Copa Airlines (CM)
Copa Airlines (CM)
Copa Airlines (CM)
Copa Airlines (CM)
Copa Airlines (CM)
Copa Airlines (CM)
| Kod IATA | CM |
|---|---|
| Trasy | 170 |
| Najpopularniejsza trasa | Panama Tocumen Intl–Cancun |
| Obsługiwane lotniska | 80 |
| Najpopularniejsze lotnisko | Panama Tocumen Intl |
Plusy: The crew was good and the seat confortable
Minusy: The cheking process. The pre-cheking dora not works,
Plusy: nice attitude and everytime smiling
and last food before just landing
Plusy: The crew was excellent!
Minusy: Maybe more movies
Plusy: Great services!
Minusy: The food, the movies.
Plusy: The flight was smooth
Minusy: One Cooa employ tried to force me to check my carry on. They did not ask if I wanted to check it. They told me I must. They ridiculously placed the bag on top of the carry-on measuring device and told me it was too big. I had just gotten off another Copa flight from Port of Spain where there was no issue at all.
Plusy: Better entertaining sistem
Minusy: Better entertaining sistem
Plusy: Better entertaining sistem
Minusy: Crew wasn’t very serviceful
Minusy: No entertainment. Plane is getting old.
Copa was awesome - except for our lost bag :)
Plusy: Crew was extremely kind and helpful. Plane was very clean. Food was excellent.
Minusy: Lost bag that arrived just as we were on our.
Plusy: Everything
Plusy: Everything
Absolutely HORRIBLE seats on an older 737
Plusy: Great customer service at check-in, gate and wonderful crew! The flight attendants were some of the best I've had on any airline.
Minusy: We were seated in the back row and the seats did not recline. What made that even worse, is they are COMPLETELY upright. I mean you are sitting at nearly a 90 degree angle! The other rows un-reclined had more recline than the last row. This was an older 737 and those seats never should have been installed on that plane. Luckily, there were a few empty seats and we were able to move, although not together. 3 of our 4 flights were on newer planes, and on one other flight we were also seated in the back row. But, those seats reclined and were as comfortable as any other seat on the plane. COPA, if you're reading this, kudos to your great operation, but do NOT use that horrible old 737 on such a long flight. Or, only use those seats for standbys!
Overall solid experience on COPA.
Plusy: The crew and ground customer service are great! Overall we were very pleased with COPA and would definitely fly with them again.
Plusy: Service and comfort
Minusy: Food
Plusy: Crew service was excellent
Plusy: Great attention by the crew
Plusy: Entertainment on board was good
Minusy: One member of the crew wasn’t polite, his tone sounded rude/mad
Minusy: Excelente
Plusy: crew was excellent as ell as the counter personal
Plusy: &)&$&@!!
Minusy: This airline claims they are the #1 on time airline, but other than this, they don’t do anything differently. Their service is worse than mediocre, their planes are outdated and the entertainment is extremely poor.
Plusy: The crew was kind. Movies were available, as well as a charging port for phones.
Minusy: We were prohibited from bringing water onto the airplane. However, this didn't seam to apply to all water bottles. My empty plastic water bottle had to be discarded, however, my friend's 32oz metal water bottle with water in it was allowed on the plane. She was able to get her water bottle filled during the flight, but my water bottle was tossed by the staff prior to the flight. How does this make sense? This was a 7 hour flight during which only 3 times were we given a small cup of water. That is crazy! Airplanes make you feel so dehydrated, and three small cups of water is not enough for 7 hours, that is absurd. Please, just like all other airlines and flights, allow people to purchase or fill their water bottles (regardless of the material of the bottle) prior to the flight so that they can remain comfortable.
Plusy: Nice crew and food.
Minusy: They only allow one suitcase as baggage. So people use a lot of carry on, due that I had to put my backpack in my feet, even when I wasn't using any carry on.
Minusy: The airline forced my wife to check her carry on AND THEN LOST IT.
Plusy: Food was good and leg work average
Minusy: Security check at the gate was too long
Plusy: Never flew Copa Airlines before. I would definitely fly with them again. Flight from ORD to PTY was top notch. Crew and aircraft were excellent. PTY to UIO was an older aircraft that didn’t have all the amenities that the newer plane had, but the crew was still excellent.
Minusy: We were scheduled for a 7 hour layover at PTY. When we arrived we found out the plane we had just gotten off of was continuing to UIO. That flight never showed when I was booking the trip. It would have been nice to receive some kind of notification that a better flight option had become available.
Plusy: Nothing
Minusy: Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful
Minusy: Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!
Plusy: Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially
Minusy: Screen malfunctioned and kept asking for language during movie
Plusy: Food and drink were offered which was unexpected for such a short flight. Not the best but appreciated
Minusy: A bit more space. A bit tight. First flight had general screens but second had individual screens although one screen was malfunctioning
Minusy: 5 hour flight and the channel selector wouldnt turn to English till 3/4 of the movie was over. Seats were almost as uncomfortable as spirit. Food... don’t .. get your own. Otherwise was fine.
Plusy: The entertainment options. Liked the sandwich as well
Minusy: The seats could be a bit more comfortable, and adding veggies to their sandwiches
Plusy: The options with entertainment, lots of good movies
Minusy: More choices of food (I was in the last row and beef was all they had) they run out of option too fast
Minusy: Que respeten los horarios de vuelos.
Plusy: Amazing crew
Minusy: Boarding
Plusy: El trato a los clientes
Minusy: Pudo haber sido mejor que respeten mis horarios de vuelo, me cambiaron los horarios en la ida y la vuelta y me han hecho perder dinero por reservas
Plusy: Nothing
Minusy: copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service.
Plusy: From IAD airport the flight was on time, however in Panama airport Copa delay the flight for 8 hrs and made us sleep in the airport.
Minusy: Have better customer service and not change the flight 24 hrs before.
Minusy: Entertainment
Minusy: Entertainment
Plusy: First of all, not sure if is because of the flight is to La Havana, but before boarding a member of Copa is checking all passengers to size them the luggage, a means you are able to carry on 10 kg, but even if they won't force you to check it your carry on bag, besides once you are in the plane it wasn´t any air conditioning, there were about 100+ people without air conditioning and even during the flight to La Havana, just when they arrived requested to close the windows to make the air conditioning flowing on the plane!!!! What was that???? I mean 2.15hrs without it and then they request something that they don´t provide!!!!
Minusy: Treat people as equal, no matter where are they from or where are they flying to, because what Copa is doing for people that are going out or in
Plusy: The quick boarding
Minusy: The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort
Minusy: The food .
Plusy: The crew was great and the flight was good n
Minusy: Nothing everything was great
Plusy: Everyone was amazing
Plusy: It was a nice plane.
Minusy: The crew just did the minimum. They served the food and then disappeared. They didn't offer more water, coffee, tea or check to see how we were doing.
Minusy: Same thing from previous flight. The crew is not capable to attend passengers traveling with toddlers or kids. We had an emergency on board with a 3yo and the plane had no emergency kit for children. The seats for toddlers and children are not adequate for their height or weight. Seatbelts don't fit a child. They travel in such uncomfortable seats and conditions. The aircraft was a 190, too small to make passengers feel comfortable, and this is how Copa always manages their flights to all cities in Central America. Very poor service and old aircrafts. People are paying for a quality service not to be treated like cattle. You need to improve your services.
Plusy: Very poor service. The crew is not capable of attending the needs of passengers, specially those traveling with children. Comfort on board is terrible. An airplane of two seats on each side for over 7 hours and to many stops. The stop in CR was unnecessary. We had a very difficult flight with no entertainment and poor service.
Minusy: They need to take more serious their services for toddlers and children. Seats are not apt for children from 2 up to 8. Seatbelts do not fit a child. They don't have an emergency kit for children. No entertainment, no pillows, no blankets. We had to beg for water. It was simply unacceptable.
Plusy: On time
Minusy: Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that.
Plusy: See info posted on the previous request from review of flight.
Minusy: See above comment
Plusy: Great crew, really nice first class service.
Minusy: It would be very hard to improve on the overall experience without increasing fees considerably. The folks at COPA are really streaching their budget to provide for the flying public in an outstanding manner.
Minusy: Not seat changes
Minusy: Good
Plusy: Everything went smooth the trip was fast. The crew excellent
So far so good!
Minusy: The transport from terminal to Customs was a little slow.
Plusy: Crew
Minusy: Better food
Plusy: On time and good flight
Minusy: Food
2nd level of security
Minusy: There was additional security screening at the gate (terminal 1 gate 111). We were not allowed to bring the bottled water we had just purchased into the gate area. My wife became quite dehydrated and had to leave and then re-screen in the security checkpoint because she was so dehydrated. We were not informed of this additional security screening prior to arriving at this gate. I wish we were informed ahead of time and/or there was some water provided in the secure gate area.
Plusy: La comida fue buena
Minusy: La puntualidad, los retrasos de la conexión fueron varios y la espera fue estresante ya que la sala de espera no tenía suficiente espacio
Plusy: La comida fue buena, la atención de la tripulación fue buena
Minusy: El vuelo CM116: la puntualidad pésima, la atención no fue buena y la sala de espera no tenía suficiente espacio.
Por los demás vuelos está bien.
Minusy: Not entertainment at all
Minusy: Hot and delah
Plusy: nice attitude and everytime smiling
and last food before just landing
Copa was awesome - except for our lost bag :)
Plusy: Crew was extremely kind and helpful. Plane was very clean. Food was excellent.
Minusy: Lost bag that arrived just as we were on our.
Plusy: Everything
Plusy: Everything
Overall solid experience on COPA.
Plusy: The crew and ground customer service are great! Overall we were very pleased with COPA and would definitely fly with them again.
Plusy: Crew service was excellent
Plusy: Great attention by the crew
Plusy: Entertainment on board was good
Minusy: One member of the crew wasn’t polite, his tone sounded rude/mad
Minusy: Excelente
Plusy: crew was excellent as ell as the counter personal
Plusy: Never flew Copa Airlines before. I would definitely fly with them again. Flight from ORD to PTY was top notch. Crew and aircraft were excellent. PTY to UIO was an older aircraft that didn’t have all the amenities that the newer plane had, but the crew was still excellent.
Minusy: We were scheduled for a 7 hour layover at PTY. When we arrived we found out the plane we had just gotten off of was continuing to UIO. That flight never showed when I was booking the trip. It would have been nice to receive some kind of notification that a better flight option had become available.
Plusy: The entertainment options. Liked the sandwich as well
Minusy: The seats could be a bit more comfortable, and adding veggies to their sandwiches
Plusy: The options with entertainment, lots of good movies
Minusy: More choices of food (I was in the last row and beef was all they had) they run out of option too fast
Minusy: Entertainment
Plusy: The crew was great and the flight was good n
Minusy: Nothing everything was great
Plusy: Everyone was amazing
Plusy: See info posted on the previous request from review of flight.
Minusy: See above comment
Plusy: Great crew, really nice first class service.
Minusy: It would be very hard to improve on the overall experience without increasing fees considerably. The folks at COPA are really streaching their budget to provide for the flying public in an outstanding manner.
2nd level of security
Minusy: There was additional security screening at the gate (terminal 1 gate 111). We were not allowed to bring the bottled water we had just purchased into the gate area. My wife became quite dehydrated and had to leave and then re-screen in the security checkpoint because she was so dehydrated. We were not informed of this additional security screening prior to arriving at this gate. I wish we were informed ahead of time and/or there was some water provided in the secure gate area.
Plusy: The crew was good and the seat confortable
Minusy: The cheking process. The pre-cheking dora not works,
Plusy: The crew was excellent!
Minusy: Maybe more movies
Plusy: Great services!
Minusy: The food, the movies.
Minusy: No entertainment. Plane is getting old.
Absolutely HORRIBLE seats on an older 737
Plusy: Great customer service at check-in, gate and wonderful crew! The flight attendants were some of the best I've had on any airline.
Minusy: We were seated in the back row and the seats did not recline. What made that even worse, is they are COMPLETELY upright. I mean you are sitting at nearly a 90 degree angle! The other rows un-reclined had more recline than the last row. This was an older 737 and those seats never should have been installed on that plane. Luckily, there were a few empty seats and we were able to move, although not together. 3 of our 4 flights were on newer planes, and on one other flight we were also seated in the back row. But, those seats reclined and were as comfortable as any other seat on the plane. COPA, if you're reading this, kudos to your great operation, but do NOT use that horrible old 737 on such a long flight. Or, only use those seats for standbys!
Plusy: Service and comfort
Minusy: Food
Plusy: Nice crew and food.
Minusy: They only allow one suitcase as baggage. So people use a lot of carry on, due that I had to put my backpack in my feet, even when I wasn't using any carry on.
Plusy: Food was good and leg work average
Minusy: Security check at the gate was too long
Minusy: Food was bland and simple (Aeroméxico offers slightly better, would look to model after amazing Air Asia setup) and would add more movies to the inflight entertainment system. But overall, all good!
Plusy: Flight went well. Glad it was on time. Almost missed it due to other flight not being able to land initially
Minusy: Screen malfunctioned and kept asking for language during movie
Plusy: Amazing crew
Minusy: Boarding
Minusy: The food .
Minusy: Good
Plusy: Everything went smooth the trip was fast. The crew excellent
So far so good!
Minusy: The transport from terminal to Customs was a little slow.
Plusy: Crew
Minusy: Better food
Plusy: On time and good flight
Minusy: Food
Plusy: The flight was smooth
Minusy: One Cooa employ tried to force me to check my carry on. They did not ask if I wanted to check it. They told me I must. They ridiculously placed the bag on top of the carry-on measuring device and told me it was too big. I had just gotten off another Copa flight from Port of Spain where there was no issue at all.
Plusy: Better entertaining sistem
Minusy: Better entertaining sistem
Plusy: Better entertaining sistem
Minusy: Crew wasn’t very serviceful
Plusy: &)&$&@!!
Minusy: This airline claims they are the #1 on time airline, but other than this, they don’t do anything differently. Their service is worse than mediocre, their planes are outdated and the entertainment is extremely poor.
Plusy: The crew was kind. Movies were available, as well as a charging port for phones.
Minusy: We were prohibited from bringing water onto the airplane. However, this didn't seam to apply to all water bottles. My empty plastic water bottle had to be discarded, however, my friend's 32oz metal water bottle with water in it was allowed on the plane. She was able to get her water bottle filled during the flight, but my water bottle was tossed by the staff prior to the flight. How does this make sense? This was a 7 hour flight during which only 3 times were we given a small cup of water. That is crazy! Airplanes make you feel so dehydrated, and three small cups of water is not enough for 7 hours, that is absurd. Please, just like all other airlines and flights, allow people to purchase or fill their water bottles (regardless of the material of the bottle) prior to the flight so that they can remain comfortable.
Minusy: The airline forced my wife to check her carry on AND THEN LOST IT.
Plusy: Nothing
Minusy: Check in was slow. Boarding was disorganized - half the plane was business class or so-called preferred status. Ground staff were unhelpful
Plusy: Food and drink were offered which was unexpected for such a short flight. Not the best but appreciated
Minusy: A bit more space. A bit tight. First flight had general screens but second had individual screens although one screen was malfunctioning
Minusy: 5 hour flight and the channel selector wouldnt turn to English till 3/4 of the movie was over. Seats were almost as uncomfortable as spirit. Food... don’t .. get your own. Otherwise was fine.
Minusy: Que respeten los horarios de vuelos.
Plusy: El trato a los clientes
Minusy: Pudo haber sido mejor que respeten mis horarios de vuelo, me cambiaron los horarios en la ida y la vuelta y me han hecho perder dinero por reservas
Plusy: Nothing
Minusy: copa made us wait in the airport for 8 hrs. As they delay the flight, and did not provide good customer service.
Plusy: From IAD airport the flight was on time, however in Panama airport Copa delay the flight for 8 hrs and made us sleep in the airport.
Minusy: Have better customer service and not change the flight 24 hrs before.
Minusy: Entertainment
Plusy: First of all, not sure if is because of the flight is to La Havana, but before boarding a member of Copa is checking all passengers to size them the luggage, a means you are able to carry on 10 kg, but even if they won't force you to check it your carry on bag, besides once you are in the plane it wasn´t any air conditioning, there were about 100+ people without air conditioning and even during the flight to La Havana, just when they arrived requested to close the windows to make the air conditioning flowing on the plane!!!! What was that???? I mean 2.15hrs without it and then they request something that they don´t provide!!!!
Minusy: Treat people as equal, no matter where are they from or where are they flying to, because what Copa is doing for people that are going out or in
Plusy: The quick boarding
Minusy: The food still not good, even that is a short flight Copa should choose another kind of plane because the Embraiber is a very small plane for comfort
Plusy: It was a nice plane.
Minusy: The crew just did the minimum. They served the food and then disappeared. They didn't offer more water, coffee, tea or check to see how we were doing.
Minusy: Same thing from previous flight. The crew is not capable to attend passengers traveling with toddlers or kids. We had an emergency on board with a 3yo and the plane had no emergency kit for children. The seats for toddlers and children are not adequate for their height or weight. Seatbelts don't fit a child. They travel in such uncomfortable seats and conditions. The aircraft was a 190, too small to make passengers feel comfortable, and this is how Copa always manages their flights to all cities in Central America. Very poor service and old aircrafts. People are paying for a quality service not to be treated like cattle. You need to improve your services.
Plusy: Very poor service. The crew is not capable of attending the needs of passengers, specially those traveling with children. Comfort on board is terrible. An airplane of two seats on each side for over 7 hours and to many stops. The stop in CR was unnecessary. We had a very difficult flight with no entertainment and poor service.
Minusy: They need to take more serious their services for toddlers and children. Seats are not apt for children from 2 up to 8. Seatbelts do not fit a child. They don't have an emergency kit for children. No entertainment, no pillows, no blankets. We had to beg for water. It was simply unacceptable.
Plusy: On time
Minusy: Expensive airline for type of service. Hate their monopoly in the region. Plane news some update.. very bad sandwich, it’s better not to give anything than that.
Minusy: Not seat changes
Plusy: La comida fue buena
Minusy: La puntualidad, los retrasos de la conexión fueron varios y la espera fue estresante ya que la sala de espera no tenía suficiente espacio
Plusy: La comida fue buena, la atención de la tripulación fue buena
Minusy: El vuelo CM116: la puntualidad pésima, la atención no fue buena y la sala de espera no tenía suficiente espacio.
Por los demás vuelos está bien.
Minusy: Not entertainment at all
Minusy: Hot and delah
