Znajdź tanie loty liniami Air Transat

Disappointed

Plusy: * Smooth flight. * On time DEP and ARR.

Minusy: * Not able to check in on line due to Kayak was provider. * Too much time spent on pushing the duty free goods. * Felt like the trolley came down more times than food or drink. * Long line to check in. * Wasn't able to use entertainment App even though I had pre-loaded the App. It asked for my confirmation number but I didn't have one because of the Kayak booking. With other airline, flight attendant was able to over ride. This time flight attendant said she couldn't do it. I felt she really didn't care.

Plusy: the aircraft was much more comfortable than my seat with WOW air. and the monitor with the entertainment was actually working (was not on WOW air) and I had ear phones which worked with it so I actually could watch it. They gave us free water twice while we were delayed. WOW air charged for their bottle of water!

Minusy: Most passengers could not take advantage of the entertainment on board. The steward/stewardesses did not come around and offer ear phones even at a price. I pressed a call button to get some water for to take a pill... three times and no one came. I would have gone back to where they were seated and asked personally but the seat belt sign was on... I did not sense there was any tumbulence but who knows. I flew from Paris to Montreal with an hour and a half layover in Montreal so I can connect to a flight to Toronto. Not the airlines fault ... our flight from Lyon was delayed.. but they (WHO the Canadian government) insisted my baggage had to be collected from the Lyon flgiht by myself and re-checked in for the Toronto flight, and thus I had to race across the huge airport to do that. Then I had to go through customs and then security (line ups of about two hundred people and waits of about 20 minutes) . Then I was supposed to catch my connecting flgiht at Gate A67 ... that is the 67th gate of 68 gates at this terminal. By the time I got out of the security line i was hearing the ominous " final boarding call for Air Transat Flight 276 to Toronto"!!!! I am 62 year old semi-fit woman with two bags running the posted "8 minute walk: to that 67th Gate. I made it with three winded young people who similarly were begging the Air Transat staff not to take off without the others of us who were still in the security line but booked on that flght. They waited. Then we could not get clearnance to land in Toronto... and so... we were delayed going to Toronto to... and $30 in parking later... my son got me home. Surely the Montreal Airport needs and "express line" through customs and security for people needing to catch connecting flghts or any flght about to take off! Also the Airport should be providing a trolly or something for passengers who have to board planes in those gates so very far from the security entrance to A gate!!! i am happy to walk it when I was not time pressured but in situations like this one... running could cause someone in poorer health a heart attack.

Plusy: They gave us water when we had to wait an hour before take off. It was not their fault we were delayed. They did wait for the 30 of us who were delayed from Lyon and did not take off without us.

Minusy: They did not answer my call (s) for water to take a pill. They never offered anyone earphones. There were no services at all on this flight as the seat belt sign was on the whole time.