
Minusy: Nothing to complain about, and I am one who tends to complain when the opportunity truly presents itself. I have moved over to Avianca as my primary airline in Brazil, which amounts to 8 or 10 flights per year.
Opinia od
-
9,6
Plusy: They are, so far, great in terms of friendliness, efficiency, and looking to my needs, whatever that tends to be. I fly a lot in many countries. Avianca has become my 'go to' airline in Brazil, even though I have many choices there.
Minusy: Nothing that I can think of needs to be improved.
Opinia od
-
6,0
Plusy: Big and new airplane. Not usual to inside Flight. Got before time
Minusy: They could offer for 2 hours flight more then just water
Opinia od
-
2,6
Minusy: Find another company. Don't go Avianca!!!
Opinia od
-
9,0
Plusy: O espaço entre cadeiras, mesmo nos assentos comuns, não atrapalhava sentar, mesmo para esta estrutura de 2,06m de altura.
Minusy: A comida e bebida podem melhorar. Não houve cobrança, mas o que foi entregue (bolinho e água) deixou bem a desejar em relação a outras companias.
Opinia od
-
2,0
Minusy: I had the worst reception in check-in I ever had in all my life. I Will never travel with Avianca anymore.
Opinia od
-
8,3
Plusy: Seat space was generous, food was very good and served multiple times, good beverages, friendly crew, no delays
Minusy: Boarding could be a bit faster, the plane was a bit dirty with papers and old cups they didnt clean. Baggage drop slowwww as usual.
Opinia od
-
9,6
Plusy: Crew was very kind and helpfull, airplane was new
Minusy: beverages
Opinia od
-
3,6
Plusy: Ok seat space, standard plane, nothing major despite some turbulence.
Minusy: Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.
Opinia od
-
9,3
Plusy: Crew was amazing
Minusy: Movie selection was pretty good. Some more recent movies would be good.
Opinia od
-
2,0
Plusy: Flight didn’t happen. Stuck in São Paulo
Minusy: Everything
Opinia od
-
8,8
Plusy: Good service for the price
Opinia od
-
8,0
Plusy: Very friendly and good overal for a great price.
Minusy: The food (I had beef with rice and vegetables) was just not good and I’m not a pick person in general.
Opinia od
-
3,3
Minusy: How can you serve breakfast on a 10 hr flight and not offer coffee or tea??
Opinia od
-
8,0
Effective boarding but not on time
Plusy: Warm sandwich served with juice or soft drink
Minusy: The late arrival at destination
Opinia od
-
10,0
Excellent
Plusy: On time; friendly crew, update plan (spacious) , good catering.
Opinia od
-
8,3
Plusy: Crew is nice, food is good, comfort and travelling kits.
Minusy: Chaotic boarding in Bogota, with no priority whether business class or not. Broken luggage upon arrival after a long delivery time.
Opinia od
-
7,0
Minusy: Poor food swllection
Opinia od
-
7,6
Minusy: Should able to provide extra food upon request. Crew should speak English well as it is a tourist destination.
Opinia od
-
2,0
Flight didn’t exist
Plusy: Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist. Avianca Airlines flight was 9am. I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off. Later checking directly to Avianca website.
Minusy: I might still search through Kayak for general search (like Skyscanner) But I will never purchase through kayak again. I will only purchase directly through the airline website.
Opinia od
-
10,0
Plusy: On time, efficient boarding, entertainment console.
Opinia od
-
10,0
Great
Plusy: Snack was good, smooth landing
Opinia od
-
10,0
Plusy: Avianca served lunch!! And flight left on time
Opinia od
-
2,0
No respect for Avianca Diamond members
Plusy: Nothing
Minusy: The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down
Opinia od
-
8,0
Minusy: Breakfast was not good
Opinia od
-
8,6
Great experience all together.
Plusy: Airplane was clean and New.
Minusy: Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.
Opinia od
-
10,0
Quick flight
Plusy: Very quick and on time.
Minusy: Everything was Fine
Opinia od
-
8,3
Plusy: That the food was served hot. The entertainment options were amazing.
Minusy: The closeness of the seat. Boarded late with no announcement or notification. Although, the boarding process was pretty swift.
Opinia od
-
9,3
Plusy: I liked that the food was served hot. The entertainment options were amazing.
Minusy: The closeness of the seats.
Opinia od
-
2,0
Excessive delay
Minusy: The flight was delayed in more than an hour. Great morosity of the crew to get us into the airplane, once it arrived.
Opinia od
-
5,0
Minusy: The check in was open too late. The plain is not comfortable Boarding was very confusing
Opinia od
-
2,0
Terrible
Plusy: Nothing!
Minusy: They wouldn't let my party board the flight because we were "late". Our flight left at 2330 and and arrived at the terminal at 2315. Unbeknownst to us, check in started at 2230 and when we arrived, they informed us that they had already removed our bags from the plane. By far the worst traveling experience ever. Please avoid at all cost.
Opinia od
-
7,6
On time or even before time
Plusy: On time
Minusy: The check in process. I had impression there is no checking fee for first bag. But I had to pay R80 for each bag. Food was lousy. Very limited entertainment.
Opinia od
-
8,0
Plusy: On time
Minusy: Entertainment and food
Opinia od
-
10,0
Plusy: Friendly crew and great timing.
Opinia od
-
2,0
Horrible Customer Service/ Flight
Plusy: Nothing will never fly with them again!
Minusy: The staff was extremely rude and racist! They canceled my flight without notice at all and I had to get back for a funeral.
Opinia od
-
2,0
Don’t EVER fly with them!
Plusy: Nothing!
Minusy: Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!
Opinia od
-
3,3
Avianca Brazil
Plusy: The food was decent
Minusy: The crew was not friendly (racist it seemed)
Opinia od
-
3,6
Avianca Brazil
Plusy: The flight was short and smooth
Minusy: The crew needs better customer service
Opinia od
-
4,3
Very disappointed in business class
Plusy: Crew was sort of apologetic
Minusy: I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.
Opinia od
-
7,6
Not bad but room for improvement
Plusy: The flight was on time, and the crew was fantastic. I do like the ambience of the plane and red crew outfits. Overall pleasant experience.
Minusy: Check-in was painfully and brutally slow. It took about 20-30 minutes to check in each family which was very annoying. Seats were okay in terms of comfort and the on board entertainment was good but nothing outstanding.
Opinia od
-
10,0
Plusy: Flight on time.
Minusy: I liked everything at all, but as suggestion, some flight attendants couldn’t speak English very well... it’s not a big deal, but it’s just something to improve your attendance. And a long line to make check in in JFK was so bad.
Opinia od
-
9,6
Good all around
Plusy: Timeliness seems to be a tad of an issue for Avianca as both flights were slightly delayed but service, extra room space and overall entertainment more than made it up for it. Grateful for Int'l airlines like Avianca which serve food on short flights.
Opinia od
-
9,6
Good all around
Plusy: The flight was slightly delayed which only concerned me since I had a relatively short layover but otherwise service, room space and entertainment were great.
Opinia od
-
7,0
Plusy: No delays. Nobody was sitting next to me. Friendly crew.
Minusy: No legroom.
Opinia od
-
5,6
Minusy: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
Opinia od
-
5,2
Minusy: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
Opinia od
-
9,0
Plusy: Good clean new plane, crew very helpful.
Minusy: The flight departure time was retarded 2hours after having booked it. The food has a long way to go to be good.
Opinia od
-
9,6
Nice service!
Plusy: I got a flight Miami SaoPaolo and Then Santiago. Oth flights were really good!!
Minusy: If you have to pay for luggage overweight they send you to another line and make you wait a long time! This could Definitely improve. This was in the Miami Airport.
Opinia od
-
9,3
Awesome flight
Plusy: The crew was great, food was also very good! It was a great flight!
Minusy: I would add more móveis and Tv shows
Opinia od
-
10,0
Good trip to Sao Paulo
Plusy: The attention and the food
Minusy: All was good
Opinia od
-
2,0
Minusy: The airline failed to notify me on the cancelation:-(
Opinia od
-
8,0
Plusy: Attention
Opinia od
-
10,0
Plusy: Food in economy is actually good. Staff is friendly and the aircraft was clean and on time. Can’t ask for anything more for an international flight.
Opinia od
-
2,0
Minusy: The flight was delayed for almost 2 hours, without receiving any information. On board there was no blanket available, and the air conditioning was set much too cold. The sandwich they served for breakfast was soaked in water because they heated it up with the box closed. I think I won´t choose Avianca again...
Opinia od
-
10,0
Only Avianca for now on!
Plusy: Efficiency
Minusy: no, they great
Opinia od
-
10,0
Plusy: Great food offered in flight even thought the flight duration was short!
Opinia od
-
2,3
Crew / Boarding
Minusy: Crew is very stockborn, don’t spected anything from the flight attendants, seats looks like very close to the others compared with other airlines company. Almost no food for a flight over 8 hours.
Opinia od
-
5,6
Good flight, bad service
Plusy: Good flight, little tubulance, they served breakfast on a less than 3 hour flight
Minusy: We had our seats changed to emergency exit seats before boarding plane. Once we sat down and were getting ready to take off, the flight attendant asked my husband to move to another seat because he doesn’t speak Portuguese. Very awkward situation and made the whole Flight experience unenjoyable.
Opinia od
-
9,6
Plusy: Crew was friendly and helpful
Minusy: Nothing to complain about, and I am one who tends to complain when the opportunity truly presents itself. I have moved over to Avianca as my primary airline in Brazil, which amounts to 8 or 10 flights per year.
Opinia od
-
9,6
Plusy: They are, so far, great in terms of friendliness, efficiency, and looking to my needs, whatever that tends to be. I fly a lot in many countries. Avianca has become my 'go to' airline in Brazil, even though I have many choices there.
Minusy: Nothing that I can think of needs to be improved.
Opinia od
-
9,0
Plusy: O espaço entre cadeiras, mesmo nos assentos comuns, não atrapalhava sentar, mesmo para esta estrutura de 2,06m de altura.
Minusy: A comida e bebida podem melhorar. Não houve cobrança, mas o que foi entregue (bolinho e água) deixou bem a desejar em relação a outras companias.
Opinia od
-
9,6
Plusy: Crew was very kind and helpfull, airplane was new
Minusy: beverages
Opinia od
-
9,3
Plusy: Crew was amazing
Minusy: Movie selection was pretty good. Some more recent movies would be good.
Opinia od
-
8,8
Plusy: Good service for the price
Opinia od
-
10,0
Excellent
Plusy: On time; friendly crew, update plan (spacious) , good catering.
Opinia od
-
10,0
Plusy: On time, efficient boarding, entertainment console.
Opinia od
-
10,0
Great
Plusy: Snack was good, smooth landing
Opinia od
-
10,0
Plusy: Avianca served lunch!! And flight left on time
Opinia od
-
8,6
Great experience all together.
Plusy: Airplane was clean and New.
Minusy: Only 4 bathrooms 2 in each isle and one of them in the middle of the flight stop working causing long lines.
Opinia od
-
10,0
Quick flight
Plusy: Very quick and on time.
Minusy: Everything was Fine
Opinia od
-
9,3
Plusy: I liked that the food was served hot. The entertainment options were amazing.
Minusy: The closeness of the seats.
Opinia od
-
10,0
Plusy: Friendly crew and great timing.
Opinia od
-
10,0
Plusy: Flight on time.
Minusy: I liked everything at all, but as suggestion, some flight attendants couldn’t speak English very well... it’s not a big deal, but it’s just something to improve your attendance. And a long line to make check in in JFK was so bad.
Opinia od
-
9,6
Good all around
Plusy: Timeliness seems to be a tad of an issue for Avianca as both flights were slightly delayed but service, extra room space and overall entertainment more than made it up for it. Grateful for Int'l airlines like Avianca which serve food on short flights.
Opinia od
-
9,6
Good all around
Plusy: The flight was slightly delayed which only concerned me since I had a relatively short layover but otherwise service, room space and entertainment were great.
Opinia od
-
9,0
Plusy: Good clean new plane, crew very helpful.
Minusy: The flight departure time was retarded 2hours after having booked it. The food has a long way to go to be good.
Opinia od
-
9,6
Nice service!
Plusy: I got a flight Miami SaoPaolo and Then Santiago. Oth flights were really good!!
Minusy: If you have to pay for luggage overweight they send you to another line and make you wait a long time! This could Definitely improve. This was in the Miami Airport.
Opinia od
-
9,3
Awesome flight
Plusy: The crew was great, food was also very good! It was a great flight!
Minusy: I would add more móveis and Tv shows
Opinia od
-
10,0
Good trip to Sao Paulo
Plusy: The attention and the food
Minusy: All was good
Opinia od
-
10,0
Plusy: Food in economy is actually good. Staff is friendly and the aircraft was clean and on time. Can’t ask for anything more for an international flight.
Opinia od
-
10,0
Only Avianca for now on!
Plusy: Efficiency
Minusy: no, they great
Opinia od
-
10,0
Plusy: Great food offered in flight even thought the flight duration was short!
Opinia od
-
8,3
Plusy: Seat space was generous, food was very good and served multiple times, good beverages, friendly crew, no delays
Minusy: Boarding could be a bit faster, the plane was a bit dirty with papers and old cups they didnt clean. Baggage drop slowwww as usual.
Opinia od
-
8,0
Plusy: Very friendly and good overal for a great price.
Minusy: The food (I had beef with rice and vegetables) was just not good and I’m not a pick person in general.
Opinia od
-
8,0
Effective boarding but not on time
Plusy: Warm sandwich served with juice or soft drink
Minusy: The late arrival at destination
Opinia od
-
8,3
Plusy: Crew is nice, food is good, comfort and travelling kits.
Minusy: Chaotic boarding in Bogota, with no priority whether business class or not. Broken luggage upon arrival after a long delivery time.
Opinia od
-
7,0
Minusy: Poor food swllection
Opinia od
-
7,6
Minusy: Should able to provide extra food upon request. Crew should speak English well as it is a tourist destination.
Opinia od
-
8,0
Minusy: Breakfast was not good
Opinia od
-
8,3
Plusy: That the food was served hot. The entertainment options were amazing.
Minusy: The closeness of the seat. Boarded late with no announcement or notification. Although, the boarding process was pretty swift.
Opinia od
-
7,6
On time or even before time
Plusy: On time
Minusy: The check in process. I had impression there is no checking fee for first bag. But I had to pay R80 for each bag. Food was lousy. Very limited entertainment.
Opinia od
-
8,0
Plusy: On time
Minusy: Entertainment and food
Opinia od
-
7,6
Not bad but room for improvement
Plusy: The flight was on time, and the crew was fantastic. I do like the ambience of the plane and red crew outfits. Overall pleasant experience.
Minusy: Check-in was painfully and brutally slow. It took about 20-30 minutes to check in each family which was very annoying. Seats were okay in terms of comfort and the on board entertainment was good but nothing outstanding.
Opinia od
-
7,0
Plusy: No delays. Nobody was sitting next to me. Friendly crew.
Minusy: No legroom.
Opinia od
-
8,0
Plusy: Attention
Opinia od
-
0,0
Minusy: Refund for our cancelled flight
Opinia od
-
6,0
Plusy: Big and new airplane. Not usual to inside Flight. Got before time
Minusy: They could offer for 2 hours flight more then just water
Opinia od
-
2,6
Minusy: Find another company. Don't go Avianca!!!
Opinia od
-
2,0
Minusy: I had the worst reception in check-in I ever had in all my life. I Will never travel with Avianca anymore.
Opinia od
-
3,6
Plusy: Ok seat space, standard plane, nothing major despite some turbulence.
Minusy: Departed 2 hours late, changed boarding gates multiple times, didnt provide accurate rescehduling. Terrible experience at GRU. On flight they didnt provide any food or beverages.
Opinia od
-
2,0
Plusy: Flight didn’t happen. Stuck in São Paulo
Minusy: Everything
Opinia od
-
3,3
Minusy: How can you serve breakfast on a 10 hr flight and not offer coffee or tea??
Opinia od
-
2,0
Flight didn’t exist
Plusy: Kayak sold me a 10am ticket (GRU - JPA) on Oct 21st 2018 that didn’t exist. Avianca Airlines flight was 9am. I got shocked when I tried to check in at the airport, and they said the check I was closed and the flight was about to take off. Later checking directly to Avianca website.
Minusy: I might still search through Kayak for general search (like Skyscanner) But I will never purchase through kayak again. I will only purchase directly through the airline website.
Opinia od
-
2,0
No respect for Avianca Diamond members
Plusy: Nothing
Minusy: The fact that Avianca Brasil and Avianca Are to different companies and they do not respect the status of Avianca flyers. Thumbs down
Opinia od
-
2,0
Excessive delay
Minusy: The flight was delayed in more than an hour. Great morosity of the crew to get us into the airplane, once it arrived.
Opinia od
-
5,0
Minusy: The check in was open too late. The plain is not comfortable Boarding was very confusing
Opinia od
-
2,0
Terrible
Plusy: Nothing!
Minusy: They wouldn't let my party board the flight because we were "late". Our flight left at 2330 and and arrived at the terminal at 2315. Unbeknownst to us, check in started at 2230 and when we arrived, they informed us that they had already removed our bags from the plane. By far the worst traveling experience ever. Please avoid at all cost.
Opinia od
-
2,0
Horrible Customer Service/ Flight
Plusy: Nothing will never fly with them again!
Minusy: The staff was extremely rude and racist! They canceled my flight without notice at all and I had to get back for a funeral.
Opinia od
-
2,0
Don’t EVER fly with them!
Plusy: Nothing!
Minusy: Horrible customer service! The staff in Brazil are extremely rude and racist! They canceled my flight with no notice email or anything!
Opinia od
-
3,3
Avianca Brazil
Plusy: The food was decent
Minusy: The crew was not friendly (racist it seemed)
Opinia od
-
3,6
Avianca Brazil
Plusy: The flight was short and smooth
Minusy: The crew needs better customer service
Opinia od
-
4,3
Very disappointed in business class
Plusy: Crew was sort of apologetic
Minusy: I checked in online early and selected a window seat with an isle next to me. After take off I realized my flat bed seat was broken. The crew should have seen this before because none of the buttons on the control panel were illuminated, however they said that they didn’t know because it wasn’t reported. So I switched seats mid flight to a much less desirable middle seat. This time I quickly discovered the entertainment system was broken and that was why they had the empty seat in the first place. So I paid thousands of dollars for a choice between a broken chair or a middle seat with a broken tv. Then when I went to get my bags I had to wait a lot longer than I should have because they did not put the “priority” sticker on my luggage tag so it came out last. Business class fail by Avianca Brasil. I expected better. Not happy. Waiting for some kind of apology and refund from the airlines. I think I will be waiting a long time.
Opinia od
-
5,6
Minusy: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
Opinia od
-
5,2
Minusy: We flew from NY - Rio de Janeiro via Sao Paulo. Avianca did not allow us to check our bags all the way through to Rio: we had to claim them in SP, then re-check them for the flight to Rio. This was a major inconvenience, and would definitely discourage me from flying with Avianca again.
Opinia od
-
2,0
Minusy: The airline failed to notify me on the cancelation:-(
Opinia od
-
2,0
Minusy: The flight was delayed for almost 2 hours, without receiving any information. On board there was no blanket available, and the air conditioning was set much too cold. The sandwich they served for breakfast was soaked in water because they heated it up with the box closed. I think I won´t choose Avianca again...
Opinia od
-
2,3
Crew / Boarding
Minusy: Crew is very stockborn, don’t spected anything from the flight attendants, seats looks like very close to the others compared with other airlines company. Almost no food for a flight over 8 hours.
Opinia od
-
5,6
Good flight, bad service
Plusy: Good flight, little tubulance, they served breakfast on a less than 3 hour flight
Minusy: We had our seats changed to emergency exit seats before boarding plane. Once we sat down and were getting ready to take off, the flight attendant asked my husband to move to another seat because he doesn’t speak Portuguese. Very awkward situation and made the whole Flight experience unenjoyable.
Opinia od
Status lotu
Avianca Brasil - Mapa połączeń lotniczych
Avianca Brasil - Najpopularniejsze lotniska
Informacje o liniach Avianca Brasil
- O6 Kod IATA
- 0800 286 6543 Tel.
- avianca.com.br Odwiedź
Informacje o statusie lotu, anulacjach i opóźnieniach dostarczane są przez Flightstats.com. Dane Flightstats mogą nie zawsze być dokładne i bezbłędne. Należy je zawsze potwierdzić z informacjami linii lotniczych.
