Plusy: The pilots were wonderful! The check in staff member was quick and friendly. The flight was at a convenient time.
Minusy: Space is extremely limited for taller passengers.
Plusy: Flying in a single prop Cessna is an unforgettable experience.
Plusy: Everyone is nice and it is so easy.
Minusy: Note only issue was I was not told about a 3 hour delay. Leaving LAX I wish they would have sent and email or text. It was not even on the website. They know it would be delayed the night before and there as only 9 passengers. Seems weird to wait 3 additional hours for no reason.
Plusy: Great veiws
Plusy: Helpful and friendly crew and airline staff. We arrived two hours early and they moved us on to an earlier flight. Did not have to go through TSA check. Small plane with adequate leg and head room. Excellent views of the islands as we flew over them. The co-pilot even offered to help with luggage!
Minusy: Better ventilation on the plane.
Plusy: Mokulele was the best choice for my trip. A tiny airport with a 9 passenger plane meant that there was no security line, a lot of comfort and views of whales as we flew over the ocean. Best part was because I arrived early expecting long lines, they were able to bump up my flight
Minusy: Nothing, it was great!
Plusy: The customer service when we checked in was exceptional! They were very accommodating at the desk, friendly, and helpful. Immediately had good vibes from the ladies who got us situated for our flight!!
Minusy: The pilot’s conversation amongst themselves could be heard from our seats before takeoff; they did not keep it very professional.
Plusy: Everything was great but we were delayed about 30 minutes. Not a big deal.
Plusy: On time, no TSA, able to walk 100 yards to my car after return flight.
Plusy: Customer service was great.
Minusy: The seat belt was chocking me the whole ride.
Great flight from Honolulu to Kapalua, Maui
Plusy: Every member of the Mokulele team was friendly and went out of there way to make our experience a good one. We were offered an earlier flight, the airport terminal was small and easy to move through. Never had to lift a bag (and ours are heavy). The view from the plane was spectacular. Some of my best photos!
Plusy: Easy peezy
Plusy: Good pilots with a lot of aloha.
Plusy: We are happy with Mokulele airlines. The service and the timing were great. The pilots were professional and friendly and the flight was very nice.
Plusy: No lines, no security, good views
Minusy: Much too bumpy
Scenic route between the islands
Plusy: Friendly staff every location. NO TSA!! Great views from big windows at every seat. Sea cliffs of Molokai on the way from Maui to Oahu
Mokulele - thumbs up!
Plusy: Check in process was a breeze. Stephanie was very accommodating and was able to get my husband and I on the same flight.
Minusy: Shoulder seat belts are very uncomfortable - they are very tight.
Plusy: Smooth flight.
Minusy: Delays getting going
Plusy: Friendly, convenient, efficient, well-priced. Love it!
Plusy: Friendly team, smooth ride!
Plusy: We had outstanding views of the islands during the short and smooth flight. It was a pleasure to meet the crew in a first name basis and not go thru the usual onerous security routine. This added a special highlight to the end Ava great vacation on Maui.
Minusy: No negatives. It was a fun ride.
Plusy: ok, I was terrified when I found out I was going to be on a small airplane, but our pilot did amazing. We had rain and a little bumpy, but he did sooooo great.
Minusy: ok, we had torrential rain when we arrived in Kona, and there is no shuttle from the Mokulele gate to the main terminal. Did I mention Torrential Rain???? we had to walk it, and then fly to Denver, in wet clothes. Now yes, it rained at the airport and it isn't covered so it wasn't all due to the walk, but if you care about your passengers, you should have a shuttle available if it is raining. Sunny would be a great walk.
Plusy: the staff was very friendly and nice!
Plusy: Fun crew: pilot/steward all in one
Plusy: Offered us an earlier flight as they had room on one set to go sooner. Friendly gate staff, professional demeanor of pilots.
What a fun experience
Plusy: The people were all great. We ended up having the plane to ourselves.
Easiest commercial air service in the World
Plusy: So small that it feels like a personal aircraft. Bug enough to help a dozen people hop islands.
Minusy: It’s too easy to love it.
I’m a pilot and ur flight was top notch
Plusy: Every aspect
Minusy: All good
Had to wait an hour at the airport AFTER our flight
Plusy: relaxed TSA and easy boarding
Minusy: There were 4 total passengers on the plane. My girlfriend, me and another couple. They didn't bring one of my suitcases on our flight of 4 people. They brought it on the next flight as we had to wait at the airport for over an hour. Extremely poor planning.
Plusy: I was greeted with a smile and even bumped to an earlier flight! Extremely smooth take off, landing, and ride. What a beautiful view! Mahalo!!!
Best small flight I ever had
Plusy: They are a small commuter airline but they have it down Great service and awesome staff. We took a hop for Maui to the Big Island
Minusy: Not much I just don’t like to fly lol they made my trip Awesome
Minusy: I love that there is a quick and easy way to get from the imperial valley to LA
Best Airline for Island Hopping by far.
Plusy: All staff were friendly, professional and helpful. No waiting in long TSA lines with strangers rifling through your baggage. Only 9 passengers, so fast boarding and disembarking. Low altitude flight (under 5000 feet?) compared to 35000 on Hawaiian air, so great views of the islands from above. Have your camera accessible and ready...you'll take lots of photos. We arrived at check-in 90 minutes before our 11:30 flight and they put us on the next flight at 10:20. We probably saved 3 hours total travel time since they deliver your checked baggage to you immediately on the tarmac when you get off the plane. Don't waste valuable vacation time in airports.. I will only use Mokulele from now on when we visit Hawaii. Mahalo!
Minusy: Seats in waiting area were pretty worn out, but since we only waited 10 minutes it was no big deal.
Plusy: Beautiful flight!
Plusy: Very friendly staff and fantastic views on the inter island flights.
Customer service from priceline not good don't think I'll use kayak
Plusy: The flight crew and everything about the actual airline Mokuele airline was great.
Minusy: However I did it fly on the flight I booked due to the fact the president of United States was flying into Honolulu the same time. I was told the time to my hotel wluld take 2hrs plus which should take 30 minutes this. I also was told I had to drop the rental car hours before my flight. The point is I needed a flight on the same day earlier. But due to the transfer fee of the airline plus the transfer fee of priceline it was cheaper to buy a new ticket all together. When it comes to customer service it shows I should not use kayak as a service. Because of events I had no power in. (I did not know the potus was flying in the same time) it was necessary for me to get a earlier flight so that I did not waste a day on my vacation. Price line did not help what so ever.
Beautiful flight, great crew
Plusy: The advantage to a smaller plane with larger windows is the fantastic views flying between the islands in Hawaii.
Good flight with a good captain
Plusy: It was our first flight with a cessna light aircraft and it was awesome. Perfect job done.
Plusy: All of it
Plusy: Smooth flight, I appreciate the fact that they fly to El Centro from LA
Minusy: Probably taking a bus to meet the plane
Plusy: Incredibly helpful and accommodating staff. They work so hard to make guests' experiences easy.
Plusy: My flight was cancelled I was put on letter flight but I didn't want to wait in airport for 5 hours so I drove. I haven't been reimbursed yet!?
Minusy: My ooriginal flight was canceled they put me on a later flight when I decided to drive they would not let me keep the returning flight
Charged to catch next flight
Plusy: Nice easy flight, beautiful views
Minusy: I missed my flight with a hold up at the car rental return. I was able to catch the next flight but had to pay again and lost my initial flight fee. :(
Best flight ever
Plusy: Beautiful, fun, low flying
Minusy: Weird seat belts
Simple. Easy. Quick.
Plusy: It wasn't bumpy and the flight was quick. The pilots were both nice.
Minusy: I wish the plane was bigger.
Plusy: No lines Great views
Minusy: Tiny plane (10 seats) Bumpy ride
This plane ride was worth the whole trip!
Plusy: The pilots were friendly and informative. The scenery and photo options were truly breathtaking. We were able to see the waterfalls, sea cliffs and parts of this magic island that we could not see on the ground. Looking forward to the flight home but not looking forward to leaving Molokai.
Minusy: Nothing...it was perfect!
Bad baggage charges
Plusy: We were at the airport early, got an earlier flight, which took off 20 minutes early. The pilot and people working for them are very nice. It was an 8 seat plane.
Minusy: I probably should have checked more thoroughly, however, I did not check into the baggage fees...which are astronomical. I was more concerned with fees for our flight from ATL to KOA, not the inter-island flight. The baggage fees were more than a ticket for another person. This is the kind of airline who asks you how much you weigh when you check in.
Plusy: Everything was fine
Minusy: No coment
Plusy: Great views from the plane. Very personable experience with the pilots. Easy check-in and no security. Frequent flights daily. We showed up early and they let us jump on the earlier flight.
Minusy: Can be a bit bumpy but you're safe and get used to it (views distract from any discomfort).
Puddle jumper luxury
Plusy: Tho some may be put off by the size of the plane, I thought it was a bonus. This was actually the most comfortable of all the flights I took. The plane only holds 9 passengers. The seats are spaced widely and are very comfortable. Since it flies at lower altitudes I got a spectacular view of the ocean. I would recommend it to anyone.
Minusy: In order to board, you exit the terminal and are boarded onto a shuttle van and taken for a drive out to the plane. People with physical limitations would have a challenge boarding.
Plusy: Nice pilots! On time!
Minusy: Nothing, all was good!
had to leave the plane due to an issue with the gauges not working.
Plusy: crew was friendly
Minusy: had to leave the plane due to an issue with the gauges not working.
Minusy: 30 mins late leaving.
Best Flying Experience EVER!!
Plusy: BEST.FLYING.EXPERIENCE.EVER!!! Goodness what was not to like???!!! Personal friendly service. Awesome ground and flight crew both in LAX and Santa Maria. I was relaxed and at ease from start to finish! My 4-legged ohana was welcome and treated like the little king he thinks he is! **lol** (no silly "service/therapy dog" ruse needed) This was one of the BEST flight experiences I've had in 30 years of personal and business travel. I will TOTALLY do this again!!!
Minusy: Nothing.. EVERYTHING was perfect!!!
Very convinent Airline/flight
Plusy: This flight is extremely convenient between the IPL and LAX airports, it's also cheap and if you have no issues flying on an occassionally bumpy ride since these are propeller planes then it's a nice and quick flight!
Minusy: Slightly bumpy ride and small aircraft means you're limited on amount of baggage that can be brought with you.
Minusy: They broke one of our bags.
Plusy: We took a Mokulele flight from Oaho to Maui, and enjoyed the trip. You have to take a tram from the main terminal at Honolulu to get to the terminal where Mokulele flys out from, but we didn't wait long for the shuttle. The planes are small .... if you don't like flying in Cessna planes, this may not be the airline for you. But we really liked it -- you get a great view of Oahu and the other islands. My fiance even saw some whales. The flight is quick, and the employees are very nice. We'll definitely be flying with them again!
Scenic and unique
Plusy: The flight crew were great! The girls at the airline counter were hit and miss depending upon their mood. After being ignored for over 5 minutes when I attempted to check in while I assume she was trying to figure out a computer problem another (male) attendant asked if he could be of assistance. Though not until someone pointed out that I had not been helped yet. A hello at least would have been nice from the attendant ignoring me. When I approached the counter again later to ask a question the same girl was very helpful. A completely different experience. The scenic beauty flying over the seacliffs is something I'll never forget.
Minusy: Hit or miss attendant counter rudeness or friendliness...bizarre.