Znajdź tanie loty liniami American Airlines

Poor coordination when weather was bad

Minusy: 1. Weather was bad and airlines knew it without sending out caution email or text messages early to passengers like Delta so that passengers can prepare for coming situation, either re routing flight or mental prepare for flight delay 2. Poor coordination - called to change flight and got confirmation via phone only found out in ticket counter that was not valid. 3. Luggage counter was bad, giving wrong picking luggage location caused two hour waiting in airport for nothing.

flight was cancelled

Minusy: I was scheduled to leave Lisbon at 11:45 am however at 6am I received a call to say my flight was cancelled and I was booked on the British Airways flight the next day at 7:30 am. This after AA had turned my flight on the way out around on the way from Austin to Paris and we had to spend the night in Chicago.

Behaviour of cabin crew

Minusy: Cabin crew seem frustrated and don't like the work

Plusy: Movies

Minusy: Check in was total chaos. Food was horrible.

No AC & Bathrooms Inoperative (same as when we flew out)

Plusy: Crew was nice

Minusy: AC was not working. Bathrooms were inoperative for the second time. They also didn't work when flew out of EWN to start our trip. American Eagle aircraft must have some major maintenance issues!

Poor Customer Service/Very Poor Operating Efficiency

Plusy: AA put us in a hotel and gave $12 (per person) food voucher for missed connection due to delay for maintenance.

Minusy: Our luggage was lost for 2.5 hrs in PHX airport, due to mix-up by service rep at customer service. AA attendant at gate at CLT was extremely rude and unprofessional when I accuse Left my boarding passes in seat pocket. Would not summon someone to retrieve it. Made me wait until entire plane was disembarked and cleaned, and made me wait some more after. She was super snarky, made rude comments, and almost made my family miss our connection to EWN. I will never, ever, fly AA again. Worst customer service and tons of issues with maintenance, luggage handling, and delays.